2019 FORD EXPLORER

STRUCTURE:BODY:ROOF AND PILLARS

Ford Motor Company (Ford) is recalling certain 2011-2019 Explorer vehicles. The A-pillar trim retention clips may not be properly engaged, allowing the trim to detach.

Risk: A detached trim piece can fall off the vehicle, becoming a road hazard and increasing the risk of a crash.

STRUCTURE:BODY

Ford Motor Company (Ford) is recalling certain 2016-2019 Explorer vehicles. The retention pins could loosen and allow the roof rail covers to detach from the vehicle.

Risk: A detached roof rail cover can create a road hazard, increasing the risk of a crash.

STRUCTURE

The contact owns a 2019 Ford Explorer. The contact received notification of NHTSA Campaign Number: 24V031000 (STRUCTURE); however, the part to do the recall repair was unavailable. The local dealer was contacted, and it was confirmed that the part was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had experienced the failure listed in the recall. The failure mileage was 75,000.

ELECTRICAL SYSTEM

Rear camera stopper working.

STRUCTURE

The contact owns a 2019 Ford Explorer. The contact received notification of NHTSA Campaign Number: 24V031000 (STRUCTURE); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure.

STRUCTURE

The contact owns a 2019 Ford Explorer. The contact received notification of NHTSA Campaign Number: 24V031000 (Structure); however, the part to do the recall repair was unavailable. The dealer was contacted. The dealer confirmed that parts were not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure.

STRUCTURE

The contact owns a 2019 Ford Explorer. The contact received notification of NHTSA Campaign Number: 24V031000 (STRUCTURE); however, the part to do the recall repair was not yet available. The contact stated there was an abnormal sound coming from the windshield while driving. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The failure mileage was not available.

UNKNOWN OR OTHER

It has been a year and a half since Ford recalled a part and they have yet to replace that part. It’s a year overdue from the timeline they claimed to be ready by.

POWER TRAIN

The contact owns a 2019 Ford Explorer. The contact stated while driving approximately 75 MPH with the cruise control activated, the vehicle suddenly started sputtering and decelerated unintendedly. The vehicle was driven to the shoulder of the roadway, and the vehicle stalled. The vehicle failed to restart and was towed to the local dealer. The vehicle was not diagnosed or repaired. The manufacturer was notified of the failure, but no assistance was provided. The failure mileage was 52,000.

FUEL SYSTEM, GASOLINE

The contact owns a 2019 Ford Explorer. The contact stated while driving approximately 75 MPH with the cruise control activated, the vehicle suddenly started sputtering and decelerated unintendedly. The vehicle was driven to the shoulder of the roadway, and the vehicle stalled. The vehicle failed to restart and was towed to the local dealer. The vehicle was not diagnosed or repaired. The manufacturer was notified of the failure, but no assistance was provided. The failure mileage was 52,000.

ENGINE AND ENGINE COOLING

The contact owns a 2019 Ford Explorer. The contact stated while driving approximately 75 MPH with the cruise control activated, the vehicle suddenly started sputtering and decelerated unintendedly. The vehicle was driven to the shoulder of the roadway, and the vehicle stalled. The vehicle failed to restart and was towed to the local dealer. The vehicle was not diagnosed or repaired. The manufacturer was notified of the failure, but no assistance was provided. The failure mileage was 52,000.

ELECTRICAL SYSTEM

I have attempted multiple times to report Sync 3 screen issues with this vehicle. Began as intermittent issues. Screen would go off, get hung in reverse, unable to use touch screen, etc. Now, it is completely useless. Not able to use touch screen, not able to connect phone thru Bluetooth (making phone unusable), basically not unusable. I have no access to maps, any controls on screen. There's recalls on Explorers for this exact issue in 2020, etc models, so I am positive this same issue relates to mine. This is a very costly part to repair (we were quoted over $1200.00 by local Ford Dealership My car was barely out of warranty when this issue occured.

STRUCTURE

The contact owns a 2019 Ford Explorer. The contact stated that upon noticing that the roof rail cover was missing, the vehicle was taken to the local dealer, where it was repaired under NHTSA Campaign Number: 21V316000(Structure); however, the failure recurred. The contact stated that while driving at 30 MPH, the roof rail cover detached from the vehicle. The driver was able to retrieve the roof rail cover. The contact called the local dealer, but there was no response. The vehicle was not diagnosed or repaired. The manufacturer was not contacted. The failure mileage was approximately 63,000.

STRUCTURE

The contact owns a 2019 Ford Explorer. The contact received notification of NHTSA Campaign Number: 24V031000 (STRUCTURE); however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.

