2013 HONDA CBR600RR

UNKNOWN OR OTHER

Dear Honda Motor Co., Inc. Customer Service, ‚ÄãI am writing to file a formal complaint regarding the service I received at Lilliston Honda in Vineland, New Jersey, concerning a recall repair on my motorcycle. ‚ÄãI dropped off my 2013 Honda CBR600RR at the dealership on August 19, 2025, for a recall related to the fuel pump. The motorcycle has experienced frequent and dangerous engine shutdowns while riding, and difficulty starting afterward. I also mentioned to the service staff that the fuel pump priming sound is often absent when this occurs. An engine code has also been triggered. These issues strongly suggest a faulty fuel pump. ‚ÄãOn August 29, 2025, a week after I dropped off the bike, I finally received a call from the dealership. I was informed that the fuel pump on my specific motorcycle is not covered under the recall based on its batch number. The technician then told me my bike had a "running issue" and that any diagnostic work and subsequent repairs would be an out-of-pocket expense, even if it was determined to be a fuel pump problem. This information is frustrating and feels like a deceptive practice, especially given that the symptoms I described are a textbook match for the recall issue. ‚ÄãI authorized a diagnostic to be performed up to a maximum of $200. I find this cost excessive, especially since a simple scan would likely reveal the engine code and confirm the issue. I am concerned that I am being misled and overcharged for a problem that is a known safety hazard and should be covered by the manufacturer. ‚ÄãThe lack of urgency and transparency in handling this recall is alarming, as the recurring engine shutdowns on major highways have put my safety at serious risk. I urge you to review my case and address this matter promptly. ‚ÄãSincerely, [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

FUEL/PROPULSION SYSTEM

Dear Honda Motor Co., Inc. Customer Service, ‚ÄãI am writing to file a formal complaint regarding the service I received at Lilliston Honda in Vineland, New Jersey, concerning a recall repair on my motorcycle. ‚ÄãI dropped off my 2013 Honda CBR600RR at the dealership on August 19, 2025, for a recall related to the fuel pump. The motorcycle has experienced frequent and dangerous engine shutdowns while riding, and difficulty starting afterward. I also mentioned to the service staff that the fuel pump priming sound is often absent when this occurs. An engine code has also been triggered. These issues strongly suggest a faulty fuel pump. ‚ÄãOn August 29, 2025, a week after I dropped off the bike, I finally received a call from the dealership. I was informed that the fuel pump on my specific motorcycle is not covered under the recall based on its batch number. The technician then told me my bike had a "running issue" and that any diagnostic work and subsequent repairs would be an out-of-pocket expense, even if it was determined to be a fuel pump problem. This information is frustrating and feels like a deceptive practice, especially given that the symptoms I described are a textbook match for the recall issue. ‚ÄãI authorized a diagnostic to be performed up to a maximum of $200. I find this cost excessive, especially since a simple scan would likely reveal the engine code and confirm the issue. I am concerned that I am being misled and overcharged for a problem that is a known safety hazard and should be covered by the manufacturer. ‚ÄãThe lack of urgency and transparency in handling this recall is alarming, as the recurring engine shutdowns on major highways have put my safety at serious risk. I urge you to review my case and address this matter promptly. ‚ÄãSincerely, [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)