2019 JAGUAR I-PACE

ELECTRICAL SYSTEM:PROPULSION SYSTEM:TRACTION BATTERY

Jaguar Land Rover North America, LLC (Jaguar) is recalling certain 2019 Jaguar I-PACE vehicles. The high-voltage battery may overheat.

Risk: A high-voltage battery that overheats increases the risk of a fire.

ELECTRICAL SYSTEM:PROPULSION SYSTEM:TRACTION BATTERY

Jaguar Land Rover North America, LLC. (Jaguar) is recalling certain 2019-2020 I-Pace vehicles. The high-voltage battery may overheat.

Risk: A high-voltage battery that overheats increases the risk of a fire.

ELECTRICAL SYSTEM:PROPULSION SYSTEM:TRACTION BATTERY

Jaguar Land Rover North America, LLC (Jaguar) is recalling certain 2019-2020 Jaguar I-PACE vehicles previously repaired under recall number 23V-369. The high-voltage battery may overheat.

Risk: A high-voltage battery that overheats increases the risk of a fire.

ELECTRICAL SYSTEM:PROPULSION SYSTEM:TRACTION BATTERY

Jaguar Land Rover North America, LLC (Jaguar) is recalling certain 2019-2020 Jaguar I-PACE vehicles. The fasteners that secure the battery module to the busbars may not have been tightened securely, which can cause electrical arcing at the busbars.

Risk: Electrical arcing increases the risk of a fire.

ELECTRICAL SYSTEM:PROPULSION SYSTEM:TRACTION BATTERY

Jaguar Land Rover North America, LLC (Jaguar) is recalling certain 2019 Jaguar I-PACE vehicles that received an improper interim repair under recall number 24V-633. The high-voltage battery may overheat.

Risk: A high-voltage battery that overheats increases the risk of a fire.

ELECTRICAL SYSTEM:PROPULSION SYSTEM:TRACTION BATTERY

Jaguar Land Rover North America, LLC (Jaguar) is recalling certain 2019-2023 I-PACE vehicles previously repaired under recall 23V-369. The previous repair may not have been completed correctly, and still allow the high-voltage battery to overheat.

Risk: The high-voltage battery overheating increases the risk of a fire.

ELECTRICAL SYSTEM:PROPULSION SYSTEM:TRACTION BATTERY

Jaguar Land Rover North America, LLC (Jaguar) is recalling certain 2019-2024 Jaguar I-PACE vehicles. The high-voltage battery may overheat.

Risk: The high-voltage battery overheating increases the risk of a fire.

ENGINE

Vehicle: Jaguar I-PACE Model Year: 2019 VIN: [XXX] Mileage at incident: ~63,000 miles Dealers Involved: Jaguar Land Rover Ft. Myers (FL), Jaguar Land Rover Naples (FL) Incident Dates: June–September 2025 Complaint Summary: Between June–September 2025 my Jaguar I-PACE experienced warranty and service obstruction tied to the traction battery recall. Jaguar Land Rover Ft. Myers submitted a false warranty claim for traction battery replacement, which was denied by the insurer as excluded. At the same time, the dealer misled the ADA driver/policyholder with a “coolant pump fault” explanation, even though the A/C system was operating normally, which made that failure mechanically impossible. The dealership never provided diagnostic codes from TOPIx/Pathfinder. On [XXX], at ~63,000 miles, the I-PACE was immobilized by a 12V failure. Both Ft. Myers and Naples dealerships refused assistance, leaving an ADA driver stranded. I had to replace the 12V battery myself to restore mobility. This raised a serious safety issue, as an immobilized I-PACE cannot be moved to a safe location in the event of fire. Text messages show direct Jaguar Land Rover Corporate involvement, with Ft. Myers stating: “We started a tech case and they will not proceed until they know if it is a buyback” and “Tech assistance will not give us assistance because of the open recall for buyback.” This demonstrates corporate obstruction of warranty rights. Multiple owners reported traction battery faults from March–June 2025 before signing NDAs tied to buyback settlements. This suggests a wider pattern of recall-related service restrictions. Requested Action: NHTSA is requested to investigate Jaguar Land Rover’s handling of the I-PACE traction battery recall, including obstruction of warranty service, denial of diagnostic access, and treatment of disabled/ADA drivers. These issues may affect a large number of recalled vehicles nationwide. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

POWER TRAIN

The manufacturer/dealer has been unable to remedy the safety recall NHTSA Campaign Number: 24V183000. I was notified in April 2024 that the battery would be replaced. I was nottfied in February 2025 that the battery was on order and would be replaced soon. It is now August 2025 and it is still not scheduled for replacement and parts are not available.

UNKNOWN OR OTHER

The contact owns a 2019 JAGUAR I-PACE. The contact received notification of NHTSA Campaign Number: 24V633000 (ELECTRICAL SYSTEM). The local dealer was not contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact stated that the process was deceptive. The contact had not experienced a failure.

FUEL/PROPULSION SYSTEM

My vehicle experienced a persistent series of malfunctions over the course of its use, primarily related to the electric battery system. The most serious issue is a complete failure of the high-voltage battery, rendering the car entirely inoperable. The vehicle now displays a "Battery Fault" error message and cannot be started or driven. The manufacturer (Jaguar Land Rover) refuses to repair the vehicle under warranty while a buyback negotiation is underway, leaving me with an unusable and potentially unsafe EV. Despite repeated attempts to resolve the issue, no adequate repair or restitution has been provided. The vehicle is currently in my possession and available for inspection upon request. The vehicle's battery failure occurred without warning, and the car is now immobilized in a location where it could pose a hazard if not towed. The sudden loss of power and refusal to start could have placed me or others at risk had this occurred while driving or in traffic. The Jaguar Service Center confirmed the issue is due to a battery fault but declined to repair it during ongoing manufacturer buyback discussion. No repair or further inspection has been done. The vehicle displayed repeated system alerts and warning messages over the past two years. Most recently, it showed a persistent "Battery Fault" message immediately before total failure. Earlier issues included unreliable charging, loss of power, and recurring error messages related to the electric drive system. The earliest warning messages began with the first year of ownership (within the last month). The complete failure with "Battery Fault" occurred in July 2025.

UNKNOWN OR OTHER

My vehicle experienced a persistent series of malfunctions over the course of its use, primarily related to the electric battery system. The most serious issue is a complete failure of the high-voltage battery, rendering the car entirely inoperable. The vehicle now displays a "Battery Fault" error message and cannot be started or driven. The manufacturer (Jaguar Land Rover) refuses to repair the vehicle under warranty while a buyback negotiation is underway, leaving me with an unusable and potentially unsafe EV. Despite repeated attempts to resolve the issue, no adequate repair or restitution has been provided. The vehicle is currently in my possession and available for inspection upon request. The vehicle's battery failure occurred without warning, and the car is now immobilized in a location where it could pose a hazard if not towed. The sudden loss of power and refusal to start could have placed me or others at risk had this occurred while driving or in traffic. The Jaguar Service Center confirmed the issue is due to a battery fault but declined to repair it during ongoing manufacturer buyback discussion. No repair or further inspection has been done. The vehicle displayed repeated system alerts and warning messages over the past two years. Most recently, it showed a persistent "Battery Fault" message immediately before total failure. Earlier issues included unreliable charging, loss of power, and recurring error messages related to the electric drive system. The earliest warning messages began with the first year of ownership (within the last month). The complete failure with "Battery Fault" occurred in July 2025.

UNKNOWN OR OTHER

I am writing to file a formal complaint regarding a safety-related recall (H514/H536) issued by Jaguar Land Rover North America, LLC for my 2019 Jaguar I-PACE. While Jaguar acknowledged the defect and offered a vehicle repurchase, I believe their resolution places an unfair financial burden on me, the consumer, despite the defect being entirely manufacturer-related. Jaguar has offered me a “Statutory Refund” of $31,987.25, while my vehicle loan payoff is $44,060.98—leaving me responsible for $12,073.73 out of pocket. I find this unacceptable given that the defect is not due to misuse or wear but rather a confirmed manufacturer issue under NHTSA Safety Recall H514/H536. This situation has created significant financial stress and emotional strain. I have not been negligent or abusive with the vehicle. I am simply a consumer seeking safe and fair resolution. It seems inappropriate that I should be penalized for Jaguar’s faulty product by being left in debt on a car I can no longer safely use. I respectfully request that NHTSA: •Review Jaguar’s handling of this recall and repurchase process •Investigate whether other owners are receiving similarly inadequate offers •Provide guidance on how consumers like me can be protected from incurring thousands in losses due to a confirmed manufacturer safety defect Thank you for your time and advocacy on behalf of consumer safety and fairness. I am available to provide additional documents, including Jaguar’s repurchase letter, at your request.

ELECTRICAL SYSTEM

The contact owns a 2019 Jaguar I-Pace. The contact received notification of NHTSA Campaign Number: 24V633000 (Electrical System), and the vehicle was taken to the dealer, where the battery energy control module software was updated as an interim repair. Additionally, the contact stated that the vehicle had become undrivable and was towed to the dealer, where it was diagnosed with gear box failure. The contact started negotiations with the manufacturer for the repurchase of the vehicle as a final recall option. The contact and the manufacturer agreed on April 15th, 2025 to the solution. The contact stated that the manufacturer scheduled a meeting for the final repair on May 22, 2025, at 9 AM; however, the manufacturer representative arrived to the meeting two hours late, after the contact had waited for an hour and 30 minutes and had already left for work. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The failure mileage was unknown. Parts distribution disconnect.

POWER TRAIN

The contact owns a 2019 Jaguar I-Pace. The contact stated that the vehicle failed to start. The vehicle also failed to shift to neutral. The contact stated that the vehicle failed to fully charge. The battery warning error was displayed. The contact received notification of NHTSA Campaign Number: 24V633000 (Electrical System); however, the part to do the recall repair was not yet available. The vehicle was towed, and the local dealer was contacted. The dealer diagnosed that the failure was due to the traction battery and the main battery. The vehicle was repaired, but the failure recurred. Additionally, the dealer informed the contact not to park in the garage due to a possible fire. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The manufacturer offered a buyback, but the buyback was not finalized. The failure mileage was approximately 22,000. Parts distribution disconnect.

ELECTRICAL SYSTEM

The contact owns a 2019 Jaguar I-Pace. The contact stated that the vehicle failed to start. The vehicle also failed to shift to neutral. The contact stated that the vehicle failed to fully charge. The battery warning error was displayed. The contact received notification of NHTSA Campaign Number: 24V633000 (Electrical System); however, the part to do the recall repair was not yet available. The vehicle was towed, and the local dealer was contacted. The dealer diagnosed that the failure was due to the traction battery and the main battery. The vehicle was repaired, but the failure recurred. Additionally, the dealer informed the contact not to park in the garage due to a possible fire. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The manufacturer offered a buyback, but the buyback was not finalized. The failure mileage was approximately 22,000. Parts distribution disconnect.

