2018 FORD ECOSPORT

ENGINE AND ENGINE COOLING:ENGINE:OIL/LUBRICATION:PUMP

Ford Motor Company (Ford) is recalling certain 2016-2018 Ford Focus and 2018-2022 Ford EcoSport vehicles. The oil pump drive belt or drive belt tensioner may fail, resulting in a loss of engine oil pressure.

Risk: A loss of oil pressure can result in an engine stall and a loss of power braking assist, increasing the risk of a crash.

VISIBILITY:DEFROSTER/DEFOGGER/HVAC SYSTEM:COMPRESSOR

The contact owns a 2018 Ford EcoSport. The contact received notification of NHTSA Campaign Number: 23V905000 (ENGINE AND ENGINE COOLING). The contact stated that while driving at 30 MPH, the vehicle failed to accelerate as intended while depressing the accelerator pedal, and the vehicle stalled. The check engine warning light was illuminated. The vehicle was towed to the dealer, where it was diagnosed that the oil pump drive belt material had degraded and lost teeth. The engine was replaced; however, the compressor for the A/C failed to function as intended once the new engine was installed. The dealer informed the contact that the failure of the compressor was not related to the recall. The contact disagreed with the assessment. The vehicle remained at the dealer unrepaired due to the compressor failure. The manufacturer was not notified of the failure. The failure mileage was approximately 53,600.

ENGINE AND ENGINE COOLING

The contact owns a 2018 Ford EcoSport. The contact received notification of NHTSA Campaign Number: 23V905000 (ENGINE AND ENGINE COOLING). The contact stated that while driving at 30 MPH, the vehicle failed to accelerate as intended while depressing the accelerator pedal, and the vehicle stalled. The check engine warning light was illuminated. The vehicle was towed to the dealer, where it was diagnosed that the oil pump drive belt material had degraded and lost teeth. The engine was replaced; however, the compressor for the A/C failed to function as intended once the new engine was installed. The dealer informed the contact that the failure of the compressor was not related to the recall. The contact disagreed with the assessment. The vehicle remained at the dealer unrepaired due to the compressor failure. The manufacturer was not notified of the failure. The failure mileage was approximately 53,600.

AIR BAGS

The contact owned a 2018 Ford EcoSport. The contact stated that while her son was driving at 35 mph, he attempted to avoid a dog in the road, swerved into the oncoming lane of a two-lane road, and then crashed into a fence. During the failure, the contact lost control of the vehicle. The air bags did not deploy. A police report was filed. No injuries were sustained, and medical attention was not required. The vehicle was towed to an impound lot and deemed totaled. The contact received a notification of NHTSA Campaign Number: 23V905000 (ENGINE AND ENGINE COOLING), the VIN was included, and the contact associated the failure with the recall consequence. The manufacturer was not notified of the failure. The approximate failure mileage was 24,000.

ENGINE AND ENGINE COOLING

The contact owns a 2018 Ford EcoSport. The contact received notification of NHTSA Campaign Number: 23V905000 (Engine and Engine Cooling). The contact stated that two dealers were contacted, and the contact was informed that the manufacturer would not approve the repair if the vehicle was not actively experiencing the failure associated with the recall. The contact was also informed by a dealer that if the repair was performed, the vehicle might still experience the failure because the dealer had seen other vehicle with the failure after the repair was performed. However, the contact was informed that the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue and confirmed that the repair would not be repaired without a failure being experienced. The contact had not experienced a failure.

ENGINE AND ENGINE COOLING

The contact owns a 2018 Ford EcoSport. The contact stated that while driving at an undisclosed speed, the vehicle inadvertently lost motive power and was unable to accelerate above 40 MPH. The “Low Oil Pressure” warning light was illuminated. The vehicle was taken to an independent mechanic, who diagnosed a failure with the engine oil pump. The vehicle was not repaired. After investigating the failure, the contact attributed it to NHTSA Campaign Number: 23V905000 (Engine and Engine Cooling). The VIN was included, but the vehicle was not yet repaired. The manufacturer was notified of the failure and referred the contact to the dealer for assistance. The failure mileage was 70,000.

ENGINE AND ENGINE COOLING

The contact owns a 2018 Ford EcoSport. The contact received notification of NHTSA Campaign Number: 23V905000 (Engine and Engine Cooling); however, after contacting several local dealers, the contact was advised that the vehicle would not be inspected unless a failure had occurred that was related to the recall, and then the recall repair would be provided. The vehicle was not diagnosed or repaired. The manufacturer was made aware of the issue. The contact had not experienced a failure.

UNKNOWN OR OTHER

Vehicle Information: •Year / Make / Model: 2018 Ford EcoSport Titanium 2.0L •VIN: [XXX] ] •Mileage: ~70,000 miles Problem Description: I am experiencing multiple engine and emissions-related issues on my 2018 Ford EcoSport at only ~70,000 miles. These include: •Check engine light illuminated continuously •P0016 – Crankshaft/Camshaft Correlation (Bank 1 Sensor A) •P0017 – Crankshaft/Camshaft Correlation (Bank 1 Sensor B) •P0420 – Catalyst System Efficiency Below Threshold •All emissions-related lights, including camshaft indicator, are on •Vehicle is sluggish and struggles to accelerate These issues first appeared around 30,000 miles and recurred more severely at ~70,000 miles. The vehicle has been maintained according to manufacturer recommendations, with regular oil changes using the correct oil type. This appears to be a premature failure of timing chain/cam phasers and possibly catalytic converter components. I have checked for recalls and found none applicable to my 2.0L engine, and there are no known Technical Service Bulletins specifically covering this problem. I am concerned about safety and reliability, and I am submitting this complaint so that NHTSA can track these issues and determine if further investigation or action is necessary. Additional Comments: •I am aware of other Ford owners experiencing similar timing chain and cam phaser issues at low mileage (60k–80k miles). •I request that this information be considered for investigation into potential safety defects or extended coverage. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

ENGINE

Vehicle Information: •Year / Make / Model: 2018 Ford EcoSport Titanium 2.0L •VIN: [XXX] ] •Mileage: ~70,000 miles Problem Description: I am experiencing multiple engine and emissions-related issues on my 2018 Ford EcoSport at only ~70,000 miles. These include: •Check engine light illuminated continuously •P0016 – Crankshaft/Camshaft Correlation (Bank 1 Sensor A) •P0017 – Crankshaft/Camshaft Correlation (Bank 1 Sensor B) •P0420 – Catalyst System Efficiency Below Threshold •All emissions-related lights, including camshaft indicator, are on •Vehicle is sluggish and struggles to accelerate These issues first appeared around 30,000 miles and recurred more severely at ~70,000 miles. The vehicle has been maintained according to manufacturer recommendations, with regular oil changes using the correct oil type. This appears to be a premature failure of timing chain/cam phasers and possibly catalytic converter components. I have checked for recalls and found none applicable to my 2.0L engine, and there are no known Technical Service Bulletins specifically covering this problem. I am concerned about safety and reliability, and I am submitting this complaint so that NHTSA can track these issues and determine if further investigation or action is necessary. Additional Comments: •I am aware of other Ford owners experiencing similar timing chain and cam phaser issues at low mileage (60k–80k miles). •I request that this information be considered for investigation into potential safety defects or extended coverage. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

ENGINE AND ENGINE COOLING

The contact owns a 2018 Ford EcoSport. The contact received notification of NHTSA Campaign Number: 23V905000 (Engine and Engine Cooling). The vehicle was taken to the dealer six times; however, the contact was informed that the parts were not yet available. The manufacturer was not made aware of the issue. The contact had not experienced a failure related to the recall.

ENGINE AND ENGINE COOLING

The contact owns a 2018 Ford EcoSport. The contact stated the vehicle was idling roughly. While checking around the engine, the temperature coming off the engine was significantly hotter than the other temperatures around the vehicle. There were no warning lights illuminated. The vehicle was taken to the dealer, who diagnosed the vehicle and determined that there was coolant intrusion into the engine, causing engine failure. The contact was informed that the engine needed to be replaced. The dealer informed the contact that the failure was a known failure; however, there was no recall related to the failure. The vehicle was no longer operable. The vehicle was not repaired. The manufacturer was informed of the failure and opened a case regarding the failure. The failure mileage was approximately 100,000.

ENGINE AND ENGINE COOLING

The contact owns a 2018 Ford EcoSport. The contact received notification of NHTSA Campaign Number: 23V905000 (Engine and Engine Cooling); however, the part required for the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact stated that the check oil light was illuminated. The vehicle was taken to the dealer, who diagnosed that the light was illuminated due to a frayed wire. The wire was replaced. The dealer ended up denying the repair. The dealer asked if the check engine warning light was illuminated, if the vehicle sputtered, or if there was smoke coming from the vehicle. The vehicle was not repaired. The contact stated that the remedy stated that the vehicle would be repaired immediately, without mentioning any requirements prior to the repair. The contact called another dealer, Hempstead Ford (301 N Franklin St, Hempstead, NY 11550), who confirmed the information. The manufacturer was made aware of the issue and confirmed the dealer information. The manufacturer advised the contact not to drive the vehicle for over an hour. The failure mileage was approximately 49,143.

ENGINE

The car suddenly lost oil pressure and the engine light came on. I immediately pulled to the side of the road and my vehicle was trailered to a Ford service center. They termined that the engine needed to be replaced. Now I receive a recall for this same issue but we already paid fir a new engine replacement.

ENGINE AND ENGINE COOLING

The contact owns a 2018 Ford EcoSport. The contact stated that while driving at 35 MPH, the vehicle jerked abnormally. There was no warning light illuminated. The contact received notification of NHTSA Campaign Number: 23V905000 (Engine and Engine Cooling). The dealer was contacted and informed the contact that the vehicle would not be serviced under the recall if the engine had not failed or seized. The vehicle was not diagnosed or repaired. The manufacturer was made aware of the failure. The failure mileage was not available.

FUEL/PROPULSION SYSTEM

As I was driving in the highway the car began to loose power... it began to slip, it speeds up then goes down etc, once I slowed down but before coming to a complete stop the car shut down while I was exiting the highway. We could have been hit from behind if it wasn't that i had already been slowing down because the car didn't feel right. It has happened more than once, the slippage of power is constant. According to the codes and the diagnostic it was the turbo that needed replacement along with other things I have a video summary of the issues. However, this began right after my warranty expired and the engine had already been replaced due to another issue not even a year before. This car seems to be nothing but problems. You get the check engine light that comes and goes amd the "see manual" light which doesn't tell you anything other than it could be anything. This car is not even 10 years old... it's not high mileage. They seem to know that the turbocharge is an issue but nothing is done about it.

ENGINE

As I was driving in the highway the car began to loose power... it began to slip, it speeds up then goes down etc, once I slowed down but before coming to a complete stop the car shut down while I was exiting the highway. We could have been hit from behind if it wasn't that i had already been slowing down because the car didn't feel right. It has happened more than once, the slippage of power is constant. According to the codes and the diagnostic it was the turbo that needed replacement along with other things I have a video summary of the issues. However, this began right after my warranty expired and the engine had already been replaced due to another issue not even a year before. This car seems to be nothing but problems. You get the check engine light that comes and goes amd the "see manual" light which doesn't tell you anything other than it could be anything. This car is not even 10 years old... it's not high mileage. They seem to know that the turbocharge is an issue but nothing is done about it.

