2018 FORD EXPLORER

STRUCTURE:BODY:ROOF AND PILLARS

Ford Motor Company (Ford) is recalling certain 2011-2019 Explorer vehicles. The A-pillar trim retention clips may not be properly engaged, allowing the trim to detach.

Risk: A detached trim piece can fall off the vehicle, becoming a road hazard and increasing the risk of a crash.

STRUCTURE:BODY

Ford Motor Company (Ford) is recalling certain 2016-2019 Explorer vehicles. The retention pins could loosen and allow the roof rail covers to detach from the vehicle.

Risk: A detached roof rail cover can create a road hazard, increasing the risk of a crash.

SEATS:FRONT ASSEMBLY:RECLINER

Ford Motor Company (Ford) is recalling certain 2018-2020 F-150 and 2019-2020 F-250, F-350, F-450, and F-550 Super Duty pickup trucks, and 2018-2019 Ford Explorer, 2019-2020 Expedition, and 2020 Escape vehicles equipped with driver and/or passenger's manual front seat back recliner mechanisms. Also included are certain 2020 Ford Explorer and Lincoln Aviator vehicles equipped with rear outboard seats and manual seat back recliner mechanisms. The recliner mechanisms may be missing the third pawl required for seat back strength, resulting in a loose seat back. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) numbers 202, "Head Restraints" and 207, "Seating Systems."

Risk: A seat back with an improperly assembled recliner mechanism may have reduced strength and may not adequately restrain an occupant in a crash, increasing the risk of injury.

STRUCTURE

The contact owns a 2018 Ford Explorer. The contact received notification of NHTSA Campaign Number: 24V031000 (Structure). The contact had been calling the local dealer to schedule an appointment for over 9-months and the contact was informed that parts were not yet available. The contact had not experienced a failure. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not informed of the lack of parts.

AIR BAGS

The vinyl on the top part of the dash has completely seperated which is causing a major white reflection on my window and rendering the car unsafe to drive. Ford refuses to address the issue. I also suspect if my air bags deployed this could impact how they deploy or cause additional vinyl shrapnel hitting an occupant in the face in the event of a crash.

VISIBILITY/WIPER

The vinyl on the top part of the dash has completely seperated which is causing a major white reflection on my window and rendering the car unsafe to drive. Ford refuses to address the issue. I also suspect if my air bags deployed this could impact how they deploy or cause additional vinyl shrapnel hitting an occupant in the face in the event of a crash.

UNKNOWN OR OTHER

Ford sent me a recall notice for my 2018 Explorer A-Pillar replacement February 2024. I made an appointment and they attempted to install the new A-Pillars. However they broke the new replacement part (drivers side) during the install. They gave me my Explorer back without an A-Pillar and said they would expedite getting an new one. It's now been over a year, the dealership is not responsive, only saying it's a manufacture problem. I called Ford and get the same message. Meanwhile I have a very unsightly SUV, it is also very noisy to drive. Additionally, I would like to replace this vehicle, but its now worth much less. Is their anything that the NHTSB can do to hold Ford accountable for this repair? Thank you in advance, [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

SERVICE BRAKES

My vehicle has defect in the electronic power brake assist system that lead to extended stopping distances and cause me to hit someone from behind.

FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING

My vehicle has defect in the electronic power brake assist system that lead to extended stopping distances and cause me to hit someone from behind.

STRUCTURE

The contact owns a 2018 Ford Explorer. The contact received notification of NHTSA Campaign Number: 24V031000 (STRUCTURE); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure.

ENGINE

The internal water pump system on the EcoBoost engine in the 2018 Ford Explorer failed after 7 years and only 63,880 miles. The vehicle was taken into the shop multiple times when the check engine light came on and the defect was not located until the vehicle failed. Due to the design, it is not easily fixed and cost an outrageous amount of money to fix for a vehicle with less than 100,000 miles. This is a safety risk because if this is a common issue, which it is, and the engine fails while driving it, the driver is not able to get to a safe area to address damages and is left stranded. There are numerous complaints regarding the design flaw of having the water pump inside the engine. The manufacturer refuses to address the flaw. The check engine light came on and was taken in and wrongly diagnosed each time until the engine failed.

LATCHES/LOCKS/LINKAGES:HOOD:LATCH

The contact owns a 2018 Ford Explorer. The contact received notification of NHTSA Campaign Number: 24V031000 (Structure); however, the part to do the recall repair was not yet available. The contact stated that while the vehicle was parked, the A-pillar trims on the front passenger’s side and the front driver's side became loosened. The vehicle was not diagnosed or repaired. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact stated that on a separate occasion, while driving at 70 MPH, the hood unexpectedly opened. The contact stated that the hood was slightly ajar. The message "Hood Ajar" was displayed. The contact pulled over to the shoulder of the roadway and pushed the hood down. The contact continued driving. Most recently, while driving 70 MPH, the failure reoccurred with the message "Hood Ajar" displayed. The contact pulled over to the side of the shoulder and pushed down and closed the hood. The vehicle was not diagnosed or repaired after the most recent failure. The manufacturer was not made aware of the failure. The failure mileage was unknown.

STRUCTURE

The contact owns a 2018 Ford Explorer. The contact received notification of NHTSA Campaign Number: 24V031000 (Structure); however, the part to do the recall repair was not yet available. The contact stated that while the vehicle was parked, the A-pillar trims on the front passenger’s side and the front driver's side became loosened. The vehicle was not diagnosed or repaired. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact stated that on a separate occasion, while driving at 70 MPH, the hood unexpectedly opened. The contact stated that the hood was slightly ajar. The message "Hood Ajar" was displayed. The contact pulled over to the shoulder of the roadway and pushed the hood down. The contact continued driving. Most recently, while driving 70 MPH, the failure reoccurred with the message "Hood Ajar" displayed. The contact pulled over to the side of the shoulder and pushed down and closed the hood. The vehicle was not diagnosed or repaired after the most recent failure. The manufacturer was not made aware of the failure. The failure mileage was unknown.

STRUCTURE

The contact owns a 2018 Ford Explorer. The contact stated that while his wife was driving 65 MPH, the passenger’s side A-pillar trim detached from the vehicle. No warning light was illuminated. The contact received notification of NHTSA Campaign Number: 24V031000 (Structure); however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was made aware of the issue and confirmed that parts were not yet available. The manufacturer was made aware of the issue and confirmed that parts were not yet available. The failure mileage was unknown.

VISIBILITY/WIPER

The dash cover came unglued and is rolling up exposing a white cloth that reflects on the windshield makingit hard to see

UNKNOWN OR OTHER

The dash cover came unglued and is rolling up exposing a white cloth that reflects on the windshield makingit hard to see

POWER TRAIN

The contact owns a 2018 Ford Explorer. The contact stated that while operating the vehicle, the engine overheated, and the vehicle stalled. The contact inspected the vehicle and discovered that the serpentine belt had failed. The contact replaced the serpentine belt, and the vehicle was repaired. Later, while operating the vehicle, several electrical warning lights were displayed. The battery was replaced, but the failure persisted. The contact replaced the alternator; however, after replacing the alternator, the transmission remained stuck in park(P), rendering the vehicle undrivable. The cause of the failures was not yet determined. The manufacturer was notified of the failure. The local dealer was not contacted. The failure mileage was 155,000.

ELECTRICAL SYSTEM

The contact owns a 2018 Ford Explorer. The contact stated that while operating the vehicle, the engine overheated, and the vehicle stalled. The contact inspected the vehicle and discovered that the serpentine belt had failed. The contact replaced the serpentine belt, and the vehicle was repaired. Later, while operating the vehicle, several electrical warning lights were displayed. The battery was replaced, but the failure persisted. The contact replaced the alternator; however, after replacing the alternator, the transmission remained stuck in park(P), rendering the vehicle undrivable. The cause of the failures was not yet determined. The manufacturer was notified of the failure. The local dealer was not contacted. The failure mileage was 155,000.

STRUCTURE

The contact owns a 2018 Ford Explorer. The contact received notification of NHTSA Campaign Number: 24V031000(Structure); however, the part to do the recall repair was not yet available. The contact stated that the passenger's side and driver's side windshield exterior A-pillar trims had become loose and were deteriorating. The vehicle was taken to the dealer, where it was inspected several times, and the dealer determined that the trims needed to be replaced. The vehicle was not repaired. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of failure. The failure mileage was approximately 75,000.

STRUCTURE

The contact owns a 2018 Ford Explorer. The contact received notification of NHTSA Campaign Number: 24V031000 (Structure); however, the part to do the recall repair was not yet available. The contact stated that while driving at an undisclosed speed, the front passenger side A-pillar trims detached. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the failure. The failure mileage was approximately 98,000.