ELECTRICAL SYSTEM

The contact owns a 2019 Jaguar I-Pace. The contact received notification of NHTSA Campaign Number: 24V633000 (ELECTRICAL SYSTEM); however, the repurchase by the manufacturer was not yet unavailable. The local dealer was notified of the issue. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall resolution. The manufacturer was made aware of the issue. The contact had not experienced the failure. Parts distribution disconnect.

ELECTRICAL SYSTEM

See attached document for complaint.

LANE DEPARTURE: ASSIST

Consistent faulty battery warning back in the winter. Recently the brake pedal warning comes up very often, brake also feels like I need to apply more pressure when stopping. The lane assist also always gives me a warning light saying to drive with care.

SERVICE BRAKES

Consistent faulty battery warning back in the winter. Recently the brake pedal warning comes up very often, brake also feels like I need to apply more pressure when stopping. The lane assist also always gives me a warning light saying to drive with care.

ELECTRICAL SYSTEM

The contact owns a 2019 Jaguar I-Pace. The contact received notifications of NHTSA Campaign Numbers: 23V369000 (Electrical System) and 24V183000 (Electrical System). The contact stated that the dealer consulted with the manufacturer, and it was decided to re-acquire the vehicle. The contact stated that the manufacturer had exceeded a reasonable amount of time to complete the paperwork. The contact stated that when the manufacturer was contacted, the contact was informed that a representative would be in contact; however, after five months, the contact had not yet received a call. The contact stated that the vehicle battery failed in January 2025, and the vehicle was towed to a local dealer but was not diagnosed or repaired. The failure mileage was approximately 36,000. Parts distribution disconnect.

POWER TRAIN

Vehicle began flashing Traction Battery Warnings along with warnings to stop driving car. I had been parking car outside for two years since notification from JLR to keep car outside and away from structures. Set up appointment for next day to have car towed to dealership, and asked them to attempt the latest software upgrade, understanding that it would not solve problem, but might make the car safe to drive. That same day, received buyback letter from JLR. Called dealer, told them to just try the update, nothing else. They asked me to pay $325 to inspect car. I refused and stated I was calling Morley as indicated in received letter. Called Morley, gave them information and followed up in email with all requested documentation. Morley advised me to keep the car at the dealership as they would be handling the buyback. Informed dealership that that was the plan. A few days later, Morley indicated that they would be settling the case by paying my KBB value, despite the fact that I am in California. I hired an attorney, who contacted Morley. We heard nothing for several weeks, during which time the dealership contacted me and insist I remove my car as they had heard nothing from Morley in the prior 30 days. The dealership tried to have me pay for services I did not authorize, and had taken apart and removed the windshield wiper and grill and interior covers under hood and had not reinstalled, nor were they in the car. The car was left on their lot, which an acknowledged rodent problem, for 30 days. Morley then insisted that the attorney work directly with JLR NA. Attorney sent demand to them on April 26 , but one month later w have heard nothing. The car does not drive, and is stored outside on my driveway. 60 days in, and we have no contact from JLR, let alone a satisfactory resolution.

FUEL/PROPULSION SYSTEM

Vehicle began flashing Traction Battery Warnings along with warnings to stop driving car. I had been parking car outside for two years since notification from JLR to keep car outside and away from structures. Set up appointment for next day to have car towed to dealership, and asked them to attempt the latest software upgrade, understanding that it would not solve problem, but might make the car safe to drive. That same day, received buyback letter from JLR. Called dealer, told them to just try the update, nothing else. They asked me to pay $325 to inspect car. I refused and stated I was calling Morley as indicated in received letter. Called Morley, gave them information and followed up in email with all requested documentation. Morley advised me to keep the car at the dealership as they would be handling the buyback. Informed dealership that that was the plan. A few days later, Morley indicated that they would be settling the case by paying my KBB value, despite the fact that I am in California. I hired an attorney, who contacted Morley. We heard nothing for several weeks, during which time the dealership contacted me and insist I remove my car as they had heard nothing from Morley in the prior 30 days. The dealership tried to have me pay for services I did not authorize, and had taken apart and removed the windshield wiper and grill and interior covers under hood and had not reinstalled, nor were they in the car. The car was left on their lot, which an acknowledged rodent problem, for 30 days. Morley then insisted that the attorney work directly with JLR NA. Attorney sent demand to them on April 26 , but one month later w have heard nothing. The car does not drive, and is stored outside on my driveway. 60 days in, and we have no contact from JLR, let alone a satisfactory resolution.

ELECTRICAL SYSTEM

Vehicle began flashing Traction Battery Warnings along with warnings to stop driving car. I had been parking car outside for two years since notification from JLR to keep car outside and away from structures. Set up appointment for next day to have car towed to dealership, and asked them to attempt the latest software upgrade, understanding that it would not solve problem, but might make the car safe to drive. That same day, received buyback letter from JLR. Called dealer, told them to just try the update, nothing else. They asked me to pay $325 to inspect car. I refused and stated I was calling Morley as indicated in received letter. Called Morley, gave them information and followed up in email with all requested documentation. Morley advised me to keep the car at the dealership as they would be handling the buyback. Informed dealership that that was the plan. A few days later, Morley indicated that they would be settling the case by paying my KBB value, despite the fact that I am in California. I hired an attorney, who contacted Morley. We heard nothing for several weeks, during which time the dealership contacted me and insist I remove my car as they had heard nothing from Morley in the prior 30 days. The dealership tried to have me pay for services I did not authorize, and had taken apart and removed the windshield wiper and grill and interior covers under hood and had not reinstalled, nor were they in the car. The car was left on their lot, which an acknowledged rodent problem, for 30 days. Morley then insisted that the attorney work directly with JLR NA. Attorney sent demand to them on April 26 , but one month later w have heard nothing. The car does not drive, and is stored outside on my driveway. 60 days in, and we have no contact from JLR, let alone a satisfactory resolution.

ELECTRICAL SYSTEM

The contact owns a 2019 Jaguar I-Pace. The contact stated that the engine had overheated. The contact received notification of NHTSA Campaign Number: 24V633000 (Electrical System); and the vehicle was taken to the dealer, where the battery energy control module software was updated as an interim recall repair. Additionally, the manufacturer was contacted and offered to repurchase the vehicle at the value price. The contact stated that the manufacturer denied covering the remaining balance on the vehicle loan. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The failure mileage was approximately 54,000. Parts distribution disconnect.

ELECTRICAL SYSTEM

My card displayed "Gearbox fault detected" on the instrument panel cluster. According to Jaguar Land Rover Technical Bulletin JLRTB0 2012 NAS3 released August 14, 2020, this could result in the car abruptly stopping when vehicle speed has reduced to 5 km/h (3 mph). The cause mentioned is "No retention to the front Electric Drive Unit (EDU) causing strain on the wiring going to the EDU parking lock actuator connector (C1YE113A). My JLR dealer in Naperville, IL, told me that the 2019 model wire was a few inches short and JLR fixed this in 2022 by adding a few more inches to the wire. However, the cost to fix this was $6700 since they had to take everything out of the car to fix this. Apparently, this issue has caused recalls in Norway and the U.K. but there was no recall for this issue in the USA. Besides being a danger to the public (if the car stops in the middle of the road with little warning), not including the US in the recall makes me feel JLR didn't do right by their customers in the US. I opened a Case {[XXX]} with JLR and their response was that I did not avail of recall H484, wherein I am supposed to buy a new 2024 Jaguar iPace and they would refund me $35,000 for my car. I was not ready to invest another $50,000 in a replacement. I was also given the impression that the only reason for the H484 recall were because batteries were catching on fire, so I agreed to get a new battery. When they replaced the battery, they could have also replaced the wiring going to the parking lock actuator connector (C1YE113A) so that I (in addition to other USA 2019 Jaguar owners) would have been safer and we would not have had to incur $6700 expense now to get this wiring fixed. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

ELECTRICAL SYSTEM

The contact owns a 2019 Jaguar I-Pace. The contact received notification of NHTSA Campaign Number: 24V633000 (Electrical System); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was contacted. The manufacturer was made aware of the issue. The contact was offered a buy back; however, the contact was dissatisfied with the amount offered and decided to decline the offer. The contact had not experienced a failure. Parts distribution disconnect.

ELECTRICAL SYSTEM

The contact owns a 2019 Jaguar I-Pace. The contact received notification of NHTSA Campaign Number: 24V633000 (Electrical System). The dealer was contacted. The vehicle was not diagnosed or repaired. The contact stated that the manufacturer failed to complete the final remedy, which involved repurchasing the vehicle. The contact stated that the manufacturer had exceeded a reasonable amount of time for the buyback. The manufacturer was made aware of the issue, but no assistance was provided. The contact had not experienced a failure. Parts distribution disconnect.

ELECTRICAL SYSTEM

The contact owns a 2019 Jaguar I-Pace. The contact received notification of NHTSA Campaign Number: 24V633000 (Electrical System). The contact had completed all the preliminary recall work to have the vehicle ready for a buy-back by the manufacturer; however, the dealer and the manufacturer had stopped communicating with the contact. The contact stated that she had a signed buy-back letter from the manufacturer on March 27, 2025, but the contact stated that the last contact with the manufacturer was on April 18, 2025. The contact stated that the manufacturer had exceeded a reasonable amount of time for completing the buy-back. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.

FUEL/PROPULSION SYSTEM

In connection with Recall H514, my 2019 Jaguar I-Pace (SADHD2S16K1 F76172) had a battery fire risk that led Jaguar to issue a software update. Without prior notice, the update permanently disabled full battery function by capping the vehicle’s charge at 80%, significantly reducing range and usability. The update was irreversible and materially changed the safety and performance of the electric vehicle. After being forced to seek a replacement, I purchased a 2020 Jaguar I-Pace (SADHD2S17L1F81804). During transport of the 2020 vehicle home, it exhibited an “Electrical Battery Fault” warning, raising serious concerns about the continued reliability and safety of Jaguar’s battery systems even after the recall. This ongoing pattern of battery issues places consumers at risk of fire, vehicle immobilization, or loss of propulsion. Jaguar’s recall remedy has proven ineffective at fully addressing the underlying electrical and propulsion safety issues.

ENGINE

In connection with Recall H514, my 2019 Jaguar I-Pace (SADHD2S16K1 F76172) had a battery fire risk that led Jaguar to issue a software update. Without prior notice, the update permanently disabled full battery function by capping the vehicle’s charge at 80%, significantly reducing range and usability. The update was irreversible and materially changed the safety and performance of the electric vehicle. After being forced to seek a replacement, I purchased a 2020 Jaguar I-Pace (SADHD2S17L1F81804). During transport of the 2020 vehicle home, it exhibited an “Electrical Battery Fault” warning, raising serious concerns about the continued reliability and safety of Jaguar’s battery systems even after the recall. This ongoing pattern of battery issues places consumers at risk of fire, vehicle immobilization, or loss of propulsion. Jaguar’s recall remedy has proven ineffective at fully addressing the underlying electrical and propulsion safety issues.

