2015 FORD EXPLORER

STRUCTURE:BODY:ROOF AND PILLARS

Ford Motor Company (Ford) is recalling certain 2011-2019 Explorer vehicles. The A-pillar trim retention clips may not be properly engaged, allowing the trim to detach.

Risk: A detached trim piece can fall off the vehicle, becoming a road hazard and increasing the risk of a crash.

SUSPENSION:REAR

Ford Motor Company (Ford) is recalling certain 2013-2017 Explorer vehicles originally sold, or ever registered, in Connecticut, Delaware, Illinois, Indiana, Iowa, Kentucky, Maine, Maryland, Massachusetts, Michigan, Minnesota, Missouri, New Hampshire, New Jersey, New York, Ohio, Pennsylvania, Rhode Island, Vermont, Virginia, West Virginia, Wisconsin, and the District of Columbia. Exposure to road salt can cause the cross-axis ball joint to corrode and seize, resulting in a fracture of the outboard section of the rear suspension toe link.

Risk: A rear toe-link fracture can result in a loss of steering control, increasing the risk of a crash.

POWER TRAIN:AXLE ASSEMBLY:AXLE SHAFT

Ford Motor Company (Ford) is recalling certain 2014-2016 Explorer, 2014-2015 Taurus and 2014 Edge vehicles equipped with 2.0L or 2.3L engines and front wheel drive. The support bracket for the front drive axle halfshaft may fail.

Risk: The failed bracket could result in a loss of park function which can cause unintended vehicle movement, and loss of motive power while driving which increases the risk of a crash.

SUSPENSION:REAR

Ford Motor Company (Ford) is recalling certain 2013-2017 Explorer vehicles originally sold, or currently registered in Connecticut, Delaware, the District of Columbia, Illinois, Indiana, Iowa, Kentucky, Maine, Maryland, Massachusetts, Michigan, Minnesota, Missouri, New Hampshire, New Jersey, New York, Ohio, Pennsylvania, Rhode Island, Vermont, Virginia, West Virginia, and Wisconsin that were previously repaired under a prior recall numbers 16V-245 or 19V-435. The outboard section of a rear suspension toe link may fracture.

Risk: A rear toe link fracture can result in a loss of steering control, increasing the risk of a crash.

SUSPENSION:REAR

Ford Motor Company (Ford) is recalling certain 2011-2017 Explorer vehicles. The rear suspension toe links may fracture due to stress on the rear suspension.

Risk: A fractured rear toe link will cause a sudden change in vehicle handling and increase the risk of a crash.

SUSPENSION:REAR

Ford Motor Company (Ford) is recalling certain Wheel Hub Bearing assemblies, part number HB5Z-1104-C, incorrectly listed as being for installation on the rear axles of 2011-2017 Ford Explorer 4X2 vehicles. These bearings assemblies were manufactured without a self retention feature, possibly resulting in the separation of the wheel or wheel end.

Risk: A loss of the wheel or wheel end can increase the risk of a crash.

SUSPENSION:REAR

Ford Motor Company (Ford) is recalling certain model year 2014-2015 Ford Explorer vehicles manufactured January 17, 2014 to May 31, 2014. The affected vehicles may have improperly welded rear suspension toe links that may fracture.

Risk: A fracture of the rear suspension toe link may result in a loss of steering control, increasing the risk of a crash.

UNKNOWN OR OTHER

My back up camera doesn't work all the time. It is very intermittent.

BACK OVER PREVENTION

The contact owns a 2015 Ford Explorer. The contact received notification of NHTSA Campaign Number: 24V031000 (Structure); however, the part to do the recall repair was not yet available. The contact stated that the top of the passenger’s side A-pillar trim had fractured, and the driver’s side A-pillar trim was frequently popping out of place while driving. The contact stated that the rear-view camera intermittently displayed a blank or distorted image while shifted into reverse(R). The contact stated that the message "Contact the Dealer" was displayed on the instrument panel. The manufacturer was notified of the failures, and the contact was informed that there were no recalls on the VIN related to the rear-view camera. The manufacturer referred the contact to the NHTSA Hotline to report the failure. The vehicle was not repaired. The failure mileage was 112,000

STRUCTURE

The contact owns a 2015 Ford Explorer. The contact received notification of NHTSA Campaign Number: 24V031000 (Structure); however, the part to do the recall repair was not yet available. The contact stated that the top of the passenger’s side A-pillar trim had fractured, and the driver’s side A-pillar trim was frequently popping out of place while driving. The contact stated that the rear-view camera intermittently displayed a blank or distorted image while shifted into reverse(R). The contact stated that the message "Contact the Dealer" was displayed on the instrument panel. The manufacturer was notified of the failures, and the contact was informed that there were no recalls on the VIN related to the rear-view camera. The manufacturer referred the contact to the NHTSA Hotline to report the failure. The vehicle was not repaired. The failure mileage was 112,000

BACK OVER PREVENTION

The contact owns a 2015 Ford Explorer. The contact stated that while reversing, the back over prevention camera system screen displayed a black screen. The vehicle was not diagnosed or repaired by an independent mechanic or the dealer. The manufacturer was made aware of the failure, and a case was filed. The contact referenced an unknown recall with a similar failure; however, the VIN was not included. The contact was advised to contact the NHTSA Hotline to report the failure. The failure mileage was approximately 118,000.

UNKNOWN OR OTHER

REAR BACK UP CAMERA IMAGE IS REVERSED NOT ALWAYS IN COLOR CAMERA STAYS ON ONCE VEHICLE IS IN DRIVE FOR SOMETIMES UP TO 20 SECONDS IMAGE IS NOT DISPLAYED AT ALL TIMES WHEN IN REVERSE AND WHEN THIS HAPPENS, WITHIN 24 HOURS THERE IS A 'SYSTEM UPDATE' THAT AFFECTS INFOTAINMENT SCREEN INCLUDING BLUETOOTH

BACK OVER PREVENTION: WARNINGS

Back up camera is intermittent like the other Ford models effected by other recalls. Adaptive Cruise Control and front collision warning system out of calibration, senses buildings and other obstacles on the left intermittently. Cruise control comes on but is not working. No accidents because of this defect.

FORWARD COLLISION AVOIDANCE: WARNINGS

Back up camera is intermittent like the other Ford models effected by other recalls. Adaptive Cruise Control and front collision warning system out of calibration, senses buildings and other obstacles on the left intermittently. Cruise control comes on but is not working. No accidents because of this defect.

FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL

Back up camera is intermittent like the other Ford models effected by other recalls. Adaptive Cruise Control and front collision warning system out of calibration, senses buildings and other obstacles on the left intermittently. Cruise control comes on but is not working. No accidents because of this defect.

BACK OVER PREVENTION

The contact owns a 2015 Ford Explorer. The contact received notification of NHTSA Campaign Number: 24V031000 (Structure); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact stated that the A-pillar trim was detaching from both the driver’s and passenger’s side of the windshield. While in reverse, the back over prevention camera screen was black and fail to display the image of the rear of the vehicle. The message “Camera Not Available" was displayed on the screen. The failure had become more persistent. The vehicle was not taken to the dealer. The vehicle was not repaired. The manufacturer was not informed of the failure. The failure mileage was approximately 88,000.

STRUCTURE

The contact owns a 2015 Ford Explorer. The contact received notification of NHTSA Campaign Number: 24V031000 (Structure); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact stated that the A-pillar trim was detaching from both the driver’s and passenger’s side of the windshield. While in reverse, the back over prevention camera screen was black and fail to display the image of the rear of the vehicle. The message “Camera Not Available" was displayed on the screen. The failure had become more persistent. The vehicle was not taken to the dealer. The vehicle was not repaired. The manufacturer was not informed of the failure. The failure mileage was approximately 88,000.

STRUCTURE

The contact owns a 2015 Ford Explorer. The contact received notification of NHTSA Campaign Number: 24V031000 (Structure). The contact stated that while driving 65 MPH, the passenger’s side exterior A-pillar trim detached from the vehicle and flew off the vehicle. The vehicle was not diagnosed or repaired. The manufacturer was notified of the failure. The failure mileage was approximately 130,000.

UNKNOWN OR OTHER

Rear backup camera does not function. Either gives a blank image or a flipped/reversed image or a very grainy image. It has been properly inoperable for years, since at least 10/1/2022. Why were Explorers not included in recall 25V57200? The cameras were the same as the Edge and Expedition which were included, and I believe the same for the Mustang.

UNKNOWN OR OTHER

The current recall of ford backup cameras including this year but not this vehicle type almost exactly matches what happens with this rear view camera. Either is blacks out completely or when it is on it shows the lines curving when In fact you are going straight and the picture can be extremely blurry as well.

ELECTRICAL SYSTEM

The current recall of ford backup cameras including this year but not this vehicle type almost exactly matches what happens with this rear view camera. Either is blacks out completely or when it is on it shows the lines curving when In fact you are going straight and the picture can be extremely blurry as well.

BACK OVER PREVENTION: REARVIEW SYSTEM BRAKING

The back up camera works only intermittently. It's fine sometimes and other times I just get a black screen. this has been going on for a year or more.

UNKNOWN OR OTHER

Rear back up camera is glitching in and out and at times goes completely black or won’t come in at all once put in reverse

STRUCTURE

See attached document for complaint. I am writing to formally report a serious and ongoing delay in the fulfillment of Safety Recall 24S02 (NHTSA Recall 24V031) for my 2015 Ford Explorer, which poses a hazard not only to my family but to others on the road. This recall involves the exterior trim on the A-pillars of the vehicle detaching while driving. In our case, this hazard has already occurred-one of the trims on our vehicle flew off while we were on the highway. Thankfully, no one was injured, but this incident highlights the urgency of the recall and the risk posed by the remaining trim, which could detach at any time. Despite receiving the recall notice in early 2024, and despite repeated attempts over the past year and a half to get the necessary parts, we have been informed by our dealership that Ford has not manufactured or supplied any parts for this recall. The dealership confirmed that they requested the parts back in February 2024, but as of today, no update or estimated timeline has been provided by Ford. This situation is unacceptable and has left us driving a vehicle with a known, active safety hazard. We feel that Ford has failed to meet its obligation to repair this defect within a reasonable timeframe, and we are deeply concerned for our safety and the safety of others on the road.