ELECTRICAL SYSTEM

Diagnostic tool says "Loss of Communication with steering wheel column" "loss of connection with ABS module" and "loss of connection with power steering module"

ENGINE AND ENGINE COOLING

The contact owns a 2018 Ford EcoSport. The contact received notification of NHTSA Campaign Number: 23V905000 (Engine and Engine Cooling); however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was made aware of the issue and confirmed that parts were not yet available. The manufacturer was made aware of the issue and confirmed that parts were not yet available. The contact had not experienced a failure. VIN tool confirms parts not available.

ENGINE AND ENGINE COOLING

The contact owns a 2018 Ford EcoSport. The contact received notification of NHTSA Campaign Number: 23V905000 (Engine and Engine Cooling); however, the part to do the recall repair was not yet available. The dealer was contacted and confirmed that parts were not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.

ENGINE AND ENGINE COOLING:ENGINE:GASOLINE:TURBO/SUPERCHARGER

The contact owns a 2018 Ford Ecosport. The contact stated that while driving at an undisclosed speed, the vehicle inadvertently lost motive power. The contact was able to pull over to the shoulder of the roadway, where the vehicle failed to restart. No warning lights were illuminated. The vehicle was towed to the dealer, who diagnosed a failure with the turbo charger. The contact was informed that the turbo charger need to be replaced. The vehicle was not repaired. The contact stated that a failure with the turbo charger had occurred less than a year prior and was replaced. The manufacturer was notified of the failure, a case was opened, and the contact was referred to the NHTSA Hotline for assistance. The failure mileage was unknown. The VIN was not available.

ENGINE

The contact owns a 2018 Ford Ecosport. The contact stated that while driving at an undisclosed speed, the vehicle inadvertently lost motive power. The contact was able to pull over to the shoulder of the roadway, where the vehicle failed to restart. No warning lights were illuminated. The vehicle was towed to the dealer, who diagnosed a failure with the turbo charger. The contact was informed that the turbo charger need to be replaced. The vehicle was not repaired. The contact stated that a failure with the turbo charger had occurred less than a year prior and was replaced. The manufacturer was notified of the failure, a case was opened, and the contact was referred to the NHTSA Hotline for assistance. The failure mileage was unknown. The VIN was not available.

WHEELS

After reviewing the latest service and inspection report was informed that the lug nuts are swollen and need to be replaced at a cost of $195.00 USD. After inspecting the vehicle lug nuts myself the marks on the outside of the nut show the pattern from the use of a twelve point socket when a six point socket should have been used. I replaced 14 of the 16 lug nuts on this vehicle but was unable to get 2 of them off; one on the left rear and the other on the right rear wheel. This style of lug nut; ie. 2-piece is a safety hazard as the two remaining wheels cannot be easily changed by the owner in the event of a flat or other issue. The information from the dealership was not totally correct as I was told they other portion was alumninum when my testing shows it to be steel. They said that they swell due to corrorsion of which there was none. How do I trust they are giving their customers the correct information when I hear this. Subjectively, I believe the original damage was caused by the service staff using a twelve point socket instead of the correct 19mm six point socket. You can see the marks left on the lug nuts in the include image.

ENGINE AND ENGINE COOLING

The contact owns a 2018 Ford EcoSport. The contact stated while driving 80 MPH, the vehicle inadvertently lost motive power. The contact was able to pull over to the shoulder of the roadway and turned off the vehicle. After restarting the vehicle, the vehicle returned to normal functionality, but the failure became a regular occurrence. The check engine warning light was illuminated but had since turned off. The vehicle was taken to the dealer, who was unable to determine the cause of the failure. The contact was advised to bring the vehicle back if the check engine warning light became illuminated again. The vehicle was not repaired. After investigating the failure, the contact related the failure to NHTSA Campaign Number: 23V905000 (Engine and Engine Cooling); the VIN was included, but parts were not yet available. The manufacturer was not notified of the failure. The failure mileage was 17,000.

ENGINE AND ENGINE COOLING

The contact owns a 2018 Ford EcoSport. The contact received notification of NHTSA Campaign Number: 23V905000 (Engine and Engine Cooling); however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.

ENGINE

ON YOUR VEHICLE, IT MAY BE POSSIBLE FOR THE ENGINE OIL PUMP DRIVE BELT TENSIONER ARM TO FRACTURE, SEPARATE FROM THE TENSIONER BACKING PLATE, ANDOR THE OIL PUMP DRIVE BELT MATERIAL MAY DEGRADE AND LOSE TEETH, RESULTING IN A LOSS OF ENGINE OIL PRESSURE.

FUEL/PROPULSION SYSTEM

RECALL IS OVER A YEAR AND A HALF OLD WITH NO REMEDY

ENGINE AND ENGINE COOLING

The contact owns a 2018 Ford EcoSport. The contact received notification of NHTSA Campaign Number: 23V905000 (Engine and Engine Cooling); however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact stated while driving at various speeds, the vehicle hesitated and jerked while attempting to accelerate. There were no warning lights illuminated. The dealer was contacted. The manufacturer was not made aware of the issue. The failure mileage was unknown. VIN tool confirms parts not available.

ENGINE AND ENGINE COOLING

The contact owns a 2018 Ford EcoSport. The contact received notification of NHTSA Campaign Number: 23V905000 (Engine and Engine Cooling); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact stated that while idling at a stop sign or a stop light and attempting to accelerate, the vehicle failed to accelerate, and the transmission shifted into neutral. The contact manually restarted the vehicle to continue driving. There were no warning lights illuminated. The vehicle was taken to the dealer, who diagnosed that the head gasket needed to be replaced. The vehicle was repaired, and another unknown repair was completed. The dealer confirmed that parts for the recall repair was not yet available. The manufacturer was not made aware of the issue. The failure mileage was 76,000. VIN tool confirms parts not available.

ENGINE AND ENGINE COOLING

The contact owns a 2018 Ford EcoSport. The contact received notification of NHTSA Campaign Number: 23V905000 (ENGINE AND ENGINE COOLING); however, the part to do the recall repair was not yet available. The contact stated while driving 40 MPH, there was an abnormal hissing sound coming from the engine and then a popping sound. In addition, the accelerator pedal involuntarily moved, and the vehicle failed to accelerate as intended while depressing the accelerator pedal. Additionally, there was an abnormal squeaking sound coming from the vehicle. The contact drove slowly to the residence. The contact stated that the oil engine pressure warning light was illuminated. The contact stated that at the residence, a family friend opened the hood and noticed oil intrusion into various parts of the engine. The local dealer was not contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The failure mileage was approximately 106,000. VIN tool confirms parts not available.

ENGINE AND ENGINE COOLING

The contact owns a 2018 Ford EcoSport. The contact received notification of NHTSA Campaign Number: 23V905000 (ENGINE AND ENGINE COOLING); however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.

ENGINE AND ENGINE COOLING

The contact owns a 2018 Ford Ecosport. The contact stated that while driving at an undisclosed speed, the vehicle lost motive power. The vehicle was restarted after several attempts. The check engine warning light was illuminated. The contact stated that the failure had occurred twice. The vehicle was not diagnosed or repaired. The contact received notification of NHTSA Campaign Number: 23V905000 (Engine and Engine Cooling); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the failure. The failure mileage was 32,000. VIN tool confirms parts not available.

ENGINE AND ENGINE COOLING

The contact owns a 2018 Ford EcoSport. The contact stated while driving at an undisclosed speed, the low oil pressure warning light illuminated, and the vehicle was shaking erratically. In addition, the contact noticed an abnormal rattling sound coming from the vehicle. The contact parked the vehicle and performed an inspection of the vehicle. The contact checked the oil level and noticed that the oil level was sufficient. The vehicle was towed to the residence. The contact inspected the oil level and noticed oil was leaking from the vehicle. The vehicle was not diagnosed or repaired by an independent mechanic or the dealer. The contact received notification of NHTSA Campaign Number: 23V905000 (Engine and Engine Cooling); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the failure. The failure mileage was 57,350. VIN tool confirms parts not available.

ENGINE AND ENGINE COOLING

The contact owns a 2018 Ford EcoSport. The contact received notification of NHTSA Campaign Number: 23V905000 (Engine and Engine Cooling); however, the part to do the recall repair was not yet available. The contact stated while driving 65 MPH, the low oil pressure warning light was illuminated, and the vehicle stalled while driving off a ramp. The vehicle was towed to D & M Auto Service, where the contact was informed that it was a known failure, and the engine might be damaged. The vehicle was not diagnosed or repaired. An unknown dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the failure. The failure mileage was approximately 27,000. VIN tool confirms parts not available.

ENGINE

I purchased this vehicle on [XXX] Serra Ford in Farmington Hills, MI. It was certified by the manufacturer Ford Motor Company. I was told they remedied all issues/recalls. On [XXX] I experienced loss of power and oil pressure. We immediately returned it to the dealer for evaluation and repair. On May 12th they informed me that the vehicle needed a new engine. On May 27th I was told that they were waiting on parts. I was told on June 9th that the engine had arrived and it would be about 10 days to repair. Finally on June 18th I was told that they would not be replacing my engine and that they are unable to fix the recall that was causing all these issue. I reached out to the dealership and was not provided details offering oil pressure level read off the diagnosys to ensure the vehicle is safe. The recall states that loss of power braking increases the risk of a crash. For the safety of my family, I am hoping to avoid that. Refusing to remedy the recall by the manufacturer is unacceptable. THe dealership selling a vehicle that is not safe is also unacceptable. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

ENGINE AND ENGINE COOLING

The contact owns a 2018 Ford EcoSport. The contact received notification of NHTSA Campaign Number: 23V905000 (Engine and Engine Cooling); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact stated that while driving at various speeds there was a clattering sound coming from the front end of the vehicle. The dealer was contacted and confirmed the remedy was not yet available. Another dealer was contacted, AutoNation Ford Bradenton, (5325 14th St W, Bradenton, FL 34207); who confirmed the information. The manufacturer was not made aware of the issue. The failure mileage was approximately 24,000. VIN tool confirms parts not available.

ENGINE

We noticed rattling and misfiring sounds from the motor but no warning indications on the dash. 2 days later when my wife was coming home the car started losing power and "died". Would not restart but no warning lights on dash. The app did send a notice about loss of pressure to turbo. Had my wife not been near someplace to pull into she would have been stranded in the road in a disabled vehicle. Traffic was backed up behind her while she was trying to get out of the road. Had the car "died" while she was on the interstate doing 70 it would have been COMPLETELY without power steering AND brakes. The car has ONLY been serviced by our local Ford dealer. So we had it towed there. This morning they are telling us it's a problem with the "integrated exhaust manifold" that allowed water into the cylinders and ruined the engine. Believe they called that a cracked block years ago? Something that shouldn't happen to a car with only 66K miles. They assured us it wasn't the oil pump from the recall. We just paid it off a couple months ago. Now it needs a new $6,300 motor. Not something senior citizens only a year from retirement can easily swing. There NEVER was ANY indication (warning lights, etc) or warning from the dealer after service of any problems. It seems that Ford has more problems with this motor than just the oil pump!!

