2018 FORD FUSION

SERVICE BRAKES, HYDRAULIC:FOUNDATION COMPONENTS:HOSES, LINES/PIPING, AND FITTINGS

Ford Motor Company (Ford) is recalling certain 2013-2018 Fusion and Lincoln MKZ vehicles. The front brake hoses may rupture and leak brake fluid.

Risk: A brake fluid leak will increase brake pedal travel and extend the distance needed to stop the vehicle, increasing the risk of a crash.

ENGINE

Coolant is leaking into the cylinders and causing overheating and no start.

SERVICE BRAKES, HYDRAULIC

The contact owns a 2018 Ford Fusion. The contact stated that the vehicle was idling roughly with the check engine warning light illuminated. The vehicle was taken to the dealer, who suggested that the spark plugs be replaced and a tune-up be performed based on the mileage. The dealer performed the spark plug replacement and tune-up, and the check engine warning light was no longer illuminated; however, the vehicle was still idling roughly. The vehicle was returned to the dealer, who diagnosed the vehicle with coolant intrusion into the engine. The contact was informed that the engine had failed and needed to be replaced. The dealer diagnosed the vehicle and determined that the rear brakes and rear brake rotors needed to be replaced due to a brake fluid leak. The vehicle was not repaired. The contact was informed of NHTSA Campaign Number: 23V162000 (Service Brakes, Hydraulic); however, the VIN was not included. The vehicle was not repaired. The manufacturer was informed of the failure and opened a case. The manufacturer informed the contact that the VIN was not under recall or special programs for the repair. The failure mileage was approximately 73,000.

ENGINE AND ENGINE COOLING

The contact owns a 2018 Ford Fusion. The contact stated that the vehicle was idling roughly with the check engine warning light illuminated. The vehicle was taken to the dealer, who suggested that the spark plugs be replaced and a tune-up be performed based on the mileage. The dealer performed the spark plug replacement and tune-up, and the check engine warning light was no longer illuminated; however, the vehicle was still idling roughly. The vehicle was returned to the dealer, who diagnosed the vehicle with coolant intrusion into the engine. The contact was informed that the engine had failed and needed to be replaced. The dealer diagnosed the vehicle and determined that the rear brakes and rear brake rotors needed to be replaced due to a brake fluid leak. The vehicle was not repaired. The contact was informed of NHTSA Campaign Number: 23V162000 (Service Brakes, Hydraulic); however, the VIN was not included. The vehicle was not repaired. The manufacturer was informed of the failure and opened a case. The manufacturer informed the contact that the VIN was not under recall or special programs for the repair. The failure mileage was approximately 73,000.

ENGINE

I would like to respectfully request that my 2018 Ford Fusion, with the 1.5L EcoBoost engine, be considered for inclusion in the customer satisfaction programs related to the engine issues I'm experiencing. Despite my vehicle not being initially listed, the problems I've encountered, including the diagnostic trouble code P0302 and the coolant leak into cylinder #2, suggest that it may be suffering from a similar defect or design flaw that the program aims to address. Given the safety risks associated with the current condition of my vehicle, I believe it would be fair and reasonable to include it in the program and provide the necessary repairs or replacements to ensure the vehicle is safe to operate. I would appreciate your assistance in facilitating this process and exploring options for resolving this issue in a manner consistent with the treatment of similar vehicles.

FUEL/PROPULSION SYSTEM

I would like to respectfully request that my 2018 Ford Fusion, with the 1.5L EcoBoost engine, be considered for inclusion in the customer satisfaction programs related to the engine issues I'm experiencing. Despite my vehicle not being initially listed, the problems I've encountered, including the diagnostic trouble code P0302 and the coolant leak into cylinder #2, suggest that it may be suffering from a similar defect or design flaw that the program aims to address. Given the safety risks associated with the current condition of my vehicle, I believe it would be fair and reasonable to include it in the program and provide the necessary repairs or replacements to ensure the vehicle is safe to operate. I would appreciate your assistance in facilitating this process and exploring options for resolving this issue in a manner consistent with the treatment of similar vehicles.

ENGINE AND ENGINE COOLING

The contact owns a 2018 Ford Fusion. The contact stated that after the engine was replaced, there was an abnormally loud banging sound coming from the engine compartment. The vehicle was taken back to the local dealer, who diagnosed the vehicle with a cracked engine flex plate. The vehicle was not yet repaired. The manufacturer was notified of the failure, but no assistance was offered. The failure mileage was 59,851.

POWER TRAIN

At approximately 67,180 miles, a Ford dealership performed a multi-point inspection on my 2018 Ford Fusion SE with the 1.5L EcoBoost engine due to a check engine light on. The Ford dealership diagnosed the vehicle with a coolant intrusion into cylinder 2. The Ford dealership recommended the replacement of the short block and gasket kit, with an estimated repair cost of $7,465. This type of issue diagnosed for my vehicle is a known failure issue for 1.5L Ford EcoBoost engines documented in Customer Satisfaction Program 21N12, which covers coolant intrusion and engine damage in this engine type. Despite the Ford dealership diagnosis of my vehicle matching what is described in Customer Satisfaction Program 21N12, I was informed that my vehicle is not eligible. The Coolant intrusion into cylinder 2 is an issue that poses a safety risk due to engine misfires, stalling, overheating, and possible sudden loss of engine power while driving. In my case, my vehicle has become unreliable and unsafe for regular driving. A Ford dealership inspected the vehicle, confirmed and documented the issue, and the repair quote, diagnostic report and diagnostic payment receipt are available upon request. Ford has declined assistance despite the vehicle’s low mileage and clear alignment with known engine defects. I mailed a formal appeal letter to Ford Motor Company and I am filing a complaint with my state attorney general. This widespread issue affects customer safety, and vehicle safety standards and deserves further investigation, as many other Ford owners of vehicles with 1.5L EcoBoost engines have reported similar failures.

FUEL/PROPULSION SYSTEM

At approximately 67,180 miles, a Ford dealership performed a multi-point inspection on my 2018 Ford Fusion SE with the 1.5L EcoBoost engine due to a check engine light on. The Ford dealership diagnosed the vehicle with a coolant intrusion into cylinder 2. The Ford dealership recommended the replacement of the short block and gasket kit, with an estimated repair cost of $7,465. This type of issue diagnosed for my vehicle is a known failure issue for 1.5L Ford EcoBoost engines documented in Customer Satisfaction Program 21N12, which covers coolant intrusion and engine damage in this engine type. Despite the Ford dealership diagnosis of my vehicle matching what is described in Customer Satisfaction Program 21N12, I was informed that my vehicle is not eligible. The Coolant intrusion into cylinder 2 is an issue that poses a safety risk due to engine misfires, stalling, overheating, and possible sudden loss of engine power while driving. In my case, my vehicle has become unreliable and unsafe for regular driving. A Ford dealership inspected the vehicle, confirmed and documented the issue, and the repair quote, diagnostic report and diagnostic payment receipt are available upon request. Ford has declined assistance despite the vehicle’s low mileage and clear alignment with known engine defects. I mailed a formal appeal letter to Ford Motor Company and I am filing a complaint with my state attorney general. This widespread issue affects customer safety, and vehicle safety standards and deserves further investigation, as many other Ford owners of vehicles with 1.5L EcoBoost engines have reported similar failures.

