2021 HYUNDAI TUCSON Complaints and Recall Information

UNKNOWN OR OTHER

While driving on the freeway my sunroof suddenly imploded sending glass everywhere. No warning whatsoever it was like a bomb went off out of nowhere. Nothing hit the car and temps were not high and it just imploded This is a serious matter and extremely dangerous. The pain and ringing in my ears is awful, glass went all over this is serious issue that can cause death and injury

STRUCTURE:BODY

While driving on the freeway my sunroof suddenly imploded sending glass everywhere. No warning whatsoever it was like a bomb went off out of nowhere. Nothing hit the car and temps were not high and it just imploded This is a serious matter and extremely dangerous. The pain and ringing in my ears is awful, glass went all over this is serious issue that can cause death and injury

ENGINE

When going through Auburn, AL with speed limit of 70 mph my car engine started blinking on and off then my car dropped down only allowing me to go 60 Mph.

SEAT BELTS

On [XXX], the vehicle was involved in a complex multi-impact accident. It was struck by a vehicle on the passenger (right) side and, simultaneously, by another vehicle on the driver's (left) side. (Police Report). During this sequence of collisions, and despite the magnitude of the impact, I must express my extreme concern that the left side airbag (driver's side) did not deploy. This failure caused Mr. [XXX] , the undersigned, to suffer a neck injury as a direct consequence of the incident. Even more seriously, the right-side passenger, Ms. [XXX] , sufferedsevere internal injuries, including three small intestine perforations, according to medical reports. These injuries resulted from improper pressure or malfunction of the seatbelt for that seat. These combined failures, the non-deployment of an essential airbag in impact, and the serious internal injuries caused by the seatbelt represent unacceptable deficiencies in the vehicle's safety systems. We believe that these injuries could have been avoided or mitigated if the safety components had functioned properly, as expected in an accident situation of this magnitude. Therefore, I am at a loss to understand: 1. Why the left side airbag did not deploy during the impact. 2. Why the right passenger seatbelt caused such serious internal injuries, including the three diagnosed intestinal perforations. We also require that concrete and immediate action be taken to address and compensate for the serious injuries suffered by the vehicle's occupants, as this has caused psychological and work- related harm. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

AIR BAGS

On [XXX], the vehicle was involved in a complex multi-impact accident. It was struck by a vehicle on the passenger (right) side and, simultaneously, by another vehicle on the driver's (left) side. (Police Report). During this sequence of collisions, and despite the magnitude of the impact, I must express my extreme concern that the left side airbag (driver's side) did not deploy. This failure caused Mr. [XXX] , the undersigned, to suffer a neck injury as a direct consequence of the incident. Even more seriously, the right-side passenger, Ms. [XXX] , sufferedsevere internal injuries, including three small intestine perforations, according to medical reports. These injuries resulted from improper pressure or malfunction of the seatbelt for that seat. These combined failures, the non-deployment of an essential airbag in impact, and the serious internal injuries caused by the seatbelt represent unacceptable deficiencies in the vehicle's safety systems. We believe that these injuries could have been avoided or mitigated if the safety components had functioned properly, as expected in an accident situation of this magnitude. Therefore, I am at a loss to understand: 1. Why the left side airbag did not deploy during the impact. 2. Why the right passenger seatbelt caused such serious internal injuries, including the three diagnosed intestinal perforations. We also require that concrete and immediate action be taken to address and compensate for the serious injuries suffered by the vehicle's occupants, as this has caused psychological and work- related harm. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

ENGINE

There was a recall on this engine which I had updated the knock sensor campaign. While on the highway the engine light started flashing and the speed was reduced to 20 mph on a major highway. I had to almost cause a wreck to get off highway. The vehicle went into limp mode with no prior indication

ENGINE

The contact owns a 2021 Hyundai Tucson. The contact stated that while driving 35-45 MPH, the vehicle shut off unexpectedly. There was an abnormal rattling sound coming from the vehicle. Additionally, the contact stated that the vehicle failed to accelerate while driving. There were no warning lights illuminated. The vehicle was taken to the local dealer where it was diagnosed that the rod bearing and the engine needed to be replaced. The vehicle was repaired; however, the failure recurred. The vehicle was taken to another local dealer, Hyundai of Orange Park (7600 Blanding Blvd, Jacksonville, FL 32244); who determined that the coils needed to be replaced. The vehicle was not repaired. The vehicle was taken to an independent mechanic who replaced the coils and determined the failure was due to the engine. The vehicle was repaired, but the failure reoccurred. The manufacturer was contacted, but no additional assistance was provided. The failure mileage was approximately 124,500.

