2023 JEEP GRAND CHEROKEE L

VISIBILITY:DEFROSTER/DEFOGGER/HVAC SYSTEM:FAN/MOTOR

Chrysler (FCA US, LLC) is recalling certain 2023 Jeep Grand Cherokee and Jeep Grand Cherokee L vehicles. The blower motor may fail, which can cause the defrosting and defogging system to be inoperative. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 103, "Windshield Defrosting and Defogging Systems."

Risk: An inoperative windshield defrosting and defogging system may decrease the driver's visibility, increasing the risk of a crash.

SEATS:MID/REAR ASSEMBLY:HEAD RESTRAINT

Chrysler (FCA US, LLC) is recalling certain 2023-2024 Jeep Grand Cherokee and Jeep Grand Cherokee L vehicles. The second-row seat head restraints may not lock in the upright position. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 202, "Head Restraints."

Risk: Head restraints that do not lock can result in an increased risk of injury to seat occupants during a crash.

UNKNOWN OR OTHER

While making a left turn into a busy intersection with a green arrow signal, my car applied emergency braking, slamming all of us in the car forward, locked up tires, in the middle of the intersection, with a car right behind me! I have no idea how we were not rear ended! There was absolutely no reason for the braking and it was very scary, sending my daughter into tears. We were able to continue driving after a few seconds sitting in the intersection in shock. My head immediately hurt and wasn’t sure really what happened but the slam was intense like a collision. This is very scary, and dangerous! If this had happened on a hwy or at a faster speed could have caused a serious accident, which I am now reading has happened to other Jeep owners.

FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING

While making a left turn into a busy intersection with a green arrow signal, my car applied emergency braking, slamming all of us in the car forward, locked up tires, in the middle of the intersection, with a car right behind me! I have no idea how we were not rear ended! There was absolutely no reason for the braking and it was very scary, sending my daughter into tears. We were able to continue driving after a few seconds sitting in the intersection in shock. My head immediately hurt and wasn’t sure really what happened but the slam was intense like a collision. This is very scary, and dangerous! If this had happened on a hwy or at a faster speed could have caused a serious accident, which I am now reading has happened to other Jeep owners.

SUSPENSION

I own a 2023 Jeep Grand Cherokee. On August 18, 2025, the rear suspension coil detached and fell off in my driveway. I had the vehicle repaired at an authorized Jeep dealership. However, on **August 31, 2025 — just 13 days later — the exact same coil spring detached again, this time while I was driving at freeway speeds.This is a severe safety hazard that could have caused a catastrophic accident. The defect is identical to NHTSA Recall No. 23V413000 (Chrysler Recall 64A), which addresses rear coil springs detaching while driving. Despite my vehicle being the same year, make, and model as those included in the recall, my VIN is not currently covered. Given that the defect has now occurred twice on my vehicle, including immediately after a dealer repair, I strongly believe this safety recall should be expanded to include additional VINs, including mine.

UNKNOWN OR OTHER

2023 Jeep Grand Cherokee L - My front sunroof panel exploded out of nowhere while driving. My family was in the car as we were taking my son back to college. Thankfully the interior shade was closed and glass did not rain down on us while in motion. There was no warning, travel was smooth and no object hit the roof. I have read that there have been several other cases reported on this. VERY DANGEROUS

SUSPENSION

The contact owns a 2023 Jeep Grand Cherokee L. The contact stated that while in reverse(R), there was an abnormal metal scratching sound coming from the rear of the vehicle. The contact exited the vehicle and inspected the vehicle and noticed that the passenger’s side rear coil spring had detached. The vehicle was parked in the driveway. No warning lights were illuminated. The vehicle was towed to the dealer, and was confirmed with a detached rear coil spring was confirmed. The vehicle remained at the dealer pending the repair. The contact was informed that the isolator springs for the upper and lower and cradle bolt, and shock absorber nut were ordered. The contact stated that in August 2023, the vehicle was repaired under NHTSA Campaign Number: 23V413000 (Suspension). The manufacturer was made aware of the failure and confirmed that the vehicle had been repaired in 2023. The failure mileage was approximately 60,000.