POWER TRAIN:AUTOMATIC TRANSMISSION:TORQUE CONVERTER

The contact owns a 2018 Ford EcoSport. The contact stated that on several occasions while driving at various speeds, the vehicle hesitated and jerked abnormally while the transmission was shifting gear. The vehicle was taken to a dealer to be diagnosed. The contact was informed there were metal shavings found inside the transmission. The contact was informed that the transmission and torque converter needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure. The failure mileage was approximately 83,000.

POWER TRAIN

The contact owns a 2018 Ford EcoSport. The contact stated that on several occasions while driving at various speeds, the vehicle hesitated and jerked abnormally while the transmission was shifting gear. The vehicle was taken to a dealer to be diagnosed. The contact was informed there were metal shavings found inside the transmission. The contact was informed that the transmission and torque converter needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure. The failure mileage was approximately 83,000.

ENGINE

Loss of engine oil pressure, makes a very loud noise in the engine and causes the vehicle to become inhibited and cannot be used.

ENGINE

Sine there is a recall for my vehicle, it can no pass an emissions state inspection so i can register my vehicle

ENGINE AND ENGINE COOLING

The contact owns a 2018 Ford EcoSport. The contact received notification of NHTSA Campaign Number: 23V905000 (Engine and Engine Cooling); however, the part to do the recall repair was not yet available. The local dealer was not contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.

ENGINE AND ENGINE COOLING

The contact owns a 2018 Ford EcoSport. The contact stated that while driving at an undisclosed speed, the check engine or low oil warning light illuminated. The contact received notification of NHTSA Campaign Number: 23V905000 (Engine and Engine Cooling); however, the part to do the recall repair was unavailable. The vehicle was taken to the dealer but was not diagnosed or repaired. The dealer confirmed that parts were not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the failure. The failure mileage was approximately 39,000. VIN tool confirms parts not available.

ENGINE AND ENGINE COOLING

The contact owns a 2018 Ford EcoSport. The contact stated while driving at an undisclosed speed, the low oil warning light illuminated. The contact received notification of NHTSA Campaign Number: 23V905000 (Engine and Engine Cooling); however, the part to do the recall repair was unavailable. The dealer was not contacted. The vehicle was not diagnosed or repaired. The manufacturer was not made aware of the failure. The approximate failure mileage was 40,000. VIN tool confirms parts not available.

ENGINE AND ENGINE COOLING

The contact owns a 2018 Ford EcoSport. The contact received notification of NHTSA Campaign Number: 23V905000 (Engine and Engine Cooling); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.

ENGINE AND ENGINE COOLING

The contact owns a 2018 Ford EcoSport. The contact received notification of NHTSA Campaign Number: 23V905000 (Engine and Engine Cooling); however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was made aware of the issue and confirmed that parts were not yet available. The manufacturer was made aware of the issue and confirmed that parts were not yet available. The contact had not experienced a failure. The VIN was not available.

ENGINE AND ENGINE COOLING

The contact owns a 2018 Ford EcoSport. The contact received notification of NHTSA Campaign Number: 23V905000 (ENGINE AND ENGINE COOLING); however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.

POWER TRAIN

Ford still does not have a fix for this issue and my check engine light is now illuminated.

ENGINE AND ENGINE COOLING

The contact owns a 2018 Ford EcoSport. The contact received notification of NHTSA Campaign Number: 23V905000 (Engine and Engine Cooling); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.

ENGINE AND ENGINE COOLING

The contact owns a 2018 Ford EcoSport. The contact stated while driving 30-40 MPH, the vehicle lost motive power. There were no warning lights illuminated. The contact received notification of NHTSA Campaign Number: 23V905000 (Engine and Engine Cooling); however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The failure mileage was approximately 30,000. VIN tool confirms parts not available.

ENGINE

Ford dealership does not have parts to fix recall issue, having engine issues with this 3rd engine and dealership is trying to charge $1100 dollars saying it is unrelated to engine recall issue. This is the 3rd engine on the vehicle. Was told parts would be ready 1st quarter 2025. Still no parts ready and dealership is trying to charge me for repair.

ENGINE AND ENGINE COOLING

The contact owns a 2018 Ford EcoSport. The contact received notification of NHTSA Campaign Number: 23V905000 (Engine and Engine Cooling); however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.

ELECTRICAL SYSTEM

I had brought my vehicle multiple times in 2024 to the Route 23 auto mall prior to me receiving a recall notice. The check engine light kept coming on and off and they told me that there was nothing wrong with my vehicle. I then received a recall notice in around the end of July 2024 and contacted them to complete the recall. I brought my vehicle in August 2024 and they told me that they would not be receiving the parts for the recall until March of 2025. I was told that I can still drive the car until then as it was not a safety hazard. That same day I went home and parked my car in front of my house. I was leaving to go to work and the car would not start. I had to call a tow truck to tow the car to the dealership. The manager told me that I would need to get a new motor and it would only take a few days. I asked for a rental car in the mean time. I then got my car back with the new motor almost 6 months later. I picked up my car from them and they gave me a certificate for the new motor. Fast forward to April of 2025 and my car again would not start. I had to have it towed to the dealership once again and this time it took 3 weeks to get it fixed. They said that the hose was ripped in half which causes anti-freeze to leek. They told me that it had nothing to do with the recall and that I had to pay $200.00 out of pocket. The car is still not fixed as per recall because the same parts were put on the car. I tried to get rid of the car and no dealership will by it. I looked online and noticed that there is a class action lawsuit against ford for the same exact issues. Ford itself will not buy the car back. What can I do now? I have attachments but its too large to fit on here. I can email it.

ENGINE

I had brought my vehicle multiple times in 2024 to the Route 23 auto mall prior to me receiving a recall notice. The check engine light kept coming on and off and they told me that there was nothing wrong with my vehicle. I then received a recall notice in around the end of July 2024 and contacted them to complete the recall. I brought my vehicle in August 2024 and they told me that they would not be receiving the parts for the recall until March of 2025. I was told that I can still drive the car until then as it was not a safety hazard. That same day I went home and parked my car in front of my house. I was leaving to go to work and the car would not start. I had to call a tow truck to tow the car to the dealership. The manager told me that I would need to get a new motor and it would only take a few days. I asked for a rental car in the mean time. I then got my car back with the new motor almost 6 months later. I picked up my car from them and they gave me a certificate for the new motor. Fast forward to April of 2025 and my car again would not start. I had to have it towed to the dealership once again and this time it took 3 weeks to get it fixed. They said that the hose was ripped in half which causes anti-freeze to leek. They told me that it had nothing to do with the recall and that I had to pay $200.00 out of pocket. The car is still not fixed as per recall because the same parts were put on the car. I tried to get rid of the car and no dealership will by it. I looked online and noticed that there is a class action lawsuit against ford for the same exact issues. Ford itself will not buy the car back. What can I do now? I have attachments but its too large to fit on here. I can email it.

FUEL/PROPULSION SYSTEM

I had brought my vehicle multiple times in 2024 to the Route 23 auto mall prior to me receiving a recall notice. The check engine light kept coming on and off and they told me that there was nothing wrong with my vehicle. I then received a recall notice in around the end of July 2024 and contacted them to complete the recall. I brought my vehicle in August 2024 and they told me that they would not be receiving the parts for the recall until March of 2025. I was told that I can still drive the car until then as it was not a safety hazard. That same day I went home and parked my car in front of my house. I was leaving to go to work and the car would not start. I had to call a tow truck to tow the car to the dealership. The manager told me that I would need to get a new motor and it would only take a few days. I asked for a rental car in the mean time. I then got my car back with the new motor almost 6 months later. I picked up my car from them and they gave me a certificate for the new motor. Fast forward to April of 2025 and my car again would not start. I had to have it towed to the dealership once again and this time it took 3 weeks to get it fixed. They said that the hose was ripped in half which causes anti-freeze to leek. They told me that it had nothing to do with the recall and that I had to pay $200.00 out of pocket. The car is still not fixed as per recall because the same parts were put on the car. I tried to get rid of the car and no dealership will by it. I looked online and noticed that there is a class action lawsuit against ford for the same exact issues. Ford itself will not buy the car back. What can I do now? I have attachments but its too large to fit on here. I can email it.

ENGINE AND ENGINE COOLING

The contact owns a 2018 Ford EcoSport. The contact stated that while driving at an undisclosed speed, the vehicle stalled with no warning light illuminated. The vehicle was able to restart. The contact received notification of NHTSA Campaign Number: 23V905000 (Engine and Engine Cooling); however, the part to do the recall repair was unavailable. The dealer was contacted and confirmed that parts were not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the failure. The failure mileage was approximately 38,0000. VIN tool confirms parts not available.

ENGINE AND ENGINE COOLING

The contact owns a 2018 Ford EcoSport. The contact received notification of NHTSA Campaign Number: 23V905000 (Engine and Engine Cooling); however, the part to do the recall repair was unavailable. The dealer was contacted and confirmed that parts were not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue but was unable to confirm when the parts would become available. The contact had not experienced a failure. VIN tool confirms parts not available.

ENGINE AND ENGINE COOLING

The contact owns a 2018 Ford EcoSport. The contact received notification of NHTSA Campaign Number: 23V905000 (Engine and Engine Cooling); however, the part to do the recall repair was not yet available. The contact stated while driving 55 MPH, the vehicle made an abnormal popping sound and started losing motive power. The contact was able to pull into SRT Auto Center parking lot, where the vehicle stalled. The check engine warning light and the low oil pressure warning light were illuminated. The mechanic diagnosed the vehicle and determined that the engine had failed and needed to be replaced. The local dealer and other unknown dealers were contacted and informed the contact that the part was not available to repair the vehicle. The contact was informed that a new engine could be available within 3 - 6 months. The vehicle was not repaired. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the failure. The failure mileage was approximately 74,000. VIN tool confirms parts not available.

