2014 FORD FOCUS

LATCHES/LOCKS/LINKAGES:DOORS:LATCH

Ford Motor Company (Ford) is recalling certain 2011-2014 Fiesta, 2013-2014 Fusion, 2015 Mustang, 2013-2015 Escape and C-Max, 2012-2015 Focus, 2014-2016 Transit Connect, 2013-2014 Lincoln MKZ, and 2015 MKC vehicles. These vehicles were previously recalled and repaired under recalls 15V-246, 16V-643 or 17V-210, however the repair may not have been completed properly. A component within the door latches may break making the doors difficult to latch and/or leading the driver or a passenger to believe a door is securely closed when, in fact, it is not.

Risk: A door that is not securely latched could open while the vehicle is in motion, increasing the risk of injury to a vehicle occupant.

FUEL SYSTEM, GASOLINE:STORAGE

Ford Motor Company (Ford) is recalling certain 2012 and 2017 Focus vehicles equipped with 2.0L GDI gasoline engines and 2013-2014 Focus ST vehicles equipped with 2.0L GTDI engines, previously recalled under 18V-735. The affected vehicles did not have the Powertrain Control Module (PCM) updated as intended. Therefore, the Canister Purge Valve (CPV) may malfunction, possibly causing excessive vacuum in the fuel vapor management system.

Risk: The excessive vacuum may result in an engine stall while driving, without warning and without the ability to restart the vehicle, increasing the risk of a crash.

FUEL SYSTEM, GASOLINE:STORAGE

Ford Motor Company (Ford) is recalling certain 2012-2018 Ford Focus vehicles with a 2.0L GDI or 2.0L GTDI engine. The Canister Purge Valve (CPV) may malfunction, possibly causing excessive vacuum in fuel vapor management system.

Risk: The excessive vaccuum may result in an engine stall while driving, without warning and without the ability to restart the vehicle, increasing the risk of a crash.

LATCHES/LOCKS/LINKAGES:DOORS:LATCH

Ford Motor Company (Ford) is recalling certain model year 2012-2015 Ford Focus, 2013-2015 Ford Escape and Ford C-MAX, 2015 Lincoln MKC and Ford Mustang, and 2014-2016 Ford Transit Connect vehicles. A component within the door latches may break, preventing the doors from latching and/or leading the driver or a passenger to believe a door is securely closed when, in fact, it is not.

Risk: A door that is not securely latched could open while the vehicle is in motion, increasing the risk of injury to a vehicle occupant.

STRUCTURE:BODY:HATCHBACK/LIFTGATE

Ford Motor Company (Ford) is recalling certain model year 2013-2017 Ford Focus hatchback vehicles manufactured February 14, 2012, to August 26, 2016 and equipped with a manual transmission. The hatchback of the affected vehicles may be unlatched with a single press of the interior latch release button. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 206, "Door Locks and Door Retention Components."

Risk: With only a single press needed, the driver may accidently unlatch the hatchback, increasing the risk of injury to any unsecured passengers in the back.

ELECTRICAL SYSTEM:WIRING

Ford Motor Company (Ford) is recalling certain model year 2013 Escape vehicles manufactured January 11, 2012, to April 1, 2013, and 2013-2014 Focus ST vehicles manufactured May 03, 2012, to October 14, 2013. Insufficient compression in the engine wiring harness splices to the Manifold Absolute Pressure (MAP) sensor may provide incorrect signals to the powertrain control module (PCM).

Risk: The incorrect signals could cause the vehicle to hesitate or the engine to stall, increasing the risk of a crash.

FUEL SYSTEM, GASOLINE:DELIVERY:FUEL PUMP

Ford Motor Company (Ford) notified the agency on January 8, 2015, that they are recalling certain model year 2014 Ford Escape vehicles manufactured April 15, 2014, to May 8, 2014, and 2015 Lincoln MKC vehicles manufactured April 21, 2014, to May 15, 2014. On April 30, 2015, Ford expanded the recall to cover an additional 45,505 vehicles, including certain model year 2014-2015 Ford Transit Connect vehicles manufactured November 11, 2013, to August 29, 2014, 2014-2015 Ford Fiesta vehicles manufactured April 10, 2014, to June 17, 2014 and 2014 Ford Edge vehicles manufactured April 30, 2014, to May 21, 2014. Improper nickel plating of components within the fuel pump may result in the fuel pump failing.

Risk: If the fuel pump fails, the vehicle may stall without warning, increasing the risk of a crash.

FUEL SYSTEM, GASOLINE:DELIVERY

Ford Motor Company (Ford) is recalling certain model year 2014 Ford Focus vehicles manufactured May 1, 2014, to May 24, 2014, 2014 Ford Escape vehicles manufactured on June 6, 2014, and 2015 Lincoln MKC vehicles manufactured June 4, 2014, to July 7, 2014. In the affected vehicles, the Fuel Delivery Module (FDM) may crack between the filter body and the filter cap, possibly resulting in low fuel pressure.

Risk: A reduction in fuel pressure may result in a vehicle stall, increasing the risk of a crash.

STEERING

Ford Motor Company (Ford) is recalling certain model year 2014 Focus and C-Max vehicles manufactured August 8, 2014, to August 15, 2014. The affected vehicles may have steering gears that were incorrectly assembled.

Risk: The incorrectly manufactured steering gears may cause impaired steering, including the loss of steering control, increasing the risk of a crash.

POWER TRAIN

I am filing a complaint against Ford Motor Company for their refusal to honor Recall 15B22 (Customer Satisfaction Program) related to the transmission issues on my 2014 Ford Fusion Hatchback. We purchased this vehicle as the second owners, and it currently has only 140,000 miles. Despite the recall still being in effect, Ford has denied coverage and is demanding nearly $2,000 to repair the transmission, stating that it needs a new computer. This has caused significant hardship for my family. The vehicle is my son’s first car, purchased with the last of our savings, and it has been stuttering horribly, making it unsafe and unreliable to drive. What should have been an exciting and empowering first-car experience has turned into a stressful financial and emotional burden. Recalls exist to correct known defects that compromise safety and vehicle reliability. Ownership status should not be grounds for denying repairs. Ford’s refusal to perform the repair under Recall 15B22 violates the spirit and intent of consumer protection laws and leaves families like mine without recourse. I respectfully request that your office investigate this matter and require Ford to cover the transmission repair under the recall, as they are obligated to do. I am happy to provide additional documentation, including my vehicle information, service denial, and any related correspondence. Thank you for your time and attention. I look forward to your assistance in resolving this matter fairly and promptly

POWER TRAIN

I am writing to file a complaint regarding my 2014 Ford Focus, which is experiencing transmission failures related to the known defective transmission system. Ford acknowledged widespread issues with this transmission in Customer Satisfaction Program 14M02, which extended coverage for the Transmission Control Module (TCM). Unfortunately, my vehicle’s failure occurred 2 months after the program expired in June 2025, and I was informed by my dealer that Ford will no longer cover the repair. This situation is deeply concerning for several reasons: Known Defect: Ford has long been aware of systemic failures in the transmission. Numerous recalls, service programs, and even class-action settlements confirm that these problems are widespread and not isolated. Safety Hazard: Transmission hesitation, shuddering, and sudden loss of power create dangerous driving conditions, especially when merging or crossing intersections. Unfair Limitation of Remedy: The expiration of 14M02 leaves owners like me with expensive repairs for a defect Ford already admitted responsibility for. Ford’s responsibility to address this issue should not end simply because the program expired, particularly when the defect poses ongoing safety risks. I am requesting that Ford: Provide goodwill coverage to replace/repair the failed transmission control module (or related components) at no cost to me. Extend support for affected owners beyond the June 2025 expiration, as the defect persists in vehicles on the road today. I have filed or will be filing this complaint with the National Highway Traffic Safety Administration (NHTSA), the Better Business Bureau Auto Line, and my State Attorney General’s office so that my concerns are documented at the federal and state level. I urge Ford to take responsibility and ensure customer safety by addressing this defective transmission beyond arbitrary deadlines. [XXX] 2014 Ford Focus INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

FUEL/PROPULSION SYSTEM

Be reaching out and taking my car to Ford for recalls within the time limit told me they did not see no code I replace it it breaks down put me and my daughter at risk on the highway unsafe and now I spent all my money and can’t afford another car because of Ford not Doing their job with the policy and the warranties the recalls I’ve been going through so much trying to fix this car and now I have to take a complete loss because it’s finally broken down and no one wants to take the car

