2019 HONDA RIDGELINE

ENGINE AND ENGINE COOLING:ENGINE:HARD PARTS INTERNAL/MECHANICAL

Honda (American Honda Motor Co.) is recalling certain 2015-2020 Acura TLX, 2016-2020 Acura MDX, 2016 and 2018-2019 Pilot, 2017 and 2019 Ridgeline, and 2018-2019 Odyssey vehicles. Due to a manufacturing error, the connecting rod bearing in the engine may wear and seize, damaging the engine.

Risk: A damaged engine may run improperly or stall while driving, increasing the risk of a fire, crash, or injury.

FUEL SYSTEM, GASOLINE:DELIVERY:FUEL PUMP

Honda (American Honda Motor Co.) is recalling certain 2013-2023 Honda Accord, Civic Coupe, Civic Sedan, Civic Hatchback, Civic Type R, CR-V, HR-V, Ridgeline, Odyssey, Acura ILX, MDX, MDX Hybrid, RDX, RLX, TLX, 2019-2022 Honda Insight, Passport, 2020 Honda CR-V Hybrid, 2018-2019 Honda Clarity PHEV, Fit, and 2015-2020 Honda Accord Hybrid, Pilot, Acura NSX vehicles. The fuel pump inside the fuel tank may fail.

Risk: Fuel pump failure can cause an engine stall while driving, increasing the risk of a crash.

BACK OVER PREVENTION: SENSING SYSTEM: CAMERA

Honda (American Honda Motor Co.) is recalling certain 2017-2019 Ridgeline vehicles. Opening and closing the tailgate may break the rearview camera wiring harness, causing the rearview camera to fail.

Risk: An inoperative rearview camera can reduce the driver's rear visibility, increasing the risk of a crash.

STRUCTURE:BODY:HOOD

Honda (American Honda Motor Co.) is recalling certain 2019 Passport, 2016-2019 Pilot, and 2017-2020 Ridgeline vehicles. The hood latch striker may become damaged and separate from the hood, which can result in the hood opening while driving.

Risk: A hood that opens while driving can obstruct the driver's view and increase the risk of a crash.

FUEL SYSTEM, GASOLINE:DELIVERY:FUEL PUMP

Honda (American Honda Motor Co.) is recalling certain 2019-2020 Acura MDX, MDX Sport Hybrid, RDX, TLX, Honda Accord, Civic Hatchback, Insight, 2019 Acura ILX, Honda Accord Hybrid, Civic Coupe, Civic Coupe Si, Civic Sedan, Civic Sedan Si, Civic Type R, Fit, HR-V, Odyssey, Passport, Pilot and Ridgeline, and 2018-2019 CR-V vehicles. The low-pressure fuel pump inside the fuel tank may fail.

Risk: Fuel pump failure can cause an engine stall while driving, increasing the risk of a crash.

EQUIPMENT

Honda (American Honda Motor Co.) is recalling all Honda Genuine Accessory Tonneau Covers, part number 08Z07-T6Z-100F, sold for installation on 2017-2020 Ridgeline trucks. If the tonneau cover is not properly secured in the open or closed position, wind resistance may cause the cover to flip and buckle. If this occurs, the hinges between the center and rear panel may deform, possibly allowing the rear panel to separate from the vehicle.

Risk: A separated panel may become a road hazard, increasing the risk of crash or injury.

ENGINE AND ENGINE COOLING:ENGINE:GASOLINE:BELTS AND ASSOCIATED PULLEYS

Honda (American Honda Motor Co.) is recalling certain 2018-2019 Acura MDX and Honda Pilot vehicles and 2019 Acura RLX, RLX Sport Hybrid, TLX and Honda Odyssey and Ridgeline vehicles. The timing belt teeth may separate from the belt.

Risk: Teeth separation from the timing belt may result in an engine stall, increasing the risk of crash.

FUEL SYSTEM, GASOLINE:DELIVERY:FUEL PUMP

Honda (American Honda Motor Co.) is recalling certain 2017-2019 Ridgeline trucks. Exposure to acids, such as from car wash soaps, can result in the fuel pump feed port cracking.

Risk: A crack in the fuel pump feed port can allow pressurized fuel to leak out, increasing the risk of a fire.

STRUCTURE:BODY:ROOF AND PILLARS

Honda (American Honda Motor Co.) is recalling certain 2019 Honda Ridgeline and Pilot vehicles. The mounting holes for the clip that secures the right center pillar trim panel may be larger than intended. In the event of a crash necessitating right side curtain air bag deployment, the clip may not hold the center pillar trim panel in position and it may potentially interfere with the curtain air bag deployment. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 214, "Side Impact Protection," and 226, "Ejection Mitigation."

