2016 HYUNDAI SANTA FE

SERVICE BRAKES, HYDRAULIC:ANTILOCK/TRACTION CONTROL/ELECTRONIC LIMITED SLIP:CONTROL UNIT/MODULE

Hyundai Motor America (Hyundai) is recalling certain 2016-2018 Santa Fe, 2017-2018 Santa Fe Sport, 2019 Santa Fe XL, and 2014-2015 Tucson vehicles. The Anti-Lock Brake System (ABS) module could malfunction and cause an electrical short, which could result in an engine compartment fire.

Risk: An engine compartment fire while parked or driving can increase the risk of injury.

LATCHES/LOCKS/LINKAGES:HOOD:LATCH

Hyundai Motor America (Hyundai) is recalling certain 2013-2017 Santa Fe and Santa Fe Sport vehicles. In the affected vehicles, the secondary hood latch actuating cable may corrode and bind, causing the secondary hood latch to remain in the unlatched position when the hood is closed.

Risk: If the hood is not securely closed or the primary latch is inadvertently released and the secondary latch is not engaged, the hood could unexpectedly open while driving, increasing the risk of a vehicle crash.

ENGINE

My engine failed at 113,000 miles. It just sounded like a diesel truck when I started it one day. There were no warning messages at all. It did not have any power above 45 mph. I took it to a Hyundai dealer and showed him the extended warranty letter I received from Hyundai. The letter said my specific engine should qualify for an extended warranty. However, the dealer (Castle Hyundai of Downers Grove, IL) said because my engine failed due to timing chain failure and not connecting rod failure, Hyundai would not honor the extended warranty. That infuriates me! Hyundai should honor the extended warranty because their engine failed and it wasn't my fault. They know they have an engine problem but because my engine didn't fail exactly the way they projected it would fail, I'm [XXX] of using my car. It also meant I had to purchase a new car which obviously wasn't a Hyundai. I hope you can push Hyundai to provide me financial relief or at least expand the engine warranty for others. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

ENGINE

My 2016 Hyundai Santa Fe lost all power, shutting off and stopping abruptly in the middle of the road with no warning lights or “limp mode” being set off requiring my partner and I to push it into someone’s driveway with our two children in the car to get them to safety. We took the vehicle to a mechanic shop where we were told that to engine was seized and needed to be fully replaced with an initial quote starting at 8 thousand dollars for a replacement engine. I contacted my local Hyundai dealership and was told over the phone that the vehicle would be covered under Hyundai service bulletin TXX8 that was issued last year due to ongoing issues with this engine (3.3l V6 Lambda II). We paid to have the vehicle towed to this dealership only to be told that the warranty would not be honored due to a lack of maintenance records. I was able to provide Hyundai with all maintenance records from my ownership as well as records on the CarFax report. They rejected the claim again stating that due to a lack of records not from my ownership they won’t cover it. After looking at the records I had access to again in critical detail I was able to find records that Hyundai missed, but they are unwilling to reevaluate the claim without me providing what they call additional records. I have contacted Hyundai, to try and resolve the issue and have gotten no resolution. The Prior Authorization team has stated that I have “adequate records” but still insist on denying the claim. The dealer has quoted me $12,000 for the repair that the warranty should be covering due to the engine not being manufactured in full anymore due to the issues that have come from it. The dealership (and private mechanic) would have to order individual pieces of the engine to build it themselves on site. If this engine is a big enough problem that Hyundai cannot provide a full engine replacement at market value then it should not be operating on the road at all.

SERVICE BRAKES, HYDRAULIC

The contact owns a 2016 Hyundai Santa Fe. The contact stated while driving at an undisclosed speed, the contact stated that the brake pedal was inoperable. The contact stated that the vehicle vibrated while depressing the brake pedal. There was no warning light illuminated. The vehicle was restarted. The vehicle was taken to an independent mechanic, where it was diagnosed and determined that the ABS module had failed and needed to be replaced. The vehicle was not repaired. The dealer was contacted. The vehicle was not diagnosed or repaired. The manufacturer was made aware of the failure. The approximate failure mileage was 119,000.

ENGINE

Engine oil runs out quickly

ENGINE

The contact owns a 2016 Hyundai Santa Fe. The contact stated that while driving at an undisclosed speed, the vehicle lost motive power with the check engine warning light illuminated. The vehicle was towed to an independent mechanic, where it was diagnosed that the engine had failed and needed to be replaced. The vehicle was not repaired. The vehicle was towed to the dealer, where the same diagnostic information was provided. The contact was informed that the engine needed to be replaced. The vehicle was not repaired. The manufacturer was not made aware of the failure. The failure mileage was approximately 145,322. The VIN was not available.

ENGINE

This is my 2nd engine on my 2016 Santa Fe Sport. My car has 190,000 miles and had a catastrophic engine failure, it’s been at the dealership for 2 months. Hyundai said my lifetime warranty on my engine is not covered cause I had a misfire in the #4 cylinder with less than 2,000 miles on the spark plugs. Hyundai warranty department only spoke to the dealership directly and had me speak to a case manager (which did nothing, they never even talked to the warranty department only the dealership) So in December I dropped my car off, it took over 2 weeks to take pictures and send them in to Hyundai warranty department, a week later Hyundai asked the dealership to further take the engine apart and get pictures of the rocker’s. The dealership is down to 2 technicians and said they will get to it when they can (remember I’m without a car and waiting for approval for my engine so they can get me in a rental car while my engine gets replaced). Over 3 week later the dealership finally sends the pictures in of the rocker’s, I know cause I called and asked the dealership. I then asked why does the warranty department need pictures of the rockers for my engine failure (misfire in 4th cylinder) and they said to check for sludge. They also pointed out my engine isn’t bad and don’t have sludge so the warranty department should approve my engine replacement. A week later my case manager called and said that they will only approve 50% and I said NO there a lifetime warranty and I’m the original owner, so they went up to 65%. I feel betrayed by the dealership, case manager and Hyundai warranty department for NOT honoring the engine replacement knowing there’s a class action law suit due for failing rod bearings which they said wasn’t the issue. How would they know? The rod bearings are on the bottom of the motor and if they took it apart they would see THAT WAS the cause, but they say they don’t warranty misfire’s yet tens of thousands of Hyundai buyers are having same problems. Help