2016 FORD ESCAPE

POWER TRAIN:AUTOMATIC TRANSMISSION:GEAR POSITION INDICATION (PRNDL)

Ford Motor Company (Ford) is recalling certain 2013-2019 Escape, 2013-2018 C-Max, 2013-2016 Fusion, 2013-2021 Transit Connect, and 2015-2018 Edge vehicles. The bushing that attaches the shifter cable to the transmission may degrade or detach.

Risk: A damaged or missing bushing may prevent the vehicle from shifting into the intended gear, and cause the vehicle to move in an unexpected direction. Additionally, the vehicle may roll after the driver selects the 'Park' position. Either scenario increases the risk of a crash or injury.

UNKNOWN OR OTHER

While using my rear backup camera, because the car was set to reverse, the image will be distorted, flip and distorted, or not display at all.

VISIBILITY/WIPER

Rear view camera is not working properly. Will either flicker on & off while reversing, display upside down, or just show a black screen. This has been going on for a while. There seems to be a recall for this malfunction for several Ford models, however not one for my model.

ELECTRICAL SYSTEM

Rear view camera is not working properly. Will either flicker on & off while reversing, display upside down, or just show a black screen. This has been going on for a while. There seems to be a recall for this malfunction for several Ford models, however not one for my model.

UNKNOWN OR OTHER

Rear view camera fails and gives blank display. Problem has happened for more than two years and Ford will not fix it. says it is not required, but it is a huge safety risk.

BACK OVER PREVENTION

The contact owns a 2016 Ford Escape. The contact stated that while in reverse, the rearview camera image intermittently failed to display as intended. No warning light was illuminated. In addition, the contact stated that the navigation system was displayed instead of the image of the rear of the vehicle. The vehicle was taken to a local dealer, where it was determined that the rear-view camera needed to be replaced. The vehicle was not repaired due to parts not being available. The contact related the failure to an unknown NHTSA Campaign however, the VIN was not included. The manufacturer was not made aware of the failure. The failure mileage was approximately 112,000.

UNKNOWN OR OTHER

Reverse camera works intermittently. 90% of the time it either doesn't work or appears distorted.

UNKNOWN OR OTHER

Backup camera works intermittently, often going to blank blue or black screen. Other ford vehicles have received a recall from ford for this same issue but not mine.

POWER TRAIN

Transmission abruptly failed on train tracks no warning nothing

ENGINE AND ENGINE COOLING

The contact owns a 2016 Ford Escape. The contact stated that while driving at an undisclosed speed, the vehicle inadvertently lost motive power. The contact was able to pull over to the shoulder of the roadway, where the vehicle failed to restart. The check engine warning light was illuminated. The vehicle was towed to the dealer, who determined that there was coolant intrusion in cylinder #3, resulting in damage to the engine. The contact was informed that the engine needed to be replaced. The vehicle was not repaired. After investigating the failure, the contact related the failure to Customer Satisfaction Program: 21N12. The manufacturer was notified of the failure, a case was opened, and the contact was referred to the NHTSA Hotline for assistance. The failure mileage was 54,000.

EXTERIOR LIGHTING

Around Aug. 3, I noticed that when I drove, the interior lights would not turn off. When the car was off, they went out as they should. But every time I started the car they came on and would not turn off. It made it very difficult to drive went it was getting dark. The dealership confirmed that it wasn't the knobs inside the car that were causing this problem. Later, I took it in for them to find out what was wrong. I scheduled an appointment and dropped off the car. That was Aug, 7. Today is September 1, and I have no idea when I might get my car back. Apparently, it needed a 'body control module'. They got a new Ford part, put it in and it solved the problem with the interior lights, but nothing else was working. They tried a second new, Ford part with the same results. So, I've been without a car, I have had a rental for a week, but will be turning it in, too expensive for me. I need a car I work mornings. What are my options now? It only has 52,000 miles. And while I am the 2nd owner, it belonged to a friend that I lived with and took care of and was the primary driver. How long before they should say we can't fix it?

ELECTRICAL SYSTEM

Around Aug. 3, I noticed that when I drove, the interior lights would not turn off. When the car was off, they went out as they should. But every time I started the car they came on and would not turn off. It made it very difficult to drive went it was getting dark. The dealership confirmed that it wasn't the knobs inside the car that were causing this problem. Later, I took it in for them to find out what was wrong. I scheduled an appointment and dropped off the car. That was Aug, 7. Today is September 1, and I have no idea when I might get my car back. Apparently, it needed a 'body control module'. They got a new Ford part, put it in and it solved the problem with the interior lights, but nothing else was working. They tried a second new, Ford part with the same results. So, I've been without a car, I have had a rental for a week, but will be turning it in, too expensive for me. I need a car I work mornings. What are my options now? It only has 52,000 miles. And while I am the 2nd owner, it belonged to a friend that I lived with and took care of and was the primary driver. How long before they should say we can't fix it?

POWER TRAIN

The contact owns a 2016 Ford Escape. The contact stated that while driving at an undisclosed speed, the accelerator pedal was depressed; however, the vehicle failed to accelerate as intended. The vehicle decelerated and failed to exceed 4 MPH. The contact stated that the vehicle stalled, and eventually the engine seized. No warning lights were illuminated. The contact restarted the vehicle; however, the engine seized again. The vehicle was towed to an independent mechanic, and the failure was linked to a recall that was performed on the vehicle in 2022. The vehicle was towed to the residence. In addition, the vehicle had been parked and inoperable since. The dealer was made aware of the failure. The contact stated that in 2022, a recall notification for the power train was received. The vehicle was taken to the dealer, and the recall repair was performed, but the failure reoccurred. The manufacturer was made aware of the failure but provided no assistance. The contact stated that in 2022, when the initial failure occurred, a case was filed and then closed. The contact was advised to contact the NHTSA Hotline to report the failure. The contact was advised to ask NHTSA about approving the unknown recall to be performed again because of the recurring failure. The failure mileage was approximately 104,362.

POWER TRAIN

We were driving on the expressway in our 2016 Ford Escape in the far left lane (4 lanes) and when my husband pushed on the gas, it revved up. Then it seemed like we started to lose power. A red exclamation point error came up on the dashboard, but I couldn't tell what it said. My husband was somehow able to get us across the highway (in busy traffic) to the right lane, where we wer able to get off the exit and pull into a parking lot. If the car has lost full power on the interstate, there's no telling what would have happened. Our car was towed to the shop and they're saying the transmission needs replacing ($7200). There is a known recall for 2013-2019 Ford Escapes concerning the power train / transmission. Our VIN is not listed, but I find it highly suspect because we had no warning messages or symptoms before hand.

ENGINE

According to Cleburne Ford, my 2016 Ford Escape had a coolant leak that makes the engine malfunction and they quoted me a price for a new engine installation. My safety had been impacted because now I don’t know when my engine will stop working but I need a car to get to work. An independent mechanic I took it to told me he could not find a leak or see anything wrong with it, but of course he isn’t a Ford dealership employee. I had a check engine light to which then I contacted Cleburne Ford and they were able to diagnose it and give me the bad news.

ENGINE

I was driving the car and I was having issues with it shutting off when I was driving the car it shut off in the middle of me driving and it just wouldn't move after that until a tow truck driver came and gave me a jumpstart that happened a number of times, but in the middle of traffic was the worst and very dangerous when my kids are in the car

ELECTRICAL SYSTEM

I was driving the car and I was having issues with it shutting off when I was driving the car it shut off in the middle of me driving and it just wouldn't move after that until a tow truck driver came and gave me a jumpstart that happened a number of times, but in the middle of traffic was the worst and very dangerous when my kids are in the car

UNKNOWN OR OTHER

I was driving the car and I was having issues with it shutting off when I was driving the car it shut off in the middle of me driving and it just wouldn't move after that until a tow truck driver came and gave me a jumpstart that happened a number of times, but in the middle of traffic was the worst and very dangerous when my kids are in the car

STEERING

The contact owns a 2016 Ford Escape. The contact stated that the power steering assist failed to function as intended, and the steering wheel was stuck while attempting to turn the steering wheel to the left or the right. There were no warning lights illuminated. The failure had progressively worsened, and it was difficult to maneuver the vehicle. The vehicle was taken to the dealer, who diagnosed that the power steering system had failed and needed to be repaired. The vehicle was taken to another dealer, AutoNation Ford Panama City (730 W 15th St, Panama City, FL 32401); who confirmed the diagnosis from the dealer. The vehicle was not repaired. The manufacturer was not informed of the failure. The failure mileage was approximately 110,000.

ENGINE AND ENGINE COOLING

The contact owns a 2016 Ford Escape. The contact stated that while driving 40 MPH, the temperature gauge indicated that the engine was overheating before the vehicle lost motive power. The contact was able to pull over to the shoulder of the roadway, where the vehicle failure persisted. The vehicle returned to normal functionality, but the failure became a regular occurrence. The check engine warning light was illuminated. The vehicle was taken to an independent mechanic, who determined that coolant intrusion into cylinder #4 had resulted in engine damage. The contact was informed that the engine needed to be replaced. The vehicle was not repaired. After investigating the failure, the contact related the failure to Customer Satisfaction Program: 21N12. The manufacturer was notified of the failure, a case was opened, and the contact was referred to the NHTSA Hotline for assistance. The failure mileage was 65,000.