STEERING

I was in a parking lot when the electric power steering went out. Couldn’t turn wheel at all

STRUCTURE

The contact owns a 2015 Ford Explorer. The contact received notification of NHTSA Campaign Number: 24V031000 (Structure); however, the part to do the recall repair was not yet available. The contact stated that while driving at an undisclosed speed, the front A-pillar trims on the driver’s and passenger’s side detached. The contact stated that the A-pillar trims were temporarily repaired with duct tape. The local dealer was not contacted. The vehicle was not diagnosed or repaired. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the failure. The failure mileage was approximately 140,000.

STRUCTURE

The contact owns a 2015 Ford Explorer. The contact received notification of NHTSA Campaign Number: 24V031000 (Structure); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact stated that while driving approximately 65 MPH, the A-pillar trim on the driver's side of the windshield detached. The dealer was contacted and confirmed that the part for the recall repair was not yet available. The dealer suggested that the A-pillar trim be secured with duct tape by a technician, or the contact could also perform the temporary fix. The contact secured the trim piece with duct tape to prevent further detachment and eliminate the outside sound entering the cabin of the vehicle due to the failure. The manufacturer was made aware of the issue. The failure mileage was approximately 70,000.

STRUCTURE:BODY

Hello. From what I understand, Ford has not come up with a solution for the exterior a--pillar applique trim clip attachments. I fully believe they have abandoned this issue as its not a brand new vehicle. Well, its new to me so it fully counts and should not be abandoned. I was on the highway in St. Louis, Missouri (I live right across the river in Illinois) and out of nowhere, something hit my car. I swerved and almost hit a driver to my left and after that, I almost got the guy in front of me. Now this caused a massive panic attack and soon after anxiety set in. I have horrible anxiety issues and I have the prescriptions to prove it. Its so bad, I can't fall asleep and so I take another prescrption for help getting to sleep. Anyway, I got off the closest ramp ands parked to see what happened. Sure enough, the passenger side exterior a-pillar is hanging there. That's the "something that hit the car and almost caused a multi car accident. I tried to call Ford about this but I'm left with ongoing ringing. Live chat agent had no idea what I was talking about. That set me off. I had taken a screenshot of the Kelly Blue Book website stating there was a recall, which, by the way, has been removed. Now that is extra suspicious. The KBB website stated notices were sent sometime earlier this year but I got nothing. The registration is in my name and is 100% accurate with my address and phone number are all up to date. I found no other way to contact Ford. I didn't want to file a complaint, but here we are. This is a SAFETY issue which caused me to fall into a panic and anxiety attack. I have a witness as my husband was in that passenger seat when it happened. Like I said, I, without a single doubt, believe that Ford Motors has abandoned this problem and that they don't care.This issue needs addressed now. I can't afford to go get it repaired myself as I am between jobs. If this isn't resolved, I will call my attorney for guidance.

UNKNOWN OR OTHER

The exterior A-pillar trim part is loose causing water to leak through. You can hear/feel the air in the corner of the windshield as the SUV is moving. I have tried several times since receiving this recall notice in FEBRUARY 2024 to get this fixed and replaced through FORD. Each time brought my car in for service over the past 18 months, I was told that the part was not available but was on back order. In the meantime, water and moisture gets through causing a smell and mold. This is a health and safety issue. How do I get this repaired?

STRUCTURE

The contact owns a 2015 Ford Explorer. The contact stated that the driver’s and passenger’s side A-pillar trims were loose. The dealer had been contacted for over a year for parts availability and was informed that parts were not yet available to repair the vehicle. The manufacturer was contacted and informed the contact that parts were available, and the contact was referred to a dealer to schedule an appointment for the vehicle to be repaired under NHTSA Campaign Number: 24V031000 (Structure). The contact called the dealer again and was informed that parts were not yet available. The vehicle was not repaired. The failure mileage was approximately 119,000.

UNKNOWN OR OTHER

While driving with the ac on you can smell exhaust fumes in the cabin and it's worse towards the rear carbin of the vehicle. I've gotten nauseated and sleepy from the fumes and have had several headaches in addition to the other symptoms. Ford needs to recall this issue. Also I have an active recall for the window pillars and the dealership says they still dont have the parts to fix it, and it's been over a year, what's the hold up Ford??!!

FUEL/PROPULSION SYSTEM

While driving with the ac on you can smell exhaust fumes in the cabin and it's worse towards the rear carbin of the vehicle. I've gotten nauseated and sleepy from the fumes and have had several headaches in addition to the other symptoms. Ford needs to recall this issue. Also I have an active recall for the window pillars and the dealership says they still dont have the parts to fix it, and it's been over a year, what's the hold up Ford??!!

STRUCTURE

The contact owns a 2015 Ford Explorer. The contact stated that the trim on the passenger’s side A-pillar was cracked in the middle and was very loose. The contact stated that water entered the vehicle, raining and soaking the passenger’s side floor mat. The contact called several dealers and was informed that parts to repair the vehicle were not available. The contact attempted to stop the water by using silicon caulk on the trim; however the temporary fix still allowed water into the vehicle. The contact recently became aware that the driver's side trim was separating at the top of the trim, and water was entering on the driver's side. Additionally, the contact stated that the windshield gasket was crumbling along the top of the windshield. The contact stated that the manufacturer exceeded a reasonable amount of time to repair the vehicle under NHTSA Campaign Number: 24V031000 (Structure). The manufacturer was not informed of the failure. The failure mileage was approximately 136,000.

STRUCTURE:BODY

I received a recall letter in February 2024 stating there was a recall on my vehicle and that the parts for fixing the recall were out of stock, and they should be available in the latter half of 2024. I never recieved another letter and the part of my vehicle that is recalled flew off my vehicle while driving on the highway it hit my rear passenger window and scared everyone in the vehicle the window didn't bust and I didn't realize that it was a piece of my vehicle that flew off until I got to where I was headed and seen the part missing, while we were driving I thought someone threw something out the window.

STEERING

The contact owns a 2015 Ford Explorer. The contact stated that while driving 50-55 MPH, the vehicle lost power steering functionality. The message "Power Steering Failure -Service Immediately" was displayed. The contact was able to pull over to the side road. The contact was able to drive to an independent mechanic, where the vehicle was diagnosed and determined that the steering column needed to be replaced. The vehicle was repaired. The manufacturer was notified of the failure and referred the contact to the NHTSA Hotline for assistance. The failure mileage was 139,160.

UNKNOWN OR OTHER

The back up camera only works occasionally because of the height of vehicle it is difficult to back up safely . Sometimes the camera works and other times it sends a message to contact the dealer

STRUCTURE

The contact owns a 2015 Ford Explorer. The contact stated that while driving at an undisclosed speed, the contact heard a loud flapping sound coming from the windshield. The contact received notification of NHTSA Campaign Number: 24V031000 (Structure). The vehicle was taken to the local dealer, where it was determined that the A-pillar trim had failed and needed to be replaced. The dealer ordered the parts and informed the contact that parts needed to be reordered due to the parts being damaged upon arrival. The manufacturer was not made aware of the failure. The approximate failure mileage was 130,000.

STRUCTURE:BODY

The pillar trim recall has been in effect for nearly 2 years. I took my husband’s Explorer (I am his legal guardian as he suffered [XXX] and he has been hospitalized for over a year) to Chillicothe MO Ford in October of 2024 for the safety recall on this trim issue, as my A pillar trim flew off from the highway and may have impacted another vehicle on [XXX] between St. Joseph and Kansas City at around that time. Chillicothe Ford inspected the vehicle and ordered parts. It is now almost over a year, and neither Chillicothe Ford or Ford Corporate Office can give me an estimate on when it the parts are available. I escalated this concern yet again to Ford Corporate, and they blamed it on the Chillicothe dealership for not requesting an emergency part order. I talked to Chillicothe Ford immediately thereafter, and they said that they did escalate the part request, and nothing has been done -not just for me but over 10 other Explorer owners who are waiting on the parts for this recall. I called Richmond MO Ford dealership this week, and was informed they had the same problem and that Ford is lying about the part availability. Almost a million consumers are affected by this recall, and accordingly there are exponentially as many unfortunate drivers who could be hit by flying parts, and Ford REFUSES TO ADDRESS THIS RECALL. My sister had the same part fall off her car into traffic a month ago with her Ford Explorer. THIS IS A LIFE SAFETY ISSUE AND NHSTA NEEDS TO HOLD FORD MOTOR COMPANY ACCOUNTABLE FOR WILLFULLY PUTTING THE PUBLIC IN HARM’S WAY! INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

STRUCTURE

The contact owns a 2015 Ford Explorer. The contact received notification of NHTSA Campaign number: 24V031000 (Structure); however, the part to do the recall repair was not yet available. The contact stated that while driving 60 MPH, the passenger’s side A-pillar trim detached from the vehicle. The local dealer was contacted. The vehicle was not repaired. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The failure mileage was unknown.

ENGINE

The factory installed headlight screw punctured the coolant line of my 2015 Ford Explorer causing my transmission to stop working properly. This resulted in a $725 tow bill and $1,067.56 in repairs. The certified mechanic verified that the screw was an original part and it punctured the line, likely after some time rubbing against it. The transmission did not appear to be damaged however my safety was at risk trying to pull over to when the vehicle would no longer shift gears. I have a video of the leak that lines up with the screw placement but was not able to upload it...I am happy to email it to you.

STEERING

The factory installed headlight screw punctured the coolant line of my 2015 Ford Explorer causing my transmission to stop working properly. This resulted in a $725 tow bill and $1,067.56 in repairs. The certified mechanic verified that the screw was an original part and it punctured the line, likely after some time rubbing against it. The transmission did not appear to be damaged however my safety was at risk trying to pull over to when the vehicle would no longer shift gears. I have a video of the leak that lines up with the screw placement but was not able to upload it...I am happy to email it to you.

VEHICLE SPEED CONTROL

The factory installed headlight screw punctured the coolant line of my 2015 Ford Explorer causing my transmission to stop working properly. This resulted in a $725 tow bill and $1,067.56 in repairs. The certified mechanic verified that the screw was an original part and it punctured the line, likely after some time rubbing against it. The transmission did not appear to be damaged however my safety was at risk trying to pull over to when the vehicle would no longer shift gears. I have a video of the leak that lines up with the screw placement but was not able to upload it...I am happy to email it to you.