Risk: In the event of a crash, if the curtain air bag does not deploy as intended, it can increase the risk of injury.

POWER TRAIN

Failed camshaft thrust bearing per Honda. This same part on other 2019 Ridgeline models was subject of Recall number 23V-751. While this failure is not covered by that recall it is very difficult to believe this part wasn't defective as well. The fix is very expensive ($4500) and I can't be the only 2019 Ridgeline owner in this situation.

ELECTRICAL SYSTEM

The contact owns a 2019 Honda Ridgeline. The contact stated that while driving 30 MPH, the vehicle briefly lost motive power before slamming into gear. The contact was unsure if any warning lights were illuminated. The vehicle was taken to the dealer to be diagnosed, and it was determined that the transmission needed to be replaced. The vehicle was repaired. The contact stated that on a separate occasion, while the vehicle was parked inside the garage, the horn and panic alarm activated independently, and the headlights started flashing. The contact disconnected the battery to stop the failure. The vehicle was taken to the dealer to be diagnosed. An unknown software update was performed on the vehicle. The contact stated that when the windows were completely closed, there was a musty odor inside the vehicle. The contact was unsure where the odor was coming from. The manufacturer was not notified of the failure. The failure mileage was approximately 42,000.

POWER TRAIN

The contact owns a 2019 Honda Ridgeline. The contact stated that while driving 30 MPH, the vehicle briefly lost motive power before slamming into gear. The contact was unsure if any warning lights were illuminated. The vehicle was taken to the dealer to be diagnosed, and it was determined that the transmission needed to be replaced. The vehicle was repaired. The contact stated that on a separate occasion, while the vehicle was parked inside the garage, the horn and panic alarm activated independently, and the headlights started flashing. The contact disconnected the battery to stop the failure. The vehicle was taken to the dealer to be diagnosed. An unknown software update was performed on the vehicle. The contact stated that when the windows were completely closed, there was a musty odor inside the vehicle. The contact was unsure where the odor was coming from. The manufacturer was not notified of the failure. The failure mileage was approximately 42,000.

STRUCTURE:BODY

I just purchased a 2019 Honda Ridgeline. When driving I noticed the hood vibrating or shaking. I checked to ensure it was closed all the way, and it was. When I did research, I found there is a safety recall for this exact issue, and the year, make and model of my truck falls into the affected years. However, when I look up my VIN, it does not comeback with the recall authorization. Please advise. The recall number is: 21V932

POWER TRAIN

The contact owns a 2019 Honda Ridgeline. The contact stated that while driving at 35 MPH, the vehicle hesitated while shifting into gear. While driving at highway speeds, the vehicle hesitated while shifting into gear. There were no warning lights illuminated. The vehicle was taken to a transmission center, and it was determined that the transmission needed to be replaced. The local dealer was not contacted. The vehicle was not diagnosed or repaired. The manufacturer was contacted, but there was no response. The failure mileage was approximately 61,500.

SERVICE BRAKES

While driving with the cruise control set at 52mph, I was coming to a known left curve with a stop sign four way intersection that follows it (I drive this route at least 50% of the time whenever leaving my home). I hit the 'Cancel' button to stop the cruise control as I came to the curve, and there was no response. I hit the brakes and again there was no response. At that point I prepared for a wreck because I knew the curve was tight, followed by that intersection's stop sign, and I was almost upon the curve. Continuing to try to apply brakes and getting no response, I could not hold the curve of the road and left the roadway to the right side. I narrowly avoided a lightpole, and then I was finally at the ditch of the crossroad already mentioned. The truck struck the ditch embankment facing me and likely launched airborn at that point, going across the first lane of the crossroad. After about the width of that lane, it appears that's when the front suspension landed, gouging the asphalt and deploying the airbag on me at that point. This seems to be when the braking system finally responded as I started to slow down some, as it bounced and jerked across the remaining lanes, leaving skid marks on that part of the road. I steered it between two signs on the far side, still barely under control but it finally slowing down into the 20s or so, where I had control and brought it to a stop. The vehicle had no known issues or ODBII scan codes prior to this incident. *After the incident*, there was an ABS system fault code present, and it also showed an ABS fault message on the vehicle information screen after the incident. I believe this could be related to the cruise control malfunction, as I know that the ABS system is often involved in modern cruise control systems to control hill descent speeds. The road section just prior to where I attempted to turn off the cruise control was on a slight hill descent, but I don't know if that was related to what happened to me.