UNKNOWN OR OTHER

I previously reported a battery 'explosion' in this 2018 Ford Explorer with ODI 11678705 due to my concern for a potentially highly dangerous situation for my grandchildren who were riding with me. And myself. An unpleasant smell intermittently followed this car that morning July 10 Upon opening the hood it was evident that battery acid had leaked out of the battery and 'exploded' covering most visible engine parts. Entire time of drive there was no 'alert' showing up on my dashboard July 11 car would not start to take to Ford dealership. AAA towed car with AAA driver remarking 'looks like your battery exploded!' Engine compartment cleaned by service, battery replaced July 12 July 18 engine light came on. Ford dealership contacted, no service appointment available until Aug 20. Advised by Ford service to take short trips only, and stop driving if engine light started flashing. I restricted my driving. July 27 started car for trip to church. Loud banging coming from under hood. Stopped driving. Car towed July 28 to Ford dealership repair. Car was not into service dept until Aug. 5. Aug 6, Ford service decided to get input from a more experienced technician to diagnose the problem with 2018 Ford explorer Aug 7, Ford service escalated case to Ford corporate for engineering help with identifying 'electrical' problem with my car. Ford service rep stated 'you car is throwing a code not typically seen with explorers) How can be safe if these my car had a battery issues mechanics freely admit they have not seen before. And now trained Ford mechanics cannot even find or fix the broken link that truly may be responsible for back to back engine failures? Dealer has finally been able to provide a rental. This car has been maintained according to factory recommendations at Sunset Ford and Bommarito Ford St. Loui

ELECTRICAL SYSTEM

I previously reported a battery 'explosion' in this 2018 Ford Explorer with ODI 11678705 due to my concern for a potentially highly dangerous situation for my grandchildren who were riding with me. And myself. An unpleasant smell intermittently followed this car that morning July 10 Upon opening the hood it was evident that battery acid had leaked out of the battery and 'exploded' covering most visible engine parts. Entire time of drive there was no 'alert' showing up on my dashboard July 11 car would not start to take to Ford dealership. AAA towed car with AAA driver remarking 'looks like your battery exploded!' Engine compartment cleaned by service, battery replaced July 12 July 18 engine light came on. Ford dealership contacted, no service appointment available until Aug 20. Advised by Ford service to take short trips only, and stop driving if engine light started flashing. I restricted my driving. July 27 started car for trip to church. Loud banging coming from under hood. Stopped driving. Car towed July 28 to Ford dealership repair. Car was not into service dept until Aug. 5. Aug 6, Ford service decided to get input from a more experienced technician to diagnose the problem with 2018 Ford explorer Aug 7, Ford service escalated case to Ford corporate for engineering help with identifying 'electrical' problem with my car. Ford service rep stated 'you car is throwing a code not typically seen with explorers) How can be safe if these my car had a battery issues mechanics freely admit they have not seen before. And now trained Ford mechanics cannot even find or fix the broken link that truly may be responsible for back to back engine failures? Dealer has finally been able to provide a rental. This car has been maintained according to factory recommendations at Sunset Ford and Bommarito Ford St. Loui

STRUCTURE

The contact owns a 2018 Ford Explorer. The contact stated that while driving approximately 65 MPH, there was an abnormal rattling sound coming from the driver's side A-pillar trim. The contact stated that the driver's side A-pillar trim was blown off the vehicle. The dealer was contacted and informed the contact that parts were not yet available. The vehicle was not repaired. The contact had received notification NHTSA Campaign Number: 24V031000 (Structure); and believed that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was informed of the failure. The failure mileage was approximately 110,000.

STRUCTURE

The contact owns a 2018 Ford Explorer. The contact received notification of NHTSA Campaign Number: 24V031000 (Structure); however, the part to do the recall repair was not yet available. The contact stated that while driving at an undisclosed speed, the front passenger side A-pillar trim detached. The vehicle was taken to a local dealer however, parts were not available for several months. The vehicle was not repaired. The manufacturer was made aware of the failure. The failure mileage was approximately 50,000. The VIN was not available.

UNKNOWN OR OTHER

The dashboard is string to come up the glue is no longer holding and it cause the leather to shrink and come up cause a white glare on the windshield and making it hard to see

ELECTRICAL SYSTEM:12V/24V/48V BATTERY

The contact owns a 2018 Ford Explorer. The contact stated that while operating the vehicle, there was an abnormal acidic odor inside the cabin of the vehicle. Upon raising the hood and inspecting the vehicle, the contact became aware that the battery cap was unsecured, and the battery acid had covered the interior of the engine compartment. The vehicle was towed to the local dealer, where the engine compartment was cleaned, and the battery was replaced. The vehicle was repaired. The contact stated that the battery was previously replaced at a different dealer. The manufacturer was notified of the failure, but no assistance was offered. The failure mileage was 73,000.

ENGINE

I believe I am getting the Cam Phaser Rattle sound in my 2018 Ford Explorer Platinum with the 3.5L EcoBoost Engine. Through research I have seen that this is a common problem among other 3.5L EcoBoost Engines like the F-150, Expedition, and Navigator. This happens at Cold Start ups I noticed. I have tried calling my dealership and Ford Corporate about this issue and they say that they can't cover this at all. My vehicle is at 65k miles (just outside the warranty).

UNKNOWN OR OTHER

This recall was opened in Jan 2024. It’s been almost two years and parts still not available. I use my vehicle for business as part of Turo and they deactivated this vehicle in 2024 and won’t let me add it back until repaired. I have loss of income around 25,000 due to this. Easy remedy still no fix.

STRUCTURE

The contact owns a 2018 Ford Explorer. The contact received notification of NHTSA Campaign Number: 24V031000(Structure); however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced the failure. VIN tool confirms parts not available.

STRUCTURE:BODY

We have been trying to get Safety Recall Notice 24S02/NHTSA recall 24V031 accomplished by our Ford dealership for several months and they say that the parts required are on back order from Ford. My complaint with Ford Motor Company is not having the parts needed for the dealerships to comply with the recall. Currently, the parts are on an emergency order from the dealership. The part on the right side A pillar is vibrating at highway speed and I am expecting a failure.

ENGINE

Engine light turning off and on. Engine overheating light on. Told by Ford dealership that I need engine replacement.

STRUCTURE

The contact owns a 2018 Ford Explorer. The contact received notification of NHTSA Campaign Number: 24V031000 (STRUCTURE); however, the part to do the recall repair was not yet available. The local dealer was not contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.

STRUCTURE

The contact owns a 2018 Ford Explorer. The contact received notification of NHTSA Campaign Number: 24V031000 (Structure); however, the part to do the recall repair was not yet available. The contact stated while driving at various speeds, front driver’s side and passenger’s side A-pillar trims loosened and vibrated in the wind. Several local dealers were contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the failure. The failure mileage was approximately 105,000. VIN tool confirms parts not available.

STRUCTURE

The contact owns a 2018 Ford Explorer. The contact stated that while driving at an undisclosed speed, the roof rail covers separated from the vehicle and flew off on several occasions. The vehicle was taken to the dealer, where the roof rail covers molding was replaced; however, the failure persisted. The vehicle was not repaired. The manufacturer was not notified of the failure. The failure mileage was approximately 86,000.

STRUCTURE

The contact owns a 2018 Ford Explorer. The contact received notification of NHTSA Campaign Number: 24V031000 (Structure); however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was made aware of the issue and confirmed that parts were not yet available. The manufacturer was made aware of the issue and confirmed that parts were not yet available. The contact stated that the driver’s and passenger’s side A-Pillar trim pieces were loose. The failure mileage was unknown. VIN tool confirms parts not available.

VISIBILITY/WIPER

The cover on my dashboard has lifted/rolled up and revealed a white material underneath, and as such, this has caused a glare onto the windshield in my field of vision, making it harder for me to see while driving. I feel that this is a safety concern. I have taken it to a Ford dealership to have it looked at, and they claim that there is nothing that can be done except for the entire dashboard to be replaced which would be thousands of dollars. I have researched this issue and it seems to be a common issue among my make and model year of the vehicle.

BACK OVER PREVENTION

The contact owns a 2018 Ford Explorer. The contact stated that while operating the vehicle, the display screen became inoperable. During the failure, the back over prevention camera was inoperable, and features including the engine temperature gauge was not available to the driver. The vehicle was taken to the local dealer who diagnosed that the D-Pin needed to be replaced. No further information was available. The vehicle was not repaired. The manufacturer was notified of the failure, but no assistance was offered. The failure mileage was 100,000.

LATCHES/LOCKS/LINKAGES:TAILGATE:LATCH

The contact owns a 2018 Ford Explorer. The contact stated that the tailgate had failed to open. The vehicle was taken to a local dealer, where it was diagnosed that the tailgate latch had failed and needed to be replaced. The vehicle was not repaired. The manufacturer was not notified of the failure. The failure mileage was approximately 70,000.

ELECTRICAL SYSTEM

Screen blacks out and unable to connect handsfree, control rear ac or anything else that requires use of screen

FUEL SYSTEM, GASOLINE

The contact owns a 2018 Ford Explorer. While the contact's son was driving at an undisclosed speed, the accelerator pedal was depressed; however, the vehicle failed to accelerate as intended. No warning lights were illuminated. The vehicle was driven to the shoulder of the roadway. The contact stated another driver with a tow truck assisted and towed the vehicle off the highway to a safe location. The contact stated after the vehicle sat for three hours, the vehicle was restarted, and driven to the contact's residence. The contact stated that the failure had occurred twice within one week. The contact stated that after the vehicle sat for a while, the vehicle independently reset and the vehicle could be driven for a while; however, the failure reoccurred. The vehicle was not diagnosed or repaired by an independent mechanic or the dealer. The dealer was made aware of the failure. The manufacturer was made aware of the failure and a case was filed. The contact referenced an unknown recall; however, the VIN was not included in the recall. The contact was advised to contact the NHTSA Hotline to report the failure. The failure mileage was approximately 60,000.