ENGINE

Be reaching out and taking my car to Ford for recalls within the time limit told me they did not see no code I replace it it breaks down put me and my daughter at risk on the highway unsafe and now I spent all my money and can’t afford another car because of Ford not Doing their job with the policy and the warranties the recalls I’ve been going through so much trying to fix this car and now I have to take a complete loss because it’s finally broken down and no one wants to take the car

ELECTRICAL SYSTEM

Be reaching out and taking my car to Ford for recalls within the time limit told me they did not see no code I replace it it breaks down put me and my daughter at risk on the highway unsafe and now I spent all my money and can’t afford another car because of Ford not Doing their job with the policy and the warranties the recalls I’ve been going through so much trying to fix this car and now I have to take a complete loss because it’s finally broken down and no one wants to take the car

UNKNOWN OR OTHER

I keep getting denied for warranty TCM had the code I did a report after it was I would be covered had proof of the codes and deny me for another service that’s under warranty pretty much just take my money send me out the way and then I get stuck on the highway from the problem in having to fix it myself

VEHICLE SPEED CONTROL

I keep getting denied for warranty TCM had the code I did a report after it was I would be covered had proof of the codes and deny me for another service that’s under warranty pretty much just take my money send me out the way and then I get stuck on the highway from the problem in having to fix it myself

ENGINE

I keep getting denied for warranty TCM had the code I did a report after it was I would be covered had proof of the codes and deny me for another service that’s under warranty pretty much just take my money send me out the way and then I get stuck on the highway from the problem in having to fix it myself

POWER TRAIN

The contact owns a 2014 Ford Focus. The contact stated that while depressing the accelerator pedal, the vehicle failed to respond as needed. The contact stated that while driving at various speeds, the engine overheated, and the vehicle hesitated and stalled. The check engine warning light illuminated. The dealer was contacted. The vehicle was taken to the dealer to be diagnosed, and the contact was informed that the clutch needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure and offered no assistance. The approximate failure mileage was 136,000.

ENGINE

The contact owns a 2014 Ford Focus. The contact stated that while depressing the accelerator pedal, the vehicle failed to respond as needed. The contact stated that while driving at various speeds, the engine overheated, and the vehicle hesitated and stalled. The check engine warning light illuminated. The dealer was contacted. The vehicle was taken to the dealer to be diagnosed, and the contact was informed that the clutch needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure and offered no assistance. The approximate failure mileage was 136,000.

POWER TRAIN

My car has been to the shop twice for the TCM issues, and both times, in 2016 and 2021, the shop performed adaptive learning and cleared the codes, instead of replacing the faulty part. Now, the TCM has completely broken and needs to be replaced. The car wouldn't start at the gas station suddenly. After rocking the car back and forth it did start, but wouldn't go when shifted into drive. It is apparently 2 months out of the extended warranty coverage and now, I have to pay $1,300+ for a repair?! This seems unfair. They knew they had a faulty part, they performed band-aid fixes, and now I am holding the bag.

ELECTRICAL SYSTEM

My car has been to the shop twice for the TCM issues, and both times, in 2016 and 2021, the shop performed adaptive learning and cleared the codes, instead of replacing the faulty part. Now, the TCM has completely broken and needs to be replaced. The car wouldn't start at the gas station suddenly. After rocking the car back and forth it did start, but wouldn't go when shifted into drive. It is apparently 2 months out of the extended warranty coverage and now, I have to pay $1,300+ for a repair?! This seems unfair. They knew they had a faulty part, they performed band-aid fixes, and now I am holding the bag.

ENGINE

My car has been to the shop twice for the TCM issues, and both times, in 2016 and 2021, the shop performed adaptive learning and cleared the codes, instead of replacing the faulty part. Now, the TCM has completely broken and needs to be replaced. The car wouldn't start at the gas station suddenly. After rocking the car back and forth it did start, but wouldn't go when shifted into drive. It is apparently 2 months out of the extended warranty coverage and now, I have to pay $1,300+ for a repair?! This seems unfair. They knew they had a faulty part, they performed band-aid fixes, and now I am holding the bag.

POWER TRAIN

The vehicle started two jerk while driving and dropped in speed. My dashboard displayed a “transmission fault” message. After stopping the vehicle would have trouble getting back up to speed.

POWER TRAIN

Car running rough/jerky. Trouble accelerating, especially up hills, and following stops. On [XXX], car stalled on [XXX]. Dash light came on saying "transmission overheating pull over immediately". This happened multiple times on the same day. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

ELECTRICAL SYSTEM

Car running rough/jerky. Trouble accelerating, especially up hills, and following stops. On [XXX], car stalled on [XXX]. Dash light came on saying "transmission overheating pull over immediately". This happened multiple times on the same day. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

ENGINE

Car running rough/jerky. Trouble accelerating, especially up hills, and following stops. On [XXX], car stalled on [XXX]. Dash light came on saying "transmission overheating pull over immediately". This happened multiple times on the same day. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

POWER TRAIN:AUTOMATIC TRANSMISSION:CONTROL MODULE (TCM/PCM/TECM)

The contact owns a 2014 Ford Focus. The contact stated that while depressing the accelerator pedal, the vehicle failed to properly accelerate. The vehicle decelerated and stalled. The vehicle failed to restart and was later towed to the local Pep Boys Service Center. The service mechanic diagnosed the vehicle and determined that the TCM was faulty and needed to be replaced. The vehicle was not repaired and was later towed to the local dealer. The local dealer also stated that the TCM was faulty and needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure, but no assistance was offered. The contact was informed that the vehicle was not eligible for the Extended Warranty for the failure. The failure mileage was 81,000.

UNKNOWN OR OTHER

Door lock and windows dint work properly. Transmission not working appropriately or at . Randomly says transmission overheating or won't go in reverse

ELECTRICAL SYSTEM

Door lock and windows dint work properly. Transmission not working appropriately or at . Randomly says transmission overheating or won't go in reverse

POWER TRAIN

Subject: Urgent Safety Concern – Transmission Failure on 2014 Ford Focus (VIN: [XXX] ) To Whom It May Concern, I am writing to report a critical and ongoing safety issue with my 2014 Ford Focus. The vehicle stalls without warning, pops out of gear, and frequently overheats regardless of outside temperature. These failures occur while idling at traffic lights, merging into traffic, and during regular driving conditions. This issue has placed me in dangerous situations daily—I've narrowly avoided collisions and have been forced to block traffic because the car will not engage gear for 5 to 20 minutes at a time. It is not safe for me to exit the vehicle during these episodes, and I am deeply concerned for my safety and the safety of others. I understand there may not be an active recall for this VIN, but the symptoms align with known issues related to the PowerShift transmission. I am requesting an immediate diagnostic review and assistance under any applicable warranty, customer satisfaction program, or technical service bulletin. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

POWER TRAIN

The contact owns a 2014 Ford Focus. The contact stated while driving 30 MPH, the vehicle jerked, and the vehicle failed to accelerate as intended while depressing the accelerator pedal and the vehicle stalled. The message "Transmission Overheating - Stop Vehicle" was displayed. The vehicle was able to coast to the side of the road. The contact waited for 20 minutes to restart the vehicle. After several attempts, the vehicle restarted; however, the failure recurred a short distance afterwards. The contact coasted to the side of the road and restarted the vehicle. The vehicle was not diagnosed or repaired by an independent mechanic or dealer. The vehicle was not repaired due to the cost. The failure had progressively worsened. Most recently, the transmission overheated, and the contact had to pull over and wait for the transmission to cool down. Upon further investigation, the contact related the failure to NHTSA Campaign Number: 13V523000 (Power Train). The manufacturer was made aware of the failure and referred the contact to the NHSTA Hotline for assistance. The failure mileage was approximately 168,000.

POWER TRAIN

My 2014 Ford Focus is having problems with the engine. For starters is several occasions the car will start and not turn off when turning the key to the off position, the car will still stay on. I took it to the automotive parts store and the guy there had me turn the key off and disconnect the battery and that seem to turn off the car. After they had my car scanned with a computer and found lots of issues with. Car stalls and had check engine lights and also a transmission warning light on making it difficult for the car to drive. Recently water dripping inside the vehicle passenger side when the AC is turned on. The car also doesn’t unlock the doors from the inside have to open it for the passenger side.

ENGINE

My 2014 Ford Focus is having problems with the engine. For starters is several occasions the car will start and not turn off when turning the key to the off position, the car will still stay on. I took it to the automotive parts store and the guy there had me turn the key off and disconnect the battery and that seem to turn off the car. After they had my car scanned with a computer and found lots of issues with. Car stalls and had check engine lights and also a transmission warning light on making it difficult for the car to drive. Recently water dripping inside the vehicle passenger side when the AC is turned on. The car also doesn’t unlock the doors from the inside have to open it for the passenger side.