POWER TRAIN

While driving with the cruise control set at 52mph, I was coming to a known left curve with a stop sign four way intersection that follows it (I drive this route at least 50% of the time whenever leaving my home). I hit the 'Cancel' button to stop the cruise control as I came to the curve, and there was no response. I hit the brakes and again there was no response. At that point I prepared for a wreck because I knew the curve was tight, followed by that intersection's stop sign, and I was almost upon the curve. Continuing to try to apply brakes and getting no response, I could not hold the curve of the road and left the roadway to the right side. I narrowly avoided a lightpole, and then I was finally at the ditch of the crossroad already mentioned. The truck struck the ditch embankment facing me and likely launched airborn at that point, going across the first lane of the crossroad. After about the width of that lane, it appears that's when the front suspension landed, gouging the asphalt and deploying the airbag on me at that point. This seems to be when the braking system finally responded as I started to slow down some, as it bounced and jerked across the remaining lanes, leaving skid marks on that part of the road. I steered it between two signs on the far side, still barely under control but it finally slowing down into the 20s or so, where I had control and brought it to a stop. The vehicle had no known issues or ODBII scan codes prior to this incident. *After the incident*, there was an ABS system fault code present, and it also showed an ABS fault message on the vehicle information screen after the incident. I believe this could be related to the cruise control malfunction, as I know that the ABS system is often involved in modern cruise control systems to control hill descent speeds. The road section just prior to where I attempted to turn off the cruise control was on a slight hill descent, but I don't know if that was related to what happened to me.

VEHICLE SPEED CONTROL

While driving with the cruise control set at 52mph, I was coming to a known left curve with a stop sign four way intersection that follows it (I drive this route at least 50% of the time whenever leaving my home). I hit the 'Cancel' button to stop the cruise control as I came to the curve, and there was no response. I hit the brakes and again there was no response. At that point I prepared for a wreck because I knew the curve was tight, followed by that intersection's stop sign, and I was almost upon the curve. Continuing to try to apply brakes and getting no response, I could not hold the curve of the road and left the roadway to the right side. I narrowly avoided a lightpole, and then I was finally at the ditch of the crossroad already mentioned. The truck struck the ditch embankment facing me and likely launched airborn at that point, going across the first lane of the crossroad. After about the width of that lane, it appears that's when the front suspension landed, gouging the asphalt and deploying the airbag on me at that point. This seems to be when the braking system finally responded as I started to slow down some, as it bounced and jerked across the remaining lanes, leaving skid marks on that part of the road. I steered it between two signs on the far side, still barely under control but it finally slowing down into the 20s or so, where I had control and brought it to a stop. The vehicle had no known issues or ODBII scan codes prior to this incident. *After the incident*, there was an ABS system fault code present, and it also showed an ABS fault message on the vehicle information screen after the incident. I believe this could be related to the cruise control malfunction, as I know that the ABS system is often involved in modern cruise control systems to control hill descent speeds. The road section just prior to where I attempted to turn off the cruise control was on a slight hill descent, but I don't know if that was related to what happened to me.

FUEL SYSTEM, GASOLINE

The contact owns a 2019 Honda Ridgeline. The contact received notification of NHTSA Campaign Number: 23V858000 (FUEL SYSTEM, GASOLINE); however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.

SERVICE BRAKES

A few weeks after I purchased a new 2019 Ridgeline I’ve noticed that brake pedal did not feel right. First what I noticed sometimes when I go to start the car the brake pedal is very hard, I have not experienced that with any other car. Then I noticed that when I’m on the light standing with the car running brake pedal sinks all the way to the bottom. Then I have to press the brake a few times for it to go back to normal hight. I took the car to a Honda Service on 6600 N Western in n Chicago back in 2019/2020 and they tested the car I’m not sure if they were able to reproduce same issues but they told me that the brake works fine. I got the car back, after I noticed when pressing brake there is a clicking sound coming from the brake pedal area not all the times sometimes, also noticed that sometimes it takes more pressure to apply to the brake in order for car to stop. At that time I looked online and I wasn’t able to find anybody reporting same issues. Now when I go online on Honda forums I see more people complaining about same or similar issues. I still own the car with only 38000 miles on it and still have same brake issues with it.