STRUCTURE

The contact owns a 2018 Ford Explorer. The contact received notification of NHTSA Campaign Number: 24V031000 (Structure); however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.

VEHICLE SPEED CONTROL

On September 27th 2023 I brought my vehicle in because it was having shifting and vibration issues. To shop notice that the information I gave them was related to the transmission and with further review there was a recall on the transmission part of me coming into the shop. Which I wasn't aware of even when I brought my vehicle in months before that for recall maintenance. I had to pay for my transmission to be repaired we should have been done by Ford. The car was driving fine until early this year when it starts to do the vibration that was the issue previous when my transmission was going out. So I set up appointment at Ford dealership while I was in route to the dealership my car started to sputter and shake and fall out of gear. So I turned around tried to make it home in the car just stopped moving. I wasn't able to move forward or reverse there is no connection within the transmission for my car to move. I got my car towed to the dealership who diagnosed my car and my transmission and they stated that there was metal fragments found in the fluid level and I also said that the torque converter clutch performance never engage when it was testing it. I told him about my previous transmission issue with Ford and I also States them that four has have many federal recalls dealing with their transmissions in their vehicle.

POWER TRAIN

On September 27th 2023 I brought my vehicle in because it was having shifting and vibration issues. To shop notice that the information I gave them was related to the transmission and with further review there was a recall on the transmission part of me coming into the shop. Which I wasn't aware of even when I brought my vehicle in months before that for recall maintenance. I had to pay for my transmission to be repaired we should have been done by Ford. The car was driving fine until early this year when it starts to do the vibration that was the issue previous when my transmission was going out. So I set up appointment at Ford dealership while I was in route to the dealership my car started to sputter and shake and fall out of gear. So I turned around tried to make it home in the car just stopped moving. I wasn't able to move forward or reverse there is no connection within the transmission for my car to move. I got my car towed to the dealership who diagnosed my car and my transmission and they stated that there was metal fragments found in the fluid level and I also said that the torque converter clutch performance never engage when it was testing it. I told him about my previous transmission issue with Ford and I also States them that four has have many federal recalls dealing with their transmissions in their vehicle.

STRUCTURE

The contact owns a 2018 Ford Explorer. The contact received notification of NHTSA Campaign Number: 24V031000 (STRUCTURE); however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact stated that the driver’s and passenger’s side A-pillar trims had detached. The approximate failure mileage was 70,000. VIN tool confirms parts not available.

UNKNOWN OR OTHER

As you drive you can hear air coming from around the windshield on the drivers side.

STRUCTURE

The contact owns a 2018 Ford Explorer. The contact stated that while driving at an undisclosed speed, the A-pillar trim on the passenger’s side windshield started to detach. The contact received notification of NHTSA Campaign Numbers: 24V031000 (Structure); however, the part to do the recall repair was not yet available. The local dealer sent a technician to the contact's residence and the vehicle was diagnosed and it was determined that the A-pillar trim retention clips had failed and needed to be replaced. The vehicle was not repaired. The dealer confirmed that parts for the recall repair were not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the failure. The approximate failure mileage was 75,000. VIN tool confirms parts not available.

BACK OVER PREVENTION

The contact owns a 2018 Ford Explorer. The contact stated that occasionally while shifted into reverse(R), the rearview camera failed to properly display the image behind the vehicle. There was no warning light illuminated. Additionally, the contact stated that the failure had progressed. The local dealer was not contacted. The vehicle was not diagnosed or repaired. The manufacturer was made aware of the failure. The failure mileage was approximately 100,265.

STRUCTURE

The contact owns a 2018 Ford Explorer. The contact stated while driving 70 MPH on the interstate, the exterior A-pillar trim detached from around the front windshield. There were no warning lights illuminated. The contact received notification of NHTSA Campaign Number 24V031000 (Structure); however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The failure mileage was approximately 125,000. VIN tool confirms parts not available.

ENGINE

I am writing to formally report a significant mechanical issue involving the water pump in my 2018 Ford Explorer with the 3.5L V6 engine. This vehicle recently experienced a sudden failure of the internal water pump, a problem I have since learned is common across this model and others using the same engine design. In my case, the water pump failure occurred just outside of the vehicle’s extended warranty coverage, leading to engine overheating and a substantial repair cost. What makes this issue particularly concerning is the design flaw in which the water pump is located internally, driven by the timing chain. When the pump fails, it can leak coolant internally, potentially leading to catastrophic engine failure without warning. This design not only makes the part extremely costly to repair (often $2,000–$4,000 or more), but it also introduces a serious safety risk—drivers may experience engine overheating or seizure while on the road, with minimal to no warning. This poses a clear hazard, especially at highway speeds or in high-traffic situations. I understand that many other Ford owners have reported similar failures, yet no recall or Customer Satisfaction Program (CSP) has been issued to address the problem. Given the frequency of these incidents and the potential danger involved, I respectfully request that NHTSA investigate whether this condition qualifies as a safety-related defect. I have included my vehicle details below for your reference: Make/Model/Year: 2018 Ford Explorer Engine: 3.5L V6 (non-EcoBoost) Mileage at Failure: 101345 Failure Description: Internal water pump failure leading to coolant leak and overheating Repair Estimate: $4511.19

STRUCTURE

The contact owns a 2018 Ford Explorer. The contact received notification of NHTSA Campaign Number: 24V031000 (STRUCTURE); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.

ENGINE

On Thursday, June 14, 2025, the check engine light illuminated on my 2018 Ford Explorer, which has fewer than 75,000 miles. I promptly contacted my trusted local mechanic, Bananno Automotive, to schedule an oil change and requested that they also inspect and diagnose the cause of the warning light. During their inspection, they performed a diagnostic scan and identified stored engine code P0430 – Catalyst System Efficiency Below Threshold (Bank 2), which corresponds to the catalytic converter on the left side of the radiator. Concerned that delaying the repair could lead to increased emissions and potential damage to the engine, I authorized the necessary repairs. All work was completed by June 23, 2025. It was only after the repairs were finalized that I reviewed the Ford Warranty Guide and discovered that this issue is, in fact, covered under warranty. Unfortunately, Ford has denied reimbursement solely because the repairs were not performed at a Ford dealership. This is deeply disappointing, especially considering the repair cost exceeded $1,800, and no alternative solution or support has been offered. My intention in sharing this is to ensure that other Ford owners are not similarly affected by this type of parts failure and warranty denial.

ENGINE AND ENGINE COOLING

The contact owns a 2018 Ford Explorer. The contact stated while driving at an undisclosed speed, the engine overheated, with the warning light illuminated. The contact parked the vehicle and refilled the coolant reservoir. In addition, the contact stated that the coolant reservoir was repeatedly refilled weekly. The vehicle was taken to an independent mechanic where it was diagnosed with a coolant pump failure and a slow coolant leak. The contact was informed that the coolant pump needed to be replaced. The vehicle was not repaired. The vehicle was then taken to the dealer where it was diagnosed with coolant pump failure. The contact was informed that the coolant pump needed to be replaced. The vehicle was not yet repaired. The manufacturer was not made aware of the failure. The failure mileage was unknown.

STRUCTURE:BODY

B pillar trim behind passenger door (vertical pillar) is peeling from the top. May fly off and cause a safety issue on roadway if unaddressed. Similar to existing recall of A pillar trim for same year and model as well as an existing recall for 2011-2017 B pillar trim (same issue as mine, but adjacent model years).

UNKNOWN OR OTHER

About two years ago, I had the windshield replaced because I had a crack in it. A certified tech approved by my insurance replaced it. Once that happened, I noticed the right A-pillar was loose. Thinking it was something they did incorrectly, I called and they came to fix it; however, a day later, it did the same thing. The clips would not fit correctly. While going down the road, it flew off and scraped the side of my car. Now there isn't an A-pillar and I'm afraid water is getting into my car. Since that happened, my electrical system has been acting strange. I called the AutoNation and I was told the saw the recall, but they didn't have any fixes for it yet. That was in 2024.

STRUCTURE:BODY

About two years ago, I had the windshield replaced because I had a crack in it. A certified tech approved by my insurance replaced it. Once that happened, I noticed the right A-pillar was loose. Thinking it was something they did incorrectly, I called and they came to fix it; however, a day later, it did the same thing. The clips would not fit correctly. While going down the road, it flew off and scraped the side of my car. Now there isn't an A-pillar and I'm afraid water is getting into my car. Since that happened, my electrical system has been acting strange. I called the AutoNation and I was told the saw the recall, but they didn't have any fixes for it yet. That was in 2024.