UNKNOWN OR OTHER

On Monday, [XXX] the ‘low engine oil pressure’ light came on in my car. It quickly turned off but then came back on and flickered off a second time. The third time it came on, it stayed on and my car slowed of its own accord before coming to a complete stop due to engine failure. I was on [XXX] (a major state highway with 65mph speed limits) on my way home from work. I was able to get over to the shoulder just milliseconds before the engine completely stopped working. Thankfully I was able to move over safely because I could’ve been hit by other motorists on the highway had my car come to a standstill in the middle of the lane. This issue has been confirmed by my local Ford dealer (Haldeman Ford Hamilton) to be related to the recall on the vehicle. Ford has been pushing back the availability for replacement parts for this recall for months. They still don’t have the parts available even though the recall notice was initially sent out in 2023. The dealership told me it could be 3-6 months before the parts are available to fix my car. I was told they had no loaner cars available for me because of all the other customers who are also having these issues with their Ford EcoSports and are currently using loaner cars. I was informed I’d have to wait 2-3 weeks for a loaner car to become available and in the meantime, I was responsible for finding my own transportation to/from work. Ford informed me they would not reimburse me for the cost of a ride-share service like uber nor would they reimburse me if I rented my own car as it had to be a Ford loaner vehicle. I also had to pay out of pocket for towing services to get my car towed off [XXX] and to the dealership. I have asked to be reimbursed for the towing services but Ford refuses to do so. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

ENGINE

On Monday, [XXX] the ‘low engine oil pressure’ light came on in my car. It quickly turned off but then came back on and flickered off a second time. The third time it came on, it stayed on and my car slowed of its own accord before coming to a complete stop due to engine failure. I was on [XXX] (a major state highway with 65mph speed limits) on my way home from work. I was able to get over to the shoulder just milliseconds before the engine completely stopped working. Thankfully I was able to move over safely because I could’ve been hit by other motorists on the highway had my car come to a standstill in the middle of the lane. This issue has been confirmed by my local Ford dealer (Haldeman Ford Hamilton) to be related to the recall on the vehicle. Ford has been pushing back the availability for replacement parts for this recall for months. They still don’t have the parts available even though the recall notice was initially sent out in 2023. The dealership told me it could be 3-6 months before the parts are available to fix my car. I was told they had no loaner cars available for me because of all the other customers who are also having these issues with their Ford EcoSports and are currently using loaner cars. I was informed I’d have to wait 2-3 weeks for a loaner car to become available and in the meantime, I was responsible for finding my own transportation to/from work. Ford informed me they would not reimburse me for the cost of a ride-share service like uber nor would they reimburse me if I rented my own car as it had to be a Ford loaner vehicle. I also had to pay out of pocket for towing services to get my car towed off [XXX] and to the dealership. I have asked to be reimbursed for the towing services but Ford refuses to do so. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

ENGINE AND ENGINE COOLING

The contact owns a 2018 Ford EcoSport. The contact received notification of NHTSA Campaign Number: 23V905000 (Engine and Engine Cooling); however, the part to do the recall repair was not yet available. The dealer was not contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.

ENGINE AND ENGINE COOLING

The contact owns a 2018 Ford EcoSport. The contact stated that while driving at an undisclosed speed, the vehicle stalled. There was no warning light illuminated. The vehicle was towed to an independent mechanic, where it was diagnosed that the camshaft sensor had failed and needed to be replaced. The vehicle was not repaired. The contact received notification of NHTSA Campaign Number: 23V905000 (Engine and Engine Cooling); however, the part to do the recall repair was unavailable. The dealer was not contacted. The vehicle was not diagnosed or repaired. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the failure and referred the contact to the NHTSA Hotline for further assistance. The approximate failure mileage was 99,781. VIN tool confirms parts not available.

ENGINE AND ENGINE COOLING

The contact owns a 2018 Ford EcoSport. The contact received notification of NHTSA Campaign Number: 23V905000 (Engine and Engine Cooling); however, the part to do the recall repair was unavailable. The vehicle was taken to the dealer but was not diagnosed or repaired. The dealer confirmed that the parts were not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the failure and informed the contact that a second notice would be mailed when parts became available. The contact had not experienced a failure. VIN tool confirms parts not available.

UNKNOWN OR OTHER

Back up camera doesn't work or has a distorted screen

FUEL/PROPULSION SYSTEM

8/14/21 car purchased at Pacifico Ford 9/10/22 broke down, at a red light, car just turned off, had to physically push it off the road and get towed, no warning Rattling engine sounds always while car was running after the first breakdown 2018 EcoSport Recall Item Affected: ENGINE AND ENGINE COOLING: ENGINE: OIL / LUBRICATION: PUMP A loss of oil pressure can result in an engine stall and loss of power braking assist, increasing the risk of a crash. Manufacturer's report date: 1/8/24 Started receiving multiple letters about recall which stated parts were unavailable. Called Pacifico to inquire about bringing car in - was told there was nothing that could be done, parts were unavailable and stated basically needs to breakdown and have a total failure before they could help me. Crazy since the recall states an increasing risk in crash. March 2024 broke down yet again, brought to the dealer and they assessed it was the recall. Parts still unavailable. Put in a rental from around April - 11/13/24. Every month I had to come back to dealership and pay $200 for rental then it would be reimbursed a week later. 11/13/24 got car back after 8 months - was told the car’s engine was replaced completely since the parts never became available/ everything was done and fixed. A week or so later check engine light came on again. Brought back to Pacifico told it was a computer issue and to drive it 50 miles to reset. November 27th check engine light still on, was told to drive another 100 miles. December 2024 inspection was done, they cleared engine light/ said nothing was wrong with it. 3/19/25 Check engine light comes on yet again - brought it directly to shop and they said yet again NOTHING WAS WRONG WITH IT. TURNED LIGHT OFF. 5/2/25 driving to work, the car just turned off/ broke down while I was actively driving, no warning, no nothing. I am lucky I was not involved in accident for I take major highways everyday. Car currently at shop diagnosis; bad purge valve

ENGINE

8/14/21 car purchased at Pacifico Ford 9/10/22 broke down, at a red light, car just turned off, had to physically push it off the road and get towed, no warning Rattling engine sounds always while car was running after the first breakdown 2018 EcoSport Recall Item Affected: ENGINE AND ENGINE COOLING: ENGINE: OIL / LUBRICATION: PUMP A loss of oil pressure can result in an engine stall and loss of power braking assist, increasing the risk of a crash. Manufacturer's report date: 1/8/24 Started receiving multiple letters about recall which stated parts were unavailable. Called Pacifico to inquire about bringing car in - was told there was nothing that could be done, parts were unavailable and stated basically needs to breakdown and have a total failure before they could help me. Crazy since the recall states an increasing risk in crash. March 2024 broke down yet again, brought to the dealer and they assessed it was the recall. Parts still unavailable. Put in a rental from around April - 11/13/24. Every month I had to come back to dealership and pay $200 for rental then it would be reimbursed a week later. 11/13/24 got car back after 8 months - was told the car’s engine was replaced completely since the parts never became available/ everything was done and fixed. A week or so later check engine light came on again. Brought back to Pacifico told it was a computer issue and to drive it 50 miles to reset. November 27th check engine light still on, was told to drive another 100 miles. December 2024 inspection was done, they cleared engine light/ said nothing was wrong with it. 3/19/25 Check engine light comes on yet again - brought it directly to shop and they said yet again NOTHING WAS WRONG WITH IT. TURNED LIGHT OFF. 5/2/25 driving to work, the car just turned off/ broke down while I was actively driving, no warning, no nothing. I am lucky I was not involved in accident for I take major highways everyday. Car currently at shop diagnosis; bad purge valve

ELECTRICAL SYSTEM

8/14/21 car purchased at Pacifico Ford 9/10/22 broke down, at a red light, car just turned off, had to physically push it off the road and get towed, no warning Rattling engine sounds always while car was running after the first breakdown 2018 EcoSport Recall Item Affected: ENGINE AND ENGINE COOLING: ENGINE: OIL / LUBRICATION: PUMP A loss of oil pressure can result in an engine stall and loss of power braking assist, increasing the risk of a crash. Manufacturer's report date: 1/8/24 Started receiving multiple letters about recall which stated parts were unavailable. Called Pacifico to inquire about bringing car in - was told there was nothing that could be done, parts were unavailable and stated basically needs to breakdown and have a total failure before they could help me. Crazy since the recall states an increasing risk in crash. March 2024 broke down yet again, brought to the dealer and they assessed it was the recall. Parts still unavailable. Put in a rental from around April - 11/13/24. Every month I had to come back to dealership and pay $200 for rental then it would be reimbursed a week later. 11/13/24 got car back after 8 months - was told the car’s engine was replaced completely since the parts never became available/ everything was done and fixed. A week or so later check engine light came on again. Brought back to Pacifico told it was a computer issue and to drive it 50 miles to reset. November 27th check engine light still on, was told to drive another 100 miles. December 2024 inspection was done, they cleared engine light/ said nothing was wrong with it. 3/19/25 Check engine light comes on yet again - brought it directly to shop and they said yet again NOTHING WAS WRONG WITH IT. TURNED LIGHT OFF. 5/2/25 driving to work, the car just turned off/ broke down while I was actively driving, no warning, no nothing. I am lucky I was not involved in accident for I take major highways everyday. Car currently at shop diagnosis; bad purge valve

ENGINE AND ENGINE COOLING

The contact owns a 2018 Ford EcoSport. The contact stated that the vehicle hesitated while starting. The contact stated that the check engine and START/STOP warning lights were illuminated. The vehicle was taken to a local dealer where the vehicle was diagnosed, and the contact was informed that there was coolant intrusion into the engine, and the engine needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure. The approximate failure mileage was 50,800. The VIN was not available.

ENGINE AND ENGINE COOLING

The contact owns a 2018 Ford EcoSport. The contact stated that while driving at an undisclosed speed, the vehicle inadvertently lost motive power. The contact was able to pull over to the shoulder of the roadway, where the vehicle failed to restart. The check engine warning light was illuminated. The vehicle was taken to an independent mechanic, who was unable to diagnose the failure, but informed the contact that there was no pressure in the engine. The vehicle was not repaired. After investigating the failure, the contact related the failure to NHTSA Campaign Number: 23V905000 (Engine and Engine Cooling); the VIN was included, but parts were not yet available. The manufacturer was notified of the failure, a case was opened, and the contact was referred to the NHTSA Hotline for assistance. The failure mileage was 76,000.

ENGINE AND ENGINE COOLING

The contact owns a 2018 Ford EcoSport. The contact received notification of NHTSA Campaign Number: 23V905000 (Engine and Engine Cooling); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.

AIR BAGS

The contact owns a 2018 Ford EcoSport. The contact stated that the air bag warning light was illuminated. The vehicle was serviced under NHTSA Campaign Number: 23V905000 (ENGINE AND ENGINE COOLING); but the recall repair failed to repair the vehicle. The contact stated that the vehicle hesitated, and the engine failed after the recall repair. The manufacturer was notified of the failure but offered no assistance. The failure mileage was 50,000.

ENGINE AND ENGINE COOLING

The contact owns a 2018 Ford EcoSport. The contact stated that the air bag warning light was illuminated. The vehicle was serviced under NHTSA Campaign Number: 23V905000 (ENGINE AND ENGINE COOLING); but the recall repair failed to repair the vehicle. The contact stated that the vehicle hesitated, and the engine failed after the recall repair. The manufacturer was notified of the failure but offered no assistance. The failure mileage was 50,000.

ENGINE AND ENGINE COOLING

The contact owns a 2018 Ford EcoSport. The contact received notification of NHTSA Campaign Number: 23V905000 (Engine and Engine Cooling). The contact stated while driving 30 MPH, the vehicle failed to accelerate as intended while depressing the accelerator pedal. In addition, the contact stated that an abnormal sound was coming from the engine. The check engine warning light was illuminated. The contact pulled into a gas station, turned off the vehicle, and after a while, the vehicle was restarted; however, the abnormal sound coming from the engine had worsened. The vehicle was taken to a dealer, where it was diagnosed that the engine had failed, and there were metal shards inside the engine. The contact was informed that the engine needed to be replaced. The engine was replaced. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The failure mileage was 81,658. VIN tool confirms parts not available.

