2021 FORD MUSTANG MACH E

ELECTRICAL SYSTEM:PROPULSION SYSTEM:TRACTION BATTERY:MANAGEMENT SYSTEM/ENERGY CONTROL MODULE (BMS/BECM):SOFTWARE

Ford Motor Company (Ford) is recalling certain 2021-2022 Mustang Mach-E vehicles previously repaired incorrectly under recall number 22V-412. The high voltage battery main contactors may overheat.

Risk: An overheated high voltage battery contactor may cause the vehicle to lose drive power, increasing the risk of a crash.

SERVICE BRAKES, HYDRAULIC:ANTILOCK/TRACTION CONTROL/ELECTRONIC LIMITED SLIP:CONTROL UNIT/MODULE

Ford Motor Company (Ford) is recalling certain 2021 Mach-E vehicles that were repaired incorrectly under recall 24V777. An Over-The-Air (OTA) update to the Anti-lock Braking System (ABS) may result in a loss of power brake assist, ABS, Electronic Stability Control, Traction Control, and driver assistance features.

Risk: A loss of power brake assist can increase the distance required to stop the vehicle. Additionally, a disabled antilock brake system and/or stability control system can result in a loss of vehicle control. Either of these scenarios can increase the risk of a crash.

LATCHES/LOCKS/LINKAGES:DOORS:LATCH

Ford Motor Company (Ford) is recalling certain 2021-2025 Mustang Mach E vehicles. In the event of a low battery charge, the electronic door latches may remain locked once the driver or front passenger exits and shuts the door, possibly trapping someone who is unable to use the inside door release handles, such as a child in the back seat.

Risk: The inability to enter or exit the vehicle in an emergency increases the risk of injury.

BACK OVER PREVENTION:SOFTWARE

Ford Motor Company (Ford) is recalling certain 2021-2024 Bronco, F-150, 2021-2024 Edge, 2022-2025 Escape, F-250, F-350, F-450, F-550, F-600, 2022-2024 Expedition, 2022-2025 Transit, 2021-2023 Mach-E, 2024 Ranger, Mustang, 2021-2023 Lincoln Nautilus, 2022-2024 Navigator, and 2023-2024 Corsair vehicles. A software error may cause the rearview camera image to delay, freeze, or not display when the vehicle is in reverse.

Risk: A frozen or missing rearview camera image can reduce the driver's view behind the vehicle, increasing the risk of a crash.

SERVICE BRAKES, HYDRAULIC:ANTILOCK/TRACTION CONTROL/ELECTRONIC LIMITED SLIP:CONTROL UNIT/MODULE

Ford Motor Company (Ford) is recalling certain 2021 Mach-E vehicles. An Over-The-Air (OTA) update to the Anti-lock Braking System (ABS) may result in a loss of power brake assist, ABS, Electronic Stability Control, Traction Control, and driver assistance features.

Risk: A loss of power brake assist can extend the distance required to stop the vehicle. Additionally, a disabled antilock brake system and/or stability control system can result in a loss of vehicle control. Either of these scenarios can increase the risk of a crash.

ELECTRICAL SYSTEM:PROPULSION SYSTEM:TRACTION BATTERY:MANAGEMENT SYSTEM/ENERGY CONTROL MODULE (BMS/BECM)

Ford Motor Company (Ford) is recalling certain 2021-2022 Mustang Mach-E vehicles equipped with an extended range battery. The high voltage battery main contactors may overheat.

Risk: An overheated high voltage battery contactor can result in a loss of drive power, increasing the risk of a crash.

VISIBILITY:WINDSHIELD:CRITICAL FASTENERS

Ford Motor Company (Ford) is recalling certain 2021 Mustang Mach-E vehicles. The windshield may not have been properly bonded to the vehicle, which could allow it to detach. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 212, "Windshield Mounting."

Risk: A windshield that separates from a vehicle during a crash can increase the risk of injury.

VISIBILITY:FIXED PANARAMIC ROOF/SKY LIGHT ASSEMBLY

Ford Motor Company (Ford) is recalling certain 2021 Mustang Mach-E vehicles. The vehicle's panoramic roof glass panel may not have been properly bonded to the vehicle, which could allow it to detach.

Risk: A roof panel that separates from a vehicle can become a road hazard, increasing the risk of a crash or injury.

SEAT BELTS:REAR/OTHER:ANCHORAGE

Ford Motor Company (Ford) is recalling certain 2021-2022 Mustang Mach-E and 2022 Maverick vehicles. The rear seat belt buckles may not be properly attached to the rear floor assembly. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard numbers 208, "Occupant Crash Protection," and 210, "Seat Belt Assembly Anchorages."

Risk: Improperly attached seat belts may not adequately restrain an occupant in a crash, increasing the risk of injury.

BACK OVER PREVENTION

The contact owns a 2021 Ford Mustang March E. The contact stated that while reversing, the back over prevention camera image was frozen, and the driver was unable to view the images behind the vehicle. The vehicle was taken to the local dealer who determined that the back over prevention camera was faulty; however, the VIN was not included in NHTSA Campaign Number: 25V315000 (BACK OVER PREVENTION). The vehicle was not repaired. The contact stated that the vehicle had experienced the failure listed in the recall. The failure mileage was 7,500.