ELECTRICAL SYSTEM

My 2014 Ford Focus is having problems with the engine. For starters is several occasions the car will start and not turn off when turning the key to the off position, the car will still stay on. I took it to the automotive parts store and the guy there had me turn the key off and disconnect the battery and that seem to turn off the car. After they had my car scanned with a computer and found lots of issues with. Car stalls and had check engine lights and also a transmission warning light on making it difficult for the car to drive. Recently water dripping inside the vehicle passenger side when the AC is turned on. The car also doesn’t unlock the doors from the inside have to open it for the passenger side.

POWER TRAIN

The contact owns a 2014 Ford Focus. The contact stated that while driving at 35 MPH, the vehicle shuddered, and the check engine warning light was illuminated. The contact pulled to the side of the road and turned off the vehicle. The contact stated that upon restarting the vehicle after a few minutes, the vehicle responded as intended. Additionally, the contact stated that while driving 30 MPH on another occasion, the vehicle failed to accelerate as intended while depressing the accelerator pedal. The check engine warning light was illuminated. The vehicle was taken to the dealer, where it was diagnosed that the clutch Actuator B had failed, which caused the TCM to fail. The contact was informed that the clutch Actuator B and the TCM needed to be replaced. The vehicle was repaired. The manufacturer was made aware of the failure and filed a case. The manufacturer referred the contact to the NHTSA Hotline to report the safety failure. The failure mileage was approximately 97,500.

POWER TRAIN:AUTOMATIC TRANSMISSION:CONTROL MODULE (TCM/PCM/TECM)

The contact owns a 2014 Ford Focus. The contact stated while attempting to drive from a complete stop, the vehicle failed to respond upon depressing the accelerator pedal. Additionally, the vehicle failed to respond upon shifting to reverse(R). The contact stated that the vehicle failed to shift into gear. The check engine warning light was illuminated, and the message "Transmission Fault - Service Now" was displayed. The contact was able to shift to neutral(N) after several attempts, and the vehicle was pushed into a gas station with assistance. The contact stated that upon scanning the vehicle with a vehicle scanner, the contact retrieved diagnostic trouble codes indicating a TCM failure. The contact accidentally reset the codes, and the vehicle became drivable; however, the vehicle failed to exceed 40 MPH. The contact stated that the failure recurred. The vehicle was taken to the dealer to be diagnosed, but the dealer was unable to duplicate the failure because the code had been reset. The vehicle was taken to a second dealer, Nielsen Ford of Morristown (170 Ridgedale Ave, Morristown, NJ 07960), where it was diagnosed with TCM failure, and the contact was provided an estimate for the repair. The vehicle was not repaired. The manufacturer was notified of the failure and referred the contact to the NHTSA Hotline for assistance. The failure mileage was approximately 95,711.

POWER TRAIN

This car should have been added to two customer service programs through Ford. 19N08 and 19N08. This covers problems with the TCM and clutch pack. After speaking with Ford customer service, they confirmed that my vehicle fell within the build dates outlined in those programs and was built at the Michigan facility that is outlined in these programs. They refused to add my VIN to these customer service programs stating that it has expired. Had I known about the customer service programs when I was supposed to know about them, I would have easily had this issue fixed, but now I am left with a car with severe transmission issues. The only thing they could tell me to do was file a complaint with NHTSA. I need help getting Ford to acknowledge and fix this issue.

POWER TRAIN

My car was purchased in 2015 and currently has ~69,000 miles. All routine maintenance has been completed on schedule. The clutch was repaired under warranty around ~10,000 and the Transmission Control (TCM) was corrected via software update in 2017. The TCM is now failing and requiring replacement. Ford Motor company was offering extended warranty to 150,000 miles or 10 years with one free replacement after that milestone was reached. That program apparently expired 6/30/25. Ford lost litigation on this vehicle as they sold the vehicles knowing the defect in the transmission. I am now responsible for an out of pocket repair due the expiration of the program. I contacted Ford Customer Care Ford Customer Care case number CXH05090063W2F2H4 and they suggested I file a complaint with the NHTSA.

SERVICE BRAKES

1) power train system- P090C AND P090C-00 clutch b actuator circuit low causing transmission to slip. dangerous when driving 2) anti-lock brake system code U0401-00 and U3003-16

POWER TRAIN

1) power train system- P090C AND P090C-00 clutch b actuator circuit low causing transmission to slip. dangerous when driving 2) anti-lock brake system code U0401-00 and U3003-16

POWER TRAIN:AUTOMATIC TRANSMISSION:CONTROL MODULE (TCM/PCM/TECM)

The contact owns a 2014 Ford Focus. The contact stated while driving 30-35 MPH, the vehicle shuddered, failed to accelerate, or shift into the intended gear. The check engine warning light was illuminated. The vehicle was taken to the dealer, where it was diagnosed and determined that the TCM had failed and needed to be replaced. The vehicle was not repaired. The contact related the failure to an unknown recall. The manufacturer was notified of the failure. The failure mileage was approximately 50,000.

ELECTRICAL SYSTEM

The contact owns a 2014 Ford Focus. The contact stated while driving at an undisclosed speed, the vehicle lost automotive power. There was no warning light illuminated. The vehicle was taken to a dealer where it was diagnosed and determined that a wiring harness needed to be repaired. The dealer made the contact aware of an unknown recall; however, the VIN was not included. The vehicle was not repaired. The manufacturer was notified of the failure and referred the contact to the NHTSA Hotline to report the failure. The failure mileage was approximately 62,000.

POWER TRAIN

I recently purchased this car from a private seller. Within weeks, the vehicle began exhibiting serious transmission issues — including sudden loss of power, inability to shift correctly, and entering “limp mode”, which severely restricts speed and performance. I had the codes scanned and received P090C and P090C-00, which point to a transmission control module (TCM) or clutch actuator circuit failure — an issue widely known in these vehicles with the DPS6 PowerShift transmission. Ford previously issued a Customer Satisfaction Program (CSP 14M01) for this exact TCM failure, but they have since ended the program (as of June 30, 2025), and they are refusing to cover the repair — even though my vehicle is within the affected model year range and has not yet had the TCM replaced. The car has already had the clutch replaced, but the shifting problems and check engine light returned, putting me at risk while driving. This is a known, recurring safety issue, and the manufacturer is not standing behind its repair despite the car being part of a program that previously acknowledged this defect. I’m filing this complaint to urge the NHTSA to reopen its investigation or require Ford to reinstate support for affected owners

POWER TRAIN

The contact owns a 2014 Ford Focus. The contact stated that while making a turn from a complete stop at an intersection, the vehicle stalled. There was no warning light illuminated. The contact was able to pull over to the side of the road; however, the vehicle failed to restart and remained on the side of the road. The contact stated that the vehicle was previously repaired under NHTSA Campaign Number: 13V523000 (Power Train); which the contact related to the failure. The dealer was not contacted. The vehicle was not diagnosed or repaired. The manufacturer was notified of the failure and referred the contact to the NHTSA Hotline for assistance. The failure mileage was approximately 100,800.

POWER TRAIN

Driving and all of a sudden the engine light comes on while sitting at the light. Went to accelerate and it was like I was driving a stick shift and then it was a big jerk. The car has never done this. Pulled over in a parking lot and then was not able to reverse my car.

VEHICLE SPEED CONTROL

I’m pretty sure the tcm went out because the check engine light is on and it is shuddering and losing power randomly. Also will not go into reverse unless I shut car off.

FUEL/PROPULSION SYSTEM

I’m pretty sure the tcm went out because the check engine light is on and it is shuddering and losing power randomly. Also will not go into reverse unless I shut car off.

POWER TRAIN

The contact owns a 2014 Ford Focus. The contact stated that while driving at an undisclosed speed, the "Transmission Malfunction" message was displayed, and the contact continued driving to the destination. Additionally, the message "Transmission Overheating – Pull Over Now", displayed and the contact stopped driving the vehicle. The check engine warning light was illuminated. The vehicle was taken to the dealer, who diagnosed a failure with the transmission control module. The vehicle was repaired. After investigating the failure, the contact related the failure to Customer Satisfaction Program: 14M02. The manufacturer was notified of the failure, a case was opened, and the contact was referred to the NHTSA Hotline for assistance. The failure mileage was 103,000.

POWER TRAIN

Transmission Control Module stopped working. The car is significantly below amount of miles when the TCM should stop working.