ENGINE

My 2019 Honda Ridgeline vehicle has less than 70,000 miles and we have always gotten our oil changed at the recommended times. The last time was about 2,000 miles ago at the Honda dealership. We also regularly check the oil. While driving down the interstate near where we live, the car engine suddenly stopped working and smoke came from the engine. Thankfully, we were in right lane and were able to coast it to the shoulder. We had the car towed to the nearest Honda dealership. For some reason which the Honda dealership won't disclose nor would corporate Honda, the piston in the engine blew two holes in the number 5 cylinder. This damage is consistent with the possible damage that a recent recall addressed. In that recall the piston bearings needed to be replaced. Although some 2019 Honda Ridgelines were included in that recall, our VIN number was not. There was also a recent investigation by the NHTSA into similar instances involving similar damages and vehicles not being included in the baring recall. Although we were not hurt, if the highway had been more crowded or the car not in the right lane, we could have been seriously hurt. Furthermore, the engine will cost $17,548 to replace. After requesting assistance from the Honda through their goodwill program, we were denied. The car has not yet been repaired. We would like to request further investigation into this and similar instances. Thank you.

POWER TRAIN

Transmission hesitates during acceleration. Truck was purchase new and the problem began within 10k miles. Dealer suggested changing transmission oil every 30k miles but the problem would happen soon after every change. Transmission failed on highway with 99k miles. Dealer charged 10k to replace transmission with admitting they are seeing this issue on other 6 speed transmission.

FUEL/PROPULSION SYSTEM

Transmission jerks when shifting thru gears, car shudders and rpms jump when both upshifting and downshifting. Have had the transmission serviced several times by Honda dealer, fluids changed and updated with no change in performance.

UNKNOWN OR OTHER

The back up camera has goes to a black screen. The wires in the harness at the tailgate appear pinched/damaged. I am not able to see animals or children in the camera.

ELECTRICAL SYSTEM

2019 Honda Ridgeline alarm started going off at random times. This is a safety concern because it causes drain on battery and could affect vehicles ability to operate . The part is the keyless entry unit located behind glove box. I had to go out to check the car in the middle of the night several times. This part has been reported and listed here under bulletin SB-21-055. Honda offered extended warranty and fixed some vehicles as reported by some Ridgeline owners. This random alarm was reported by 86 Ridgeline owners according to Ridgeline owners club. The repair cost me $957 including a $287 charge for labor- according to the NHSTA bulletin SB 21-055 labor should be .03 to .08 hours to repair - beware of over charge for labor. Courtesy Honda of Palm Harbor Fl. Offered $100 off when informed of the keyless entry unit history. I escalated to American Honda who offered nothing, not even goodwill discount. This is the keyless entry unit for bind Ridgeline and Pilots. There is a documented issue with this part (SB 21-055) it’s a safety concern considering the draw on battery power not to mention where you are when the alarm starts blaring. This part has a known history of being faulty, has been documented with NHSTA (SB 21-055) Ridgeline Owners Club has 86 different entries for that part alone and could effect lighting and driver assist functions considering the draw on battery power. The alarm goes off without warning or indication and happens randomly.

STEERING

On 5/10/25, while driving 5 warning icons came flashing on after another. 1) emissions system problem 2)VSA systems 3) Hill assist problem 4)TSA 5)Power steering system problem . This 2019 Honda Ridgeline with 49272 miles ended stalling 3 xs in the middle of traffic!! Frank Brown Honda was called and not very helpful! I’m waiting to hear on expensive warranty what can be done. I don’t have towing so stranded at my house with the car. This was scary and upsetting!! Please help if you can

ELECTRICAL SYSTEM

On 5/10/25, while driving 5 warning icons came flashing on after another. 1) emissions system problem 2)VSA systems 3) Hill assist problem 4)TSA 5)Power steering system problem . This 2019 Honda Ridgeline with 49272 miles ended stalling 3 xs in the middle of traffic!! Frank Brown Honda was called and not very helpful! I’m waiting to hear on expensive warranty what can be done. I don’t have towing so stranded at my house with the car. This was scary and upsetting!! Please help if you can

ENGINE

The contact owns a 2019 Honda Ridgeline. The contact stated that there was a rattling sound coming from the front end of the vehicle near the fuel injectors. There were no warning lights. The dealer was contacted, and an appointment was scheduled. The vehicle was not yet diagnosed or repaired. The manufacturer was made aware of the failure. The failure mileage was 104,000.

ENGINE

My check engine light started blinking, and the engine began to idle roughly. Took into dealership, and there was a connecting rod bearing failure on cylinder 1. Seems related to recall 23V-751.