ELECTRICAL SYSTEM

In connection with Recall H514, my 2019 Jaguar I-Pace (SADHD2S16K1 F76172) had a battery fire risk that led Jaguar to issue a software update. Without prior notice, the update permanently disabled full battery function by capping the vehicle’s charge at 80%, significantly reducing range and usability. The update was irreversible and materially changed the safety and performance of the electric vehicle. After being forced to seek a replacement, I purchased a 2020 Jaguar I-Pace (SADHD2S17L1F81804). During transport of the 2020 vehicle home, it exhibited an “Electrical Battery Fault” warning, raising serious concerns about the continued reliability and safety of Jaguar’s battery systems even after the recall. This ongoing pattern of battery issues places consumers at risk of fire, vehicle immobilization, or loss of propulsion. Jaguar’s recall remedy has proven ineffective at fully addressing the underlying electrical and propulsion safety issues.

UNKNOWN OR OTHER

We received a letter from Jaguar on 3/5/25 that our car has a fatal battery flaw that cannot be repaired which will necessitate a repurchase of the car. The flaw could result in a fire started by the battery. 7 weeks later and we have not been contacted by anyone from the third party group to start the process of the buyback of our recalled car. We proactively called the third party who confirmed they have our correct contact information. This concerns us greatly regarding the safety of our own property and our neighbors property since we live in a high risk wildfire district in Colorado. Every day that goes by is a day of worry that this car could put our family, neighbors and community at risk. Note: We did perform the prior recall repair (24V-633 or H514) which gates the charge to 80%. But that obviously isn’t the full solution since they are saying now it won’t overcome the underlying battery risk.

FUEL/PROPULSION SYSTEM

Jaguar Land Rover North America (JLR) continues to neglect its federal recall obligations for the 2019 I-PACE under recalls H441, H514, and H536, exposing owners to serious fire risks. Despite multiple recall efforts, thermal overload incidents persist, proving JLR’s interim remedies—software updates and charging restrictions—are ineffective. JLR admits in its notices that affected vehicles remain unsafe, yet fails to resolve the defect or provide fair compensation. The only remedy is a manufacturer buyback, but JLR systematically undervalues offers, basing them on depressed Kelley Blue Book (KBB) values from Oct 2024 instead of pre-defect values minus reasonable depreciation. This forces owners into financial losses while JLR’s delays further erode resale value. JLR has refused to provide clear documentation on its buyback calculations, delayed responses to affected owners, and employed coercive tactics, telling consumers to accept flawed offers or risk future depreciation. In March 2023, nine months after purchasing our I-PACE, we experienced the first of three "Traction Battery Faults," narrowly avoiding fire. Since then, our vehicle has been restricted to an 80% charge, reducing range by 26% while still requiring outdoor parking due to fire risk. JLR’s failure to act promptly violates federal safety standards and leaves affected vehicles as potential hazards in public spaces. I urge NHTSA to investigate and enforce timely recall remedies, fair valuation processes, and immediate buyback completion. Owners should not be receiving emails like this. "It appears that we cannot agree on the repurchase of your MY2019 Jaguar I-PACE impacted by recall H514/H536. Please note that this final recall remedy will remain open on your vehicle. In the future, should you decide to accept the H536 final recall remedy (repurchase) for your MY2019 Jaguar I-PACE, the amount offered at that time may not be the same as today, due to depreciation, age, and mileage."

ENGINE

Jaguar Land Rover North America (JLR) continues to neglect its federal recall obligations for the 2019 I-PACE under recalls H441, H514, and H536, exposing owners to serious fire risks. Despite multiple recall efforts, thermal overload incidents persist, proving JLR’s interim remedies—software updates and charging restrictions—are ineffective. JLR admits in its notices that affected vehicles remain unsafe, yet fails to resolve the defect or provide fair compensation. The only remedy is a manufacturer buyback, but JLR systematically undervalues offers, basing them on depressed Kelley Blue Book (KBB) values from Oct 2024 instead of pre-defect values minus reasonable depreciation. This forces owners into financial losses while JLR’s delays further erode resale value. JLR has refused to provide clear documentation on its buyback calculations, delayed responses to affected owners, and employed coercive tactics, telling consumers to accept flawed offers or risk future depreciation. In March 2023, nine months after purchasing our I-PACE, we experienced the first of three "Traction Battery Faults," narrowly avoiding fire. Since then, our vehicle has been restricted to an 80% charge, reducing range by 26% while still requiring outdoor parking due to fire risk. JLR’s failure to act promptly violates federal safety standards and leaves affected vehicles as potential hazards in public spaces. I urge NHTSA to investigate and enforce timely recall remedies, fair valuation processes, and immediate buyback completion. Owners should not be receiving emails like this. "It appears that we cannot agree on the repurchase of your MY2019 Jaguar I-PACE impacted by recall H514/H536. Please note that this final recall remedy will remain open on your vehicle. In the future, should you decide to accept the H536 final recall remedy (repurchase) for your MY2019 Jaguar I-PACE, the amount offered at that time may not be the same as today, due to depreciation, age, and mileage."

ELECTRICAL SYSTEM

Jaguar Land Rover North America (JLR) continues to neglect its federal recall obligations for the 2019 I-PACE under recalls H441, H514, and H536, exposing owners to serious fire risks. Despite multiple recall efforts, thermal overload incidents persist, proving JLR’s interim remedies—software updates and charging restrictions—are ineffective. JLR admits in its notices that affected vehicles remain unsafe, yet fails to resolve the defect or provide fair compensation. The only remedy is a manufacturer buyback, but JLR systematically undervalues offers, basing them on depressed Kelley Blue Book (KBB) values from Oct 2024 instead of pre-defect values minus reasonable depreciation. This forces owners into financial losses while JLR’s delays further erode resale value. JLR has refused to provide clear documentation on its buyback calculations, delayed responses to affected owners, and employed coercive tactics, telling consumers to accept flawed offers or risk future depreciation. In March 2023, nine months after purchasing our I-PACE, we experienced the first of three "Traction Battery Faults," narrowly avoiding fire. Since then, our vehicle has been restricted to an 80% charge, reducing range by 26% while still requiring outdoor parking due to fire risk. JLR’s failure to act promptly violates federal safety standards and leaves affected vehicles as potential hazards in public spaces. I urge NHTSA to investigate and enforce timely recall remedies, fair valuation processes, and immediate buyback completion. Owners should not be receiving emails like this. "It appears that we cannot agree on the repurchase of your MY2019 Jaguar I-PACE impacted by recall H514/H536. Please note that this final recall remedy will remain open on your vehicle. In the future, should you decide to accept the H536 final recall remedy (repurchase) for your MY2019 Jaguar I-PACE, the amount offered at that time may not be the same as today, due to depreciation, age, and mileage."

ELECTRICAL SYSTEM

The contact owns a 2019 Jaguar I-Pace. The contact received notification of NHTSA Campaign Number: 24V633000 (Electrical System); however, the part to do the recall repair was not yet available. The local dealer was not contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the failure. The contact was offered a buyback; however, the contact declined the offer. In addition, the contact was advised that the vehicle was deemed unsafe to drive. The failure mileage was approximately 55,000. VIN tool confirms parts not available.

ELECTRICAL SYSTEM

We were getting repeated warnings that the vehicle's main battery had errors. We took it in repeatedly, and kept getting the errors. After taking it in after the H514 buyback program was announced, the dealer, Jaguar Landrover Manhattan, told us they're not even going to attempt repair (the vehicle is under full warranty), since we're just going to get the car repurchased by JLR. We've been waiting for the buyback for going on two months now, nothing has happened.

ELECTRICAL SYSTEM

The contact owns a 2019 Jaguar I-Pace. The contact received notification of NHTSA Campaign Number: 24V633000 (Electrical System); however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was made aware of the issue and confirmed that parts were not yet available. The manufacturer was made aware of the issue and confirmed that parts were not yet available. The contact was later informed that the manufacturer intended to buy back the vehicle as stated in the recall; however, the contact was not satisfied with the buyback offer in relation to the original purchase price and the market value of the vehicle. The contact had not experienced a failure. VIN tool confirms parts not available.

FUEL/PROPULSION SYSTEM

Car recalled with buy back remedy under 24V-633 and H514 recalls. Timely resolution has not been provided as it has been over 5 months since the H514 recall and it is not reasonable to expect a customer to park and charge outside while limiting charge to 80%. The hazard has not been mitigated with no attempt by Jaguar to contact us to buy back the car in the past 5 months (told we'd be contacted within the next few weeks in December 2024). Attempted to contact JLR customer service relationship center on 4/7/25 with high call wait time.

ELECTRICAL SYSTEM

Car recalled with buy back remedy under 24V-633 and H514 recalls. Timely resolution has not been provided as it has been over 5 months since the H514 recall and it is not reasonable to expect a customer to park and charge outside while limiting charge to 80%. The hazard has not been mitigated with no attempt by Jaguar to contact us to buy back the car in the past 5 months (told we'd be contacted within the next few weeks in December 2024). Attempted to contact JLR customer service relationship center on 4/7/25 with high call wait time.

ELECTRICAL SYSTEM

UNKNOWN Respected Sir/Madam, This is in relation to recall H536 under which Jaguar has decided to do a forced buyback with lowball offer and no repair option is offered causing me heavy loss to get a similar replacement car or continue to drive unsafe car which can cause severe bodily injury or property damage. The NHSTA guidance for remedy as mentioned on the page 12 of document for "Motor Vehicle Safety Defects and Recalls" (link below) requires manufacturer to repair, replace or refund with reasonable allowance but I don't see Jaguar is offering reasonable allowance as their offered prices are based on the October/2024 date while the fire risk was already known from 2023 via recall H441. So I wanted to understand how NHSTA can help in this case and force Jaguar to take reasonable steps to resolve this situation. [XXX] Thanks, [XXX] P.S. I am selecting the incident date of [XXX] as this was the date I received the email related to buyback process. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

UNKNOWN OR OTHER

I bring to your attention the inappropriate handling of the 2019 IPACE buybacks by Jaguar Land Rover North America, JLR. I own a 2019 IPACE purchased new from Jaguar Fort Lauderdale. In Oct 2024 and Feb 2025, JLR abandoned its attempts to repair the defective batteries of these cars and filed recall notices H514 and H536 with the NHTSA. JLR offered to buy back all 2019 IPACE vehicles as a definitive solution to the battery safety issue. JLR has made take-it-or-leave-it offers based on the 10/24 Kelly Blue Book values to repurchase the cars. I consider the date and the KBB value to be irrelevant to the 2019 Jaguar IPACE issue.On March 6, 2025, JLR offered me 29% of the original purchase price to repurchase my vehicle. I did not accept the low offer because, under consumer protection and warranty laws, the car should be repurchased at its original value minus a mileage deduction. My car has 40,000 miles on it, which is well within the 100,000-mile or 8-year warranty period for the battery. The KBB value reflects the dramatic drop in the market price of my vehicle in the used car market, resulting from JLR's inability to fix the batteries. Using the KBB value unfairly penalizes me for JRL’s manufacturing errors and failure to correct faulty equipment. If the car’s battery were working, the car would be worth more. I requested that JLR adhere to its Dispute Resolution Manual, which offers a resolution to warranty disputes through the Better Business Bureau Autoline Program. Despite its contractual promise, JLR refused to participate in the BBB process. As a result of JLR’s warnings, I understand that I have a potentially unsafe vehicle parked outside my garage. I am faced with the prospect of driving a car that poses significant safety issues or accepting a low offer that does not allow me to buy an equivalent vehicle. I respectfully request that the NHTSA consider asking JLR to fulfill its obligation to address the buy-back value or accept mediation or arbitration.