SERVICE BRAKES

On July 16, 2025, at approximately 6:10 PM, I was driving home on the highway at around 65 mph when I attempted to brake. The brake pedal went completely to the floor, and no braking occurred. At the same time, the following warning lights and messages suddenly appeared on the dashboard: - “Service Park Brake” - “Service ABS” - “Service Electronic Stability Control” - “Auto Hold Unavailable” - “4WD System Temporarily Unavailable” I was able to maneuver the vehicle into the emergency lane without colliding with other vehicles or causing a high-speed rear-end accident. The vehicle came to a gradual stop but would not restart afterward. This failure occurred without any prior warning and posed a serious risk to my safety and the safety of others on the road. I do not know how an accident was avoided, as the failure was sudden and could have resulted in a tragedy. The vehicle is a 2-year-old Jeep, with approximately 36,000 miles, and has been regularly serviced by Jeep, most recently about one month prior to the incident. After the incident, I had the vehicle inspected by a Jeep dealership, which confirmed the failure and identified a defective brake control module as the root cause. The component is available for inspection upon request.

SEATS

The lumbar support airbags are over inflating on their own both the driver and passenger seats. To the point that it alters your seat position making it uncomfortable and dangerous for driving as there are times that it won’t go back down and positions you in an unnatural way. The passenger side one is so over inflated that it feels as if it could pop at any moment. It has inflated so much that it appears to have caused permanent damage to the seat by stretching the leather and padding. The stitching is coming apart and even when deflated some (won’t deflate all the way) it still sticks out from being stretched. I worry it could burst while driving causing injury or an accident. The car is only 2 years old. It is available for inspection at this time. It has not been to a dealer yet for diagnosis nor repair. It’s reproducible but only when it does it which happens to be more frequently and now also starting to be permanent. There are no warning lights or messages. It first started in the driver seat a couple months ago. The passenger more recently.

WHEELS

This vehicle had a recall for rear tire suspension popping off the vehicle. While my vehicle was parked in my driveway the rear suspension coil popped off the rear of my vehicle as described in the recall. I then took the vehicle to the dealership they first gave me the run around for a couple of days then when they could not explain why the diagnostic test came back as failure for unknown reasons I argued that they had nothing else to relate the issue to as there was no signs of anything else. After days of back and forth they finally agreed to fix it under the recall. Upon receiving the vehicle back they refused to give me any paperwork or reciept for the incident and stated they would email it it to me. I never received anything. Also when I went under the vehicle to check the work done I can see they replaced it with the original type of parts and did not give me updated parts like they claim they did. Again I have no paperwork to show what they did.

SUSPENSION

This vehicle had a recall for rear tire suspension popping off the vehicle. While my vehicle was parked in my driveway the rear suspension coil popped off the rear of my vehicle as described in the recall. I then took the vehicle to the dealership they first gave me the run around for a couple of days then when they could not explain why the diagnostic test came back as failure for unknown reasons I argued that they had nothing else to relate the issue to as there was no signs of anything else. After days of back and forth they finally agreed to fix it under the recall. Upon receiving the vehicle back they refused to give me any paperwork or reciept for the incident and stated they would email it it to me. I never received anything. Also when I went under the vehicle to check the work done I can see they replaced it with the original type of parts and did not give me updated parts like they claim they did. Again I have no paperwork to show what they did.

SUSPENSION

Our rear passenger spring coil flew off while driving down the HWY going 71miles per hr. We didn’t hit anything in road or pit hole, we were just driving and heard a loud pop and felt the back end drop. We immediately pulled over and checked the tires , tires were fine but the rear of our jeep was lower than normal. We were less than an 8th of a mile from an exit so we got off HWY and jacked the car up and the spring was completely missing just a rubber boot remained on passenger side.

VEHICLE SPEED CONTROL:ACCELERATOR PEDAL

The contact owns a 2023 Jeep Grand Cherokee L. The contact stated that while driving at slow speeds in stop-and-go traffic, the vehicle inadvertently accelerated on its own. As a result, the contact briefly lost control of the vehicle and collided with the rear of the vehicle ahead. The vehicle then continued to accelerate, pushing the other vehicle forward, only coming to a complete stop after the contact was able to shift the gear selector out of the drive position. The air bags did not deploy. No warning lights were illuminated. The vehicle was not taken to the dealer or an independent mechanic for diagnosis. The vehicle was not repaired. A police report was filed with no injuries reported. The manufacturer was not notified of the failure. The failure mileage was 15,200.

SUSPENSION

The contact owns a 2023 Jeep Grand Cherokee L. The contact stated that after driving the vehicle, the vehicle was parked and there was an abnormal sound coming from the vehicle. Upon investigation, the contact found no fault with the vehicle. The vehicle was taken to the dealer where an unknown rail was cracked. However, no cause for the sound was found. The vehicle was not repaired. The contact stated that on a separate occasion, while the vehicle was parked, an abnormal sound was coming from the vehicle. The contact became aware that the rear passenger’s side strut was on the ground. The vehicle was towed to the dealer. The vehicle was not yet diagnosed or repaired. The contact had received an email about a defect regarding the suspension but was unsure if the vehicle had been repaired. The manufacturer was made aware of the failure. The failure mileage was approximately 46,000.