STRUCTURE:BODY

Subject: Urgent Complaint – Recall Repair Delayed Due to Unavailable Parts (2019 Explorer) To Whom It May Concern, I am writing to formally file a complaint regarding a safety-related recall/service campaign for my 2019 Ford Explorer (VIN: [XXX] ), specifically concerning the roof rack trim detachment issue (Customer Satisfaction Program / Recall #20N11 or 21S22). I visited an authorized Ford dealership to schedule the required repair, but was told that the necessary parts are currently unavailable, and no estimated delivery date could be provided. It has been an extended delay, and I am concerned about the continued safety risk this issue may present. As this is a known issue affecting many vehicles, I respectfully request: •A clear explanation of when the required parts will become available •An expedited resolution or alternative dealership that can complete the repair •A formal record of this delay for safety and warranty documentation purposes Please treat this matter as urgent. I would appreciate a prompt response with a timeline and any appropriate next steps. Sincerely, [XXX] Phone: [XXX] Email: [XXX] Location: Manhattan, New York VIN: [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

UNKNOWN OR OTHER

The bottom part that holds the windshield down is coming off. My windshield sounds like it is going to fly off when I drive. It makes a constant loud noise when driving. This has been an ongoing issue for almost 2 years. Ford told me they couldn’t do anything about it.

FUEL SYSTEM, GASOLINE:FUEL INJECTION SYSTEM:INJECTORS

The contact owns a 2019 Ford Explorer. The contact stated that upon acceleration from a stop, the vehicle experienced a loss of automotive power. There were no warning lights illuminated. The vehicle was towed to a local dealer where it was diagnosed, and the contact was informed that the fuel pump and the fuel injectors were faulty and needed to be replaced. The vehicle was repaired; however, the failure persisted. The contact stated that on another occasion while driving 63 MPH, the vehicle lost automotive power. There were no warning lights illuminated. The vehicle was towed to a local dealer where it was diagnosed, and the contact was informed that the fuel pump and fuel injectors were faulty and needed to be replaced. The vehicle was repaired; however, the failure reoccurred while driving 72 MPH, and the vehicle lost automotive power. There was no warning light illuminated. The vehicle came to a complete stop and the contact called the Police for traffic control and the vehicle was towed to a local dealer to be diagnosed. The contact was informed that the fuel pump and the fuel injectors were faulty and needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure. The approximate failure mileage was 60,000.

ENGINE

The contact owns a 2019 Ford Explorer. The contact stated that upon acceleration from a stop, the vehicle experienced a loss of automotive power. There were no warning lights illuminated. The vehicle was towed to a local dealer where it was diagnosed, and the contact was informed that the fuel pump and the fuel injectors were faulty and needed to be replaced. The vehicle was repaired; however, the failure persisted. The contact stated that on another occasion while driving 63 MPH, the vehicle lost automotive power. There were no warning lights illuminated. The vehicle was towed to a local dealer where it was diagnosed, and the contact was informed that the fuel pump and fuel injectors were faulty and needed to be replaced. The vehicle was repaired; however, the failure reoccurred while driving 72 MPH, and the vehicle lost automotive power. There was no warning light illuminated. The vehicle came to a complete stop and the contact called the Police for traffic control and the vehicle was towed to a local dealer to be diagnosed. The contact was informed that the fuel pump and the fuel injectors were faulty and needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure. The approximate failure mileage was 60,000.

STRUCTURE

The contact owns a 2019 Ford Explorer. The contact received notification of NHTSA Campaign Number: 24V031000 (STRUCTURE); however, the part to do the recall repair was not yet available. The local dealer was contacted, and it was confirmed that the part was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact stated that the front driver’s side A-pillar trim had been ejected from the vehicle, and the passenger’s side A-pillar trim was cracked and not fully secured to the vehicle. The failure mileage was 104,000. VIN tool confirms parts not available.

FUEL/PROPULSION SYSTEM

Car would not start at certain times without warning. Sometimes putting us in an unsafe location. Finally vehicle was in a public parking and would not start and had to be towed to Ford dealer. The fuel pump and some other issues failed. Repair shop said it would happen with low gas, but we had over a half a tank. Total cost of bill without tow was $2132.02. Vehicle had 45,015 miles.