ENGINE

At approximately 67,180 miles, a Ford dealership performed a multi-point inspection on my 2018 Ford Fusion SE with the 1.5L EcoBoost engine due to a check engine light on. The Ford dealership diagnosed the vehicle with a coolant intrusion into cylinder 2. The Ford dealership recommended the replacement of the short block and gasket kit, with an estimated repair cost of $7,465. This type of issue diagnosed for my vehicle is a known failure issue for 1.5L Ford EcoBoost engines documented in Customer Satisfaction Program 21N12, which covers coolant intrusion and engine damage in this engine type. Despite the Ford dealership diagnosis of my vehicle matching what is described in Customer Satisfaction Program 21N12, I was informed that my vehicle is not eligible. The Coolant intrusion into cylinder 2 is an issue that poses a safety risk due to engine misfires, stalling, overheating, and possible sudden loss of engine power while driving. In my case, my vehicle has become unreliable and unsafe for regular driving. A Ford dealership inspected the vehicle, confirmed and documented the issue, and the repair quote, diagnostic report and diagnostic payment receipt are available upon request. Ford has declined assistance despite the vehicle’s low mileage and clear alignment with known engine defects. I mailed a formal appeal letter to Ford Motor Company and I am filing a complaint with my state attorney general. This widespread issue affects customer safety, and vehicle safety standards and deserves further investigation, as many other Ford owners of vehicles with 1.5L EcoBoost engines have reported similar failures.

POWER TRAIN

Coolant intrusive. New motor needed

ENGINE

The contact owns a 2018 Ford Fusion. The contact stated that while driving out of the driveway at 5 MPH, the engine light illuminated. The contact stated that the vehicle was difficult to start. The contact stated that the failure was like Customer Satisfaction Program: 21N12. The vehicle was taken to the local dealer for an oil change, and unknown engine repairs were completed. The vehicle was repaired, but the failure recurred. The vehicle was taken back to the local dealer, and it was determined that the engine needed to be replaced. The vehicle was not repaired. The dealer referred the contact to the manufacturer for assistance. The manufacturer was contacted and the referred the contact to the NHTSA Hotline. The manufacturer declined financial assistance, and stated that the issue would be escalated to the negative feedback department. The failure mileage was approximately 69,000.

POWER TRAIN

Shifter cable bushing degraded and fell off. Causing a condition where the car could not be shifted into or out of gear, and car applied park brake as a safety precaution and could not be disabled until the shifter was manually put back into park by mechanic. This bushing has been under recall for other year fusions but has not been extended to this one. Research on forums shows this is a very common problem. Could be a real safety issue if car cannot be shifted and it needs to be driven away in an emergency. This part should not fail in this short of time, it is made of inferior materials and does not last. No warnings given prior, part fails catastrophically.

UNKNOWN OR OTHER

The car issued no warning, lights or messages prior to the damage. My [XXX] son was driving and the car started shaking which really scared him as he’s a new driver. I would say the safety of him and other drivers on the road were definitely put in danger. The vehicle has been inspected by a Ford dealership. They stated it had a broken flex plate and short block. Broken Flexplate; Diagnostic $210.00 Parts $1,345.86 (Flexplate, transmission fluid pump, filter, one time use parts) Labor $2,600.00 ($200.00 x 13.0hrs) Sales Tax $125.84 Total $4,281.70 Short Block replacement; Diagnostic $145.00 Parts $2,193.64 (Short block engine/kit, spark plugs, one time use parts) Labor $4,480.00 ($200.00 x 22.4hrs) Alignment $159.95 Sales Tax $205.11 Total $7,183.70 Tow Bill $140.00 INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

POWER TRAIN

The car issued no warning, lights or messages prior to the damage. My [XXX] son was driving and the car started shaking which really scared him as he’s a new driver. I would say the safety of him and other drivers on the road were definitely put in danger. The vehicle has been inspected by a Ford dealership. They stated it had a broken flex plate and short block. Broken Flexplate; Diagnostic $210.00 Parts $1,345.86 (Flexplate, transmission fluid pump, filter, one time use parts) Labor $2,600.00 ($200.00 x 13.0hrs) Sales Tax $125.84 Total $4,281.70 Short Block replacement; Diagnostic $145.00 Parts $2,193.64 (Short block engine/kit, spark plugs, one time use parts) Labor $4,480.00 ($200.00 x 22.4hrs) Alignment $159.95 Sales Tax $205.11 Total $7,183.70 Tow Bill $140.00 INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

ENGINE

The car issued no warning, lights or messages prior to the damage. My [XXX] son was driving and the car started shaking which really scared him as he’s a new driver. I would say the safety of him and other drivers on the road were definitely put in danger. The vehicle has been inspected by a Ford dealership. They stated it had a broken flex plate and short block. Broken Flexplate; Diagnostic $210.00 Parts $1,345.86 (Flexplate, transmission fluid pump, filter, one time use parts) Labor $2,600.00 ($200.00 x 13.0hrs) Sales Tax $125.84 Total $4,281.70 Short Block replacement; Diagnostic $145.00 Parts $2,193.64 (Short block engine/kit, spark plugs, one time use parts) Labor $4,480.00 ($200.00 x 22.4hrs) Alignment $159.95 Sales Tax $205.11 Total $7,183.70 Tow Bill $140.00 INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

ENGINE

My Vehicle was found to have a coolant intrusion. There is a know defect on these vehicles (1.5 / 2L) Ford engine. There was a hairline crack in 2 of the cylinders, which causes coolant to leak thoroughout the engine. My safety was put at risk as this issue causes the vehicles engine to overheat at an unsafe rate. 2 separate dealers found this issue CBA and Autonation Ford. Fidelity Warranty Services inspected the vehicle to see what would be covered. they appeared about 2 weeks prior but would disappear. It finally came back but was extremely repetitive

ENGINE AND ENGINE COOLING

The contact owns a 2018 Ford Fusion. The contact stated that while driving at an undisclosed speed, the vehicle briefly began to shake violently before returning to normal functionality. The check engine warning light was illuminated. The vehicle was taken to the dealer, who determined that coolant intrusion into various cylinders had resulted in damages to the engine. The contact was informed that the engine needed to be replaced. The vehicle was not repaired. After investigating the failure, the contact related the failure to Customer Satisfaction Program: 21N12. The manufacturer was notified of the failure, a case was opened, and the contact was referred to the NHTSA Hotline for assistance. The failure mileage was 130,000.

ENGINE

Engine light came on got it diagnosed said it was misfiring in cylinder 2. spark plugs and coil needed to be changed. Changed all spark plugs and coil and the engine light is still on and saying the same thing. Doesn’t crank right. Coolant going into engine. My vehicle only has 32,000 miles. Seems to be a know problem but ford will not do anything. Saying I need a new motor.

ENGINE AND ENGINE COOLING

The contact owns a 2018 Ford Fusion. The contact stated that the check engine warning light was displayed on the instrument panel. The vehicle was taken to an independent mechanic, where a code reader determined that there was a misfire in cylinders #1 and #3. The vehicle was taken to a dealer, where the engine misfires were confirmed, and the engine's long block needed to be replaced. Upon investigation, the contact discovered Technical Service Bulletin: 22-2229; however, the vehicle was not covered under the TSB. The vehicle was not repaired. The manufacturer was notified of the failure but offered no assistance. The contact was referred to the NHTSA Hotline to file a complaint. The failure mileage was 88,300.

ENGINE

The contact owns a 2018 Ford Fusion. The contact stated that the check engine warning light was displayed on the instrument panel. The vehicle was taken to an independent mechanic, where a code reader determined that there was a misfire in cylinders #1 and #3. The vehicle was taken to a dealer, where the engine misfires were confirmed, and the engine's long block needed to be replaced. Upon investigation, the contact discovered Technical Service Bulletin: 22-2229; however, the vehicle was not covered under the TSB. The vehicle was not repaired. The manufacturer was notified of the failure but offered no assistance. The contact was referred to the NHTSA Hotline to file a complaint. The failure mileage was 88,300.

EXTERIOR LIGHTING

Known issue with 2013 Models through 2019, Sunroon leaks under heavy rain even if the Drains are cleaned and cleared. I spoke with Ford and they said it is not their issue since there is no recall. This has been posted under multiple site that there are hundreds of people effected by this.

