2024 FORD EDGE

ELECTRICAL SYSTEM

The contact owns a 2024 Ford Edge. The contact stated that the hatch of the vehicle was designed to close automatically while the user owned the key fob, with the user's foot underneath the hatch. The contact stated that the hatch had been closing prematurely while the key fob was not near the hatch, and the hatch had hit both the contact and family members on the head. There was no injury sustained. The vehicle was taken to the dealer to be diagnosed, but the cause of the failure could not be determined. The manufacturer was notified of the failure and had sent engineers to diagnose the vehicle, but the engineers could not determine the cause of the failure. The vehicle was not diagnosed or repaired. The failure mileage was approximately 5,000.

STEERING

Vehicle steering/power steering locks unable to turn at intersections almost cause an accident

ENGINE

The contact owns a 2024 Ford Edge. The contact stated while driving at an undisclosed speed, there was a backfire coming from the engine. The contact stated that the engine overheated and seized. No warning light was illuminated. The contact stated that failure had occurred within 30 seconds. The vehicle was restarted; however, the engine seized within 30 seconds. The contact stated that after several attempts, the vehicle was restarted, and the vehicle was taken to the dealer. The failure was not duplicated. The contact requested that the dealer keep the vehicle to continue diagnostic testing. The contact stated that previously the vehicle was taken to the dealer because of an abnormal fuel odor. The vehicle was diagnosed with purge valve failure. The purge valve was replaced; however, the failure reoccurred. The contact stated while driving at an undisclosed speed, several warning lights illuminated, and the contact heard a ticking sound coming from the vehicle. In addition, the contact noticed a burning odor before the engine seized. The vehicle failed to restart as intended. The vehicle was towed back to the dealer where it was diagnosed with serpentine belt and pulley failures. The serpentine belt and the pulley were replaced, and the vehicle was repaired. In addition, the contact was informed that the serpentine belt had been shredded to pieces. The manufacturer was made aware of the failure and a case was filed. In addition, the contact requested a buy-back. The failure mileage was 19,037.

BACK OVER PREVENTION

The contact owns a 2024 Ford Edge. The contact received notification of NHTSA Campaign Number: 25V315000 (BACK OVER PREVENTION); however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact stated that employees occasionally reported that while reversing, the center display was blank. There was no warning light illuminated. The vehicle was taken to a local dealer; however, the contact was informed that parts were not yet available, and the vehicle could not yet be repaired. The approximate failure mileage was 4,700. VIN tool confirms parts not available.

EQUIPMENT:ELECTRICAL:NAVIGATIONAL SYSTEM(GLOBAL POSITIONING SYSTEM)

The contact owns a 2024 Ford Edge. The contact stated that while driving at an undisclosed speed, the navigation system became inoperable. There were no warning lights illuminated. The vehicle was taken to the local dealer, where it was diagnosed and determined that the Navigational System had experienced a glitch. The vehicle was not repaired. The manufacturer was contacted, opened a case, and referred the contact to the NHTSA Hotline. The failure mileage was approximately 8,995.

LATCHES/LOCKS/LINKAGES:TAILGATE:LATCH

The contact owns a 2024 Ford Edge. The contact stated that the liftgate opened independently. While washing the vehicle with a brush and touching the bumper, the liftgate opened. While placing groceries in the tailgate, the tailgate closed and struck the contact on the head. There were no warning lights illuminated. The vehicle was taken to the local dealer, who determined that the intended liftgate opening and that the vehicle worked as designed. The vehicle was not repaired. The manufacturer was contacted and opened a case. The failure mileage was approximately 5,996.

POWER TRAIN

When put into reverse, a warning of "gear will engage at low speed" appeared multiple times. Car has to be shut down and restarted to allow for gear to engage.