ENGINE AND ENGINE COOLING

The contact owns a 2018 Ford EcoSport. The contact stated that upon attempting to start the vehicle, the vehicle failed to start. The check engine warning light remained illuminated. The vehicle was towed to a local dealer, where the vehicle was diagnosed, and the contact was advised that the engine had experienced coolant intrusion and needed to be replaced. The vehicle was repaired; however, several weeks later, while attempting to start the vehicle, the vehicle failed to start. The contact stated that several unknown warning lights were illuminated. The vehicle was towed to the same dealer a second time, and the vehicle was diagnosed, and the contact was advised that the coolant hoses were faulty and needed to be replaced. The vehicle was repaired. The manufacturer was notified of the failure. The approximate failure mileage was 70,000.

VEHICLE SPEED CONTROL

To Whom It May Concern, I am submitting this complaint regarding my 2018 Ford EcoSport, which is affected by Recall 23S64 related to a serious engine defect. I am currently making payments on this vehicle, yet it continues to be unsafe and unreliable, with repeated engine issues that have not been resolved despite temporary repairs. I purchased the car in May 2024 from a dealership. Within two hours of driving it off the lot, the car began to shake, and the check engine light started flashing. It could not accelerate properly or keep up with traffic, and I had to return it for repairs, where it stayed for approximately two weeks. More recently, while driving two hours away from home, I experienced another severe incident. The car again began to shake, and multiple warning lights appeared on the dash: the check engine light, engine oil pressure light, and the "See Manual" warning. Once again, the vehicle was unable to accelerate safely, putting me and others on the road at serious risk. I was told this was connected to Recall 23S64, and an interim engine replacement was performed. However, even after this, I am still experiencing ongoing engine issues, including shaking, poor acceleration, and a flashing check engine light. This recall has been open since December 2023, and Ford initially stated that remedy parts would be available by the end of Q1 2025. It is now late April 2025, and there are still no parts available and no updated timeline. I have reached out to Ford and the dealership multiple times, and both have refused to offer a buyback or permanent solution, even though I have explicitly stated that I no longer feel safe in the vehicle. I fear that Ford is waiting for someone to be seriously injured before taking meaningful action. Meanwhile, I am stuck making monthly payments on a car that I cannot rely on and do not feel safe driving. I am requesting that the NHTSA investigate this matter and pressure Ford to take responsibility.

ENGINE

To Whom It May Concern, I am submitting this complaint regarding my 2018 Ford EcoSport, which is affected by Recall 23S64 related to a serious engine defect. I am currently making payments on this vehicle, yet it continues to be unsafe and unreliable, with repeated engine issues that have not been resolved despite temporary repairs. I purchased the car in May 2024 from a dealership. Within two hours of driving it off the lot, the car began to shake, and the check engine light started flashing. It could not accelerate properly or keep up with traffic, and I had to return it for repairs, where it stayed for approximately two weeks. More recently, while driving two hours away from home, I experienced another severe incident. The car again began to shake, and multiple warning lights appeared on the dash: the check engine light, engine oil pressure light, and the "See Manual" warning. Once again, the vehicle was unable to accelerate safely, putting me and others on the road at serious risk. I was told this was connected to Recall 23S64, and an interim engine replacement was performed. However, even after this, I am still experiencing ongoing engine issues, including shaking, poor acceleration, and a flashing check engine light. This recall has been open since December 2023, and Ford initially stated that remedy parts would be available by the end of Q1 2025. It is now late April 2025, and there are still no parts available and no updated timeline. I have reached out to Ford and the dealership multiple times, and both have refused to offer a buyback or permanent solution, even though I have explicitly stated that I no longer feel safe in the vehicle. I fear that Ford is waiting for someone to be seriously injured before taking meaningful action. Meanwhile, I am stuck making monthly payments on a car that I cannot rely on and do not feel safe driving. I am requesting that the NHTSA investigate this matter and pressure Ford to take responsibility.

FUEL/PROPULSION SYSTEM

To Whom It May Concern, I am submitting this complaint regarding my 2018 Ford EcoSport, which is affected by Recall 23S64 related to a serious engine defect. I am currently making payments on this vehicle, yet it continues to be unsafe and unreliable, with repeated engine issues that have not been resolved despite temporary repairs. I purchased the car in May 2024 from a dealership. Within two hours of driving it off the lot, the car began to shake, and the check engine light started flashing. It could not accelerate properly or keep up with traffic, and I had to return it for repairs, where it stayed for approximately two weeks. More recently, while driving two hours away from home, I experienced another severe incident. The car again began to shake, and multiple warning lights appeared on the dash: the check engine light, engine oil pressure light, and the "See Manual" warning. Once again, the vehicle was unable to accelerate safely, putting me and others on the road at serious risk. I was told this was connected to Recall 23S64, and an interim engine replacement was performed. However, even after this, I am still experiencing ongoing engine issues, including shaking, poor acceleration, and a flashing check engine light. This recall has been open since December 2023, and Ford initially stated that remedy parts would be available by the end of Q1 2025. It is now late April 2025, and there are still no parts available and no updated timeline. I have reached out to Ford and the dealership multiple times, and both have refused to offer a buyback or permanent solution, even though I have explicitly stated that I no longer feel safe in the vehicle. I fear that Ford is waiting for someone to be seriously injured before taking meaningful action. Meanwhile, I am stuck making monthly payments on a car that I cannot rely on and do not feel safe driving. I am requesting that the NHTSA investigate this matter and pressure Ford to take responsibility.

FUEL SYSTEM, GASOLINE

The contact owns a 2018 Ford EcoSport. The contact received notification of NHTSA Campaign Number: 23V905000 (Engine and Engine Cooling); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact stated that the engine was running loudly and could be heard from inside the residence while the vehicle was outside. The dealer was contacted, and the vehicle was diagnosed and DTC: P0496 for a failure with the purge valve failed was retrieved. The contact was informed that the vehicle was not covered under recall. The vehicle was not repaired. The vehicle was taken to a certified mechanic, who was unable to confirm the cause of the failure. The vehicle was not repaired. The contact stated that after the vehicle was diagnosed, the abnormally loud sound coming from the engine was more noticeable. The contact stated that the check engine warning light was illuminated, and the message “Low Engine oil Pressure” was displayed on the instrument panel. The manufacturer was not made aware of the issue. The failure mileage was 105,000. VIN tool confirms parts not available.

ENGINE AND ENGINE COOLING

The contact owns a 2018 Ford EcoSport. The contact received notification of NHTSA Campaign Number: 23V905000 (Engine and Engine Cooling); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact stated that the engine was running loudly and could be heard from inside the residence while the vehicle was outside. The dealer was contacted, and the vehicle was diagnosed and DTC: P0496 for a failure with the purge valve failed was retrieved. The contact was informed that the vehicle was not covered under recall. The vehicle was not repaired. The vehicle was taken to a certified mechanic, who was unable to confirm the cause of the failure. The vehicle was not repaired. The contact stated that after the vehicle was diagnosed, the abnormally loud sound coming from the engine was more noticeable. The contact stated that the check engine warning light was illuminated, and the message “Low Engine oil Pressure” was displayed on the instrument panel. The manufacturer was not made aware of the issue. The failure mileage was 105,000. VIN tool confirms parts not available.

ENGINE AND ENGINE COOLING

The contact owns a 2018 Ford EcoSport. The contact received notification of NHTSA Campaign Number: 23V905000 (Engine and Engine Cooling); however, the part to do the recall repair was not yet available. The contact stated while driving 20 MPH, the "Engine Oil Pressure Low - Stop Safely" message was displayed on the instrument panel. The contact stated that the vehicle became inoperable due to the failure. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The failure mileage was approximately 128,000. VIN tool confirms parts not available.

VEHICLE SPEED CONTROL

My vehicle was identified as part of the safety recall in 2023. In 2024 my car started struggling and the low engine oil pressure warning started showing on my dash. The check engine light and service soon indicator lights started showing on the dash as well. The car was just past 71,000mi. When I purchased the car it was at about 60,000mi. Since the issues seemed related to the recall I went to a Ford dealer. My car was checked with the dealer and I was given a loaner vehicle. I was told that my car’s engine needed to be replaced. I drove a loaner car from September 2024 to April 2025 as my car waited for an engine to be sent to my dealer. Once the engine was replaced I was told that I also would have to purchase a battery since my car hadn’t been driven for so long. I now have my car returned to me but I am nervous to drive it with the same recall issue still outstanding. Parts for the recall remedy were announced to be available by the end of the first quarter of 2025 but they are not. There is also not any updates to when parts will be available.

SERVICE BRAKES

My vehicle was identified as part of the safety recall in 2023. In 2024 my car started struggling and the low engine oil pressure warning started showing on my dash. The check engine light and service soon indicator lights started showing on the dash as well. The car was just past 71,000mi. When I purchased the car it was at about 60,000mi. Since the issues seemed related to the recall I went to a Ford dealer. My car was checked with the dealer and I was given a loaner vehicle. I was told that my car’s engine needed to be replaced. I drove a loaner car from September 2024 to April 2025 as my car waited for an engine to be sent to my dealer. Once the engine was replaced I was told that I also would have to purchase a battery since my car hadn’t been driven for so long. I now have my car returned to me but I am nervous to drive it with the same recall issue still outstanding. Parts for the recall remedy were announced to be available by the end of the first quarter of 2025 but they are not. There is also not any updates to when parts will be available.

ENGINE

My vehicle was identified as part of the safety recall in 2023. In 2024 my car started struggling and the low engine oil pressure warning started showing on my dash. The check engine light and service soon indicator lights started showing on the dash as well. The car was just past 71,000mi. When I purchased the car it was at about 60,000mi. Since the issues seemed related to the recall I went to a Ford dealer. My car was checked with the dealer and I was given a loaner vehicle. I was told that my car’s engine needed to be replaced. I drove a loaner car from September 2024 to April 2025 as my car waited for an engine to be sent to my dealer. Once the engine was replaced I was told that I also would have to purchase a battery since my car hadn’t been driven for so long. I now have my car returned to me but I am nervous to drive it with the same recall issue still outstanding. Parts for the recall remedy were announced to be available by the end of the first quarter of 2025 but they are not. There is also not any updates to when parts will be available.

UNKNOWN OR OTHER

Ever since I purchased the vehicle, the screen that shows the system warnings and the speed that is right in front of the steering wheel goes out and turns completely dark and it will do this at weird moments. I haven’t noticed anything to cause this. I have replaced the battery and gone for an inspection and they can’t seem to figure out why it’s doing this other than the vehicle should be recalled. As this only happens every now and then but can be dangerous as if it goes out while driving home I supposed to know my speed or anything if I’m looking at the screen obviously I know that there is another speedometer on the right for speed, but either way it should not be happening. I am not sure if it would show if I went in for another inspection as I said it kind of does it on its own and at weird times. My safety is put at risk due to the fact that I cannot see what speed I’m going if that screen goes out other than looking at the speedometer that they give you in the car on the right side in front of the steering wheel. I wouldn’t be able to tell what kind of system warning I have because it pops up on that screen. There’s a lot of things that could happen where safety is concerned when that screen does go out. As I said before when I did go to a Ford dealership and got it inspected, they did notice that that happened but weren’t able to figure it out at the time and we were able to confirm it was not a battery issue as they did replace the battery in the vehicle. The vehicle has been inspected by a Ford dealership and again they could not figure out the reason and did not provide me with any answers other than it could be an electrical recall. There were no warning lamps or messages as that would be the screen that it would pop up on, and I can’t see it as it goes completely dark.