UNKNOWN OR OTHER

The radio flickers on & off when started for about 10 minutes. It’s very distracting. The windshield makes a whistling noise when going above 50mph

ELECTRICAL SYSTEM

The radio flickers on & off when started for about 10 minutes. It’s very distracting. The windshield makes a whistling noise when going above 50mph

STRUCTURE

The contact owns a 2018 Ford Explorer. The contact stated while driving at an undisclosed speed, the driver's side A-Pillar trim detached and flew off the vehicle. The contact stated that the failure almost caused a crash. Additionally, the contact later discovered that the passenger’s side A-Pillar trim had also detached and flew off the vehicle. The vehicle was not diagnosed or repaired by an independent mechanic or the dealer. The contact received notification of NHTSA Campaign Number: 24V031000 (Structure); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the failure. The failure mileage was unknown. VIN tool confirms parts not available.

BACK OVER PREVENTION

The contact owns a 2018 Ford Explorer. The contact stated while reversing, the back-over prevention camera system failed to function as intended. The contact stated the back-over prevention camera seized and displayed a black screen. The vehicle was taken to the dealer where it was diagnosed with a failed back over prevention camera system. The contact was informed that the back over prevention camera system needed to be replaced. The vehicle was not repaired. In addition, the contact stated that the vehicle was taken to the dealer twice due to the persistent failure. The manufacturer was made aware of the failure but provided no assistance. The failure mileage was approximately 200. The VIN was unavailable.

STRUCTURE:BODY

On July 5, 2024, I was driving on Hwy. 12 in Napa, California. The front pillar on my window flew off on the highway. Luckily, no other cars were around and no one was hurt. When I took my car in for service, I told them I needed it fixed and the other pillar looked at. Ford in Walnut Creek told me that they were on backorder and had no idea when I would get a replacement part. I called again a couple of weeks ago to see what the status was and again, no idea when the part would come in. This is the fault of Ford. They should be mfg. these parts. In the meantime, I have been driving around for close to a year with no A-pillar and at risk of losing the other one. Please help. They need to be accountable.

POWER TRAIN

The contact owns a 2018 Ford Explorer. The contact stated while driving at an undisclosed speed, the check engine warning light illuminated. The vehicle was taken to an independent mechanic who diagnosed the vehicle and retrieved DTC: P0303 (Misfire in cylinder #3). The vehicle was not repaired. The contact took the vehicle to the dealer, who confirmed the failure. The dealer replaced the spark plugs and ignition coils. The contact stated that the failure persisted. The contact stated that on a separate occasion, after the contact had the tires serviced, and the engine overheated. The vehicle was taken back to the dealer and was diagnosed with coolant intrusion into the cylinders, causing engine failure. The contact was informed that the torque converter and engine needed to be replaced; however, the vehicle was not repaired for the most recent failure due to the cost. The contact stated that the failure persisted. The manufacturer was not made aware of the failure. The approximate failure mileage was 119,000.

ENGINE AND ENGINE COOLING

The contact owns a 2018 Ford Explorer. The contact stated while driving at an undisclosed speed, the check engine warning light illuminated. The vehicle was taken to an independent mechanic who diagnosed the vehicle and retrieved DTC: P0303 (Misfire in cylinder #3). The vehicle was not repaired. The contact took the vehicle to the dealer, who confirmed the failure. The dealer replaced the spark plugs and ignition coils. The contact stated that the failure persisted. The contact stated that on a separate occasion, after the contact had the tires serviced, and the engine overheated. The vehicle was taken back to the dealer and was diagnosed with coolant intrusion into the cylinders, causing engine failure. The contact was informed that the torque converter and engine needed to be replaced; however, the vehicle was not repaired for the most recent failure due to the cost. The contact stated that the failure persisted. The manufacturer was not made aware of the failure. The approximate failure mileage was 119,000.

STRUCTURE

The contact owns a 2018 Ford Explorer. The contact received notification of NHTSA Campaign Number: 24V031000 (Structure); however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.

STRUCTURE

The contact owns a 2018 Ford Explorer. The contact received notification of NHTSA Campaign Number: 24V031000(Structure); however, the part to do the repair was not yet available. No further information was available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.

UNKNOWN OR OTHER

I can hear air coming from the windshield on the drivers side at the top

STRUCTURE

The contact owns a 2018 Ford Explorer. The contact received notification of NHTSA Campaign Number: 24V031000 (STRUCTURE); however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.

ELECTRICAL SYSTEM

The contact owns a 2018 Ford Explorer. The contact stated that while attempting to start the vehicle, there was an abnormal clicking sound coming from the vehicle and the vehicle failed to start. The contact stated that the clicking sound was the doors locking and unlocking continuously. No warning lights were illuminated. The vehicle was taken to the dealer, who diagnosed a failure with the keyless entry keypad on the driver's side door, resulting in battery drainage. The contact was informed that the keypad needed to be reprogrammed. The vehicle was not repaired. The manufacturer was notified of the failure and referred the contact to the NHTSA Hotline for assistance. The failure mileage was unknown.

STRUCTURE:BODY

I saw that Ford has issued a recall that affects 2016 and 2017 Ford Explorers due to a B-pillar trim piece that is not properly attached and may separate from the vehicle. My 2018 Ford Explorer also has this issue. Will 2018 Explorers be included in this recall?

STRUCTURE

The contact owns a 2018 Ford Explorer. The contact received notification of NHTSA Campaign Number: 24V031000 (Structure); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact stated that the trim on the driver's and the passenger's side of the windshield was deteriorating and detaching from the vehicle. The dealer was contacted and informed the contact that the manufacturer was advising vehicle owners experiencing the failure to tape the trim pieces until the remedy was available. The manufacturer was made aware of the issue. The failure mileage was approximately 30,000. VIN tool confirms parts not available.

STRUCTURE

The contact owns a 2018 Ford Explorer. The contact stated while driving 80 MPH, the front windshield trim on the passenger's side detached and flew off the vehicle. The vehicle was taken to the dealer where it was diagnosed with a fractured exterior front windshield trim. The contact was informed that the repair was not covered under recall. The contact was informed that the front exterior windshield trim needed to be replaced. The vehicle was not repaired. The contact was informed that the repair was not covered under the recall repair. In addition, the contact was informed that because the entire windshield exterior trim did not detach, the repair was not covered under the recall. The manufacturer was made aware of the failure. The contact received NHTSA Campaign Number: 24V031000 (Structure), however the contact was informed that the repair was not covered under the recall. The contact was advised to contact the NHTSA Hotline and report the failure. The failure mileage was approximately 92,500. The VIN was not available.

UNKNOWN OR OTHER

I took this vehicle for a recall on September 2024 mire than 9 months ago & as of today, there has been no solucion from customer service. I have send text messages to get an update & on January 2025 I was told that 3 of the 4 parts missing have arrived & they were just waiting for the last one. This recall have affected my business because I can't sell this vehicle due to the recall on it. I am really desperate to get the recall done so I can sell it. Carrillo's Auto Sales

STRUCTURE

The contact owns a 2018 Ford Explorer. The contact received notification of NHTSA Campaign Number: 24V031000 (Structure); however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was made aware of the issue and confirmed that parts were not yet available. The manufacturer was not made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.

ENGINE

The water pump failed. It is internal in the engine. Not sure yet if coolant got into the motor. It is not safe to drive the vehicle and have to get it towed for this expensive repair. Water pumps should not fail at the rate they do on the ford 3.5 motors. They need to have a recall on them.

POWER TRAIN

Vehicle has lack of acceleration during launch, sluggish vehicle operation, and shudder/vibration while driving. Vehicle acceleration falters while attempting to merge onto a freeway creating dangerous driving conditions for myself and others on the freeway. Ford has issued a TSB and Customer Satisfaction Program (number 20N07) to cover the costs of essential repairs to the torque converter for this problem but Ford claims my vehicle is not covered by this TSB/CSP. This is despite the fact Ford confirms my vehicle was assembled at the same plant during the same time period as the rest of the vehicles covered by the TSB/CSP. Vehicle is available for inspection. Ford should be compelled to include my vehicle in this important safety program.

FUEL/PROPULSION SYSTEM

I was pulling into my apartment division I heard a loud pop and the vehicle then died. I tried starting it back up and it then caught on fire. My door locks were stuck in the locked position and I could not get them to unlock. Within a few seconds (which felt like several minutes) the doors did unlock and I was able to get out. There were no warning lights or messages prior to this. Fire department did arrive and put out the fire. The car was a total loss. Report has been filed with insurance company. I purchased this car from BX Fort Myers LLC. I just purchased this vehicle from them and had for a total of 32 days. I did purchase the 12 month/12,000 mile extended warranty. I also purchased Gap insurance and informed them of what had happened. The one GM gave me a loaner for a week, got in trouble for giving me one and got demoted. the new GM said "definitely not" will not give me a loaner. I drive over an hour daily for my job and do need a vehicle.