FUEL/PROPULSION SYSTEM

On 3 separate occasions my car has stalled when driving. All three were after driving for several hours in hot weather. 2 of the times I had a quarter of a tank of gas and pressed on the gas to pass someone and my car stalled out immediately after. Both very dangerous scenarios. 3 time just this week. Driving for over 5 hours in hot weather conditions, but 3 quarters of a tank of gas and stuck in traffic and the car just completely stalled. Again a dangerous scenario on the highway. All three times after waiting for about 45 minutes the car will start again. Sluggish at first and then drives normal. It’s giving indications that it could be a defect in the low pressure fuel pump that has been a recall in other 2019 ford explorers, but my vin #is not listed as one of them.

STRUCTURE

The contact owns a 2019 Ford Explorer. The contact stated while driving approximately 65 MPH, the keypad cover on the driver’s side door detached. The vehicle was taken to the dealer, who confirmed that the trim that had detached was not under recall. The vehicle was not repaired. The manufacturer was informed of the failure. The manufacturer opened a case regarding the failure. The manufacturer referred the contact to the NHTSA Hotline to report the failure. The failure mileage was approximately 68,000. The VIN was unavailable.

STRUCTURE

The contact owns a 2019 Ford Explorer. The contact stated while washing the vehicle in the driveway, the contact became aware that the A-pillar trim on the front passenger’s side had started to detach. The vehicle was not diagnosed by the dealer; however, a technician from the dealer went to the residence to inspect the vehicle. The vehicle was not repaired. The manufacturer was not notified of the failure. The contact related the failure to NHTSA Campaign Number: 24V031000 (STRUCTURE); and the VIN was included. The failure mileage was 73,441. VIN tool confirms parts not available.

STRUCTURE

The contact owns a 2019 Ford Explorer. The contact received notification of NHTSA Campaign Number: 24V031000 (STRUCTURE); however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.

STRUCTURE

The contact owns a 2019 Ford Explorer. The contact received notification of NHTSA Campaign Number: 24V031000 (Structure); however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.

UNKNOWN OR OTHER

The A-PILLAR TRIM has flew off on the freeway on 4 separate occasions. 3 different times I paid out of pocket to have it repaired, not knowing this was a manufacture defect. Ford keeps saying that they do not have the parts to repair it.

STRUCTURE

The contact owns a 2019 Ford Explorer. The contact received notification of NHTSA Campaign Number: 24V031000 (Structure); however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was made aware of the issue and confirmed that parts were not yet available. The manufacturer was made aware of the issue and confirmed that parts were not yet available. The contact had not experienced a failure. VIN tool confirms parts not available.

POWER TRAIN

[XXX] � [XXX] [XXX] ⸻ To Whom It May Concern, My name [XXX], and I am writing to file a formal complaint against Ford Motor Company and multiple associated dealerships for gross negligence, financial harm, and discriminatory practices related to a recall repair that began in 2023 and has yet to be properly resolved. I own a 2019 Ford Explorer, VIN [XXX]. In 2023, I brought my vehicle to Wayne Akers Ford in West Palm Beach due to a torque converter recall. Before the issue was fixed, their transmission technician was fired, and I was redirected to Mullinax Ford. That began a two-year ordeal of being passed around between dealerships, misdiagnosed, and ignored while the original issue persisted. Alpaca Ford on 10th Avenue witnessed the malfunction twice but refused to repair it. I was told by Lenny, the Service Manager, and the Advisor Manager to “monitor the mileage” and report back — a delay tactic that eventually allowed them to deny my repair once the issue persisted at under 30 miles. When I returned with proof, they claimed the warranty had expired. This was caused entirely by their inaction and misguidance. To make matters worse: •I was forced to pay $1,300 for motor mounts that didn’t resolve the issue, despite telling them repeatedly it was unrelated. Ford covered a portion, but I was left to pay $897 out of pocket. •Tim Olsen at Wayne Akers Ford has refused to provide my refund and is now ignoring all calls and communication. •Ford’s corporate customer service has been involved from the beginning and failed to intervene effectively — despite acknowledging the situation. •I recently left a Google review describing my experience at Mullinax Ford, including my repeated denial of loaner vehicles while white customers were offered them freely. After posting the review, I was retaliated against — they refused to continue working on my car and told me to “come pick it up” without completing r INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

STRUCTURE:BODY

In February I was driving to an appt. when the side panel on driver's door broke & started flying around & hitting car. (It has the numbers to enter the car without a key.) So I had to roll down window 1/2 way, grab the broken part & drive 18 miles to town, holding the part so it wouldn't fly off (in 30 degree weather!) So I drove by the Ford Dealership where I got my car. They thought there was a recall on that item so I've been waiting. I just saw on the NHTSA site there was a recall for that item on 2016-17? Explorers, but mine is 2019!!! Would you please add the 2019 model to that recall? Also, I'm STILL WAITING (1 1/2 years later) for the recalled trim pieces around the front windshield.