ELECTRICAL SYSTEM

The contact owns a 2019 Jaguar I-Pace. The contact received notification of NHTSA Campaign Number: 24V633000 (Electrical System); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact stated that the vehicle was limited with the distance the vehicle could be driven due to the limit on the maximum charge of 80%. The dealer was contacted, and the vehicle remained with the dealer. The manufacturer was made aware of the issue and the contact was provided a case number. The failure mileage was approximately 22,000. VIN tool confirms parts not available.

ELECTRICAL SYSTEM

Jaguar is not being forthcoming or acting in good faith in the process of the final remedy for the NHTSA Recall Number24V-633. They contacted me and provided an offer which I do not believe reflects the true value of my vehicle. I would have kept this car on which I owe nothing for another 5 years or more. The car was $80K new kept in mint condition and has a 100,000 mile warranty on the battery. It has 52,000 miles on it now. They made a small improvement in the offer after I complained but I am being forced to sell the vehicle back to Jaguar and purchase a new one or put myself and others at risk of injury or property damage due to this battery fire risk. They are providing no documentation of the offer amount they are providing which appears to be KBB from Oct 2024. The KBB for this car is diminished due to the battery issues which are the root of this recall. In addition to acquire a replacement vehicle I will need to spend time and money (sales tax, registration fees) for which they appear to be ignoring in the offer. They are also dragging the process out given how long ago this issue was identified. Seems it is the same issue that Chevy and others have dealt with from LG batteries, so why when Jaguar agreed with NHTSA to repurchase these vehicles in November 2024 are they not being responsive during the repurchase process. Is there anything we can do to improve this? I'm only asking them to come up from $27K to $30K to make the offer reasonable - not great but at least not insulting.

STEERING

My car has been limited to charging only to 70%. I often smell a kind of burning plastic when driving, but no smoke or fire. In addition the console display often freezes up or is completely blank.

FUEL/PROPULSION SYSTEM

My car has been limited to charging only to 70%. I often smell a kind of burning plastic when driving, but no smoke or fire. In addition the console display often freezes up or is completely blank.

ELECTRICAL SYSTEM

My car has been limited to charging only to 70%. I often smell a kind of burning plastic when driving, but no smoke or fire. In addition the console display often freezes up or is completely blank.

ENGINE

We started having issues with the battery back in 2023. Smaller batteries were replaced, and the car went in several times for "updates" due to recalls. The last two times were due to potential over-heating of the battery and a "track fault detected" error message displayed on the dash and the mileage decreased. Most recently the car was in the shop for 2 weeks early 2025 to replace a faulty cell in the larger battery. This was the most recent recall "fixing" the issue -- but when we received the car it wouldn't charge past 80%, meaning it was not fixed and able to charge to 100%. A letter received 3/19/25 confirmed the issue was indeed not fixed and that these cars needed to be purchased back in order to comply with safety measures. These cars are literal moving fire hazards. We have a short driveway and the car is next to our house and I am scared to have it on my property. The offers being sent are absolutely unacceptable, not even enough to cover what is remaining on the car loan. The purchasers of these cars should not be held accountable FINANCIALLY for the deplorable actions of LG and Jaguar/Land Rover.

ELECTRICAL SYSTEM

We started having issues with the battery back in 2023. Smaller batteries were replaced, and the car went in several times for "updates" due to recalls. The last two times were due to potential over-heating of the battery and a "track fault detected" error message displayed on the dash and the mileage decreased. Most recently the car was in the shop for 2 weeks early 2025 to replace a faulty cell in the larger battery. This was the most recent recall "fixing" the issue -- but when we received the car it wouldn't charge past 80%, meaning it was not fixed and able to charge to 100%. A letter received 3/19/25 confirmed the issue was indeed not fixed and that these cars needed to be purchased back in order to comply with safety measures. These cars are literal moving fire hazards. We have a short driveway and the car is next to our house and I am scared to have it on my property. The offers being sent are absolutely unacceptable, not even enough to cover what is remaining on the car loan. The purchasers of these cars should not be held accountable FINANCIALLY for the deplorable actions of LG and Jaguar/Land Rover.

ELECTRICAL SYSTEM

Last November I got a recall notice saying Jaguar would buy back my car. It is now March and Jaguar has yet to initiate the buyback. I have called the Jaguar 800 number and they confirm my car is part of the buyback but will not provide a timeline. They say that since they are buying back thousands of cars I just have to keep waiting until they contact me, but it has been 4 months now and I am beginning to doubt it they have any intention of actually buying it back.

UNKNOWN OR OTHER

Received a system error "Gear box fault error". This is the second time I've received this message. The car makes a static noise that is loud. Also makes a loud grinding noise. Took car into local dealership for repair. Also received High Voltage error. Get the same Gear Box Fault error 3/6/25 . This time the car stop in the middle of the street. Luckily no one was injured or hurt.

ELECTRICAL SYSTEM

The contact owns a 2019 Jaguar I-Pace. The contact stated while driving at approximately 20 MPH, the vehicle shuddered and stalled. An unknown warning light was illuminated. The vehicle was towed to a dealer where it was diagnosed and determined that the battery needed to be replaced. The vehicle was repaired; however, the vehicle was seized after the gear shifter was shifted to park. The vehicle was towed to an unknown dealer where it was diagnosed and determined that a software update was needed. The vehicle was repaired; however, the failure persisted. The vehicle was towed back to the first dealer for another diagnostic test; however, the dealer refused to perform the diagnostic test or service the vehicle. The vehicle was not repaired. The manufacturer was notified of the failure. The failure mileage was approximately 22,000.

FUEL/PROPULSION SYSTEM

No communication or attempt since November 6, 2024 from JLR to resolve NHTSA Recall Number 24V633000 which is noted as a fire/safety risk re: high voltage batteries. Repurchase noted as final remedy. JLR outsourced call center provided "in a couple of weeks" eta when contacted on 3/12/2025. Vehicle charge capacity limited to 80% by JLR, significantly impacts utility of vehicle in addition to safety risk.

ELECTRICAL SYSTEM

No communication or attempt since November 6, 2024 from JLR to resolve NHTSA Recall Number 24V633000 which is noted as a fire/safety risk re: high voltage batteries. Repurchase noted as final remedy. JLR outsourced call center provided "in a couple of weeks" eta when contacted on 3/12/2025. Vehicle charge capacity limited to 80% by JLR, significantly impacts utility of vehicle in addition to safety risk.

ELECTRICAL SYSTEM

Car has completely failed several times in the middle of busy streets including the freeway on ramp. Jag has replaced the 12v battery once, tried to update software and now the car is totally inoperable. Los Angeles Jag dealer has had the car for 5 months with no definitive communication nor reliable timeline. I have been told the car will be repaired and delivered for months, now they say Jag will not repair but I have not been contacted for the buyback. I need transportation. I need help to get them to expedite and pay me a the fair value.

ENGINE

Car has completely failed several times in the middle of busy streets including the freeway on ramp. Jag has replaced the 12v battery once, tried to update software and now the car is totally inoperable. Los Angeles Jag dealer has had the car for 5 months with no definitive communication nor reliable timeline. I have been told the car will be repaired and delivered for months, now they say Jag will not repair but I have not been contacted for the buyback. I need transportation. I need help to get them to expedite and pay me a the fair value.

FUEL/PROPULSION SYSTEM

Car has completely failed several times in the middle of busy streets including the freeway on ramp. Jag has replaced the 12v battery once, tried to update software and now the car is totally inoperable. Los Angeles Jag dealer has had the car for 5 months with no definitive communication nor reliable timeline. I have been told the car will be repaired and delivered for months, now they say Jag will not repair but I have not been contacted for the buyback. I need transportation. I need help to get them to expedite and pay me a the fair value.

SERVICE BRAKES

used as daily drive for commute to work, each return to home, i would put it on the 7.5kw juicebox level 2 charger- this worked well since april 2024, until march 2025- upon returned from work, i place it on charge, and immediately went into "charging status error", with another message after disconnecting the charger port, "High voltage error but is ok to drive" message. Thinking it was a fluke, i let it sit few days, unplugged, and then attempted to check battery status on the driver dash screen, "high voltage error but is ok to drive" msg reappeared, i shut it off, waited 10 minutes, plugged in the charger that came with the car, 1.2kw charger, opened the driver door, waited for the screen to come on and display the battery charging status, to no avail. "Charging status:error" and in all red, and a red triangle on the right side of the dash display was present, along with brake error. I unplugged it, and attempted to move it further away from my house in case there is a problem i can't see, to no avail, i can not move it. the software updater shows no update available for the vehicle or for the infotainment center. the nearest dealer for me is over 40miles from me (rural area)- i have sent emails to JLR, and have not received acknowledgement or any replies.

ELECTRICAL SYSTEM

used as daily drive for commute to work, each return to home, i would put it on the 7.5kw juicebox level 2 charger- this worked well since april 2024, until march 2025- upon returned from work, i place it on charge, and immediately went into "charging status error", with another message after disconnecting the charger port, "High voltage error but is ok to drive" message. Thinking it was a fluke, i let it sit few days, unplugged, and then attempted to check battery status on the driver dash screen, "high voltage error but is ok to drive" msg reappeared, i shut it off, waited 10 minutes, plugged in the charger that came with the car, 1.2kw charger, opened the driver door, waited for the screen to come on and display the battery charging status, to no avail. "Charging status:error" and in all red, and a red triangle on the right side of the dash display was present, along with brake error. I unplugged it, and attempted to move it further away from my house in case there is a problem i can't see, to no avail, i can not move it. the software updater shows no update available for the vehicle or for the infotainment center. the nearest dealer for me is over 40miles from me (rural area)- i have sent emails to JLR, and have not received acknowledgement or any replies.