ENGINE

The contact owns a 2018 Ford Fusion. The contact stated that while driving at various speeds, there was white smoke coming from the rear exhaust. The check engine warning light was illuminated. The vehicle was taken to a local dealer, where it was diagnosed with coolant intrusion into cylinder #3, low coolant, and an overheated engine. The vehicle was not repaired due to the cost. The contact related the failure to TSB: 19-2208. The manufacturer was notified of the failure and referred the contact to the NHTSA Hotline for assistance. The failure mileage was approximately 76,000.

FUEL/PROPULSION SYSTEM

Coolant intrusion, coolant and oil is mixing causing my car to run hot. Engine light keeps coming on, repairs to multiple pumps replaced, water pump replaced, spark plugs replaced, radiator replaced, thermostat replaced. Ford dealership tried replacing all the above vehicle is still running hot. Now claiming I need a new engine.

ENGINE

Coolant intrusion, coolant and oil is mixing causing my car to run hot. Engine light keeps coming on, repairs to multiple pumps replaced, water pump replaced, spark plugs replaced, radiator replaced, thermostat replaced. Ford dealership tried replacing all the above vehicle is still running hot. Now claiming I need a new engine.

POWER TRAIN

The contact owns a 2018 Ford Fusion. The contact stated that after starting the vehicle, the gear shifter could not immediately be shifted out of park(P). The cause of the failure was not yet determined. The local dealer and manufacturer were notified of the failure, but no assistance was offered. The failure mileage was unknown.

ENGINE

Engine failure due to coolant leaking into cylinders. This is a known issue. Also Ford has issued a bulletin on this. but no recall yet! I still own 10k on my car and now a blown engine.

UNKNOWN OR OTHER

My dashboard cover is peeling, it is made from leather, it is interfering with the heads up diplat, automatic lighting system and forward braking safety components, I have brought this to Ford to try to have them repair it dash but I am always told that the piece is considered trim and is not under warranty, I have also checked with Ford Fusion message boards and it seems there is a TSB on the exact 2017 model. Ford has basically told me to have it repaired at a automobile leather restoration company, I have gone to 2 different repair shops and was told it can’t be repaired it has to be replaced. I called Ford Corporation customer service and because they have no outstanding recalls on my vehicle they told me to report this to you

UNKNOWN OR OTHER

Leaking coolant

ENGINE AND ENGINE COOLING

The contact owns a 2018 Ford Fusion. The contact stated that the low coolant warning light had illuminated prematurely. Upon inspecting the vehicle, the contact was unable to find a coolant leak. Additionally, the contact stated that the vehicle overheated while driving, which required the contact to pull over temporarily and to resume driving after the vehicle had cooled down. The vehicle was taken to a certified mechanic, where it was diagnosed that there was coolant intrusion into the engine, which caused the engine to slowly fail. The vehicle was not repaired. The dealer was notified of the failure. The contact related the failure to an unknown recall. The manufacturer was informed of the failure and confirmed that the VIN was not included in the recall. The manufacturer referred the contact to the NHTSA Hotline to file a safety complaint. The failure mileage was approximately 150,000.

POWER TRAIN

UNKNOWN

POWER TRAIN

The contact owns a 2018 Ford Fusion. The contact stated while driving 30 MPH and depressing the accelerator pedal, the vehicle hesitated and stalled. There was no warning light illuminated. A dealer was contacted. The vehicle was taken to the dealer where it was diagnosed and determined that the transmission needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure and transferred the contact to the NHTSA Hotline to report the failure. The approximate failure mileage was 72,000.

ENGINE AND ENGINE COOLING

The contact owns a 2018 Ford Fusion. The contact stated that upon starting the vehicle, the vehicle started shuddering. The contact stated that the check engine warning light was illuminated. The vehicle was taken to an independent mechanic, where it was diagnosed that there was coolant leaking into the cylinder. The mechanic informed the contact that the engine needed to be replaced. The contact called the local dealer for parts; however, the vehicle was not diagnosed or repaired. The manufacturer was contacted and confirmed that the VIN was not under recall for the failure. The failure mileage was approximately 91,000.

ENGINE

Coolant intrusion into engine cylinder #2 causing misfire and low coolant levels and overheating and stalling. See Ford TSB 22-2229

ENGINE

The engine cooling system and engine block failed due to coolant intrusion into the engine cylinders. This issue has been diagnosed by an independent mechanic and is available for inspection upon request. Yes, the problem has been confirmed by an independent service center, which diagnosed coolant intrusion into the engine block, a known issue on this engine. The shop recommended full engine replacement and stated this is a common failure in this vehicle. Not yet by the manufacturer, police, or insurance. The issue has only been inspected by a certified independent mechanic. Yes, a check engine light appeared along with a coolant temperature warning message. The vehicle also began to idle roughly, produce heavy exhaust, and consume coolant. These symptoms began appearing shortly before diagnosis in June 2025. I own a 2018 Ford Fusion with a 2.0L EcoBoost engine. The vehicle recently began experiencing coolant loss, heavy exhaust, and check engine alerts. A certified mechanic confirmed that coolant has intruded into the engine block, causing internal misfires and risk of major engine failure. I was told this is a common and well-documented issue with this engine design, yet there has been no official recall from Ford despite similar problems affecting other models (referenced in Ford TSB 19-2208). The mechanic has recommended a full engine replacement with an estimated cost of $13,000. This is a serious safety concern, as the engine can overheat, stall, or seize while driving.

ENGINE

2018 fusion AWD Titanium, less than 70,000 miles, no warning, no reason. Driving 70mph on interstate when low coolant light comes on, check engine light comes on, car starts losing power and running rough, finally full stall in middle of freeway with catastrophic engine failure due to coolant leak and faulty design. Car was not low on any fluids as they were checked everyday before it was driven. This could have gotten me and my children killed and quite frankly I dont know how it didn't. I bought this car with 44k miles on it. Drove it less than 30k miles and had catastrophic engine failure. This was AFTER I had it in the shop several times for crank shaft position sensor, wouldn't start, and several other problems. The car was taken care of and in immaculate condition. Ford knew these engines would fail prematurely and continued to manufacture them and sell them.

ENGINE AND ENGINE COOLING

The contact owns a 2018 Ford Fusion. The contact stated while the vehicle was parked, the vehicle shuddered. The contact stated that the check engine warning light was illuminated, and the message "Coolant Overheating" was displayed on the instrument panel. The failure had occurred on several occasions. The vehicle was taken to a dealer where it was diagnosed and determined that there was coolant intrusion into the cylinders, and that the engine needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure and referred the contact to the NHTSA Hotline to report the failure. The failure mileage was approximately 90,000.

POWER TRAIN

Transmission shift linkage bushing failure and torque converter shudder shudder been on going problem for approximately 12months90000

TRACTION CONTROL SYSTEM

The contact owns a 2018 Ford Fusion. The contact stated that while driving at various speeds, the vehicle shuddered upon depression of the accelerator pedal. The contact stated that while at a complete stop, there was an abnormal popping sound coming from the vehicle while depressing the accelerator pedal. The failure persisted, and the contact stated that the steering wheel was loose while operating the vehicle. The contact stated that the traction control warning light flashed on the instrument panel during one of the failures. The vehicle was not yet diagnosed or repaired. The manufacturer was notified of the failure and informed the contact that there were no recalls on the VIN related to the failure of the vehicle. The contact was referred to the NHTSA Hotline to report the failure. The failure mileage was approximately 41,000.

STEERING

The contact owns a 2018 Ford Fusion. The contact stated that while driving at various speeds, the vehicle shuddered upon depression of the accelerator pedal. The contact stated that while at a complete stop, there was an abnormal popping sound coming from the vehicle while depressing the accelerator pedal. The failure persisted, and the contact stated that the steering wheel was loose while operating the vehicle. The contact stated that the traction control warning light flashed on the instrument panel during one of the failures. The vehicle was not yet diagnosed or repaired. The manufacturer was notified of the failure and informed the contact that there were no recalls on the VIN related to the failure of the vehicle. The contact was referred to the NHTSA Hotline to report the failure. The failure mileage was approximately 41,000.