UNKNOWN OR OTHER

In February I was driving to an appt. when the side panel on driver's door broke & started flying around & hitting car. (It has the numbers to enter the car without a key.) So I had to roll down window 1/2 way, grab the broken part & drive 18 miles to town, holding the part so it wouldn't fly off (in 30 degree weather!) So I drove by the Ford Dealership where I got my car. They thought there was a recall on that item so I've been waiting. I just saw on the NHTSA site there was a recall for that item on 2016-17? Explorers, but mine is 2019!!! Would you please add the 2019 model to that recall? Also, I'm STILL WAITING (1 1/2 years later) for the recalled trim pieces around the front windshield.

ENGINE

The contact owns a 2019 Ford Explorer. The contact stated that upon start-up there was an abnormally loud rattling sound coming from the engine compartment, with the check engine warning light illuminated. The cause of the failure has not yet been determined. The manufacturer and local dealer were notified of the failure, but no assistance was provided. The failure mileage was 97,000.

SERVICE BRAKES, HYDRAULIC:FOUNDATION COMPONENTS:DISC:PADS

The contact owns a 2019 Ford Explorer. The contact stated while driving at an undisclosed speed, the brake pedal became inoperable. There was no warning light illuminated. The contact stated that the brake pedal failed to function properly, and the contact had to depress the brake pedal with added force to stop the vehicle. The contact also stated there was an abnormal sound while depressing the brake pedal. The vehicle was towed to the dealer, where it was diagnosed and determined that the rear brake pads and rotors had failed, and the braking system needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure, and a case was opened. The contact was also referred to the NHTSA Hotline for additional assistance. The approximate failure mileage was 36,000.

SERVICE BRAKES, HYDRAULIC:FOUNDATION COMPONENTS:DISC:ROTOR

The contact owns a 2019 Ford Explorer. The contact stated while driving at an undisclosed speed, the brake pedal became inoperable. There was no warning light illuminated. The contact stated that the brake pedal failed to function properly, and the contact had to depress the brake pedal with added force to stop the vehicle. The contact also stated there was an abnormal sound while depressing the brake pedal. The vehicle was towed to the dealer, where it was diagnosed and determined that the rear brake pads and rotors had failed, and the braking system needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure, and a case was opened. The contact was also referred to the NHTSA Hotline for additional assistance. The approximate failure mileage was 36,000.

STRUCTURE

The contact owns a 2019 Ford Explorer. The contact received notification of NHTSA Campaign Number: 24V031000 (Structure); however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was not contacted. The manufacturer was not made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.

STRUCTURE

The contact owns a 2019 Ford Explorer. The contact received notification of NHTSA Campaign Number: 24V031000 (Structure); however, the part to do the recall repair was not yet available. The contact stated that the driver's side windshield exterior A-pillar trim had detached. The vehicle was taken to the dealer, who inspected the vehicle and advised the contact to apply tape on the windshield trim. The contact stated that the trim was taped; however, while driving 65 MPH, the driver's side windshield exterior A-pillar trim separated from the vehicle. Additionally, the contact stated that the weather stripping around the windshield was detaching. The vehicle was not repaired. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was notified of the failure and informed the contact that the part was available at the dealer. The failure mileage was approximately 40,000. VIN tool confirms parts not available.

STRUCTURE

The contact owns a 2019 Ford Explorer. The contact received notification of NHTSA Campaign Number: 24V031000 (Structure); however, the part to do the recall repair was not yet available. The contact stated that the front driver's side windshield exterior A-pillar trim had detached. The vehicle was taken to the dealer, where it was inspected. The vehicle was not repaired. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the failure. The failure mileage was approximately 95,000. VIN tool confirms parts not available.

UNKNOWN OR OTHER

Difficulty getting the vehicle repaired in a reasonable time or without charge. Initial recall indicated parts would be available in the latter half of 2024. It is now mid 2025. Ford dealership indicates parts are not available for recall, BUT parts ARE available if I'd like to pay out of pocket for repairs. That seems fraudulent and the A-pillar trim on my vehicle is obviously defective and coming off the vehicle. This is hazardous and Ford should not be able to charge for repairs and not comply with the recall repairs.

STRUCTURE

The contact owns a 2019 Ford Explorer. The contact received notification of NHTSA Campaign Number: 24V031000 (Structure); however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was made aware of the issue and confirmed that parts were not yet available. The manufacturer was made aware of the issue and confirmed that parts were not yet available. The contact had not experienced a failure. VIN tool confirms parts not available.