ENGINE

The contact owns a 2014 Ford Focus. The contact stated that the message "Transmission Overheating" was display while driving at various speeds. The contact stated that the check engine warning light was illuminated. The vehicle was taken to a Certified Mechanic who diagnosed the vehicle with transmission control module failure. The vehicle was not repaired. The manufacturer was informed of a possible recall but confirmed that the VIN was not under recall. The manufacturer referred the contact to the NHTSA Hotline to report the failure. The failure mileage was approximately 90,000.

POWER TRAIN

The contact owns a 2014 Ford Focus. The contact stated that the message "Transmission Overheating" was display while driving at various speeds. The contact stated that the check engine warning light was illuminated. The vehicle was taken to a Certified Mechanic who diagnosed the vehicle with transmission control module failure. The vehicle was not repaired. The manufacturer was informed of a possible recall but confirmed that the VIN was not under recall. The manufacturer referred the contact to the NHTSA Hotline to report the failure. The failure mileage was approximately 90,000.

ELECTRICAL SYSTEM

Improperly shifting, intermittently stalls in shifting and loses transmission power. Scan code PO902 Clutch Actuator circuit low Plus 3 other possible

POWER TRAIN

Improperly shifting, intermittently stalls in shifting and loses transmission power. Scan code PO902 Clutch Actuator circuit low Plus 3 other possible

POWER TRAIN

I have a 2014 Ford Focus. For years, the car has been shaking when I slow down and speed up. I never really cared because it got me from point A to point B. But now it stalls and won't shift gears unless I go to high RPMS. The check engine light is on and a mechanic told me the transmission needs replaced. I have a DPS6 transmission and discovered that it is part of the class action lawsuit and extended warranty. I called Ford and they told me to write a letter to their office of general counsel. I am worried that is a stall tactic so I want to report it here. I no longer feel safe driving this vehicle.

VEHICLE SPEED CONTROL

I have a 2014 Ford Focus. For years, the car has been shaking when I slow down and speed up. I never really cared because it got me from point A to point B. But now it stalls and won't shift gears unless I go to high RPMS. The check engine light is on and a mechanic told me the transmission needs replaced. I have a DPS6 transmission and discovered that it is part of the class action lawsuit and extended warranty. I called Ford and they told me to write a letter to their office of general counsel. I am worried that is a stall tactic so I want to report it here. I no longer feel safe driving this vehicle.

POWER TRAIN

Car stalls and have had three car accidents and ford refused to pay for gas tank isoes and car does not start after it is used for a few mins. There is a serious mileage fluctuations and ford dealership tefises to repair failed recall and claim ford Corp will not pay for repairs so that is nothing to be seen. Car has been seen 3 ties after failed repair and ford will nit take any responsibility for tevlls that didn't work.. Ford might offered some repair program but honoring it is another matter. Ford is aware of car accidents and claim they rather be sues then Repair car.

FUEL/PROPULSION SYSTEM

Car stalls and have had three car accidents and ford refused to pay for gas tank isoes and car does not start after it is used for a few mins. There is a serious mileage fluctuations and ford dealership tefises to repair failed recall and claim ford Corp will not pay for repairs so that is nothing to be seen. Car has been seen 3 ties after failed repair and ford will nit take any responsibility for tevlls that didn't work.. Ford might offered some repair program but honoring it is another matter. Ford is aware of car accidents and claim they rather be sues then Repair car.

POWER TRAIN

In 2018/2017 I became aware of the extended ford warranty on the TCM for a period of Fords in which my vehicle fit under. It was difficult discussing this issue with ford in getting it in to be replaced under warranty but eventually I was able to get it in for a diagnosis and appointment. Meanwhile, the whole time my car has maintained shifting roughly even though it had gotten the supposed replacement - and the vehicle was sold to me this way from Hayes Chrysler in Lawrenceville, GA. ]About a month and a half ago, my car shifts rougher than usual and my check engine light comes on, I make an appointment with Ford since there is another extended warranty covering the TCM but the dealership fails to replace it and states that it needs a new clutch - when in fact it is reading a code unrelated to the clutch (P07A5).

VEHICLE SPEED CONTROL

My car RPM get stuck on 3 and begin to jerk while driving on the Highway.

POWER TRAIN

The contact owns a 2014 Ford Focus. The contact stated that while driving at an undisclosed speed, the transmission unexpectedly downshifted into first gear and the transmission was slipping. No warning light was illuminated. The vehicle was taken to the dealer, who determined that the clutch needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure and advised the contact to report the failure to the NHTSA Hotline. The failure mileage was approximately 42,000.

VISIBILITY/WIPER

When you turn on defrost it fogs up all the windows quickly. Can't see out windows. Have to roll windows down to see.

UNKNOWN OR OTHER

My car smells like it’s leaking gas and when I took a flash light n went under the car it shows the tank and the hose connected to the tank has signs of it being wet but when the car is running it smells a lot worse and constantly is shaking, shuddering and causing my transmission to malfunction and I’ve read online that there was a re call # 14S20 But i can’t find it on this website

FUEL/PROPULSION SYSTEM

My car smells like it’s leaking gas and when I took a flash light n went under the car it shows the tank and the hose connected to the tank has signs of it being wet but when the car is running it smells a lot worse and constantly is shaking, shuddering and causing my transmission to malfunction and I’ve read online that there was a re call # 14S20 But i can’t find it on this website

VEHICLE SPEED CONTROL

On June 10th 2025 the engine light came on in my 2014 Ford Focus and I lost transmission function. The car was slipping out of gear, completely losing power and speed between first & second gear and third & fourth gear. I pulled into traffic before realizing the issue and almost got hit by two oncoming vehicles - one locked up their brakes to avoid hitting me, the other swerved into another lane which thankfully was empty. Slowing down was difficult, it was very hard to stop and I lost reverse gear. The overall driving experience was very rough and jerky. Driving 3 miles home I almost got rear ended two times due to loss of power between first & second gear. Driving 6 miles to the Ford dealership I almost got rear ended 1 time & 1 time I could not completely stop until I was halfway into a busy intersection. I had no ability to backup and traffic was completely blocked in one direction until I was able to safely cross the other 3 lanes of the intersection on a red light!! Prior to this incident & since I bought the car with 12,000 miles in 2020, it ALWAYS had rough transitions between gears & sputtering/brief loss of power when accelerating from stopped. I formerly had a 2013 Ford Focus which had these same issues so I figured that’s just how these cars drive with the Powershift dual clutch transmission. I had no idea that I should have been extremely concerned about the hard shifts & sputtering. I never received a single Customer Satisfaction Program letter from Ford about the clutch, leaking seals, or TCM warranty extensions and issues. If I had I would have brought my car in for service a long time ago. I am disappointed & dismayed that a recall has not been forced by the NHTSA. Ford has gotten away with putting unsafe vehicles on the road with little to no accountability. I, and dozens of others, could have been killed or severely injured while I was on the road in this unsafe car.

POWER TRAIN

On June 10th 2025 the engine light came on in my 2014 Ford Focus and I lost transmission function. The car was slipping out of gear, completely losing power and speed between first & second gear and third & fourth gear. I pulled into traffic before realizing the issue and almost got hit by two oncoming vehicles - one locked up their brakes to avoid hitting me, the other swerved into another lane which thankfully was empty. Slowing down was difficult, it was very hard to stop and I lost reverse gear. The overall driving experience was very rough and jerky. Driving 3 miles home I almost got rear ended two times due to loss of power between first & second gear. Driving 6 miles to the Ford dealership I almost got rear ended 1 time & 1 time I could not completely stop until I was halfway into a busy intersection. I had no ability to backup and traffic was completely blocked in one direction until I was able to safely cross the other 3 lanes of the intersection on a red light!! Prior to this incident & since I bought the car with 12,000 miles in 2020, it ALWAYS had rough transitions between gears & sputtering/brief loss of power when accelerating from stopped. I formerly had a 2013 Ford Focus which had these same issues so I figured that’s just how these cars drive with the Powershift dual clutch transmission. I had no idea that I should have been extremely concerned about the hard shifts & sputtering. I never received a single Customer Satisfaction Program letter from Ford about the clutch, leaking seals, or TCM warranty extensions and issues. If I had I would have brought my car in for service a long time ago. I am disappointed & dismayed that a recall has not been forced by the NHTSA. Ford has gotten away with putting unsafe vehicles on the road with little to no accountability. I, and dozens of others, could have been killed or severely injured while I was on the road in this unsafe car.

