2021 FORD F-150 HYBRID

VISIBILITY

The contact owns a 2021 Ford F-150. The contact stated while driving 30 MPH during a snowstorm, the windshield wipers failed to function as intended. The contact became aware of an abnormal burning odor coming from under the hood of the vehicle, entering the vehicle through the A/C vents. There were no warning lights illuminated. The vehicle was taken to the dealer to be diagnosed. The contact was informed that the windshield wiper motors had failed and needed to be replaced along with the wiring. The vehicle was repaired. The manufacturer was made aware of the failure and informed the contact that the Extended Warranty was lapsed. The contact was referred to the NHTSA Hotline for assistance. The contact related the failure to NHTSA Campaign Number: 23V163000 (VISIBILITY); however, the VIN was not included. The failure mileage was 37,000.

UNKNOWN OR OTHER

On numerous occasions, with increasing frequency, the truck has suddenly not responded to pressing the throttle pedal. I have not figured out the exact situation that makes it happen. From the best of my knowledge I am not sure exactly what induces the issue. I have noticed it several times where the truck goes from a mid range RPM (consistent with normal driving conditions) then after the brake or natural deceleration occurs and you go to reengage the throttle pedal the truck does not respond. There is a very extended delay to any speed increases. This has been extremely dangerous when making left turns through traffic as the truck does not respond and leaves you in harms way. It has been happening several times a week now and I have read numerous reports of the same thing on forums. I see no warning lights or pop ups that can support a large issue.

POWER TRAIN:AUTOMATIC TRANSMISSION:CONTROL MODULE (TCM/PCM/TECM)

The contact owns a 2021 Ford F-150. The contact stated that while the vehicle was parked, the vehicle was started, and several unknown warning lights illuminated. In addition, the contact stated that the gear shifter failed to shift into neutral while the vehicle was being towed. In addition, the contact stated that the gear shifter was stuck in park(P). The vehicle was towed to the dealer where it was diagnosed with powertrain control module failure. The contact was informed that the powertrain control module needed to be replaced. The vehicle was in the process of being repaired. The manufacturer was made aware of the failure. The contact was advised to contact the NHTSA Hotline to report the failure. The failure mileage was approximately 102,000.

POWER TRAIN

Failure to repair safety recall in timely manner. Manufacturer Recall Number23S65 NHTSA Recall Number23V896

POWER TRAIN

I purchased my truck in March of 2024 with an undisclosed problem from a dealership in Texas. I contacted them two weeks after it began and they said they couldn't do anything as is the greatest business disappointment of American commerce when used vehicles are purchased under the "As Is" clause. The undisclosed problem is this, my truck loses acceleration power for up to 20 seconds in dangerous situations when I attempt to increase speed from a stop or slower speeds and the truck doesn't shift to accelerate to reasonable speeds. This situation happens each time I drive this truck. The scarier situations happen when changing lanes, turning left, or right, or making U-turns. Each of these conditions threatens safety every time this happens, but more so when there is fast-moving traffic coming behind after changing lanes or if on-coming traffic approaches my now power-less truck when making a left/u-turn. My local dealership shop found the CBF drum in the transmission to be faulty causing internal leaks which fail to engage the gearing system. The repair cost to make my truck safe again is over $7.2k. If this truly is a safety failure problem, I request NHTSA for payment to my dealer or reimbursement, please.

VEHICLE SPEED CONTROL

The contact owns a 2021 Ford F-150. The contact stated while driving 45 MPH, the vehicle stalled. While at a stoplight, the accelerator pedal was depressed, but the vehicle failed to move or respond as needed. The contact stated that several unknown warning lights were illuminated. The vehicle was towed to the local dealer, who informed the contact that the failure might be battery-related. The vehicle was not diagnosed or repaired. The manufacturer was contacted and confirmed that there was no warranty coverage on the vehicle. The failure mileage was approximately 140,000.

ELECTRICAL SYSTEM

The contact owns a 2021 Ford F-150. The contact stated while driving 45 MPH, the vehicle stalled. While at a stoplight, the accelerator pedal was depressed, but the vehicle failed to move or respond as needed. The contact stated that several unknown warning lights were illuminated. The vehicle was towed to the local dealer, who informed the contact that the failure might be battery-related. The vehicle was not diagnosed or repaired. The manufacturer was contacted and confirmed that there was no warranty coverage on the vehicle. The failure mileage was approximately 140,000.

ENGINE

The contact owns a 2021 Ford F-150. The contact stated while driving 45 MPH, the vehicle stalled. While at a stoplight, the accelerator pedal was depressed, but the vehicle failed to move or respond as needed. The contact stated that several unknown warning lights were illuminated. The vehicle was towed to the local dealer, who informed the contact that the failure might be battery-related. The vehicle was not diagnosed or repaired. The manufacturer was contacted and confirmed that there was no warranty coverage on the vehicle. The failure mileage was approximately 140,000.

