2012 FORD EXPLORER

STRUCTURE:BODY:ROOF AND PILLARS

Ford Motor Company (Ford) is recalling certain 2011-2019 Explorer vehicles. The A-pillar trim retention clips may not be properly engaged, allowing the trim to detach.

Risk: A detached trim piece can fall off the vehicle, becoming a road hazard and increasing the risk of a crash.

SUSPENSION:REAR

Ford Motor Company (Ford) is recalling certain 2011-2013 Explorer vehicles originally sold, or currently registered in Connecticut, Delaware, the District of Columbia, Illinois, Indiana, Iowa, Kentucky, Maine, Maryland, Massachusetts, Michigan, Minnesota, Missouri, New Hampshire, New Jersey, New York, Ohio, Pennsylvania, Rhode Island, Vermont, Virginia, West Virginia, and Wisconsin. These vehicles may be equipped with a cross-axis ball joint (CABJ) replacement part that could seize, and result in a fracture of the outboard section of the rear suspension toe link.

Risk: A rear toe link fracture can result in a loss of steering control, increasing the risk of a crash.

SUSPENSION:REAR

Ford Motor Company (Ford) is recalling certain 2011-2017 Explorer vehicles. The rear suspension toe links may fracture due to stress on the rear suspension.

Risk: A fractured rear toe link will cause a sudden change in vehicle handling and increase the risk of a crash.

SUSPENSION:REAR

Ford Motor Company (Ford) is recalling certain Wheel Hub Bearing assemblies, part number HB5Z-1104-C, incorrectly listed as being for installation on the rear axles of 2011-2017 Ford Explorer 4X2 vehicles. These bearings assemblies were manufactured without a self retention feature, possibly resulting in the separation of the wheel or wheel end.

Risk: A loss of the wheel or wheel end can increase the risk of a crash.

STRUCTURE:BODY:DOOR

Ford Motor Company (Ford) is recalling certain model year 2011-2013 Explorer vehicles. In the affected vehicles, the interior door handle return spring may unseat, resulting in interior door handle that does not return to the fully stowed position after actuation.

Risk: If the interior door handle return spring is unseated, the door may unlatch in the event of a side impact crash, increasing the risk of personal injury.

STEERING

Ford Motor Company (Ford) is recalling certain replacement steering gears installed on model year 2011-2012 Explorers as service parts in September 2013 and January 2014. The affected gears may lock, preventing the driver from being able to steer the vehicle.

Risk: The inability to steer the vehicle increases the risk of a crash.

STEERING

The contact owns a 2012 Ford Explorer. The contact received notification of NHTSA Campaign Number: 24V031000(Structure); however, the part to do the recall repair was not yet available. The contact stated that upon purchasing the vehicle, the trim on the lower part of the windshield detached and was loosened. The local dealer was not contacted. The vehicle was not diagnosed or repaired. Additionally, the contact stated that there was an abnormal sound coming from the steering wheel, while driving, while making left and right turns, and even while the engine was turned off. The contact stated that the failure had persisted. The local dealer was not contacted. The vehicle was not diagnosed or repaired. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The failure mileage was approximately 125,000.

STRUCTURE

The contact owns a 2012 Ford Explorer. The contact received notification of NHTSA Campaign Number: 24V031000(Structure); however, the part to do the recall repair was not yet available. The contact stated that upon purchasing the vehicle, the trim on the lower part of the windshield detached and was loosened. The local dealer was not contacted. The vehicle was not diagnosed or repaired. Additionally, the contact stated that there was an abnormal sound coming from the steering wheel, while driving, while making left and right turns, and even while the engine was turned off. The contact stated that the failure had persisted. The local dealer was not contacted. The vehicle was not diagnosed or repaired. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The failure mileage was approximately 125,000.

ELECTRICAL SYSTEM

The contact's wife owns a 2021 Ford Explorer. The contact stated that while his wife was driving, on at least three occasions, the steering wheel became very stiff. The contact's wife was not able to turn the steering wheel, so the vehicle was stopped and restarted each time. The contact stated that an unknown message was displayed, and the power steering assist warning light illuminated. The vehicle was taken to a dealer, where DTC: U3000 was retrieved, and the tech was asked to check for bad connections. The failure was not duplicated, and the vehicle was not repaired. The vehicle was taken to a second dealer, where it was diagnosed and determined that the ground wire had corrosion around the grounding bolts and that the bolts needed to be cleaned a reinstalled. The vehicle was repaired. The manufacturer was notified of the failure. The failure mileage was 111,000.

STEERING

Electric power steering system does not work

STEERING

Loss of power steering occasionally, getting a power steering fault, but as of now, starts working again

STRUCTURE

The contact owns a 2012 Ford Explorer. The contact stated that while driving at 55 MPH, the A-pillar trim detached from the vehicle. There were no warning lights illuminated. The contact called the local dealer, where it was previously repaired under NHTSA Campaign Number: 24V031000 (Structure). The dealer informed the contact that the parts were being ordered. The manufacturer was not contacted. The failure mileage was approximately 150,000.