STRUCTURE

The contact owns a 2015 Ford Explorer. The contact received notification of NHTSA Campaign Number: 24V031000 (Structure). The contact stated that while driving at an undisclosed speed, one of the A-pillar trims partially detached and struck the windshield. The vehicle was taken to a dealer where it was determined that parts for the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The vehicle was not repaired. The manufacturer was notified of the failure. The failure mileage was approximately 140,000.

ENGINE

The contact owns a 2015 Ford Explorer. The contact stated that the power steering assist was inoperable. The failure occurred while the contact’s husband was stopped for fuel. The driver turned on the vehicle and the steering wheel had seized. The engine maintenance warning light was illuminated. The vehicle was taken to a local dealer, where it was diagnosed that the rack and pinion and steering needed to be replaced; however, the vehicle was not repaired by the dealer. The contact stated that an independent mechanic confirmed that the steering and rack and pinion needed to be replaced, but the parts were on backorder. The manufacturer was contacted, and a case was opened. The owner was referred to the NHTSA Hotline for assistance. The failure mileage was approximately 102,000.

STEERING

The contact owns a 2015 Ford Explorer. The contact stated that the power steering assist was inoperable. The failure occurred while the contact’s husband was stopped for fuel. The driver turned on the vehicle and the steering wheel had seized. The engine maintenance warning light was illuminated. The vehicle was taken to a local dealer, where it was diagnosed that the rack and pinion and steering needed to be replaced; however, the vehicle was not repaired by the dealer. The contact stated that an independent mechanic confirmed that the steering and rack and pinion needed to be replaced, but the parts were on backorder. The manufacturer was contacted, and a case was opened. The owner was referred to the NHTSA Hotline for assistance. The failure mileage was approximately 102,000.

STEERING

As I was parking my 2015 Ford Explorer Sport, a warning appeared on the instrument panel stating “Power Steering Assist Fault,” and the steering suddenly became so difficult that I was unable to move the vehicle. Although this has only happened once, I’m very concerned about the possibility of it occurring again—especially while driving on the highway. Losing the ability to steer could put my family’s lives, and the lives of others, in serious danger. I have read numerous customer complaints about this exact issue on the NHTSA website. It’s time for the manufacturer to issue a recall for these vehicles and fix the problem before someone loses their life due to this defect.

BACK OVER PREVENTION

The contact owns a 2015 Ford Explorer. The contact stated while shifted to reverse, the rearview camera failed to display an image, comprising the back over prevention system. No warning lights were illuminated. The vehicle was not taken to the dealer or an independent mechanic. The vehicle was not repaired. After investigating the failure, the contact related the failure to NHTSA Campaign Number: 25V442000 (Back Over Prevention); but the VIN was not included. The manufacturer was notified of the failure and referred the contact to the NHTSA Hotline for assistance. The failure mileage was unknown.

STRUCTURE

The contact owns a 2015 Ford Explorer. The contact stated that while driving at an undisclosed speed, the driver's and passenger's side A-pillar trims detached and flew off the front windshield. The vehicle was taken to the dealer where the contact was informed that parts were not available to repair the vehicle. The vehicle was not diagnosed or repaired by an independent mechanic or dealer. The contact received notification of NHTSA Campaign Number: 24V031000 (Structure); however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the failure. The failure mileage was 138,000. VIN tool confirms parts not available.

STEERING

The power steering assist in my vehicle is becoming progressively worse, I would welcome an inspection. Basically, the power steering assist will vary throughout the sweep of the steering wheel. During a turn or lane change the power steering may feel normal, be non-existent, or alternate between the 2 conditions, often requiring significant force to steer the vehicle (vehicle speed seems to make no difference.) This condition is an obvious safety risk for vehicle occupants or any other vehicles, pedestrians, or property in the vicinity. The problem has not been confirmed by a dealer or service center - I have gathered from researching various message boards that Ford will disavow the issue and tell me that I will need a new steering rack at a charge of approximately $3,000. No inspection has been done as of yet. No warning lamps or messages have presented as of yet and there are no unusual sounds accompanying the problem. The problem has been going on for approximately 3 weeks.

STRUCTURE

The contact owns a 2015 Ford Explorer. The contact stated while driving at an undisclosed speed, the passenger's side A-pillar trim detached. In addition, the contact stated that the following week the driver's side A-pillar trim detached. The vehicle was not diagnosed or repaired by an independent mechanic or the dealer. The dealer was made aware of the failure. The manufacturer was made aware of the failure but provided no assistance. The contact referenced NHTSA Campaign Number: 24V031000 (Structure); however, the VIN was not included in the recall. The contact was advised to contact the NHTSA Hotline to report the failure. The failure mileage was approximately 150,000.

SERVICE BRAKES, HYDRAULIC

The contact owns a 2015 Ford Explorer. The contact stated that while driving at various speeds, the vehicle lost automotive power, with the ABS, traction control, and check engine warning lights illuminated. The vehicle was taken to a local dealer to be diagnosed, and the contact was informed that the ABS control module was faulty and needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure. The approximate failure mileage was 158,443.

ENGINE

The contact owns a 2015 Ford Explorer. The contact stated that while driving at various speeds, the vehicle lost automotive power, with the ABS, traction control, and check engine warning lights illuminated. The vehicle was taken to a local dealer to be diagnosed, and the contact was informed that the ABS control module was faulty and needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure. The approximate failure mileage was 158,443.

STRUCTURE

The contact owns a 2015 Ford Explorer. The contact received notification of NHTSA Campaign Number: 24V031000 (STRUCTURE); however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact stated that the driver’s side A-pillar trim had detached. The approximate failure mileage was 120,000. VIN tool confirms parts not available.

STRUCTURE

The contact owns a 2015 Ford Explorer. The contact stated while driving at an undisclosed speed, the A-pillar trim on the passenger’s side windshield started to detach. The contact received notification of NHTSA Campaign Number: 24V031000 (Structure); however, the part to do the recall repair was not yet available. The local dealer was contacted and confirmed that parts were not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the failure. The approximate failure mileage was 80,000. VIN tool confirms parts not available.

STRUCTURE

The contact owns a 2016 Ford Explorer. The contact received notification of NHTSA Campaign Number: 24V031000 (Structure); however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was contacted and sent a representative to the residence to inspect the vehicle. The dealer discovered that the A-pillar trim was detaching from the vehicle. The contact was informed that the parts would be ordered, and the contact would be contacted for the recall repair. The contact had not received a call back from the dealer. The vehicle was not repaired. The manufacturer was not made aware of the issue. The failure mileage was approximately 119,000. VIN tool confirms parts not available.

STEERING

When you are in park and the car is on there is a lot of play in the steering wheel and it sounds like something is broken and when you are driving, the steering wheel and car itself starts shaking. I believe it is the rack and pinion as everything the dealer quoted it was the rack and pinion and steering box. it is now undrivable because we took it to the dealership and couldn't afford the parts and labor to fix it even though it was clearly a manufacturing issue.

STRUCTURE

The contact owns a 2015 Ford Explorer. The contact received notification of NHTSA Campaign Number: 24V031000 (Structure); however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact stated that while driving at approximately 65 MPH, there was an abnormal tapping sound coming from the passenger’s side of the front windshield. The contact observed that the top of the trim on the A-pillar had loosened. The contact used tape to secure the trim. The failure mileage was 182,000. VIN tool confirms parts not available.

UNKNOWN OR OTHER

THE EXTERIOR A-PILLAR APPLIQUE TRIM CLIP ATTACHMENTS ON BOTH SIDES OF MY VEHICHLE HAVE LIFTED OFF THE VEHICHLE AND THE MANUFACTURER HAS FAILED OR HAS BEEN UNABLE TO REMEDY THIS SAFETY RECALL IN A TIMELY MANNER.

STRUCTURE:BODY

Best Ford in NH stated NHTSA recall 24v031 was completed but it was not, possible fraud.

ELECTRICAL SYSTEM

My back up camera tends to go blank when I reverse. It’ll take some time for it to come back on or sometimes it says to contact ford.

STRUCTURE

The contact owns a 2015 Ford Explorer. The contact stated while driving at an undisclosed speed, the passenger’s side exterior A-pillar trim detached and flew off the vehicle. The vehicle was taken to the dealer where it was diagnosed with a detached exterior A-pillar trim, however the contact was informed that the parts were not available to repair the vehicle. The contact received notification of NHTSA Campaign Number: 24V031000 (Structure); however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the failure. The failure mileage was 70,000. VIN tool confirms parts not available.

BACK OVER PREVENTION

The contact owns a 2015 Ford Explorer. The contact stated that while reversing, the camera was blank. The contact stated that occasionally the camera image was distorted. The contact stated that the failure was related to NHTSA Campaign Number: 25V442000 (Back Over Prevention) however, neither the VIN nor the model year was included. The contact stated that the failure had become more prevalent. There were no warning lights illuminated. The local dealer was not contacted. The contact attempted to call the manufacturer, but the number was inoperable. The failure mileage was approximately 140,000.

VISIBILITY/WIPER

My back up camera will work then it stops working as im backing up and says unavailable contact dealer

UNKNOWN OR OTHER

My back up camera will work then it stops working as im backing up and says unavailable contact dealer

ELECTRICAL SYSTEM

This has happened multiple dates. I can't enter that on the next screen. Probably started 9+ months ago. My backup camera goes blank and then back on sporadically. Sometimes, when I put in reverse and sometimes when I'm in the middle of reversing. Sometimes for a couple of seconds (or more) and sometimes until I change gears and go back to reverse. I see there is a recall for some Ford explorer years and was wondering why the 2015 wasn't included. My issues sound similar to the recalled years. Putting in notice in case there are more 2015s like me experiencing likewise issues. Thank you for taking the time to review my issue. [XXX] [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

UNKNOWN OR OTHER

This has happened multiple dates. I can't enter that on the next screen. Probably started 9+ months ago. My backup camera goes blank and then back on sporadically. Sometimes, when I put in reverse and sometimes when I'm in the middle of reversing. Sometimes for a couple of seconds (or more) and sometimes until I change gears and go back to reverse. I see there is a recall for some Ford explorer years and was wondering why the 2015 wasn't included. My issues sound similar to the recalled years. Putting in notice in case there are more 2015s like me experiencing likewise issues. Thank you for taking the time to review my issue. [XXX] [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

STRUCTURE

The contact owns a 2015 Ford Explorer. The contact received notification NHTSA Campaign Number: 24V031000 (Structure). The contact stated that while driving at approximately 65 MPH, the driver’s side A-pillar trim detached from the vehicle and flew behind the vehicle. The vehicle was taken to a dealer, where it was diagnosed and determined that the driver’s side A-pillar trim needed to be replaced; however, parts were on back order. The vehicle was not repaired. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not notified of the failure. The failure mileage was approximately 170,000. VIN tool confirms parts not available.