ELECTRICAL SYSTEM

I was pulling into my apartment division I heard a loud pop and the vehicle then died. I tried starting it back up and it then caught on fire. My door locks were stuck in the locked position and I could not get them to unlock. Within a few seconds (which felt like several minutes) the doors did unlock and I was able to get out. There were no warning lights or messages prior to this. Fire department did arrive and put out the fire. The car was a total loss. Report has been filed with insurance company. I purchased this car from BX Fort Myers LLC. I just purchased this vehicle from them and had for a total of 32 days. I did purchase the 12 month/12,000 mile extended warranty. I also purchased Gap insurance and informed them of what had happened. The one GM gave me a loaner for a week, got in trouble for giving me one and got demoted. the new GM said "definitely not" will not give me a loaner. I drive over an hour daily for my job and do need a vehicle.

STRUCTURE

The contact owns a 2018 Ford Explorer. The contact stated while driving 65 MPH, the passenger's side windshield exterior A-pillar trim detached and struck other vehicles on several occasions. The contact stated that the other vehicles were able to continue driving on each occasion. The contact received notification of NHTSA Campaign Number: 24V031000 (Structure); and the vehicle was taken to the dealer, where the recall repair was performed; however, the failure recurred. The vehicle was taken back to the dealer, where the passenger's side windshield exterior A-pillar trim was replaced for a second time; however, the failure persisted. The dealer was contacted and informed the contact that a repair fee might be charged because recall repair was a one-time free repair. The contact stated that the recall repair failed to correct the failure. The manufacturer was made aware of the failure and referred the contact to the dealer for assistance. The failure mileage was approximately 68,000.

STRUCTURE

The contact owns a 2018 Ford Explorer. The contact received notification of NHTSA Campaign Number: 24V031000 (Structure); however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.

STRUCTURE

The contact owns a 2018 Ford Explorer. The contact stated while driving at an undisclosed speed, the A-pillar trim on both sides of the windshield started to detach. The contact received notification of NHTSA Campaign Number: 24V031000 (Structure); however, the part to do the recall repair was not yet available. The local dealer was not contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the failure. The approximate failure mileage was 78,000. VIN tool confirms parts not available.

UNKNOWN OR OTHER

The Ford dealer inspected the trunk lip's rust but refused to submit it to Ford Consumer Support for a corrosion warranty extension claim. The rust must have existed long before the corrosion warranty expired and was not detected for a month after. In 2023, the hood had rust bubbles around the edge and was repaired. I would like to have the rust of the Ford Explorer reviewed for a manufacturer recall.

ENGINE

The contact owns a 2018 Ford Explorer. The contact stated that while driving approximately 35 MPH, the vehicle started vibrating excessively and the vehicle hesitated with several unknown warning lights illuminated. The contact stated that while driving uphill the message "Hill Start Assist Not Available" was displayed. The contact was able to drive uphill; however, the failure recurred after driving a short distance. The transmission unexpectedly downshifted and the vehicle was not able to pull into the driveway. The contact stated that several unknown warning lights were illuminated. The vehicle was towed to the local dealer, who diagnosed that there were metal shards found in the engine and that the transmission had failed. The vehicle was not repaired. The manufacturer was not notified of the failure. The failure mileage was approximately 86,000.

POWER TRAIN

The contact owns a 2018 Ford Explorer. The contact stated that while driving approximately 35 MPH, the vehicle started vibrating excessively and the vehicle hesitated with several unknown warning lights illuminated. The contact stated that while driving uphill the message "Hill Start Assist Not Available" was displayed. The contact was able to drive uphill; however, the failure recurred after driving a short distance. The transmission unexpectedly downshifted and the vehicle was not able to pull into the driveway. The contact stated that several unknown warning lights were illuminated. The vehicle was towed to the local dealer, who diagnosed that there were metal shards found in the engine and that the transmission had failed. The vehicle was not repaired. The manufacturer was not notified of the failure. The failure mileage was approximately 86,000.

STRUCTURE

The contact owns a 2018 Ford Explorer. The contact received notification of NHTSA Campaign Number: 24V031000 (STRUCTURE); however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was made aware of the issue. The manufacturer was not made aware of the issue. The contact stated while driving 40 MPH, the A-pillar trim detached and separated from the vehicle. There were no warning lights illuminated. The contact stated the A-pillar trim struck the vehicle that was behind the contact’s vehicle. On a separate occasion while driving approximately 60 MPH, the other side of the A-pillar trim detached and separated from the vehicle. The vehicle was then taken to a dealer however, the contact was informed that parts were not yet available. The vehicle was not repaired. The failure mileage was approximately 45,000. VIN tool confirms parts not available.

POWER TRAIN

2018 Ford Explorer in SEP 24 loss of driving power, complete, would not shift into any gear approximately 10k miles after a new transmission. Limped to dealer and they confirmed a replacement for the transmission, torque converter in particular. April 2025, engine warning light comes on, transmission torque converter failed again.

POWER TRAIN:AUTOMATIC TRANSMISSION

The contact owns a 2018 Ford Explorer. The contact stated while driving approximately 35 MPH, there was black smoke coming from under the hood. The vehicle was towed to the local dealer, who diagnosed that the battery was faulty. The battery was replaced. The contact stated that while driving, there was black smoke coming from under the hood, and the vehicle was towed to the dealer and was diagnosed with transmission failure. The transmission was replaced. Later, while driving again, the black smoke was again present coming from the hood of the vehicle, and the vehicle was towed to the dealer, who diagnosed the vehicle and determined that the engine and turbo were faulty and needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure. The failure mileage was 40,000.

ELECTRICAL SYSTEM:12V/24V/48V BATTERY

The contact owns a 2018 Ford Explorer. The contact stated while driving approximately 35 MPH, there was black smoke coming from under the hood. The vehicle was towed to the local dealer, who diagnosed that the battery was faulty. The battery was replaced. The contact stated that while driving, there was black smoke coming from under the hood, and the vehicle was towed to the dealer and was diagnosed with transmission failure. The transmission was replaced. Later, while driving again, the black smoke was again present coming from the hood of the vehicle, and the vehicle was towed to the dealer, who diagnosed the vehicle and determined that the engine and turbo were faulty and needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure. The failure mileage was 40,000.

ENGINE AND ENGINE COOLING

The contact owns a 2018 Ford Explorer. The contact stated while driving approximately 35 MPH, there was black smoke coming from under the hood. The vehicle was towed to the local dealer, who diagnosed that the battery was faulty. The battery was replaced. The contact stated that while driving, there was black smoke coming from under the hood, and the vehicle was towed to the dealer and was diagnosed with transmission failure. The transmission was replaced. Later, while driving again, the black smoke was again present coming from the hood of the vehicle, and the vehicle was towed to the dealer, who diagnosed the vehicle and determined that the engine and turbo were faulty and needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure. The failure mileage was 40,000.

POWER TRAIN:AUTOMATIC TRANSMISSION

The contact owns a 2018 Ford Explorer. The contact stated that while his wife was driving at an undisclosed speed, the vehicle began to vibrate excessively. No warning lights were illuminated. The vehicle was taken to the dealer, who diagnosed a failure with the transmission. The contact was informed that the transmission needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure, a case was opened, and the contact was referred to the NHTSA hotline for assistance. The failure mileage was unknown.

STRUCTURE

I am writing to express my frustration and concern regarding a recall for my vehicle that ha remained unresolved for over a year. Despite numerous attempts to have the necessary repairs completed, I have been informed multiple times by my vehicle's manufacturer that the required parts are unavailable. This delay is a serious safety concern, as my vehicle remains subject to a recall that has not been addressed due to the lack of parts. I have contacted the dealership on several occasions over the past year to inquire about the availability of the necessary parts and have been informed each time that they are on backorder with no clear resolution in sight. This prolonged delay is causing me significant concern, as I have no way of knowing when or if the necessary repairs will be made. As this issue continues to affect my safety and the safety of others, I am seeking your guidance on the steps I can take to ensure that my vehicle is repaired promptly, in accordance with the recall notice. Additionally, J would appreciate any advice on whether there are any regulatory actions that the NHTSA can take to expedite this process and ensure that the manufacturer fulfills its obligation to address the recall in a timely manner. I look forward to your assistance in resolving this matter as quickly as possible. Thank you for your attention to this important safety issue.

STRUCTURE

In February 2024, I received the enclosed safety recall notice from Ford Motor Company regarding my 2018 Ford Explorer. The notice described a problem with A-pillar applique trim clip attachments that could cause the pillar trim become detached. In March 2024 while driving home from Pittsburgh PA, my left side pillar trim did blow off while I was traveling south on [XXX], and its final resting place is unknown to me. I notified my local Ford dealer (Mike Castrucci Ford, 1020 SR 28, Milford, OH) where I bought the car new about what happened. They said they were aware of the recall, but that as per the recall notice, replacement parts would not be available until the latter half of 2024. Well, it is almost end of the first quarter of 2025, and I have not received any positive responses to my follow up requests to the car dealer as to when I can expect have this issue resolved. Castrucci Ford's responses have been that the parts are on back order. My attempts to contact Ford Motor Company have also been pointless. Therefore, I am contacting the NHTSA, as per the recall letter, to see if Ford can be motivated to expedite getting my vehicle fixed. Thirteen months from the date of the initial recall notice to today should have been ample time to replace these pillars. As a member of the public, I'm wondering if Ford thinks that if they delay fixing the problem long enough, people will finally give up. FYI, I won't. Thank you for investigating my complaint. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

STRUCTURE

The contact owns a 2018 Ford Explorer. The contact received notification of NHTSA Campaign Number: 24V031000 (Structure); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact stated that while driving at various speeds, there was wind entering the cabin of the vehicle from the windshield. The dealer was contacted. The manufacturer was not made aware of the issue. The failure mileage was unknown. VIN tool confirms parts not available.