SERVICE BRAKES

Ford had a recall on the brakes. The brakes were services 3 times in relational to this issue. Now again the front end shutters when braking especially at highway speed. The dealer says the pads need to be replaced and the rotors resurfaced .This is the 4th time in 42,000 miles. they will not warranty this on going issue. If the pads need to be replaced 4 time in 42,000 mile on a vehicle with regenerative braking there is a obvious issue. I feel this is an on going issue that was never corrected .

LATCHES/LOCKS/LINKAGES

The contact owns a 2021 Mustang Mach-E. The contact attempted to start the vehicle; however, the vehicle failed to start. The contact stated that there was no power to the vehicle. The following day, the contact attempted to enter the vehicle and was locked out. The contact was unable to open any of the doors. The contact was able to raise the hood and the trunk. The contact was unable to jumpstart the vehicle, but heard a clicking sound when the jumper cables were connected. The contact observed a spark from the negative terminal. The contact removed the 12-Volt battery and brought it to a local dealer to be tested. The contact was informed that the battery was in good working condition. The contact had the vehicle towed to a local dealer however, the vehicle was not diagnosed or repaired. The contact was aware of NHTSA Campaign Number: 25V404000 (Electrical System, Latches/Locks/Linkages) but was informed by the dealer that the part for the repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was informed of the failure. The failure mileage was approximately 65,000.

ELECTRICAL SYSTEM

The contact owns a 2021 Mustang Mach-E. The contact attempted to start the vehicle; however, the vehicle failed to start. The contact stated that there was no power to the vehicle. The following day, the contact attempted to enter the vehicle and was locked out. The contact was unable to open any of the doors. The contact was able to raise the hood and the trunk. The contact was unable to jumpstart the vehicle, but heard a clicking sound when the jumper cables were connected. The contact observed a spark from the negative terminal. The contact removed the 12-Volt battery and brought it to a local dealer to be tested. The contact was informed that the battery was in good working condition. The contact had the vehicle towed to a local dealer however, the vehicle was not diagnosed or repaired. The contact was aware of NHTSA Campaign Number: 25V404000 (Electrical System, Latches/Locks/Linkages) but was informed by the dealer that the part for the repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was informed of the failure. The failure mileage was approximately 65,000.

FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL

I was driving on the highway when the car gave me an error saying that the front camera is faulty and the collision warning system was giving an error. This stopped my cruise control and lane departure settings. I had just got my car back from Ford for this issue where they replaced a $7000 computer part and said it was fixed. This issue has been happening since I purchased the car in Dec 2024.

LANE DEPARTURE: WARNING

I was driving on the highway when the car gave me an error saying that the front camera is faulty and the collision warning system was giving an error. This stopped my cruise control and lane departure settings. I had just got my car back from Ford for this issue where they replaced a $7000 computer part and said it was fixed. This issue has been happening since I purchased the car in Dec 2024.

FORWARD COLLISION AVOIDANCE: WARNINGS

I was driving on the highway when the car gave me an error saying that the front camera is faulty and the collision warning system was giving an error. This stopped my cruise control and lane departure settings. I had just got my car back from Ford for this issue where they replaced a $7000 computer part and said it was fixed. This issue has been happening since I purchased the car in Dec 2024.

LATCHES/LOCKS/LINKAGES

The contact owns a 2021 Ford Mustang Mach E. The contact received notification of NHTSA Campaign Number: 25V404000 (Electrical System, Latches/Locks/Linkages); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact stated that his wife parked and turned off the vehicle; however, while attempting to exit the vehicle, his wife was locked inside the vehicle. The contact quickly searched for how to unlock the vehicle. The contact pushed the exterior door lock twice, and his wife was able to unlock and exit the vehicle. The contact called Ford Assistance Service, and the vehicle was jump-started and the vehicle was driven to the dealer. The dealer diagnosed the vehicle with battery failure. The contact was informed that the battery needed to be replaced. The battery was replaced. The dealer confirmed that the software update for the recall repair was not yet available. The manufacturer was not made aware of the issue. The failure mileage was approximately 50,000.

ELECTRICAL SYSTEM

The contact owns a 2021 Ford Mustang Mach E. The contact received notification of NHTSA Campaign Number: 25V404000 (Electrical System, Latches/Locks/Linkages); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact stated that his wife parked and turned off the vehicle; however, while attempting to exit the vehicle, his wife was locked inside the vehicle. The contact quickly searched for how to unlock the vehicle. The contact pushed the exterior door lock twice, and his wife was able to unlock and exit the vehicle. The contact called Ford Assistance Service, and the vehicle was jump-started and the vehicle was driven to the dealer. The dealer diagnosed the vehicle with battery failure. The contact was informed that the battery needed to be replaced. The battery was replaced. The dealer confirmed that the software update for the recall repair was not yet available. The manufacturer was not made aware of the issue. The failure mileage was approximately 50,000.

ELECTRICAL SYSTEM:12V/24V/48V BATTERY

The contact owns a 2021 Ford Mustang Mach E. The contact stated that a message was received from the Ford App to check the 12-Volt battery. The local dealer was contacted and informed the contact that a service appointment was needed to have the battery checked. Later, while parking the vehicle, the vehicle lost power and the vehicle shut off, and the instrument panel went black. During the failure, the doors remained locked and could not be unlocked from inside or outside the vehicle. The vehicle was later towed to the local dealer who determined that the 12-Volt battery had failed and needed to be replaced. The battery was replaced and the vehicle was repaired. The manufacturer was notified of the failure. The failure mileage was unknown.

FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING

Front Camera Fault Service not available. Pre-Collision Assist Not Available. These faults have been showing up for over a year. I have taken my car to the dealer about 10 times, to no avail. Every time you hit a bump it happens. As I write this my car is in the shop again. The internet is rife with people complaining about this problem.

FORWARD COLLISION AVOIDANCE: WARNINGS

Front Camera Fault Service not available. Pre-Collision Assist Not Available. These faults have been showing up for over a year. I have taken my car to the dealer about 10 times, to no avail. Every time you hit a bump it happens. As I write this my car is in the shop again. The internet is rife with people complaining about this problem.

FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL

Front Camera Fault Service not available. Pre-Collision Assist Not Available. These faults have been showing up for over a year. I have taken my car to the dealer about 10 times, to no avail. Every time you hit a bump it happens. As I write this my car is in the shop again. The internet is rife with people complaining about this problem.

ELECTRICAL SYSTEM

The contact owns a 2021 Ford Mustang Mach-E. The contact stated that the safety system occasionally became inoperable. The contact stated that the cable wires were damaged and caused the dropping of the camera after traveling over a bump in the roadway, and the safety features were not available. The camera dropped five to six times per hour. The blue cruise became inoperable, and the driver assistance was inoperable. The vehicle began to pull to the side of the road. There was no audible chime detected. There was an unknown warning light illuminated. The local dealer was not contacted. The vehicle was not diagnosed or repaired. The manufacturer was contacted but declined to repair the vehicle under warranty. The failure mileage was approximately 34,000.

LANE DEPARTURE: ASSIST

Anti collision, cruise control, automatic braking system, and lane assist will abruptly stop working when used. Has caused multiple almost accidents when vehicle was slowing down. Vehicle has been inducted for repairs twice for this issue and same symptoms are occurring in less than 6 months

FORWARD COLLISION AVOIDANCE: WARNINGS

Anti collision, cruise control, automatic braking system, and lane assist will abruptly stop working when used. Has caused multiple almost accidents when vehicle was slowing down. Vehicle has been inducted for repairs twice for this issue and same symptoms are occurring in less than 6 months

FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL

Anti collision, cruise control, automatic braking system, and lane assist will abruptly stop working when used. Has caused multiple almost accidents when vehicle was slowing down. Vehicle has been inducted for repairs twice for this issue and same symptoms are occurring in less than 6 months

SERVICE BRAKES

The contact owns a 2021 Ford Mustang Mach-E. The contact stated that while driving at an undisclosed speed and the brake pedal was depressed, the vehicle did not slow down as intended, and crashed into another vehicle. The contact sustained neck, head, and arm injuries. Medical attention was needed. A police report was filed. The vehicle was towed to a body shop. The manufacturer was not notified of the failure. The failure mileage was approximately 46,140.

FORWARD COLLISION AVOIDANCE: WARNINGS

A KNOWN faulty camera problem for 100s of Ford EVs. Starts off as very intermediate warnings until it stops working all together. This problem doesn't allow you to use cruise control and a host of other standard safety features. This should be a recall, I can't imagine someone getting hurt or worse because ford isn't getting ahead of this thing.

FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING

A KNOWN faulty camera problem for 100s of Ford EVs. Starts off as very intermediate warnings until it stops working all together. This problem doesn't allow you to use cruise control and a host of other standard safety features. This should be a recall, I can't imagine someone getting hurt or worse because ford isn't getting ahead of this thing.

VEHICLE SPEED CONTROL

A KNOWN faulty camera problem for 100s of Ford EVs. Starts off as very intermediate warnings until it stops working all together. This problem doesn't allow you to use cruise control and a host of other standard safety features. This should be a recall, I can't imagine someone getting hurt or worse because ford isn't getting ahead of this thing.

FORWARD COLLISION AVOIDANCE: WARNINGS

Car gave me a warning to bring car to dealer, who told me I need to replace the High Voltage Battery Junction Box. This part was recalled on other models, but not my specific model, despite the cars using the same part. Dealer said it will cost $3,593 to replace and Ford customer service says there is no recall for it. Also, I intermittenly have gotten a warning that the front camera will not work for forward collision warning or cruise control. It often happens after a bump in the road, but also happens at other random times.

ELECTRICAL SYSTEM

Car gave me a warning to bring car to dealer, who told me I need to replace the High Voltage Battery Junction Box. This part was recalled on other models, but not my specific model, despite the cars using the same part. Dealer said it will cost $3,593 to replace and Ford customer service says there is no recall for it. Also, I intermittenly have gotten a warning that the front camera will not work for forward collision warning or cruise control. It often happens after a bump in the road, but also happens at other random times.

FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL

Front camera fault. Pre collision systems don’t work without it. Large online community with the same issues but ford refuses to acknowledge it’s an issue. They won’t help even if errors start happening before warranty is over. And once warranty is over they charge large amounts to fix. There is a TSB out for the issue and it seems like a pinched coaxial cable. Our safety is at stake and the number of occurrences can’t not be random. [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6) INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

LANE DEPARTURE: ASSIST

Front camera fault. Pre collision systems don’t work without it. Large online community with the same issues but ford refuses to acknowledge it’s an issue. They won’t help even if errors start happening before warranty is over. And once warranty is over they charge large amounts to fix. There is a TSB out for the issue and it seems like a pinched coaxial cable. Our safety is at stake and the number of occurrences can’t not be random. [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6) INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

FORWARD COLLISION AVOIDANCE: WARNINGS

Front camera fault. Pre collision systems don’t work without it. Large online community with the same issues but ford refuses to acknowledge it’s an issue. They won’t help even if errors start happening before warranty is over. And once warranty is over they charge large amounts to fix. There is a TSB out for the issue and it seems like a pinched coaxial cable. Our safety is at stake and the number of occurrences can’t not be random. [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6) INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

FORWARD COLLISION AVOIDANCE: WARNINGS

The front camera system stopped working, so I lost access to Pre-Collision Assist—(e.g., Collision Warning, Automatic Emergency Braking) as well as all other driver assistance feature. This would occur suddenly while I was driving (sometimes at highway speeds) where I'd have to swerve during a turn while using hands-free driving. Every time I start the car now, I have a permanent error message telling me the safety systems aren’t available. I’ve tried restarting the vehicle and checking for any obvious problems, but nothing has worked. The dealer told me it’s a hardware problem with the camera or its wiring, but fixing it would cost more than I can afford ($4K+). Since Pre-Collision Assist is a key safety feature, not having it working puts me—and possibly other drivers—at greater risk of an accident. This seems to be a common issue with Mustang Mach-Es, and I’m worried about the safety impact. I hope NHTSA can look into this and see if a recall or some other action is needed.

FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING

The front camera system stopped working, so I lost access to Pre-Collision Assist—(e.g., Collision Warning, Automatic Emergency Braking) as well as all other driver assistance feature. This would occur suddenly while I was driving (sometimes at highway speeds) where I'd have to swerve during a turn while using hands-free driving. Every time I start the car now, I have a permanent error message telling me the safety systems aren’t available. I’ve tried restarting the vehicle and checking for any obvious problems, but nothing has worked. The dealer told me it’s a hardware problem with the camera or its wiring, but fixing it would cost more than I can afford ($4K+). Since Pre-Collision Assist is a key safety feature, not having it working puts me—and possibly other drivers—at greater risk of an accident. This seems to be a common issue with Mustang Mach-Es, and I’m worried about the safety impact. I hope NHTSA can look into this and see if a recall or some other action is needed.

FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL

The front camera system stopped working, so I lost access to Pre-Collision Assist—(e.g., Collision Warning, Automatic Emergency Braking) as well as all other driver assistance feature. This would occur suddenly while I was driving (sometimes at highway speeds) where I'd have to swerve during a turn while using hands-free driving. Every time I start the car now, I have a permanent error message telling me the safety systems aren’t available. I’ve tried restarting the vehicle and checking for any obvious problems, but nothing has worked. The dealer told me it’s a hardware problem with the camera or its wiring, but fixing it would cost more than I can afford ($4K+). Since Pre-Collision Assist is a key safety feature, not having it working puts me—and possibly other drivers—at greater risk of an accident. This seems to be a common issue with Mustang Mach-Es, and I’m worried about the safety impact. I hope NHTSA can look into this and see if a recall or some other action is needed.

VEHICLE SPEED CONTROL

Was driving and suddenly all errors started popping up Hill start assist warning 1 pedal driving unavailable Pre collision assist not available Antilock brake fault, etc Lost braking power, steering got stiff, accelerated suddenly.

POWER TRAIN

Was driving and suddenly all errors started popping up Hill start assist warning 1 pedal driving unavailable Pre collision assist not available Antilock brake fault, etc Lost braking power, steering got stiff, accelerated suddenly.

SERVICE BRAKES

Was driving and suddenly all errors started popping up Hill start assist warning 1 pedal driving unavailable Pre collision assist not available Antilock brake fault, etc Lost braking power, steering got stiff, accelerated suddenly.

LANE DEPARTURE: WARNING

I am the owner of a 2021 Ford Mustang Mach-E and have experienced repeated failures of the front-facing camera system, which directly impacts critical safety features such as automatic emergency braking, lane-keeping assist, and adaptive cruise control. When the camera fails, these safety systems become unavailable or behave unpredictably, putting my safety and that of others at risk. The issue began around 40,000 miles. It is typically preceded by dashboard warnings such as “Front Camera Fault” or “Driver Assistance Features Unavailable.” I paid out of pocket for a repair at an authorized Ford dealership, but only four months later, the exact same issue happened again. Now, Ford is requiring me to pay for the repair again, despite this being a repeated safety-related failure of the same component. The dealership confirmed the problem both times, and the front camera module is still available for inspection if needed. Ford has refused to cover the cost under warranty or acknowledge any broader defect. I am also aware that other Mustang Mach-E owners have reported similar failures online. Given the recurring nature of the issue and the impact on critical driver assistance systems, I believe this is a serious safety concern that warrants a formal recall and investigation by NHTSA.

FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING

I am the owner of a 2021 Ford Mustang Mach-E and have experienced repeated failures of the front-facing camera system, which directly impacts critical safety features such as automatic emergency braking, lane-keeping assist, and adaptive cruise control. When the camera fails, these safety systems become unavailable or behave unpredictably, putting my safety and that of others at risk. The issue began around 40,000 miles. It is typically preceded by dashboard warnings such as “Front Camera Fault” or “Driver Assistance Features Unavailable.” I paid out of pocket for a repair at an authorized Ford dealership, but only four months later, the exact same issue happened again. Now, Ford is requiring me to pay for the repair again, despite this being a repeated safety-related failure of the same component. The dealership confirmed the problem both times, and the front camera module is still available for inspection if needed. Ford has refused to cover the cost under warranty or acknowledge any broader defect. I am also aware that other Mustang Mach-E owners have reported similar failures online. Given the recurring nature of the issue and the impact on critical driver assistance systems, I believe this is a serious safety concern that warrants a formal recall and investigation by NHTSA.

FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL

I am the owner of a 2021 Ford Mustang Mach-E and have experienced repeated failures of the front-facing camera system, which directly impacts critical safety features such as automatic emergency braking, lane-keeping assist, and adaptive cruise control. When the camera fails, these safety systems become unavailable or behave unpredictably, putting my safety and that of others at risk. The issue began around 40,000 miles. It is typically preceded by dashboard warnings such as “Front Camera Fault” or “Driver Assistance Features Unavailable.” I paid out of pocket for a repair at an authorized Ford dealership, but only four months later, the exact same issue happened again. Now, Ford is requiring me to pay for the repair again, despite this being a repeated safety-related failure of the same component. The dealership confirmed the problem both times, and the front camera module is still available for inspection if needed. Ford has refused to cover the cost under warranty or acknowledge any broader defect. I am also aware that other Mustang Mach-E owners have reported similar failures online. Given the recurring nature of the issue and the impact on critical driver assistance systems, I believe this is a serious safety concern that warrants a formal recall and investigation by NHTSA.

FORWARD COLLISION AVOIDANCE: SENSING SYSTEM: CAMERA

The contact owns a 2021 Ford Mustang Mach-E. The contact stated that while operating the vehicle, the message "Collision Avoidance Camera Fault" was displayed, indicating a camera malfunction. The contact stated that the message was also present on the Mobile App. The contact also stated that the failure was a recurring failure and the camera had been replaced four times, and the vehicle was serviced several times for the failure. The manufacturer and local dealer were made aware of the failure, but no assistance was offered. The failure mileage was 31,014.

SERVICE BRAKES

Lack of power assist braking and power steering. Anti-lock braking, Electronic Stability Control, and Traction Control System, as well as Hill Start Assist and Pre-Collision Assist are disabled. The instrument cluster displays several warning lamps and text messages at vehicle startup. The dealer is recommending a replacement of the brake booster. This issue matches a recall with the same make, model, and year car, but my VIN is not associated with any unrepaired recalls.

VISIBILITY/WIPER

Requested dealer to perform recall "Inadequate Front Windshield Bonding/FMVSS 212" Dealer reported "our vendor did not actually perform any work on the windshield, he confirmed work was done elsewhere with a reseal so there was nothing we actually did" There is no documentation supporting the reseal work was done on this vehicle.

VISIBILITY/WIPER

Per your instructions I'm filling this complaint due to Ford refusing to perform recall 21S42/21V712 Issued on 09-14-2021. I have opened multiple complaints with Ford Corp regarding their dealerships refusal to perform this safety recall in which the roof of my vehicle can fly off during operation. For weeks now I've been trying to get Ford to provide me with a dealership that would perform the recall as I have been refused by 5 local dealerships. Ford tells me "we can't force the dealership to do anything" and have refused to find a dealership that will do this recall and contact me. I have been attempting to get this recall done on and off for 3 years now.

STEERING

The car steering oscillated right and left similar to a 2022 recall description.

ELECTRICAL SYSTEM

My 12-volt battery died and due to my car being an Electric Vehicle there was no way for me to get inside my car without jumper cables. The safety concern was that it happened without noticed when i stepped out the car to get my [XXX] out of the back seat. Completely locking me out the car and no way to get inside. The car doesn’t have a conventional door handle and cannot open without electricity. I had to have emergency services come and break into the car. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

LANE DEPARTURE: WARNING

Some of the driver assistance warning systems may not be operable due to multiple and frequent warning messages. Messages are: Front Camera Fault Service Required; Pre-Collision Assist Not Available; Lane Keeping System Fault Service Required. Ford is unable to correct these making it potentially unsafe. Additionally, they are not covering the attempt to fix this under the extended warranty. There are hundreds (if not thousands) of owners of the same model and year of my car, and subsequent years as well, having this issue with no resolution. There needs to be a recall.

FORWARD COLLISION AVOIDANCE: WARNINGS

Some of the driver assistance warning systems may not be operable due to multiple and frequent warning messages. Messages are: Front Camera Fault Service Required; Pre-Collision Assist Not Available; Lane Keeping System Fault Service Required. Ford is unable to correct these making it potentially unsafe. Additionally, they are not covering the attempt to fix this under the extended warranty. There are hundreds (if not thousands) of owners of the same model and year of my car, and subsequent years as well, having this issue with no resolution. There needs to be a recall.

