2011 FORD ESCAPE

FUEL SYSTEM, GASOLINE:DELIVERY:FUEL PUMP

Ford Motor Company (Ford) is recalling certain model year 2010-2012 Ford Escape vehicles manufactured February 26, 2009, to April 29, 2012, and 2010-2011 Mercury Mariner vehicles manufactured February 25, 2009, to December 12, 2010. On vehicles with a 3.0L engine, the Fuel Delivery Module (FDM) may crack, causing a fuel leak.

Risk: A fuel leak in the presence of an ignition source increases the risk of a fire.

SUSPENSION:FRONT:WHEEL BEARING

The Timken Company (Timken) is recalling certain aftermarket front wheel bearings, part number 510072, sold from January 22, 2015, to May 21, 2015, to be used as service parts on 2001-2012 Ford Escape, 2001-2011 Mazda Tribute, and 2005-2011 Mercury Mariner vehicles. The affected wheel bearings have incorrect dimensions of a 42mm bore, 76mm outer dimension, and 39mm width, instead of a 42mm bore, 78mm outer dimension and a 45mm width.

Risk: Use of an incorrectly sized wheel bearing can adversely affect the braking and steering of the vehicle, increasing the risk of a crash.

ELECTRICAL SYSTEM:INSTRUMENT PANEL:SPEEDOMETER/ODOMETER

Odometer Fraud. The contact purchased a 2011 Ford Escape. The contact stated that while attempting to register the vehicle, it was discovered that there was a mileage discrepancy. The vehicle was a dealer sale. At the time of purchase, the vehicle mileage was 101,000, and at the time of programming the keys, it was discovered that the mileage was 122,765. The VIN was incomplete.

STEERING

The contact owns a 2011 Ford Escape. The contact stated that while his wife was driving 40 MPH, the steering wheel became difficult to turn. The contact stated that several messages were displayed. A dealer was contacted. The vehicle was not taken to a dealer or independent mechanic to be diagnosed. The vehicle was not repaired. The contact related the failure NHTSA Campaign Number: 19V632000 (STEERING); however, the VIN was not included in the recall. The manufacturer was not notified of the failure and opened a case. The failure mileage was 251,000.

STEERING

Subject: Urgent Safety Concern – Request for Recall Coverage Assistance To Whom It May Concern, I am writing with a heartfelt and urgent request regarding a serious malfunction in my vehicle's steering column, which has made it extremely difficult to turn. This presents a clear and dangerous safety hazard, particularly on expressways and in everyday driving when the ability to maneuver quickly is critical. My safety, my child’s safety, and the safety of others has been compromised due to this issue. The vehicle has been thoroughly inspected by a mechanic, and there were no warning lights or prior indicators of an impending failure. I have learned that there is an active recall related to this exact issue for vehicles manufactured between 2008 and September 2011. My vehicle was manufactured in January 2011, just a few months before the cut-off. To be denied assistance over a matter of months feels deeply unfair and disheartening — especially when the failure matches the recall description exactly. I am a single parent who depends on this vehicle for work and daily life. The financial burden of repairs right now is overwhelming, especially given the rising cost of living, inflation, and how expensive everything has become. I’m simply trying to keep my family safe and get to work. I am respectfully and desperately asking you to reconsider support and allow my vehicle to be included in this recall, as it clearly qualifies based on the issue — if not technically by the cut-off date. Please don’t let a few months be the reason help is denied when it’s needed most. Here is my vehicle information: VIN: [XXX] Make/Model/Year: 2011 Ford Escape Manufacture Date: January 21, 2011 Thank you for your time, understanding, and attention to this matter. I truly hope you can see the urgency and importance of this request. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

STEERING

The contact owns a 2011 Ford Escape. The contact stated while driving at an undisclosed speed, the steering wheel failed to turn in the intended direction. In addition, the contact stated that the steering wheel became extremely tight. The vehicle was taken to an independent mechanic where it was diagnosed with a failed power steering module. The contact was advised that the power steering module needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure but provided no assistance. The contact referenced NHTSA Campaign Number: 14V284000 (Steering) as a possible cause for the failure; however, the VIN was not included in the recall. The contact was advised to contact the NHTSA Hotline to report the failure. The failure mileage was unknown.