STRUCTURE

The contact owns a 2019 Ford Explorer. The contact received notification of NHTSA Campaign Number: 24V031000 (STRUCTURE); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.

UNKNOWN OR OTHER

The windshield lower molding is deteriorating. The molding has cracked and fallen off in several places. This has been happening over the last 6 months but has gotten much worse. It also makes a buzzing vibration over 50mph. I'm afraid that if it gets any worse the windshield may pop out in an accident. Unknown Unknown No warning

STRUCTURE

The contact owns a 2019 Ford Explorer. The contact received notification of NHTSA Campaign Number: 24V031000 (Structure); however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.

UNKNOWN OR OTHER

The A-pillar trim on the driver's side around windshield is coming off, and poses a risk to other drivers if it flys off while driving down the road. A recall on Ford Explorers of the same year is already issued, does not include the Police utility of same year.

STRUCTURE

The contact owns a 2019 Ford Explorer. The contact received notification of NHTSA Campaign Number: 24V031000 (Structure); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact stated that while driving approximately 25 MPH, the driver's side A-pillar blew off the vehicle. The contact was unable to stop to recover the trim. The failure mileage was 25,000. VIN tool confirms parts not available.

UNKNOWN OR OTHER

Water is entering the rear liftgate which fills up during a rain event. This can potentially create problems with the electrical components mounted inside of the liftgate. i.e. Power door release, Rear defog, third bake light, window wiper, rear tail lights. These could short out or maybe cause a fire. It is already causing premature corrosion at the lowest end seam of the panel as the paint it now bubbling and beginning to seperate from the surface. This could also create a structural integrity issue with the liftgate. The rear glass is stationary. Not designed to open. Maybe this is a similar adhesion issue that the 2016 Transit connect had with the windshield which was recentlyn recalled for improper adhesion process/defect aloowing water to enter into the cabin.

STRUCTURE

The contact owns a 2019 Ford Explorer. The contact received notification of NHTSA Campaign Number: 24V031000 (Structure); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was contacted. The dealer confirmed that parts were not yet available. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.

STRUCTURE

The contact's wife owns a 2019 Ford Explorer. The contact received notification of NHTSA Campaign Number: 24V031000 (Structure); however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact was unaware if a failure had been experienced. VIN tool confirms parts not available.

STRUCTURE

The contact owns a 2019 Ford Explorer. The contact stated while driving 70 MPH, the driver’s side exterior A-pillar trim detached. The contact stated the front passenger’s side A-pillar trim was also starting to detach. The contact received notification of NHTSA Campaign Number: 24V031000 (STRUCTURE); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the failure; however, the manufacturer was unable to confirm when parts would be available. The failure mileage was unknown. VIN tool confirms parts not available.

STRUCTURE

The contact owns a 2019 Ford Explorer. The contact received notification of NHTSA Campaign Number: 24V031000 (Structure); however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.

STRUCTURE

The contact owns a 2019 Ford Explorer. The contact stated that while driving at an undisclosed speed, the front windshield passenger's side A-pillar trim detached and flew off the vehicle. The dealer was made aware of the failure; however, the contact was informed that parts were not yet available to repair the vehicle. The contact engaged the parking brake and stopped the vehicle. The contact received notification of NHTSA Campaign Number: 24V031000 (Structure); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the failure, and a case was filed. The failure mileage was unknown. VIN tool confirms parts not available.

STRUCTURE

The contact owns a 2019 Ford Explorer. The contact received notification of NHTSA Campaign Number: 24V031000 (Structure); however, the part to do the recall repair was not yet available. The local dealer was made aware of the issue and confirmed that parts were not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.

ENGINE

Water pump went out that's for some reason located inside the engine causing the water to leak into my engine and lose all power functions to the car it completely shut down on the highway. It's 10,000 repair on a 5 year old car due to faulty water pumps ridiculous

STRUCTURE

The contact owns a 2019 Ford Explorer. The contact stated that while his wife was driving at an undisclosed speed, the passenger's side A-Pillar trim detached. No warning lights were illuminated. The vehicle was not taken to the dealer or an independent mechanic. The vehicle was not repaired. After investigating the failure, the contact related the failure to NHTSA Campaign Number: 24V031000 (Structure), but the VIN was not included. The manufacturer was notified of the failure but provided no assistance. The failure mileage was 71,000.