STEERING

My steering wheel became loose on my 2016 Ford Escape while driving the car. I went home due to this safety hazard so not to cause a major accident. I went online to see if there was a recall on my car for this safety item. I found out my car had no recalls however, the 2014-2018 Ford Fusion and the Lincoln MKZ were recall for steering wheels detachments. I went to Coggin Ford (Jacksonville, FL) to inspect my car. Ford did not find a recalls on my car and found the steering wheel bolt that holds the steering wheel to the steering column was loose. They removed the bolt and installed lock-tight just like in the recall of the other vehicles. I have a video of the loose steering wheel prior to delivering the car to Ford, Ford sent a video on the required service to fix the loose steering wheel, and I have invoice showing Ford repaired the loose steering wheel. I scanned the invoiced into the system. Ford service video is in an MP4 format and unable to change, if you give me an email address, I can forward the service request video to you to view. I took a video of the loose steering wheel with my cell phone however, the video is too large to forward in this document. If I could get a cell number, I could forward this video to you.

ENGINE AND ENGINE COOLING

The contact owns a 2016 Ford Escape. The contact stated that while driving at an undisclosed speed, the check engine warning light illuminated. The vehicle was taken to the dealer, who determined that coolant intrusion into various cylinders had resulted in damages to the engine. The contact was informed that the engine needed to be replaced. The vehicle was not repaired. After investigating the failure, the contact related the failure to Customer Satisfaction Program: 21N12. The manufacturer was notified of the failure, a case was opened, and the contact was referred to the NHTSA Hotline for assistance. The failure mileage was 70,000.

ENGINE

The engine light came on so we took it to a mechanic. The diagnostic said "coolant leaking in cylander 1". We were told the engine was allowing coolant to leak into it (because of a design flaw known to Ford) and the only option was to completly replace it. That engine is no longer being manufactured and Ford won't help me in any way. My car has less than 70,000 miles on it and is undriveable. Total engine failure due to head gasket leak.

VISIBILITY/WIPER

Faulty Switch. Windshield wipers don't work when I try to turn them on. While driving, they will randomly turn on by themselves and will not cut off until the vehicle is turned off. Waiting for a mechanic to get the part.

POWER TRAIN

The contact called on behalf of her father who owns a 2016 Ford Escape. The contact stated that upon her father starting the vehicle, the transmission failed to shift into drive, with the “Service Vehicle Soon” warning light illuminated. The vehicle was towed to a local independent mechanic where the vehicle was diagnosed, and the contact was informed that the transmission assembly was faulty and needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure. The approximate failure mileage was 90,000.

FUEL/PROPULSION SYSTEM

While driving my vehicle my vehicle would suddenly stall while in motion. This stalling happens while driving and has stalled in the middle of intersections causing passing vehicles to slam there breaks to avoid hitting me. In addition my vehicle has stalled and almost causing rear end collisions. There would be no warning signs or no lamps that turn on when it first stalls. After the initial stalling of the vehicle it would rough idle, tug and continue to stall. Until I get to a destination. A check engine lamp may turn on once in awhile but not always. If the mechanic shop is closed and I try to take my car the next day the lamp would be off and it would not stall anymore until I use it further. I have taken my car to a Napa when the engine lamp turned on and pulled a code for fuel pump. Although when I get it to my mechanic the light has turned off and they cant get a code from it. This has been happening for approximately a year now. It also seems to happen when fuel gets to quarter tank or less. This happens multiple times approximately 1-2 times everyb2 weeks.

ELECTRICAL SYSTEM

When I put the car in reverse the back up camera glitches. It freezes, flips upside down, turns black, sometimes all of those things. The beeping sound does not warn when objects are near when this is happening. It happens about 95% of the time. The camera is only functional about 5% of the time. Due to this issue I have been in several near accidents

BACK OVER PREVENTION: REARVIEW SYSTEM BRAKING

When I put the car in reverse the back up camera glitches. It freezes, flips upside down, turns black, sometimes all of those things. The beeping sound does not warn when objects are near when this is happening. It happens about 95% of the time. The camera is only functional about 5% of the time. Due to this issue I have been in several near accidents

UNKNOWN OR OTHER

Ford has a huge recall of Escapes due to back-up cameras malfunctioning. My 2016 has been working and not working intermittently for some time now. I would like the 2016 Escapes to be included in the recall as well, but I believe they have only included those going back to 2020. A generic diagnostic machine has picked up the issue repeatedly. I will be having a Ford diagnostic service appointment this Friday for a different issue. The dashboard has begun to intermittently read "temporarily disabled" and "4-wheel drive" at which time the car acts like it is not in the right gear. The Ford Dealership has stated that they will also look at the back-up camera. Thank you.

ELECTRICAL SYSTEM

Rear view Camera not displaying when put in reverse frequently or camera displaying but goes blank in the middle of backing up. This has been occurring for at least 3-4 months. It is very frightening as it takes my mind a second or two to comprehend the rearview camera has gone blank in the middle of backin up. The camera does not always have a problem but is too frequent. I have been I’ll so have not driven too much last 2 months but I am better now. Please add my vehicle to the Rearview recall.

ENGINE AND ENGINE COOLING

The contact owns a 2016 Ford Escape. The contact stated that while his wife was driving 25 MPH, she noticed white smoke coming from the exhaust. The driver pulled over into a gas station and called her husband to inform him of the failure and drove the vehicle to the dealer. The vehicle was taken a dealer and was inspected, and the technician became aware of a leak; however, the technician was unable to determine the location of the leak. The vehicle was then taken to another dealer where it was diagnosed with coolant leaking into cylinder #1. The vehicle was not repaired. The manufacturer was notified of the failure and referred the contact to the NHTSA Hotline to report the failure. The contact related the failure to Technical Service Bulletin: 22-2229 (Eco boost 2.0L Engine Failures); however, the VIN was not included. The manufacturer was notified of the failure and referred the contact to the NHTSA Hotline to report the failure and opened a case. The failure mileage was 132,000.

BACK OVER PREVENTION

The contact owns a 2016 Ford Escape. The contact stated that while attempting to reverse, the rearview camera image was upside down and the image was flickering. There were no warning lights illuminated or messages displayed. Neither a dealer nor an independent mechanic was contacted. The vehicle was not taken to the dealer or an independent mechanic to be diagnosed. The vehicle was not repaired. The contact related the failure to NHTSA Campaign Number: 25161000 (BACK OVER PREVENTION); however, the VIN was not included in the recall. The manufacturer was notified of the failure, and informed the contact that the VIN was not included. The contact was referred to the NHTSA Hotline for assistance. The failure mileage was 75,000.

BACK OVER PREVENTION

The contact owns a 2016 Ford Escape. The contact stated while attempting to reverse, the rearview camera failed to display an image. The message “Camera Unavailable” was displayed. The contact stated that neither a dealer nor an independent mechanic was contacted. The vehicle was not taken to the dealer or an independent mechanic to be diagnosed. The vehicle was not repaired. The contact related the failure to NHTSA Campaign Number: 25V161000 (BACK OVER PREVENTION); however, the VIN was not included in the recall. The manufacturer was notified of the failure and the contact requested a letter for the vehicle to be repaired; however, the manufacturer refused to assist. The contact was referred to the NHTSA Hotline for assistance. The failure mileage was 110,000.

BACK OVER PREVENTION

The contact owns a 2016 Ford Escape. The contact stated while reversing, the rearview camera image was intermittently black; however, the pedestrian alert system sounded as designed. The dealer and the manufacturer were not notified of the failure. The vehicle was not diagnosed or repaired. The contact related the failure to NHTSA Action Number: RQ21002 (Back Over Prevention). The failure mileage was approximately 148,000.