ENGINE AND ENGINE COOLING

The contact owns a 2019 Honda Ridgeline. The contact stated that while driving at various speeds, there was a popping sound coming from the engine compartment while attempting to accelerate. Additionally, there was a burning odor inside the cabin of the vehicle. The vehicle was taken to the local dealer who diagnosed the vehicle rod bearings failure. The contact was informed that the engine needed to be replaced. The manufacturer was notified of the failure, but no assistance was provided. The contact was informed that the VIN was not included in NHTSA Campaign Number: 23V751000 (ENGINE AND ENGINE COOLING). The contact stated that the vehicle had experienced the failure listed in the recall. The failure mileage was approximately 60,000.

POWER TRAIN

While driving in traffic, the transmission made a clunk and the vehicle would not continue to accelerate, instead the rpms kept rising, (zero change in speed) the vehicle never shifted up or down again after this. Had to keep the car driving at around 35 mph till I got to a safe location to park the car.

FUEL SYSTEM, GASOLINE

I am writing to advise you of Recall Notices I have received but have been unable to get addressed on my 2019 Honda Ridgeline. Over the last year I have received 3 Recall Notices and have not been unable to get them taken care of. Shown below are the actions I have taken relative to the Recall Notices. Perhaps you can assist me in this endeavor. February, 2024- Received Recall Notice (Copy Attached) March 5, 2024: Contacted Dealership (Don Moore Honda, Owensboro, Ky.) Was advised to call back the first week of April to see if the parts had come in to do the necessary mechanical work. May 13, 2024: Contacted Dealership- parts had not arrived yet. Advised to call back in the fall of the year. Parts may have arrived by that time. Late May, 2024- Received 2nd Recall Notice from Honda Automotive December, 2024- Received 3rd Recall Notice from Honda Automotive January 14, 2025- Contacted Dealership- was told parts still not on hand. Woman I spoke with said she would order the parts and advise when parts arrived. Today is March 12, over a year since I received my first Recall Notice. I have received two similar Recall Notices since then. And still no activity to address the possible problem. If the Recall is not necessary, then would someone please let me know, so I can disregard the Recall Notices. If the Recall Notice is important, then please advise what I can do to get the issue resolved.

FUEL/PROPULSION SYSTEM

Considering purchasing but, after checking VIN, there was no report of Camera harness or fuel pump recall being completed.

UNKNOWN OR OTHER

Considering purchasing but, after checking VIN, there was no report of Camera harness or fuel pump recall being completed.

ELECTRICAL SYSTEM

Considering purchasing but, after checking VIN, there was no report of Camera harness or fuel pump recall being completed.

UNKNOWN OR OTHER

already had to replace camera and shop billed me approximately 1000 and although have extended warranty it is not covered. Also, have had the transmission serviced by them and it still jumps and dealership said is standard for the truck to perform lot that when it cold. This has just recently started happening but say nothing they can do.

POWER TRAIN

already had to replace camera and shop billed me approximately 1000 and although have extended warranty it is not covered. Also, have had the transmission serviced by them and it still jumps and dealership said is standard for the truck to perform lot that when it cold. This has just recently started happening but say nothing they can do.

ELECTRICAL SYSTEM

A failure with the "keyless entry/TPMS control unit" caused my alarm to go off randomly. Alarm would go off at random times, draining the battery & leaving the truck unable to be started. Also, while going off, the truck could not be used/controlled/started. Honda replaced the defective part, at my cost, without a manufacturer discount. This happened randomly from when the vehicle was about 2-3 years old, then reappeared at around 4-5 years. Honda knows about this problem and issues a TSB for it, TSB 21-055.