SUSPENSION

This car is factory equipped with Continential Cross Contact tires that wear on the inside on all 4 tires, specifically the inner tread lugs caused by the Jeep self adjusting air ride suspension. This a safety hazard from multiple manufacturing defects and suspension problems that affecting traction and handling. Tires are worn to 0 depth on the inside at 15,000 miles and this wear is hidden from the consumer since it is only on the very inside of the tire. The car was in alignment at all times and confirmed with an alignment check at 15,000 miles.

WHEELS

Parked at a red light my rear coil spring popped out of my jeep. Recall was supposedly checked in 6/2023 but it happened on7/2/25. Jeep is saying its past the 2 year warranty

SUSPENSION

Parked at a red light my rear coil spring popped out of my jeep. Recall was supposedly checked in 6/2023 but it happened on7/2/25. Jeep is saying its past the 2 year warranty

ELECTRICAL SYSTEM

Generally, for the entire time we've owned the car, it has ongoing and systemic electronics malfunctions. This ranges from the car slamming on its own brakes while driving to systems not working to the seat shifting on its own while driving to false positives in the NAV system, etc. A lot of the malfunctions are funny, some are dangerous, but the common thread is that in spite of months in repair and countless supposed repairs by dealerships, the problems continue. And, yes, some of these absolutely put safety at risk (slamming on the brakes for no reason, false positives on detecting objects in road, seat moving during vehicle operation, speedometer ceasing to work, etc). Chrysler has confirmed and acknowledged these problems in the form of various settlements in spite of our requests for a buyback, offering us money, but leaving us saddled with the lemon. What I'm complaining here about, however, is that for the second time the vehicle has apparently caught fire in the engine when started from being off. The first time, it was supposedly fixed by replacing a sensor, but it did it again today, stranding my wife and young son in a parking lot. This car is a death trap and will, sooner or later, hurt or kill someone.

SUSPENSION

The rear coil spring fell off. I did not hear a thud or any noise. When I pulled out of my driveway I heard a scraping and when I got out, I saw it hanging down. In June 2023, I had a recall repair done for the rear coil springs, so this should not have occurred. I’m worried the recall was not done correctly.

ELECTRICAL SYSTEM

The contact owns a 2023 Jeep Grand Cherokee L. The contact stated that while the vehicle was turned on and unlocked with the keys inside the cup holder, the contact was outside of the vehicle while the contact's daughter was inside the vehicle. The contact stated that the doors failed to open, and the remote entry feature was inoperable. The contact called 911, and the fire department was able to break the window and entered the vehicle. The local dealer was not contacted. The vehicle was not diagnosed or repaired. The manufacturer was not contacted. The failure mileage was approximately 35,000.

LATCHES/LOCKS/LINKAGES:DOORS:LATCH

The contact owns a 2023 Jeep Grand Cherokee L. The contact stated that while the vehicle was turned on and unlocked with the keys inside the cup holder, the contact was outside of the vehicle while the contact's daughter was inside the vehicle. The contact stated that the doors failed to open, and the remote entry feature was inoperable. The contact called 911, and the fire department was able to break the window and entered the vehicle. The local dealer was not contacted. The vehicle was not diagnosed or repaired. The manufacturer was not contacted. The failure mileage was approximately 35,000.

SERVICE BRAKES

My vehicle randomly throws on the parking brake while driving. I have almost been rearended because of it. In order to get the parking brake to release i have to shut off the vehicle and wait 30 seconds then when I restart it, it releases. I get a message on my dashboard when this happens that says Auto Emergency Braking (AEB) limited functionality service required. This has happened multiple times and the dealership has no clue how to fix the issue. This is a safety hazard to not only me, my unborn baby and my family, but also to others on the road because there is no warning before it sets the parking brake. I will list the most recent time this has occurred.

FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING

My vehicle randomly throws on the parking brake while driving. I have almost been rearended because of it. In order to get the parking brake to release i have to shut off the vehicle and wait 30 seconds then when I restart it, it releases. I get a message on my dashboard when this happens that says Auto Emergency Braking (AEB) limited functionality service required. This has happened multiple times and the dealership has no clue how to fix the issue. This is a safety hazard to not only me, my unborn baby and my family, but also to others on the road because there is no warning before it sets the parking brake. I will list the most recent time this has occurred.