FUEL SYSTEM, GASOLINE

The contact owns a 2011 Ford Escape. The contact stated that the fuel tank was leaking and there was an abnormally strong fuel odor inside and outside the vehicle. There were no warning lights illuminated. The vehicle was taken to an independent mechanic who confirmed the fuel leak. The mechanic applied epoxy to the leak, but the failure recurred. The local dealer was not contacted. The vehicle was not diagnosed or repaired. The manufacturer was not contacted. The failure mileage was approximately 138,000.

STEERING

My car is experiencing the issue in this recall for powerstearing but my vin is not associated, my ford year make mosel and issue is called out in the recall but my 2011 escape vin does not pull up the recall. I lose power steering and its not safe to drive. 14v284000 14so5 I called ford customer service and my vehicle is in the ford dealership, they are refusing to support me.

STEERING

The contact owns a 2011 Ford Escape. The contact stated that while starting the vehicle, the steering wheel intermittently seized. The contact removed the key from the ignition, then re-inserted and pushed the key into the ignition to correct the failure. The contact stated that the failure occurred daily. The dealer was made aware of the failure; however, the vehicle was not diagnosed or repaired. The manufacturer was not made aware of the failure. The failure mileage was approximately 138,000.

STEERING

The contact owns a 2011 Ford Escape. The contact stated while driving 10-15 MPH the power steering function became inoperable. The contact pulled over and turned off and restarted the vehicle several times to regain power steering functionality. There were no warning lights illuminated. The contact stated that the failure was related to NHTSA Campaign Number: 14V284000 (Steering). The contact called the local dealer, but the vehicle was not diagnosed or repaired. The vehicle was taken to an independent mechanic who determined that the power steering assist sensor had failed and needed to be replaced. The manufacturer was contacted and confirmed there was no recall coverage on the VIN for the failure. The manufacturer referred the contact to the NHTSA Hotline for assistance. The failure mileage was approximately 195,000.

SERVICE BRAKES, HYDRAULIC:ANTILOCK/TRACTION CONTROL/ELECTRONIC LIMITED SLIP:WHEEL SPEED SENSOR/TONE RING

The contact's husband owns a 2011 Ford Escape. The contact stated that upon starting the vehicle, several unknown warning lights illuminated. The vehicle was taken to an independent mechanic where a diagnostic test determined that the wheel sensors needed to be replaced. The contact stated that the wheel sensors were replaced by the mechanic; however, the warning lights remained illuminated. The contact was informed that the ABS module needed to be replaced; however, the ABS module for the vehicle was no longer in production. The contact stated that several dealers where contacted; however, it was confirmed that the part was not available. The contact suggested using an aftermarket part to replace the module; however, the dealers would not program the aftermarket part. The vehicle was not repaired. The manufacturer was notified of the failure and offered several recommendations, but none of the recommendations were able to assist the contact with repairing the vehicle. The contact was then referred to the NHTSA Hotline to report the failure. The failure mileage was unknown.

STEERING

While driving, the power steering assist intermittently fails without warning. This makes steering very difficult and creates a serious safety hazard, especially at low speeds or during turns. The issue can be temporarily resolved by turning the engine off and restarting the vehicle, but it recurs unpredictably. There are no warning lights or error messages displayed on the dashboard. This is a known issue on this model year and may relate to a defective EPS (electric power steering) module. Please investigate.

ELECTRICAL SYSTEM

While driving, the power steering assist intermittently fails without warning. This makes steering very difficult and creates a serious safety hazard, especially at low speeds or during turns. The issue can be temporarily resolved by turning the engine off and restarting the vehicle, but it recurs unpredictably. There are no warning lights or error messages displayed on the dashboard. This is a known issue on this model year and may relate to a defective EPS (electric power steering) module. Please investigate.

POWER TRAIN

While driving, the power steering assist intermittently fails without warning. This makes steering very difficult and creates a serious safety hazard, especially at low speeds or during turns. The issue can be temporarily resolved by turning the engine off and restarting the vehicle, but it recurs unpredictably. There are no warning lights or error messages displayed on the dashboard. This is a known issue on this model year and may relate to a defective EPS (electric power steering) module. Please investigate.