ENGINE

The contact owns a 2018 Ford Fusion. The contact stated that while driving at various speeds, the vehicle shuddered upon depression of the accelerator pedal. The contact stated that while at a complete stop, there was an abnormal popping sound coming from the vehicle while depressing the accelerator pedal. The failure persisted, and the contact stated that the steering wheel was loose while operating the vehicle. The contact stated that the traction control warning light flashed on the instrument panel during one of the failures. The vehicle was not yet diagnosed or repaired. The manufacturer was notified of the failure and informed the contact that there were no recalls on the VIN related to the failure of the vehicle. The contact was referred to the NHTSA Hotline to report the failure. The failure mileage was approximately 41,000.

ENGINE

Vehicle has a loss of coolant but no visible leaks think may be due to a engine leak.

ENGINE AND ENGINE COOLING

The contact owns a 2018 Ford Fusion. The contact stated that while driving 5 MPH, the contact heard a sound like running water coming from the engine. The contact stated that the check engine warning light was illuminated. An independent mechanic was contacted. The vehicle was taken to the independent mechanic, where it was diagnosed that there was coolant leaking into the engine, and the engine needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure but offered no assistance. The contact related to the failure of the Customer Satisfaction Program: 19B37 (Engine - Powertrain Control Module Reprogramming). The contact was transferred to the NHTSA Hotline to report the failure. The approximate failure mileage was 102,000.

ENGINE AND ENGINE COOLING

The contact owns a 2018 Ford Fusion. The contact stated that while his wife was driving at an undisclosed speed, there was an abnormal sound coming from the fuel tank. The check engine warning light was illuminated. The vehicle was taken to the dealer and was diagnosed with a coolant sensor failure. The coolant sensor was replaced; however, the failure persisted. The vehicle was taken to an independent mechanic who replaced the coolant sensor. The contact stated that recently, the failure had recurred. The vehicle was taken to a different independent mechanic, who diagnosed the vehicle and determined that the engine block was cracked and needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure and referred the contact to the NHSTA Hotline for assistance. The contact related to the failure to the Customer Satisfaction Program: 21N12; however, the vehicle was not included. The failure mileage was approximately 115,000.

ENGINE AND ENGINE COOLING

The contact owns a 2018 Ford Fusion. The contact stated while driving approximately 45 MPH, the message "Engine Overheating" was displayed on the instrument panel. The contact stated that the check engine warning light was illuminated. The vehicle was taken to an independent mechanic where it was diagnosed that there was internal coolant intrusion into the cylinders, and that the engine needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure. The failure mileage was approximately 86,000.

UNKNOWN OR OTHER

A frozen rear-view camera display image while in reverse

ENGINE AND ENGINE COOLING

The contact owns a 2018 Ford Fusion. The contact stated while driving at an undisclosed speed, the engine overheated and the check engine warning light illuminated. In addition, the contact noticed white smoke coming from the exhaust, and the engine was running abnormally rough. The vehicle was taken to the dealer, where it was diagnosed with coolant intrusion in cylinder #1, causing engine failure. The contact was informed that the engine needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure. The contact was advised to contact the NHTSA Hotline to report the failure. The failure mileage was approximately 115,000.

ENGINE

The contact owns a 2018 Ford Fusion. The contact stated while driving at an undisclosed speed, the engine overheated and the check engine warning light illuminated. In addition, the contact noticed white smoke coming from the exhaust, and the engine was running abnormally rough. The vehicle was taken to the dealer, where it was diagnosed with coolant intrusion in cylinder #1, causing engine failure. The contact was informed that the engine needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure. The contact was advised to contact the NHTSA Hotline to report the failure. The failure mileage was approximately 115,000.

ENGINE

My vehicle has had the check engine light come on intermittently. I took a look under the hood to see if I could spot any issues. The only issue seen was the coolant level was low. After refilling the coolant and a short time driving, perhaps 50-60 miles, the light went out. Then the light came back on a couple days later. Without making any changes the light went out a couple days later. It has done this several times and I thought it may be a faulty sensor or something. I have recently taken it to the dealership for a tune-up, emissions test, multipoint inspection and a transmission flush. I informed the service person that the check engine light will come on and go out and the only thing I have done to the vehicle was add coolant. He suggested the complimentary diagnostic to further identify the issue. During the diagnostic process the auto tech discovered that the coolant has been leaking into the number 2 cylinder. This is the reason for both the fluid loss and the check engine light. From my understanding this is a known issue with my vehicles engine type and has been for some time now. The only fix is to replace the engine. My overall issue is that the safety light (CEL) will say that there is an issue and then it goes away signifying the issue is resolved. The potential hazards of this could possibly lead to an individual unknowingly putting themselves and others at risk with an engine that is prepped for failure. An engine that could overheat, catch fire, throw a rod, or simply lose power in a very dangerous location. For example the freeway, a bridge with heavy traffic, or on train tracks…etc. I believe the risk of failure and potential to lose a life should be considered heavily against the cost of a recall. I don’t believe during the buying process it has ever been disclosed that this specific engine is prone to this problem. I know I would not have made my purchase knowing the engine would need to be replaced within the first 10 years of ownership.

POWER TRAIN

At 68,000 miles, the transmission began experiencing symptoms of a failed transmission. I took it to the dealer and they confirmed that there was a CONCERN HARSH SHIFT ON 3RD GEAR AND DIAGNOSE DIRECT DRUM CAUSING CUST CONCERN AND SHUDDER CONCERN TORQUE CONVERTER. This diagnosis caused the vehicle to hard shift everytime i would take off and often time cause a kick on the transmission. Because of this, the rear main seal of the engine also gave out prematurely. While driving on the freeway, the engine began leaking oil suddenly from the rear main seal causing the entire bottom of the engine to get soaked with oil. This also caused the oil to fall in to the brake pads and rotors. While driving on the freeway, i lost braking power and could not stop safely. I had to pull to the shoulder and attempt to stop the vehicle. Fortunatelly, there were no cars on the soulder and was able to stop the vehicle. This is where i discovered the vehicle full of oil in the bottom of the vehicle along with the brake pads and rotors. The vehicle was towed to the house about 130 miles. Once discovered, it was taken to Sunrise Ford where they discovered all of the issues. The service tech told me that it is a common problem for those transmissions to fail prematurely and cause other problems. This is a safety issue because after 7 years of the vehicle being on the road with under 100k miles, it is posing a safety hazard not only for the customers but also the public. Please investigate the transmission issue that is leading to other safety issues. This is the 6F35 transmission that is installed on these vehicles. These transmissions are famous for failing prematurely. This was one of those cases. No check engine light comes on to indicate that there is trouble with the transmission. This problem is putting others and oneself at risk because it lead to other failed components. The problem first appeared at 55k miles and around january 2023.

ENGINE AND ENGINE COOLING

The contact owns a 2018 Ford Fusion. The contact stated that while driving at an undisclosed speed, the message “Low Engine Oil Pressure” was displayed. The vehicle was taken to the dealer, where it was diagnosed with coolant intrusion into the cylinders. The contact was informed that the engine block needed to be replaced. The vehicle was not repaired. The contact related the failure to Customer Satisfaction Program: 21N12 (Short Block Replacement After Coolant Intrusion); however, the vehicle was not covered. The manufacturer was made aware of the failure and a case was filed. The failure mileage was approximately 54,000.

SERVICE BRAKES

Accident caused by brakes slipping and failing to stop even when pushed all the way down to the floor. Air bags failed to deploy. Resulting in a total loss estimate after accident.

AIR BAGS

Accident caused by brakes slipping and failing to stop even when pushed all the way down to the floor. Air bags failed to deploy. Resulting in a total loss estimate after accident.