ENGINE

The contact owns a 2012 Ford Explorer. The contact stated that while driving approximately 45 MPH, the traction control and check engine warning lights illuminated. The contact stated that a minute and a half later, while attempting to make a right turn, the steering wheel became firm, and added effort was needed to turn the steering wheel. The vehicle was not diagnosed or repaired. The manufacturer was notified of the failure. The failure mileage was approximately 170,000.

TRACTION CONTROL SYSTEM

The contact owns a 2012 Ford Explorer. The contact stated that while driving approximately 45 MPH, the traction control and check engine warning lights illuminated. The contact stated that a minute and a half later, while attempting to make a right turn, the steering wheel became firm, and added effort was needed to turn the steering wheel. The vehicle was not diagnosed or repaired. The manufacturer was notified of the failure. The failure mileage was approximately 170,000.

STRUCTURE

The contact owns a 2012 Ford Explorer. The contact received notification of NHTSA Campaign Number: 24V031000 (Structure). The contact stated that the A-pillar trim was loose. There were no warning lights illuminated. The contact called the local dealer, who confirmed that parts were not yet available. The vehicle was not diagnosed or repaired. The manufacturer was not notified of the issue. The failure mileage was unknown.

STRUCTURE:BODY

Trunk liftgate isn't operating. Cannot open up the trunk. Interior driver sides armrest stitching is busted.

STEERING

The contact owns a 2012 Ford Explorer. The contact stated that while driving on several occasions at various speeds, the steering wheel became extremely stiff and was difficult to turn. Additionally, the "Steering Fault" message was displayed on the instrument cluster. The vehicle was not diagnosed or repaired. The manufacturer was notified of the failure. The failure mileage was approximately 75,000.

STRUCTURE

The contact owns a 2012 Ford Explorer. The contact received notification of NHTSA Campaign Number: 24V031000 (STRUCTURE); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure.

STRUCTURE

The contact owns a 2012 Ford Explorer. The contact received notification of NHTSA Campaign number: 24V031000 (Structure); however, the part to do the recall repair was not yet available. The contact stated while driving 60 MPH, the driver's side A-pillar trim detached from the vehicle. The local dealer was not contacted. The vehicle was not repaired. The contact stated that on a separate occasion, while driving 60 MPH, the driver's side A-pillar trim detached from the vehicle. The local dealer was not contacted. The vehicle was not repaired after the most recent failure. The contact stated that the driver's side A-pillar trim had detached. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the failure. The failure mileage was unknown. VIN tool confirms parts not available.

POWER TRAIN

The contact owns a 2012 Ford Explorer. The contact stated that while driving approximately 40-60 MPH, the vehicle hesitated while depressing the accelerator pedal. There was no warning light illuminated. In addition, the contact stated that there was an abnormal burning odor coming from the vehicle. Upon investigation, the contact discovered NHTSA Campaign Number: 25V467000 (FUEL SYSTEM, GASOLINE) and linked the failure to the recall; however, the VIN nor the year, make, or model was included. The vehicle was not repaired. Neither the dealer nor the manufacturer was notified of the failure. The failure mileage was approximately 180,000.

FUEL SYSTEM, GASOLINE

The contact owns a 2012 Ford Explorer. The contact stated that while driving approximately 40-60 MPH, the vehicle hesitated while depressing the accelerator pedal. There was no warning light illuminated. In addition, the contact stated that there was an abnormal burning odor coming from the vehicle. Upon investigation, the contact discovered NHTSA Campaign Number: 25V467000 (FUEL SYSTEM, GASOLINE) and linked the failure to the recall; however, the VIN nor the year, make, or model was included. The vehicle was not repaired. Neither the dealer nor the manufacturer was notified of the failure. The failure mileage was approximately 180,000.

EXTERIOR LIGHTING:HAZARD FLASHING WARNING LIGHTS

The contact owns a 2012 Ford Explorer. The contact stated that while driving at an undisclosed speed, the contact pressed the hazard warning light icon on the display screen to pull over, but the hazard warning lights were inoperable. The vehicle was taken to the dealer, who determined that an unknown unit in the dashboard needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure. The failure mileage was approximately 87,000.

STRUCTURE

The contact owns a 2012 Ford Explorer. The contact received notification of NHTSA Campaign Number: 24V0311000(Structure); however, the part to do the recall repair was not yet available. The contact stated while driving at an undisclosed speed, the vehicle made an unusual loud sound. The vehicle was driven to the shoulder of the road. The contact stated that upon inspecting the vehicle, the contact noticed that the front passenger's side windshield exterior A-pillar trim had separated from the vehicle and flown off. The vehicle was not diagnosed or repaired by an independent mechanic or dealer. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the failure. The failure mileage was 147,012. VIN tool confirms parts not available.