FUEL SYSTEM, GASOLINE

The contact owns a 2011 Ford Escape. The contact stated that while operating the vehicle, the odor of fuel was present inside the cabin of the vehicle. Upon inspection, the contact discovered a crack in the fuel tank which caused the fuel leak. The cause of the failure was not yet determined, and the vehicle was not repaired. The local dealer was not contacted. The manufacturer was notified of the failure, but no assistance was offered. The failure mileage was 220,000.

SUSPENSION

While driving down road, vehicle suddenly pulled right and started shaking the steering wheel and started making grinding noises. The steering wheel was now off by several degrees in order to drive straight. Luckily this occurred at a low speed and not at highway speed. If this was at 70 miles per hour it probably would have resulted in accident. Pulled to side of road and noticed right wheel out of alignment. After getting vehicle home looked under vehicle and discovered the end of the subframe where lower A arm mounts has rusted thru and cracked. This had the potential to be a really bad accident. Hard to believe a 2011 Ford Escape with only 93000 miles has cracked subframe.

UNKNOWN OR OTHER

I have been having problems with a coolant leak that’s been fixed but then leaks again. Got it fixed 2 different times now since I purchased the car.

STEERING

The contact owns a 2011 Ford Escape. The contact stated that while driving at an undisclosed speed, the steering wheel failed to steer in the intended direction, nearly causing a head-on collision. No warning light was illuminated. The vehicle was taken to an unknown dealer, but was not diagnosed or repaired. The contact was informed of an unknown recall related to the failure and was advised that the VIN was not included in the unknown recall. The contact stated that the dealer declined to inspect the vehicle. The vehicle was not diagnosed or repaired by an independent mechanic or the dealer. The manufacturer was made aware of the failure, and a case was filed. The failure mileage was approximately 151,000.

STEERING

The contact owns a 2011 Ford Escape. The contact stated that while his wife was driving 15-20 MPH and taking the grandchildren to school, the driver heard an abnormal popping sound coming from under the steering wheel and the vehicle lost power steering functionality. The driver was able to pull over to the side of the road. The vehicle was turned off and restarted; however, the failure persisted. The contact met his wife and assisted in driving the vehicle to the residence. The contact stated that upon starting the vehicle the following morning, the power steering was functional. The contact stated that the failure had been recurring intermittently. There was no warning light illuminated. The contact stated that he was a retired independent master mechanic, but the vehicle was not diagnosed or repaired. The dealer was not notified of the failure. The manufacturer was notified of the failure and informed the contact that the repair could not be covered because the VIN was not under recall. The failure mileage was approximately 210,000.

STEERING

The contact owns a 2011 Ford Escape. The contact stated that while driving 35 MPH, the steering wheel seized intermittently. There were no warning lights illuminated. The contact stated that on another occasion, while the vehicle was parked, the sensor failure caused the steering wheel to move back and forth with a loss of power steering assist. The vehicle was taken to an independent mechanic who diagnosed the vehicle with torque sensor failure. The vehicle was not repaired. The dealer was made aware of the failure. The manufacturer was made aware of the failure. The failure mileage was approximately 250,000.

STEERING

While driving my steering wheel locks up and it is hard to turn. If I turn my car off then back on it start working right then locks right back up

STEERING

The contact owns a 2011 Ford Escape. The contact stated while driving approximately 15 MPH and descending a steep grade, the contact attempted to turn the steering wheel to the right however, the steering wheel failed to turn or respond as needed. The contact stated there was no warning light illuminated. The contact stopped and turned off and restarted the vehicle and was able to regain power steering functionality. The contact had not taken the vehicle to a dealer or independent mechanic. The vehicle was not diagnosed and was not repaired. The contact had researched online and related the failure to NHTSA Campaign Number: 14V284000 (Steering). The contact had called the manufacturer and was advised that the VIN was not included in the recall. The failure mileage was approximately 69,000.

STEERING

Yesterday, When coming to a stop at a Hwy intersection, the steering wheel suddenly would not turn. I was able to get the car to a parking lot. Turned the vehicle off. Approximately 15 minutes later I started the car to move it to a safer location and the steering wheel moved freely. This same steering problem happened today when backing out of my driveway. I pulled back in and turned the vehicle off. I have not tried to drive it again. Haven’t taken it to the dealership yet. You have to make an appointment. One is not available within the next few days. It is Thursday, I’ll call them back on Monday. So the reason for the loss of steering is unknown at this time.