ENGINE AND ENGINE COOLING

The contact owns a 2018 Ford Fusion. The contact stated while driving at an undisclosed speed, the engine overheated with the check engine warning light illuminated. The contact stated that the message that the engine was overheating was illuminated. The vehicle was restarted after the contact added coolant to the reservoir. The contact stated that after adding coolant to the reservoir, the failure recurred. The vehicle was taken to an independent mechanic, where it was diagnosed that coolant had leaked into the cylinders, causing engine failure. The contact was informed that the engine needed to be replaced. The vehicle was not repaired, and the contact was referred to the dealer for further assistance. The dealer was contacted. The vehicle was not diagnosed or repaired. The manufacturer was made aware of the failure. The failure mileage was 155,000.

STEERING

I was driving as normal I went to make a turn and out of nowhere my car would not turn and almost got smashed on the side of the car would not have swerved out of the way. There was no warning signs lights symptoms or anything one minute it was normal the next was what could have been a deadly situation. After getting a mechanic to diagnose it after removing the steering wheel, because initially was thought the steering column went out or broke, it was found out to be the middle of the steering wheel where it connects to the column that is suppose to be the shape of an Alan wrench was almost completely worn down to almost a flat circle. I cannot stress enough how scary and deadly this could have been to me and other motorist. This was verified by mechanics this is not normal wear and tear this has to be a defect.

FUEL/PROPULSION SYSTEM

Unknown. Car will not start, dashboard says overheating, white smoke was coming out of muffler but stopped and etc.

UNKNOWN OR OTHER

Unknown. Car will not start, dashboard says overheating, white smoke was coming out of muffler but stopped and etc.

ENGINE

Unknown. Car will not start, dashboard says overheating, white smoke was coming out of muffler but stopped and etc.

UNKNOWN OR OTHER

Unknown. Car will not start.

ENGINE

Unknown. Car will not start.

ENGINE

What component or system failed or malfunctioned, and is it available for inspection upon request? The engine experienced coolant intrusion, which is a known defect in certain Ford EcoBoost engines. My independent mechanic diagnosed the issue after I noticed significant engine performance problems. The affected components, including the engine block and cooling system, are available for inspection upon request. How was your safety or the safety of others put at risk? Coolant intrusion can lead to engine overheating, misfires, and in severe cases, engine fires. This significantly increased the risk to my safety and that of others on the road. Had I not addressed the issue promptly, a fire could have occurred while driving. Has the problem been reproduced or confirmed by a dealer or independent service center? The problem was confirmed by an independent, certified mechanic—not by a Ford dealership. The dealer failed to properly diagnose or even acknowledge the problem, which appears to be common based on other consumer complaints. Ford did not identify what was truly going on with the vehicle, despite clear symptoms. Has the vehicle or component been inspected by the manufacturer, police, insurance representatives or others? Ford has not inspected the vehicle. The manufacturer was notified, but they declined to take responsibility or offer a solution. There was no inspection by police or insurance representatives, as the issue was caught before a fire or accident occurred. Were there any warning lamps, messages or other symptoms of the problem prior to the failure, and when did they first appear? Yes. The engine began running rough and hesitating under acceleration. I also noticed excessive white smoke from the exhaust, and the check engine light came on intermittently. These symptoms began appearing several weeks before the full diagnosis, and Ford service failed to address them accurately during prior visits

POWER TRAIN

What component or system failed or malfunctioned, and is it available for inspection upon request? The engine experienced coolant intrusion, which is a known defect in certain Ford EcoBoost engines. My independent mechanic diagnosed the issue after I noticed significant engine performance problems. The affected components, including the engine block and cooling system, are available for inspection upon request. How was your safety or the safety of others put at risk? Coolant intrusion can lead to engine overheating, misfires, and in severe cases, engine fires. This significantly increased the risk to my safety and that of others on the road. Had I not addressed the issue promptly, a fire could have occurred while driving. Has the problem been reproduced or confirmed by a dealer or independent service center? The problem was confirmed by an independent, certified mechanic—not by a Ford dealership. The dealer failed to properly diagnose or even acknowledge the problem, which appears to be common based on other consumer complaints. Ford did not identify what was truly going on with the vehicle, despite clear symptoms. Has the vehicle or component been inspected by the manufacturer, police, insurance representatives or others? Ford has not inspected the vehicle. The manufacturer was notified, but they declined to take responsibility or offer a solution. There was no inspection by police or insurance representatives, as the issue was caught before a fire or accident occurred. Were there any warning lamps, messages or other symptoms of the problem prior to the failure, and when did they first appear? Yes. The engine began running rough and hesitating under acceleration. I also noticed excessive white smoke from the exhaust, and the check engine light came on intermittently. These symptoms began appearing several weeks before the full diagnosis, and Ford service failed to address them accurately during prior visits

UNKNOWN OR OTHER

The engine is losing coolant on a daily basis; I keep gallons of it my car to keep it from running out. The safety risk is the vehicle hoses burst while driving in rush hour traffic and causing a worse delay and maybe injury to myself and passengers. I had the vehicle checked by an independent service station and they recommend a head gasket replacement or engine replacement, and the dealer just brushed me off with the head gasket may need replacing but it is not a recall item. It has not been inspected by any other agency. The check engine light is an on and off again problem -- and that's when the coolant is low the light comes on and when I refill it, it goes off. The vehicle coolant system is losing coolant every two days -- as of this date 4/28/2025, smoke comes from the oil filler cap area but none from the tailpipe. This is a frustrating situation and lawsuit waiting to happen situation that could easily be avoided -- They know it's a problem and want the consumer to reveal this frustrating and potential mega colossal problem to grow out of control.

ENGINE

The engine is losing coolant on a daily basis; I keep gallons of it my car to keep it from running out. The safety risk is the vehicle hoses burst while driving in rush hour traffic and causing a worse delay and maybe injury to myself and passengers. I had the vehicle checked by an independent service station and they recommend a head gasket replacement or engine replacement, and the dealer just brushed me off with the head gasket may need replacing but it is not a recall item. It has not been inspected by any other agency. The check engine light is an on and off again problem -- and that's when the coolant is low the light comes on and when I refill it, it goes off. The vehicle coolant system is losing coolant every two days -- as of this date 4/28/2025, smoke comes from the oil filler cap area but none from the tailpipe. This is a frustrating situation and lawsuit waiting to happen situation that could easily be avoided -- They know it's a problem and want the consumer to reveal this frustrating and potential mega colossal problem to grow out of control.

ENGINE

The contact owns a 2018 Ford Fusion. The contact stated that while driving at an undisclosed speed, the vehicle lost automotive power. The check coolant and engine warning lights were illuminated. The vehicle was inspected by a local independent mechanic who diagnosed a misfire coming from the engine. The vehicle was not repaired. The vehicle was later towed to a local dealer, where it was diagnosed with a coolant intrusion in cylinders #1 and #2. The vehicle was not repaired. Upon further investigation, the contact related the failure to Customer Satisfaction Program: 21N12, 22-2134, and 19b37; however, the VIN was not included. The manufacturer was notified of the failure and referred the contact to the NHTSA Hotline for assistance. The failure mileage was approximately 98,207.

POWER TRAIN

The check engine light came on and something about the cooling system. I can’t totally remember. The Service desk confirmed the eco boost engine has known issues of the cooling system which may cause the engine to go bad. Reported I needed a new engine and transmission. Then after they had started that job and after I put $1,500 down they called me back and said the radiator has issues from it all and needed changed as well. I asked him if all fords only lasted approximately a 100,000 miles or just this one and he responded that it is a known issue by ford and happens with this engine. It cost me approximately $15,000 out of pocket to get the car fixed. Within a week there were more “issues” with the engine and I am now being charged over $300.00 to fix this part that they didn’t change even though they put in a new engine.

ENGINE

The check engine light came on and something about the cooling system. I can’t totally remember. The Service desk confirmed the eco boost engine has known issues of the cooling system which may cause the engine to go bad. Reported I needed a new engine and transmission. Then after they had started that job and after I put $1,500 down they called me back and said the radiator has issues from it all and needed changed as well. I asked him if all fords only lasted approximately a 100,000 miles or just this one and he responded that it is a known issue by ford and happens with this engine. It cost me approximately $15,000 out of pocket to get the car fixed. Within a week there were more “issues” with the engine and I am now being charged over $300.00 to fix this part that they didn’t change even though they put in a new engine.