STRUCTURE

The contact owns a 2012 Ford Explorer. The contact received notification of NHTSA Campaign Number: 24V031000(Structure); however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.

STRUCTURE

The contact owns a 2012 Ford Explorer. The contact received notification of NHTSA Campaign Number: 24V031000 (Structure); however, the part to do the recall repair was not yet available. The contact stated that the passenger's side and driver's side windshield exterior A-pillar trims were loose, and the rubber gaskets underneath the trims were dry rotted. The vehicle was taken to the dealer, where it was inspected but was not repaired. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the failure. The failure mileage was approximately 130,000. VIN tool confirms parts not available.

STRUCTURE

The contact owns a 2012 Ford Explorer. The contact received notification of NHTSA Campaign Number: 24V031000 (Structure); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.

FUEL/PROPULSION SYSTEM

while driving the vehicle goes into what I have found is called sleep mode.. The check engine lite comes on and the left info panel shows that the all wheel drive is not working. The dealer tried to see what codes were set and found none. My solution is to pull off the road, put the vehicle in park and turn off the ignition. After about 30 seconds I can restart the vehicle and drive again. The restart lasts from 15 seconds to a month. I found a TSB ( 16-0139) that covered this problem. However it did not offer any cure. I am concerned that someone will hit me when this happens.

ENGINE

while driving the vehicle goes into what I have found is called sleep mode.. The check engine lite comes on and the left info panel shows that the all wheel drive is not working. The dealer tried to see what codes were set and found none. My solution is to pull off the road, put the vehicle in park and turn off the ignition. After about 30 seconds I can restart the vehicle and drive again. The restart lasts from 15 seconds to a month. I found a TSB ( 16-0139) that covered this problem. However it did not offer any cure. I am concerned that someone will hit me when this happens.

BACK OVER PREVENTION

The contact owns a 2012 Ford Explorer. The contact stated that while reversing, the rearview camera failed to display an image. The message "Camera Not Available - Contact Your Dealer" was displayed. The vehicle was not diagnosed or repaired by an independent mechanic or the dealer. The manufacturer was not made aware of the failure. The failure mileage was approximately 107,000.

SUSPENSION

Clunking noise coming from rear possible tow link, clicking noise coming from steering even when vehicle not moving

STEERING

Clunking noise coming from rear possible tow link, clicking noise coming from steering even when vehicle not moving

ELECTRICAL SYSTEM

My vehicles power steering alert came on suddenly while driving home. My cars steering wheel completely locked up while I had my children in my vehicle. It was very scary knowing we could have been in a wreck due to this issue. It’s. Not under recall but under the customer satisfaction program but I do not have funds to cover this. No dealership near me is able to tow and a tow would be a lot for me. I had a family friend tow us when my steering went out in town but was still charged an arm. I need this looked at because there’s been recalls for this before. My families lives were put at risk and that’s completely unacceptable.

STRUCTURE:BODY

Jan 19,2024 Manufacturer Recall Number24S02 NHTSA Recall Number24V031 Recall StatusRecall Incomplete, remedy not yet available This recall has been unavailable due to "lack of parts" for 18 months. Mine had already come off, and I had been holding them on with black duct tape. In the heat, the glue from the tape melted and they flew off my vehicle on the freeway and I was unable to retrieve them. When is Ford supposed to have the parts? This has been going on too long.

STEERING

Ford dealership Loganville GA Serviced recall 14s06 on this vehicle on Aug. 2014 when no problems were detected. This closed the recall with no parts being replaced. Now June 2025 the steering module and steering gear failed leaving me not many options because of being just outside the warranty window. I asked ford for a one time replacement of the steering gear since no parts where replaced at time of service but was denied. I think safety issues like this should be addressed on case by case situation. I have all documentation from my local dealership in Fayetteville Ga. I think another recall should be issued because of reoccurring problems with the steering system on this vehicle. Thanks

STEERING

The Steering module and steering gear has failed for a second time within a 12 year window. This steering failure was under recall 15n01 and was repaired AUG. 2014, but has failed again April 2025. There is something wrong with parts failure that should not happen again and I think another recall should be filed again for this ongoing problem. This is a safety issue that needs to be addressed before someone has a fatal accident.

STEERING

Steering assist not working, could not steer the vehicle

UNKNOWN OR OTHER

I started receiving recall information on or before February 2024 for this recall. I finally took it in for inspection maybe 6 months ago. They broke the a-pillar trim peices on both sides so then afterwards at some point they flew off. Then i was on the highway on 6/4 & then the molding peices underneath surrounding my windshield started coming off & flapping around. Thrashing my window while driving 70mph. I had to pull the peices in & roll them up in my window before i was able to pull over & detach them fully. After the inspection as well the guy at the dealer basically laughed & said ford isnt even making these parts & they are on “indefinite back order”. Now the peices are missing as well as my windshield being exposed. All looks very unsightly as well. I dont think FORD really cares because its been almost 2 years & no parts are available yet!!!!!! I am very disappointed & frustrated.