FUEL/PROPULSION SYSTEM

Emissions System Problem Alert message and Check Engine Light came on Jan 27th 2024. Vehicle Mileage at this point was 59,960. I took my 2019 2WD Ridgeline Sport in for service early Feb. 2024 to have the problem investigated. It was deemed as bad Fuel Injectors. Parts were not in stock and were ordered. The Check Engine Light and the Alert went away the very next day. Then there was a recall issued for the fuel pump around mid February 2024. Parts were not available so it was ordered. Fast forward to March (No Check Engine Light or Alerts) I did some research on fuel pump issues and found that it could cause the Check Engine light to come on and the Emissions System alert. March 22nd I took it in for the fuel pump replacement, upon arrival they stated that the fuel injectors were in and they would replace those as well. I declined them being replaced based upon my fuel pump research. Fuel pump replaced only. Between March 22nd 2024 and Oct 2 2024 (No Check Engine Lights or Emissions System Alerts) Oct 3rd both the Alert and Check Engine light came on and then went off the very next day. January 7 2025 the alert and check engine light returned and stayed on for about 10 days and then went off. Service scheduled for January 24th 2025. Fuel Injector were changed for $1148.00 as of now no further issues Vehicle Mileage 70,405. The complaint is that this is a known fuel injector problem and I don't believe that Honda did a very good job of containing the fuel injectors that were not manufactured to proper specifications as noted in the Warranty Extension for fuel injectors dated 2/11/2021 which only states certain 2017-2019 Honda Ridgelines, my guess by certain VIN #s In my opinion Honda should cover the the cost of replacing my fuel injectors. There are loads of customers out there, if you do the research, that have had the same issue as me. For reference I have attached the Warranty Extension notice.

POWER TRAIN

I have had to replace the transmission fluid at least 5 times. The vehicle shifts extremely hard and feels like your being rear ended, That is my indicator to change fluid. Also will not shift and continues to run at 4500+ rpms on the highway. The clutch converter my self destruct and I feel that it is a poor design and I should not have to pay for this over and over and hope it does not have a catastrophic failure at some point. I know they Honda has replaced some clutch converters but mine is not one of the six speeds chosen.

FUEL/PROPULSION SYSTEM

I had to replace a bank of injectors and I only had about 75000 miles on vehicle. this is a defect they should not fail so early. They are TSB and recalls on my model just not my VIN

FUEL/PROPULSION SYSTEM

Bought this 2019 Honda Ridgeline on 1/2/25. Honda corrected the recall for fuel pump and after that, my car is burning fuel like crazy. Now they said that I need to replace my fuel pump and they said my VIN is not included on the recall for fuel injectors. Honda know that they should recall all their 2019 Honda Ridgeline model and not just a specific VIN. They need to recall this faulty fuel injectors with the new one and honor the 10 years and 150,000 miles fuel injectors warranty on all the 2019 Honda Ridgeline model and not just a specific VIN numbers. This is safety issue and should be addressed by Honda.

UNKNOWN OR OTHER

The trailer hitch receiver broke off the trailer hitch frame, which caused out travel trailer to become completely disconnected from the truck. The hitch was standard equipment on the truck when we bought the truck new, and the hitch is rated as "Class III", which means it should be able to tow a trailer weighing up to 8,000 pounds, with a tongue weight up to 800 pounds. Our trailer has a dry weight of 3,500 pounds, and a hitch weight of 535 pounds. We've owned the truck since it was new, and the truck has never pulled a heavier trailer. By a stroke of incredibly good luck, the trailer broke free from the truck when we were going 5 mph in a level parking lot. We were 1450 miles into a trip, and many of those miles were at highway speed. If the trailer receiver had broken at highway speed, the trailer would have been completely free of the truck at highway speed.

FUEL SYSTEM, GASOLINE

The contact owns a 2019 Honda Ridgeline. The contact received notification of NHTSA Campaign Number: 23V858000 (Fuel System, Gasoline); however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was made aware of the issue and confirmed that parts were not yet available. The manufacturer was not made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.

UNKNOWN OR OTHER

Open Recall for Fuel Pump. Have tried multiple times to schedule repair with Honda Dealer to be told they cannot get parts from Honda and to call them. This problem has been going on for a year.

FUEL SYSTEM, GASOLINE

The contact owns a 2019 Honda Ridgeline. The contact received notification of NHTSA Campaign Number: 23V858000 (FUEL SYSTEM, GASOLINE); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.

FUEL/PROPULSION SYSTEM

Recall is from Feb. 2024. Repeated calls starting in Feb. 2024 to Vans Honda in Green Bay, WI. Called 4 or 5 times and talked to a Service Rep. They are responded that they did not have the part needed to fix the issue and did not know when the part would be available. The ALL said that I would be contacted as soon as the part was available to set up an appointment to have the defective part replaced. On 1/6/2025 I again contacted Vans Honda. The rep said they did not have the part but that he would put in an order TODAY to order the part for me. I asked why after calling five time the part was not on order already. He did not know. My vehicle now has another issue. The display is showing "Emissions System Problem". I believe this new issue has to do with the fuel not being delivered to the engine properly due to the defective part in the fuel pump. I believe Honda needs to fix all the engine problems this recall has given to my vehicle.