ELECTRICAL SYSTEM

On January 28, 2025, I filed an online complaint #11639036 with you regarding Jaguar Land Rover of North America's (JLRNA) failure to comply with mandated Recall #23V637 concerning my 2019 Jaguar I-Pace (VIN [XXX] ------). During a follow-up call with your office on February 5, I emphasized the urgent nature of my complaint due to the safety risk at hand and attempted to clarify that this was not a new complaint, but regarding an existing recall. Yet, I have not received any form of response from your office over these last 4 weeks. Therefore, I am submitting this letter via certified mail/return receipt to ensure official acknowledgment of my complaint. Summary of Non-Compliance: Jaguar Land Rover North America (JLRNA) is in violation of U.S. Code Title 49, Subtitle VI, Part A, Chapter 301, Subchapter II, Section 30120, specifically regarding the unreasonable delay in remedying Recall #23V637, issued on November 18, 2024. Per the recall notice, JLRNA committed to reacquiring affected vehicles, including mine. Despite my full compliance with au necessary recall-mandated steps, JLRNA has failed to provide the required remedy, nor have they processed any payment or reacquisition of my vehicle. Section 30120 of the statute states: •(2) Failure to repair a motor vehicle or replacement equipment adequately within 60 days after its presentation is prima facie evidence of failure to repair within a reasonable time. •(3) If the Secretary determines that a manufacturer's remedy program is not likely to be completed within a reasonable time, the Secretary may require the manufacturer to accelerate the remedy program if there is a risk of serious injury or death. Since the recall was issued over 90 days ago, and JLRNA has not complied with its obligations, I am requesting that the Secretary of Transportation conduct a hearing to determine whether JLRNA has met the reasonable remedy requirements under §30120. The delay in compliance has placed my family and me at significant risk due to the fire hazard associated with th

ELECTRICAL SYSTEM

Several battery modules have been replaced in less than two years of ownership. Spoke w JLR , they will contact me soon. It’s been almost 10 months and I have not heard back. My vehicle range has been incredibly reduced, thereby restricting driving range. Unable to charge for fear of property damage. Please assist with expediting this matter. Thanks.

ELECTRICAL SYSTEM

This vehicle is a lemon. The electrical system has major fault. The vehicle stops randomly even when it is in motion, which is a major hazard in itself. Plus, the car battery is a fire risk. This vehicle is a weapon with potential to kill buyer, family, and friends, and cause property damage to anything nearby. It would possibly lead to a California-wide wide fire as well.

ELECTRICAL SYSTEM

The contact owns a 2019 Jaguar I-Pace 90. The contact received notification of NHTSA Campaign Number: 24V633000 (Electrical System); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact stated that the vehicle was limited to the distance the vehicle could drive due to limit on the available charge. The dealer was contacted. The manufacturer was made aware of the issue and opened a case. The failure mileage was approximately 61,000. VIN tool confirms parts not available.

ELECTRICAL SYSTEM

Dear Sir, JLR is purposefully delaying repairing our cars, replacing the battery. They reduced our charging capacity to 80% as part of the H514 recall to avoid battery fires which makes the car unusable for long drives. Now as part of the recall H536, they are purchasing our vehicle at KBB value as of October 2024 which is low balling us. Car prices have taken major hit because of the battery issues/recall. I have a question relating to Recall 24V-633/H536. On your website the status is listed as: Recall Incomplete, remedy not yet available. The Jaguar recall website lists the status as: Repair Description: As a final remedy, JLR will reacquire vehicles from affected customers. It is reported that Jaguar Land Rover (JLR) is offering customers a buyback amount based on Kelley Blue Book (KBB) valuations as of 18 Oct 2024. This is the date that H536 was made public. However, on page 12 of your publication titled, "Motor Vehicle Safety Defects and Recalls: What Every Vehicle Owner Should Know", it states the following: "In the case of a vehicle recall, the manufacturer may choose to repair the vehicle at no charge; replace the vehicle with an identical or similar vehicle; or refund the purchase price in full, minus a reasonable allowance for depreciation." Question: If your stated remedy requires a manufacturer to "refund the purchase price in full...", how is it that JLR is allowed to remedy this unresolveable safety hazard with something other than full purchase price? Please provide details that include statutes if applicable. Thank you for your speedy response. Sincerely, [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

ELECTRICAL SYSTEM

The contact owns a 2019 Jaguar I-Pace. The contact stated that while driving at an undisclosed speed, the vehicle lost motive power with the battery warning light illuminated and a high voltage battery failure message displayed. The contact received notification of NHTSA Campaign Number: 24V633000 (Electrical System). The vehicle was towed to the dealer, where it was diagnosed that the battery energy control module had failed and needed to be replaced. The vehicle was not repaired due to parts not being available. The contact stated that the manufacturer failed to complete the final remedy, which involved repurchasing the vehicle. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall buyback. The manufacturer was made aware of the failure, but no assistance was provided, and a case was opened. The failure mileage was approximately 67,000. Parts distribution disconnect.

FUEL/PROPULSION SYSTEM

Jaguar has had multiple recalls for the 2019 I-Pace to address the potential of a thermal overload event with the high voltage/traction battery through the use of software updates. The vehicle has a stated warranty that covers defects, and is good for 8 years/100,000 miles. The most recent software update has limited the ability to charge the battery to a max capacity of 80%, which was made available in November of 2023. It is not March of 2024 and a permanent fix has not been made available, and have been continue to drive vehicles that may be at risk for a fire. Jaguar does not be interested in honoring the terms of their warranty to replace a defective battery.

FUEL/PROPULSION SYSTEM

2019 Jaguar I-Pace vehicles are at risk of having their high voltage battery overload and smoke or catch fire. The manufacturer now are attempting to buy back the vehicles at KBB fair market values. Their fix should come at no expense to the owner, however they sold defect free and now are depreciated due to the fire risk, which is a great expense to the owners. Owners may not be able to replace the vehicles at these buyback prices and are forced to turn down the buyback offers. This is an unfair/deceptive practice that leaves owners liable of the fire hazard by driving their vehicles.

ELECTRICAL SYSTEM

The contact owns a 2019 Jaguar I-Pace. The contact received notification of NHTSA Campaign Number: 24V633000 (ELECTRICAL SYSTEM); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.

POWER TRAIN

Fire danger for years in my 2019 jaguar ipace. Unable to solve. Resolution is finally to buy vehicle back, no action 4 months now waiting for action. In addition to 13 months in the shop. This is not prompt as they claim and it continues to be used on public roads, carrying passengers, parking and chaging in congested areas including next to hospitals due to the inaction. Someone needs to force forward motion before someone gets hurt.

FUEL/PROPULSION SYSTEM

Fire danger for years in my 2019 jaguar ipace. Unable to solve. Resolution is finally to buy vehicle back, no action 4 months now waiting for action. In addition to 13 months in the shop. This is not prompt as they claim and it continues to be used on public roads, carrying passengers, parking and chaging in congested areas including next to hospitals due to the inaction. Someone needs to force forward motion before someone gets hurt.

ELECTRICAL SYSTEM

Fire danger for years in my 2019 jaguar ipace. Unable to solve. Resolution is finally to buy vehicle back, no action 4 months now waiting for action. In addition to 13 months in the shop. This is not prompt as they claim and it continues to be used on public roads, carrying passengers, parking and chaging in congested areas including next to hospitals due to the inaction. Someone needs to force forward motion before someone gets hurt.

FUEL/PROPULSION SYSTEM

I was instructed to not charge my vehicle beyond 80% due to fire risk. I have elected the buyback from Jaguar Land Rover as my remedy of choice and have delivered the vehicle to the nearest dealer on February 17, as I was instructed to do so "anytime after February 13" as the agreement was made January 13 and payment would take 30 days to process. 43 days have now elapsed since the agreement and JLR NA have had possession of the vehicle for 8 days without payment. Now the JLR NA rep doesn't take my calls or return my emails.

ELECTRICAL SYSTEM

Car has been in and out of the shop over past year and a half. 6 months in the shop and now under recall H536 since December. Have called multiple times and keep being told will be contacted in a few weeks. No contact at all and car is limited to 80% charge. This keeps going on with no resolution and I cant make a move on another car until they settle this. Incompetent handling of this situation. Car is supposed to be repurchase by Jaguar.

UNKNOWN OR OTHER

I was notified on the 6th of November 2024 of a H514 safety Recall; it is now the 19th of February 2025 with no fix communicated. This is beyond what I believe is 'a reasonable amount of time' to remedy this defect.

ELECTRICAL SYSTEM

I was notified on the 6th of November 2024 of a H514 safety Recall; it is now the 19th of February 2025 with no fix communicated. This is beyond what I believe is 'a reasonable amount of time' to remedy this defect.

ELECTRICAL SYSTEM

There is a recall regarding fire danger with the battery. No solution to fire issue. We are left with a dangerous car still subject to fire potential, as well as significantly degraded range due to a software update forced on the car by the recall.

ENGINE

Failed High Voltage Battery Module, unable to repair. - Initial problem started in 02-2024 - Multiple trips and service appointment reschedules due to technician availability and guidance from Jaguar on how to address - Vehicle was dropped off at the dealer 06-2024 and has been there ever since. - Currently recall now with final remedy of buyback. I have had no communication from the dealer and or Jaguar on time frame or next steps. When calling no one seems to have an answer. I have been in 9 different rental vehicles, and currently have to provide my own means of alternative transportation.

ELECTRICAL SYSTEM

Failed High Voltage Battery Module, unable to repair. - Initial problem started in 02-2024 - Multiple trips and service appointment reschedules due to technician availability and guidance from Jaguar on how to address - Vehicle was dropped off at the dealer 06-2024 and has been there ever since. - Currently recall now with final remedy of buyback. I have had no communication from the dealer and or Jaguar on time frame or next steps. When calling no one seems to have an answer. I have been in 9 different rental vehicles, and currently have to provide my own means of alternative transportation.

UNKNOWN OR OTHER

Dear NHTSA, I am filing this complaint regarding my Jaguar I-PACE, which is subject to the recall for battery fire risks. I have attempted to work with Jaguar regarding a vehicle repurchase, but they have failed to provide a clear timeline or next steps. On [XXX], at 11:13 AM, I spoke with Jaguar Customer Care, and they informed me that someone would contact me but did not provide a timeframe. Today, I followed up again at 1:29 PM and 2:09 PM, only to be told that there was no email address available to escalate my concerns and that I would be contacted at an unspecified time. This lack of communication and transparency is unacceptable, given the serious safety concerns involved in this recall. I am requesting NHTSA’s intervention to ensure that Jaguar follows proper procedures and provides affected owners with a timely resolution, including repurchase options where applicable. I believe their handling of this recall is causing unnecessary delays and putting consumers in a difficult position. I would appreciate any guidance on how to proceed, as Jaguar has left me without a clear path forward. Thank you for your time and assistance. Sincerely, [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

UNKNOWN OR OTHER

I was informed over three months ago of the battery problem with a chance of fires. I’ve been calling JLR, and keep getting told the same thing: that they are in the process of reaching out to customers to buy back the vehicles since they can’t fix the problem, and “someone should be in touch in about 2 weeks”. Nobody has contacted me via either phone or email. My last calls to them were on 1/31 and 2/15. Same response. Given this is a serious condition, how can they wait for 3 months?? I would like to get to resolution soon so that there are no safety issues that I have to constantly worry about.

ELECTRICAL SYSTEM

I was informed over three months ago of the battery problem with a chance of fires. I’ve been calling JLR, and keep getting told the same thing: that they are in the process of reaching out to customers to buy back the vehicles since they can’t fix the problem, and “someone should be in touch in about 2 weeks”. Nobody has contacted me via either phone or email. My last calls to them were on 1/31 and 2/15. Same response. Given this is a serious condition, how can they wait for 3 months?? I would like to get to resolution soon so that there are no safety issues that I have to constantly worry about.