ENGINE

Vehicle has completely unresponsive gas pedal for 3-5 seconds. Gas pedal is completely dead. This occurs randomly but mostly in a stop and start accelerating situation. Once the 3-5 seconds passes gas pedal responds normally. No codes generated during incident.

FUEL/PROPULSION SYSTEM

Vehicle has completely unresponsive gas pedal for 3-5 seconds. Gas pedal is completely dead. This occurs randomly but mostly in a stop and start accelerating situation. Once the 3-5 seconds passes gas pedal responds normally. No codes generated during incident.

STRUCTURE:BODY

: Driver side door latch, yes it's available for inspection and has been inspected by Tasca Ford Cranston RI 02920. : In a cold environment Driver side door can not be opened from the inside. Interior door latch freezes making it impossible to open door. Door must be opened from the outside. In some cases latch freezes and door will latch closed. You have to physically hold the door shut in order to drive! : This was inspected and issue confirmed by Ford Dealership and service advisor. Video has been taken. : First issue was in 2023 after used vehicle purchase. Issue is on going, during below freezing days.

POWER TRAIN

Many times I have experienced a delay in acceleration or where it fails to accelerate relative to the pedal position and will then suddenly aggressively accelerate. This has resulted in me almost being hit in traffic due to the lack of power output leaving me panicked as vehicles barrel down on me while I’m stuck waiting for the truck to get the signal to accelerate. The issue has begun to occur more often but is spontaneous when it occurs leaving me with huge trust issues with the vehicle not knowing when it will decide if it wants to output power or not. It occurs most often after the vehicle has been sitting unused, like first thing in the morning or after work when it has been sitting for hours, and most often when executing a turn from either a slow roll or a stop. Meaning if I’m on a side street and wish to pull out into traffic, it will just decide not to accelerate and leave me sitting in the road as vehicles approach scaring me into pumping the throttle or attempting to push it to the floor in the hopes it gets the signal and will accelerate to get me out of harms way. It’s a huge issue and I’m worried it will result in an accident. I’ve also seen many other are experiencing the problem. I have an appointment with my local ford dealership to have it looked at but I’m worried they won’t be able to replicate the issue and will leave me with no answers or help.

ENGINE

Vehicle suddenly overheated affecting ability to drive in traffic. Discovered coolant leak. The very issue determined by the dealership is the exact issue of a current recall. They say it’s not associated with my vin despite being the exact issue for the exact make and model. [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

UNKNOWN OR OTHER

My cluster gauge is turning off while I’m driving and turning on after by itself. It happened too many times maybe 20 times in last 2 months. When this happens I’m loosing all my settings I have done before. While it’s off I can’t see any information including my speed and distracting me. I share this issue on platforms and too many people having same issue. I found too many video on YouTube about exact same problem. It happens on the f150 trucks with digital cluster gauge produced after 2020 and even brand new ones having same issue still problem is ongoing. Ford and ford dealerships aware of the problem but they aren’t doing anything about this and they say it’s well known issue.

STRUCTURE:BODY

Tailgate opening without interference from driver

POWER TRAIN

10 speed transmission has started shifting hard at times and is random when it occurs. At times the hard shift comes with some stuttering under normal acceleration.

POWER TRAIN

The contact owns a 2021 Ford F-150. The contact stated while driving 60 MPH, the transmission independently shifted to neutral, and the vehicle decelerated. In addition, the power train failure warning light illuminated. The contact stated that within several seconds, the vehicle returned to normal speed, and the power train failure warning light was no longer illuminated. The contact stated that the failure occurred while driving on a major highway. The vehicle was taken to the dealer where it was diagnosed with an external transmission failure. The contact was informed that the transmission needed to be replaced, and the software needed an update. The vehicle was not repaired. The contact was informed of an unknown recall however, the VIN was not included in the recall. The manufacturer was made aware of the failure but provided no assistance. The contact was advised to contact the NHTSA Hotline to report the failure. The failure mileage was approximately 79,000.

POWER TRAIN

Multitude of transmission problems, Have smelt clutches in the transmission burning very strongly twice now. Hard shifting up shifting and downshifting. Slamming into gear almost locking up the back wheels. Has failed to move with transmission binding up putting it in reverse. Multiple slippages and different gears. After the truck is stopped at a light for 10 to 30 seconds there will be a hard clacking sound and the transmission that can be felt in the floor. Extreme hesitation almost causing an accident pulling out into traffic. Check engine light one time for faulty Park solenoid and the vehicle would not come out of park. Disconnected and reconnected the batteries. Cleared the code and finally got it to come out of park. The code cleared after 3 days. Was working with the dealership over the phone remotely at the time with it. They said it disappeared and they didn't know why. Transmission has been flushed at 50,000 miles by ford dealership. Ford dealership has done a reprogramming on it so far. Transmission still had problems had a Ford take a ride with me. He stated that it need to be rebuilt or replaced. Ford dealer is dragging their feet to do anything. I have many text messages into the service writer updating him of new problems and current problems as they occur. They are fully well aware of the issues. I drive a lot like 6,000 miles a month and I think they just don't want me put miles on their loaner vehicles for their faulty transmission problems. I purchased the vehicle in February 2024 problems have been occurring since purchase.