UNKNOWN OR OTHER

Driver was driving at 55 miles per hour engine light illuminated. Car began to sputter and not drive. Ford Dealership mechanic,” DRIVEABILITY CONCERN, CUSTOMER STATES VEHICLE WILL NOT GO OVER 40 MPH AND HAS A MISFIRE PLEASE CHECK AND ADVISE. verfied engine is misfiring, hooked up scan tool and ran dets and found p0302 and p0316, #2 cylinder misfire and misfire and the first 1000 rev, ran a relitive compression test and found cylinder #2 is 25% diference than the other cylinders. pulled spark plug and put a boar scope in the cylinder and found a exhaust valve is missing a piece of the valve and the engine has ate the valve. recommend a ford long block” Owner was quoted $8553.37 for a used engine. Happened at 95,405 car is not drivable and unfixed. When owner asked what was the main cause the answers was “these cars just have bad engines”

ENGINE

Driver was driving at 55 miles per hour engine light illuminated. Car began to sputter and not drive. Ford Dealership mechanic,” DRIVEABILITY CONCERN, CUSTOMER STATES VEHICLE WILL NOT GO OVER 40 MPH AND HAS A MISFIRE PLEASE CHECK AND ADVISE. verfied engine is misfiring, hooked up scan tool and ran dets and found p0302 and p0316, #2 cylinder misfire and misfire and the first 1000 rev, ran a relitive compression test and found cylinder #2 is 25% diference than the other cylinders. pulled spark plug and put a boar scope in the cylinder and found a exhaust valve is missing a piece of the valve and the engine has ate the valve. recommend a ford long block” Owner was quoted $8553.37 for a used engine. Happened at 95,405 car is not drivable and unfixed. When owner asked what was the main cause the answers was “these cars just have bad engines”

ENGINE

We have a 2018 Ford Fusion EcoBoost. The engine started to run hot, we made an appointment to bring to dealer. Morning of the appointment car would not start. We had it towed to dealer. After several hours at the dealership they called to tell us the engine needed to be replaced, quote was $14,000. The issue they explained was coolant in the engine that corroded the engine and all parts. Not salveable, needed to be replaced. We have excellent service records on our car, always keep up with routine maintenance and have owned at least 10 Fords various makes and models. Never had an issue.

ENGINE AND ENGINE COOLING

The contact owns a 2018 Ford Fusion. The contact stated while driving at 35 MPH, the check engine light illuminated. The contact stated that the failure was related to Customer Satisfaction Program: 21N12. The vehicle was taken to an independent mechanic who determined that there was a coolant intrusion into the engine and the long block needed to be replaced.The local dealer was contacted, who confirmed that there was no recall on the VIN. The vehicle was not diagnosed or repaired. The manufacturer was contacted, and the contact was referred to the NHTSA Hotline. The failure mileage was approximately 95,308.

ENGINE AND ENGINE COOLING

The contact owns a 2018 Ford Fusion. The contact stated that while driving at an undisclosed speed, the engine overheated with the check engine warning light illuminated. The vehicle was able to restart. The vehicle was taken to an independent mechanic where it was diagnosed and determined that there was coolant intrusion into the engine, causing engine failure. The contact was informed that the engine needed to be replaced. The vehicle was not diagnosed or repaired. The dealer was not contacted. The manufacturer was not made aware of the failure. The failure mileage was approximately 100,000.

ENGINE

Engine throws misfire code on cylinder accompanied by loss of coolant with no visible leaks. Coolant intrusion into the cylinder has begun due to Ford’s engine block design flaw.

POWER TRAIN

While maneuvering in parking lot car would not shift from Reverse to Drive after backing out of parking place, error on dash stated shift module failure. Tow truck driver manually engaged shifter to drive, too car to Freeman Ford. Upon inspection shifter grommet at transmission had worn not allowing car to change gears, $4 in parts, $300 in labor to fix. Fortunately the car was just blocking a post office parking lot, if this had been a maneuver in an intersection it could have caused an accident. There was no indication this failure was going to occur.

ENGINE AND ENGINE COOLING

The contact owns a 2018 Ford Fusion. The contact stated that while driving at various speeds, a warning light indicating that the engine was overheating was illuminated. The contact added coolant to the vehicle; however, the failure persisted. The contact stated that the vehicle was experiencing an excessive coolant consumption. The vehicle was taken to Advance Auto, where it was diagnosed with a misfire in cylinder #3. The vehicle was taken to the dealer and was diagnosed with coolant intrusion in cylinder #3. The dealer determined that the short block needed to be replaced. The vehicle was not repaired due to the cost. The manufacturer was notified of the failure and referred the contact to the NHTSA Hotline for assistance. The failure mileage was approximately 91,000.

POWER TRAIN

The contact owns a 2018 Ford Fusion. The contact stated that after his girlfriend was occupied and parked in the residence, while attempting to reverse the vehicle the gear shifted independently into park. The contact mention he lifted the front end of the vehicle, and he noticed the shifter cable detached from the transmission shifting arm. The contact was able to attach the shifter cable on the transmission shifting arm but also noticed the shifter cable bushing has detached from the transmission as well. The vehicle was not taken to be diagnosed. The vehicle was not repaired however the contact mention the vehicle will be getting repaired on March 29th. The contact related the failure to the NHTSA Campaign Number: 22V413000(POWER TRAIN). The insurance company had not been contacted yet. The manufacturer was made aware of the failure they informed the contact that NHTSA calls the manufacture to have recalls on their VIN. The contact was referred to NHTSA to file a complaint on the failure. The failure mileage was 102.000.

FUEL/PROPULSION SYSTEM

My car had a bad shifting linkage which I paid for out of pocket. My 2.0 Ecoboost engine is leaking coolant into my oil and makes a very loud concerning ticking noise, along with reduced engine power and sporadic/random loss of brakes. There has been recalls for these issues on most other Ford Fusion models and this one NEEDS TO BE RECALLED. My engine is going to blow any day now and I will be stuck paying for the rest of my car loan for a vehicle I cannot drive. All of the Ecoboost engines should be recalled for poor design.

POWER TRAIN

My car had a bad shifting linkage which I paid for out of pocket. My 2.0 Ecoboost engine is leaking coolant into my oil and makes a very loud concerning ticking noise, along with reduced engine power and sporadic/random loss of brakes. There has been recalls for these issues on most other Ford Fusion models and this one NEEDS TO BE RECALLED. My engine is going to blow any day now and I will be stuck paying for the rest of my car loan for a vehicle I cannot drive. All of the Ecoboost engines should be recalled for poor design.

ENGINE

My car had a bad shifting linkage which I paid for out of pocket. My 2.0 Ecoboost engine is leaking coolant into my oil and makes a very loud concerning ticking noise, along with reduced engine power and sporadic/random loss of brakes. There has been recalls for these issues on most other Ford Fusion models and this one NEEDS TO BE RECALLED. My engine is going to blow any day now and I will be stuck paying for the rest of my car loan for a vehicle I cannot drive. All of the Ecoboost engines should be recalled for poor design.

UNKNOWN OR OTHER

Car will crank, but will not move into gear. Getting an service message "Shift System Fault". Some days it will move and other days (like today) it will not. I believe the 2018 fusion (my car) was missed from the list of recalls for this service message. I contacted a Ford dealer near me. Either they don't have a transmission tech or it will take days before my car can be looked at.

