FALKEN SINCERA SN250 A/S

TIRES:BEAD

On all (4) tires, there is cracking in the sidewalls in a line about 2 inches above the tire bead around each tire. Approximately 19K miles on these tires. Manufacture and supplier/seller (Priority Tire) both sent multiple photos of issue, tread depth, etc. and then denied any warranty on the tires due to 'Improper Usage' (reply below) I asked the supplier/seller and the manufacture what that means and no reply. Tires are consistently rotated by myself and tire pressures consistently maintained. I am [XXX] and don't race or off road my Volt. This could be a potential safety issue if one or more tires were to fail unexpectedly. Please see photos and thank you for your help. Hello, We are reaching out regarding your warranty request. Unfortunately, the manufacturer/supplier declined your warranty request, as they inspected the issue, and determined that the cause of damage on your tire is improper usage. We are sorry that we could not help you any further. Please let us know if you have any other questions. Thank you for your understanding, and once again, apologies for the inconvenience. Dave B Customer Service Representative INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

TIRES:SIDEWALL

On all (4) tires, there is cracking in the sidewalls in a line about 2 inches above the tire bead around each tire. Approximately 19K miles on these tires. Manufacture and supplier/seller (Priority Tire) both sent multiple photos of issue, tread depth, etc. and then denied any warranty on the tires due to 'Improper Usage' (reply below) I asked the supplier/seller and the manufacture what that means and no reply. Tires are consistently rotated by myself and tire pressures consistently maintained. I am [XXX] and don't race or off road my Volt. This could be a potential safety issue if one or more tires were to fail unexpectedly. Please see photos and thank you for your help. Hello, We are reaching out regarding your warranty request. Unfortunately, the manufacturer/supplier declined your warranty request, as they inspected the issue, and determined that the cause of damage on your tire is improper usage. We are sorry that we could not help you any further. Please let us know if you have any other questions. Thank you for your understanding, and once again, apologies for the inconvenience. Dave B Customer Service Representative INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

TIRES

On all (4) tires, there is cracking in the sidewalls in a line about 2 inches above the tire bead around each tire. Approximately 19K miles on these tires. Manufacture and supplier/seller (Priority Tire) both sent multiple photos of issue, tread depth, etc. and then denied any warranty on the tires due to 'Improper Usage' (reply below) I asked the supplier/seller and the manufacture what that means and no reply. Tires are consistently rotated by myself and tire pressures consistently maintained. I am [XXX] and don't race or off road my Volt. This could be a potential safety issue if one or more tires were to fail unexpectedly. Please see photos and thank you for your help. Hello, We are reaching out regarding your warranty request. Unfortunately, the manufacturer/supplier declined your warranty request, as they inspected the issue, and determined that the cause of damage on your tire is improper usage. We are sorry that we could not help you any further. Please let us know if you have any other questions. Thank you for your understanding, and once again, apologies for the inconvenience. Dave B Customer Service Representative INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)