POWER TRAIN

After my Jaguar IPace was reprogrammed by the dealer for the 5th time in December, my mirrors have folding out issues, lane assist is malfunctioning, and there is a "coolant" warning and "service required" warning lights on my dash (Again). The Jaguar dealer has no information on and further updates or battery replacement. This car is now parked outside in case it catches fire per my recall instructions from Jaguar. How do I get a remedy for this?

UNKNOWN OR OTHER

After my Jaguar IPace was reprogrammed by the dealer for the 5th time in December, my mirrors have folding out issues, lane assist is malfunctioning, and there is a "coolant" warning and "service required" warning lights on my dash (Again). The Jaguar dealer has no information on and further updates or battery replacement. This car is now parked outside in case it catches fire per my recall instructions from Jaguar. How do I get a remedy for this?

ELECTRICAL SYSTEM

After my Jaguar IPace was reprogrammed by the dealer for the 5th time in December, my mirrors have folding out issues, lane assist is malfunctioning, and there is a "coolant" warning and "service required" warning lights on my dash (Again). The Jaguar dealer has no information on and further updates or battery replacement. This car is now parked outside in case it catches fire per my recall instructions from Jaguar. How do I get a remedy for this?

ELECTRICAL SYSTEM

The contact owns a 2019 Jaguar I-PACE. The contact received notification of NHTSA Campaign Number: 24V633000 (ELECTRICAL SYSTEM); however, the part to do the recall repair was not yet available. The local dealer was not contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.

ELECTRICAL SYSTEM

Car is still unsafe to charge. Electric battery fire risk. Safety issue reported over 8 months ago. Needs to be recalled. However, buyback was announced more than 6 months ago with no action.

ELECTRICAL SYSTEM

The contact owns a 2019 Jaguar I-Pace. The contact received notification of NHTSA Campaign Number: 24V633000 (ELECTRICAL SYSTEM); however, the recall remedy included the manufacturer reacquiring the vehicle. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer and local dealer were made aware of the issue. The contact stated that the battery and traction warning lights were illuminated while operating the vehicle. The vehicle was not repaired. The manufacturer and local dealer were notified. The failure mileage was 6,500. VIN tool confirms parts not available.

ELECTRICAL SYSTEM

I have been trying for 3 months to get a status update on the buyback for my 2019 Jaguar I-pace. I have had my car updated with software fixes that doesn’t prevent a fire, and reduces the charging ability to 80% range which severely limits driving range, especially in winter. In addition, I have been instructed to not park inside as structures can catch on fire. I am feeling very unsafe with the fire risk on this car. Jaguar dealership can’t answer questions about next steps on the buyback, and Jaguar North America continues to offer little details on when we will be contacted and appears to be dragging out situation. We are walking on eggshells trying to figure out what to do, and just parking it outside and not using our I-pace. Really want resolution on this super frustrating and potential dangerous car situation.

UNKNOWN OR OTHER

Jaguar contacted me multiple times now about safety recalls. Subsequently they performed a service which reduced the range of the EV from 230 miles to 170 miles, rendering it largely unusable for my driving needs. In addition according to their latest document, the “fix” may not eliminate the fire risk as we use the car. I have contacted them for 3 times now and they keep saying “soon” I will be contacted about a buy back because they are unable to fix the car and return it to spec. The car was also still in warranty. I do not believe JLR is proceeding at a reasonable pace as months have gone by since the earliest notices, not only inconveniencing and effectively defrauding its customers but also keeping our safety at risk. I am hoping NHTSA can intervene with Jaguar to do the right thing and honor their commitment to NHTSA and customers.

FUEL/PROPULSION SYSTEM

Jaguar contacted me multiple times now about safety recalls. Subsequently they performed a service which reduced the range of the EV from 230 miles to 170 miles, rendering it largely unusable for my driving needs. In addition according to their latest document, the “fix” may not eliminate the fire risk as we use the car. I have contacted them for 3 times now and they keep saying “soon” I will be contacted about a buy back because they are unable to fix the car and return it to spec. The car was also still in warranty. I do not believe JLR is proceeding at a reasonable pace as months have gone by since the earliest notices, not only inconveniencing and effectively defrauding its customers but also keeping our safety at risk. I am hoping NHTSA can intervene with Jaguar to do the right thing and honor their commitment to NHTSA and customers.

ELECTRICAL SYSTEM

Jaguar contacted me multiple times now about safety recalls. Subsequently they performed a service which reduced the range of the EV from 230 miles to 170 miles, rendering it largely unusable for my driving needs. In addition according to their latest document, the “fix” may not eliminate the fire risk as we use the car. I have contacted them for 3 times now and they keep saying “soon” I will be contacted about a buy back because they are unable to fix the car and return it to spec. The car was also still in warranty. I do not believe JLR is proceeding at a reasonable pace as months have gone by since the earliest notices, not only inconveniencing and effectively defrauding its customers but also keeping our safety at risk. I am hoping NHTSA can intervene with Jaguar to do the right thing and honor their commitment to NHTSA and customers.

FUEL/PROPULSION SYSTEM

My vehicle was recalled due to safety issues relating to the potential for the high voltage battery to catch fire(Recall H514- 24V633000). The interim fix was to reduce the capability of the vehicle to 80% charge, which negated the need to park away from structures. This was completed by my dealer in Nov 2024. The final fix for this issue was for the vehicle to be repurchased "As quickly as possible". A new recall was announced in February 2025 (H536-24V-633. In this recall the following statement is very worrying "Owners who have previously had their vehicle updated with the improved diagnostic software are under the impression that their vehicle is protected from thermal overload which, for 2019 model year vehicles may not be the case." . I do not believe based on that statement that my vehicle is safe. I have not heard anything from Jaguar since Nov 6th 2024 and although I have called and emailed them they say you will hear something in the next couple of weeks, now 3 months later I am no nearer the promised repurchase and I have a potentially unsafe vehicle parked in my garage.

ELECTRICAL SYSTEM

My vehicle was recalled due to safety issues relating to the potential for the high voltage battery to catch fire(Recall H514- 24V633000). The interim fix was to reduce the capability of the vehicle to 80% charge, which negated the need to park away from structures. This was completed by my dealer in Nov 2024. The final fix for this issue was for the vehicle to be repurchased "As quickly as possible". A new recall was announced in February 2025 (H536-24V-633. In this recall the following statement is very worrying "Owners who have previously had their vehicle updated with the improved diagnostic software are under the impression that their vehicle is protected from thermal overload which, for 2019 model year vehicles may not be the case." . I do not believe based on that statement that my vehicle is safe. I have not heard anything from Jaguar since Nov 6th 2024 and although I have called and emailed them they say you will hear something in the next couple of weeks, now 3 months later I am no nearer the promised repurchase and I have a potentially unsafe vehicle parked in my garage.

ELECTRICAL SYSTEM

The contact owns a 2019 Jaguar I-Pace. The contact received notification of NHTSA Campaign Number: 24V633000 (Electrical System); however, the manufacturer had failed to complete the final recall repair, which involved buying back the vehicle. An unknown dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.

ELECTRICAL SYSTEM

The contact owns a 2019 Jaguar I-Pace. The contact received notification of NHTSA Campaign Number: 24V633000 (Electrical System). The contact stated that on several occasion while turned off and charging, the battery failed to charge above 50%. The contact stated that there was a "battery warning failure" message displayed. The vehicle was taken to a dealer where it was diagnosed and determined that the battery array needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the issue. The failure mileage was approximately 32,000.

ELECTRICAL SYSTEM

With respect to this recall: Nov 18,2024 Manufacturer Recall NumberH536 NHTSA Recall Number24V-633 Recall StatusRecall Incomplete, remedy not yet available Remedy As a final remedy, JLR will reacquire vehicles from affected customers. JLR has not reached out to me on the next steps and I'm driving around with a vehicle with a known risk including thermal overload. JLR shouldn't have an indefinite timeline to execute the final remedy, reacquire of vehicle. I submitted a reacquire request to JLR customer service in Nov. 2024, but have yet to hear back from JLR after 3 months.

FUEL/PROPULSION SYSTEM

With respect to this recall: Nov 18,2024 Manufacturer Recall NumberH536 NHTSA Recall Number24V-633 Recall StatusRecall Incomplete, remedy not yet available Remedy As a final remedy, JLR will reacquire vehicles from affected customers. JLR has not reached out to me on the next steps and I'm driving around with a vehicle with a known risk including thermal overload. JLR shouldn't have an indefinite timeline to execute the final remedy, reacquire of vehicle. I submitted a reacquire request to JLR customer service in Nov. 2024, but have yet to hear back from JLR after 3 months.

POWER TRAIN

With respect to this recall: Nov 18,2024 Manufacturer Recall NumberH536 NHTSA Recall Number24V-633 Recall StatusRecall Incomplete, remedy not yet available Remedy As a final remedy, JLR will reacquire vehicles from affected customers. JLR has not reached out to me on the next steps and I'm driving around with a vehicle with a known risk including thermal overload. JLR shouldn't have an indefinite timeline to execute the final remedy, reacquire of vehicle. I submitted a reacquire request to JLR customer service in Nov. 2024, but have yet to hear back from JLR after 3 months.

UNKNOWN OR OTHER

No response from Jaguar Land Rover on this issue. I've emailed them and called countless times since before Christmas when I had the H514 update, leaving my expensive electric car basically useless.

ELECTRICAL SYSTEM

I was informed of a recall (H514) to my 2019 Jaguar I-Pace stating that the vehicle would be reacquired by the manufacturer because of battery thermal overload defects that could not be remedied. I have contacted Jaguar's customer service hotline for the recall numerous times by telephone and email between November 2024 and now (February 2024). I am repeatedly given misinformation that the Jaguar buyback specialist team will be reaching out to me within the next few days, or next few weeks. I was originally told I would be contacted in early December, then told it would be no later than the end of December. I have reconfirmed on several occasions that they have my correct phone and email contact information. There has been no communication whatsoever about next steps for the buyback, other than to tell us to continue to wait. I confirmed with the Jaguar customer hotline that no one has opened a case on my vehicle, yet and that I must just continue to wait. In the meantime, we are instructed by the recall that the car may have a battery thermal overload while parked, that we cannot charge to more than 80% capacity, and that it must be parked outdoors rather than in the garage. I have patiently waited for 3 months under these very limiting conditions to my car, with severely reduced driving range and risk that my car could overheat and cause a fire or smoke at any time while parked. Jaguar either is highly disorganized or they are deliberately refusing to comply within a reasonable time period with the recall buyback remedy. Please order Jaguar to contact its affected recall customers and to reacquire the vehicles without further delay, which is a safety risk to everyone.