VISIBILITY/WIPER

I started receiving recall information on or before February 2024 for this recall. I finally took it in for inspection maybe 6 months ago. They broke the a-pillar trim peices on both sides so then afterwards at some point they flew off. Then i was on the highway on 6/4 & then the molding peices underneath surrounding my windshield started coming off & flapping around. Thrashing my window while driving 70mph. I had to pull the peices in & roll them up in my window before i was able to pull over & detach them fully. After the inspection as well the guy at the dealer basically laughed & said ford isnt even making these parts & they are on “indefinite back order”. Now the peices are missing as well as my windshield being exposed. All looks very unsightly as well. I dont think FORD really cares because its been almost 2 years & no parts are available yet!!!!!! I am very disappointed & frustrated.

BACK OVER PREVENTION

The contact owns a 2012 Ford Explorer. The contact stated while reversing, the back over prevention image was showing on the opposite side of the screen, and the camera was flickering. There were no warning lights illuminated. The contact stated that the failure could be linked to NHTSA Campaign Number: 25V270000 (Back Over Prevention); however, the VIN and the model vehicle were not included. The vehicle was taken to the local dealer where it was diagnosed and determined that the camera needed to be replaced. The vehicle was repaired, but the failure recurred. The dealer informed the contact that there was no warranty coverage on the vehicle for the failure. The manufacturer was not contacted. The failure mileage was approximately 68,000.

EXTERIOR LIGHTING:TURN SIGNAL

The contact owns a 2012 Ford Explorer. The contact stated while driving 3 MPH, the power steering fault, the turn signal, advance-trac alert, and power train warning lights illuminated. The contact stated that the steering wheel became inoperable. The vehicle was taken to an independent mechanic who determined that the control modules were inoperable. The local dealer was not contacted. The vehicle was not diagnosed or repaired. The manufacturer was not made aware of the failure. The approximate failure mileage was 237,000.

POWER TRAIN

The contact owns a 2012 Ford Explorer. The contact stated while driving 3 MPH, the power steering fault, the turn signal, advance-trac alert, and power train warning lights illuminated. The contact stated that the steering wheel became inoperable. The vehicle was taken to an independent mechanic who determined that the control modules were inoperable. The local dealer was not contacted. The vehicle was not diagnosed or repaired. The manufacturer was not made aware of the failure. The approximate failure mileage was 237,000.

STEERING

The contact owns a 2012 Ford Explorer. The contact stated while driving 3 MPH, the power steering fault, the turn signal, advance-trac alert, and power train warning lights illuminated. The contact stated that the steering wheel became inoperable. The vehicle was taken to an independent mechanic who determined that the control modules were inoperable. The local dealer was not contacted. The vehicle was not diagnosed or repaired. The manufacturer was not made aware of the failure. The approximate failure mileage was 237,000.

STEERING

Electric Power Steering was recalled a replacement was done In 2014 under a recall. Yet it broke again and the car is under 150,000 miles. I have talked to Ford and they will not replace it again. I am not the first person to experience this issue under 150,000 miles. My car is not a giant paper weight in my yard because it cost $2000 to fix more at the Ford dealership it was bought from. I am the second owner. We purchased Ford because it is a product made in the USA but I’m beginning to wonder if that means anything anymore. My Husband has [XXX] so the repair cost is too much for our budget. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

BACK OVER PREVENTION

The contact owns a 2012 Ford Explorer. The contact stated while reversing, the rearview camera image was black or distorted, and the message "Camera Unavailable - Report to Dealer" was displayed on the infotainment screen on several occasions. The contact stated that the failure had been recurring intermittently. The contact stated that the vehicle was taken to an unknown dealer, where the rearview camera was replaced twice; however, the failure persisted. The dealer was notified of the failure and advised the contact to schedule an appointment for the rearview camera replacement. The dealer informed the contact that the VIN was not included in an unknown recall. The vehicle was not repaired. The manufacturer was not notified of the failure. The failure mileage was approximately 28,000.

ELECTRICAL SYSTEM

Sometimes putting it in reverse the rear camera doesn’t come on. Have to wait sometimes a minute before camera will come on. It doesn’t happen all the time. I read that ford is having problems and has a recall on some vehicles but my year doesn’t show up.

STEERING

The contact owns a 2021 Ford Explorer. The contact stated that while driving at an undisclosed speed, the steering wheel seized, with the power steering warning light illuminated. The vehicle was taken to the dealer, where it was diagnosed that the power steering module had failed and needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure. The failure mileage was approximately 206,000.

STRUCTURE

The contact owns a 2012 Ford Explorer. The contact received notification of NHTSA Campaign Number: 24V031000 (STRUCTURE); however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact stated that water was leaking into the vehicle through the A-pillar trim clip. The local dealer was contacted; however, the vehicle was not diagnosed or repaired. The approximate failure mileage was 136,000. VIN tool confirms parts not available.