ELECTRICAL SYSTEM

The contact owned a 2011 Ford Escape. The contact stated that while driving at 25 MPH, as the contact was approaching a traffic light, the brake pedal was depressed; however, it failed to stop as intended. The contact moved to the other lane when the vehicle came to a stop. There was no warning light illuminated. The vehicle was taken to AutoZone and the contact was informed that three sensors needed to be replaced. Two sensors were replaced; however, the ABS sensor was not replaced due to cost. The contact stated that on the drive home, an abnormal odor was coming from the vehicle. While the vehicle was parked, the vehicle was consumed by fire and destroyed. The Fire and Police departments were called. A fire report was filed; the Fire Department stated the cause of the fire was due to faulty wiring. The contact notified her insurance company and the vehicle was towed to an unknown location. The manufacturer was not notified of the failure. The failure mileage was approximately 170,000.

SERVICE BRAKES

The contact owned a 2011 Ford Escape. The contact stated that while driving at 25 MPH, as the contact was approaching a traffic light, the brake pedal was depressed; however, it failed to stop as intended. The contact moved to the other lane when the vehicle came to a stop. There was no warning light illuminated. The vehicle was taken to AutoZone and the contact was informed that three sensors needed to be replaced. Two sensors were replaced; however, the ABS sensor was not replaced due to cost. The contact stated that on the drive home, an abnormal odor was coming from the vehicle. While the vehicle was parked, the vehicle was consumed by fire and destroyed. The Fire and Police departments were called. A fire report was filed; the Fire Department stated the cause of the fire was due to faulty wiring. The contact notified her insurance company and the vehicle was towed to an unknown location. The manufacturer was not notified of the failure. The failure mileage was approximately 170,000.

STEERING

The contact's friend owns a 2011 Ford Escape. The contact stated that upon starting the vehicle, the power steering assist failed to operate as needed. There was no warning light illuminated. Despite the failure, the contact drove the vehicle to an independent mechanic who informed the contact that the steering column, including the rack and pinion, needed to be replaced. The manufacturer was notified of the failure and informed the contact that the vehicle was not under recall. The contact was referred to the NHTSA Hotline to file a complaint. The vehicle was not repaired. The failure mileage was unknown.

STEERING

The contact owns a 2011 Ford Escape. The contact stated that while driving at various speeds, the power steering assist function failed to operate as needed with the "Power Steering Assist Fault" message displayed on the instrument panel. The contact also stated that the steering wheel was shaking abnormally while in park(P). The contact stated that the vehicle had previously been repaired under NHTSA Campaign Number: 14V284000 (Steering); however, the failure recurred. The vehicle was not repaired. The contact attempted to reach out to the dealer that had performed the recall repair; however, all the calls went to voicemail. The manufacturer was notified of the failure and referred the contact back to the dealer for assistance. The failure mileage was approximately 200,000.

STEERING

The contact owns a 2011 Ford Escape. The contact stated that while his daughter was driving 10 MPH and pulling into a parking lot, the vehicle lost power steering functionality. The contact was able to continue driving. There were no warning lights illuminated. The local dealer was contacted, and the contact was informed there were no open recalls on the VIN for the failure. The dealer informed the contact that the rack and pinion were replaced, and a software update was performed. The vehicle was not diagnosed or repaired. The manufacturer was contacted and referred the contact to the local dealer. The failure mileage was approximately 93,000.

STEERING

The contact owns a 2011 Ford Escape. The contact stated that while his daughter was driving at an undisclosed speed, the vehicle experienced a loss of power steering assist. The vehicle was taken to an independent mechanic, who determined that the crankshaft position sensor signal experienced a loss of power, resulting in a loss of power steering assist. The contact was informed that the steering column needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure and advised the contact to file a complaint with the NHTSA Hotline. The failure mileage was approximately 173,000.