STRUCTURE:BODY

I have been waiting on parts for the A-Pillar trim recall for a couple years. I've checked with 3 different local Ford dealers and have been told these parts are still back-ordered. This is a safety issue as the trim can detach while driving at higher speeds on the interstate.

POWER TRAIN

The transmission was violently jerking when accelerating to get on the interstate. Our Explorer is available for inspection upon request. It was dangerous in that we couldn't have a consistent speed when joining oncoming traffic on the road. The local Ford dealer did confirm the transmission needed replacement. Ford did an inspection on the original transmission and confirmed it was damaged. It was a sudden failure of the transmission and it included a wrench light on the dashboard. We had a rebuilt transmission installed by the local Ford dealer which cost us over $9,400. This is known issue by Ford, especially for the Explorers, but they are not standing behind their powertrains. I contacted Corporate Ford to see about any goodwill, but they were not interested in providing any assistance.

POWER TRAIN:AUTOMATIC TRANSMISSION:CONTROL MODULE (TCM/PCM/TECM)

The contact owns a 2019 Ford Explorer. The contact stated that after shifting to the drive position the vehicle would shake and vibrate. The failure continued while driving at various speeds. The vehicle was taken to the local dealer who replaced the torque convert and reprogrammed the PCM but approximately one year later the failure reoccurred. The vehicle was taken back to the dealer who diagnosed that the torque converter needed to be replaced a second time. The vehicle was not yet repaired. The manufacturer was notified of the failure but no assistance was offered. The failure mileage was 83,000.

POWER TRAIN:AUTOMATIC TRANSMISSION:TORQUE CONVERTER

The contact owns a 2019 Ford Explorer. The contact stated that after shifting to the drive position the vehicle would shake and vibrate. The failure continued while driving at various speeds. The vehicle was taken to the local dealer who replaced the torque convert and reprogrammed the PCM but approximately one year later the failure reoccurred. The vehicle was taken back to the dealer who diagnosed that the torque converter needed to be replaced a second time. The vehicle was not yet repaired. The manufacturer was notified of the failure but no assistance was offered. The failure mileage was 83,000.

STRUCTURE

The contact owns a 2019 Ford Explorer. The contact stated that the windshield cowl panel had partially separated from the vehicle. Additionally, the contact stated that the failure had caused the vehicle to make abnormally loud air pressure sounds while driving. The vehicle was taken to the dealer, where it was determined that the windshield cowl panel needed to be replaced. The vehicle was not repaired. The manufacturer was not notified of the failure. The failure mileage was approximately 54,271.

POWER TRAIN

The contact owns a 2019 Ford Explorer. The contact stated while driving 45 MPH, while depressing the accelerator pedal the vehicle failed to respond as needed. No warning lights were illuminated. The contact stated that the vehicle was shielded by a bystander so that the contact would not be rear-ended. The vehicle was towed back to the residence. The vehicle was taken not to the dealer to be diagnosed. The contact stated that cylinder #2 had been replaced three times and the spark plugs were replaced; however, the vehicle was not fixed. The manufacturer was notified of the failure but offered no assistance. The manufacturer referred the contact to the NHTSA Hotline to report the failure. The failure mileage was approximately 99,000.

ENGINE AND ENGINE COOLING

The contact owns a 2019 Ford Explorer. The contact stated that while accelerating, the engine made a winding noise and hesitated before accelerating. The contact noticed white smoke coming from the rear end of the vehicle. The smoke was coming out of the exhaust pipe. The vehicle was taken to an independent mechanic who diagnosed that the right and left superchargers had failed, causing oil to get into the exhaust, causing the smoke. The vehicle had not been repaired. The mechanic referred the contact to the dealer for assistance. The contact became aware of NHTSA Campaign Number: 24V635000 (Engine and Engine Cooling). The dealer was contacted, and an appointment was scheduled. The manufacturer was made aware of the failure and opened a case. The manufacturer referred the contact to the NHTSA Hotline to report the failure. The failure mileage was approximately 56,000.

STRUCTURE

The contact owns a 2019 Ford Explorer. The contact received notification of NHTSA Campaign Number: 24V031000 (Structure); however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was made aware of the issue and confirmed that parts were not yet available. The manufacturer was made aware of the issue and confirmed that parts were not yet available. The contact had not experienced a failure. VIN tool confirms parts not available.

STRUCTURE

The contact owns a 2019 Ford Explorer. The contact received notification of NHTSA Campaign Number: 24V031000 (Structure); however, the part to do the recall repair was not yet available. The contact stated that while driving at an undisclosed speed, the front driver’s and passenger’s side A-pillar trims detached. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the failure. The failure mileage was approximately 100,000. VIN tool confirms parts not available.