POWER TRAIN

The vehicle experienced multiple critical system failures within one week of purchase: Transmission failure (slipping, delayed shifting, and stalling during acceleration) Braking system malfunction (brakes jump or pulse when pressed, inconsistent stopping) Fluid leakage inside the cabin near the gas and brake pedals (believed to be either brake fluid or transmission fluid) The vehicle is currently undrivable and can be made available for inspection upon request. The vehicle became a severe safety hazard while I was operating it with my infant child in the car. The brakes were unresponsive and unpredictable, creating near-miss situations when trying to stop. The transmission failure caused stalling at intersections and hesitation when accelerating, putting me at risk of being rear-ended. The fluid leak near the pedals presents a possible fire hazard or the risk of further brake failure. I feared for my life and my child’s safety. The problem has not been confirmed by a mechanic yet because the dealership, Platinum Auto Sales in Arlington, VA, refused to take the vehicle back or inspect it after I reported the issues. I was dismissed when I returned to report the failures. I am currently seeking an independent inspection, but I want this formally documented as an urgent safety matter. I am in the process of filing reports with the Federal Trade Commission, state consumer protection, and local police regarding fraud and sale of a dangerous vehicle. I can make the vehicle available for inspection by NHTSA or a certified safety inspector. There were no warning lights or error messages at the time of purchase. The problems appeared within 24–48 hours of driving the vehicle: Difficulty shifting and hesitation when accelerating began almost immediately Brake issues and pedal fluid leakage appeared by Day 3 By Day 5, the vehicle became unsafe to drive altogether

VEHICLE SPEED CONTROL

The vehicle experienced multiple critical system failures within one week of purchase: Transmission failure (slipping, delayed shifting, and stalling during acceleration) Braking system malfunction (brakes jump or pulse when pressed, inconsistent stopping) Fluid leakage inside the cabin near the gas and brake pedals (believed to be either brake fluid or transmission fluid) The vehicle is currently undrivable and can be made available for inspection upon request. The vehicle became a severe safety hazard while I was operating it with my infant child in the car. The brakes were unresponsive and unpredictable, creating near-miss situations when trying to stop. The transmission failure caused stalling at intersections and hesitation when accelerating, putting me at risk of being rear-ended. The fluid leak near the pedals presents a possible fire hazard or the risk of further brake failure. I feared for my life and my child’s safety. The problem has not been confirmed by a mechanic yet because the dealership, Platinum Auto Sales in Arlington, VA, refused to take the vehicle back or inspect it after I reported the issues. I was dismissed when I returned to report the failures. I am currently seeking an independent inspection, but I want this formally documented as an urgent safety matter. I am in the process of filing reports with the Federal Trade Commission, state consumer protection, and local police regarding fraud and sale of a dangerous vehicle. I can make the vehicle available for inspection by NHTSA or a certified safety inspector. There were no warning lights or error messages at the time of purchase. The problems appeared within 24–48 hours of driving the vehicle: Difficulty shifting and hesitation when accelerating began almost immediately Brake issues and pedal fluid leakage appeared by Day 3 By Day 5, the vehicle became unsafe to drive altogether

UNKNOWN OR OTHER

The vehicle experienced multiple critical system failures within one week of purchase: Transmission failure (slipping, delayed shifting, and stalling during acceleration) Braking system malfunction (brakes jump or pulse when pressed, inconsistent stopping) Fluid leakage inside the cabin near the gas and brake pedals (believed to be either brake fluid or transmission fluid) The vehicle is currently undrivable and can be made available for inspection upon request. The vehicle became a severe safety hazard while I was operating it with my infant child in the car. The brakes were unresponsive and unpredictable, creating near-miss situations when trying to stop. The transmission failure caused stalling at intersections and hesitation when accelerating, putting me at risk of being rear-ended. The fluid leak near the pedals presents a possible fire hazard or the risk of further brake failure. I feared for my life and my child’s safety. The problem has not been confirmed by a mechanic yet because the dealership, Platinum Auto Sales in Arlington, VA, refused to take the vehicle back or inspect it after I reported the issues. I was dismissed when I returned to report the failures. I am currently seeking an independent inspection, but I want this formally documented as an urgent safety matter. I am in the process of filing reports with the Federal Trade Commission, state consumer protection, and local police regarding fraud and sale of a dangerous vehicle. I can make the vehicle available for inspection by NHTSA or a certified safety inspector. There were no warning lights or error messages at the time of purchase. The problems appeared within 24–48 hours of driving the vehicle: Difficulty shifting and hesitation when accelerating began almost immediately Brake issues and pedal fluid leakage appeared by Day 3 By Day 5, the vehicle became unsafe to drive altogether

ENGINE AND ENGINE COOLING

The contact owns a 2016 Ford Escape. The contact stated while driving at an undisclosed speed, the check engine warning light illuminated and the engine overheated. The vehicle was driven to the shoulder of the road and the contact turned off the vehicle. The vehicle was restarted and driven to the residence. The contact was aware of white smoke coming from the exhaust pipe with the check engine warning light illuminated. The vehicle was taken to an independent mechanic where it was diagnosed with a cracked engine block. The contact was informed that the engine needed to be replaced. The vehicle was not repaired. In addition, the vehicle was scheduled to be taken to the dealer for an upcoming diagnostic test. The manufacturer was made aware of the failure and a case was filed. The contact was advised to contact the NHTSA Hotline to report the failure. The failure mileage was approximately 105,000.

ENGINE

We have 2016 Ford Escape Ecoboost 1.6L that has the very same issues as in the recall for the car but our vin number was not included in the recall. This car was taken to the Ford dealership for all services, recommend services, oil changes. I have all the receipts for this. In August of 2023 I took the car in for oil change and they said everything passed inspection. Copy of record to follow. Then in October of 2023 the transmission had error code and had to be towed to dealership. Was told transmission had to be replaced. Fords cost took to another transmission shop they verified transmission needed to be replaced. Paid 4,000 for it to be done. Then in December of 2023 another light came on in the car...check engine light...car again had to be towed to Ford dealership...this time engine needed to be replace at the cost of nearly 10,000 dollars...and then the most recent issue....turbocharge has blown seals with oil leak as told before...but not a totally different reason..for engine problems so with oil leak also need manifold replacement..these 2 things $6,140.50 plus the $17,755.88 for transmission and engine repair would cost $23.896.38. Something needs to be done about this Escape. I do not know why it was not included in the very limited recall that Ford issued for this call. But, it seems very obvious that it should be. The car new was $28,300.00. Please help....this car is in need of being replaced by Ford not repaired at this point since not included in the originally recall when as you can see certainly should have been. Let me know if there is anything that can be done by yall to help solve this issue.

UNKNOWN OR OTHER

Eco boost failure recommended replacement referred to a Ford dealership for service 1500.00 to 2000.00 for replacement

ENGINE

Eco boost failure recommended replacement referred to a Ford dealership for service 1500.00 to 2000.00 for replacement

POWER TRAIN

The contact's husband owns a 2016 Ford Escape. The contact stated while her husband was accelerating from a complete stop, the vehicle jolted and felt as if it was rear-ended. The contact stated that the vehicle failed to accelerate as intended and rolled forward. The driver was able to pull over to the side of the road. The driver turned off and restarted the vehicle, and resumed driving; however, the failure recurred after driving 100 ft. The vehicle was taken to an independent mechanic, where the failure was related to the transmission, and the driver was informed that it was a common failure. The mechanic informed the contact that the vehicle could not be serviced because the transmission was electric. The contact was referred to the dealer for assistance. The transmission warning light was illuminated. The vehicle was driven to the residence; however, the failure recurred increasingly while driving. The dealer was not contacted. The vehicle was not diagnosed or repaired. The manufacturer was notified of the failure and referred the contact to the NHTSA Hotline for assistance. The failure mileage was approximately 83,000.

ENGINE

The contact owns a 2016 Ford Escape. The contact stated that the back over prevention camera was turning on and off continuously while driving. The contact stated that the failure was causing a distraction while driving. The contact stated that the back over prevention camera was inoperable while reversing. Additionally, the infotainment system was inoperable. The check engine warning light was illuminated. The local dealer was not contacted. The vehicle was not diagnosed or repaired. The manufacturer was made aware of the failure and informed the contact that the vehicle was not covered under recall, and a case was filed. The manufacturer referred the contact to the NHTSA Hotline for assistance. The failure mileage was approximately 119,000.

ELECTRICAL SYSTEM

The contact owns a 2016 Ford Escape. The contact stated that the back over prevention camera was turning on and off continuously while driving. The contact stated that the failure was causing a distraction while driving. The contact stated that the back over prevention camera was inoperable while reversing. Additionally, the infotainment system was inoperable. The check engine warning light was illuminated. The local dealer was not contacted. The vehicle was not diagnosed or repaired. The manufacturer was made aware of the failure and informed the contact that the vehicle was not covered under recall, and a case was filed. The manufacturer referred the contact to the NHTSA Hotline for assistance. The failure mileage was approximately 119,000.

BACK OVER PREVENTION

The contact owns a 2016 Ford Escape. The contact stated that the back over prevention camera was turning on and off continuously while driving. The contact stated that the failure was causing a distraction while driving. The contact stated that the back over prevention camera was inoperable while reversing. Additionally, the infotainment system was inoperable. The check engine warning light was illuminated. The local dealer was not contacted. The vehicle was not diagnosed or repaired. The manufacturer was made aware of the failure and informed the contact that the vehicle was not covered under recall, and a case was filed. The manufacturer referred the contact to the NHTSA Hotline for assistance. The failure mileage was approximately 119,000.

FUEL/PROPULSION SYSTEM

a couple of years ago my car started having problems when accelerating, it would not accelerate or almost get to stall without warning, a couple times I got the message " engine fault - service now" . I took my car to the dealership and they could not find the root cause because the message would disappear when turning the car off and on again, therefore they could not reproduce the issue but my car had this same episode 3 times over the past 8 years without resolution from the dealership. finally a few days ago the issue came back but this time the message is not going away after turning off the car, I used a code reader and the error code reads: P0236. I am trying to get an appointment at the dealership to have my car looked at and finally have the repair done. but I believe my ford escape should be part of recall No. 14V495000 for Ford Escape MY 2013-2014 along with other Ford escapes model year 2016.