LATCHES/LOCKS/LINKAGES:ELECTRONIC LOCK/LATCH ACTUATOR

The contact owns a 2023 Jeep Grand Cherokee L. The contact stated that while his wife was exiting the vehicle, the four doors independently locked, leaving a child locked inside the vehicle. No warning lights were illuminated. The vehicle was not taken to the dealer or an independent mechanic to be diagnosed or repaired. The manufacturer was not notified of the failure. The failure mileage was 8,500. The VIN was not available.

ELECTRICAL SYSTEM

The contact owns a 2023 Jeep Grand Cherokee L. The contact stated that while his wife was exiting the vehicle, the four doors independently locked, leaving a child locked inside the vehicle. No warning lights were illuminated. The vehicle was not taken to the dealer or an independent mechanic to be diagnosed or repaired. The manufacturer was not notified of the failure. The failure mileage was 8,500. The VIN was not available.

UNKNOWN OR OTHER

To whom it may concern , I brought a 2023 jeep grand Cherokee summit L. i am having a problem with my third row seat on the right side not returning to up right position after letting it down and the right side passenger mirror motor will not automatically fold , keep going out after a few days after coming out the shop. both the seat and mirror has been repaired two times each. I want to know are you guys having issues with these particular vehicle seats and mirror. I cant keep having to pay for the repairs, please let me know what I need to be to resolve this problems.

SEATS

To whom it may concern , I brought a 2023 jeep grand Cherokee summit L. i am having a problem with my third row seat on the right side not returning to up right position after letting it down and the right side passenger mirror motor will not automatically fold , keep going out after a few days after coming out the shop. both the seat and mirror has been repaired two times each. I want to know are you guys having issues with these particular vehicle seats and mirror. I cant keep having to pay for the repairs, please let me know what I need to be to resolve this problems.

SUSPENSION

While driving at approximately [XXX] on [XXX] heading northbound, the driver experienced sudden failure of the suspension/drivability of the vehicle. Immediately the driver was forced to veer over to the shoulder in front of [XXX] to inspect the vehicle. Driver noticed under the rear driver side tire, what appears to be a lower control arm/portion of the air suspension that had failed. This placed myself, passengers, and nearby vehicles/pedestrians at risk of injury or collision. The manufacturer’s service department at East Hills Jeep inspected the vehicle and a determination from the manufacturer on warranty claims likely will not come for a couple of months after the repairs are made. As a result, the repairs have been made, but there is an issue with the vehicle. The vehicle is available for inspection upon request. There were no warning messages, lights or symptoms prior to the spontaneous failure. The car is repaired, but I am concerned for the safety of this particular VIN and like VINs based on my experience with the vehicle and the manufacturers refusal yo take accountability. Images attached. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

STRUCTURE:BODY

Rear liftgate will not open, attempts about 1/4" of movement then back in to lock and gives an object detected alert on driver's instrument cluster when nothing is behind vehicle. After multiple attempts to open the "Lift Gate Temporarily unavailable" alert presents on driver's cluster. This occurs from inner switch or trying to open from the lever and the key fob next to license plate. Cleaning cameras and bumper sensors seems to work once but the issue reoccurs immediately or after few cycles of door. Power cycling via pulling fuse for liftgate and disconnecting the bumper sensors does not change anything it still will not open and displays object detected alert. Took to dealer verified issue and lubed and adjusted lock, tested ten times and door opened. one day later wife trying to open liftgate would not open. this morning tried and did first couple time then didn't wipe one sensor, and it opened tried again would not open, wiped all sensors and cameras would not open. took to dealership, service advisor attempted would not open issue verified. this issue is intermittent as brought home tried when got out of car would not so approx. 20 mins after dealership visit. Then I typed this form up and went back out and attempted and it opened multiple times. I am concerned not being able to access my fire extinguisher or first aid kit rapidly if need be.

STEERING

Jeep Owner's manual explains how to setup the vehicle for flat towing behind an RV. Following those instructions, the vehicle does not track well. I've experienced this going through turns. Others report what they call a 'death wobble' while traveling at highway speeds. That's what worries me. I don't want to lose control at highway speed. Jeep dealers just repeat the manual's instructions, but it doesn't solve anything.