VISIBILITY/WIPER

The molding around my windshield is no longer there due to a recall from 1/19/24. I am no worried that either my windshield could fall out or that I might get water damage in my vehicle from the missing molding that goes around the windshield. The recall is for the A-Pillar trim and that is what I am referring to.

STRUCTURE

The contact owns a 2019 Ford Explorer. The contact received notification of NHTSA Campaign Number: 24V031000 (Structure); however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.

STRUCTURE

The contact owns a 2019 Ford Explorer. The contact received notification of NHTSA Campaign Number: 24V031000 (Structure); however, the part to do the recall repair was not yet available. The contact stated while driving 70 MPH, the driver’s side A-pillar trim separated from the vehicle. The local dealer was made aware of the issue and confirmed that parts were not yet available. The contact then received a call from the same dealer and was informed that parts were available, and an appointment was scheduled. The contact arrived to the appointment and waited for 2 hours before being notified that the part was not available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue but offered no assistance. The failure mileage was approximately 52,000. VIN tool confirms parts not available.

STRUCTURE

The contact owns a 2019 Ford Explorer. The contact received notification of NHTSA Campaign Number: 24V031000 (Structure); however, the part to do the recall repair was not yet available. The local dealer was not contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.

STRUCTURE

The contact owns a 2019 Ford Explorer. The contact received a notification of NHTSA Campaign Number: 24V031000 (Structure) however, the part to do the recall repair was not yet available. The contact stated that upon inspection, he noticed the sealant on both the front driver side and front passenger side A-pillar trims had started to deteriorate. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made not aware of the failure. VIN tool confirms parts not available.

STRUCTURE

The contact owns a 2019 Ford Escape. The contact received notification of NHTSA Campaign Number: 24V031000 (Structure); however, the part to do the recall repair was not yet available. The local dealer was made aware of the issue and confirmed that parts were not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.

STRUCTURE:BODY

At two different times and locations, the side piece on the front windshield have become disconnected and flown off while traveling down the highway. The recall has been in effect for over a year and still no dealerships around me have the parts to fix the recall.

STRUCTURE

The contact owns a 2019 Ford Explorer. The contact received notification of NHTSA Campaign Number: 24V031000 (STRUCTURE); however, the part to do the recall repair were not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was made aware of the issue. The contact stated while driving on the highway at 70 MPH, the A-pillar trim detached from the vehicle. There were no warning lights illuminated. The vehicle was taken to the dealer to be diagnosed; however, the part to do the recall was unavailable. The manufacturer was not made aware of the issue. The failure mileage was approximately 149,937. VIN tool confirms parts not available.

POWER TRAIN

When i go to drive my car in the mornings when it first starts up I have to let it sit or it won't accelerate and if I just try to drive it the powertrane warning light comes on but it will be gone when I let it sit off for a bit. The ford dealership stated it was the torque converter and have replaced it twice in less than two years.

STRUCTURE

The contact owns a 2019 Ford Explorer. The contact received notification of NHTSA Campaign Number: 24V031000 (Structure); however, the part to do the recall repair was not yet available. The contact stated while driving approximately 70 MPH on two occasions, the driver's side and passenger's side windshield exterior A-Pillar trims separated and flew off the vehicle. An unknown local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the failure. The failure mileage was approximately 32,000. VIN tool confirms parts not available.

ENGINE AND ENGINE COOLING

Nov of 2023, overheated but no leak from engine was found and no antifreeze in radiator. TOOK to Mckie Ford they replaced the valve and noted thst there was antifreeze in the valve chamber and stated we needed a new engine. We purchased a new engine had it installed in Jan 2024 we paid for new engine. When we should not have as we did research on the engine and it was faulty but no recalls were in place at that time so we joined a claims action suit to help recover costs..

STRUCTURE

The contact owns a 2019 Ford Explorer. The contact received notification of NHTSA Campaign Number: 24V031000 (Structure); however, the part to do the recall repair was not yet available. The contact stated that twice while the vehicle was being washed, water leaked into the cabin through the top front passenger’s side window. The local dealer was not contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the failure. The failure mileage was approximately 86,000. VIN tool confirms parts not available.

