2025 GEM E2 Complaints and Recall Information

The 2025 GEM E2 has 0 complaints and 27 recalls filed with NHTSA. Owners most frequently report issues related to the suspension, particularly around the ball joints and wheel components. No complaints have been formally submitted at this time.

The recalls primarily affect the suspension and wheel systems. They involve improperly tightened fasteners that may lead to ball joint separation with a risk of steering control loss. Below is a summary of the recall details.

• Suspension front upper ball joint. Recall 25V380000 affects 5,353 vehicles. The retaining fasteners between the ball joint and hub strut may be improperly tightened, risking ball joint separation. This can cause loss of steering control and increase crash risk. Dealers will inspect and tighten fasteners or replace ball joints free of charge. Owner notification expected June 24, 2025. This recall supersedes 24V971000.
• Suspension front lower ball joint. Recall 25V380000 also covers the lower ball joints on 5,353 vehicles with the same defect and risk. The remedy and timeline match the upper ball joint recall.
• Wheel lugs, nuts, bolts, and studs. Included in recall 25V380000 for 5,353 vehicles due to loose fasteners affecting ball joint security, increasing steering control loss risk. Dealers will perform the same inspection and repairs at no charge. Owner notification is June 24, 2025.
• Suspension front upper ball joint. Recall 24V971000 involved 243 vehicles. Fasteners may be loose between the ball joint and hub strut, causing possible separation and steering loss. Dealers tightened screws free of charge. This recall is superseded by 25V380000.
• Suspension front lower ball joint. Recall 24V971000 also covered the lower ball joints on 243 vehicles with the same issue. The fix and advisory match the upper ball joint recall and have been superseded.
• Wheel lugs, nuts, bolts, and studs. Recall 24V971000 relates to 243 vehicles with potentially loose mounting screws, risking ball joint separation. Dealers repaired this with no charge. The recall is superseded by 25V380000.

Owners managing repeated repairs or unresolved recall issues related to steering or suspension components may have rights under their state lemon law. Consulting an attorney or consumer protection agency can provide guidance on potential remedies.