2022 FORD ESCAPE HYBRID Complaints and Recall Information

UNKNOWN OR OTHER

Rear drip molding hinge cover. It's an exterior covering. I noticed mine was missing after getting other recalls serviced. I ordered a replacement part, however, my research proved this is common. Apparently the hinge cap is only attached by velcro. This could cause a serious car accident if the part were to fly off into someone else's windshield. [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

ELECTRICAL SYSTEM

The contact owns a 2022 Ford Escape. The contact stated that while driving at an undisclosed speed, the vehicle lost motive power with the high voltage warning light illuminated. The contact received notification of NHTSA Campaign Number: 24V954000 (Electrical System); however, the part to do the recall repair was unavailable. The vehicle was towed to the dealer, where the vehicle was not diagnosed or repaired. The contact was informed by the dealer that the part to repair the vehicle was not available. The vehicle was not repaired. The manufacturer was not made aware of the failure. The approximate failure mileage was 45,000. VIN tool confirms parts not available.

ELECTRICAL SYSTEM

The contact owns a 2022 Ford Escape. The contact received notification of NHTSA Campaign Number: 24V954000 (Electrical System); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.

FUEL/PROPULSION SYSTEM

This defect has resulted in multiple vehicle shutdowns while in operation, significantly increasing the risk of a crash. Additionally, Ford has identified a potential risk of battery thermal venting, which could lead to a vehicle fire, further endangering my safety and that of others on the road. Ford has advised not to charge the vehicle, further limiting its functionality and reliability. Has the problem been reproduced or confirmed by a dealer or independent service center? Yes, Stevens 112 Ford has confirmed that the vehicle is experiencing high-voltage battery failure, consistent with the recall. However, they have also stated that Ford has not developed a solution to repair this issue. Ford’s hotline has advised against any further repairs at this time. Has the vehicle or component been inspected by the manufacturer, police, insurance representatives, or others? The vehicle has been inspected and diagnosed by Stevens 112 Ford, who confirmed the issue. Ford’s technical hotline has been contacted, and they acknowledged the defect but advised against further repairs. No inspections by police or insurance representatives have taken place.

ENGINE

This defect has resulted in multiple vehicle shutdowns while in operation, significantly increasing the risk of a crash. Additionally, Ford has identified a potential risk of battery thermal venting, which could lead to a vehicle fire, further endangering my safety and that of others on the road. Ford has advised not to charge the vehicle, further limiting its functionality and reliability. Has the problem been reproduced or confirmed by a dealer or independent service center? Yes, Stevens 112 Ford has confirmed that the vehicle is experiencing high-voltage battery failure, consistent with the recall. However, they have also stated that Ford has not developed a solution to repair this issue. Ford’s hotline has advised against any further repairs at this time. Has the vehicle or component been inspected by the manufacturer, police, insurance representatives, or others? The vehicle has been inspected and diagnosed by Stevens 112 Ford, who confirmed the issue. Ford’s technical hotline has been contacted, and they acknowledged the defect but advised against further repairs. No inspections by police or insurance representatives have taken place.

ELECTRICAL SYSTEM

This defect has resulted in multiple vehicle shutdowns while in operation, significantly increasing the risk of a crash. Additionally, Ford has identified a potential risk of battery thermal venting, which could lead to a vehicle fire, further endangering my safety and that of others on the road. Ford has advised not to charge the vehicle, further limiting its functionality and reliability. Has the problem been reproduced or confirmed by a dealer or independent service center? Yes, Stevens 112 Ford has confirmed that the vehicle is experiencing high-voltage battery failure, consistent with the recall. However, they have also stated that Ford has not developed a solution to repair this issue. Ford’s hotline has advised against any further repairs at this time. Has the vehicle or component been inspected by the manufacturer, police, insurance representatives, or others? The vehicle has been inspected and diagnosed by Stevens 112 Ford, who confirmed the issue. Ford’s technical hotline has been contacted, and they acknowledged the defect but advised against further repairs. No inspections by police or insurance representatives have taken place.

LANE DEPARTURE: BLIND SPOT DETECTION

1. Brakes been going on since we bought it new had in shop number of times still no fix but when we try to stop there is a surge at the end and makes us go still for a bit different length each time ... 2. The blind spots will go on when nothing there

SERVICE BRAKES

1. Brakes been going on since we bought it new had in shop number of times still no fix but when we try to stop there is a surge at the end and makes us go still for a bit different length each time ... 2. The blind spots will go on when nothing there

VISIBILITY/WIPER

Panoramic sun shade detached from rails and recoiled into the assembly while driving on the highway. The shade was in a static position when it happened- it was not being retracted at the time. Available for inspection, but has already been repaired by dealer. A very loud cracking noise was heard when it happened, which startled me and could have caused an accident. It is a relatively new car and had been retracted probably a total of 20 times. There was no warning, and the entire headliner, pillars, and glass had to be removed to repair. It is apparently a common occurrence due to cheap plastic clips that are used.