STRUCTURE

See attached document for complaint.

UNKNOWN OR OTHER

My vehicle’s backup camera does not work about 98% of the time and a black screen will show up with a message saying it is not working. Once in a great while it will actually work.

SERVICE BRAKES

1-emergency brake will no longer engage, alert continues to sound while driving even though it’s not working. Took it to a mechanic and he was unable to diagnose exactly where in the emergency brake system the issue is.

STRUCTURE

The contact owns a 2015 Ford Explorer. The contact received notification of NHTSA Campaign Number: 24V031000 (Structure); however, the part to do the recall repair was not yet available. The contact stated that the driver's side windshield exterior A-pillar trim had detached, and the passenger's side windshield exterior A-pillar trim had separated from the vehicle. The vehicle was taken to the dealer, where it was inspected; however, the vehicle was not repaired. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the failure. The failure mileage was approximately 120,000. VIN tool confirms parts not available.

STEERING

I own a 2015 ford and the power steering system just stopped working with abs and traction being lost as well. My husband owns a 2016 Ford F150 and has the same thing going on with his truck. I am seeing this is being reported as a common problem with Fords electric power steering.

STEERING

The contact owns a 2015 Ford Explorer. The contact stated that while driving at 60 MPH, the vehicle lost power steering functionality and the vehicle became difficult to maneuver before the steering wheel seized. The contact stated the message 'Steering Wheel Default" was displayed on the instrument panel. The contact was able to pull over to the side. The contact turned the vehicle off and after a few minutes, the vehicle was able to restart. The vehicle functioned normally for the rest of the drive. The vehicle was not taken to the dealer or an independent mechanic. The vehicle was not diagnosed or repaired due to costs. The failure was progressively worsening, and the vehicle was no longer being driven. The manufacturer was made aware of the failure and referred the contact to the NHSTA Hotline for assistance. The contact related the failure to NHTSA Campaign Number: 14V286000(STEERING). However, the VIN was not included. The failure mileage was approximately 139,000.

STRUCTURE:BODY

The a pillar trim is defective and there is a currently recall. However the last updated said parts will be available in 2024. We are currently halfway through 2025 with no resolution. This is unacceptable and the manufacture needs to address this ASAP.

UNKNOWN OR OTHER

My backup camera is malfunctioning. 1st incident I was backing out of a parking spot, and the camera screen just blacked out, and 2 pedestrians were walking behind my car, and the 2 seconds later the car started beeping, warning me of the pedestrians, I almost hit them. 2nd time i was backing out of my parking spot at work, and a coworker was walking behind my car, the camera gave me a warning that the camera was malfunctioning, and then started beeping like crazy, but the camera did not turn on. 3rd time i was backing out at a store, and a car just flew by narrowly missing me, and the camera did not turn on, My camera has been malfunctioning off and on now.

SUSPENSION

The contact owns a 2015 Ford Explorer. The contact stated that while driving on the highway at 40 MPH, there was a clanking sound coming from the steering wheel. The contact stated that the steering wheel shifted to the left and the contact immediately corrected the steering wheel; however, in the process the vehicle became airborne. The contact stated that upon landing, the front driver’s, the front passenger’s, and rear driver’s side tires were deflated. The vehicle was towed to a local dealer where the vehicle was diagnosed and the contact was advised that the control arms, wheel axles, wheel bearings, rims, and tires were faulty and needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure. The approximate failure mileage was 100,000.

STEERING

The contact owns a 2015 Ford Explorer. The contact stated that while driving on the highway at 40 MPH, there was a clanking sound coming from the steering wheel. The contact stated that the steering wheel shifted to the left and the contact immediately corrected the steering wheel; however, in the process the vehicle became airborne. The contact stated that upon landing, the front driver’s, the front passenger’s, and rear driver’s side tires were deflated. The vehicle was towed to a local dealer where the vehicle was diagnosed and the contact was advised that the control arms, wheel axles, wheel bearings, rims, and tires were faulty and needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure. The approximate failure mileage was 100,000.

UNKNOWN OR OTHER

Malfunction of rear view camera, available upon request. When in reverse the camera will go black and read "Camera is Unavailable. Please contact your dealership." It will not attempt to show a live picture until placed back into park and into reverse again. Often it will not function correctly even after that. It now happens almost constantly to the point it is completely unreliable. The fear of endangering someone or something by relying on a rear view camera that I know could malfunction at any moment, is too great. The problem was witnessed by a Ford Dealership mechanic who was repairing the recall on the frame piece to the windshield. The mechanic attempted to resolve the issue by resetting/updating the display, but unfortunately the problem continues. No other representatives, police, insurance, etc have witnesses the issue. There are never any warnings the issue may occur.

STRUCTURE

The contact owns a 2015 Ford Explorer. The contact received notification of NHTSA Campaign Number: 24V031000 (Structure); however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact stated that the exterior A-pillar trim had detached. The dealer was made aware of the failure but confirmed that parts were not yet available. The vehicle was not repaired. The manufacturer was made aware of the failure. The failure mileage was approximately 92,000. VIN tool confirms parts not available.

ELECTRICAL SYSTEM

Own a 2015 explorer having problems with the rear back up system. The display does not always work, which is a real problem when backing up. The safety of persons and vehicles is greatly put at a higher risk. There are other reports of this happing to other year models, only with recalls for the newer models.

STRUCTURE

See attached document for complaint.

ELECTRICAL SYSTEM

Backup camera went black with words to contact dealership for latest software. The dealership is charging me for a repair that is currently a recall for the exact same issue for new models Not 2015 models. There’s been quite a few customers having same issue as I did my research online. I’ve got my elderly parents to care , I can’t afford the repairs. 😭

STRUCTURE

The contact owns a 2015 Ford Explorer. The contact stated that while driving at various speeds, after inspecting the vehicle, the contact became aware that the A-pillar trims were loose and was shaking abnormally. The contact received notification of NHTSA Campaign Number: 24V031000 (Structure); however, the part to do the recall repair was not yet available. The contact stated that three local dealers were contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the failure. The failure mileage was approximately 61,000. VIN tool confirms parts not available.

STRUCTURE

The contact owns a 2015 Ford Explorer. The contact became aware that the VIN was included in NHTSA Campaign Number: 24V031000 (Structure); however, the part to do the recall repair was not yet available. The contact stated that the driver's side windshield exterior A-pillar trim had separated and flown off while driving the vehicle. The vehicle was taken to Safelite Auto Glass, where the driver's side and passenger's side windshield exterior A-pillar trims were replaced; however, the contact stated that the replacement trims were detaching. The local dealer was not contacted. The vehicle was not repaired. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the failure. The failure mileage was approximately 80,000. VIN tool confirms parts not available.

STRUCTURE

The contact's wife owns a 2015 Ford Explorer. The contact received notification of NHTSA Campaign Number: 24V031000 (Structure); however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact was unaware if a failure was experienced. The VIN was not available.

STEERING

The contact owns a 2015 Ford Explorer. The contact stated that while his mother was driving and stopped at a traffic light, the vehicle lost power steering functionality and the vehicle became difficult to maneuver. The contact stated an unknown message was displayed on the instrument panel before the steering wheel seized. After several attempts, the vehicle was restarted, and the vehicle returned to normal functionality. The vehicle was taken to Jamie Tires; however, no cause for the failure was found. The vehicle was not repaired. The contact stated that on a separate occasion, while her sister was driving the vehicle, the vehicle lost power steering functionality. The vehicle was not diagnosed or repaired for the most recent failure. The contact became aware of NHTSA Campaign Number: 14V286000 (Steering); however, the VIN was not included. The manufacturer was notified of the failure, but no assistance was offered. The failure mileage was approximately 92,000.

POWER TRAIN

When vehicle is on and either in park or at a stop, RPMs will idle at about 800-1000 RPM then randomly shoot up between 2000-2500 RPMs then drop to below 500 RPMs before returning to idle. It’ll do this randomly.

FUEL/PROPULSION SYSTEM

When vehicle is on and either in park or at a stop, RPMs will idle at about 800-1000 RPM then randomly shoot up between 2000-2500 RPMs then drop to below 500 RPMs before returning to idle. It’ll do this randomly.

ENGINE

When vehicle is on and either in park or at a stop, RPMs will idle at about 800-1000 RPM then randomly shoot up between 2000-2500 RPMs then drop to below 500 RPMs before returning to idle. It’ll do this randomly.

BACK OVER PREVENTION: REARVIEW SYSTEM BRAKING

Backup camera doesn’t come on when in reverse. Works maybe 20% of the time. Other maybe 80%, the screen doesn’t do anything or says error.

ELECTRICAL SYSTEM

Backup camera doesn’t come on when in reverse. Works maybe 20% of the time. Other maybe 80%, the screen doesn’t do anything or says error.

STRUCTURE

The contact owns a 2015 Ford Explorer. The contact stated that while driving at an undisclosed speed, the A-pillar trim on the driver’s side windshield started to detach. The contact received notification of NHTSA Campaign Number: 24V031000 (Structure); however, the part to do the recall repair was not yet available. The contact stated that several dealers were contacted and confirmed that parts were not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the failure. The approximate failure mileage was 62,000. VIN tool confirms parts not available.

STRUCTURE

The contact owns a 2015 Ford Explorer. The contact received notification of NHTSA Campaign Number: 24V031000 (Structure); however, the part to do the recall repair was not yet available. The contact stated that the front passenger's side and driver's side windshield exterior A-Pillar trims had detached and were flapping against the vehicle while driving at highway speeds. The vehicle was taken to the dealer, where it was inspected. The vehicle was not repaired. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the failure. The failure mileage was approximately 45,000. The VIN was not available. VIN tool confirms parts not available.