ELECTRICAL SYSTEM

Ever since I purchased the vehicle, the screen that shows the system warnings and the speed that is right in front of the steering wheel goes out and turns completely dark and it will do this at weird moments. I haven’t noticed anything to cause this. I have replaced the battery and gone for an inspection and they can’t seem to figure out why it’s doing this other than the vehicle should be recalled. As this only happens every now and then but can be dangerous as if it goes out while driving home I supposed to know my speed or anything if I’m looking at the screen obviously I know that there is another speedometer on the right for speed, but either way it should not be happening. I am not sure if it would show if I went in for another inspection as I said it kind of does it on its own and at weird times. My safety is put at risk due to the fact that I cannot see what speed I’m going if that screen goes out other than looking at the speedometer that they give you in the car on the right side in front of the steering wheel. I wouldn’t be able to tell what kind of system warning I have because it pops up on that screen. There’s a lot of things that could happen where safety is concerned when that screen does go out. As I said before when I did go to a Ford dealership and got it inspected, they did notice that that happened but weren’t able to figure it out at the time and we were able to confirm it was not a battery issue as they did replace the battery in the vehicle. The vehicle has been inspected by a Ford dealership and again they could not figure out the reason and did not provide me with any answers other than it could be an electrical recall. There were no warning lamps or messages as that would be the screen that it would pop up on, and I can’t see it as it goes completely dark.

UNKNOWN OR OTHER

I had a recall for my 2018 Ford EcoSport vehicle. while driving my vehicle the car just lost power and stopped. I was in the middle of the road when this happened, I tried to make it to the side as best as i could. The car was not drivable so i had to call a tow truck. I did know there was a recall, but was never told what, nor that it could cause engine failiure and possibly a crash. My safety was put at risk, this car should have been placed on a STOP SALE as this could have been more serious. My engine had to be replace however; now the transmission and torque converter are bad, i feel this is due to the engine seizing up and it affected the transmission. I am told i have to pay for this to be fixed now, how is this even happening. I have driven this vehicle for 4 months out of 6. My engine light came on and then the care just stopped working, i had little to no warning. I don't even want this car now as i am scare more will go wrong with it. THIS SHOULD HAVE NOT BEEN SOLD WITHOUT THE RECALL OF AN ENGINE BEING FIXED FIRST. THIS COULD HAVE RESULTED IN A HORRIBLE ACCIDENT, THANK GOD IT DIDNT. PLEASE HELP!!!!!! I have no documents yet as I was told they would email them hours ago and still nothing. The only reason i knew about the STOP SALE, was the sales person stated that it should have had this on the vehicle and he is not sure why it didn't.

SERVICE BRAKES

I had a recall for my 2018 Ford EcoSport vehicle. while driving my vehicle the car just lost power and stopped. I was in the middle of the road when this happened, I tried to make it to the side as best as i could. The car was not drivable so i had to call a tow truck. I did know there was a recall, but was never told what, nor that it could cause engine failiure and possibly a crash. My safety was put at risk, this car should have been placed on a STOP SALE as this could have been more serious. My engine had to be replace however; now the transmission and torque converter are bad, i feel this is due to the engine seizing up and it affected the transmission. I am told i have to pay for this to be fixed now, how is this even happening. I have driven this vehicle for 4 months out of 6. My engine light came on and then the care just stopped working, i had little to no warning. I don't even want this car now as i am scare more will go wrong with it. THIS SHOULD HAVE NOT BEEN SOLD WITHOUT THE RECALL OF AN ENGINE BEING FIXED FIRST. THIS COULD HAVE RESULTED IN A HORRIBLE ACCIDENT, THANK GOD IT DIDNT. PLEASE HELP!!!!!! I have no documents yet as I was told they would email them hours ago and still nothing. The only reason i knew about the STOP SALE, was the sales person stated that it should have had this on the vehicle and he is not sure why it didn't.

ENGINE

I had a recall for my 2018 Ford EcoSport vehicle. while driving my vehicle the car just lost power and stopped. I was in the middle of the road when this happened, I tried to make it to the side as best as i could. The car was not drivable so i had to call a tow truck. I did know there was a recall, but was never told what, nor that it could cause engine failiure and possibly a crash. My safety was put at risk, this car should have been placed on a STOP SALE as this could have been more serious. My engine had to be replace however; now the transmission and torque converter are bad, i feel this is due to the engine seizing up and it affected the transmission. I am told i have to pay for this to be fixed now, how is this even happening. I have driven this vehicle for 4 months out of 6. My engine light came on and then the care just stopped working, i had little to no warning. I don't even want this car now as i am scare more will go wrong with it. THIS SHOULD HAVE NOT BEEN SOLD WITHOUT THE RECALL OF AN ENGINE BEING FIXED FIRST. THIS COULD HAVE RESULTED IN A HORRIBLE ACCIDENT, THANK GOD IT DIDNT. PLEASE HELP!!!!!! I have no documents yet as I was told they would email them hours ago and still nothing. The only reason i knew about the STOP SALE, was the sales person stated that it should have had this on the vehicle and he is not sure why it didn't.

ENGINE AND ENGINE COOLING

The contact owns a 2018 Ford EcoSport. The contact received a notification of NHTSA Campaign Number: 23V905000 (Engine and Engine Cooling); however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.

ENGINE AND ENGINE COOLING

The contact owns a 2018 Ford EcoSport. The contact stated while driving at an undisclosed speed, the vehicle lost motive power with the low oil warning light illuminated. The contact received notification of NHTSA Campaign Number: 23V905000 (Engine and Engine Cooling); however, the part to do the recall repair was unavailable. The vehicle was towed to the dealer and was diagnosed with engine failure due to the failure of the oil pump belt tensioner. The engine was replaced but the dealer confirmed that the parts for the recall repair of the oil belt tensioner were not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the failure. The approximate failure mileage was 97,000. VIN tool confirms parts not available.

ENGINE AND ENGINE COOLING

The contact owns a 2018 Ford EcoSport. The contact received notification of NHTSA Campaign Number: 23V905000 (Engine and Engine Cooling); however, the part to do the recall repair was not yet available. The local dealer was not contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.

ENGINE AND ENGINE COOLING

The contact owns a 2018 Ford EcoSport. The contact stated while driving at approximately 35 MPH, there was an abnormal sound coming from the engine compartment before the vehicle stalled. The failure had occurred on several occasions. The contact stated that the check engine warning light was illuminated. The message "Put Foot on The Brake and Press Start" was displayed on the instrument panel. The contact received notification of NHTSA Campaign Number: 23V905000 (Engine and Engine Cooling); however, the part to do the recall repair was not yet available. The local dealer was not contacted. The vehicle was not diagnosed or repaired. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The failure mileage was unknown. VIN tool confirms parts not available.

ENGINE AND ENGINE COOLING

The contact owns a 2018 Ford EcoSport. The contact received notification of NHTSA Campaign Number: 23V905000 (Engine and Engine Cooling); however, the part to do the recall repair was not yet available. The local dealer was contacted. The dealer informed the contact to wait for the correspondence from the manufacturer. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.

ENGINE AND ENGINE COOLING

The contact owns a 2018 Ford EcoSport. The contact received notification of NHTSA Campaign Number: 23V905000 (Engine and Engine Cooling); however, the part to do the recall repair was not yet available. The contact stated that the check engine warning light was illuminated intermittently. The local dealer was not contacted. The vehicle was not diagnosed or repaired. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the failure. The failure mileage was approximately 68,000. VIN tool confirms parts not available.

ENGINE AND ENGINE COOLING

The contact owns a 2018 Ford EcoSport. The contact stated while driving at an undisclosed speed, the vehicle lost motive power. No warning light was illuminated. The contact drifted over to the shoulder of the roadway. The vehicle was towed to an independent mechanic where it was diagnosed with coolant intrusion into the engine and the oil pan. The contact was informed that the engine needed to be replaced. The vehicle was not repaired. The vehicle was towed to the dealer where it was confirmed that the engine needed to be replaced. The contact was informed of an unknown recall; however, the contact was informed that the VIN was not included in the recall. The manufacturer was made aware of the failure but provided no assistance. The contact was advised to contact the NHTSA Hotline to report the failure. The failure mileage was 99,000.

ENGINE AND ENGINE COOLING

The contact owns a 2018 Ford EcoSport. The contact received notification of NHTSA Campaign Number: 23V905000 (Engine and Engine Cooling); however, the part to do the recall repair was unavailable. The dealer was contacted. The vehicle was not diagnosed or repaired. The dealer confirmed that parts were not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.

ENGINE AND ENGINE COOLING

The contact owns a 2018 Ford EcoSport. The contact received notification of NHTSA Campaign Number: 23V905000 (Engine and Engine Cooling); however, the part to do the recall repair was not yet available. The contact stated that while driving 35 MPH, an abnormal sound was coming from the engine. The brake pedal was depressed, and the vehicle failed to respond. The contact was able to coast to the side of the road. The message "Low Oil Pressure" was displayed on the instrument panel, and the check engine warning light was illuminated. The vehicle was towed to the dealer, and it was determined that the engine oil pump had failed and needed to be replaced. The vehicle received an interim repair. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The vehicle remained parked. The failure mileage was approximately 66,000. VIN tool confirms parts not available.

ENGINE AND ENGINE COOLING

The contact owns a 2018 Ford EcoSport. The contact stated that after refueling and driving approximately 35 MPH, the vehicle lost motive power. The accelerator pedal was depressed, but the vehicle failed to accelerate as intended. The contact turned off the vehicle, but the vehicle failed to restart. The service and engine warning lights were illuminated. The contact received notification of NHTSA Campaign Number: 23V905000 (Engine and Engine Cooling); however, the part to do the recall repair was not yet available. The local dealer was contacted. The vehicle was towed to the local dealer, where it was diagnosed with engine failure. The vehicle was repaired, but the failure recurred. The vehicle was taken back to the same dealer, where it was diagnosed that the engine was faulty. The vehicle was repaired, but the failure recurred. The vehicle was taken to the local dealer again, where it was diagnosed that the battery was dead. The vehicle was not repaired. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The failure mileage was approximately 77,224. VIN tool confirms parts not available.

ENGINE AND ENGINE COOLING

The contact owns a 2018 Ford EcoSport. The contact received notification of NHTSA Campaign Number: 23V905000 (Engine and Engine Cooling); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.