UNKNOWN OR OTHER

I use this car for business as part of my income. Ford has issued an Advance Recall Notice. In January 2024. I have not been able earn money because of the recall notice. Manufacturer recall number: 24S02 NHTSA Recall number: 24V031 From legal advice, the Advance Recall Notice is for the dealers and is not an Official Recall Notice. Since the notice, I have been unable to rent out my vehicle. That's 15 months ago with no income. Now I have another Advance Recall Notice on my other vehicle a 2020 Expedition Max Limited. I need to make a living. What actions can be taken.? I've called numerous times first to times, no answer phone just rang after initial message. The following times, a human answered after message but i was disconnected or inadvertently put on hold. Then steered to this page. Looking for some assistance.

STRUCTURE

The contact owns a 2018 Ford Explorer. The contact received notification of NHTSA Campaign Number: 24V031000 (Structure); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact stated while driving at approximately 60 MPH, the passenger’s side A-pillar trim was blown off the vehicle by the slipstream. The contact stated that the driver's side trim was loose. The failure mileage was approximately 18,000. VIN tool confirms parts not available.

STRUCTURE

The contact owns a 2018 Ford Explorer. The contact received notification of NHTSA Campaign Number: 24V0315000 (Structure); however, the part to do the recall repair was not yet available. The contact stated that the front passenger's side windshield exterior A-Pillar trim had detached. Additionally, the contact stated that the exterior trim at the base of the windshield had detached. The local dealer was contacted. The vehicle was not diagnosed or repaired. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the failure. The failure mileage was unknown. VIN tool confirms parts not available.

STRUCTURE:BODY

The A-piller trim molding flew off while I was driving down the road. I am aware that this part was previously recalled and potentially “fixed” before I purchased the vehicle, however it flew off and was a terrible safety hazard.

STRUCTURE

The contact owns a 2018 Ford Explorer. The contact received notification of NHTSA Campaign Number: 24V031000 (Structure); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact stated that the trim was deteriorating and was detaching on the side of the vehicle. The vehicle was taken to the dealer, who referred the contact to a window specialist under warranty, previously, who stated it was only a cosmetic failure. The vehicle was not repaired. The manufacturer was not made aware of the issue. The failure mileage was approximately 70,000. VIN tool confirms parts not available.

STRUCTURE

The contact owns a 2018 Ford Explorer. The contact received notification of NHTSA Campaign Number: 24V031000 (Structure); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact stated that the gasket surrounding the A-pillar trim had completely deteriorated and detached from the vehicle. While driving at speeds of 60 MPH or higher, there was a whistling sound coming from the windshield from where the trim had detached. The dealer was not contacted. The manufacturer was made aware of the issue and informed the contact that parts would be available in May 2025. The failure mileage was 27,000. VIN tool confirms parts not available.

EQUIPMENT:ELECTRICAL:RADIO/TAPE DECK/CD ETC.

See attached document for complaint.

STRUCTURE

See attached document for complaint.

STRUCTURE

The contact owns a 2018 Ford Explorer. The contact received notifications of NHTSA Campaign Numbers: 24V031000 (STRUCTURE) and 21V316000 (STRUCTURE); however, the parts to do the recall repairs were not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was made aware of the issue. The manufacturer was not made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available for 24V031000 (Structure). Parts distribution disconnect for 21V316000 (Structure).

STRUCTURE:BODY

The A Pillar trim has become loose and detached while I was driving, almost causing an accident. There has been a recall on this part. I have tried on numerous occasions to resolve the issue. It has been over a year and the parts are still not available. I have tried to remedy and made multiple appointments at the Service Center to get my vehicle inspected and they tell me the same thing that there is nothing they can do.

STRUCTURE

The contact owns a 2018 Ford Explorer. The contact received notification of NHTSA Campaign Number: 24V031000 (Structure); however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact stated that the passenger's side A-pillar trim had detached. The dealer was made aware of the failure but confirmed that parts were not yet available. The vehicle was not repaired. The manufacturer was not made aware of the failure. The failure mileage was approximately 65,000. VIN tool confirms parts not available.

STRUCTURE

The contact owns a 2018 Ford Explorer. The contact stated that upon inspection, the front passenger’s side A-pillar trim was loose. The contact received notification of NHTSA Campaign Number: 24V031000 (Structure); however, the part to do the recall repair was not yet available. The local dealer advised the contact that the parts for the recall repair were limited. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the failure. The failure mileage was approximately 91,000. VIN tool confirms parts not available.

STRUCTURE

The contact owns a 2018 Ford Explorer. The contact received notification of NHTSA Campaign Number: 24V031000 (STRUCTURE); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.

ENGINE AND ENGINE COOLING

The contact owns a 2018 Ford Explorer. The contact stated that while driving at various speeds on several occasions, there was an abnormal odor outside of the vehicle. The vehicle was taken to an independent mechanic where it was diagnosed and determined that the water pump needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure. The failure mileage was 131,504.

STRUCTURE

The contact owns a 2018 Ford Explorer. The contact received notification of NHTSA Campaign Number: 24V031000 (Structure); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was contacted and informed the contact that the vehicle might be able to be repaired in September of 2025. The manufacturer was not made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.

STRUCTURE

The contact owns a 2018 Ford Explorer. The contact received notification of NHTSA Campaign Number: 24V031000 (STRUCTURE); however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.

UNKNOWN OR OTHER

Horn Failure. Does not work at all. This in now the third time my horn has failed and requires replacement (again). In addition, FORD still does not have replacement parts for the A-FRAME recall. It is unsafe to be driving this vehicle.

STRUCTURE

The contact owns a 2018 Ford Explorer. The contact received notification of NHTSA Campaign Number: 24V031000 (Structure); however, parts to do the recall repair were not yet available. The contact stated while driving approximately 60 MPH, the contact stated that the passenger’s side A-pillar trim detached and flew off into traffic. The vehicle was taken to a dealer where the A-pillar trim was replaced. On another occasion,n while driving at approximately 45 MPH, the driver’s side A-pillar trim detached and flew off into traffic. The vehicle was taken to a different dealer where it was diagnosed that the A-pillar trim needed to be replaced. The manufacturer was notified of the failure. The failure mileage was 73,000. VIN tool confirms parts not available.

STRUCTURE

The contact owns a 2018 Ford Explorer. The contact received notification of NHTSA Campaign Number: 24V031000 (Structure); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.

STRUCTURE

The contact owns a 2018 Ford Explorer. The contact received notification of NHTSA Campaign Number: 24V031000 (Structure); however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer and Jarrett Scott Ford of Plant City (2000 E Baker St, Plant City, FL 33563); were made aware of the issue and confirmed that parts were not yet available. The manufacturer was made aware of the issue and confirmed that parts were not yet available. The contact had not experienced a failure. VIN tool confirms parts not available.

STRUCTURE

The contact owns a 2018 Ford Explorer. The contact received a notification of NHTSA Campaign Number: 24V031000 (Structure); however, the part to do the recall repair was not yet available. The contact stated upon further inspection, the contact became aware that the front passenger’s side A-pillar trim was loose. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the failure. The failure mileage was approximately 93,000. VIN tool confirms parts not available.

STRUCTURE

The contact owns a 2018 Ford Explorer. The contact received notification of NHTSA Campaign Number: 24V031000 (STRUCTURE); however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was made aware of the issue. The manufacturer was made aware of the issue. The contact stated while driving 65 MHP on the highway, the pillar A-pillar trim detached and separated from the vehicle. On another occasion, while driving on the highway at 70 MPH, another trim piece detached and separated from the vehicle. The failure mileage was approximately 82,408. VIN tool confirms parts are not available.

STRUCTURE

The contact owns a 2018 Ford Explorer. The contact received notification of NHTSA Campaign Number: 24V031000 (STRUCTURE); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.

UNKNOWN OR OTHER

I purchased the 2018 Ford Explorer and it worked fine there were no issues when I bought it on 7/8/2024 as of 2/14/25 the coolant leaks and I have been adding coolant like crazy. Are there any defective parts on the 2018 Ford Explorer? I had only a 90 day warranty through CARMAX.

STRUCTURE:BODY

Roof rails are coming detached in the rear of vehicle which was found at the dealership before purchasing and pointed out to the salesman. He said that the Ford dealership would take care of this problem at a later date after the purchase. I told him of the importance of needing the roof rails secured on the vehicle. He said no problem that the dealership would take care of this with either a pin kit or just replace them. Now that vehicle is in for service and the sales department is saying that they will not cover the price of the fix. I think that this should be part of the roof rail recall or the roof rail recall should be expanded to cover my vehicle. Car was purchased on 11/25/2024.

STRUCTURE

The contact owns a 2018 Ford Explorer. The contact received notification of NHTSA Campaign Number: 24V031000 (STRUCTURE); however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.

