2024 FORD EXPLORER Complaints and Recall Information
The 2024 FORD EXPLORER has 4 complaints and 8 recalls filed with NHTSA. Owners most frequently report issues with the front struts failing or making rattling and clunking noises at low speeds. One complaint involves a vehicle fire originating in the wheel well causing major engine compartment damage.
Common Issues
- Strut failure. Front struts have failed prematurely, with one owner reporting failure at approximately 11,103 miles requiring replacement of both front struts.
- Front-end noise. Rattling and clunking noises under the front end appear at around 3,500 miles, diagnosed as worn shocks and struts needing replacement parts and repair time of 4 to 5 hours.
- Vehicle fire. A patrol vehicle caught fire in the wheel well after arriving at a scene, resulting in major engine compartment damage. The fire was extinguished by responding firefighters.
There are 8 recalls filed related to various components affecting seating assemblies, software, labels, and hybrid system electrical components. The recalls cover systems that impact occupant safety, vehicle electrical integrity, and rear visibility.
Recalls
- Rear seat assembly. (NHTSA 25V393000) About 304,662 vehicles have seats with a switch that may bind or stick causing seats to unlatch or fold unexpectedly while driving. The issue increases injury risk in crashes. Dealers will inspect and replace the bezel around the switch free of charge.
- Rearview camera software. (NHTSA 25V442000) Affecting 200,186 vehicles, a software error causes the rearview camera to show a blank image or remain on after backing up. This impairs rear visibility or distracts the driver, increasing crash risk. The remedy is a free software update.
- Airbag label missing. (NHTSA 24V852000) On 27,678 vehicles a required airbag warning label is missing from the dashboard, which fails to meet safety standards and raises occupant injury risk. Ford will mail replacement labels at no cost.
- Hybrid 12-volt battery cable. (NHTSA 24V685000) In 61 hybrid-equipped Explorers, the 12-volt battery cable may chafe against the starter generator causing a short circuit and increased fire risk. Dealers will install a tie strap to prevent contact, free of charge.
Owners dealing with repeated repairs involving suspension failure, vehicle fire, or unresolved recall remedies may have rights under state lemon laws. Those affected should consider consulting legal professionals to evaluate their options.
2024 FORD EXPLORER Summary
2024
Model Year
4
Total Complaints
4
Total Recalls
532587
Vehicles Affected
Recalls
2024 FORD EXPLORER
200186 vehicles affected
BACK OVER PREVENTION:SOFTWARE
Ford Motor Company (Ford) is recalling certain 2018-2022 Transit Connect, 2019-2020 MKZ, Edge, Continental, F-150, Nautilus, Fusion, 2019-2023 Ranger, Mustang, 2020-2021 EcoSport, Expedition, Navigator, 2020-2022 Escape, F-250 SD, Corsair, 2020-2023 Aviator, Transit, 2020-2024 Explorer, 2021-2024 Bronco Sport, and 2022-2024 Maverick vehicles. A software error may cause the rearview camera to display a blank image, or the image may remain on the display after the backing event has ended.
Risk: A rearview camera that displays a blank image can reduce the driver's view behind the vehicle. A rearview image that continues to be displayed after the vehicle is shifted out of reverse may distract the driver. Both of these situations can increase the risk of a crash.
2024 FORD EXPLORER
304662 vehicles affected
SEATS:MID/REAR ASSEMBLY
Ford Motor Company (Ford) is recalling certain 2020-2025 Aviator, and Explorer vehicles. The switch for the easy-entry second-row outer seats may bind or stick, resulting in the seats unlatching, folding, or sliding unexpectedly while driving.
Risk: A seat that moves unexpectedly may not properly restrain an occupant during a crash, increasing their risk of injury.
2024 FORD EXPLORER
61 vehicles affected
ELECTRICAL SYSTEM:12V/24V/48V BATTERY:CABLES
Ford Motor Company (Ford) is recalling certain 2024 Ford Explorer vehicles equipped with 3.3L Hybrid engines. The 12-Volt battery cable may chafe against the Belt-integrated Starter Generat (BiSG) and short circuit.
Risk: A short circuit increases the risk of a fire.
2024 FORD EXPLORER
27678 vehicles affected
EQUIPMENT:OTHER:LABELS
Ford Motor Company (Ford) is recalling certain 2020-2025 Explorer, Lincoln Aviator, 2020-2024 Escape, Lincoln Corsair, 2018-2024 F-150, Expedition and Lincoln Navigator vehicles. The air bag warning label may be missing from the dashboard. As such, these vehicles fail to comply with the requirement Federal Motor Vehicle Safety Standard number 208, "Occupant Crash Protection."
Risk: Without a label that shows the proper restraint usage guidelines, the occupants may have an increased risk of injury in the event of a crash.
Complaints
2024 FORD EXPLORER
ID: 2106697UNKNOWN OR OTHER
Deputy was going to an incident and after arrival at the scene the patrol car began to smoke, and flames were seen within the wheel well. Deputy was not in the vehicle when the fire was discovered, and Fire responded and extinguished the flames - but not before major damage to the engine compartment.
2024 FORD EXPLORER
ID: 2054846STEERING
Purchased new from dealer. At 3500 miles, noticed rattling and clunking noise under front end, more noticeable at speeds less than 35. Took to dealer who diagnosed as worn struts, saying shocks and struts need to be replaced, but they need to order parts. When asked if safe to drive, was told "yes", but "avoid potholes". Now waiting to hear from dealer when parts come in. They stated it would take 4 to 5 hours to repair/replace.
2024 FORD EXPLORER
ID: 2054845SUSPENSION
Purchased new from dealer. At 3500 miles, noticed rattling and clunking noise under front end, more noticeable at speeds less than 35. Took to dealer who diagnosed as worn struts, saying shocks and struts need to be replaced, but they need to order parts. When asked if safe to drive, was told "yes", but "avoid potholes". Now waiting to hear from dealer when parts come in. They stated it would take 4 to 5 hours to repair/replace.
2024 FORD EXPLORER
ID: 2054477SUSPENSION
The contact owns a 2024 Ford Explorer. The contact stated while parked upon inspecting the vehicle, he noticed the driver's side and passenger side struts failed. The vehicle was taken to a dealer where it was diagnosed that both front struts needed to be replaced. The vehicle was not repaired. The manufacturer was not notified of the failure and offered no assistance. The approximate failure mileage was 11,103.