SERVICE BRAKES

I am writing to you about my 2018 EcoSport. I have been waiting for the parts to come into the dealership since the recall, and yet the parts still have not arrived. I have been having problems with my car before I got it fixed. Now I am having problems with my breaks. I've asked one of the service workers if it was ok to drive it, which he said it was okay. When I left the dealership, I was close to having a wreak, hence why I am writing to you all to let you know that someone needs to notify the dealership to make them aware that I need a rental car until they can fix my car completely before I get into an accident. Please get back with me as soon as possible,

ENGINE AND ENGINE COOLING

I am writing to you about my 2018 EcoSport. I have been waiting for the parts to come into the dealership since the recall, and yet the parts still have not arrived. I have been having problems with my car before I got it fixed. Now I am having problems with my breaks. I've asked one of the service workers if it was ok to drive it, which he said it was okay. When I left the dealership, I was close to having a wreak, hence why I am writing to you all to let you know that someone needs to notify the dealership to make them aware that I need a rental car until they can fix my car completely before I get into an accident. Please get back with me as soon as possible,

UNKNOWN OR OTHER

Today (March-25-2025) a light came on saying "LOW ENGINE OIL PRESSURE" when I was driving home from work. I pulled in the driveway and turned the car off, checked the oil and noticed it was completely full. I am still waiting on a recall for this vehicle since last year, and since my wife and I both work, and have kids to take care of, not having a vehicle is definitely a problem.

ENGINE

Today (March-25-2025) a light came on saying "LOW ENGINE OIL PRESSURE" when I was driving home from work. I pulled in the driveway and turned the car off, checked the oil and noticed it was completely full. I am still waiting on a recall for this vehicle since last year, and since my wife and I both work, and have kids to take care of, not having a vehicle is definitely a problem.

ENGINE

Manufacturer Recall Number 23S64 and NHTSA Recall Number 23V905

ENGINE AND ENGINE COOLING

The contact owns a 2018 Ford EcoSport. The contact received notification of NHTSA Campaign Number: 23V905000 (Engine and Engine Cooling); however, the part to do the recall repair was not yet available. The message "Low Oil Pressure" was displayed on the instrument panel. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the failure. The failure mileage was approximately 60,268. VIN tool confirms parts not available.

ENGINE AND ENGINE COOLING

The contact owns a 2018 Ford EcoSport. The contact received notification of NHTSA Campaign Number: 23V905000 (Engine and Engine Cooling); however, the part to do the recall repair was unavailable. The dealer was not contacted. The vehicle was not diagnosed or repaired. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.

ENGINE AND ENGINE COOLING

The contact owns a 2018 Ford EcoSport. The contact stated while driving at an undisclosed speed, the check engine warning light illuminated on the instrument panel. The vehicle was taken to the dealer, who was unable to determine the cause of the failure because the MIL was no longer illuminated. The vehicle was not repaired. After investigating the failure, the contact related the failure to NHTSA Campaign Number: 23V905000 (Engine and Engine Cooling); the VIN was included, but parts were not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not notified of the failure. The failure mileage was 95,000.

ENGINE AND ENGINE COOLING

The contact owns a 2018 Ford EcoSport. The contact received notification of NHTSA Campaign Number: 23V905000 (Engine and Engine Cooling); however, the part to do the recall repair was not yet available. The local dealer was not contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.

POWER TRAIN

The contact owns a 2018 Ford EcoSport. The contact stated while driving 40 MPH, the vehicle shut off as the oil pressure and check engine warning lights were displayed on the instrument panel. The contact initially restarted the vehicle; however, the vehicle shut off again after driving several miles and failed to restart. Due to the failure, the vehicle was first towed to an independent mechanic and the contact was unable to restart the vehicle and diagnosed the vehicle with engine failure. The dealer was notified of the failure and the vehicle was towed to the dealer. A diagnostic test was performed that confirmed that the engine had failed. The engine was then replaced by the dealer under warranty. The contact received notification of NHTSA Campaign Number: 23V905000 (Engine and Engine Cooling); however, the part to do the recall repair was not yet available. The contact stated that recently after starting the vehicle, the check engine warning light reappeared on the instrument panel. The vehicle was taken to an independent mechanic where a code reader was used to scan the vehicle. The code reader showed codes for issues for both low oil pressure and transmission. The local dealer was made aware of the issue and confirmed that the parts used for the initial engine replacement were the same parts that were currently under recall. The vehicle was not repaired. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The failure mileage was approximately 73,000. VIN tool confirms parts not available.

ENGINE AND ENGINE COOLING

The contact owns a 2018 Ford EcoSport. The contact stated while driving 40 MPH, the vehicle shut off as the oil pressure and check engine warning lights were displayed on the instrument panel. The contact initially restarted the vehicle; however, the vehicle shut off again after driving several miles and failed to restart. Due to the failure, the vehicle was first towed to an independent mechanic and the contact was unable to restart the vehicle and diagnosed the vehicle with engine failure. The dealer was notified of the failure and the vehicle was towed to the dealer. A diagnostic test was performed that confirmed that the engine had failed. The engine was then replaced by the dealer under warranty. The contact received notification of NHTSA Campaign Number: 23V905000 (Engine and Engine Cooling); however, the part to do the recall repair was not yet available. The contact stated that recently after starting the vehicle, the check engine warning light reappeared on the instrument panel. The vehicle was taken to an independent mechanic where a code reader was used to scan the vehicle. The code reader showed codes for issues for both low oil pressure and transmission. The local dealer was made aware of the issue and confirmed that the parts used for the initial engine replacement were the same parts that were currently under recall. The vehicle was not repaired. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The failure mileage was approximately 73,000. VIN tool confirms parts not available.

UNKNOWN OR OTHER

I have been waiting on the recall to be fixed for almost 2 years now. I've contacted Ford more times than I can remember, and they don't do anything other than say it's not available yet. I have had to replace the transmission, had many small repairs thinking it was something other than the recall. (I've paid over 2.5k in repairs and 1k in Ubers out of pocket) has 49000 miles, and I do not feel safe driving it at all. I will go somewhere that's within 5 miles, so I know I won't be stuck too far or on the highway, so it is causing MANY inconveniences as well as money for Uber etc. It is paid off and I'm going crazy trying to get this fixed. This is absolutely ridiculous, and I'm beyond FED UP! I keep looking to find a car similar that is NOT a Ford, but they're all too expensive and I don't think it's right I have to pay for FORD'S mistake!

SUSPENSION

I have been waiting on the recall to be fixed for almost 2 years now. I've contacted Ford more times than I can remember, and they don't do anything other than say it's not available yet. I have had to replace the transmission, had many small repairs thinking it was something other than the recall. (I've paid over 2.5k in repairs and 1k in Ubers out of pocket) has 49000 miles, and I do not feel safe driving it at all. I will go somewhere that's within 5 miles, so I know I won't be stuck too far or on the highway, so it is causing MANY inconveniences as well as money for Uber etc. It is paid off and I'm going crazy trying to get this fixed. This is absolutely ridiculous, and I'm beyond FED UP! I keep looking to find a car similar that is NOT a Ford, but they're all too expensive and I don't think it's right I have to pay for FORD'S mistake!

ENGINE

I have been waiting on the recall to be fixed for almost 2 years now. I've contacted Ford more times than I can remember, and they don't do anything other than say it's not available yet. I have had to replace the transmission, had many small repairs thinking it was something other than the recall. (I've paid over 2.5k in repairs and 1k in Ubers out of pocket) has 49000 miles, and I do not feel safe driving it at all. I will go somewhere that's within 5 miles, so I know I won't be stuck too far or on the highway, so it is causing MANY inconveniences as well as money for Uber etc. It is paid off and I'm going crazy trying to get this fixed. This is absolutely ridiculous, and I'm beyond FED UP! I keep looking to find a car similar that is NOT a Ford, but they're all too expensive and I don't think it's right I have to pay for FORD'S mistake!

ENGINE AND ENGINE COOLING

The contact owns a 2018 Ford EcoSport. The contact received notification of NHTSA Campaign Number: 23V905000 (ENGINE AND ENGINE COOLING); however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.

ENGINE AND ENGINE COOLING

The contact owns a 2018 Ford EcoSport. The contact received notification of NHTSA Campaign Number: 23V905000 (Engine and Engine Cooling). The contact stated that the vehicle had an oil change however, several days later, while driving at approximately 60 MPH, there was a beeping sound coming from the vehicle, and the message “Oil Pressure Low" was displayed. Additionally, the check engine warning light was illuminated. The vehicle was pulled over to the side of the road and turned off and the vehicle failed to restart. The vehicle was towed to a dealer where it was diagnosed and determined that the engine and engine oil pump needed to be replaced. The vehicle was repaired. The manufacturer was notified of the failure. The failure mileage was 45,000.

ENGINE AND ENGINE COOLING

The contact owns a 2018 Ford EcoSport. The contact stated that while driving at an undisclosed speed, the check engine warning light illuminated. The contact received notification of NHTSA Campaign Number: 23V905000 (Engine and Engine Cooling); however, the part to do the recall repair was unavailable. The vehicle was taken to the dealer where it was diagnosed that the oil pump belt and oil pump belt tensioner had failed and that the engine needed to be replaced. The dealer confirmed that parts were not yet available. The vehicle was not repaired. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the failure and a case was opened. The approximate failure mileage was 63, 000. VIN tool confirms parts not available.

ENGINE

My engine lost power paid 2000 for repairs but it is continuously happening and it is related to recall

ENGINE AND ENGINE COOLING

The contact owns a 2018 Ford EcoSport. The contact received notification of NHTSA Campaign Number: 23V905000 (Engine and Engine Cooling); however, the part to do the recall repair was not yet available. The local dealer was made aware of the issue and confirmed that parts were not yet available. The contact stated while driving 60 MPH, the oil pressure warning light illuminated with an abnormal, knocking sound coming from the vehicle. The contact's husband immediately pulled over and left the vehicle on the side of the highway. The vehicle was later towed to a local dealer where it was confirmed that the failure was related to the recall; the vehicle remained with the dealer. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue and confirmed that parts were not yet available. The vehicle was not repaired. The failure mileage was approximately 49,000.

ENGINE AND ENGINE COOLING

The contact owns a 2018 Ford EcoSport. The contact received notification of NHTSA Campaign Number: 23V905000 (Engine and Engine Cooling); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.

UNKNOWN OR OTHER

1. The window intermittently and without warning will freeze, or decided not to go up or down. I'm assuming it's electrical, but do not know for sure. 2. I live in a city where I need to be able to have an operating window. It's not safe to have a window stuck open, as there are carjackings, robberies and various other safety hazards. 3. I first happened in 2018 or 2019 and I drove it to the closest dealership which is about 8 miles (city) from where I live. When I arrived to show the service person, it decided to start working again, so they didn't do an intake and sent me on my way. This happened 2 more times, where I started to make my way to have it looked at and it began working again. I've given up and do not have unlimited finances to have every glitch with this vehicle diagnosed. They charge just to look at it. 4. I don't know 5. There is no warning at all, or pattern to triggers. It happens anywhere between 12 and 24 times a year.

ELECTRICAL SYSTEM

1. The back up camera and screen glitch, freeze, go black unpredictably. 2. I've backed into objects, thankfully so far nothing that has caused major damage. It is potentially very dangerous, as sometimes it freezes mid back-up and there is an optical illusion. 3. I'm not quite sure what the question is. The problem is intermittent, and to have all of the issues with the vehicle checked is cost prohibitive and time prohibitive. It malfunctions out of nowhere. 4. I do not know if the dealership inspected when they replaced my engine and turbo , then 3 days later vacuum hose as a "temporary" band aid to the unresolved safety recall 23V905. 5. There is no warning which is dangerous.