UNKNOWN OR OTHER

Recall for A-pillar applique trim clip attachment. I have called local dealership and was told that it would be well over a year before they could get the parts to get it fixed however when I'm driving I can hear the piece flapping against my car in the wind. I even called Ford themselves and asked and they said we aren't making the pieces for the recall right now and dont know when we are going to be making them.

STRUCTURE

The contact owns a 2012 Ford Explorer. The contact received notification of NHTSA Campaign number: 24V031000 (Structure); however, the part to do the recall repair was not yet available. The contact stated while driving 55 MPH, the driver's side A-pillar trim loosened. The local dealer was contacted. The vehicle was not repaired. The contact stated that on a separate occasion, while driving 55 MPH, the front passenger’s side A-pillar trim loosened. The local dealer was contacted. The vehicle was not repaired after the most recent failure. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The failure mileage was approximately 92,000. VIN tool confirms parts not available.

STRUCTURE

The contact owns a 2012 Ford Explorer. The contact received notification of NHTSA Campaign Number: 24V031000 (Structure); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact stated that the A-pillar trim was detaching from the front windshield and allowing water to leak into the vehicle. The contact temporarily sealed the windshield with tape. The dealer was contacted and confirmed that the part for the repair was unavailable. The manufacturer was not made aware of the issue. The failure mileage was unknown. VIN tool confirms parts not available.

STEERING

Power steeeing system cuts out and stops working intermittently. Especially when making u turns

STRUCTURE

The contact owns a 2012 Ford Explorer. The contact received notification of NHTSA Campaign Number: 24V031000 (Structure); however, the part to do the recall repair was not yet available. The local dealer was contacted, and the A-pillar trims were removed. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the failure. VIN tool confirms parts not available.

ELECTRICAL SYSTEM

Back-up camera will display images backward and poses a collision hazard as driver won’t know which direction cars or pedestrians are coming from.

UNKNOWN OR OTHER

Recall A-pilars were removed creating unsafe driving conditions. Parts were flying off vehicle while driving and creating new repairs issues. The manufacturer letter states repairs will take less than half a day but are unable to provide a delivery date. This is a huge concern.

STRUCTURE

The contact owns a 2012 Ford Explorer. The contact stated while driving at an undisclosed speed, the A-pillar trim on the driver’s side windshield started to detach. The contact received notification of NHTSA Campaign Number: 24V031000 (Structure); however, the part to do the recall repair was not yet available. The local dealer had gone to the residence and diagnosed the vehicle and determined that the A-pillar trim retention clips had failed and needed to be replaced. The vehicle was not repaired, and the dealer stated that parts were not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the failure. The approximate failure mileage was 176,000. VIN tool confirms parts not available.

STRUCTURE

The contact owns a 2012 Ford Explorer. The contact received notification of NHTSA Campaign Number: 24V031000 (Structure); however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact stated that while driving at an undisclosed speed, the passenger's side A-pillar trim detached. The dealer was made aware of the failure but confirmed that parts were not yet available. The vehicle was not repaired. The manufacturer was not made aware of the failure. The failure mileage was approximately 130,000. VIN tool confirms parts not available.

STEERING

I just bought this vehicle in the last 2 months. While my husband and I were driving down the road with our 2 daughters the power steering stopped working and the light came on for it ..... we noticed there was a recall ford says they serviced it in 2014 for the recall and won't again.... we're lucky we didn't get in an accident

STRUCTURE

The contact owns a 2012 Ford Explorer. The contact stated that while driving at an undisclosed speed, the contact noticed that the passenger's side windshield exterior A-Pillar trim had detached. The vehicle was taken to an unknown dealer, where it was diagnosed with the passenger's side windshield exterior A-Pillar trim adhesive failure. The vehicle was not repaired. After investigating the failure, the contact became aware that the VIN was included in NHTSA Campaign Number: 24V031000 (Structure), which the contact related to the failure; however, the part to do the recall repair was not yet available. The manufacturer was not notified of the failure. The failure mileage was unknown.

STRUCTURE

The contact owns a 2012 Ford Explorer. The contact received notification of NHTSA Campaign Number: 24V031000 (Structure); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The vehicle was taken to the dealer. The dealer confirmed that parts were not yet available. The manufacturer was not made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.

STRUCTURE

The contact owns a 2012 Ford Explorer. The contact received notification of NHTSA Campaign Number: 24V031000 (Structure); however, the part to do the recall repair was not yet available. The contact stated that while driving approximately 45 MPH, the driver’s side A-pillar trim detached. The contact was unable to retrieve the A-pillar trim due to oncoming traffic. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the failure. The failure mileage was approximately 230,000. VIN tool confirms parts not available.

STEERING

The contact owns a 2012 Ford Explorer. The contact stated while driving at an undisclosed speed, the steering wheel failed to turn in the intended direction. The contact stated that several unknown warning lights were illuminated. The contact stated the failure had occurred while out of state on a family trip. The vehicle was taken to the dealer where it was diagnosed with an electric power steering gear failure. The contact was informed that the electric power steering gear needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure but provided no assistance. The contact was informed about a recall; however, the contact was informed that the recall campaign was closed. The failure mileage was approximately 124,742.