SEATS

The first complaint references Recall 24V031. I received a notice dated February 2024 to correct this issue. It is now June 2025 and my dealer still does not have the parts. The trim pieces have come apart and flap while driving. I just don't think 18 months with no remedy is acceptable especially when it could cause a safety hazard. The second complaint with this vehicle is the door trim. It appears to be stitched however has come apart for years now. The dealership said that Ford could be putting a recall on but hasn't happened. A quick search online shows that many explorers has had the same issue.

UNKNOWN OR OTHER

The first complaint references Recall 24V031. I received a notice dated February 2024 to correct this issue. It is now June 2025 and my dealer still does not have the parts. The trim pieces have come apart and flap while driving. I just don't think 18 months with no remedy is acceptable especially when it could cause a safety hazard. The second complaint with this vehicle is the door trim. It appears to be stitched however has come apart for years now. The dealership said that Ford could be putting a recall on but hasn't happened. A quick search online shows that many explorers has had the same issue.

ELECTRICAL SYSTEM

Vehicle has parking lights illuminated and not daytime running lights (headlamps). Illegal in most states and ans very dangerous at low light conditions! Ford engineers claim they cannot reconfigure after 6 months of attempting to do so. Major safety issue and legal issue if there is ever an accident involving death.

VISIBILITY/WIPER

Vehicle has parking lights illuminated and not daytime running lights (headlamps). Illegal in most states and ans very dangerous at low light conditions! Ford engineers claim they cannot reconfigure after 6 months of attempting to do so. Major safety issue and legal issue if there is ever an accident involving death.

SEAT BELTS

my middle row airbag seat belts on both sides are broke. you can not hook them into the bottom piece. One does not stay hooked and the other is completely apart. ( see attached picture) It is a law to wear seatbelts and this is has to be fixed or m family can not ride in my car. I went to dealership and it is very expensive to replace. This should be a recall on this for it is a law to wear seatbelts and several other people have had the same problem.

SUSPENSION

I had a mechanic take a look at my car for a routine inspection during an oil change. They noticed my alignment was off. They cannot adjust the rear alignment as they are not adjustable. They found a list of older recalls that affect the rear toe link and I checked with Ford to make sure this was done. They confirmed that the recalls were done. Called Ford Customer Service and they advised me to submit a report as a Safety recall was done on this car by the previous owner, but was not properly repaired as suspected by Ford. Rear Toe links on Ford Explorer 2015 are not adjustable so alignment cannot be performed.

STRUCTURE:INTERIOR PANELS:DOOR

The contact owns a 2015 Ford Explorer. The contact stated that while the vehicle was parked, the contact became aware that the driver’s side inside door panel was detaching around the window and separated from the door frame. The vehicle was taken to a dealer several times, and the contact was informed that the glue on the door panel was loosening. The vehicle was not repaired. The manufacturer was notified of the failure. The failure mileage was approximately 35,000.

STRUCTURE

The contact owns a 2015 Ford Explorer. The contact received notification of NHTSA Campaign Number: 24V031000 (Structure); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact stated that the trim on the passenger's side of the windshield had detached. The dealer was contacted. The manufacturer was made aware of the issue. The failure mileage was approximately 45,000. VIN tool confirms parts not available.

STRUCTURE

The contact owns a 2015 Ford Explorer. The contact received notification of NHTSA Campaign Number: 24V031000 (STRUCTURE); however, the part to do the recall repair was unavailable. The local dealer was contacted, and it was confirmed that the part was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.

UNKNOWN OR OTHER

Backup camera either shows black screen, or a warming box appears stating to see dealership. Will work intermittently.

SEAT BELTS

Second row drivers side seat belt failed to retract and is unusable

STEERING

Loss of power steering assist

STEERING

The contact owns a 2015 Ford Explorer. The contact stated that after having the tires replaced, while in reverse or while driving at various speeds, the vehicle was losing power steering functionality. The failure had become a persistent failure. There were no warning lights illuminated. The contact became aware of NHTSA Campaign Number: 14V286000 (Steering); however, the VIN was not included. The dealer was contacted and confirmed that the VIN was not included in the recall. The vehicle was not diagnosed or repaired. The manufacturer was not informed of the failure. The failure mileage was 149,466.

UNKNOWN OR OTHER

The back up camera works on and off. I nearly hit a person when the camera suddenly stopped working. Thank goodness I was backing up very slowly and the guy knocked in my rear window.

UNKNOWN OR OTHER

Drivers side A Post windshield trim piece came flying off vehicle while driving on the highway. I just learned that Ford came out with a recall on this part almost 1 & 1/2 years ago and they have still not fixed or remedied this condition. TOTALLY UNACCEPTABLE. I am now worried that the passenger side trim piece will come off next, potentially causing an accident or additional hazard on the roadway. I went to my local Ford dealer and was told by the service department that there is nothing they can do, due to not having any parts available and to check back in late summer.

BACK OVER PREVENTION

The contact owns a 2015 Ford Explorer. The contact stated that upon shifting the vehicle into reverse, the rearview camera displayed an inverted image. No warning lights were illuminated. The vehicle was taken to the dealer, who diagnosed a failure with the rearview camera. The vehicle was repaired, but the failure reoccurred. After investigating the failure, the contact related the failure to NHTSA Campaign Number: 24V368000 (Back Over Prevention); but the VIN was not included. The manufacturer was notified of the failure and referred the contact to the NHTSA Hotline for assistance. The failure mileage was 87,000.

STRUCTURE

The contact owns a 2015 Ford Explorer. The contact stated while driving at an undisclosed speed, the A-pillar trim detached. No waring light was illuminated. The contact received notification of NHTSA Campaign Number: 24V031000 (Structure); however, the part to do the recall repair was not yet available. The local dealer was contacted; however, the vehicle was not diagnosed or repaired. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The failure mileage was approximately 57,000. VIN tool confirms parts not available.

UNKNOWN OR OTHER

The rear backup camera is either a blank black screen, or has distorted display. The directional guides do not display combined with a reverse presentation. Sometimes displays, system is malfunctioning, contact your manufacturer.

ELECTRICAL SYSTEM

The rear backup camera is either a blank black screen, or has distorted display. The directional guides do not display combined with a reverse presentation. Sometimes displays, system is malfunctioning, contact your manufacturer.

STRUCTURE:BODY

Date of Occurrence: Monday, [XXX] While driving on [XXX] in Florida, the Exterior A-Pillar on the Drivers Side Window blew off of my vehicle. The entire thing! My Vehicle has been under a Recall for this very problem. Safety Recall Notice 24S02/NHTSA Recall 24V031. I even had a repair appointment set up at the Dealership that we bought the vehicle from in 2018. Paradise Ford in Cocoa, FL. Upon arrival, I was informed that they had no parts and would actually, be calling all of the other clients that were scheduled that day for the same repair. Since then, I have received an additional Letter from the Ford Company letting me know that Parts are still unavailable. Now, that this has occurred, I have reached out to a local Ford Dealership here in Wisconsin (our Primary Residence) and also been told that no parts are available. I am currently awaiting a call back from them as of yesterday 05/29/2025, to see if there are any other options other than them using an off market part to replace the Pillar at my cost (option told to me by their Service Scheduling Girl. Needless to say, we averted a possible very bad situation this past Monday. If this piece, which is rather larger, had hit another car, there could have been a very negative outcome. My complaint is that, I am now driving a vehicle that is missing an important part. I want it fixed. We have been waiting, patiently, for going on 2 years. Upon research, I've seen articles written that these parts have been on Backorder since this recall was initiated. And, that there are approximately 5% of these vehicles that will experience the disengagement of this part(s). Sounds like Ford is dropping the ball on this, big time. What are my options now? I need to get this repaired as well as have the Passenger side Pillar also replaced since one has already 'fallen off'. And, the entire Drivers side Window is now exposed to additional damage/failure without that piece in place. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5

VEHICLE SPEED CONTROL

The contact owns a 2015 Ford Explorer. The contact stated that occasionally while at a complete stop or while depressing the brake pedal, the vehicle lurched forward or experienced unintended acceleration. There was no warning light illuminated. The contact had taken the vehicle to a dealer and was provided an estimate for a diagnostic test. The vehicle was not diagnosed or repaired. The manufacturer was not notified of the failure. The failure mileage was approximately 89,000.

BACK OVER PREVENTION: WARNINGS

The reverse backup camera gives a mirror view so the left side of the car appears on the right side of the screen. Making it unsafe to backup because you turn the wrong way if you go by what the camera shows you.

ELECTRICAL SYSTEM

The reverse backup camera gives a mirror view so the left side of the car appears on the right side of the screen. Making it unsafe to backup because you turn the wrong way if you go by what the camera shows you.

UNKNOWN OR OTHER

The reverse backup camera gives a mirror view so the left side of the car appears on the right side of the screen. Making it unsafe to backup because you turn the wrong way if you go by what the camera shows you.

FORWARD COLLISION AVOIDANCE: WARNINGS

I am unsure of when it first occurred, but before it finally stopped notifying me of a possible front end collision, I had noticed that it would begin to randomly notify me of a collision warning from the front end when there was nothing in front of me or near me. Then one day it just stopped notifying me all together. I checked all fuses and they are all working properly. That I can remember, it has now been more than 4 months now. Once it completely stopped, everytime I start my car, I get a notification on my dashboard stating collision forward collisiin warning not working.

STRUCTURE

The contact owns a 2015 Ford Explorer. The contact received notification of NHTSA Campaign number: 24V031000 (Structure); however, the part to do the recall repair was not yet available. The contact stated that while his wife was driving 65-70 MPH, the driver's side A-pillar trim detached from the vehicle. The local dealer was not contacted, and the vehicle was not repaired. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The failure mileage was approximately 80,000. VIN tool confirms parts not available.

UNKNOWN OR OTHER

My backup camera does not always work. Just get a black screen

UNKNOWN OR OTHER

On the hood, the paint is coming off (and has been for several years). It looks like maybe where it was "clamped" (for lack of better words) while they were painting the hood and maybe the paint didn't adhere like it should. I have actually seen several 2015 Ford Explorers that have the exact same paint spots missing on their hoods. One time I almost tried to get into another Explorer because it was black and the paint was missing in the same spot and i thought it was my car. My next issue is the back up camera doesn't work more often than it does. It always says unavailable. I know there have been recalls on other Fords for the exact same reason, so not sure why 2015 Ford Explorers were excluded.

