2018 FORD FLEX Complaints and Recall Information

UNKNOWN OR OTHER

My backup camera is experiencing the same issues as the rest of the recalled Ford vehicles. None of the recalls cover my year. The camera displays as upside down, and no longer has any of the digital guides it had before it flipped. When I asked the dealership they said most likely hardware and that we would need to replace the camera. I don't see why I have to pay to replace the camera when this is part of a recall for the same vehicle, just a different year. It makes me nervous in parking lots and coming out of my driveway.

UNKNOWN OR OTHER

The backup camera on my Flex has stopped working. It displays a scrambled image or nothing at all and an error message saying the ‘camera is not available’. This is dangerous, as I could back up and injure someone. I see Ford has a recall underway for millions of vehicles with this problem and the fix is a software update. I suggest NHTSA look into including the Flex in the recall, because this appears to be the same problem.

STRUCTURE:BODY

The B pillar trim on our 2018 ford flex has detached and flew off the vehicle while driving on the interstate. Both front and rear habe detached and become hazards.

BACK OVER PREVENTION

The contact owns a 2018 Ford Flex. The contact stated that the back-over prevention camera frequently failed to operate as needed. The contact stated that the camera displayed a blank or distorted image while the vehicle was shifted into reverse(R). In addition, the back over prevention camera screen remained displayed while the vehicle was in drive(D). The dealer was notified of the failure and the contact was informed that there were no recalls on the vehicle. The manufacturer was notified of the failure and the contact was provided the same information as the dealer. The contact was provided a case number and was referred to the NHTSA Hotline to report the failure. The vehicle was not repaired. The failure mileage was unknown.

ELECTRICAL SYSTEM

The rearview camera for parking assistance displays a blank, distorted, or inverted image when in reverse. The camera itself was replaced back in 2022, but before it was replaced, the same issue occurred. The car was taken to a Ford dealership for replacement. They were aware of this issue back then a thought a camera replacement would fix the issue. Unfortunately, the camera replacement didn't remedy the issue. A few months later, the rear view camera was having the same issue. It is a safety issue because when I am in reverse, sometimes the camera is inverted (or upside down), sometimes the camera is blank, and sometimes it is completely distorted. There was no warning lamps, messages or any other symptoms prior to the failure. Recently, I saw that Ford is recalling vehicles with the same issue (even the 2019 Ford Flex which is a year newer than mine).

UNKNOWN OR OTHER

The rearview camera for parking assistance displays a blank, distorted, or inverted image when in reverse. The camera itself was replaced back in 2022, but before it was replaced, the same issue occurred. The car was taken to a Ford dealership for replacement. They were aware of this issue back then a thought a camera replacement would fix the issue. Unfortunately, the camera replacement didn't remedy the issue. A few months later, the rear view camera was having the same issue. It is a safety issue because when I am in reverse, sometimes the camera is inverted (or upside down), sometimes the camera is blank, and sometimes it is completely distorted. There was no warning lamps, messages or any other symptoms prior to the failure. Recently, I saw that Ford is recalling vehicles with the same issue (even the 2019 Ford Flex which is a year newer than mine).

UNKNOWN OR OTHER

Keypad on driver’s side door became dislodged on the highway, flailed around, hitting the side of the car and window in the process. It then proceeds to break in half and flies off going down the highway. Then since the bottom half is still plugged in, it was flopping around and hitting the car while going down the highway. Extremely dangerous

STRUCTURE:BODY

Keypad on driver’s side door became dislodged on the highway, flailed around, hitting the side of the car and window in the process. It then proceeds to break in half and flies off going down the highway. Then since the bottom half is still plugged in, it was flopping around and hitting the car while going down the highway. Extremely dangerous

SERVICE BRAKES

While driving in a 35mph zone, a complete loss of braking was experienced while coming up to an intersection. The vehicle was unable to stop, not even emergency brake function worked. An independent service center did a postmortem of the brake caliper and confirmed the fastener failure of the caliper bracket. The caliper fasteners sheared off inside the caliper resulting in the caliper piston falling apart while driving. This resulted in complete brake malfunction, and brake fluid leakage. There was no warning or message for this failure. The brakes experienced complete failure without warning.

UNKNOWN OR OTHER

Back up camera is showing up distorted black on the screen with a magnifying glass. I can not see to backup.