STRUCTURE

The contact owns a 2012 Ford Explorer. The contact received notification of NHTSA Campaign Number: 24V031000 (STRUCTURE); however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact stated that the passenger’s side and driver’s side A-pillar trims were loose. The manufacturer was not made aware of the issue. The failure mileage was unknown. VIN tool confirms parts not available.

STRUCTURE

The contact owns a 2012 Ford Explorer. The contact received notification of NHTSA Campaign Number: 24V031000 (Structure); however, the part to do the recall repair was not yet available. The local dealer was initially made aware of the issue and confirmed that parts were not yet available. The contact also stated that a mechanic from the dealer went to the contact's workplace and inspected the vehicle. The mechanic determined that the trim clips needed to be replaced; however, parts were on backorder. The contact stated that the passenger’s side A-pillar trim clip had blown off while driving at highway speeds. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The failure mileage was approximately 207,000. VIN tool confirms parts not available.

SUSPENSION

The contact owns a 2012 Ford Explorer. The contact received notifications of NHTSA Campaign Numbers: 19V435000 (SUSPENSION) and 24V031000 (STRUCTURE); however, the parts to do the recall repairs were not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repairs. The dealer was made aware of the issue. The manufacturer was not made aware of the issue. The contact stated while driving 45 MPH, there was a loud sound of air coming from the windshield. There were no warning lights illuminated. The vehicle was not taken to a dealer or an independent mechanic to be diagnosed. The vehicle was not repaired. The dealer informed the contact that parts were not yet available. The manufacturer was not made aware of the failure. The failure mileage was approximately 156,000. VIN tool confirms parts not available for NHTSA Campaign Number: 24V031000 (Structure). Parts distribution disconnect for NHTSA Campaign Number: 19V435000 (Suspension).

STRUCTURE

The contact owns a 2012 Ford Explorer. The contact received notifications of NHTSA Campaign Numbers: 19V435000 (SUSPENSION) and 24V031000 (STRUCTURE); however, the parts to do the recall repairs were not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repairs. The dealer was made aware of the issue. The manufacturer was not made aware of the issue. The contact stated while driving 45 MPH, there was a loud sound of air coming from the windshield. There were no warning lights illuminated. The vehicle was not taken to a dealer or an independent mechanic to be diagnosed. The vehicle was not repaired. The dealer informed the contact that parts were not yet available. The manufacturer was not made aware of the failure. The failure mileage was approximately 156,000. VIN tool confirms parts not available for NHTSA Campaign Number: 24V031000 (Structure). Parts distribution disconnect for NHTSA Campaign Number: 19V435000 (Suspension).

STRUCTURE

The contact owns a 2012 Ford Explorer. The contact stated that after driving the vehicle and arriving at the destination, the contact noticed that the front driver's side windshield exterior A-pillar trim had separated from the vehicle. The contact later received notification of NHTSA Campaign Number: 24V031000 (Structure); however, the part to do the recall repair was not yet available. The local dealer was contacted and sent a mobile technician to the residence for the vehicle inspection. The technician noticed that the front passenger's side windshield exterior A-pillar trim was detaching and removed the trim to prevent a safety hazard. The vehicle was not repaired. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the failure. The failure mileage was approximately 100,000. VIN tool confirms parts not available.

STEERING

Car was working fine and had been parked. Then the next morning got ready to take my youngest to school. Started it up, and began backing out of the driveway and out of nowhere the service power steering now light comes on as well as the service trac light. My wheel locks up and I almost hit the neighbor opposite side of the street who was getting ready to take her kids to school because of the difficulty cutting the wheel. We are a Ford family. My wife, myself and my oldest daughter all drive Fords. I would hope Ford reconciles this issue and support their loyal customers. This was a very scary experience loosing control of my vehicle. But even scarier with me having my youngest in the car. This is becoming a well documented issue as well as a safety concern and I hope Ford reconciles this immediately. Also, issue is affecting the turning signals.

STRUCTURE

The contact owns a 2012 Ford Explorer. The contact stated that while the vehicle was parked, the contact noticed the deterioration of the front windshield trim. The contact stated that the front windshield trim was fractured and severely damaged. The contact received notification of NHTSA Campaign Number: 24V031000 (Structure); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the failure but provided no assistance. The contact stated that a written document was mailed to the manufacturer regarding the incomplete recall repair and the condition of the vehicle. The failure mileage was unknown. VIN tool confirms parts not available.

STRUCTURE

The contact owns a 2012 Ford Explorer. The contact stated that while driving 60 MPH, the trim around the front windshield detached and struck another vehicle. The other driver chased the driver. The contact continued to drive to the residence. The contact noticed that the trim had detached when she reached her destination. There were no warning lights illuminated. The contact received notification of NHTSA Campaign Number: 24V031000 (Structure); however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The failure mileage was unknown. VIN tool confirms parts not available.