STRUCTURE:BODY

On the hood, the paint is coming off (and has been for several years). It looks like maybe where it was "clamped" (for lack of better words) while they were painting the hood and maybe the paint didn't adhere like it should. I have actually seen several 2015 Ford Explorers that have the exact same paint spots missing on their hoods. One time I almost tried to get into another Explorer because it was black and the paint was missing in the same spot and i thought it was my car. My next issue is the back up camera doesn't work more often than it does. It always says unavailable. I know there have been recalls on other Fords for the exact same reason, so not sure why 2015 Ford Explorers were excluded.

STRUCTURE

The contact owns a 2015 Ford Explorer. The contact stated that the exterior trim was had fractured. The contact used tape to secure the fractured trim piece. The contact received notification of NHTSA Campaign Number: 24V031000 (Structure); however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The failure mileage was approximately 30,000. VIN tool confirms parts not available.

STRUCTURE

The contact owns a 2015 Ford Explorer. The contact received notification of NHTSA Campaign Number: 24V031000 (Structure); however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.

ELECTRICAL SYSTEM

The Backup Camera and dashboard screen are malfunctioning. The dashboard screen is completely black/blank when car is put in reverse. There are no warning lamps on dash or any other messages showing any errors/failures, etc. This is a safety issue, due to blind spots on vehicle. I took car to mechanic and they said this is an "on going issue with Ford, multiple people are having issues. The backup up camera needs to be replaced but that also means the dash board screen and everything else needs to replaced also since all tied together, this is very costly, keep looking for the recall". No need to involve insurance or police as there has not been an accident. I saw the most recent recalls but it did not include the 2015 Explorer it included other 2015 models. This has been happening for a while now probably started happening at 70,000 miles and now I have 115,000 miles. Bought the car when it had 35,000 miles on it.

STRUCTURE

The contact owns a 2015 Ford Explorer. The contact received notification of NHTSA Campaign Number: 24V031000 (Structure); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.

STRUCTURE

The contact owns a 2015 Ford Explorer. The contact received notification of NHTSA Campaign Number: 24V031000 (STRUCTURE); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had experienced the failure causing the passenger’s side panel to eject from the vehicle and the driver's side panel to become unsecured. The failure mileage was 105,000. VIN tool confirms parts not available.

STRUCTURE

The contact owns a 2015 Ford Explorer. The contact received notification of NHTSA Campaign Number: 24V031000 (Structure); however, the part to do the recall repair was not yet available. The contact was contacted by the dealer and stated that parts for the recall repair were available. The vehicle was taken to the dealer and replaced the driver’s side A-pillar trim. The contact was informed that the plastic piece where the A-pillar trim was mounted was missing. However, the part to do the recall repair was not yet available. The repair was not completed. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The failure mileage was approximately 45,000. VIN tool confirms parts not available.

STRUCTURE

The contact owns a 2015 Ford Explorer. The contact stated that the A-pillar trim clips were missing. There were no warning lights illuminated. The contact received notification of NHTSA Campaign Number: 24V031000 ( Structure); however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. VIN tool confirms parts not available.

ELECTRICAL SYSTEM

Recall number 25S42 should include 2015 Ford Explorers. The rearview camera goes blank or is distorted. It causes the driver the inability to see anything behind the vehicle if the object cannot be seen using the mirrors.

UNKNOWN OR OTHER

Recall number 25S42 should include 2015 Ford Explorers. The rearview camera goes blank or is distorted. It causes the driver the inability to see anything behind the vehicle if the object cannot be seen using the mirrors.

STRUCTURE

The contact owns a 2015 Ford Explorer. The contact stated that the exterior A-pillar trim had detached around the windshield. There were no warning lights illuminated. The contact stated that the failure was related to NHTSA Campaign Number: 24V031000 (Structure); however, the VIN was not included. The contact called the local dealer, who confirmed that parts were not available to repair the vehicle. The manufacturer was contacted and notified of the failure. The failure mileage was approximately 130,000.

STRUCTURE:BODY

waiting for recall repair to be done, over 1yr and still nothing

VISIBILITY/WIPER

waiting for recall repair to be done, over 1yr and still nothing

STRUCTURE

The contact owns a 2015 Ford Explorer. The contact received notification of NHTSA Campaign number: 24V031000 (Structure); however, the part to do the recall repair was not yet available. The contact stated that while driving at an undisclosed speed, the driver's side A-pillar trim slightly detached, and an abnormal sound was coming from the windshield. The local dealer was contacted. The vehicle was not repaired. The contact stated that on a separate occasion, while driving at an undisclosed speed, the passenger's side A-pillar trim detached from the vehicle. The local dealer was contacted. The vehicle was not repaired. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The failure mileage was unknown. VIN tool confirms parts not available.

STRUCTURE

The contact owns a 2015 Ford Explorer. The contact received notification of NHTSA Campaign Number: 24V031000 (STRUCTURE); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.

STRUCTURE

The contact owns a 2015 Ford Explorer. The contact received notification of NHTSA Campaign Number: 24V031000 (STRUCTURE); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.

STRUCTURE

The contact owns a 2015 Ford Explorer. The contact received notification of NHTSA Campaign Number: 24V031000 (Structure); however, the part to do the recall repair was not yet available. The contact stated while the vehicle was parked, the passenger's side A-pillar detached from the vehicle. The local dealer was contacted. The vehicle was not repaired. The contact stated that on a separate occasion, the driver's side A-pillar trim was loose. The local dealer was not contacted. The vehicle was not repaired. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The failure mileage was approximately 30,000. VIN tool confirms parts not available.

UNKNOWN OR OTHER

The back up camera on my explorer has been experiencing intermittent failure for about the past month. It started by occasionally losing the parking lines while I was in reverse, and has progressed to a black screen while I'm in the process of backing up. Sometimes it's just a glitchy image, and sometimes it goes in and out while in reverse. The component has not yet been inspected. There were no indications of a problem before the issue began. This is concerning because the height of the vehicle does not allow me to see objects that are directly behind the vehicle, such as the neighborhood children running around. I experienced this failure on a rainy day with low visibility and backed into a mailbox.

STRUCTURE

The contact owns a 2015 Ford Explorer. The contact stated that tape was used to secure the trims on the front windshield. The contact received notification of NHTSA Campaign Number: 24V031000 (Structure); however, the part to do the recall repair was not yet available. The local dealer was contacted. The vehicle was not diagnosed or repaired. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The failure mileage was approximately 62,000. VIN tool confirms parts not available.

STRUCTURE

The contact owns a 2015 Ford Explorer. The contact received notification of NHTSA Campaign Number: 24V031000 (STRUCTURE); however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was made aware of the issue. The manufacturer was not made aware of the issue. The contact stated that while driving 70 MPH, the A-pillar trim detached and fell on the highway. There were no warning lights illuminated. The dealer was contacted and informed the contact that parts were not yet available. The vehicle was not yet repaired. The manufacturer was not made aware of the failure. The failure mileage was approximately 103,000. VIN tool confirms parts not available.

STRUCTURE

The contact owns a 2015 Ford Explorer. The contact received notification of NHTSA Campaign Number: 24V031000 (STRUCTURE); however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was not made aware of the issue. The manufacturer was not made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.

STRUCTURE

The contact owns a 2015 Ford Explorer. The contact received notification of NHTSA Campaign Number: 24V031000 (Structure); however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact stated that the passenger's side A-pillar trim had detached. The dealer was made aware of the failure but confirmed that parts were not yet available. The vehicle was not repaired. The manufacturer was made aware of the failure. The failure mileage was unknown. VIN tool confirms parts not available.

STRUCTURE

The contact owns a 2015 Ford Explorer. The contact received notification of NHTSA Campaign Number: 24V031000 (Structure); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact stated that while driving approximately 65 MPH, there was an abnormal sound coming from the driver's side A-pillar trim. The contact stated that when she arrived at her destination, the A-pillar trim on the driver's side had blown off the vehicle. The manufacturer was not informed of the failure. The failure mileage was approximately 95,000. VIN tool confirms parts not available.

STRUCTURE

The contact owns a 2015 Ford Explorer. The contact received notification of NHTSA Campaign Number: 24V031000 (Structure); however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was made aware of the issue and confirmed that parts were not yet available. The manufacturer was not made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.

STRUCTURE

The contact owns a 2015 Ford Explorer. The contact received notification of NHTSA Campaign Number: 24V031000 (Structure); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact stated that the A-pillar trims were detaching from the windshield on both sides of the windshield. The A-pillar trims were fractured. The contact secured the trim and windshield with duct tape. The dealer was contacted. The manufacturer was made aware of the failure and opened a case. The failure mileage was approximately 250,000. VIN tool confirms parts not available.

STRUCTURE

The contact owns a 2015 Ford Explorer. The contact stated while driving approximately 65 MPH, the front passenger’s side A-pillar trim detached. The contact pulled over to the shoulder of the road and became aware that the front driver’s side A-pillar trim was loose. Upon further investigation, the contact related the failure to NHTSA Campaign Number: 24V031000 (Structure); however, the VIN was not included. The local dealer was contacted, but the vehicle was not diagnosed or repaired. The manufacturer was made aware of the failure. The failure mileage was approximately 98,000.

STRUCTURE

The contact owns a 2015 Ford Explorer. The contact stated while driving 70 MPH, the contact noticed that the exterior A-pillar on the front driver’s side had detached. The contact had replaced the A-pillar trim before the recall was initiated. The contact received notification of NHTSA Campaign Number: 24V031000 (STRUCTURE); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The failure mileage was unavailable. VIN tool confirms parts not available.

STEERING

Lost control of steering. Was extremely hard to contor vehicle. Put me at great risk of accident.

STRUCTURE

The contact owns a 2015 Ford Explorer Sport. The contact stated that while driving 75 MPH, the A-pillar trim detached from the front windshield. There were no warning lights illuminated. The contact received notification of NHTSA Campaign Number: 24V031000 (Structure); however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure. The failure mileage was approximately 130,000. VIN tool confirms parts not available.