ELECTRICAL SYSTEM

The contact owns a 2019 Jaguar I-Pace. The contact received notification of NHTSA Campaign Number: 24V633000 (ELECTRICAL SYSTEM); however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was made aware of the issue. The manufacturer was not made aware of the issue. The contact stated while parked, the vehicle was started; however, after shifting into gear the vehicle failed to move. The charging system fault detected a message was displayed. The contact restarted the vehicle after an hour and the vehicle worked as intended. The local dealer was contacted; however, the vehicle was not repaired because the parts were not available. The failure mileage was approximately 46,173. VIN tool confirms parts not available.

UNKNOWN OR OTHER

Jaguar notified owners of the recall's temporary fix and the ultimate remedy of buyback going back some months. The notice included contact information for Jaguar Relationship Centre. I have reached out on multiple occasions to the contact information provided in the recall notice to gain clarity on the buyback process and been told that the department we were told to contact has no information and can't help. To date, I've paid for out of pocket expenses incurred with the ownership of a car that will be bought back, have seen a depreciation in value of the vehicle which likely impacts the ultimate buyback price and have been provided zero information on when this process should be completed or how it will be completed. Jaguar has failed to remedy the specifics of the H514 recall in a timely fashion, now adding an H536 recall. Further the contact information they provided led to a department that was unable to provide any information regarding the ultimate remedy for the recall in question. I'd like the contact information of someone at Jaguar that can provide information on the process and a clear expectation of when it will be completed as H514 has been marked as closed though the final remedy for H514 has not been completed.

FUEL/PROPULSION SYSTEM

Jaguar notified owners of the recall's temporary fix and the ultimate remedy of buyback going back some months. The notice included contact information for Jaguar Relationship Centre. I have reached out on multiple occasions to the contact information provided in the recall notice to gain clarity on the buyback process and been told that the department we were told to contact has no information and can't help. To date, I've paid for out of pocket expenses incurred with the ownership of a car that will be bought back, have seen a depreciation in value of the vehicle which likely impacts the ultimate buyback price and have been provided zero information on when this process should be completed or how it will be completed. Jaguar has failed to remedy the specifics of the H514 recall in a timely fashion, now adding an H536 recall. Further the contact information they provided led to a department that was unable to provide any information regarding the ultimate remedy for the recall in question. I'd like the contact information of someone at Jaguar that can provide information on the process and a clear expectation of when it will be completed as H514 has been marked as closed though the final remedy for H514 has not been completed.

ELECTRICAL SYSTEM

The contact owns a 2019 Jaguar I-Pace. The contact received notification of NHTSA Campaign Number: 24V633000 (Electrical System); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.

ELECTRICAL SYSTEM

The contact owns a 2019 Jaguar I-Pace. The contact stated while driving at an undisclosed speed, the battery warning light illuminated. The contact received notification of NHTSA Campaign Number: 24V633000 (Electrical System). The dealer was not contacted. The vehicle was not diagnosed or repaired. The contact stated that the manufacturer had failed to complete the final remedy, which included repurchasing the vehicle. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair and the buyback. The manufacturer was made aware of the failure, but no assistance was provided. The failure mileage was approximately 46,000. Parts distribution disconnect.

ELECTRICAL SYSTEM

Won't charge beyond 72% and is at risk of fire when parked.

ELECTRICAL SYSTEM

The contact owns a 2019 Jaguar I-Pace. The contact stated that upon attempting to charge the vehicle, the contact observed that the vehicle would not hold a charge above 80%. No warning lights were illuminated. The vehicle was taken to the dealer, who diagnosed a failure with the hybrid battery finding that it did not have the capacity to exceed a charge above 80%. The vehicle was not repaired. After investigating the failure, the contact related the failure to NHTSA Campaign Number: 24V633000 (Electrical System); but the VIN was not included. The manufacturer was notified of the failure, and a case was opened. The failure mileage was 32,000.

ELECTRICAL SYSTEM

error code "gear box fault" I was not able to put the vehicle in gear.The vehicle had to be towed to jaguar service, I was told needs front compartment wire harness replaced. The codes are the same as noted in the JLR technical bulletin shows it was a known problem and design error was released as service action as per TSB I was given the repair estimate of $5087, my vehicle is out of warranty and not covered. This was a known problem in the design flaw and should apply in or out of warranty. Prior to this incident about year ago, while driving battery fault light came on traction fault and while on the highway my car would not accelerate then shut down fortunately I was able to get help to get the car off the road. I see that the gear box fault is documented multicable times in the forum, so I contacted jaguar to see if they are going to take responsibility for the repair and told no. I'm very concern with this vehicle seems jaguar is aware of its many faults.

ELECTRICAL SYSTEM

The contact owns a 2019 Jaguar I-Pace. The contact received notification of NHTSA Campaign Number: 24V633000 (Electrical System) and the vehicle was taken to the dealer, where the battery energy control module software was updated as an interim repair; however, the recall was marked as complete. The contact stated that the manufacturer failed to complete the final remedy, which involved repurchasing the vehicle. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue, but no assistance was provided. The contact had not experienced a failure.

ELECTRICAL SYSTEM

The contact owns a 2019 Jaguar I-Pace. The contact stated that the vehicle was previously repaired under NHTSA Campaign Number: 24V633000 (Electrical System). The contact stated that the manufacturer had exceeded a reasonable amount of time for the final remedy or to repurchase the vehicle. The dealer was made aware of the issue. The manufacturer was made aware of the issue and a case was opened. The contact had not experienced a failure.

ELECTRICAL SYSTEM

The contact owns a 2019 Jaguar I-Pace. The contact received notification of NHTSA Campaign Number: 24V927000 (ELECTRICAL SYSTEM). The vehicle was taken to a dealer where the interim repair was made. The contact stated that the vehicle failed to charge above 80% as intended. The manufacturer was contacted regarding a buyback, and the contact was informed that a representative from Jaguar Customer Service would be reaching out; however, the contact had not yet been contacted. The failure mileage was unknown.

ELECTRICAL SYSTEM

I own a 2019 Jaguar I-Pace, VIN SADHD2S14K1XXXXXX, that has been subject to multiple recalls because of an ongoing fire hazard related to tl1e high voltage battery. The "traction battery fault" indicator has returned to my dashboard only one month after five battery modules were replaced by my local Jaguar dealer. I am currently able to charge my car to only 70% of its maximum and have been unable to get any helpful response from my local Jaguar dealer nor Jaguar Land Rover North America. My car has functioned nearly perfectly up until 2 days after I received notice of the first traction battery recall over one year ago. Since that time, I have had my car in the Jaguar dealership on 7 different occasions to either diagnose or make repairs related to the traction battery fault. Each of these visits is associated with several days of loss of use of my car. A single traction battery module was replaced by my dealer in April of 2024 and an additional five modules replaced in October. I have not been charged for any of these repairs, but my dealer has been far from sympathetic and each of these diagnosis and repair visits has been accompanied by warnings that I might be held financially responsible for the service. About one month after the latest battery repair, the traction battery fault indicator has returned. I have recently received another advisory that I should have my car adjusted so that it cannot charge above 70% max. As this is already the status of my car, I see no need to take the car in for this adjustment. Despite emails and phone calls to my dealer and to Jaguar Land Rover NA, I have not received any information on a way forward. Since the first recall, I have been advised not to park my car within a parking structure because of fire risk. This is impossible for me and there is no location that I can park my car for work where a fire would not pose a substantial risk to surrounding people and property. I would like Jaguar to replace my traction battery and resolve this problem once and for all. Thank y

FUEL/PROPULSION SYSTEM

There is a buyback of this vehicle and I have been waiting over six weeks to hear from the company, every time I reach out I am told someone will contact me within two weeks. I have yet to hear anything.

ELECTRICAL SYSTEM

The contact owns a 2019 Jaguar I-Pace. The contact stated that the vehicle failed to charge over eighty percent. There were unknown warning lights illuminated. The contact was concerned about the vehicle catching on fire. The vehicle was taken to an unknown local dealer on four occasions, where it was determined that a software update was needed. The vehicle was repaired, but the failure persisted. The manufacturer was contacted regarding the buyback, but no assistance was provided. The failure mileage was approximately 60,000.

POWER TRAIN

All 2019 Jaguar I-Pace's were subject to numerous recalls due to battery issues for fire risk. The latest recall limited range and battery to 80% and its stated that ALL 2019 would be bought back. It has been months and Jaguar has yet to offer any recourse. I have called and emailed and keep getting told a specialised team would be contacting me in 2 weeks. Its been 3 Months and they same thing is being said. My vehicle is a fire hazard so I am constantly in fear that it will catch fire in my drive way (cannot park in garage per instructions) and potentially catch house on fire. Furthermore, we cannot functionally use car as intended as the range is severely limited. I would like to have Jaguar move forward swiftly with the buyback, as from what I can ascertain they will use KBB valuation but since the notification of buyback the value of I-Paces has precipitously fallen as they drag their feet. I have attached the notification on Jaguar's Recall portal with the following language: Repair Description As referenced in the previous letter, your vehicle will, as an interimcondition, have the maximum state of charge altered to 80%. This will protect your vehicle until the re-purchase is complete. The maximum driving range of your vehicle will be reduced accordingly. There will be no charge to owners for this repair.Separately, Jaguar will reach out to you and seek to work with you to arrange the re-purchase of your vehicle,with the aim of completing this as quickly as possible.

ELECTRICAL SYSTEM

All 2019 Jaguar I-Pace's were subject to numerous recalls due to battery issues for fire risk. The latest recall limited range and battery to 80% and its stated that ALL 2019 would be bought back. It has been months and Jaguar has yet to offer any recourse. I have called and emailed and keep getting told a specialised team would be contacting me in 2 weeks. Its been 3 Months and they same thing is being said. My vehicle is a fire hazard so I am constantly in fear that it will catch fire in my drive way (cannot park in garage per instructions) and potentially catch house on fire. Furthermore, we cannot functionally use car as intended as the range is severely limited. I would like to have Jaguar move forward swiftly with the buyback, as from what I can ascertain they will use KBB valuation but since the notification of buyback the value of I-Paces has precipitously fallen as they drag their feet. I have attached the notification on Jaguar's Recall portal with the following language: Repair Description As referenced in the previous letter, your vehicle will, as an interimcondition, have the maximum state of charge altered to 80%. This will protect your vehicle until the re-purchase is complete. The maximum driving range of your vehicle will be reduced accordingly. There will be no charge to owners for this repair.Separately, Jaguar will reach out to you and seek to work with you to arrange the re-purchase of your vehicle,with the aim of completing this as quickly as possible.