STRUCTURE

The contact owns a 2018 Ford Explorer. The contact received notification of NHTSA Campaign Number: 24V031000 (Structure); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.

STRUCTURE

The contact owns a 2018 Ford Explorer. The contact received notification of NHTSA Campaign Number: 24V031000 (Structure); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact stated that while driving at approximately 65 MPH, the A-pillar trim on the passenger’s side of the vehicle was raised up by the slipstream and was blown off the vehicle. The contact stated that the driver's side A-pillar trim was also rising up but had not been blown off the vehicle. The failure mileage was approximately 130,000. VIN tool confirms parts not available.

STRUCTURE

The contact owns a 2018 Ford Explorer. The contact received notification of NHTSA Campaign Number: 24V031000 (Structure); however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was made aware of the issue and confirmed that parts were not yet available. The manufacturer was made aware of the issue and confirmed that parts were not yet available. The contact stated that the driver's side A-pillar trim had detached. The failure mileage was 150,000. VIN tool confirms parts not available.

POWER TRAIN

Torque converter failed at 60k miles. Engine failure at 110k miles while driving causing risk of serious injury due to being stranded in the road. Transmission failure at 127k miles causing risk of serious injury or death due to failing while driving. Driver was unable to accelerate vehicle in automatic (rpms would increase to unsafe levels but no speed was gained). Driver able to switch to Sporty mode and manually switch between gears enough to safely exit the highway. This particular model of the Explorer has been a mess and a headache from day one! Attempted to request a buyback from Ford, which was denied. Ford did provide partial assistance with the replacement of the engine, but refuse to provide any assistance with the transmission failure.

STRUCTURE

The contact owns a 2018 Ford Explorer. The contact received notification of NHTSA Campaign Number: 24V031000 (Structure); however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.

POWER TRAIN

I bought my 2018 Explorer in July of 2024, End of November 2024 it was completely dead no power what so ever, got it jumped and replaced the battery. Things had been going well until the middle of January I had to jump it every day took it to my dealership they tested the battery and said it had a bad cell, I took the battery back to where I bought it and had it replaced everything went fine again for a week and back to jumping it every single day except this time it would even jump with a jumper pack. There is no lights or warnings on at all indicating at problem

STRUCTURE

The contact owns a 2018 Ford Explorer. The contact received notification of NHTSA Campaign Number: 24V031000 (STRUCTURE); however, the part to do the recall repair was not yet available. The contact stated that the manufactured had exceeded a reasonable amount of time for the recall repair. The dealer was made aware of the issue. The manufacturer was not made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.

ENGINE

The High-Speed Cooling Fan Motor Relay (Recall 21N01) and the Exterior A-Pillar Apical Molding (Recall 24V031) failed on my vehicle. The cooling fan caused the engine to overheat repeatedly, and the vehicle became undrivable. Unfortunately, I no longer have the vehicle, as it was surrendered to my bank and later sold at auction. However, service records, diagnostic reports, and recall information are available upon request. The overheating engine presented a significant safety risk while driving, as it could have caused the vehicle to stall or catch fire. A AAA roadside technician confirmed that the vehicle was unsafe to drive due to the overheating issue. This defect left me stranded, requiring alternative transportation and creating a hazard for others on the road had I continued driving the vehicle. Yes, the problem was confirmed by a AAA roadside technician, who performed a diagnostic scan and identified that the engine overheating was due to a defective cooling fan relay. The issue aligns with Recall 21N01. The molding defect (Recall 24V031) was not specifically inspected, but it was noted as part of the recall documentation. No, the vehicle was not inspected by Ford or any other representatives after the issues arose. I checked Ford’s website in February 2024 and learned about the recalls, but I was never notified by Ford about these safety defects while I owned the vehicle. AAA provided the only diagnostic assessment before I surrendered the vehicle to my bank. Yes, there were symptoms prior to the failure. The vehicle’s engine temperature warning light came on repeatedly, and the battery required constant recharging. The overheating symptoms first appeared in February 2024, and the vehicle became completely undrivable the next day.

ELECTRICAL SYSTEM

The High-Speed Cooling Fan Motor Relay (Recall 21N01) and the Exterior A-Pillar Apical Molding (Recall 24V031) failed on my vehicle. The cooling fan caused the engine to overheat repeatedly, and the vehicle became undrivable. Unfortunately, I no longer have the vehicle, as it was surrendered to my bank and later sold at auction. However, service records, diagnostic reports, and recall information are available upon request. The overheating engine presented a significant safety risk while driving, as it could have caused the vehicle to stall or catch fire. A AAA roadside technician confirmed that the vehicle was unsafe to drive due to the overheating issue. This defect left me stranded, requiring alternative transportation and creating a hazard for others on the road had I continued driving the vehicle. Yes, the problem was confirmed by a AAA roadside technician, who performed a diagnostic scan and identified that the engine overheating was due to a defective cooling fan relay. The issue aligns with Recall 21N01. The molding defect (Recall 24V031) was not specifically inspected, but it was noted as part of the recall documentation. No, the vehicle was not inspected by Ford or any other representatives after the issues arose. I checked Ford’s website in February 2024 and learned about the recalls, but I was never notified by Ford about these safety defects while I owned the vehicle. AAA provided the only diagnostic assessment before I surrendered the vehicle to my bank. Yes, there were symptoms prior to the failure. The vehicle’s engine temperature warning light came on repeatedly, and the battery required constant recharging. The overheating symptoms first appeared in February 2024, and the vehicle became completely undrivable the next day.

UNKNOWN OR OTHER

Description In some of the affected vehicles it may be possible that some of the exterior a-pillar applique trim clip attachments are not properly engaged due to improper assembly or repair. If this occurs, the a-pillar applique trim, which borders the right and left side of the windshield, may be loose, missing or become detached. Safety Risk An exterior a-pillar trim part that detaches while driving can create a road hazard for other road users, increasing the risk of a crash. I bought the car Jauary 19, 2024. The parts to fix this was supposed to be here by fall of 2024. This is affecting my job and will not be able to work soon. I do uber and they want this fixed or they will cancel me.

STRUCTURE

The contact owns a 2018 Ford Explorer. The contact received notification of NHTSA Campaign Number: 24V031000 (Structure); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact stated that the A-pillar trim on the passenger’s side was loosened at the top of the trim. Additionally, the rubber gasket around the windshield at the bottom of the windshield under the windshield wipers, was loosened and disintegrating. The failure mileage was approximately 20,000. VIN tool confirms parts not available.

STRUCTURE

The contact owns a 2018 Ford Explorer. The contact received notification of NHTSA Campaign Number: 24V031000 (Structure); however, the part to do the recall repair was not yet available. The local dealer was not contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.

STRUCTURE

The contact owns a 2018 Ford Explorer. The contact received notification of NHTSA Campaign Number: 24V031000 (STRUCTURE); however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.

ENGINE

My 2018 Ford Explorer rolled backwards down a hill while in park and engine off.

STRUCTURE

The contact owns a 2018 Ford Explorer. The contact received notification of NHTSA Campaign Number: 24V031000 (STRUCTURE); however, the part to do the recall repair were not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was made aware of the issue. The manufacturer was not made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.

STRUCTURE

The contact owns a 2018 Ford Explorer. The contact received notification of NHTSA Campaign Number: 24V031000 (STRUCTURE); however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.

STRUCTURE

The contact owns a 2018 Ford Explorer. The contact received notification of NHTSA Campaign Number: 24V031000 (Structure) however, the part to do the recall repair was not yet available. The local dealer was not contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.

STRUCTURE

The contact owns a 2018 Ford Explorer. The contact received notification of NHTSA Campaign Number: 24V031000 (STRUCTURE); however, the part to do the recall repair was not yet available. The contact stated that the manufactured had exceeded a reasonable amount of time for the recall repair. The dealer was not made aware of the issue. The manufacturer was not made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.

STRUCTURE

The contact owns a 2018 Ford Explorer. The contact received notification of NHTSA Campaign Number: 24V031000 (Structure); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.

ENGINE

We took the car in for the recall 24V031 which is not able to be fixed at this time due to lack of parts. The Ford dealership explained to us that there were 2 other recalls on this vehicle that had not been addressed. They asked us if we wanted them fixed. We agreed to have them fixed. One being the luggage rack clips the other being high speed fan motor relay switch. The luggage rack was completed. The dealership replaced the fan not the relay switch as the recall indicated. When we brought the vehile home, the fan was super loud and would come on when ever it wanted too, whether the vehicle was running or shut off. It would also runn continuously even though it was not hot out nor had the car been running. We took the car back to the dealership. They looked into it. Ordered apart that never came. They had our car for 3 weeks and finally after arguing amongst themselves determined the relay switch should be replaced. Once we brought the car home, again the fan is super loud and runs randomly. The dealership has washed their hands of this situation. Telling us we are welcome to take it to another dealership as they believe the fan is running properly. We never had any indication that the fan was running improperly to begin with. My car was quiet and ran wonderfully. Now it is loud and actually embarrassing. Our friend was walking by and heard a loud noise like an airplane. He turned the corner and said wow that's your fan in the explorer, that isn't right. This sucks. I love my explorer but because of this I really don't. I believe it is not fixed and maybe never needed to be fixed. We followed all of the channels thru Ford to have this remedied. Now I am putting it in your hands.