ELECTRICAL SYSTEM

The contact owns a 2015 Ford Explorer. The contact received notification of NHTSA Campaign Number: 24V031000 (Structure); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact stated that the controls on the infotainment center failed to operate as intended. The dealer was contacted. The manufacturer was not made aware of the issue. The failure mileage was unknown. VIN tool confirms parts not available.

STRUCTURE

The contact owns a 2015 Ford Explorer. The contact received notification of NHTSA Campaign Number: 24V031000 (Structure); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact stated that the controls on the infotainment center failed to operate as intended. The dealer was contacted. The manufacturer was not made aware of the issue. The failure mileage was unknown. VIN tool confirms parts not available.

STRUCTURE

The contact owns a 2015 Ford Explorer. The contact received notification of NHTSA Campaign Number: 24V031000 (Structure); however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.

STRUCTURE

The contact owns a 2015 Ford Explorer. The contact received notification of NHTSA Campaign Number: 24V031000 (Structure); however, the part to do the recall repair was not yet available. The contact stated that upon further inspection, the sealant on the front passenger’s side A-pillar trim was deteriorating. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the failure. The failure mileage was approximately 45,000. VIN tool confirms parts not available.

STRUCTURE

The contact owns a 2015 Ford Explorer. The contact received notification of NHTSA Campaign Number: 24V031000 (Structure); however, the part to do the recall repair was not yet available. The contact stated that the passenger's side windshield exterior A-Pillar trim had detached. The local dealer was not contacted. The vehicle was not diagnosed or repaired. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the failure. The failure mileage was unknown. VIN tool confirms parts not available.

STRUCTURE

The contact owns a 2015 Ford Explorer. The contact stated that while driving at an undisclosed speed, the A-pillar trim on the passenger’s side windshield started to detach. The contact received notification of NHTSA Campaign Number: 24V031000 (Structure); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was not contacted. The vehicle was not diagnosed or repaired. The manufacturer was made aware of the failure. The approximate failure mileage was 75,000. VIN tool confirms parts not available.

STRUCTURE

The contact owns a 2015 Ford Explorer. The contact stated while driving 65 MPH, the passenger's side windshield exterior A-pillar trim separated and flew off. The contact became aware that the VIN was included in NHTSA Campaign Number: 24V031000 (Structure); which the contact related to the failure; however, the part to do the recall repair was not yet available. The local dealer was not contacted. The vehicle was not diagnosed or repaired. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the failure. The failure mileage was approximately 143,000. VIN tool confirms parts not available.

STRUCTURE

The contact owns a 2015 Ford Explorer. The contact received notification of NHTSA Campaign Number: 24V031000 (Structure); however, the part to do the recall repair was not yet available. The contact stated that while the vehicle was parked, the contact became aware that the driver’s and passenger’s side A-pillar trim was detaching from the top of the A-pillar. The vehicle was taken to a dealer, where it was determined that the A-pillar trims needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure. The failure mileage was unknown. VIN tool confirms parts not available.

STRUCTURE

The contact owns a 2015 Ford Explorer. The contact received notification of NHTSA Campaign Number: 24V031000 (Structure); however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact stated that the A-pillar trim was cracked and peeling. The dealer was made aware of the failure but confirmed that parts were not yet available. The vehicle was not repaired. The manufacturer was not made aware of the failure. The failure mileage was approximately 110,000. VIN tool confirms parts not available.

STEERING

I experienced and continue to experience intermittent sudden loss of Electric Power Steering while driving. The sudden loss of Electric Power Steering (EPS) is not accompanied by any warning light or alarm indicating there may be a problem. EPS returns intermittently. Other model years of the 5th Gen Explorers have been recalled for similar issues with the EPS system, but my vin has not been included in those recalls. My personal safety and the safety of other drivers was put at risk because the steering wheel seized up and became very hard to turn resulting in me losing control of the vehicle for a few moments the first time it happened. The most dangerous part of this situation is that the sudden loss of the EPS happens unexpectedly; I almost drifted into the right lane while executing a turn from the left lane due to the steering wheel transitioning from fluid to very stiff. I've scheduled to have the local dealership run a diagnostic, but this issue has not yet been evaluated in any local professional capacity.

STRUCTURE

The contact owns a 2015 ford Explorer. The contact stated that while driving at an undisclosed speed, the passenger’s side windshield trim and clips detached and flew off the vehicle. In addition, the contact stated that the detached trim had fractured the front windshield. The vehicle was not diagnosed or repaired by an independent mechanic or the dealer. The dealer was made aware of the failure; however, the contact was informed that parts were unavailable. The contact received notification of NHTSA Campaign Number: 24V031000 (Structure); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the failure. The failure mileage was unknown. VIN tool confirms parts not available.

STRUCTURE

The contact owns a 2015 Ford Explorer. The contact received notification of NHTSA Campaign Number: 24V031000 (STRUCTURE); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.

STRUCTURE

The contact owns a 2015 Ford Explorer. The contact received notification of NHTSA Campaign Number: 24V031000 (Structure); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact stated there was an abnormal roaring sound intermittently coming from the windshield while driving. The dealer was contacted. The manufacturer was not made aware of the issue. The failure mileage was unknown. VIN tool confirms parts not available.

ENGINE AND ENGINE COOLING:EXHAUST SYSTEM

The contact owns a 2015 Ford Explorer. The contact stated that while driving at various speeds on several occasions, there was an abnormally strong odor entering the cabin of the vehicle. The contact was experiencing reoccurring headaches from the odor. No medical attention was needed. The vehicle was taken to an independent mechanic however, the failure could not be replicated. The contact stated that shortly after a visit to the mechanic, the check engine warning light intermittently illuminated. The vehicle was not repaired. The manufacturer was notified of the failure. The failure mileage was approximately 166,000.

STRUCTURE

The contact owns a 2015 Ford Explorer. The contact received notification of NHTSA Campaign Number: 24V031000 (STRUCTURE); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.

STRUCTURE

The contact owns a 2015 Ford Explorer. The contact received notification of NHTSA Campaign Number: 24V031000 (Structure); however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.

ENGINE

Took vehicle in to see local mechanic due to small drops of antifreeze on ground. Mechanic concluded water pump would need to be replaced. Since water pump is built into the engine for this Ford model, the engine would need to be dismantled to fix. Repairs are going to cost around 3500-4000 to fix just a water pump.....(poor design by Ford) 2015 Ford Explorer Sport has 110,000 miles.

SEATS

The contact owns a 2015 Ford Explorer. The contact stated while driving 35 MPH while depressing the brake pedal and attempting to come to an abrupt complete stop for a red light, the rear driver seat detached and unhinged. The contact sustained an injury to the back of her head from the detached rear driver seat. The contact stated returned to her residence and called her health provider to make an appointment for the next day where she was informed that she sustained a concussion to the back of the head. The vehicle was not taken to a dealer for diagnosis. The vehicle was not repaired. The manufacturer was not notified of the failure. The approximate failure mileage was 150,000.

STRUCTURE

The contact owns a 2015 Ford Explorer. The contact received notification of NHTSA Campaign Number: 24V031000 (STRUCTURE); however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.

STEERING

The power steering failed while driving, which made it difficult to navigate the turn safely

STRUCTURE

The contact owns a 2015 FORD Explorer. The contact received notification of NHTSA Campaign Number: 24V031000 (STRUCTURE); however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.

STEERING

The contact owns a 2015 Ford Explorer. The contact received notification of NHTSA Campaign Number: 24V031000 (Structure); however, the part to do the recall repair was not yet available. The contact stated that the front passenger's side and driver's side windshield exterior A-Pillar trims had detached and were flapping while driving. The contact stated that the failure had caused water to leak into the vehicle. The contact stated that there was water leaking into the infotainment system, onto the phone charging area, and onto the floor. The vehicle was taken to the dealer, where it was confirmed that there was no water damage inside the vehicle. Additionally, the dealer informed the contact that unknown steering components located underneath the steering column needed to be replaced. The vehicle was not repaired. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the failure. The failure mileage was unknown. VIN tool confirms parts not available.

STRUCTURE

The contact owns a 2015 Ford Explorer. The contact received notification of NHTSA Campaign Number: 24V031000 (Structure); however, the part to do the recall repair was not yet available. The contact stated that the front passenger's side and driver's side windshield exterior A-Pillar trims had detached and were flapping while driving. The contact stated that the failure had caused water to leak into the vehicle. The contact stated that there was water leaking into the infotainment system, onto the phone charging area, and onto the floor. The vehicle was taken to the dealer, where it was confirmed that there was no water damage inside the vehicle. Additionally, the dealer informed the contact that unknown steering components located underneath the steering column needed to be replaced. The vehicle was not repaired. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the failure. The failure mileage was unknown. VIN tool confirms parts not available.

UNKNOWN OR OTHER

We received the February 2024 notice but not the July 2025 recall notice stating the parts were available. We took our vehicle in for other work during August 2024 and Helena Motors took our A-pillar appliqué trim off without notifying us. They said it was loose but we hadn’t notice that. In fact, my spouse cleaned the windshield and pillars the day before are appointment and the A-pillar trim was tight. They said they didn’t have the parts for replacement but would order them and contact us. We contacted them in September and they said the part wasn’t ordered but they would order it and let us know when it was in. This behavior has continued and we still don’t have the replacement part on the spot where they removed the part. We have been getting the runaround from Helena Motors for six and half months. Employees that are suppose to be getting the parts don’t return calls.

STRUCTURE

The contact owns a 2015 Ford Explorer. The contact stated that while driving at an undisclosed speed, the driver’s and passenger’s side A-pillar trim pieces detached. No warning lights were illuminated. The dealer was made aware of the issue and confirmed that parts were not yet available. After investigating the failure, the contact related the failure to NHTSA Campaign Number: 24V031000 (Structure); the VIN was included, but parts were not yet available. The manufacturer was made aware of the issue and confirmed that parts were not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The failure mileage was unknown. VIN tool confirms parts not available.