SUSPENSION

3/31/25 date of incident while traveling on the interstate the right rear coil spring came out and jammed into the tire causing the car to drop abruptly and almost making me lose control of the vehicle the right rear tire was damaged but I got the car stopped before major damage was done

FORWARD COLLISION AVOIDANCE: WARNINGS

This has happened a few times, just will be driving and the collision lights will turn on my dash. Has not caused any serious issues. but i am concerned one day this will alert my Automatic break and cause my car to stop while driving and cause serious harm to me or someone else. I have taken this to the shop and was just told they can not get it to " pop" up on the dash so aren't sure how to take care of it

ELECTRICAL SYSTEM

This has happened a few times, just will be driving and the collision lights will turn on my dash. Has not caused any serious issues. but i am concerned one day this will alert my Automatic break and cause my car to stop while driving and cause serious harm to me or someone else. I have taken this to the shop and was just told they can not get it to " pop" up on the dash so aren't sure how to take care of it

EXTERIOR LIGHTING

The contact owns a 2023 Jeep Grand Cherokee L. The contact stated that while the daytime running lights were activated, the high-beam headlights were inoperable. The contact had to turn off the daytime running lights for the high-beam headlights to engage. There were no warning lights illuminated. The vehicle was taken to the local dealer, who was unable to determine the cause of the failure. The vehicle was not diagnosed or repaired. The contact called another local dealer, Chapman Las Vegas Dodge Chrysler Jeep Ram (3470 Boulder Hwy, Las Vegas, NV 89121) and was informed that the vehicle was working as designed. The vehicle was not diagnosed or repaired. The manufacturer was contacted, but no additional assistance was provided. The failure mileage was unknown.

POWER TRAIN

Electrical System: The dashboard and screen have repeatedly turned off, the windows have become inoperable, and numerous warning lights and messages have appeared, including alerts for night vision, front camera sensor, and service car. Climate Control System: The system blows inconsistent temperatures, ranging from extremely hot to very cold. It also gets stuck in windshield defrost mode regardless of the selected setting. This has caused dangerous fogging of the windows, obstructing my vision while driving. Drivetrain: The vehicle shakes and trembles, both at high speeds and at a complete stop. There is also a distinct abnormal sound coming from the driver's front side. These issues suggest potential problems with the axle, transmission, suspension, or a combination of these components. Potentially the Engine: The vehicle has experienced sudden acceleration issues while shifting gears, which could indicate an engine-related problem. Loss of Vehicle Control: The trembling and shaking, particularly at higher speeds, can cause a loss of control, increasing the risk of an accident. Unexpected Acceleration: The sudden acceleration issues while shifting gears could lead to unintended speeding and collisions. Impaired Visibility: The climate control malfunctions, specifically the extreme temperature fluctuations and persistent fogging of the windows, significantly reduce visibility and make it dangerous to drive, especially in inclement weather. I have been forced to pull over multiple times to clear the windshield due to the severity of the fogging. Distraction and Discomfort: The extreme temperatures blowing from the climate control system are distracting and uncomfortable, which can impair my focus while driving. Car has only been inspected by dealership. No there were no warning messages prior to the car starting to act up.

ENGINE

Electrical System: The dashboard and screen have repeatedly turned off, the windows have become inoperable, and numerous warning lights and messages have appeared, including alerts for night vision, front camera sensor, and service car. Climate Control System: The system blows inconsistent temperatures, ranging from extremely hot to very cold. It also gets stuck in windshield defrost mode regardless of the selected setting. This has caused dangerous fogging of the windows, obstructing my vision while driving. Drivetrain: The vehicle shakes and trembles, both at high speeds and at a complete stop. There is also a distinct abnormal sound coming from the driver's front side. These issues suggest potential problems with the axle, transmission, suspension, or a combination of these components. Potentially the Engine: The vehicle has experienced sudden acceleration issues while shifting gears, which could indicate an engine-related problem. Loss of Vehicle Control: The trembling and shaking, particularly at higher speeds, can cause a loss of control, increasing the risk of an accident. Unexpected Acceleration: The sudden acceleration issues while shifting gears could lead to unintended speeding and collisions. Impaired Visibility: The climate control malfunctions, specifically the extreme temperature fluctuations and persistent fogging of the windows, significantly reduce visibility and make it dangerous to drive, especially in inclement weather. I have been forced to pull over multiple times to clear the windshield due to the severity of the fogging. Distraction and Discomfort: The extreme temperatures blowing from the climate control system are distracting and uncomfortable, which can impair my focus while driving. Car has only been inspected by dealership. No there were no warning messages prior to the car starting to act up.