POWER TRAIN

1. The vehicle jumps when being put into gear and sometimes slips or is delayed as well. It also has a sound that goes along with it. This has been a problem since the first started driving the vehicle. Like many issues with this vehicle it is not consistent, however I estimate that this happens 75% of the time. 2. I have bumped are in my car port multiple times. I've stayed very vigilant as, it has jumped a couple times when I'm in a parking lot at a busy shopping area and people are walking in the lot. It feels very unstable and unpredictable. The whole car jerks. 3. I have been to the dealership for other issues related to the auto start stop not working and engine failure from the 23V905 recall. I am not sure if this was part of the inspections. 4. There are no warning indicators for this. It happens and is jarring. Note below, it is not one incident date, it is constant.

ENGINE AND ENGINE COOLING

The contact owns a 2018 Ford EcoSport. The contact received notification of NHTSA Campaign Number: 23V905000 (Engine and Engine Cooling); however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.

ENGINE AND ENGINE COOLING

The contact owns a 2018 Ford EcoSport. The contact received notification of NHTSA Campaign Number: 23V905000 (Engine and Engine Cooling); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was contacted and informed the contact that the vehicle would not be serviced under recall unless the vehicle had experienced an engine failure related to the recall. The manufacturer was not made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.

POWER TRAIN

The contact owns a 2018 Ford EcoSport. The contact stated that while driving at an undisclosed speed, the engine seized with the low oil pressure warning light illuminated. The contact received notification of NHTSA Campaign Number: 23V905000 (Engine and Engine Cooling). The vehicle was towed to the dealer where it was diagnosed with engine failure. The contact was informed that the engine needed to be replaced. The vehicle was repaired. The contact stated while driving at an undisclosed speed, the transmission unexpectedly downshifted. There was no warning light illuminated. The vehicle was taken back to the dealer where it was diagnosed and determined that the transmission had failed and needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure. The approximate failure mileage was 82,954. VIN tool confirms parts not available.

ENGINE AND ENGINE COOLING

The contact owns a 2018 Ford EcoSport. The contact stated that while driving at an undisclosed speed, the engine seized with the low oil pressure warning light illuminated. The contact received notification of NHTSA Campaign Number: 23V905000 (Engine and Engine Cooling). The vehicle was towed to the dealer where it was diagnosed with engine failure. The contact was informed that the engine needed to be replaced. The vehicle was repaired. The contact stated while driving at an undisclosed speed, the transmission unexpectedly downshifted. There was no warning light illuminated. The vehicle was taken back to the dealer where it was diagnosed and determined that the transmission had failed and needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure. The approximate failure mileage was 82,954. VIN tool confirms parts not available.

ELECTRICAL SYSTEM

The contact owns a 2018 Ford EcoSport. The contact stated while driving 20 MPH and attempting to complete a turn, the Auto START/STOP feature activated and turned the vehicle off, with the message "Shift to Park(P) to Manually Restart" was displayed. The contact was able to pull over to the shoulder of the roadway, where the vehicle failed to restart. The battery warning light was illuminated. The vehicle was towed to the dealer, who diagnosed a failure with a piston, resulting in damages to the engine. The contact was informed that the engine needed to be replaced. The vehicle was not repaired. After investigating the failure, the contact related the failure to NHTSA Campaign Number: 23V905000 (Engine and Engine Cooling); the VIN was included, but parts were not yet available. The manufacturer was notified of the failure but provided no assistance. The failure mileage was 125,000. VIN tool confirms parts not available.

ENGINE AND ENGINE COOLING

The contact owns a 2018 Ford EcoSport. The contact stated while driving 20 MPH and attempting to complete a turn, the Auto START/STOP feature activated and turned the vehicle off, with the message "Shift to Park(P) to Manually Restart" was displayed. The contact was able to pull over to the shoulder of the roadway, where the vehicle failed to restart. The battery warning light was illuminated. The vehicle was towed to the dealer, who diagnosed a failure with a piston, resulting in damages to the engine. The contact was informed that the engine needed to be replaced. The vehicle was not repaired. After investigating the failure, the contact related the failure to NHTSA Campaign Number: 23V905000 (Engine and Engine Cooling); the VIN was included, but parts were not yet available. The manufacturer was notified of the failure but provided no assistance. The failure mileage was 125,000. VIN tool confirms parts not available.

ENGINE AND ENGINE COOLING

The contact owns a 2018 Ford EcoSport. The contact received notification of NHTSA Campaign Number: 23V905000 (ENGINE AND ENGINE COOLING); however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.

ENGINE

The contact owns a 2018 Ford EcoSport. The contact received notification of NHTSA Campaign Number: 23V905000 (ENGINE AND ENGINE COOLING); however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact stated while driving 35 MPH, the vehicle started making a ticking sound. The check engine warning light was illuminated. The vehicle was driven to Midas to be diagnosed; however, the vehicle was not diagnosed, and the contact was informed to take the vehicle to the dealer for assistance. The local dealer was contacted, and the vehicle was diagnosed. The contact was informed that the engine needed to be replaced. The vehicle was repaired with the same recalled parts and the engine was replaced. The contact stated that the failure persisted. The manufacturer was made aware of the failure. The failure mileage was approximately 30,546. VIN tool confirms part not available.

ENGINE AND ENGINE COOLING

The contact owns a 2018 Ford EcoSport. The contact received notification of NHTSA Campaign Number: 23V905000 (ENGINE AND ENGINE COOLING); however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact stated while driving 35 MPH, the vehicle started making a ticking sound. The check engine warning light was illuminated. The vehicle was driven to Midas to be diagnosed; however, the vehicle was not diagnosed, and the contact was informed to take the vehicle to the dealer for assistance. The local dealer was contacted, and the vehicle was diagnosed. The contact was informed that the engine needed to be replaced. The vehicle was repaired with the same recalled parts and the engine was replaced. The contact stated that the failure persisted. The manufacturer was made aware of the failure. The failure mileage was approximately 30,546. VIN tool confirms part not available.

SERVICE BRAKES

The contact owns a 2018 Ford EcoSport. The contact stated while driving at approximately 60 MPH, the vehicle became difficult to maneuver. The brake pedal was depressed; however, the brakes failed to respond as needed. The contact stated that several unknown warning lights were illuminated. The contact received notification of NHTSA Campaign Number: 23V905000 (Engine and Engine Cooling); however, the part to do the recall repair was not yet available. The vehicle was towed to a dealer to be diagnosed; however, the diagnostic result was not provided. The vehicle was repaired. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The failure mileage was approximately 38,000. VIN tool confirms parts not available.

ENGINE AND ENGINE COOLING

The contact owns a 2018 Ford EcoSport. The contact stated while driving at approximately 60 MPH, the vehicle became difficult to maneuver. The brake pedal was depressed; however, the brakes failed to respond as needed. The contact stated that several unknown warning lights were illuminated. The contact received notification of NHTSA Campaign Number: 23V905000 (Engine and Engine Cooling); however, the part to do the recall repair was not yet available. The vehicle was towed to a dealer to be diagnosed; however, the diagnostic result was not provided. The vehicle was repaired. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The failure mileage was approximately 38,000. VIN tool confirms parts not available.

ENGINE AND ENGINE COOLING

The contact owns a 2018 Ford EcoSport. The contact received notification of NHTSA Campaign Number: 23V905000 (ENGINE AND ENGINE COOLING) however parts were not available. The local dealer was not contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer not made aware of the issue. The contact had not experienced a failure.

ENGINE AND ENGINE COOLING

The contact owns a 2018 Ford Ecosport. The contact received notification of NHTSA Campaign Number: 23V905000 (Engine and Engine Cooling) however, the part to do the repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact stated while driving at approximately 65 MPH, she observed that the low oil pressure light was illuminated. The contact stated that the vehicle was losing forward momentum and she applied the accelerator pedal, however, the vehicle was still losing forward momentum. The contact stopped the vehicle and turned the vehicle off, but she was unable to restart the vehicle. The contact had her vehicle towed to her residence. The vehicle was not taken to a dealer or independent mechanic. The vehicle was not diagnosed and was not repaired. The failure mileage was approximately 85,000. VIN tool confirms parts not available.

ENGINE

I was involved in a front end collision [XXX] that caused my vehicle to be totaled and me to be transported to the hospital via an ambulance. I purchased the vehicle with the understanding that it had numerous safety features including airbags throughout. During this accident my impact completely crumpled my engine compartment and left portions of my engine were left lying around. The only airbag to deploy was the skirt one below the steering wheel column. The curtain one over my driver door and the steering wheel one did not deploy. I sustained a concussion, post concussion syndrome, chest wall injury, hematoma and abrasions to my left arm and both legs. The bruises sustained to my abdomen make it look like I am still wearing my seatbelt. The post concussion syndrome has caused me memory loss for the entire day, before and after the accident other than a moment here or there. I cannot remember the accident or what led up to it. I continue to have headaches and nausea. I am really just looking for answers on why my other airbags did not deploy. Ford has declined to inspect the airbags unless I agree to have the vehicle brought to one of their inspection locations. Thank you [XXX] [XXX] [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

STRUCTURE:BODY

I was involved in a front end collision [XXX] that caused my vehicle to be totaled and me to be transported to the hospital via an ambulance. I purchased the vehicle with the understanding that it had numerous safety features including airbags throughout. During this accident my impact completely crumpled my engine compartment and left portions of my engine were left lying around. The only airbag to deploy was the skirt one below the steering wheel column. The curtain one over my driver door and the steering wheel one did not deploy. I sustained a concussion, post concussion syndrome, chest wall injury, hematoma and abrasions to my left arm and both legs. The bruises sustained to my abdomen make it look like I am still wearing my seatbelt. The post concussion syndrome has caused me memory loss for the entire day, before and after the accident other than a moment here or there. I cannot remember the accident or what led up to it. I continue to have headaches and nausea. I am really just looking for answers on why my other airbags did not deploy. Ford has declined to inspect the airbags unless I agree to have the vehicle brought to one of their inspection locations. Thank you [XXX] [XXX] [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

AIR BAGS

I was involved in a front end collision [XXX] that caused my vehicle to be totaled and me to be transported to the hospital via an ambulance. I purchased the vehicle with the understanding that it had numerous safety features including airbags throughout. During this accident my impact completely crumpled my engine compartment and left portions of my engine were left lying around. The only airbag to deploy was the skirt one below the steering wheel column. The curtain one over my driver door and the steering wheel one did not deploy. I sustained a concussion, post concussion syndrome, chest wall injury, hematoma and abrasions to my left arm and both legs. The bruises sustained to my abdomen make it look like I am still wearing my seatbelt. The post concussion syndrome has caused me memory loss for the entire day, before and after the accident other than a moment here or there. I cannot remember the accident or what led up to it. I continue to have headaches and nausea. I am really just looking for answers on why my other airbags did not deploy. Ford has declined to inspect the airbags unless I agree to have the vehicle brought to one of their inspection locations. Thank you [XXX] [XXX] [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

ENGINE AND ENGINE COOLING

The contact owns a 2018 Ford EcoSport. The contact received notification of NHTSA Campaign Number: 23V905000 (Engine and Engine Cooling); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was contacted and confirmed that parts were not yet available. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.