ENGINE

a couple of years ago my car started having problems when accelerating, it would not accelerate or almost get to stall without warning, a couple times I got the message " engine fault - service now" . I took my car to the dealership and they could not find the root cause because the message would disappear when turning the car off and on again, therefore they could not reproduce the issue but my car had this same episode 3 times over the past 8 years without resolution from the dealership. finally a few days ago the issue came back but this time the message is not going away after turning off the car, I used a code reader and the error code reads: P0236. I am trying to get an appointment at the dealership to have my car looked at and finally have the repair done. but I believe my ford escape should be part of recall No. 14V495000 for Ford Escape MY 2013-2014 along with other Ford escapes model year 2016.

ELECTRICAL SYSTEM

a couple of years ago my car started having problems when accelerating, it would not accelerate or almost get to stall without warning, a couple times I got the message " engine fault - service now" . I took my car to the dealership and they could not find the root cause because the message would disappear when turning the car off and on again, therefore they could not reproduce the issue but my car had this same episode 3 times over the past 8 years without resolution from the dealership. finally a few days ago the issue came back but this time the message is not going away after turning off the car, I used a code reader and the error code reads: P0236. I am trying to get an appointment at the dealership to have my car looked at and finally have the repair done. but I believe my ford escape should be part of recall No. 14V495000 for Ford Escape MY 2013-2014 along with other Ford escapes model year 2016.

UNKNOWN OR OTHER

The rear back up camera invert and turn the vision upside down. I understand that there was a recall for this year and model for that problem, but mine does not show up on the recall, but my camera rear facing camera does not work because it inverts all the images upside down. I bought the car used with 128,000 miles on it so I don’t know actually how long this problem had been going on before I purchased the car but the rear backup camera now shows everything upside down.

ELECTRICAL SYSTEM:INSTRUMENT PANEL:SPEEDOMETER/ODOMETER

Odometer Fraud. The contact purchased a 2016 Ford Escape. The contact stated that while attempting to register the vehicle, it was discovered that there was a mileage discrepancy. The vehicle was a private sale. At the time of purchase, the vehicle mileage was 116,000 and at the time of registration, it was discovered that the mileage was 159,759.

BACK OVER PREVENTION: REARVIEW SYSTEM BRAKING

When I put my Escape in Reverse, sometimes the rear view camera works and sometimes it doesnt

UNKNOWN OR OTHER

When I put my Escape in Reverse, sometimes the rear view camera works and sometimes it doesnt

ELECTRICAL SYSTEM

I saw a recall for newer years of Ford products where the camera wasn't working and it is a safety hazard. My 2016 Escape rear camera has not been working properly for many years. It appears to me that it is a software problem because the camera will be upside-down OR roll upside down. I updated the firmware on my car, but it still doesn't work. There are Youtube videos out there, because it is a common problem with the Escape. [XXX] Please add the 2016 Escapes to your current recall. Here is a link to the recall for the newer Ford Products.[XXX] I have attached recent still pics of my car-cam upside down and I tried to attached a (short )14 second video of it rolling upside down, but your website does not allow videos to be uploaded? So I made the video into a .gif and uploaded it so you could see the rolling camera that happened today. The rolling camera problems does happen a lot, but not as much as the upside down feed. As you can see from the photographs, the directional lines that are supposed to show the direction a driver is backing up, are NOT present either. A person backing up, using the upside down feed, will NOT see the direction they are backing up. The attached photos were all taken within the last couple days, you can check the date and time they were taken on each photo. Please contact me if you want me to send you the original video that I took today. Please help me with this problem. I am not the sole person to have this problem with older Ford products. Please enlarge the recall to older vehicles, this problem has been going on a long time. I appears to be a software problem that needs to be addressed. Having the back up camera feed be upside down or rolling so that nothing is visible in the camera, is a danger to others standing behind the car INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

UNKNOWN OR OTHER

I saw a recall for newer years of Ford products where the camera wasn't working and it is a safety hazard. My 2016 Escape rear camera has not been working properly for many years. It appears to me that it is a software problem because the camera will be upside-down OR roll upside down. I updated the firmware on my car, but it still doesn't work. There are Youtube videos out there, because it is a common problem with the Escape. [XXX] Please add the 2016 Escapes to your current recall. Here is a link to the recall for the newer Ford Products.[XXX] I have attached recent still pics of my car-cam upside down and I tried to attached a (short )14 second video of it rolling upside down, but your website does not allow videos to be uploaded? So I made the video into a .gif and uploaded it so you could see the rolling camera that happened today. The rolling camera problems does happen a lot, but not as much as the upside down feed. As you can see from the photographs, the directional lines that are supposed to show the direction a driver is backing up, are NOT present either. A person backing up, using the upside down feed, will NOT see the direction they are backing up. The attached photos were all taken within the last couple days, you can check the date and time they were taken on each photo. Please contact me if you want me to send you the original video that I took today. Please help me with this problem. I am not the sole person to have this problem with older Ford products. Please enlarge the recall to older vehicles, this problem has been going on a long time. I appears to be a software problem that needs to be addressed. Having the back up camera feed be upside down or rolling so that nothing is visible in the camera, is a danger to others standing behind the car INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

BACK OVER PREVENTION

The contact owns a 2016 Ford Escape. The contact stated that occasionally while shifted into reverse, the back over prevention camera displayed an image that was not clear. The contact stated that the message "Rearview Camera Not Available" was displayed. The vehicle was taken to a local dealer where it was diagnosed and determined the back over prevention software needed to be updated. The vehicle was not repaired due to the cost. The manufacturer was made aware of the failure. The failure mileage was approximately 70,000.

BACK OVER PREVENTION

The contact owns a 2016 Ford Escape. The contact stated while reversing at an undisclosed speed, the rearview camera screen was intermittently upside down or darkened and failed to return to normal operation. No warning lights were illuminated. The vehicle was taken back to the residence. The contact researched and was made aware of an unknown recall; however, the VIN was not included. The vehicle was not diagnosed or repaired. The manufacturer was notified of the failure and referred the contact to the NHTSA Hotline to report the failure. The failure mileage was approximately 80,000.

BACK OVER PREVENTION

The contact owns a 2016 Ford Escape. The contact stated while driving at an undisclosed speed, the accelerator pedal was depressed; however, the vehicle failed to accelerate as intended. The contact stated that the transmission was slipping while shifting gear and the vehicle jerked abnormally. In addition, the contact noticed a grinding sound and a burning odor coming from the vehicle. No warning light was illuminated. The contact stated that the failure began shortly after the vehicle was purchased. The vehicle was taken back to the dealer where the vehicle was purchased. The contact was provided an option to trade the vehicle. The vehicle was not diagnosed or repaired by an independent mechanic or the dealer. The contact stated that while reversing, the back over camera system displayed a black screen and became disabled. The vehicle was taken to an independent mechanic regarding the back over camera system failure and the vehicle was diagnosed with an electrical systems failure. The vehicle was not repaired. The manufacturer was made aware of the failure and a case was filed. The contact was advised to contact the NHTSA Hotline to report the failure. The failure mileage was approximately 54,500.

POWER TRAIN

The contact owns a 2016 Ford Escape. The contact stated while driving at an undisclosed speed, the accelerator pedal was depressed; however, the vehicle failed to accelerate as intended. The contact stated that the transmission was slipping while shifting gear and the vehicle jerked abnormally. In addition, the contact noticed a grinding sound and a burning odor coming from the vehicle. No warning light was illuminated. The contact stated that the failure began shortly after the vehicle was purchased. The vehicle was taken back to the dealer where the vehicle was purchased. The contact was provided an option to trade the vehicle. The vehicle was not diagnosed or repaired by an independent mechanic or the dealer. The contact stated that while reversing, the back over camera system displayed a black screen and became disabled. The vehicle was taken to an independent mechanic regarding the back over camera system failure and the vehicle was diagnosed with an electrical systems failure. The vehicle was not repaired. The manufacturer was made aware of the failure and a case was filed. The contact was advised to contact the NHTSA Hotline to report the failure. The failure mileage was approximately 54,500.

BACK OVER PREVENTION: REARVIEW SYSTEM BRAKING

While in reverse gear, during operation rear view camera stopped working and shows error that back up Camera is not available. Screen shows blue screen. It is very dangerous as it can cause an accident.

BACK OVER PREVENTION: WARNINGS

While in reverse gear, during operation rear view camera stopped working and shows error that back up Camera is not available. Screen shows blue screen. It is very dangerous as it can cause an accident.

UNKNOWN OR OTHER

While in reverse gear, during operation rear view camera stopped working and shows error that back up Camera is not available. Screen shows blue screen. It is very dangerous as it can cause an accident.

BACK OVER PREVENTION

The contact owns a 2016 Ford Escape. The contact stated that while attempting to reverse out of a parking lot, the image displayed from the rear-view camera was flipped upside down. There were no warning lights illuminated. The local dealer was not contacted, and the vehicle was not diagnosed. The vehicle was not repaired. The manufacturer was not notified of the failure. The approximate failure mileage was 56,000.