POWER TRAIN

When sitting at a stop and then accelerating to leave the stop position, the car will go and then all of a sudden it will stall out and I'm pressing the gas pedal, pressing the gas pedal quite a few times before the car even decides to move. This happens when I'm changing lanes on the highway... merging onto the highway... when I'm leaving from a stop sign or a stoplight it happens continuously. It is very dangerous and it can cause a very bad accident....this has been an issue since I had bought the car 3 years ago...it seems to be happening more frequent

FUEL/PROPULSION SYSTEM

When sitting at a stop and then accelerating to leave the stop position, the car will go and then all of a sudden it will stall out and I'm pressing the gas pedal, pressing the gas pedal quite a few times before the car even decides to move. This happens when I'm changing lanes on the highway... merging onto the highway... when I'm leaving from a stop sign or a stoplight it happens continuously. It is very dangerous and it can cause a very bad accident....this has been an issue since I had bought the car 3 years ago...it seems to be happening more frequent

UNKNOWN OR OTHER

The AC system on my vehicle stopped working with less than 55,000 miles on it. When replacing the compressor, condenser, all AC switches, and lines (the entire AC system besides the ECM), the AC is still not working. The compressor is not kicking on. I have an ECM on order, but myself, and all mechanics (including Hyundai certified mechanics) are all unsure why this would have happened on such a low mileage vehicle. I am EXTREMELY disappointed and frustrated with the experience and not having AC after spending thousands of dollars and time getting it fixed. Please advise ASAP. Attached is the original invoice stating that all that needed to be replaced was the condenser/compressor. I have more files from all of the other replacements provided if needed.

ELECTRICAL SYSTEM

The AC system on my vehicle stopped working with less than 55,000 miles on it. When replacing the compressor, condenser, all AC switches, and lines (the entire AC system besides the ECM), the AC is still not working. The compressor is not kicking on. I have an ECM on order, but myself, and all mechanics (including Hyundai certified mechanics) are all unsure why this would have happened on such a low mileage vehicle. I am EXTREMELY disappointed and frustrated with the experience and not having AC after spending thousands of dollars and time getting it fixed. Please advise ASAP. Attached is the original invoice stating that all that needed to be replaced was the condenser/compressor. I have more files from all of the other replacements provided if needed.

LANE DEPARTURE: BLIND SPOT DETECTION

Vehicle has 36,300 miles. Engine stalled twice when shifting into reverse, MID displayed "BCW On, Check System." Continued driving home, vehicle experiences power loss (rpms drop to ~500) and electrical system sputters and sparking noises can be heard in the cabin momentarily when turning left or steering left for curves at speeds over ~20mph. Checked BCW sensor location in rear bumper for obstructions - vehicle is clean.

POWER TRAIN

Vehicle has 36,300 miles. Engine stalled twice when shifting into reverse, MID displayed "BCW On, Check System." Continued driving home, vehicle experiences power loss (rpms drop to ~500) and electrical system sputters and sparking noises can be heard in the cabin momentarily when turning left or steering left for curves at speeds over ~20mph. Checked BCW sensor location in rear bumper for obstructions - vehicle is clean.

ELECTRICAL SYSTEM

Vehicle has 36,300 miles. Engine stalled twice when shifting into reverse, MID displayed "BCW On, Check System." Continued driving home, vehicle experiences power loss (rpms drop to ~500) and electrical system sputters and sparking noises can be heard in the cabin momentarily when turning left or steering left for curves at speeds over ~20mph. Checked BCW sensor location in rear bumper for obstructions - vehicle is clean.