ELECTRICAL SYSTEM

Some of the driver assistance warning systems may not be operable due to multiple and frequent warning messages. Messages are: Front Camera Fault Service Required; Pre-Collision Assist Not Available; Lane Keeping System Fault Service Required. Ford is unable to correct these making it potentially unsafe. Additionally, they are not covering the attempt to fix this under the extended warranty. There are hundreds (if not thousands) of owners of the same model and year of my car, and subsequent years as well, having this issue with no resolution. There needs to be a recall.

ELECTRICAL SYSTEM

The contact owns a 2021 Ford Mustang Mach-E. The contact stated while the vehicle was parked, the vehicle stalled. The contact stated that several unknown warning lights were intermittently illuminated. The vehicle was taken to a dealer where it was diagnosed and determined that the battery needed to be replaced. The vehicle was repaired; however, the failure persisted. The vehicle was towed to another dealer to be diagnosed. The contact researched and became aware of an unknown recall; however, the VIN was not included. The vehicle was not diagnosed or repaired. The manufacturer was notified of the failure. The failure mileage was approximately 73,255.

ELECTRICAL SYSTEM

Melted High Volt Junction Box after DC Fast Charging. Car became compromised while 3 hours from home. Limiting speed and ability to recharge. This vehicle had the High Voltage Junction Box melt back in the summer of 2022. The original was replaced under Warranty. The replacement part they installed is also faulty. I do not DC Fast charge very often. Maybe 12 times in the lifespan of this car. The original recall for this issue was a Software upgrade in the summer of 2022. There appears to have been a recall for hardware in fall of 2023 but for some reason this car was not part of that recall. The part that Ford installed in July of 2022 has since been redesigned several times, but I was left with the old version and that Melted down. Please recall the faulty HVJB part installed in these cars that were impacted when the originals melted. This costs $3,000 to have them repair and is not covered by warranty any longer.

BACK OVER PREVENTION: WARNINGS

There is a repeated front camera fault that prevents the "Pre-Collision Assist" from working, which could lead to a car accident and possible injury/fatality. It has been to the dealership many times over more than 2 years, and the issue still has not been resolved. The Ford dealer had been able to confirm and reproduce the issue. There is no consistency for when the alert appears on the car that the "Pre-Collision Assist" is not working, but it happens often.

FORWARD COLLISION AVOIDANCE: WARNINGS

There is a repeated front camera fault that prevents the "Pre-Collision Assist" from working, which could lead to a car accident and possible injury/fatality. It has been to the dealership many times over more than 2 years, and the issue still has not been resolved. The Ford dealer had been able to confirm and reproduce the issue. There is no consistency for when the alert appears on the car that the "Pre-Collision Assist" is not working, but it happens often.

FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL

There is a repeated front camera fault that prevents the "Pre-Collision Assist" from working, which could lead to a car accident and possible injury/fatality. It has been to the dealership many times over more than 2 years, and the issue still has not been resolved. The Ford dealer had been able to confirm and reproduce the issue. There is no consistency for when the alert appears on the car that the "Pre-Collision Assist" is not working, but it happens often.

SUSPENSION

The contact owns a 2021 Ford Mustang Mach-E. The contact stated that on several occasions while driving at various speeds, the vehicle was extremely bouncy. Additionally, the contact stated that while making left or right turns, the vehicle lost traction and skipped. The contact stated that the steering control was lost momentarily when the vehicle skipped. The vehicle was taken to a tire shop where the tires were replaced with wider-sized tires, but the failure persisted. The manufacturer was not notified of the failure. The failure mileage was approximately 38,000.

ELECTRICAL SYSTEM

The car was parked and will not move. The car turns on, an alert displays that to stop the car and pull over and the car is in park and will not allow you to move the dial out of park. Had to have the car towed to dealership. The 12v battery was replaced, this did not help, the car still will not allow you to put it in drive.

SERVICE BRAKES

While driving, the service parking brake system alert displayed. The parking brake when I entered a parking lot no longer functioned and displayed an error on the dash. The vehicle had to be repaired before the parking brake became functional again.

POWER TRAIN

I have had the HVBJB replaced twice. I have had 2 high voltage warnings and power train malfunction. It in the shop again for the same problem. Supposedly getting fixed for the same problem.

FORWARD COLLISION AVOIDANCE: WARNINGS

Ever since we bought the car in mid-2023, we have been getting "Front camera fault" and "Pre-Collision Assist not available" error messages, at first intermittent and now constant. The errors pop up every time we turn on the car, and sometimes while driving as well, which is distracting and annoying. In addition, the cruise control doesn't work at all, and these front camera and pre-collision assist functions (which are safety features of the car) do not work. We brought the vehicle to two dealers for this same problem well within the warranty period and neither was able to fix it. We have tried to get these errors fixed on multiple occasions with no luck so far. Hansel Ford of Petaluma has our car and is now telling us it will cost $2806.21 to replace the IPMA module to fix the problem, and that it is not covered under warranty. Ford has a TSB addressing the issue: TSB 23-2155. I have spoken with Ford Customer Care on multiple occasions asking for assistance and they have failed to provide any help. This issue is widely reported on Mach-E forums as a known and frequent safety issue.

FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING

Ever since we bought the car in mid-2023, we have been getting "Front camera fault" and "Pre-Collision Assist not available" error messages, at first intermittent and now constant. The errors pop up every time we turn on the car, and sometimes while driving as well, which is distracting and annoying. In addition, the cruise control doesn't work at all, and these front camera and pre-collision assist functions (which are safety features of the car) do not work. We brought the vehicle to two dealers for this same problem well within the warranty period and neither was able to fix it. We have tried to get these errors fixed on multiple occasions with no luck so far. Hansel Ford of Petaluma has our car and is now telling us it will cost $2806.21 to replace the IPMA module to fix the problem, and that it is not covered under warranty. Ford has a TSB addressing the issue: TSB 23-2155. I have spoken with Ford Customer Care on multiple occasions asking for assistance and they have failed to provide any help. This issue is widely reported on Mach-E forums as a known and frequent safety issue.

FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL

Ever since we bought the car in mid-2023, we have been getting "Front camera fault" and "Pre-Collision Assist not available" error messages, at first intermittent and now constant. The errors pop up every time we turn on the car, and sometimes while driving as well, which is distracting and annoying. In addition, the cruise control doesn't work at all, and these front camera and pre-collision assist functions (which are safety features of the car) do not work. We brought the vehicle to two dealers for this same problem well within the warranty period and neither was able to fix it. We have tried to get these errors fixed on multiple occasions with no luck so far. Hansel Ford of Petaluma has our car and is now telling us it will cost $2806.21 to replace the IPMA module to fix the problem, and that it is not covered under warranty. Ford has a TSB addressing the issue: TSB 23-2155. I have spoken with Ford Customer Care on multiple occasions asking for assistance and they have failed to provide any help. This issue is widely reported on Mach-E forums as a known and frequent safety issue.

POWER TRAIN

The electrical system failed. Issue was it disengaged the 12 volt system as well. Vehicle seized and stopped in the middle of a high usage road with no ability to put into neutral. After speaking with Ford, they concede that there must be 12 volt battery power in order to put car in neutral. After 2 hours of blocking traffic The tow truck arrived ( was a rainy day) and within a minute hooked up a 12 volt battery and drove the vehicle off the road way. This is not acceptable and needs to be addressed. My claim number with Ford is: case [XXX]. Thank you. Feel free to contact me in any further information is needed. [XXX] [XXX] [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

ELECTRICAL SYSTEM

The electrical system failed. Issue was it disengaged the 12 volt system as well. Vehicle seized and stopped in the middle of a high usage road with no ability to put into neutral. After speaking with Ford, they concede that there must be 12 volt battery power in order to put car in neutral. After 2 hours of blocking traffic The tow truck arrived ( was a rainy day) and within a minute hooked up a 12 volt battery and drove the vehicle off the road way. This is not acceptable and needs to be addressed. My claim number with Ford is: case [XXX]. Thank you. Feel free to contact me in any further information is needed. [XXX] [XXX] [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

ELECTRICAL SYSTEM

The contact owns a 2021 Ford Mustang Mach-E. The contact stated that while driving at approximately 20 MPH, the infotainment screen flipped forward and opened. The vehicle was taken to a dealer where it was diagnosed and determined the infotainment system screen needed to be replaced due to the clips malfunctioning. The vehicle was not repaired. The manufacturer was notified of the failure. The failure mileage was 60,600.

ELECTRICAL SYSTEM

My vehicle is not a part of the Recall #23S56, however, my High Voltage Battery Junction Box has gone back and in need of replacement. The warranty light appeared on 2/2/25 after acceleration. I was able to make an appointment with my local Ford Dealership for today 2/4/25 and was informed of the issue.

ELECTRICAL SYSTEM

My cameras will not work and the screen will be black. Anytime I reverse or come too close to an object the cameras will show, but since there is a problem with the camera wire the image is just a black screen. This is a serious safety issue that Ford has yet to address and I have notified them about it, with an image and video of the problem.

ELECTRICAL SYSTEM:BODY CONTROL MODULE/BCM

The contact owns a 2021 Ford Mustang Mach-E. The contact stated that upon starting the vehicle, the "Stop Safely Now” message was displayed. There was a RED warning light illuminated. While the vehicle was being charged, the Ford app showed a charge fault error. The vehicle was undriveable. While using a diagnostic tool, it showed there was a failure with the BCM and DTC: P0AA2 and P0D10 were retrieved. The contact stated that the failure was related to NHTSA Campaign Number: 22V412000 (Electrical System); however, the VIN was not included. The local dealer was not contacted. The vehicle was not diagnosed or repaired. The manufacturer was contacted, opened a case, and referred the contact to the NHTSA Hotline. The failure mileage was 19,000.

ENGINE

The contact owns a 2021 Ford Mustang Mach-E. The contact stated that upon starting the vehicle, the "Stop Safely Now” message was displayed. There was a RED warning light illuminated. While the vehicle was being charged, the Ford app showed a charge fault error. The vehicle was undriveable. While using a diagnostic tool, it showed there was a failure with the BCM and DTC: P0AA2 and P0D10 were retrieved. The contact stated that the failure was related to NHTSA Campaign Number: 22V412000 (Electrical System); however, the VIN was not included. The local dealer was not contacted. The vehicle was not diagnosed or repaired. The manufacturer was contacted, opened a case, and referred the contact to the NHTSA Hotline. The failure mileage was 19,000.

FORWARD COLLISION AVOIDANCE: WARNINGS

The forward collision detection system failed first. Then the car suddenly would not move and gave a pull over immediately warning on the dash and also flashed a battery light. It was 15 degrees outside and my wife and son were stuck in the cold. Not a safe environment. This is inexcusable for a car to be driving fine on minute and to be completely inoperative the next.