POWER TRAIN

The contact owns a 2016 Ford Escape. The contact stated that while his daughter was driving at an undisclosed speed, the check engine warning light illuminated, and the vehicle stalled. The vehicle was towed to the local mechanic who diagnosed the vehicle with transmission failure. The contact was informed that the transmission needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure, but no assistance was offered. The local dealer was not contacted. The failure mileage was 67,839.

ENGINE AND ENGINE COOLING

The contact owns a 2016 Ford Escape. The contact stated while driving approximately 35 MPH, the engine warning light illuminated. The vehicle was taken to the local dealer and was diagnosed with coolant intrusion into the engine. The dealer recommended that the engine be replaced. The manufacturer was contacted and referred the contact to the NHTSA Hotline for assistance. The failure mileage was approximately 40,000.

ENGINE

The contact owns a 2016 Ford Escape. The contact stated while driving approximately 35 MPH, the engine warning light illuminated. The vehicle was taken to the local dealer and was diagnosed with coolant intrusion into the engine. The dealer recommended that the engine be replaced. The manufacturer was contacted and referred the contact to the NHTSA Hotline for assistance. The failure mileage was approximately 40,000.

POWER TRAIN

The contact owns a 2016 Ford Escape. The contact stated that while driving at an undisclosed speed, there was an abnormal rumbling sound coming from the engine compartment, after which the vehicle lost motive power. The contact was able to pull over to the shoulder of the roadway, where the vehicle failed to restart. No warning lights were illuminated. The vehicle was towed to an independent mechanic, who diagnosed a failure with the transmission. The contact was informed that the transmission needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure, a case was opened, and the contact was referred to the NHTSA Hotline for assistance. The failure mileage was 80,000.

POWER TRAIN

The contact owns a 2016 Ford Escape. The contact stated that while driving approximately 10 MPH, the vehicle jerked and stalled. The vehicle was towed to the local dealer who diagnosed that the transmission had failed and needed to be replaced. The vehicle was not yet repaired. The manufacturer was notified of the failure, but no assistance was offered. The local dealer was not contacted. The failure mileage was 92,000.

VISIBILITY:SUN/MOON ROOF ASSEMBLY

The contact owns a 2016 Ford Escape. The contact stated while driving 58 MPH in the rain, the sunroof glass panel exploded and shattered. The contact continued driving. The contact had not sustained any injuries. The dealer was notified of the failure and provided an estimate for the repair. The vehicle was not diagnosed or repaired. The manufacturer was notified of the failure and transferred the contact to the NHTSA Hotline. The failure mileage was approximately 119,500.

ENGINE

Coolant was found in cylinders causing engine failure and needing to be replaced.

ENGINE AND ENGINE COOLING

The contact owns a 2016 Ford Escape. The contact stated while driving at an undisclosed speed, the temperature gauge indicated that the engine was overheating, prompting the contact to discontinue driving the vehicle. No warning lights were illuminated. The vehicle was taken to the dealer, who determined that there was coolant intrusion into several cylinders, resulting in damage to the engine. The contact was informed that the engine needed to be replaced. The vehicle was not repaired. After investigating the failure, the contact related the failure to Customer Satisfaction Program: 21N12. The manufacturer was notified of the failure but provided no assistance. The failure mileage was 88,000.

UNKNOWN OR OTHER

Backup camera will most of the time not work properly and will black out screen or blue screen.

BACK OVER PREVENTION

The contact owns a 2016 Ford Escape. The contact stated that while reversing, the rearview camera displayed a distorted or blank image. The message "Camera Unavailable" was displayed. The vehicle was taken to the dealer, but the dealer was unable to duplicate the failure. The vehicle was not repaired. The contact related the failure to NHTSA Campaign Number: 25V273000 (Back Over Prevention); however, the VIN was not included. The manufacturer was made aware of the failure, and a case was filed. The failure mileage was 41,495.

UNKNOWN OR OTHER

Backup camera intermittently stops working. Some days, it works fine. Other days, whenever shift to reverse, the screen is either black or blue with the message that the camera is not available. It will sometimes go to the black/blue screen while I am reversing into/ out of my driveway, parking spot, etc. Shifting to park or neutral and then to reverse doesn't correct the problem. It started out as an occasional problem, but now happens multiple times a day. This is an extremely unsafe situation. If someone/something is behind me when I am reversing, it is likely that I would not have enough time to react to prevent an injury or worse.So many other Ford vehicles have a recall for backup camera issues, why is the Escape not included?

ELECTRICAL SYSTEM

Backup camera intermittently stops working. Some days, it works fine. Other days, whenever shift to reverse, the screen is either black or blue with the message that the camera is not available. It will sometimes go to the black/blue screen while I am reversing into/ out of my driveway, parking spot, etc. Shifting to park or neutral and then to reverse doesn't correct the problem. It started out as an occasional problem, but now happens multiple times a day. This is an extremely unsafe situation. If someone/something is behind me when I am reversing, it is likely that I would not have enough time to react to prevent an injury or worse.So many other Ford vehicles have a recall for backup camera issues, why is the Escape not included?

FUEL SYSTEM, GASOLINE

The contact owns a 2016 Ford Escape. The contact stated while the vehicle was stationary, the vehicle became hard to shift into gear. The check engine warning light was illuminated. The contact's daughter took the vehicle to a dealer to be diagnosed. The contact was informed that the canister purge valve, valve cover, oil pan gasket, engine, and turbo needed to be replaced. The contact had received an unknown recall notification for the transmission. The contact authorized the canister purge valve to be replaced. The manufacturer was made aware of the failure and referred to the NHTSA Hotline. The failure mileage was approximately 119,500.

POWER TRAIN

The contact owns a 2016 Ford Escape. The contact stated while the vehicle was stationary, the vehicle became hard to shift into gear. The check engine warning light was illuminated. The contact's daughter took the vehicle to a dealer to be diagnosed. The contact was informed that the canister purge valve, valve cover, oil pan gasket, engine, and turbo needed to be replaced. The contact had received an unknown recall notification for the transmission. The contact authorized the canister purge valve to be replaced. The manufacturer was made aware of the failure and referred to the NHTSA Hotline. The failure mileage was approximately 119,500.

ENGINE

The contact owns a 2016 Ford Escape. The contact stated while the vehicle was stationary, the vehicle became hard to shift into gear. The check engine warning light was illuminated. The contact's daughter took the vehicle to a dealer to be diagnosed. The contact was informed that the canister purge valve, valve cover, oil pan gasket, engine, and turbo needed to be replaced. The contact had received an unknown recall notification for the transmission. The contact authorized the canister purge valve to be replaced. The manufacturer was made aware of the failure and referred to the NHTSA Hotline. The failure mileage was approximately 119,500.

ENGINE

Head gasket failure, coolant is leaking into the engine causing combustion and potential fire

ELECTRICAL SYSTEM

The contact owns a 2016 Ford Escape. The contact stated that while driving 40 MPH, he noticed the instrument panel displayed a blank image. A dealer was contacted. The vehicle was taken to a dealer, where it was diagnosed that the instrument panel cluster had failed and needed to be replaced. The vehicle was not repaired. The manufacturer was notified and provided the contact with the recall number. The contact was relating to the failure to NHTSA Campaign Number: 15V406000( ELECTRICAL SYSTEM); however, the VIN was not included in the recall. The contact was referred to the NHTSA Hotline for assistance. The failure mileage was 73,000.

AIR BAGS

The contact's wife owned a 2016 Ford Escape. The contact stated that while his wife was driving at approximately 45 MPH on the right lane and merging into the left lane, another vehicle violently crossed several lanes, causing the front of the vehicle to crash into the front driver's side of the other vehicle. The collision was mentioned to be a severe front-end impact, and the air bags did not deploy. The contact's wife sustained head, knee, stomach, chest, and neck injuries that required medical attention. The other vehicle's occupant received medical attention as well via the emergency room, but the injuries sustained were unknown. A police report was filed. The vehicle was towed to a garage and then taken to the residence. The manufacturer was notified of the failure. The failure mileage was approximately 156,000.

ENGINE

Engine 1.6l needs replaced with less than 100k miles because of coolant leaking into cylinder causing misfire, only fix is a new engine for 8k! Serviced every 3000k miles by the local ford dealer

ENGINE

The coolant leaked into the engine causing it to seize up while on the highway. The engine is completely shot and needs to be replaced. I have since found out this is an ongoing and known issue with the Ford ecoboost engines. Ford refuses to address this issue. I was told it was my spark plugs and water pump, which i had both replaced.

POWER TRAIN

The contact owns a 2016 Ford Escape. The contact stated after reversing at 5 MPH and shifting to drive(D), the vehicle failed to respond as intended and continued to reverse. The contact stated that the failure recurred on several occasions. No warning light was illuminated. The vehicle was taken to the dealer for diagnostic testing; however, the dealer attempted to convince the contact to trade-in the vehicle. The vehicle was not diagnosed or repaired. The manufacturer was notified of the failure. The failure mileage was approximately 60,000.