STRUCTURE

See attached document for complaint.

STRUCTURE

The contact owns a 2012 Ford Explorer. The contact stated that while driving at an undisclosed speed, the driver's side A-pillar trim was loosened. The contact received notification of NHTSA Campaign Number: 24V031000 (Structure); however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was made aware of the issue and confirmed that parts were not yet available. The manufacturer was made aware of the issue and confirmed that parts were not yet available. The failure mileage was 150,000. VIN tool confirms parts not available.

STEERING

The contact owns a 2012 Ford Explorer. The contact stated that while driving at an undisclosed speed, the steering wheel seized, with the power steering and traction control warning lights illuminated. The contact stated that the steering wheel was difficult to turn. The vehicle was towed to the residence. The dealer was contacted; however, the vehicle was not diagnosed or repaired. The manufacturer was made aware of the failure. The failure mileage was approximately 121,000.

STRUCTURE

The contact owns a 2012 Ford Explorer. The contact received notification of NHTSA Campaign Number: 24V031000 (Structure); however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.

STRUCTURE

The contact owns a 2012 Ford Explorer. The contact received notification of NHTSA Campaign Number: 24V031000 (Structure); however, the part to do the recall repair was not yet available. The local dealer was made aware of the issue and confirmed that parts were not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.

STRUCTURE

The contact owns a 2012 Ford Explorer. The contact received notification of NHTSA Campaign Number: 24V031000 (STRUCTURE); however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact stated that while driving on the highway at 70 MPH, the driver’s side A-pillar trim detached from the vehicle. The contact was unable to recover the trim piece. The local dealer was contacted; however, the vehicle was not repaired. The approximate failure mileage was 138,000. VIN tool confirms parts not available.

UNKNOWN OR OTHER

I own a 2012 Ford Explorer involved in recall 23S02 / NHTSA 24V031. The notice I received is dated February 2024. I have been in contact with two Ford dealerships and the Ford Corporation trying to find out when the repair parts for this recall will be available, and I have written to the NHTSA twice asking the same question. The only response I receive from Ford is they don't have any idea and to wait for the next letter from Ford. I have had the driver side trim blow off my vehicle while driving and fortunately I was able to grab it before it flew into a vehicle behind me. Pictures are attached. My latest contact with a dealership and Ford Corporation was February 10, 2025 and no one has a clue when the parts may be available. Can you help?

STRUCTURE

The contact owns a 2012 Ford Explorer. The contact received notification of NHTSA Campaign Number: 24V031000 (STRUCTURE); however, the part to do the recall repair was unavailable. The local dealer was contacted, and it was confirmed that the part was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact stated that the front driver’s side and passenger’s side trim panels had detached from the vehicle. The local dealer was notified of the failure. The failure mileage was 238,000. VIN tool confirms parts not available.

STRUCTURE

The contact owns a 2012 Ford Explorer. The contact stated while driving at an undisclosed speed, the A-pillar trim on both sides of the windshield started to detach. The contact received notification of NHTSA Campaign Number: 24V031000 (Structure); however, the part to do the recall repair was not yet available. The dealer was contacted and confirmed that parts were not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the failure. The approximate failure mileage was 150,000. VIN tool confirms parts not available.

STRUCTURE

The contact owns a 2012 Ford Explorer. The contact received notification of NHTSA Campaign Number: 24V031000 (Structure); however, the part to do the recall repair was not yet available. The contact stated that upon inspection, the adhesive on the front driver’s and passenger’s side A-Pillar trims were deteriorating. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the failure. The approximate failure mileage was 150,000. VIN tool confirms parts not available.

STEERING

The contact owns a 2012 Ford Explorer. The contact stated upon starting the vehicle, the steering wheel was locked. The message "Power Steering Assist Fault" was displayed. The contact turned off and restarted the vehicle and the vehicle functioned normally. The failure had occurred on several occasions. The vehicle was towed to the dealer, where it was diagnosed that the steering rack needed to be replaced. The contact stated that the failure was related to Customer Satisfaction Program: 15N01 (Steering). The vehicle was not repaired. The manufacturer was notified of the failure. The failure mileage was approximately 80,000.