FUEL/PROPULSION SYSTEM

The fuel pump was replaced and a new one was installed and now the engine is misfiring really hard and when the vehicle is placed in drive or reverse the engine tries to stall. The mechanic is saying that I will have to purchase a fuel rail pressure sensor that controls the fuel to each fuel injector. If this item or the whole fuel system is on a Recall List. Then I shouldn't have to pay anything to have it repaired and replaced by the Dealership. I do need to be notified about this issue immediately. This is a 2011 Ford Escape XLT AWD 4dr SUV with 3.0 V6 Flex Fuel system.

STEERING

There was a recall (#14S05 from Ford) that covered Electric Power Steering Failure in Escapes and Mariners from 2008 - September of 2011 made in the Kansas City Assembly plant. This vehicle mentioned is having the same issue, but is not included on the recall list? We diagnosed the problem with a Snap-On computer here at M&D Auto & Trailer Sales & Service, LLC. The customer complained that the steering wheel and column would shake and then feel like there was no power steering making it almost impossible to drive. No inspection other than at M&D Auto. No lights came on but our Snap-On scanner produced DTC B2278 and told us about the afore mentioned recall.

STEERING

I was merging onto I-91 when the steering went out in my Escape. The ramp was at a right angle and this is when I felt the tightness. There was no alert activated on the dashboard and I was not sure what happened. I drove for about 2 miles toward work and exited the highway. It was scary because I was afraid I would not be able to make the turn off to avoid the left side barrier of the bridge on my exit turn. I was unable to park at work and simply drove to a nearby mechanic. I used my flashers to make wide turns. I left the vehicle at Rick’s Automotive. They called a few hours later and confirmed a bad torque sensor in the vehicle.

UNKNOWN OR OTHER

Top of wheel well around shock absorber broke off due to rust as well a frame disintegrating due to rust. When shock broke free part of wheel well lodged behind the tire and destroyed the brand new tire.

SUSPENSION

Top of wheel well around shock absorber broke off due to rust as well a frame disintegrating due to rust. When shock broke free part of wheel well lodged behind the tire and destroyed the brand new tire.

STRUCTURE:BODY

Top of wheel well around shock absorber broke off due to rust as well a frame disintegrating due to rust. When shock broke free part of wheel well lodged behind the tire and destroyed the brand new tire.

STEERING

The contact owns a 2011 Ford Escape. The contact stated that while driving at approximately 20 MPH, the steering wheel became stiff, and difficult to turn to the left or the right. The contact was able to veer into a parking lot for an errand and upon restarting the vehicle the vehicle resumed normal function. No warning light was illuminated. The local dealer was not contacted. The vehicle was not diagnosed or repaired. Upon further investigation, the contact related the failure to NHTSA Campaign Number: 14V284000 (Steering); however, the VIN was not included. The manufacturer was made aware of the failure. The failure mileage was approximately 200,000.

STEERING

The contact owns a 2011 Ford Escape. The contact stated that while his wife was driving 10 MPH, the vehicle lost power steering functionality. The contact stated that after restarting the vehicle, the vehicle regained power steering functionality. There were no warning lights illuminated. The contact stated that the failure was related to NHTSA Campaign Number: 14V284000 (Steering); however, the VIN was not included. The contact called the local dealer, but the vehicle was not diagnosed or repaired. The manufacturer was contacted and confirmed that the VIN was not under recall. The failure mileage was approximately 144,454.

FUEL/PROPULSION SYSTEM

Leaking gas from gas tank where the fuel delivery pipe enters the tank

STEERING

The contact owns a 2011 Ford Escape. The contact stated while her husband was driving approximately 20-25 MPH and making a right turn with the contact occupying the front passenger's seat, the vehicle lost power steering functionality, nearly causing the driver to lose control of the vehicle. There was no warning light illuminated. The driver was able to drive to the nearby residence of the contact's brother. The contact stated upon restarting the vehicle approximately two hours later, the power steering functionality had returned. The vehicle was taken to the dealer the following day and was diagnosed with steering shaft torque sensor malfunction. The dealer replaced and calibrated the steering shaft torque sensor twice. The vehicle was repaired. The manufacturer was notified of the failure and informed the contact that the VIN was not included in NHTSA Campaign Number: 14V284000 (Steering). The contact was referred to the NHTSA Hotline for assistance. The failure mileage was approximately 138,260.