POWER TRAIN

The contact owns a 2021 Ford F-150. The contact received notification of NHTSA Campaign Number: 23V896000 (POWER TRAIN); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.

POWER TRAIN

When turning right there was a complete loss of power with no response from the throttle it was just stuck coasting at 20klm hr. For 20 seconds or so then throttle kicked in and normal operation again. This has happened twice now in the past week. Very dangerous especially when turning into traffic.

ENGINE

When turning right there was a complete loss of power with no response from the throttle it was just stuck coasting at 20klm hr. For 20 seconds or so then throttle kicked in and normal operation again. This has happened twice now in the past week. Very dangerous especially when turning into traffic.

ELECTRICAL SYSTEM

When turning right there was a complete loss of power with no response from the throttle it was just stuck coasting at 20klm hr. For 20 seconds or so then throttle kicked in and normal operation again. This has happened twice now in the past week. Very dangerous especially when turning into traffic.

EXTERIOR LIGHTING

Passenger side DRL assembly on headlight has failed. Dealer says the DRL is not repairable and the headlight assembly requires replacement. The safety of myself and others was put at risk by the absence of 50% of my vehicles DRL system, which diminished my visibility on the roadway. There were no indications of failure until it occured.

POWER TRAIN

Despite having been told my truck was fixed at a dealer shop, my truck still displays an absence of forward propulsion when applying the gas pedal and trying to accelerate from slower speeds. This has happened when trying to make a left or right turn when there is oncoming traffic. Sometimes this happens while trying to accelerate on the on-ramp of a highway to get up to normal piste speed limits with traffic very fast behind me. The dealer I took it to said they fixed the issues. Luckily I can apply the Manual mode with a button, but this is distracting when trying to look for the button, and the issue comes back in Automatic mode.

ENGINE

Despite having been told my truck was fixed at a dealer shop, my truck still displays an absence of forward propulsion when applying the gas pedal and trying to accelerate from slower speeds. This has happened when trying to make a left or right turn when there is oncoming traffic. Sometimes this happens while trying to accelerate on the on-ramp of a highway to get up to normal piste speed limits with traffic very fast behind me. The dealer I took it to said they fixed the issues. Luckily I can apply the Manual mode with a button, but this is distracting when trying to look for the button, and the issue comes back in Automatic mode.

FUEL/PROPULSION SYSTEM

Despite having been told my truck was fixed at a dealer shop, my truck still displays an absence of forward propulsion when applying the gas pedal and trying to accelerate from slower speeds. This has happened when trying to make a left or right turn when there is oncoming traffic. Sometimes this happens while trying to accelerate on the on-ramp of a highway to get up to normal piste speed limits with traffic very fast behind me. The dealer I took it to said they fixed the issues. Luckily I can apply the Manual mode with a button, but this is distracting when trying to look for the button, and the issue comes back in Automatic mode.

ENGINE AND ENGINE COOLING

The contact owns a 2021 Ford F-150. The contact stated while driving at an undisclosed speed, the contact that the engine coolant over temperature warning light illuminated. The vehicle was able to restart however, the failure recurred. The vehicle was taken to the dealer where it was diagnosed that the engine coolant system failed and needed to be repaired, The vehicle was not repaired. The manufacturer was made aware of the issue and referred the contact to the NHSTA Hotline for assistance. The approximate failure mileage was 65,000.

UNKNOWN OR OTHER

I purchased a 2021 Ford F-150 Powerboost Lariat in November 2022. It was advertised as a Gold Certified Used vehicle. In October I stopped and put the truck in park, and when I got back in the truck it wouldn’t shift out of Park. The Message in the instrument panel said to shift into Park to start. However, the shift lever was stuck in Park with the yellow light flashing next to P. I had to spend $100 to have my truck towed to Young Ford in Ogden, Utah which is the closest dealership to my home. They had my truck there for two days and then called me and let me know my truck was ready to be picked up. They told me the problem was a software update and once they had completed the update, everything was working fine. They then charged me approximately $360 for the update. So essentially, I just spent $460 for a software update on my truck that is set to automatically download and install updates several times each week. The technician at the dealership checked my vehicle history and verified that I was up to date with all available updates. In just under two years of ownership, I have now had to take it to the dealership twice for software updates, and even more times for multiple recalls. This latest issue is infuriating because a simple software upgrade cost me two days of use, towing charges, and $360 to diagnose and download the update. Why does a software update completely disable a vehicle, and why is it not Ford’s responsibility? What if this happened during driving on the freeway? I should not have to take it to the dealership to be updated so that the vehicle will operate. In my mind this is no different than a recall. If a car becomes inoperable because of a problem from the dealer than the dealer should be financially responsible and not pass those costs to the consumer!