POWER TRAIN

The contact owns a 2014 Ford Focus. While the contact’s daughter was driving approximately 30 MPH, the lost motive power and started to decelerate unintendedly. The driver coasted to the side of the road; however, while attempting to turn around to return home, the vehicle failed to reverse as intended. The driver drove the longer route back to the residence because the vehicle failed to shift into reverse. The check engine warning light was illuminated but was off the following morning. The vehicle was not taken to the dealer to be diagnosed or repaired. The manufacturer was not informed of the failure. The failure mileage was approximately 86,000.

ENGINE

The contact owns a 2014 Ford Focus. While the contact’s daughter was driving approximately 30 MPH, the lost motive power and started to decelerate unintendedly. The driver coasted to the side of the road; however, while attempting to turn around to return home, the vehicle failed to reverse as intended. The driver drove the longer route back to the residence because the vehicle failed to shift into reverse. The check engine warning light was illuminated but was off the following morning. The vehicle was not taken to the dealer to be diagnosed or repaired. The manufacturer was not informed of the failure. The failure mileage was approximately 86,000.

POWER TRAIN

Jerking or shuddering when shifting gears Delayed or harsh gear changes The check engine light is on Trouble accelerating or decelerating The car stalls or has trouble starting

POWER TRAIN

The contact owns a 2014 Ford Focus. The contact stated that while driving 30 MPH, the vehicle hesitated and lost motive power. The contact stated that the vehicle failed to accelerate or exceed 30 MPH. The message "Transmission Overheating" was displayed. The check engine warning light was illuminated. The vehicle was not taken to the dealer or an independent mechanic. The vehicle was not repaired. After investigating the failure, the contact related the failure to NHTSA Campaign Number: 13V523000 (Power Train); the VIN was included but was already repaired under the recall. The manufacturer was notified of the failure, a case was opened, and the contact was referred to the NHTSA Hotline for assistance. The failure mileage was 75,000.

POWER TRAIN

The clutch keeps giving out. It’s been fixed 2 times and I have the same issue. It takes a bit in order for the car to generate power to go forward & it shutters when it moves froward when pushing on the gas. It can sometimes move forward a bit when placed in reverse and same thing when I shift to move forward from a parking mode it will go backwards a bit forward a few seconds then moves forward. It also shutters a lot more after I been driving longer distances. It’s a scary feeling when it shutters really bad, makes it feel like the car is going to power off.

UNKNOWN OR OTHER

The clutch keeps giving out. It’s been fixed 2 times and I have the same issue. It takes a bit in order for the car to generate power to go forward & it shutters when it moves froward when pushing on the gas. It can sometimes move forward a bit when placed in reverse and same thing when I shift to move forward from a parking mode it will go backwards a bit forward a few seconds then moves forward. It also shutters a lot more after I been driving longer distances. It’s a scary feeling when it shutters really bad, makes it feel like the car is going to power off.

ENGINE

The clutch keeps giving out. It’s been fixed 2 times and I have the same issue. It takes a bit in order for the car to generate power to go forward & it shutters when it moves froward when pushing on the gas. It can sometimes move forward a bit when placed in reverse and same thing when I shift to move forward from a parking mode it will go backwards a bit forward a few seconds then moves forward. It also shutters a lot more after I been driving longer distances. It’s a scary feeling when it shutters really bad, makes it feel like the car is going to power off.

POWER TRAIN

The contact owns a 2014 Ford Focus. The contact stated while her daughter was driving 30 MPH, the vehicle started to stall with the message "Transmission Hot - Wait 5 Minutes" displayed on the instrument panel. The contact pulled over and allowed the vehicle to cool down; however, the vehicle failed to resume normal operation. The contact stated that despite the message being repeatedly displayed on the instrument panel, the contact's daughter was able to coast the vehicle back to the residence. The following day the vehicle was towed to a dealer where the clutch assembly was replaced. The vehicle was repaired. The manufacturer was notified of the failure and a case was filed. The manufacturer also referred the contact to the NHTSA Hotline to report the failure. The failure mileage was 124,624.

POWER TRAIN

Car shakes and shutters while shifting between gears, no other warning system came on to let me know about the transmission issues prior to this day.

FUEL SYSTEM, GASOLINE

The contact owns a 2014 Ford Focus. The contact stated while driving 60 MPH, the vehicle started sputtering and then stalled. The contact pulled over to the side of the road and restarted the vehicle; however, the failure reoccurred a short while later. The contact stated that gasoline was added to the fuel tank allowing the vehicle to be driven to the residence. The vehicle was taken to an independent mechanic where it was diagnosed and determined that the canister purge valve, fuel tank ,and fuel pump module needed to be replaced. The vehicle was repaired. The manufacturer was notified of the failure. The failure mileage was approximately 80,074.

POWER TRAIN

I am submitting this complaint because Ford Motor Company is refusing to honor its Customer Satisfaction Program 14M02, which extends warranty coverage on the Transmission Control Module (TCM) for certain 2012–2016 Ford Focus vehicles. The 14M02 program extends TCM coverage to 10 years or 150,000 miles from the original warranty start date, and according to updates from Ford, offers a on updates from Ford, offers a one-time repair for TCM failure through June 30, 2025, regardless of mileage or vehicle age. My vehicle experienced issues delayed shifting, transmission failure, or loss of which I have been told is caused by the faulty TCM covered under this program. However, both Ford and the dealership have refused the repair, claiming the program does not apply—despite my vehicle falling within the described criteria. I have found the official 14M02 program bulletin online (e.g., via TSBSearch.com) and spoken to other owners who have successfully received the repair. I believe Ford is failing to uphold its Please investigate Ford’s refusal to honor the TCM extended warranty under Program 14M02 and help ensure affected owners receive the repairs they were promised, especially prior to the June 30, 2025 deadline public warranty commitments, potentially putting drivers at risk due to sudden transmission failure. The company’s inconsistent handling of these repairs raises serious concerns about fairness, accountability, and public safety. Ford has failed to properly diagnose the issue and misled me regarding the coverage of the TCM under the 14M02 warranty. Despite having paid for diagnostics and extensive repairs, my vehicle continues to have the same problems, which should be covered by the 14M02 warranty, and Ford refuses to address the underlying TCM issue. This not only causes significant financial hardship but also leaves me with an unsafe and unreliable vehicle.

POWER TRAIN

On [XXX], we reported the vehicle to a local dealership that it was running rough, with hesitation at acceleration, then a sudden surge of speed; stalls at low speeds/while idling at stop lights; and unexpected increases in RPMs when driving a constant speed. This left my son feeling very unsafe and at risk for accidents. We took the vehicle to the dealership for inspection, suggesting it may be the Transmission Control Module causing issue (for which we've received two notifications about the warranty recall). The dealership said that there was no issue with the TCM and refused to perform the repair. (The dealership said that any repair could not be covered because there was no error code related to the TCM, even though the symptoms were as described in the warranty recall letter.) The dealership instead replaced the canister purge valve. On [XXX], approximately 2.5 weeks later, my [XXX] son was driving this vehicle when he got a transmission warning light indicating an urgent repair. He barely got the car home (at midnight) and was unable to put it in reverse to park. We took the car to the dealership for further inspection. The dealership said that the entire clutch assembly needed to be replaced, for $4100. Based on our research on past class action suits and recalls, it seems like the deterioration of the clutch assembly may be directly related to the TCM issues. However, the dealership has said that... > There's no error code related to the TCM so they can't say whether it is related > Without an error code, the TCM itself can't be replaced, nor can they associate the needed repairs to the TCM > Clutch repair was covered but only to 10 years (this vehicle is low mileage, but 11 years old). Consequently, we are expected to bear the burden of the entire $4100 cost ourselves for a known issue that resulted in thousands of recalls and repairs. Furthermore, this issue should've been caught much earlier given the information we've provided. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION

ENGINE

Was driving the car and it just stalled in the middle of the road and wouldn't start

POWER TRAIN

The contact owns a 2014 Ford Focus. The contact stated that the vehicle was shaking and shuddering while accelerating. The contact stated that there was a rattling sound coming from the vehicle while attempting to accelerate. There were no warning lights illuminated. The vehicle was taken to the dealer who diagnosed that the clutch had failed and needed to be replaced. The vehicle was repaired. The failure persisted and the vehicle was returned to the dealer who diagnosed the same failure. The clutch was replaced a total of three times. The failure was persistent. The contact was informed that the clutch needed to be replaced; however, the vehicle was not repaired due to the vehicle no longer being under warranty. The manufacturer was informed of the failure and opened a case. The manufacturer referred the contact to the NHTSA Hotline to report the failure. The failure mileage was 34,720.