STRUCTURE:BODY

Exterior A-pillar applique trim clip attachments not properly engaged due to improper assembly .An exterior A-pillar trim part that detaches while driving can create a road hazard for other road users, increasing the risk of a crash

STRUCTURE

The contact owns a 2015 Ford Explorer. The contact received notification of NHTSA Campaign Number: 24V031000 (Structure); however, the part to do the recall repair was not yet available. The contact stated while driving at an undisclosed speed, the passenger’s side A-pillar trim detached from the vehicle. The local dealer was contacted. The contact stated that on a separate occasion, while driving 50 MPH, the driver's side A-pillar trim detached from the vehicle. The local dealer was contacted. The vehicle was not repaired. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The failure mileage was approximately 95,000. VIN tool confirms parts not available.

STEERING

The contact owns a 2015 Ford Explorer. The contact stated that while driving at 65 MPH, the vehicle lost power steering functionality and the vehicle became difficult to maneuver. The contact stated an unknown message was displayed on the instrument panel before the steering wheel seized. The contact was able to pull over on the side of the road. The contact turned off and restarted the vehicle and the vehicle functioned normally. The failure had occurred on several occasions. The vehicle was taken to the dealer but was not diagnosed or repaired. The manufacturer was notified of the failure. The failure mileage was approximately 150,000.

STRUCTURE

The contact owns a 2015 Ford Explorer. The contact received notification of NHTSA Campaign Number: 24V031000 (Structure); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was not contacted. The manufacturer was not made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.

STRUCTURE

The contact owns a 2015 Ford Explorer. The contact received notification of NHTSA Campaign Number: 24V031000 (Structure); however, the part to do the recall repair was not yet available. The contact stated while driving at an undisclosed speed, the passenger's side windshield exterior A-pillar trim separated and flew off the vehicle. The local dealer was contacted. The vehicle was not diagnosed or repaired. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the failure. The failure mileage was approximately 115,000. VIN tool confirms parts not available.

STRUCTURE

The contact owns a 2015 Ford Explorer. The contact received notification of NHTSA Campaign Number: 24V031000 (Structure); however, the part to do the recall repair was not yet available. The local dealer was not contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.

VISIBILITY/WIPER

Driving high speed across Alligator Alley FL molding on both sides of front window loosed and began "flapping" loudly. On checking later learned that problem related to recall 24V031, loose A pillar applique trim. Over a year now and repair is unavailable so has not been done. Fear problem will reoccur, perhaps more serious.

STRUCTURE

The contact owns a 2015 Ford Explorer. The contact stated the top panel on the hood was detaching on the front passenger’s side of the vehicle. The vehicle was taken to the dealer and the panel was replaced; however, the failure recurred. The vehicle was returned to the dealer, who replaced the panel two additional times. The panel had started to detach again, and the wind was able to be heard coming into the cabin of the vehicle. The dealer was contacted and informed the contact that the repair was not covered under recall. The vehicle had not been repaired. The vehicle was taken to another dealer, Chapman Ford of Horsham (1100 Easton Rd, Horsham, PA 19044), who had confirmed that the panel needed to be replaced, but the vehicle was not yet repaired. The manufacturer was made aware of the failure and opened a case. The manufacturer referred the contact to the NHTSA Hotline to report the failure. The failure mileage was unknown.

STRUCTURE

The contact owns a 2015 Ford Explorer. The contact received notification of NHTSA Campaign Number: 24V031000 (Structure); however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.

STRUCTURE

The contact owns a 2015 Ford Explorer. The contact received notification of NHTSA Campaign Number: 24V031000 (Structure); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. While the contact's wife was driving approximately 65 MPH, the passenger’s side A-pillar trim blew off the vehicle. The contact stated that his wife was not aware when the trim had detached from the vehicle, but the contact noticed the missing trim when his wife returned to the residence. The contact called the local dealer and the manufacturer and was informed that parts were not yet available to repair the vehicle. The failure mileage was approximately 103,000. VIN tool confirms parts not available.

STRUCTURE:BODY

The contact owns a 2015 Ford Explorer. The contact received notification of NHTSA Campaign Number: 24V031000 (Structure); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact stated that the A-Pillar trim was detaching from the vehicle. The dealer was contacted. The manufacturer was not made aware of the issue. The failure mileage was 80,000. VIN tool confirms parts not available.

STRUCTURE

The contact owns a 2015 Ford Explorer. The contact received notification of NHTSA Campaign Number: 24V031000 (STRUCTURE); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.

STRUCTURE

The contact owns a 2015 Ford Explorer. The contact received notification of a recall related to the A-pillar trim; however, the part to do the recall repair was not yet available. The contact stated that the driver’s side A-pillar trim had detached and almost struck another vehicle. The contact was able to retrieve the A-pillar trims and had her husband temporarily repair the vehicle. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the failure. The failure mileage was unknown.

STRUCTURE

The contact owns a 2015 Ford Explorer. The contact received notification of NHTSA Campaign Number: 24V031000 (STRUCTURE); however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.

AIR BAGS

The contact owns a 2015 Ford Explorer. The contact stated that upon starting the vehicle, the air bag warning light illuminated. The vehicle was taken to the dealer, where it was diagnosed and determined that the wiring underneath the second-row seats had failed. The dealer spliced new pigtail connectors underneath the second-row seats and rerouted the harness underneath the seats, as per TSB Number: 16-0001. The vehicle was repaired. The manufacturer was notified of the failure and a case was filed. The failure mileage was 80,159.

STRUCTURE

The contact owns a 2015 Ford Explorer. The contact received notification of NHTSA Campaign Number: 24V031000 (Structure); however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms part not available.

STRUCTURE

The contact owns a 2015 Ford Explorer. The contact received notification of NHTSA Campaign Number: 24V031000 (Structure); however, the part to do the recall repair was not yet available. The contact stated that the driver's side windshield exterior A-Pillar trim had started to detach. The contact stated while driving 80 MPH, the driver's side windshield exterior A-Pillar trim separated from the vehicle and flew off. Additionally, the contact stated that the passenger's side windshield exterior A-Pillar trim had started to detach. The vehicle was taken to the dealer, where it was inspected. The dealer informed the contact that the part to do the recall repair was not yet available. A second dealer, Allan Vigil Ford (678) 364-3673); was contacted and confirmed that the part to do the recall repair was not yet available. The vehicle was not repaired. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the failure. The failure mileage was unknown. VIN tool confirms parts not available.

STRUCTURE

The contact owns a 2015 Ford Explorer. The contact received notification of NHTSA Campaign Number: 24V031000 (STRUCTURE); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.

STRUCTURE

The contact owns a 2015 Ford Explorer. The contact received notification of NHTSA Campaign Number: 24V031000 (Structure). The contact stated that while driving at an undisclosed speed, the driver’s side A-pilar trim partially detached and was flapping against the windshield. The contact stated that there was a buzzing sound coming from the passenger’s side of the windshield. The vehicle was taken to a dealer where it was determined that the exterior A-pillar trim had detached and needed to be replaced. The vehicle was not repaired. The manufacturer was not notified of the failure. The failure mileage was 76,000.

STRUCTURE

The contact owns a 2015 Ford Explorer. The contact received notification of NHTSA Campaign Number: 24V031000 (STRUCTURER); however, the part to do the recall repair was unavailable. The local dealer was contacted and it was confirmed that the part was not available. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The vehicle had experienced the failure on both the driver's and passenger side of the vehicle causing the trim pieces to separate from the vehicle while driving. The vehicle was not yet repaired. The failure mileage was 100,000. The VIN tool confirms parts not available.

STRUCTURE

The contact owns a 2015 Ford Explorer. The contact received notification of NHTSA Campaign Number: 24V031000 (Structure); however, the part to do the repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.

STEERING

The contact owns a 2015 Ford Explorer. The contact stated that while driving into a parking lot, the electric power steering became inoperable. The steering wheel was difficult to turn. The message that the “Electric Power Assist Off” was displayed. The contact stated that the failure was related to NHTSA Campaign Number: 14V286000 (Steering); however, the VIN was not included. The contact called the local dealer, but the vehicle was not diagnosed or repaired. The manufacturer was contacted, but there was no response. The failure mileage was approximately 71,000.

STRUCTURE

The contact owns a 2015 Ford Explorer. The contact received notification of NHTSA Campaign Number: 24V031000 (Structure); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact stated while driving approximately 45 MPH, the driver’s side front windshield A-pillar trim detached. The dealer was contacted. The manufacturer was not made aware of the issue. The failure mileage was unknown. VIN tool confirms parts not available.

STRUCTURE

The contact owns a 2015 Ford Explorer. The contact received notification of NHTSA Campaign Number: 24V031000 (Structure); however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.

STEERING

Power steering has failed on the vehicle which causes serious safety risks when driving. During cold temperatures the power steering freezes completely and drivers are unable to turn the wheels at all leaving us stranded. We have had the rack & pinion replaced and the power steering re-programed by Ford 3 separate times with a professional repair/alignment shop and continue to experience the problem. Power Steering issues are a well known problem and many similar year/models have been recalled previously. I firmly believe this is a manufacturing defect on Ford's part and all models of the ford explorer from this year should have been recalled instead of only select models/VIN numbers.

UNKNOWN OR OTHER

CAR SHUTTING OFF WHILE DRIVING. THEN GOT IT FIXED @FORD DEALER. DROVE FOR A WHILE THEN CUT OFF WHILE DRIVING AGAIN A FEW WEEKS LATER. BACK IN THE SHOP. SUPPOSEDLY FIXED THEN THE ISSUE WAS IT NOT STARTING AT ALL WHEN I GO TO GET IN THE CAR. THESE TYPES OF SITUATIONS HAPPENED 4 TIMES SINCE JULY AND THEY KEEP REPLACING PARTS BUT NOT RESOLVING THE ISSUE! I AM TIRED OF SPENDING MY MONEY FOR NO RESOLUTION. THEY ARE DOING NOTHING BUT TAKING MY MONEY AND CHANGING PARTS THAT WERE POTENTIALLY FINE! I AM A REPEAT FORD BUYER AND ONLY HAVE 107,235 MILES THIS SHOULD NOT BE HAPPENING. BUT THE SAFETY OF MYSELF AND MY FAMILY ARE MAKING ME RETHINK A 3RD PURCHASE EVER GOING FORWARD! THIS IS MY 2ND TIME FILING A REPORT I HAVE HEARD NOTHING ON THE PREVIOUS ONE FILED ON 11/22/24. THE 2015 EXPLORERS' NEED TO BE INC IN THE RECALL!