POWER TRAIN

On march 13th I was coming home and my transmission stopped working I had to have it towed and now it’s being replaced

POWER TRAIN

Transmission failure. Had to have the transmission repaired at 132,000 miles. Had idle issues and inconsistent speed while driving on the road, constant jerking causing me to lose speed while driving. Check engine light illumination was on but this is not always a tell-tell sign of the transmission failure in these vehicles.

FUEL/PROPULSION SYSTEM

Service engine warning came on/ tester indicated low pressure fuel system. On 02282025 the lower pressure fuel senor(Part#BU5Z*9F972*B was replaced at Landers Ford/Collierville, TN. On [XXX] Service engine warning came on. I contacted the dealership, and was advised to bring it in to get checked. Tester indicated that cylinder #4 was not working. So part# BM5Z*12029B (NS COIL A) and Part# CYFS*13Y*RCX(100 SPARK) were both ordered and replaced. When I went to pickup Mr car on [XXX], it was missing very bad. I was told that Anti-freeze was shooting into the motor, and that the motor was not repairable, and that I could replace it or trade my car in. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

ENGINE

Service engine warning came on/ tester indicated low pressure fuel system. On 02282025 the lower pressure fuel senor(Part#BU5Z*9F972*B was replaced at Landers Ford/Collierville, TN. On [XXX] Service engine warning came on. I contacted the dealership, and was advised to bring it in to get checked. Tester indicated that cylinder #4 was not working. So part# BM5Z*12029B (NS COIL A) and Part# CYFS*13Y*RCX(100 SPARK) were both ordered and replaced. When I went to pickup Mr car on [XXX], it was missing very bad. I was told that Anti-freeze was shooting into the motor, and that the motor was not repairable, and that I could replace it or trade my car in. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

ENGINE

While diving the vehicle hesitates. I have had it checked and it seems that the turbo is bad. After speaking to others this seems to be an issue with this vehicle. With the electrical issues, my back up camera, radio, speakers, navigation all do not work. Also while driving my flashers will randomly flash and my speedometer as well as my RPM gage will go crazy. While driving down the road my speakers blared white noise so loud that it almost caused me to wreck because it scared me so badly. I had to have the fuse taken it in order to get it to stop.

ELECTRICAL SYSTEM

While diving the vehicle hesitates. I have had it checked and it seems that the turbo is bad. After speaking to others this seems to be an issue with this vehicle. With the electrical issues, my back up camera, radio, speakers, navigation all do not work. Also while driving my flashers will randomly flash and my speedometer as well as my RPM gage will go crazy. While driving down the road my speakers blared white noise so loud that it almost caused me to wreck because it scared me so badly. I had to have the fuse taken it in order to get it to stop.

WHEELS

On October 16, 2022, I purchased a 2016 Ford Escape from the Stowasser Buick GMC car lot. I have had numerous problems with this vehicle since the beginning. On November 1, 2022, I took my car to their service department because it was running poorly. The mechanics worked on my vehicle and returned it to me. However, on January 8, 2023, I had to take my vehicle back to Stowasser shop because it was again running poorly. This time, they had to install a new motor. At that time, my mileage was 49,000, but when the vehicle was returned to me, it had 75,000 miles on it. I asked why the mileage had increased so significantly, but they kept changing the subject and never provided an answer. When I went to pick up my vehicle, the salesperson who sold me the vehicle whispered to me that my vehicle needed new tires badly. I feel this was something the dealer should have addressed. I had not put many miles on my vehicle for the tires to be so worn. On January 18, 2023, I had to put new tires on this vehicle, which cost me $756.00. It was difficult for me to come up with this money, but I had no choice if I needed reliable transportation. I had traded in my older vehicle because I needed transportation, I could count on in my retirement years. On October 2, 2024, I needed new brakes, which were badly worn down. This expense cost me $900.00. The mechanic told me the oil level was very low and asked if a red light had come on to warn me. I said, "No, there was no sensor light." If it had not been for the thoroughness of my mechanic, I would have driven off with no oil in the engine. Right now, my car is parked because another senor light came on and I was told that it is the catalytic converter. I am distraught because I trusted Stowasser that they would take care of me because they knew I was retired and needed a reliable vehicle. I have lost my job, exhausted my unemployment benefits, and now live on Social Security. I cannot afford to fix this lemon of a car I was sold.

ENGINE

On October 16, 2022, I purchased a 2016 Ford Escape from the Stowasser Buick GMC car lot. I have had numerous problems with this vehicle since the beginning. On November 1, 2022, I took my car to their service department because it was running poorly. The mechanics worked on my vehicle and returned it to me. However, on January 8, 2023, I had to take my vehicle back to Stowasser shop because it was again running poorly. This time, they had to install a new motor. At that time, my mileage was 49,000, but when the vehicle was returned to me, it had 75,000 miles on it. I asked why the mileage had increased so significantly, but they kept changing the subject and never provided an answer. When I went to pick up my vehicle, the salesperson who sold me the vehicle whispered to me that my vehicle needed new tires badly. I feel this was something the dealer should have addressed. I had not put many miles on my vehicle for the tires to be so worn. On January 18, 2023, I had to put new tires on this vehicle, which cost me $756.00. It was difficult for me to come up with this money, but I had no choice if I needed reliable transportation. I had traded in my older vehicle because I needed transportation, I could count on in my retirement years. On October 2, 2024, I needed new brakes, which were badly worn down. This expense cost me $900.00. The mechanic told me the oil level was very low and asked if a red light had come on to warn me. I said, "No, there was no sensor light." If it had not been for the thoroughness of my mechanic, I would have driven off with no oil in the engine. Right now, my car is parked because another senor light came on and I was told that it is the catalytic converter. I am distraught because I trusted Stowasser that they would take care of me because they knew I was retired and needed a reliable vehicle. I have lost my job, exhausted my unemployment benefits, and now live on Social Security. I cannot afford to fix this lemon of a car I was sold.

SERVICE BRAKES

On October 16, 2022, I purchased a 2016 Ford Escape from the Stowasser Buick GMC car lot. I have had numerous problems with this vehicle since the beginning. On November 1, 2022, I took my car to their service department because it was running poorly. The mechanics worked on my vehicle and returned it to me. However, on January 8, 2023, I had to take my vehicle back to Stowasser shop because it was again running poorly. This time, they had to install a new motor. At that time, my mileage was 49,000, but when the vehicle was returned to me, it had 75,000 miles on it. I asked why the mileage had increased so significantly, but they kept changing the subject and never provided an answer. When I went to pick up my vehicle, the salesperson who sold me the vehicle whispered to me that my vehicle needed new tires badly. I feel this was something the dealer should have addressed. I had not put many miles on my vehicle for the tires to be so worn. On January 18, 2023, I had to put new tires on this vehicle, which cost me $756.00. It was difficult for me to come up with this money, but I had no choice if I needed reliable transportation. I had traded in my older vehicle because I needed transportation, I could count on in my retirement years. On October 2, 2024, I needed new brakes, which were badly worn down. This expense cost me $900.00. The mechanic told me the oil level was very low and asked if a red light had come on to warn me. I said, "No, there was no sensor light." If it had not been for the thoroughness of my mechanic, I would have driven off with no oil in the engine. Right now, my car is parked because another senor light came on and I was told that it is the catalytic converter. I am distraught because I trusted Stowasser that they would take care of me because they knew I was retired and needed a reliable vehicle. I have lost my job, exhausted my unemployment benefits, and now live on Social Security. I cannot afford to fix this lemon of a car I was sold.

ENGINE

The contact owns a 2016 Ford Escape. The contact stated while driving 25 MPH, the brake pedal was depressed, and the vehicle failed to respond. The oil warning light was illuminated with an abnormally loud whirring sound. The contact then turned off and restarted the vehicle and the vehicle started working properly. On another occasion while driving into school parking lot, the brake pedal was depressed to the floorboard and the vehicle failed to respond as needed. The contact struck the curve and the vehicle drove onto the grass and came to a stop. The vehicle was towed to the dealer where it was diagnosed with internal gear failure. The contact was informed that the transmission needed to be replaced. The local dealer was contacted; however, the vehicle was not repaired. The manufacturer was made aware of the failure and referred the contact to the NHTSA Hotline. The failure mileage was approximately 148,611.

POWER TRAIN

The contact owns a 2016 Ford Escape. The contact stated while driving 25 MPH, the brake pedal was depressed, and the vehicle failed to respond. The oil warning light was illuminated with an abnormally loud whirring sound. The contact then turned off and restarted the vehicle and the vehicle started working properly. On another occasion while driving into school parking lot, the brake pedal was depressed to the floorboard and the vehicle failed to respond as needed. The contact struck the curve and the vehicle drove onto the grass and came to a stop. The vehicle was towed to the dealer where it was diagnosed with internal gear failure. The contact was informed that the transmission needed to be replaced. The local dealer was contacted; however, the vehicle was not repaired. The manufacturer was made aware of the failure and referred the contact to the NHTSA Hotline. The failure mileage was approximately 148,611.