SEAT BELTS:FRONT:RETRACTOR

The contact owned a 2018 Ford Fusion. The contact stated that while driving at 65 MPH, the front driver side seat belt did not buckle appropriately, another vehicle driving at an unknown speed moved to the left lane, then the other vehicle changed lanes again moving in front of the contact, and the other vehicle abruptly depressed on the brakes causing the contact to rear end him. The vehicle came to a stop and merged into the shoulder. The vehicle was damaged on the front driver's and passenger's side. There were no warning lights illuminated. The driver’s and passenger’s side air bags did deploy however the seat belt did not retract the contact, causing the contact to be injured. There was no property damage. A police report was filed. The contact sustained a concussion and his eyes swelled shut. It was unknown if the other driver in the other vehicle sustained any injuries. The insurance company towed the vehicle to an impound lot and then towed it to Copart. The vehicle was deemed a total loss by the insurance company. The manufacturer was not notified of the failure. The dealer was not made aware of the failure. The failure mileage was 89,000.

SEAT BELTS:FRONT:BUCKLE ASSEMBLY

The contact owned a 2018 Ford Fusion. The contact stated that while driving at 65 MPH, the front driver side seat belt did not buckle appropriately, another vehicle driving at an unknown speed moved to the left lane, then the other vehicle changed lanes again moving in front of the contact, and the other vehicle abruptly depressed on the brakes causing the contact to rear end him. The vehicle came to a stop and merged into the shoulder. The vehicle was damaged on the front driver's and passenger's side. There were no warning lights illuminated. The driver’s and passenger’s side air bags did deploy however the seat belt did not retract the contact, causing the contact to be injured. There was no property damage. A police report was filed. The contact sustained a concussion and his eyes swelled shut. It was unknown if the other driver in the other vehicle sustained any injuries. The insurance company towed the vehicle to an impound lot and then towed it to Copart. The vehicle was deemed a total loss by the insurance company. The manufacturer was not notified of the failure. The dealer was not made aware of the failure. The failure mileage was 89,000.

ENGINE

While driving about 60 miles per hour the vehicle started to buck and loose speed. The check engine light came on and I pulled over. The vehicle was taken to the dealership where I was told that I have a coolant leak. The leak caused a break in cylinder 2 and the engine would have to be replaced.

UNKNOWN OR OTHER

Was driving and car started overheating. Looking at coolant levels, they were low. Refilled coolant and car started fine. Next day driving the vehicle, the engine shut down completely. Took the vehicle to Parks Ford dealership in Hendersonville NC to find the problem. I received a call from a service representative and he said there is a coolant intrusion into the cylinder or cylinders and the engine needs to be replaced. I asked to check for recalls and he stated none were found. I did my own research and found many vehicles with the 1.5 liter Ecoboost engine have had this issue and have had a recall in the past. I. Short, Ford has said they will not have my vehicle fixed due to the fact the 3 year warranty has expired and or 85,000 miles have been passed. I have financed this vehicle starting [XXX]. As of now my vehicle has almost 110,000 miles. Doing more research into this Ford has offered a fix for this. A new midi small block replacement and head gasket replacement. Doing more research into this, I have found the vehicle engine could possibly catch on fire if the coolant intrusion is not corrected. The Ford dealership quoted me $9,000 without tax to replace the engine. This just isn't doable. How can this not be a safety issue if the vehicle can and will shut off while driving and potentially catch on fire? Ford should replace the flawed engine design that they have been very well aware of. I am still making payments on this vehicle to own and I cannot risk driving it because it is used to transport my children and my wife, not with the safety factors involved. Help to have the manufacturer flawed design fixed to the updated design, that has no issues of the same, would help blue collard individuals a tremendous amount. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

ENGINE

Was driving and car started overheating. Looking at coolant levels, they were low. Refilled coolant and car started fine. Next day driving the vehicle, the engine shut down completely. Took the vehicle to Parks Ford dealership in Hendersonville NC to find the problem. I received a call from a service representative and he said there is a coolant intrusion into the cylinder or cylinders and the engine needs to be replaced. I asked to check for recalls and he stated none were found. I did my own research and found many vehicles with the 1.5 liter Ecoboost engine have had this issue and have had a recall in the past. I. Short, Ford has said they will not have my vehicle fixed due to the fact the 3 year warranty has expired and or 85,000 miles have been passed. I have financed this vehicle starting [XXX]. As of now my vehicle has almost 110,000 miles. Doing more research into this Ford has offered a fix for this. A new midi small block replacement and head gasket replacement. Doing more research into this, I have found the vehicle engine could possibly catch on fire if the coolant intrusion is not corrected. The Ford dealership quoted me $9,000 without tax to replace the engine. This just isn't doable. How can this not be a safety issue if the vehicle can and will shut off while driving and potentially catch on fire? Ford should replace the flawed engine design that they have been very well aware of. I am still making payments on this vehicle to own and I cannot risk driving it because it is used to transport my children and my wife, not with the safety factors involved. Help to have the manufacturer flawed design fixed to the updated design, that has no issues of the same, would help blue collard individuals a tremendous amount. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

ENGINE

The contact owns a 2018 Ford Fusion. The contact stated that while starting the vehicle, the check engine warning light illuminated, and the "WRENCH" symbol was displayed. The contact was unable to shift the transmission into drive(D). The contact had to wait for approximately 15 to 20 minutes before attempting to restart the vehicle before shifting into drive(D). The contact stated that the failure recurred, and the vehicle was towed to the dealer. The dealer was unable to duplicate the failure. The vehicle was not repaired. The manufacturer was informed of the failure and referred the contact to the NHTSA Hotline. The failure mileage was approximately 95,000.

POWER TRAIN

The contact owns a 2018 Ford Fusion. The contact stated that while starting the vehicle, the check engine warning light illuminated, and the "WRENCH" symbol was displayed. The contact was unable to shift the transmission into drive(D). The contact had to wait for approximately 15 to 20 minutes before attempting to restart the vehicle before shifting into drive(D). The contact stated that the failure recurred, and the vehicle was towed to the dealer. The dealer was unable to duplicate the failure. The vehicle was not repaired. The manufacturer was informed of the failure and referred the contact to the NHTSA Hotline. The failure mileage was approximately 95,000.

POWER TRAIN

At 135,815 miles, my 2018 Ford Fusion SE experienced a sudden transmission failure while driving, with no prior warning signs. The vehicle was towed to Certified Transmission, where technicians confirmed: Transmission fluid level was correct but black/degraded. Multiple failure codes were present. Transmission pump whined and stopped functioning. Diagnosis: Internal transmission failure (6/17/2024). The shop stated this issue is common in these transmissions. The entire transmission had to be replaced. At 141,164 miles, just 5,349 miles later, the engine shut off on the highway while driving, again with no warning lights. After pulling onto the shoulder, it restarted after 10 minutes but was smoking heavily. Coolant was critically low in the reserve tank. Diagnosis: Cracked cylinder head due to coolant intrusion, a known defect in 1.5L EcoBoost engines. I contacted Ford Customer Care about CSP 21N12, but they refused assistance since my vehicle exceeds 84,000 miles, despite this well-documented defect. Safety Concerns: Unexpected transmission & engine failure while driving creates a serious risk. Engine shutoff on the highway could have led to an accident. Coolant intrusion in 1.5L EcoBoost engines is a known issue, yet Ford has failed to notify all owners. This issue affects many owners and creates major safety risks. I urge the NHTSA to investigate and consider a mandatory recall to prevent further incidents.

ENGINE

At 135,815 miles, my 2018 Ford Fusion SE experienced a sudden transmission failure while driving, with no prior warning signs. The vehicle was towed to Certified Transmission, where technicians confirmed: Transmission fluid level was correct but black/degraded. Multiple failure codes were present. Transmission pump whined and stopped functioning. Diagnosis: Internal transmission failure (6/17/2024). The shop stated this issue is common in these transmissions. The entire transmission had to be replaced. At 141,164 miles, just 5,349 miles later, the engine shut off on the highway while driving, again with no warning lights. After pulling onto the shoulder, it restarted after 10 minutes but was smoking heavily. Coolant was critically low in the reserve tank. Diagnosis: Cracked cylinder head due to coolant intrusion, a known defect in 1.5L EcoBoost engines. I contacted Ford Customer Care about CSP 21N12, but they refused assistance since my vehicle exceeds 84,000 miles, despite this well-documented defect. Safety Concerns: Unexpected transmission & engine failure while driving creates a serious risk. Engine shutoff on the highway could have led to an accident. Coolant intrusion in 1.5L EcoBoost engines is a known issue, yet Ford has failed to notify all owners. This issue affects many owners and creates major safety risks. I urge the NHTSA to investigate and consider a mandatory recall to prevent further incidents.