UNKNOWN OR OTHER

I originally purchased this car in June of 2022. Less than a week after I purchased it, the issues started. My check engine light came on and my vehicle revved high, but did not accelerate. When it did this, it made a mechanical humming/grinding noise. It did this for a few short trips, then the issue seemingly resolved itself...the check engine light never turned off. I got the following codes from my reader: P0420, P2782, and P07A3. This vehicle had multiple recalls regarding the TCM malfunctioning. I tried multiple times to have Ford do the repairs as stated in the recalls. They have refused every single time. I was told that the warranty did not apply to my vehicle, then that the parts were on a major backorder, and that I should leave my car with them for an undisclosed period of time. This is not feasible, as I have 2 jobs and a child. Within the last few months, my transmission has started doing the same thing as well as overheating. I am going through coolant much faster than I should. As the issue gets worse, Ford has been of no assistance. Despite my efforts to have the recall work done as legally required, I have been turned away and am now past the 10 year/150k mile replacement warranty. I had brought it in before it ever reached that point. I am terrified to take my child to school or make it to work. My vehicle stalled on the interstate last night and I almost lost my life. There isn't really a trigger, as it acts up like this at random. Some days I drive it with no issues at all. Others, it takes me nearly an hour to get home on an otherwise 18 minute commute.

FUEL SYSTEM, GASOLINE:STORAGE:EVAPORATIVE EMISSIONS:CANISTER

The contact owns a 2014 Ford Focus. The contact stated while driving at an undisclosed speed, the vehicle shuddered abnormally. The check engine warning light was illuminated. The vehicle was taken to a dealer where it was diagnosed that the transmission control module and canister purge valve needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure and referred the contact to the NHTSA Hotline to report the failure. The failure mileage was approximately 131,595.

POWER TRAIN

The contact owns a 2014 Ford Focus. The contact stated while driving at an undisclosed speed, the vehicle shuddered abnormally. The check engine warning light was illuminated. The vehicle was taken to a dealer where it was diagnosed that the transmission control module and canister purge valve needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure and referred the contact to the NHTSA Hotline to report the failure. The failure mileage was approximately 131,595.

ENGINE

The contact owns a 2014 Ford Focus. The contact stated while driving at an undisclosed speed, the vehicle shuddered abnormally. The check engine warning light was illuminated. The vehicle was taken to a dealer where it was diagnosed that the transmission control module and canister purge valve needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure and referred the contact to the NHTSA Hotline to report the failure. The failure mileage was approximately 131,595.

POWER TRAIN

Transmission unexpected stalling and acceleration while driving. Yes Ford dealer located on 9371 Roosevelt blvd Phila PA 19114 they refused to fix the issues stating that the TCM 14302 warranty expired although it has been extended to June 30Th 2025.as well an an independent dealer who has fixed the clutch and transmission but I am still having transmission issues and warning lamp “service transmission now” and vehicle is still experiencing sudden stalling shuddering and is unsafe to drive. I purchased the vehicle Feb 2024 I started experiencing issues the end of December 2024 I took my vehicle to Ford Jan 9th and Fixed the Vehicle through and independent shop on 04/14/2025 and after replacing clutch and transmission I am still experiencing transmission issues.

POWER TRAIN

The contact owns a 2014 Ford Focus. The contact stated that while driving on several occasions at various speeds, the transmission shifted hard and hesitated while accelerating. The vehicle was taken to a dealer on three occasions, where it was diagnosed that the transmission had failed and needed to be repaired. The vehicle was repaired twice however, the failure returned three years later. The manufacturer was notified of the failure. The failure mileage was approximately 35,000.

POWER TRAIN

Dual transmission clause stooped working properly in the road ....I was in the uphill ride so the car behind me had some problems due to me slowing down abruptly in the road.

ENGINE

Dual transmission clause stooped working properly in the road ....I was in the uphill ride so the car behind me had some problems due to me slowing down abruptly in the road.

VEHICLE SPEED CONTROL

Unknown, The car refused to turn on one day and then started up again once I popped the hood. The car refused to go into reverse, I tried some reboot steps and the car started driving like normal, drove the car all the way from NV to NV, husbands new military station, took the car to the ford dealership and they assessed it was the tcm and that the car would be fine to drive again but they recommend another part for up keep, as soon as they replaced the clutch aculators the car started to have more issues than before letting me know it's worse than they thought something about the engine going out and they mentioned its why ford discontinued the dual clutch engine bc it was failing.

UNKNOWN OR OTHER

Unknown, The car refused to turn on one day and then started up again once I popped the hood. The car refused to go into reverse, I tried some reboot steps and the car started driving like normal, drove the car all the way from NV to NV, husbands new military station, took the car to the ford dealership and they assessed it was the tcm and that the car would be fine to drive again but they recommend another part for up keep, as soon as they replaced the clutch aculators the car started to have more issues than before letting me know it's worse than they thought something about the engine going out and they mentioned its why ford discontinued the dual clutch engine bc it was failing.

ENGINE

Unknown, The car refused to turn on one day and then started up again once I popped the hood. The car refused to go into reverse, I tried some reboot steps and the car started driving like normal, drove the car all the way from NV to NV, husbands new military station, took the car to the ford dealership and they assessed it was the tcm and that the car would be fine to drive again but they recommend another part for up keep, as soon as they replaced the clutch aculators the car started to have more issues than before letting me know it's worse than they thought something about the engine going out and they mentioned its why ford discontinued the dual clutch engine bc it was failing.

POWER TRAIN

The contact owns a 2014 Ford Focus. The contact stated that while her sister was driving 30 MPH and attempting to depress the brake pedal, the vehicle failed to respond as needed. The contact stated that when her sister attempted to reverse, the accelerator pedal was depressed, and the vehicle failed to respond as needed. The vehicle was taken to a dealer, where it was diagnosed and determined that the clutch needed to be replaced. The vehicle was not repaired. The contact stated that a software update was performed on the rearview camera. The manufacturer was notified of the failure, and informed the contact that her sister’s vehicle was not under recall. The contact related to the failure of the Customer Satisfaction Program: 14M02 -(Focus Vehicles Equipped with a DPS6 Automatic Transmission Control Module Extended Warranty Coverage); however, the VIN was not included in the customer satisfaction program. The contact was referred to the NHTSA Hotline for assistance. The failure mileage was 143,000.

TIRES

Had brakes and rotors replaced 4/07/2025 and both repair shops indicated that the front passenger tire is bulging but they state also that these are not in warranty since they were only purchased 11/8/2023 and are an 85,000 mile rated tire which I purchased all new, with balancing and alignment at time of purchase. Mavis where I purchased them refuses to fix this problem stating they aren't in warranty any further which I don't see how when I definitely didn't drive 85,000 miles in less than a year and a half. When looking up this tire it seems they're not easily available at this point either.

UNKNOWN OR OTHER

The primary issue is a shuddering or jerking sensation when accelerating from a stop or during low-speed maneuvers, especially during the 1st to 2nd gear shift. delayed shifting, slipping gears, and even the vehicle shifting into neutral at inappropriate times.

STEERING

The contact owns a 2014 Ford Focus. The contact stated that while the vehicle was parked, the steering wheel seized. There were no warning lights illuminated. The contact stated that the failure was related to NHTSA Campaign Number: 14V514000 (Steering). The vehicle was towed to the local dealer to be diagnosed, and the contact was informed that the steering wheel gear needed to be replaced. The DTC: P3000 was retrieved. The vehicle was not repaired. The manufacturer was contacted, but no additional assistance was provided. The failure mileage was approximately 32,000.

POWER TRAIN:CLUTCH ASSEMBLY

The contact owns a 2014 Ford Focus. The contact stated that while driving from a complete stop, the transmission was slipping. There was no warning light illuminated. The vehicle was taken to the dealer, where it was diagnosed with transmission clutch failure. The dealer determined that the clutch assembly, the clutch actuator, and the levers needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure and referred the contact to the NHTSA Hotline for assistance. The failure mileage was approximately 102,000.

VEHICLE SPEED CONTROL

The contact owns a 2014 Ford Focus. The contact stated while driving 15 MPH and while depressing the accelerator pedal, the vehicle failed to respond as needed. The contact stated that a dealer was contacted. The contact was informed that a driver from Ford valet service drove the vehicle to the dealer for the vehicle to be diagnosed; however, the contact was unaware of the diagnostic result. The vehicle was not repaired. The manufacturer was not notified of the failure. The approximate failure mileage was 140,000.

POWER TRAIN

The contact owns a 2014 Ford Focus. The contact stated while driving 15 MPH and while depressing the accelerator pedal, the vehicle failed to respond as needed. The contact stated that a dealer was contacted. The contact was informed that a driver from Ford valet service drove the vehicle to the dealer for the vehicle to be diagnosed; however, the contact was unaware of the diagnostic result. The vehicle was not repaired. The manufacturer was not notified of the failure. The approximate failure mileage was 140,000.