SERVICE BRAKES

The contact owns a 2016 Ford Escape. The contact stated while driving 25 MPH, the brake pedal was depressed, and the vehicle failed to respond. The oil warning light was illuminated with an abnormally loud whirring sound. The contact then turned off and restarted the vehicle and the vehicle started working properly. On another occasion while driving into school parking lot, the brake pedal was depressed to the floorboard and the vehicle failed to respond as needed. The contact struck the curve and the vehicle drove onto the grass and came to a stop. The vehicle was towed to the dealer where it was diagnosed with internal gear failure. The contact was informed that the transmission needed to be replaced. The local dealer was contacted; however, the vehicle was not repaired. The manufacturer was made aware of the failure and referred the contact to the NHTSA Hotline. The failure mileage was approximately 148,611.

POWER TRAIN

There is already an existing recall for the model vehicle I have (Recall/CSP Number:
Ford's number for this program is 22N12). My vehicle is sitting at the local Ford dealer with a cracked flex plate/broken flywheel, just as described in the recall. However my VIN does not show as part of this recall…I need to get it added.

ENGINE

Our 2016 Ford Escape had a check engine light come on and populated a code for a #4 cylinder misfire. I took it to the mechanics shop and he found that there was coolant intrusion into the cylinder and the engine would need to be replaced. He had knowledge of finding this issue in the past. The car only has 58000 miles on it and has had all of its regular maintenance. It seems Ford is aware of these issues yet doesn't do anything about it. absolutely terrible to not stand behind the equipment that they charge a premium for. This puts families at risk when these things die with such low mileage stranded them on highways or God knows where.

ENGINE

The contact owns a 2016 Ford Escape. The contact stated while driving at approximately 70 MPH, the vehicle shuddered abnormally with the check engine warning light intermittently illuminated. The vehicle was taken to a dealer where it was diagnosed and determined that the engine needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure and referred the contact to the NHTSA Hotline to report the failure. The failure mileage was unknown.

ELECTRICAL SYSTEM

Numerous warning lights and chimes activated at once while driving including Hill Start Assist, Traction Control, etc. This has happened randomly while driving under various conditions and reports of such on forums may be related to an ECM or a 4WD module not grounded properly. Some owners have had to have software and hardware updates to solve issue or replacement of modules.

ENGINE AND ENGINE COOLING

The contact owns a 2016 Ford Escape. The contact stated that while the vehicle was parked in the garage, the contact used an electrical starter and became aware that there was heavy white smoke coming from the exhaust pipes. While opening the vehicle, the contact became aware of a strong chemical odor coming into the cabin of the vehicle. No warning lights were illuminated. The vehicle was taken to the dealer, who was unable to duplicate the failure. The dealer replaced the cabin air filter. The vehicle was returned to the dealer, who performed extensive pressure testing. The dealer suggested that due to the contact noticing the coolant levels were extremely low, the vehicle should be taken in regularly to check the coolant level. The manufacturer was not notified of the failure. The failure mileage was 76,000.

ENGINE AND ENGINE COOLING

The contact’s father owns a 2016 Ford Escape. The contact stated that the engine overheated, with the message “Engine Overheated – Stop Vehicle” displayed. The vehicle was shaking and hesitating while driving at various speeds. The contact stated that coolant needed to be added to the coolant reservoir weekly. The vehicle was taken to the dealer, who diagnosed that a leaking gasket had caused the engine to fail. The contact was informed that the engine needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure and opened a case. The manufacturer referred the contact to the NHTSA Hotline to report the failure. The failure mileage was 120,000.

FUEL/PROPULSION SYSTEM

While I was driving, suddenly check engine light pop up. After investigating and troubleshooting by mechanic it shows need to replace Evap canister purge valve. Vehicle has just 68000 miles and this component should not be failed this early in life cycle.

ENGINE

While I was driving, suddenly check engine light pop up. After investigating and troubleshooting by mechanic it shows need to replace Evap canister purge valve. Vehicle has just 68000 miles and this component should not be failed this early in life cycle.

ENGINE AND ENGINE COOLING

The contact owns a 2016 Ford Escape. The contact stated that while driving at undisclosed speeds uphill, the vehicle was shuddering, hesitating, with an engine misfire. The check engine warning light was illuminated. The vehicle was taken to an independent mechanic who determined that there was a coolant leak into the engine, causing a misfire. The mechanic referred the contact to the local dealer for assistance. The vehicle was taken to the local dealer, where it was diagnosed and determined that the engine block was cracked. The dealer recommended an engine replacement. The vehicle was not repaired. The manufacturer was contacted and confirmed there was no recall on the VIN for the failure. The failure mileage was approximately 87,000.

VEHICLE SPEED CONTROL

The contact owns a 2016 Ford Escape. The contact stated while driving 35 MPH, the transmission was slipping. The contact stated that the RPM increased, and the vehicle decelerated. The vehicle was shifted into neutral and pushed out of the roadway. There were no warning lights illuminated. The vehicle was towed to a local dealer, where it was diagnosed that the third gear had an incorrect ratio. The fluid condition was filled with material, and an overhaul of the transmission was recommended. The vehicle was not repaired. The manufacturer was contacted and referred the contact to the NHTSA Hotline. The failure mileage was approximately 70,000.

POWER TRAIN

The contact owns a 2016 Ford Escape. The contact stated while driving 35 MPH, the transmission was slipping. The contact stated that the RPM increased, and the vehicle decelerated. The vehicle was shifted into neutral and pushed out of the roadway. There were no warning lights illuminated. The vehicle was towed to a local dealer, where it was diagnosed that the third gear had an incorrect ratio. The fluid condition was filled with material, and an overhaul of the transmission was recommended. The vehicle was not repaired. The manufacturer was contacted and referred the contact to the NHTSA Hotline. The failure mileage was approximately 70,000.

ENGINE AND ENGINE COOLING

The contact owns a 2016 Ford Escape. The contact stated that while his wife was driving at an undisclosed speed, the vehicle lost motive power with several unknown warning lights illuminated. The contact’s wife was able to coast to the side of the road. The contact was called and went to the site of the failure. The contact opened the hood and checked the fluids. The contact stated that the coolant reservoir was empty. The contact refilled the coolant reservoir. A dealer was not contacted, and the vehicle was not diagnosed or repaired. The manufacturer was not made aware of the failure. The failure mileage was approximately 106,647. The VIN was not available.

POWER TRAIN

The vehicle's transmission failed without warning while my wife was driving the vehicle. It died in the middle of a busy road.

POWER TRAIN

The contact owned a 2016 Ford Escape. The contact stated while driving 70 MPH with her husband seated in the front passenger’s seat, the steering wheel became difficult to turn, and the contact lost control of the vehicle. The brake pedal was depressed but failed to respond. The contact proceeded to exit the highway on an off-ramp and was successful in bringing the vehicle to a stop when the vehicle regained normal function. The contact also stated that the failure recurred while driving onto the highway with the traction control warning light illuminated. The contact proceeded to the coast at a slow speed to the residence. The local dealer was contacted and informed the contact that the vehicle was not covered under warranty. The vehicle was not diagnosed or repaired. The contact referenced NHTSA Campaign Number: 22V413000 (POWER TRAIN) as the probable cause for the failure. The manufacturer was not notified of the failure. The approximate failure mileage was 93,000.

ENGINE

Coolant leaked into my engine, causing engine failure and the need to be replaced at a cost of close to $10k. This is a known issue that the mechanic had seen several times, with a class action lawsuit ongoing and many cases know for the 2013-2019 Ford Escapes. It is not under recall or warranty. Only 70,000 miles on my car. Feel like I've been penalized even though I took good care of my car. This was Ford's fault as it was a defect in their car and yet I am the one that is out $10k. This should be under recall, I feel like I got taken advantage of by Ford. Please consider making Ford put a recall on this, so the consumer (me and many others) rightfully gets the value that they paid for. I am pretty angry, and think a right to be. The company (or person) that makes a mistake should be the one who takes responsibility for it. This is the rule of law we operate under in this country, and why it is such a great country. In the case of this known engine coolant leak for 2013-2019 Ford Escape, it is Ford's fault but I am getting penalized for it. This goes against the basic principles of our country. I'm angry for myself and many others who have had this issue, and have been taken advantage of by Ford. Please force them to do the right thing and put a recall on this issue.

STEERING

The contact owns a 2016 Ford Escape. The contact stated that upon reversing out of the driveway, the power steering assist failed with the "Steering Assist Fault Service required" message displayed on the instrument panel. The dealer was notified of the failure and instructed the contact to bring the vehicle to the dealer. The vehicle was taken to the dealer and the contact was informed that the steering angle sensor module was defective. The mechanic replaced the part and then discovered that the steering was not operating as needed. The manufacturer was notified by the dealer about the issue and the contact was informed that the gear assembly needed to be replaced. The contact reached out to the manufacturer and was informed that the VIN was not under recall. The contact was then provided an estimate for the repair. The vehicle remained with the dealer unrepaired. The failure mileage was approximately 33,000.