ENGINE AND ENGINE COOLING

The contact owns a 2018 Ford Fusion. The contact stated while driving at an undisclosed speed, there was white smoke coming from the exhaust pipe. The check engine warning light was illuminated. The vehicle was taken back to the residence. A dealer was contacted and informed the contact that the failure was a known issue and that the engine needed to be replaced; however, there was no recall on the VIN for the failure. The vehicle was not repaired. The manufacturer was notified of the failure. The failure mileage was approximately 120,000.

POWER TRAIN

Transmission cable shifter bushing was defective and popped off of transmission shifter. This subsequently caused the transmission control module to overwork and fail.

STEERING

No power stearing, Steering Gearbox malfunction. Power steering going out while driving is a major safety issue. Yes dealership confirmed issue and ordered parts for repair Ford dealership inspected issue and said that it needed repaired. Power steering went out while driving almost causing an accident. No warning, lights came on when the power steering went out saying that there was a power steering fault.

UNKNOWN OR OTHER

On 4 occasions, the car has shut off while moving and in traffic. A dashboard message appears, saying "full accessory mode". After coming to a stop, the car will immediately restart. My obd reader shows no error codes. The car has 18,000 miles on it and this problem occurs randomly. It happened first when the car was a few weeks old. I took it to dealer and they found no problem. Ot has happened 3 times since then. This problem has been reported at least 15 times on the ford fusion sport forum.

ELECTRICAL SYSTEM

On 4 occasions, the car has shut off while moving and in traffic. A dashboard message appears, saying "full accessory mode". After coming to a stop, the car will immediately restart. My obd reader shows no error codes. The car has 18,000 miles on it and this problem occurs randomly. It happened first when the car was a few weeks old. I took it to dealer and they found no problem. Ot has happened 3 times since then. This problem has been reported at least 15 times on the ford fusion sport forum.

ENGINE

On 4 occasions, the car has shut off while moving and in traffic. A dashboard message appears, saying "full accessory mode". After coming to a stop, the car will immediately restart. My obd reader shows no error codes. The car has 18,000 miles on it and this problem occurs randomly. It happened first when the car was a few weeks old. I took it to dealer and they found no problem. Ot has happened 3 times since then. This problem has been reported at least 15 times on the ford fusion sport forum.

STEERING

The contact owns a 2018 Ford Fusion. the contact stated that there was excessive movement in the steering when the steering column was making a clicking sound while turning to the left. The contact stated that while turning to the left, the steering wheel was seized, and the contact had to use excessive force to turn the steering wheel to the left. While pulling out of a parking space, the advance track mode and power steering loss messages were displayed on the instrument panel. The vehicle was taken to a certified mechanic who diagnosed that the steering had failed and replaced the lower control arm, tie rod, and rack and pinion on the driver's side of the vehicle; however, the failure persisted. The dealer was contacted and confirmed that the VIN was not under recall. The manufacturer was made aware of the failure and confirmed that the VIN was not under recall. The manufacturer referred the contact to the NHTSA Hotline to report the failure. The failure mileage was approximately 111,000.

ENGINE

The contact owns a 2018 Ford Fusion. The contact stated while driving 15 MPH, the check engine warning light illuminated, and the vehicle started hesitating. The contact attempted to restart the vehicle and the vehicle failed to respond as needed. The vehicle was taken to the dealer where it was diagnosed with coolant intrusion in cylinder #2, and the engine needed to be replaced. The dealer was contacted. The vehicle was not repaired. The contact related the failure to TSB: 20-2100 (Coolant in Cylinders, White Exhaust Smoke, And/or Illuminated MIL); however, the VIN was not included in the service bulletin. The manufacturer was notified of the failure and informed the contact that the VIN was not included in the TSB. The manufacturer referred the contact to the NHTSA Hotline to report the failure. The failure mileage was 150,000.

ENGINE AND ENGINE COOLING

The contact owns a 2018 Ford Fusion. The contact stated that while driving at 35 MPH, the temperature gauge began to indicate that the vehicle was overheating, prompting the contact to discontinue driving the vehicle. The check engine warning light was illuminated. The vehicle was taken to the dealer, who determined that coolant intrusion into various cylinders had resulted in damage to the engine. The contact was informed that the engine needed to be replaced. The vehicle was not repaired. After investigating the failure, the contact related the failure to Customer Satisfaction Program 21N12. The manufacturer was notified of the failure, a case was opened, and the contact was referred to the NHTSA hotline for assistance. The failure mileage was 103,500.

ENGINE AND ENGINE COOLING

The contact owns a 2018 Ford Fusion. The contact stated that the engine was misfiring with white smoke coming from the exhaust pipe. The size of white smoke coming from the exhaust pipe had increased over time. The “WRENCH” warning light remained illuminated. The check engine warning light was illuminated intermittently. The vehicle was hesitating while attempting to start. The vehicle was taken to a certified mechanic who diagnosed that the engine block had coolant intrusion in two cylinders and was causing the misfire. The contact replaced the coils and spark plugs; however, the failure persisted. The contact became aware of NHTSA ID Number: 10213732 (Engine and Engine Cooling) which was linked to the failure. The dealer was contacted and confirmed that the vehicle was not included due to the mileage. The manufacturer was made aware of the failure and confirmed that the vehicle was not covered under the NHTSA ID Number. The manufacturer referred the contact to the NHTSA Hotline to file a safety complaint. The failure mileage was 119,000.

POWER TRAIN

The contact owns a 2018 Ford Fusion. The contact stated that while at a stoplight, the vehicle hesitated and jerked. The contact depressed the accelerator pedal, but the vehicle hesitated and lost motive power. The service vehicle message was displayed. There was a highlighted rectangle displayed. The vehicle was taken to the local dealer, where it was diagnosed and DTC: P0218/P177S was retrieved, and it was determined that the transmission needed to be replaced. The vehicle was not repaired. The vehicle was taken to another local dealer, Academy Ford Sales (13401 Baltimore Ave, Laurel, MD 20707); where it was diagnosed that the transmission, intermittent clutch, and shaft needed to be replaced. The vehicle was not repaired. The vehicle was taken to an independent mechanic who determined that the transmission needed to be replaced. The vehicle was repaired. The manufacturer was contacted and referred the contact to the NHTSA Hotline. The failure mileage was approximately 70,000.

ENGINE AND ENGINE COOLING

The contact owns a 2018 Ford Fusion. The contact stated that while starting the vehicle, the vehicle shuddered with white smoke coming from the exhaust pipe. The check engine warning light was illuminated. The failure had occurred on several occasions. The vehicle was taken to an independent mechanic where it was diagnosed with coolant leak into the engine. The contact was informed that the engine needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure and filed a complaint. The vehicle remained at residence unrepaired. The approximate failure mileage was 140,000.

ENGINE

Engine overheated multiple times during high speed/high traffic situations due to a design flaw within the engine. Ford was aware of these issues in this engine for years and still knowingly sold them to American consumers, myself included. This is wrong and erodes the trust myself and others have in the American auto industry.

ENGINE AND ENGINE COOLING

The contact's son owns a 2018 Ford Fusion. The contact's son stated while driving at an undisclosed speed, the vehicle shuddered and white smoke emitted from the exhaust pipe. The check engine warning light was illuminated. The failure occurred on several different occasions and the coolant level was abnormally low. The vehicle was not taken to a dealer. The vehicle was not diagnosed or repaired. The manufacturer was notified of the failure. The failure mileage was approximately 90,000.