POWER TRAIN

The contact owns a 2014 Ford Focus. The contact stated that when the brake pedal was depressed, the vehicle started shaking abnormally. There were no warning lights illuminated. While driving approximately 50 MPH, the contact became aware that while attempting to accelerate, the RPMs increased, but the vehicle failed to accelerate. The vehicle was taken to the dealer who diagnosed that the clutch had failed. The clutch was replaced under warranty. The failure persisted, and the clutch was replaced approximately 4 additional times. The manufacturer was informed of the failure and opened a case. The manufacturer referred the contact to the NHTSA Hotline to report the failure. The failure mileage was approximately 200.

UNKNOWN OR OTHER

I have had problems with the tcm when I first got the car and now after having to deal with fixing the coolant reservoir my car is shuddering trying to go over 2 rpm. This makes me never want to have a Ford again. This car almost got me killed when the tcm failed and now I feel unsafe driving with the shuddering going on.

POWER TRAIN

The contact owns a 2014 Ford Focus. The contact stated that while her husband was driving 70 MPH, the vehicle failed to respond. A transmission overheated fault message was displayed. The contact's husband merged to the side of the road while the vehicle was losing motive power. The vehicle was driven into a gas station and placed into unknown gears as the transmission seized. The contact towed the vehicle to the residence. The dealer was not made aware of the failure. The vehicle was not diagnosed or repaired. The manufacturer was not made aware of the failure. The failure mileage was approximately 160,771.

ENGINE

The contact owns a 2014 Ford Focus. The contact stated that while her husband was driving 70 MPH, the vehicle failed to respond. A transmission overheated fault message was displayed. The contact's husband merged to the side of the road while the vehicle was losing motive power. The vehicle was driven into a gas station and placed into unknown gears as the transmission seized. The contact towed the vehicle to the residence. The dealer was not made aware of the failure. The vehicle was not diagnosed or repaired. The manufacturer was not made aware of the failure. The failure mileage was approximately 160,771.

UNKNOWN OR OTHER

I just bought a 2014 Ford focus and after getting it a transmission fault warning came on and there was a time I was on my lunch break and the car stalled out and would only let me drive in reverse. Luckily I was able to pull in to a parking lot at a gas station without causing an accident. I put transmission fluid in but the light stayed on. It noticed that there was a leak and my check engine light has also been on the entire time. I've tried having the place I bought it from fix it but they haven't been able to get to it

POWER TRAIN

I just bought a 2014 Ford focus and after getting it a transmission fault warning came on and there was a time I was on my lunch break and the car stalled out and would only let me drive in reverse. Luckily I was able to pull in to a parking lot at a gas station without causing an accident. I put transmission fluid in but the light stayed on. It noticed that there was a leak and my check engine light has also been on the entire time. I've tried having the place I bought it from fix it but they haven't been able to get to it

POWER TRAIN

The contact owns a 2014 Ford Focus. The contact stated that while refueling, the vehicle started shaking with the check engine warning light illuminated. The vehicle failed to reverse. The vehicle was towed to the dealer who diagnosed that the driveshaft had failed and needed to be replaced. The vehicle was repaired; however, the failure recurred approximately 11 days later. The vehicle was towed to the dealer who diagnosed the same code and that the clutch assembly had failed. The vehicle was not repaired. The manufacturer was informed of the failure. The manufacturer referred the contact to the NHTSA Hotline to report the failure. The failure mileage was 115,000.

ENGINE

The contact owns a 2014 Ford Focus. The contact stated that while refueling, the vehicle started shaking with the check engine warning light illuminated. The vehicle failed to reverse. The vehicle was towed to the dealer who diagnosed that the driveshaft had failed and needed to be replaced. The vehicle was repaired; however, the failure recurred approximately 11 days later. The vehicle was towed to the dealer who diagnosed the same code and that the clutch assembly had failed. The vehicle was not repaired. The manufacturer was informed of the failure. The manufacturer referred the contact to the NHTSA Hotline to report the failure. The failure mileage was 115,000.

POWER TRAIN

Excessive jerking when accelerating from a stop.

POWER TRAIN

The contact owns a 2014 Ford Focus. The contact stated while driving at an undisclosed speed, the transmission independently shifted into neutral(N), with the "Transmission Fault" message displayed on the instrument panel. The contact coasted the vehicle into a parking lot and turned off the vehicle. The contact restarted the vehicle and repeatedly moved the gear shifter back and forth until the vehicle correctly recognized that the vehicle was in drive(D). The contact was driven to the residence and remained at the residence. The vehicle was not repaired. The local dealer was contacted about the failure and the contact was informed that a recall related to the failure had expired and that the vehicle no longer qualified for the free repair. The manufacturer was also notified of the failure, but the contact was offered no assistance. The contact was referred to the NHTSA Hotline to report the failure. The failure mileage was approximately 180,000.

UNKNOWN OR OTHER

Transmission. It is available for inspection. It is not safe as the car can just stop anywhere. I got a diagnostics test and it’s the transmission. It has been inspected . The warning light popped on and said transmission fault.

STEERING

The contact owns a 2014 Ford Focus. The contact stated that while her son was driving 10 MPH, the steering wheel became stiff. The contact stated that a dealer was not contacted. The vehicle was taken to an independent mechanic where it was diagnosed that the electrical steering module had failed and needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure. The manufacturer referred the contact to the NHTSA Hotline to report the failure. The approximate failure mileage was 125,000.

POWER TRAIN

Zero codes, but massive stuttering/hesitation when accelerating from stop. Almost in several accidents when turning across traffic or with traffic.

POWER TRAIN

The contact owns a 2014 Ford Focus. The contact stated that after refueling the vehicle, the vehicle failed to restart. The contact stated that the failure was intermittent. The contact stated that while driving at various speeds, the vehicle stalled while the RPM was elevated. The contact pulled over to the side of the road on one occasion, and the vehicle was pushed to the side of the road on the other occasions. The vehicle was restarted after an extended time. An unknown warning light was illuminated. The vehicle was taken to the dealer, where it was diagnosed and determined that the canister purge valve and the TCM had failed and needed to be replaced. The dealer informed the contact that the canister purge valve replacement was covered under Ford Campaign Number: 24N07, and a repair fee would be charged for the TCM replacement. The vehicle was not repaired. The contact related the TCM failure to NHTSA Campaign Number: 13V523000 (Power Train); however, the VIN was not included. The manufacturer was not notified of the failure. The failure mileage was approximately 90,000.

FUEL SYSTEM, GASOLINE

The contact owns a 2014 Ford Focus. The contact stated that after refueling the vehicle, the vehicle failed to restart. The contact stated that the failure was intermittent. The contact stated that while driving at various speeds, the vehicle stalled while the RPM was elevated. The contact pulled over to the side of the road on one occasion, and the vehicle was pushed to the side of the road on the other occasions. The vehicle was restarted after an extended time. An unknown warning light was illuminated. The vehicle was taken to the dealer, where it was diagnosed and determined that the canister purge valve and the TCM had failed and needed to be replaced. The dealer informed the contact that the canister purge valve replacement was covered under Ford Campaign Number: 24N07, and a repair fee would be charged for the TCM replacement. The vehicle was not repaired. The contact related the TCM failure to NHTSA Campaign Number: 13V523000 (Power Train); however, the VIN was not included. The manufacturer was not notified of the failure. The failure mileage was approximately 90,000.