POWER TRAIN

I was driving down the road with my wife and friends when my vehicle started to lose forward power. It then started to jerk. i was able to make it off the road where I then turned the vehicle off and restarted it then began to drive again it did not make it much further before completely being unable to drive. There was no transmission light on. I was on the interstate just minutes before and if had happened while i was driving there I would have been stranded and in an unsafe situation. I had it towed to a shop and they told me a part of the transmission must have broke inside and ot would need to be replaced. I then took it to a transmission shop and they said the same thing. My car is available for inspection. I did not get it inspected by the manufacturer or anyone else besides those two shops. The problem has been reproduced. Once the engine raches a certain temperature the transmission stops working while the transmission does work it only drive 18mph before giving out. Last time I drove it home it abruptly stopped and jerked. The transmission light only comes on once the car stops moving.

POWER TRAIN

2016 escape. Was driving vehicle without incident. Stopped at traffic light. Upon light turning green, gas pedal depressed, engine operational RPM needle working but vehicle would not move. Would not engage. No fault lights illuminated. No check engine light came on. Was able to limp off main road. Had vehicle towed to Ford dealer. Upon diagnostic they said nothing at all was wrong. Until they checked transmission fluid and found metal in it. They stated the transmission fault sensor should have engaged long before this happened. It never did. Vehicle has 123k on it. Pristine condition otherwise. Quoted 8k by Ford to put it rebuilt transmission. Can't afford that as a single, public educator, mom. Had recalled bushing replaced in Dec 2022 after similar thing occurred and had to have it towed.

ENGINE AND ENGINE COOLING:ENGINE:GASOLINE:TURBO/SUPERCHARGER

The contact owns a 2016 Ford Escape. The contact stated that when the vehicle was started, there was an abnormal rattling sound coming from the engine compartment. In addition, the contact stated while driving at an undisclosed speed, the vehicle lost motive power with the check engine warning light illuminated. The contact stated that a mobile mechanic diagnosed the vehicle with a low-pressure fuel rail failure. The contact was informed that the low-pressure fuel rail needed to be replaced. The vehicle was repaired; however, the failure reoccurred. The vehicle was taken to an independent mechanic where it was diagnosed with turbocharger failure. The contact was informed that the turbocharger needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure and a case was filed. The contact was advised to contact the NHTSA Hotline to report the failure. The failure mileage was approximately 87,000.

ENGINE

The contact owns a 2016 Ford Escape. The contact stated that when the vehicle was started, there was an abnormal rattling sound coming from the engine compartment. In addition, the contact stated while driving at an undisclosed speed, the vehicle lost motive power with the check engine warning light illuminated. The contact stated that a mobile mechanic diagnosed the vehicle with a low-pressure fuel rail failure. The contact was informed that the low-pressure fuel rail needed to be replaced. The vehicle was repaired; however, the failure reoccurred. The vehicle was taken to an independent mechanic where it was diagnosed with turbocharger failure. The contact was informed that the turbocharger needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure and a case was filed. The contact was advised to contact the NHTSA Hotline to report the failure. The failure mileage was approximately 87,000.

ENGINE AND ENGINE COOLING

The contact owns a 2016 Ford Escape. The contact stated that while driving approximately 40 MPH the check engine light began flashing, and the vehicle began misfiring. When the contact reached their destination the check engine light turned from flashing to solid. The vehicle was taken to the dealer diagnosed that there was coolant intrusion due to coolant leaking in cylinders 1,2,3 and 4. The dealer stated the engine needed to be replaced. The vehicle had not been repaired. The manufacturer was not made aware of the failure. The failure mileage was approximately 79,780.

STEERING

Driving for about two weeks with a "sticky" steering wheel. Driving down the road one night, received Steering Fault, Service Now message. Power Steering was barely responsive. Parked car overnight, came out to car in morning, received Steering Loss, Stop Safely message. Power Steering was not functioning in the vehicle at all. Complete loss of power steering is a safety hazard while driving down the road. The problem was reproduced at the dealer and an independent shop. Recommendation to replace steering rack and outer tie rods.

UNKNOWN OR OTHER

While operating my 2016 Ford Escape, I received a "Transmission Fault Service Now" warning on the dashboard display. It stayed on my dashboard for few minutes then disapeared. The vehicle suddenly jerked and became immobile, leaving me stranded in the middle of the street for approximately 5 hours, creating a significant safety hazard for both myself and other drivers. The vehicle's RPMs would increase but the car would not move forward properly. The transmission would only allow minimal movement immediately after starting the vehicle. A certified repair shop has diagnosed internal transmission damage. Similar transmission issues have been the subject of recalls for other Ford Escape vehicles, but my 2016 model year was not included after providing my vin despite exhibiting the same dangerous failure pattern. The transmission is available for inspection in Virginia Beach, VA. If needed, I can provide address details. The vehicle has not been inspected by the manufacturer.

SERVICE BRAKES, HYDRAULIC

The contact owns a 2016 Ford Escape. The contact stated while driving at an undisclosed speed, the instrument panel became inoperable. The traction control, the ABS, the brakes, and the knee air bag warning lights were illuminated. The vehicle was taken to the Police Department mechanic VIPD Motor Pool, where it was diagnosed and determined that the ABS module had failed, causing other electrical failures. The mechanic determined that the ABS module needed to be replaced. The vehicle was not repaired. The dealer was notified of the failure. The manufacturer was notified of the failure and referred the contact to the NHTSA Hotline to report the failure. The failure mileage was approximately 63,000.

ENGINE AND ENGINE COOLING

The contact owns a 2016 Ford Escape. The contact stated while driving at an undisclosed speed, the engine overheated and several unknown warning lights illuminated. The vehicle was driven to the shoulder of the road to allow the engine to cool down. The contact opened the hood and checked the fluids. The contact stated that the coolant reservoir was low. The contact refilled the coolant reservoir. The vehicle was taken to an independent mechanic and was diagnosed with catastrophic coolant intrusion in cylinder #4. The contact was informed that the engine needed to be replaced. The vehicle was repaired. The manufacturer was made aware of the failure. The contact was advised to contact the NHTSA Hotline to report the failure. The failure mileage was approximately 97,000.

ENGINE

The contact owns a 2016 Ford Escape. The contact stated while driving 25 MPH, the vehicle stalled while depressing the brake pedal. No warning light was illuminated. The contact stated that on a separate occasion, while the vehicle was stopped, the vehicle was idling rough, with the check engine warning light illuminated. The vehicle was taken to an independent mechanic; however, the vehicle was not diagnosed. The contact stated that the vehicle received undisclosed repairs; however, the failure persisted. The manufacturer was made aware of the failure. The failure mileage was approximately 118,000.

POWER TRAIN

The contact owns a 2016 Ford Escape. The contact stated while operating the vehicle, the message "Service Transmission" was intermittently displayed. The vehicle was taken to the local dealer who diagnosed the vehicle and determined that the transmission was faulty and needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure, but no assistance was offered. The failure mileage was 100,000.

POWER TRAIN

The contact owns a 2016 Ford Escape. The contact stated while driving at an undisclosed speed, the vehicle downshifted as the transmission warning light illuminated. The vehicle was taken to an independent mechanic where it was diagnosed that the transmission had failed and needed to be replaced. The vehicle was not repaired. The dealer was contacted. The vehicle was not diagnosed or repaired. The manufacturer was made aware of the failure. The approximate failure mileage was 98,000.

ELECTRICAL SYSTEM

Since October 2022, we have had to replace the front signal wiring harnesses on the car four (4) times due to the wiring being coated with a substance that rodents are being attracted to. It seems that is has happened again. We have not yet taken it to our repair shop for confirmation this time, but we had an incident with our Kia (Vin [XXX] ) in November 2024. In this case the clutch assembly wiring had been chewed and the assembly had to be replaced. We had the Kia towed to the dealer for repair, so all incidents are documented by repair shops. Not having proper signaling can cause accidents, but I think chewing of other wiring such as the clutch assembly can be an even greater cause for concern. What part will be chewed next. With the clutch assembly we were shown a check engine light and with the signals, the signals sounded different. I know from being on the Next Door website that other people in the area have had the same problems. I think this problem of the coating on wiring should be checked before it causes a serious accident. I put the date of the Kia incident on the bottom because I considered this the most serious. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

POWER TRAIN

The contact owns a 2016 Ford Escape. The contact stated while driving at an undisclosed speed, there was an abnormal sound coming from the vehicle. The contact stopped the vehicle, and the vehicle failed to respond while in drive(D) and reverse(R). The vehicle was towed to an independent mechanic where it was diagnosed with transmission failure. The contact was informed that the transmission needed to be replaced. The vehicle was not repaired. In addition, the contact stated that in 2022, prior to the vehicle being purchased, the dealer had replaced the transmission bushing cable. The contact stated that the repair was performed under an undisclosed recall. The manufacturer was made aware of the failure but provided no assistance. The contact was informed that the repair was not covered under any unknown recall or special program. The contact was referred to the NHTSA Hotline to report the failure. The failure mileage was approximately 113,000.

UNKNOWN OR OTHER

Back up camera screen is blank.

ENGINE

Antifreeze leaks in cylinder, Ford says need to replace engine only 75k on the engine.