STRUCTURE:BODY

I hand washed the vehicle on 1/10/2025 and noted no defects. On [XXX] traveling northbound on [XXX] in the vicinity of Ontario, California at approximately [XXX], I heard a "clunk," but did not observe any road hazard. Upon arriving at Ridgecrest, California I discovered that the passenger pillar applique was missing. I reported event to service at Jim Charlon Ford and was informed that currently no fix available. On 1/14/2025, I had Jim Charlon Ford remove the driver side pillar applique remove for purposes safety. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

ELECTRICAL SYSTEM

The contact owns a 2019 Ford Explorer. The contact stated while the vehicle was parked, the contact noticed a burning odor. The contact stated that later when the vehicle was started, the back over prevention camera display was black. In addition, several unknown warning lights were illuminated. The vehicle was taken to the dealer where it was diagnosed with a wiring harness failure. The contact was informed that the rear wiring harness needed to be replaced. The vehicle was repaired. The manufacturer was made aware of the failure and a case was filed. The contact was advised to contact the NHTSA Hotline to report the failure. The failure mileage was approximately 75,000.

POWER TRAIN

The contact owns a 2019 Ford Explorer. While the contact's husband was driving at various speeds, the transmission was slipping. The contact stated that the failure mostly occurred while driving and depressing the accelerator pedal with the transmission shifting between second and third gear. There was no warning light illuminated. The vehicle was taken to the dealer and was diagnosed with transmission failure. The contact was informed that the transmission needed to be replaced; however, the vehicle was not repaired due to the cost. The vehicle was then taken to Pioneer Transmission Services, where the transmission was replaced. The contact stated that the transmission warning light illuminated while driving at an undisclosed speed. The vehicle was taken back to Pioneer Transmission Services, where the torque converter was replaced. The vehicle was repaired. The manufacturer was notified of the failure and informed the contact that the VIN was not included in an unstated related recall. The failure mileage was approximately 84,000.

STRUCTURE:BODY

In October of 2022 a the top part of exterior trim beside my windshield pulled away from the vehicle. I took it to our local auto shop and they cleaned the adhesive off the lower piece of molding and installed a new top molding. I paid $166.15 for this repair. Then in March of 2023 I was driving on the freeway when this same piece of trim suddenly flew off the vehicle just missing the car behind me, I took it to our local auto shop and they replaced the piece at a cost of $344.10. Then in June of 2023 the same piece flew off again while I was driving on the freeway, again just missing the car behind me. This time I paid $374.16 to have the piece replaced again, In February of 2024 I received a Safety Recall Notice from Ford and NHTSA saying the there is a defect with my vehicle and the A pillar applique trim clip attachments are not properly engaged due to improper assembly or repair. I took the vehicle to a Ford dealership after receiving this notice and was told there was not yet a remedy and I would be notified when there was one. I have checked the NHTSA website several times since then since then and it indicated that a remedy should be available by the end of 2024. However, it is now mid-January 2025 and still no remedy and I have paid more than $800 to temporarily repair this issue.

STRUCTURE

The contact owns a 2019 Ford Explorer. The contact received notification of NHTSA Campaign Number: 24V031000 (Structure); however, the part to do the recall repair was not yet available. The contact stated while driving at various speeds, the driver's side and passenger's side windshield exterior A-pillar trims were shaking. The vehicle was taken to the dealer, where it was inspected, and the dealer confirmed that the trims needed to be replaced. The vehicle was not repaired. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the failure. The failure mileage was approximately 60,000. VIN tool confirms parts not available.

STRUCTURE

The contact owns a 2019 Ford Explorer. The contact received notification of NHTSA Campaign Number: 24V031000 (Structure); however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.

STRUCTURE:BODY

The contact owns a 2019 Ford Explorer. The contact received notification of NHTSA Campaign Number: 24V031000 (STRUCTURE) however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.

POWER TRAIN

Vehicle shutters during acceleration due to torque converter failure. Vehicle shutters while traveling due to torque converter failure. Vehicle jerks when transmission is shifting due to torque converter failure. The vehicle was brought to the Ford dealer without the check engine light or mechanical light on. The Ford dealer was able to verify the above listed issues and deemed the torque converter failed. The ford dealer quoted me $4,000.00 for repairs. The torque converter failures in these vehicles is a common issue that Ford has failed to fix that can cause accidents and harm to persons involved due to bad design of the torque converter and transmission.

STRUCTURE

The contact owns a 2019 Ford Explorer. The contact received notification of NHTSA Campaign Number: 24V031000 (STRUCTURE) however, the part to do the repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.

ENGINE

My engine is having to be replaced. It's at 100k miles. Costing me $5k for a replacement that is a used engine with 77k miles and 1 year warranty. I want to file a complaint. Car is still in the shop and I had to get a rental. I am a single mom with two kids. I had to pay all of this out of pocket.