ELECTRICAL SYSTEM

The contact owns a 2012 Ford Explorer. The contact stated while his wife was driving 70 MPH in the passing lane, the vehicle lost power steering functionality. The contact stated while the driver was decelerating, the vehicle started shuddering significantly. Several unknown warning lights were illuminated, and a message advising of a power steering failure and to service the vehicle immediately was displayed. The tail lights and the hazard lights became inoperable. The driver was able to pull to the side of the road. The driver was able to continue driving at a lower speed. The contact stated that his daughter and his [XXX] grandchild were passengers in the vehicle during the failure. The contact stated that the vehicle was uncontrollable while driving at higher speeds. The vehicle was taken to the dealer, where it was diagnosed and determined that the power steering gear motor and an unknown parts needed to be replaced. The contact related the failure to Ford Campaign Number: 15N01; however, the dealer informed the contact that the manufacturer declined to cover the repair. The manufacturer was notified of the failure, but no assistance was provided. The failure mileage was unknown. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

STEERING

The contact owns a 2012 Ford Explorer. The contact stated while his wife was driving 70 MPH in the passing lane, the vehicle lost power steering functionality. The contact stated while the driver was decelerating, the vehicle started shuddering significantly. Several unknown warning lights were illuminated, and a message advising of a power steering failure and to service the vehicle immediately was displayed. The tail lights and the hazard lights became inoperable. The driver was able to pull to the side of the road. The driver was able to continue driving at a lower speed. The contact stated that his daughter and his [XXX] grandchild were passengers in the vehicle during the failure. The contact stated that the vehicle was uncontrollable while driving at higher speeds. The vehicle was taken to the dealer, where it was diagnosed and determined that the power steering gear motor and an unknown parts needed to be replaced. The contact related the failure to Ford Campaign Number: 15N01; however, the dealer informed the contact that the manufacturer declined to cover the repair. The manufacturer was notified of the failure, but no assistance was provided. The failure mileage was unknown. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

STRUCTURE

The contact owns a 2012 Ford Explorer. The contact received notification of NHTSA Campaign Number: 24V031000 (Structure); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.

STRUCTURE

The contact owns a 2012 Ford Explorer. The contact stated while driving at 70 MPH, the A-pillar trim detached. There were no warning lights illuminated. The contact received notification of NHTSA Campaign Number: 24V031000 (Structure); however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The failure mileage was approximately 180,000. VIN tool confirms parts not available.

STRUCTURE

The contact owns a 2012 Ford Explorer. The contact stated that while driving 25 MPH, her grandson who was occupying the second-row driver's side seat informed the contact that the seat belt had failed to remain buckled. The contact pulled over to the side of the road and moved her grandson to the second-row middle seat. The contact stated that the plastic on the second-row driver's side seat belt clip was fractured and had detached, which caused the seat belt to not buckle as needed. The contact also stated that the plastic on the second-row passenger's side seat belt clip was fractured, but the seat belt was able to be buckled. The local dealer was notified of the failure and referred the contact to the manufacturer. The manufacturer was notified of the failure and assisted the contact in scheduling an appointment with another dealer. The vehicle was not diagnosed or repaired. Additionally, the contact received notification of NHTSA Campaign Number: 24V031000 (Structure); however, the part to do the recall repair was not yet available. The contact stated that the passenger's side and driver's side windshield exterior A-pillar trims had fractured and had partially separated from the vehicle. The local dealer was contacted. The vehicle was not diagnosed or repaired. The contact stated that manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the failure. The failure mileage was approximately 97,000. VIN tool confirms parts not available.

SEAT BELTS

The contact owns a 2012 Ford Explorer. The contact stated that while driving 25 MPH, her grandson who was occupying the second-row driver's side seat informed the contact that the seat belt had failed to remain buckled. The contact pulled over to the side of the road and moved her grandson to the second-row middle seat. The contact stated that the plastic on the second-row driver's side seat belt clip was fractured and had detached, which caused the seat belt to not buckle as needed. The contact also stated that the plastic on the second-row passenger's side seat belt clip was fractured, but the seat belt was able to be buckled. The local dealer was notified of the failure and referred the contact to the manufacturer. The manufacturer was notified of the failure and assisted the contact in scheduling an appointment with another dealer. The vehicle was not diagnosed or repaired. Additionally, the contact received notification of NHTSA Campaign Number: 24V031000 (Structure); however, the part to do the recall repair was not yet available. The contact stated that the passenger's side and driver's side windshield exterior A-pillar trims had fractured and had partially separated from the vehicle. The local dealer was contacted. The vehicle was not diagnosed or repaired. The contact stated that manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the failure. The failure mileage was approximately 97,000. VIN tool confirms parts not available.

STRUCTURE

The contact owns a 2012 Ford Explorer. The contact received notification of NHTSA Campaign Number: 24V031000 (Structure); however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact stated that the A-pillar trim had detached from the vehicle. The dealer and Cavalier Ford Greenbrier (1515 S Military Hwy, Chesapeake, VA 23320) were made aware of the failure but confirmed that parts were not yet available. The vehicle was not repaired. The manufacturer was not made aware of the failure. The failure mileage was approximately 102,000. VIN tool confirms parts not available.

STRUCTURE

The contact owns a 2012 Ford Explorer. The contact received notification of NHTSA Campaign Number: 24V031000 (Structure); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact stated that the A-pillar trims on the driver’s and passenger’s side of the windshield had started to detach from the vehicle. The dealer was contacted. The manufacturer was made aware of the issue. The failure mileage was 174,000. VIN tool confirms parts not available.