2024 HARLEY-DAVIDSON FLHTCUTG

UNKNOWN OR OTHER

Hello I bought a Tri Glide U from Harley Davidson July of 2024. I found out the hard way that if you are in traffic that come to dead stand still and you are in the wrong gear when you go to take off it will kill the motor. Ok now here is the problem with the trike when you pull in the clutch it will not start and the gears on display disappear so now I don't know what gear I'm in. Harley needs to fix this in the programming so now my trike is dead wont start unless I find neutral now the motor is dead I cant shift gears unless I rock the trike back and forth in the middle of [XXX] . I did call Harley customer service they did nothing. I have rode bikes for years I have never encountered anything like this I almost got myself ran over due to this problem I'm a scared to ride my trike I don't feel confident about riding it at all. I did go to the dealership and complained about it and the guy in the service dept said this is a Harley issue in the programing and now this is a safety issue that needs to be addressed asap. The man at the shop told that I'm not the only one complaining about this. I feel really helpless. Thanks. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)