STRUCTURE

The contact owns a 2018 Ford Explorer. The contact received notification of NHTSA Campaign Number: 24V031000 (Structure); however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was made aware of the issue and confirmed that parts were not yet available. The manufacturer was made aware of the issue and confirmed that parts were not yet available. The contact had not experienced a failure. VIN tool confirms parts not available.

STRUCTURE

The contact owns a 2018 Ford Explorer. The contact received notification of NHTSA Campaign Number: 24V031000 (Structure); however, the part to do the recall repair was not yet available. The contact stated while driving 65-70 MPH, the driver's side windshield exterior A-Pillar trim detached. The contact later applied tape to secure the trim. The vehicle was taken to the local dealer, where it was inspected; however, the dealer confirmed that the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the failure. The failure mileage was approximately 140,000. VIN tool confirms parts not available.

ENGINE AND ENGINE COOLING:COOLING SYSTEM:FAN

The contact owns a 2018 Ford Explorer. The contact stated that upon his mother attempting to start the vehicle, the vehicle failed to start. No warning lights were illuminated. The vehicle was towed to an independent mechanic, who diagnosed a failure with the high-speed cooling fan motor relay. The vehicle was not repaired. After investigating the failure, the contact related the failure to Customer Satisfaction Program: 21N01. The manufacturer was notified of the failure, a case was opened, and the contact was referred to the NHTSA Hotline for assistance. The failure mileage was 90,000.

STRUCTURE

The contact owns a 2018 Ford Explorer. The contact received notification of NHTSA Campaign Number: 24V031000 (Structure); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.

ENGINE AND ENGINE COOLING

The contact owns a 2018 Ford Explorer. The contact stated that while driving at an undisclosed speed, the engine overheated. The contact stated that the vehicle was losing coolant, but there was no indication of a coolant leak. There were no warning lights illuminated. There was cool air coming from the heater vents. The contact called an independent mechanic for orange coolant, who informed the contact that the coolant was on backorder. The vehicle was taken to the local dealer for a routine oil change and diagnosed that the water pump was leaking and needed to be replaced. The vehicle was not repaired. The manufacturer was contacted, but no assistance was provided. The contact was referred to the NHTSA Hotline for assistance. The approximate failure mileage was approximately 95,000.

ELECTRICAL SYSTEM

The vehicle experienced multiple defects, including: Overheating due to a malfunctioning cooling fan motor relay. Exterior A-pillar trim detachment. Persistent starting issues, even after replacing the battery. The vehicle is no longer in my possession due to repossession, so inspection may not be possible. How was your safety or the safety of others put at risk? The overheating issue posed a risk of engine failure while driving. The detached A-pillar trim could have caused a road hazard for other drivers if it fell off while in motion. The starting issues left me stranded on multiple occasions, which could have been dangerous in certain environments. Has the problem been reproduced or confirmed by a dealer or independent service center? Yes, the dealership confirmed the issues but stated the vehicle needed to meet specific conditions (e.g., 100 miles for certain repairs) and required costly repairs that I couldn’t afford. Has the vehicle or component been inspected by the manufacturer, police, insurance representatives, or others? The vehicle was inspected by the dealership, but Ford Motor Company has not performed any direct inspections to my knowledge. Were there any warning lamps, messages, or other symptoms of the problem prior to the failure, and when did they first appear? For the overheating issue, the engine temperature warning light appeared intermittently. For the starting issue, there were no warning lights; the vehicle simply failed to start on multiple occasions. The A-pillar trim issue was visibly apparent, but no specific warning messages were displayed.

ENGINE

The vehicle experienced multiple defects, including: Overheating due to a malfunctioning cooling fan motor relay. Exterior A-pillar trim detachment. Persistent starting issues, even after replacing the battery. The vehicle is no longer in my possession due to repossession, so inspection may not be possible. How was your safety or the safety of others put at risk? The overheating issue posed a risk of engine failure while driving. The detached A-pillar trim could have caused a road hazard for other drivers if it fell off while in motion. The starting issues left me stranded on multiple occasions, which could have been dangerous in certain environments. Has the problem been reproduced or confirmed by a dealer or independent service center? Yes, the dealership confirmed the issues but stated the vehicle needed to meet specific conditions (e.g., 100 miles for certain repairs) and required costly repairs that I couldn’t afford. Has the vehicle or component been inspected by the manufacturer, police, insurance representatives, or others? The vehicle was inspected by the dealership, but Ford Motor Company has not performed any direct inspections to my knowledge. Were there any warning lamps, messages, or other symptoms of the problem prior to the failure, and when did they first appear? For the overheating issue, the engine temperature warning light appeared intermittently. For the starting issue, there were no warning lights; the vehicle simply failed to start on multiple occasions. The A-pillar trim issue was visibly apparent, but no specific warning messages were displayed.

STRUCTURE:BODY

The vehicle experienced multiple defects, including: Overheating due to a malfunctioning cooling fan motor relay. Exterior A-pillar trim detachment. Persistent starting issues, even after replacing the battery. The vehicle is no longer in my possession due to repossession, so inspection may not be possible. How was your safety or the safety of others put at risk? The overheating issue posed a risk of engine failure while driving. The detached A-pillar trim could have caused a road hazard for other drivers if it fell off while in motion. The starting issues left me stranded on multiple occasions, which could have been dangerous in certain environments. Has the problem been reproduced or confirmed by a dealer or independent service center? Yes, the dealership confirmed the issues but stated the vehicle needed to meet specific conditions (e.g., 100 miles for certain repairs) and required costly repairs that I couldn’t afford. Has the vehicle or component been inspected by the manufacturer, police, insurance representatives, or others? The vehicle was inspected by the dealership, but Ford Motor Company has not performed any direct inspections to my knowledge. Were there any warning lamps, messages, or other symptoms of the problem prior to the failure, and when did they first appear? For the overheating issue, the engine temperature warning light appeared intermittently. For the starting issue, there were no warning lights; the vehicle simply failed to start on multiple occasions. The A-pillar trim issue was visibly apparent, but no specific warning messages were displayed.

UNKNOWN OR OTHER

While driving down the interstate, parts on both sides of my windsheild came flying off, leaving the sides of my windshield exposed and debris flying behind me into oncoming traffic. I got notice of the recall, called FORD, they indicated it would be fine, its not dangerous, and parts were on back order until February. This happened, I called FORD again, and now the parts are not available until MARCH. Meanwhile I'm drivng around with missing pieces on either side of my windwhield, a whistling wind noise in the interior of my car and possibly damaged someone behind me on the interstate. this is unacceptable on behalf of ford. please advise.

STRUCTURE:BODY

The A-pillar appliqué trim has cracked and is pulling away from body of vehicle. There is a safety recall notice that was issued in February 2024. I have been calling regarding remedy of this issue and I have been told parts are still not available. It has almost been one year.

STRUCTURE

The contact owns a 2018 Ford Explorer. The contact stated that while driving at various speeds, there was an abnormal cracking sound coming from the vehicle. The contact received notification of NHTSA Campaign Number: 24V031000 (STRUCTURE); however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the failure. The failure mileage was unknown. VIN tool confirms parts not available.

STRUCTURE

The contact owns a 2018 Ford Explorer. The contact received notification of NHTSA Campaign Number: 24V031000 (Structure) however, the part to do the repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The dealer was contacted and confirmed that the remedy parts were not available. The manufacturer was not made aware of the issue The contact had not experienced a failure. VIN tool confirms parts not available.

POWER TRAIN

This will be another submission as I am getting frustrated. My Explorer has had constant issues like clock work every 6/7 months. I have gone through 6 batteries in a two year time span. I have had the battery control module replaced because I thought that would be the fix. However it is not. While operating my vehicle yesterday on [XXX] after barely even starting the battery died and my car said multiple systems were failing almost causing someone to rear ended me. This is a safety issue like no other. When will I receive feedback for these matters I keep submitting? INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

ENGINE

This will be another submission as I am getting frustrated. My Explorer has had constant issues like clock work every 6/7 months. I have gone through 6 batteries in a two year time span. I have had the battery control module replaced because I thought that would be the fix. However it is not. While operating my vehicle yesterday on [XXX] after barely even starting the battery died and my car said multiple systems were failing almost causing someone to rear ended me. This is a safety issue like no other. When will I receive feedback for these matters I keep submitting? INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

ELECTRICAL SYSTEM

This will be another submission as I am getting frustrated. My Explorer has had constant issues like clock work every 6/7 months. I have gone through 6 batteries in a two year time span. I have had the battery control module replaced because I thought that would be the fix. However it is not. While operating my vehicle yesterday on [XXX] after barely even starting the battery died and my car said multiple systems were failing almost causing someone to rear ended me. This is a safety issue like no other. When will I receive feedback for these matters I keep submitting? INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

STRUCTURE

The contact owns a 2018 Ford Explorer. The contact received notification of NHTSA Campaign Number: 24V031000 (STRUCTURE); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.