UNKNOWN OR OTHER

The forward collision detection system failed first. Then the car suddenly would not move and gave a pull over immediately warning on the dash and also flashed a battery light. It was 15 degrees outside and my wife and son were stuck in the cold. Not a safe environment. This is inexcusable for a car to be driving fine on minute and to be completely inoperative the next.

ELECTRICAL SYSTEM

The forward collision detection system failed first. Then the car suddenly would not move and gave a pull over immediately warning on the dash and also flashed a battery light. It was 15 degrees outside and my wife and son were stuck in the cold. Not a safe environment. This is inexcusable for a car to be driving fine on minute and to be completely inoperative the next.

LANE DEPARTURE: WARNING

Backing up from a parking spot it failed to give warning of pedestrians crossing. It also fails warning for lane departures or Collision Alert warnings. All settings are on the console settings for drivers assist. Warning are given too late for pedestrians and Auto crossing while backing up. Forward collision warning does not work at all.

FORWARD COLLISION AVOIDANCE: WARNINGS

Backing up from a parking spot it failed to give warning of pedestrians crossing. It also fails warning for lane departures or Collision Alert warnings. All settings are on the console settings for drivers assist. Warning are given too late for pedestrians and Auto crossing while backing up. Forward collision warning does not work at all.

LANE DEPARTURE: BLIND SPOT DETECTION

Backing up from a parking spot it failed to give warning of pedestrians crossing. It also fails warning for lane departures or Collision Alert warnings. All settings are on the console settings for drivers assist. Warning are given too late for pedestrians and Auto crossing while backing up. Forward collision warning does not work at all.

LANE DEPARTURE: ASSIST

Front camera fault. Pre collision systems don’t work without it. Large online community with the same issues but ford refuses to acknowledge it’s an issue. They won’t help even if errors start happening before warranty is over. And once warranty is over they charge large amounts to fix. There is a TSB out for the issue and it seems like a pinched coaxial cable. Our safety is at stake and the number of occurrences can’t not be random.

FORWARD COLLISION AVOIDANCE: WARNINGS

Front camera fault. Pre collision systems don’t work without it. Large online community with the same issues but ford refuses to acknowledge it’s an issue. They won’t help even if errors start happening before warranty is over. And once warranty is over they charge large amounts to fix. There is a TSB out for the issue and it seems like a pinched coaxial cable. Our safety is at stake and the number of occurrences can’t not be random.

FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING

Front camera fault. Pre collision systems don’t work without it. Large online community with the same issues but ford refuses to acknowledge it’s an issue. They won’t help even if errors start happening before warranty is over. And once warranty is over they charge large amounts to fix. There is a TSB out for the issue and it seems like a pinched coaxial cable. Our safety is at stake and the number of occurrences can’t not be random.

UNKNOWN OR OTHER

The car had an issue with the 12V battery which caused it to be completely disabled and unresponsive to the key fob and phone as a key. My wife had gotten out of the car without knowing this had happened and went to the rear door to let out our infant son, but the door would not open. We called emergency services and roadside assistance. AAA arrived first and tried to open the lock but were unsuccessful. I had to smash the window to open the door and rescue my son. Emergency services arrived after I had already done this. The only reason I know it was an issue with the 12V battery is because the Ford dealership told me after I had the car towed there for inspection. The only way to open the car in this situation is to use a portable jumper to jump two wires hidden in the bumper which open the Frunk. Then you need to jump the actual battery that is located in the frunk. It does not have a mechanical release for the doors. This supposed fix is highly dangerous as it requires one to have a readily available jumper and the 12V battery needs to be completely drained in this scenario. In my case, this didn’t work even when the Ford technician arrived. The only possible way to get in was to break through a laminated glass window which was incredibly difficult to break even with the correct tool to do it.

ELECTRICAL SYSTEM

The car had an issue with the 12V battery which caused it to be completely disabled and unresponsive to the key fob and phone as a key. My wife had gotten out of the car without knowing this had happened and went to the rear door to let out our infant son, but the door would not open. We called emergency services and roadside assistance. AAA arrived first and tried to open the lock but were unsuccessful. I had to smash the window to open the door and rescue my son. Emergency services arrived after I had already done this. The only reason I know it was an issue with the 12V battery is because the Ford dealership told me after I had the car towed there for inspection. The only way to open the car in this situation is to use a portable jumper to jump two wires hidden in the bumper which open the Frunk. Then you need to jump the actual battery that is located in the frunk. It does not have a mechanical release for the doors. This supposed fix is highly dangerous as it requires one to have a readily available jumper and the 12V battery needs to be completely drained in this scenario. In my case, this didn’t work even when the Ford technician arrived. The only possible way to get in was to break through a laminated glass window which was incredibly difficult to break even with the correct tool to do it.

FORWARD COLLISION AVOIDANCE: WARNINGS

Front Camera Fault & Pre-Collision Assist Not Available. Vehicle displays these warnings every time a speed bump is driven over. These warnings take over the screen leading to distracted driving.

FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING

Front Camera Fault & Pre-Collision Assist Not Available. Vehicle displays these warnings every time a speed bump is driven over. These warnings take over the screen leading to distracted driving.