POWER TRAIN

I HAVE TWO RECALLS ON MY FORD FOCUS 2014. FORD REFUSES TO FIX THE TCM DUE TO THE TRANSMISSION SHIFTS. I BROUGHT MY CAR IN WITH ISSUES DEALING WITH THE TSB REVOLVING AROUND THE ENGINE WIRING HARNESS AND TOLD THEM MY CAR BATTERY DIED AND IT COULDN'T REVERSE NOW BROUGHT IT TO GET THE WORK DONE WHICH I THOUGHT INCLUDED THEM LOOKING AT WHY IT COULD NOT REVERSE I PAID THEM OVER 1,300 DOLLARS TO FIX THIS ISSUES AND THEN AFTER I PULL OFF AND NOTICE MY CHECK ENGINE LIGHT IS STILL ON I BRING IT BACK INSIDE AND THEY HIT ME WITH OH THE TRANSMISSION NEEDS A DIAGNOSTIC AFTER I PAID THEM A SUBSTANTIAL AMOUNT I WANT THEM TO GIVE ME MY MONEY BACK

ENGINE

I HAVE TWO RECALLS ON MY FORD FOCUS 2014. FORD REFUSES TO FIX THE TCM DUE TO THE TRANSMISSION SHIFTS. I BROUGHT MY CAR IN WITH ISSUES DEALING WITH THE TSB REVOLVING AROUND THE ENGINE WIRING HARNESS AND TOLD THEM MY CAR BATTERY DIED AND IT COULDN'T REVERSE NOW BROUGHT IT TO GET THE WORK DONE WHICH I THOUGHT INCLUDED THEM LOOKING AT WHY IT COULD NOT REVERSE I PAID THEM OVER 1,300 DOLLARS TO FIX THIS ISSUES AND THEN AFTER I PULL OFF AND NOTICE MY CHECK ENGINE LIGHT IS STILL ON I BRING IT BACK INSIDE AND THEY HIT ME WITH OH THE TRANSMISSION NEEDS A DIAGNOSTIC AFTER I PAID THEM A SUBSTANTIAL AMOUNT I WANT THEM TO GIVE ME MY MONEY BACK

ELECTRICAL SYSTEM

I HAVE TWO RECALLS ON MY FORD FOCUS 2014. FORD REFUSES TO FIX THE TCM DUE TO THE TRANSMISSION SHIFTS. I BROUGHT MY CAR IN WITH ISSUES DEALING WITH THE TSB REVOLVING AROUND THE ENGINE WIRING HARNESS AND TOLD THEM MY CAR BATTERY DIED AND IT COULDN'T REVERSE NOW BROUGHT IT TO GET THE WORK DONE WHICH I THOUGHT INCLUDED THEM LOOKING AT WHY IT COULD NOT REVERSE I PAID THEM OVER 1,300 DOLLARS TO FIX THIS ISSUES AND THEN AFTER I PULL OFF AND NOTICE MY CHECK ENGINE LIGHT IS STILL ON I BRING IT BACK INSIDE AND THEY HIT ME WITH OH THE TRANSMISSION NEEDS A DIAGNOSTIC AFTER I PAID THEM A SUBSTANTIAL AMOUNT I WANT THEM TO GIVE ME MY MONEY BACK

POWER TRAIN

I took my car to Downtown Ford Sacramento for a door latch recall and Transmission Control Module (TCM) coverage under Campaign #14M02. A day later, they called saying it was ready for pickup. When I asked about the transmission, they claimed a diagnosis was required at my expense before warranty coverage would apply. I approved the diagnosis, yet my car sat for over a week with no updates. Every time I called, I was directed to Service Advisor Christian Silva, who never answered or returned my voicemails. When I finally went in person, they asked me to sign paperwork but refused to provide diagnosis results. Another advisor then admitted no diagnosis was ever performed, they only completed the door latch recall. They now demand $360 for a diagnosis and insist I leave the car again, refusing to honor Campaign #14M02. This is unacceptable, and I need Ford to address this. (VIN# [XXX] ) INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

STEERING

The contact owns a 2014 Ford Focus. The contact stated that after restarting the vehicle, an unknown message was displayed on the instrument panel, and the vehicle lost power steering functionality. The contact stated that the steering wheel was difficult to turn in either direction. The vehicle was towed to a local independent mechanic and the steering rack, steering gears, and the stabilizer bar were replaced. The vehicle was repaired. The manufacturer and local dealer were notified of the failure, but no assistance was offered. The failure mileage was 81,000.

ENGINE

The contact owns a 2014 Ford Focus. The contact stated while driving at various speeds, the vehicle shuddered and jerked while depressing the accelerator pedal. The contact stated that several unknown warning lights were illuminated. Additionally, the check engine warning light was illuminated. The vehicle was taken to the dealer on several occasions however, the dealer failed to duplicate the failure. The contact was eventually informed that the transmission clutch was defective, causing transmission failure. The contact was provided an estimate for the repair. The manufacturer was notified of the failure and the contact was referred to the NHTSA Hotline to report the failure. The vehicle was not repaired. The manufacturer was notified of the failure. The failure mileage was approximately 30,000.

POWER TRAIN

The contact owns a 2014 Ford Focus. The contact stated while driving at various speeds, the vehicle shuddered and jerked while depressing the accelerator pedal. The contact stated that several unknown warning lights were illuminated. Additionally, the check engine warning light was illuminated. The vehicle was taken to the dealer on several occasions however, the dealer failed to duplicate the failure. The contact was eventually informed that the transmission clutch was defective, causing transmission failure. The contact was provided an estimate for the repair. The manufacturer was notified of the failure and the contact was referred to the NHTSA Hotline to report the failure. The vehicle was not repaired. The manufacturer was notified of the failure. The failure mileage was approximately 30,000.

POWER TRAIN

Transmission is jerking/hesitating between gears. I carried it into the Ford Dealership in Rockingham, NC thinking it was the TCM which is covered under the extended warranty recall. The dealership says it is the transmission clutch.

STEERING

The contact owns a 2014 Ford Focus. The contact stated while driving approximately 35 MPH, the steering wheel became stiff. The contact stated that an unknown message was displayed. The vehicle was steered into a parking lot. The vehicle was towed to an independent mechanic where it was diagnosed and determined that the rack and pinion needed to be replaced. The vehicle was then towed to another independent mechanic where it was diagnosed that the rack and pinion needed to be replaced. The vehicle as not repaired. The manufacturer was notified of the failure. The failure mileage was approximately 81,000.

POWER TRAIN

When driving the car it shutters, jerks, loses power and accelerations, shakes. The transmission was replaces once and it is doing it again under 100k miles. It could easily cause an accident. Transmission also randomly says it is hot to stop. There is a customer safety extended warranty on the tcm for this specific car. From what I have seen there is a recall on transmission clutches for the 2014 Ford Focus SE just not my car apparently for the clutch. Ford wants me to take it to pay 250 to tell me if its covered under warranty recall but a transmission place already told me it was a faulty clutch they told me about the extended warranty. I have read this happened to hundreds of people. It is dangerous. How can I file a class action lawsuit, report to the better business bureau to be resolved or report to the proper place? Also not to long ago driving down the highway the doors just swung open door locks stopped working. There was a recall and got fixed but this car is a safety hazard and ford should care more about their product and customer safety. Is there anyone who has a 2014 Ford Focus with a clutch issue. I was told if its the TCM the car wont start I don't want to spend 250 to be told the clutch isn't under warranty. It is a ripoff. I know its not the TCM.

POWER TRAIN

I have had the vehicle in the shop many times for tcm clutch and it is doing the heavy jerking again I believe the same issues are happening.

STEERING:HYDRAULIC POWER ASSIST:POWER STEERING FLUID

The contact owns a 2014 Ford Focus. The contact stated that while driving at various speeds, the steering wheel becomes very difficult to maneuver as the "Steering Assist Fault, Service Required, Service Now" warning message was displayed. The local dealer was contacted, however, the vehicle was not diagnosed as the VIN was not included in a recall. The vehicle was not repaired. The manufacturer was notified of the failure. The approximate failure mileage was 87,643.

VEHICLE SPEED CONTROL

Vehicle engine hesitates, runs rough and stalls at low speeds between 1st and 2nd gear. The passenger door latch isn't working properly and the door sticks and is unable to be properly opened from the inside of the vehicle. The vehicle was inspected (diagnosed) by Virginia Tire and Auto who found no codes and that the transmission is not the issue and advised during the call that there was an "open recalls" on the vehicle for these issues and to take it to Ford. I received a letter in the mail from Ford for this exact issue prior to me even setting up an appointment since I am the vehicles new owner. The vehicle is now with Ford and once driven (I was told that they did test drive the vehicle although its not stated on the receipt) are able to replicate the issue since you only need to push the gas pedal (every time you press the gas) to discover these issues but have refused to fix the issue because there are no codes/indicator lights on the dashboard even though the issue is easily replicated and IS the exact recall issue. I was told that the door latch was working (its not) despite the open recall on NHTSA for the latch and I was told that their SSSC (Special Service Support Center) was called for approval however my understanding from Ford Customer support is that when you call the SSSC its a simple yes or no question. If the issue is able to be replicated when driven the answer should be YES there is a problem, so that they can get approval to proceed. However my ticket/receipt from Ford does not state any of the above. They want me to pay for another diagnosis, $200 because there is no code/indicator light. If the issues are able to be replicated and are on Fords Customer Satisfaction Program 24N07 they should be fixing the issue. This is a major safety issue and the vehicle should not be driven in this condition as well as I should NOT have to pay Ford to fix a recall (multiple recalls) which they have refused to fix, stating no repair per recall.