STRUCTURE:BODY

Panoramic sun shade detached from rails and recoiled into the assembly while driving on the highway. The shade was in a static position when it happened- it was not being retracted at the time. Available for inspection, but has already been repaired by dealer. A very loud cracking noise was heard when it happened, which startled me and could have caused an accident. It is a relatively new car and had been retracted probably a total of 20 times. There was no warning, and the entire headliner, pillars, and glass had to be removed to repair. It is apparently a common occurrence due to cheap plastic clips that are used.

POWER TRAIN

I own a 2022 Ford Escape Plug-in Hybrid, which is affected by Recall 24S79 (NHTSA Recall 24V954). This recall involves a high-voltage battery defect that could result in a fire or sudden loss of vehicle control while driving. Ford has confirmed that there is no fix available until at least the second quarter of 2025, leaving affected owners without a solution for well over a year. However, Ford refuses to provide loaner vehicles, rental reimbursement, or any safe alternative for customers forced to continue driving these potentially dangerous vehicles. I have contacted multiple dealerships (Fort Collins Ford and Loveland Ford), and both confirmed that no loaner vehicles are available. Ford’s customer service continues to redirect me back to the dealership without resolution, despite the fact that my dealership has no assistance to offer. While I have not yet experienced a battery fire or loss of vehicle control, the recall documentation explicitly states that these are potential risks. It is only a matter of time before a fire or serious accident occurs due to Ford’s inaction. Ford is placing thousands of affected drivers at risk by failing to provide a fix, alternative transportation, or any safety plan for affected customers. I urge NHTSA to investigate Ford’s lack of action and failure to protect affected vehicle owners. Ford should be required to provide loaner vehicles or rental reimbursement until a remedy is available.

STEERING

I own a 2022 Ford Escape Plug-in Hybrid, which is affected by Recall 24S79 (NHTSA Recall 24V954). This recall involves a high-voltage battery defect that could result in a fire or sudden loss of vehicle control while driving. Ford has confirmed that there is no fix available until at least the second quarter of 2025, leaving affected owners without a solution for well over a year. However, Ford refuses to provide loaner vehicles, rental reimbursement, or any safe alternative for customers forced to continue driving these potentially dangerous vehicles. I have contacted multiple dealerships (Fort Collins Ford and Loveland Ford), and both confirmed that no loaner vehicles are available. Ford’s customer service continues to redirect me back to the dealership without resolution, despite the fact that my dealership has no assistance to offer. While I have not yet experienced a battery fire or loss of vehicle control, the recall documentation explicitly states that these are potential risks. It is only a matter of time before a fire or serious accident occurs due to Ford’s inaction. Ford is placing thousands of affected drivers at risk by failing to provide a fix, alternative transportation, or any safety plan for affected customers. I urge NHTSA to investigate Ford’s lack of action and failure to protect affected vehicle owners. Ford should be required to provide loaner vehicles or rental reimbursement until a remedy is available.

ELECTRICAL SYSTEM

I own a 2022 Ford Escape Plug-in Hybrid, which is affected by Recall 24S79 (NHTSA Recall 24V954). This recall involves a high-voltage battery defect that could result in a fire or sudden loss of vehicle control while driving. Ford has confirmed that there is no fix available until at least the second quarter of 2025, leaving affected owners without a solution for well over a year. However, Ford refuses to provide loaner vehicles, rental reimbursement, or any safe alternative for customers forced to continue driving these potentially dangerous vehicles. I have contacted multiple dealerships (Fort Collins Ford and Loveland Ford), and both confirmed that no loaner vehicles are available. Ford’s customer service continues to redirect me back to the dealership without resolution, despite the fact that my dealership has no assistance to offer. While I have not yet experienced a battery fire or loss of vehicle control, the recall documentation explicitly states that these are potential risks. It is only a matter of time before a fire or serious accident occurs due to Ford’s inaction. Ford is placing thousands of affected drivers at risk by failing to provide a fix, alternative transportation, or any safety plan for affected customers. I urge NHTSA to investigate Ford’s lack of action and failure to protect affected vehicle owners. Ford should be required to provide loaner vehicles or rental reimbursement until a remedy is available.

ELECTRICAL SYSTEM

The contact owns a 2022 Ford Escape. The contact received notification of NHTSA Campaign Number: 24V954000 (Electrical System); however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.

SUSPENSION

The contact owns a 2022 Ford Escape. The contact stated that while reversing, there was a loud squealing sound coming from the rear of the vehicle. The cause of the failure was not yet determined. The local dealer and manufacturer were not contacted or notified of the failure. The failure mileage was 15,000.

ENGINE

Egr coolant leak in the first 70k miles of driving the car this has been causing my check engine light to turn on and the problem is 'discovered' when the part is no longer covered by warranty.

ELECTRICAL SYSTEM

Egr coolant leak in the first 70k miles of driving the car this has been causing my check engine light to turn on and the problem is 'discovered' when the part is no longer covered by warranty.