FUEL/PROPULSION SYSTEM

All 2019 Jaguar I-Pace's were subject to numerous recalls due to battery issues for fire risk. The latest recall limited range and battery to 80% and its stated that ALL 2019 would be bought back. It has been months and Jaguar has yet to offer any recourse. I have called and emailed and keep getting told a specialised team would be contacting me in 2 weeks. Its been 3 Months and they same thing is being said. My vehicle is a fire hazard so I am constantly in fear that it will catch fire in my drive way (cannot park in garage per instructions) and potentially catch house on fire. Furthermore, we cannot functionally use car as intended as the range is severely limited. I would like to have Jaguar move forward swiftly with the buyback, as from what I can ascertain they will use KBB valuation but since the notification of buyback the value of I-Paces has precipitously fallen as they drag their feet. I have attached the notification on Jaguar's Recall portal with the following language: Repair Description As referenced in the previous letter, your vehicle will, as an interimcondition, have the maximum state of charge altered to 80%. This will protect your vehicle until the re-purchase is complete. The maximum driving range of your vehicle will be reduced accordingly. There will be no charge to owners for this repair.Separately, Jaguar will reach out to you and seek to work with you to arrange the re-purchase of your vehicle,with the aim of completing this as quickly as possible.

FUEL/PROPULSION SYSTEM

My 2019 First Edition I-Pace is subject to Jaguar recall H514, as per both the NHTSA and Jaguar web sites the solution is to repurchase the vehicle from me AFTER decreasing my max charge to 80% significantly reducing my available range, to the point I cannot rely on the vehicle for trips I was able to complete with no issue prior to the reduction in max charge. I have called Jaguar multiple times, as well as sending them email requesting status, in every contact the response from Jaguar has been as follows: "Customers affected by the H514 recall will be contacted in the coming weeks by a specialized team dedicated to handling this process. This team will provide detailed information and discuss available options for your vehicle." My last communication from Jaguar was Jan 6th. It is now two plus weeks post the last email, and still no contact from Jaguar, while driving a car that does not meet the specifications as stated by Jaguar when I bought the car. At this point it appears that Jaguar is purposely dragging their feet to induce owners to take the drastic action of trying to trade their car in on something different, when it is well known the cars are effectively non sellable due to the battery issues. Again, reading numerous owner forums some owners have just given up and are buying a replacement vehicle and dealing on their own trying to dispose of their 2019 I-Pace. My understanding is that once it was determined that repurchase was the only recourse that the NHTSA has an expectation of timely response from Jaguar to owners on completing this unfortunate process. Clearly, just from my own experience, this has not been an expedited process. I am hopeful that NHTSA can provide some leverage with Jaguar to actually execute on this process in a good faith and a timely manner. Owners purchased these vehicles in good faith, and expect good faith response by Jaguar to a problem not created by the owners. Thank you

ELECTRICAL SYSTEM

My 2019 First Edition I-Pace is subject to Jaguar recall H514, as per both the NHTSA and Jaguar web sites the solution is to repurchase the vehicle from me AFTER decreasing my max charge to 80% significantly reducing my available range, to the point I cannot rely on the vehicle for trips I was able to complete with no issue prior to the reduction in max charge. I have called Jaguar multiple times, as well as sending them email requesting status, in every contact the response from Jaguar has been as follows: "Customers affected by the H514 recall will be contacted in the coming weeks by a specialized team dedicated to handling this process. This team will provide detailed information and discuss available options for your vehicle." My last communication from Jaguar was Jan 6th. It is now two plus weeks post the last email, and still no contact from Jaguar, while driving a car that does not meet the specifications as stated by Jaguar when I bought the car. At this point it appears that Jaguar is purposely dragging their feet to induce owners to take the drastic action of trying to trade their car in on something different, when it is well known the cars are effectively non sellable due to the battery issues. Again, reading numerous owner forums some owners have just given up and are buying a replacement vehicle and dealing on their own trying to dispose of their 2019 I-Pace. My understanding is that once it was determined that repurchase was the only recourse that the NHTSA has an expectation of timely response from Jaguar to owners on completing this unfortunate process. Clearly, just from my own experience, this has not been an expedited process. I am hopeful that NHTSA can provide some leverage with Jaguar to actually execute on this process in a good faith and a timely manner. Owners purchased these vehicles in good faith, and expect good faith response by Jaguar to a problem not created by the owners. Thank you

ELECTRICAL SYSTEM

My car has failed while driving four different times. Each time I am driving on a busy road, I get a "traction battery fault" warning, then the vehicle loses the ability to drive and completely shuts down. Each time leaving me and my family stranded in the middle of the road. These events have happened on 10/1/2023; 4/1/2024; 7/16/2024; and 12/20/2024. My car is still in the shop undiagnosed from the 12/20/2024 incident today 1/20/2025. A month. I have had to pay for battery replacements, rentals, towing, etc. now well past $10,000.

STEERING

My car has failed while driving four different times. Each time I am driving on a busy road, I get a "traction battery fault" warning, then the vehicle loses the ability to drive and completely shuts down. Each time leaving me and my family stranded in the middle of the road. These events have happened on 10/1/2023; 4/1/2024; 7/16/2024; and 12/20/2024. My car is still in the shop undiagnosed from the 12/20/2024 incident today 1/20/2025. A month. I have had to pay for battery replacements, rentals, towing, etc. now well past $10,000.

VEHICLE SPEED CONTROL

My car has failed while driving four different times. Each time I am driving on a busy road, I get a "traction battery fault" warning, then the vehicle loses the ability to drive and completely shuts down. Each time leaving me and my family stranded in the middle of the road. These events have happened on 10/1/2023; 4/1/2024; 7/16/2024; and 12/20/2024. My car is still in the shop undiagnosed from the 12/20/2024 incident today 1/20/2025. A month. I have had to pay for battery replacements, rentals, towing, etc. now well past $10,000.

ELECTRICAL SYSTEM

The contact owns a 2019 Jaguar I-Pace. The contact stated that the vehicle failed to start. The vehicle was towed to the dealer, where unknown wiring harnesses and other unknown parts were replaced; however, the failure persisted. The dealer informed the contact that they were waiting for an unknown part to repair to the vehicle. The vehicle was not repaired. Additionally, the contact received notification of NHTSA Campaign Number: 24V633000 (Electrical System); however, the part to do the recall repair was not yet available. The local dealer informed the contact that the vehicle failure was not related to the recall. The dealer advised the contact that the vehicle needed to be repaired, and then the manufacturer considered repurchasing the vehicle under the recall. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was aware of the failure and provided the contact with rental car assistance. No further assistance was provided. The failure mileage was approximately 50,000. VIN tool confirms parts not available.

ELECTRICAL SYSTEM

Our car has been identified by Jaguar as part of the recall and we completed the software update to restrict battery charging. We opened a case with Jaguar on Nov 4, 2024 and were promised weekly updates. To date we have received NO updates or communication. We spoke to a representative last week and was told a dedicated team is working the cases but they have no ability to speak with the team. Additionally, I asked to be escalated to a manager to know where our case is and when we could expect a proposal for next steps. The Rep told us a call back will take 8 business weeks and that manager would have no information about our case. We are looking for an update and what the next steps are.

ELECTRICAL SYSTEM

The contact owns a 2019 Jaguar I-Pace. The contact stated that the vehicle was taken to the dealer for routine maintenance and was informed that the main battery charge had been set to 80 percent of the maximum charge. The contact was not provided a reason for the main battery charge limitation. The contact later received notification of NHTSA Campaign Number: 24V633000 (Electrical System). The contact stated that there was no repair or remedy and that the manufacturer was supposed to buy back the vehicle. The contact stated that he was unable to activate the heater because the battery could not be fully charged. The contact stated that the 80 percent charge was needed to drive to work and then back to the residence. The manufacturer was informed of the failure and the contact’s concern about the buyback. The failure mileage was approximately 60,000.

ELECTRICAL SYSTEM

My car was parked in the parking lot and when I came outside it would not start. I had it towed to the dealer and the battery default light came on for the Jaguar I pace . The car is not consistent . I tried to start it 4 times before I had it towed.

ELECTRICAL SYSTEM

The contact owns a 2019 Jaguar I-Pace. The contact received notification of NHTSA Campaign Number: 24V633000 (Electrical System) however, the part to do the recall repair was not yet available. The contact stated while driving at an undisclosed speed, the vehicle lost automotive power as the battery warning light illuminated. The vehicle was towed to the dealer where it was diagnosed that the high-voltage battery failed and needed to be replaced. The contact was informed that the battery energy control module software, would be updated for a temporary remedy, The contact was also informed by the dealer that the remedy part for the battery failure was not available. The vehicle was not repaired. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall. The manufacturer was made aware of the failure. The approximate failure mileage was 25,000 VIN tool confirms parts not available.

FORWARD COLLISION AVOIDANCE: WARNINGS

My vehicle is part of the jaguar recall H514. I have started the buyback process with jaguar and they are being slow and now I have a car that is only charging to 80% and I am scared to drive it. when I reach out to Jaguar they tell there is a process and that this will all take time. My issues is that it was me who started the process and per your recall notice they were supposed to contact vehicle owners and begin the process. It seems like its cut and dry and there toll free customer service line is not helpful.

UNKNOWN OR OTHER

My vehicle is part of the jaguar recall H514. I have started the buyback process with jaguar and they are being slow and now I have a car that is only charging to 80% and I am scared to drive it. when I reach out to Jaguar they tell there is a process and that this will all take time. My issues is that it was me who started the process and per your recall notice they were supposed to contact vehicle owners and begin the process. It seems like its cut and dry and there toll free customer service line is not helpful.

ELECTRICAL SYSTEM

My vehicle is part of the jaguar recall H514. I have started the buyback process with jaguar and they are being slow and now I have a car that is only charging to 80% and I am scared to drive it. when I reach out to Jaguar they tell there is a process and that this will all take time. My issues is that it was me who started the process and per your recall notice they were supposed to contact vehicle owners and begin the process. It seems like its cut and dry and there toll free customer service line is not helpful.

ELECTRICAL SYSTEM

I have had issues with this car in terms of the various batteries. some of this has caused other issues with other components such as the brakes. I was driving last week on the freeway when my traction battery light came on and the brakes basically stopped working (Its was hard to press the brake pedal). The when i start it it again everything working fine. I took it to the dealer and notified jaguar only to find out a buyback program is in place so I started it. I find it interesting that Jaguar had never contacted me regarding this buyback and I only found out about it when I did my own research. Very scary to think of. So now I have my car back and it is only able to charge up to 80% of the capacity which does not work and I am also very scared to drive this vehicle around. I am now going through the jaguar buyback process but it is slow and in the meantime I have nothing to drive. They know the car is a lemon and they have agreed to buyback so why is it taking soo much time?

FORWARD COLLISION AVOIDANCE: WARNINGS

I have had issues with this car in terms of the various batteries. some of this has caused other issues with other components such as the brakes. I was driving last week on the freeway when my traction battery light came on and the brakes basically stopped working (Its was hard to press the brake pedal). The when i start it it again everything working fine. I took it to the dealer and notified jaguar only to find out a buyback program is in place so I started it. I find it interesting that Jaguar had never contacted me regarding this buyback and I only found out about it when I did my own research. Very scary to think of. So now I have my car back and it is only able to charge up to 80% of the capacity which does not work and I am also very scared to drive this vehicle around. I am now going through the jaguar buyback process but it is slow and in the meantime I have nothing to drive. They know the car is a lemon and they have agreed to buyback so why is it taking soo much time?