2024 ENTEGRA CONDOR

EQUIPMENT:OTHER:LABELS

Jayco, Inc. (Jayco) is recalling certain 2024 Entegra Condor, Jayco Granite Ridge, 2025 Jayco Alante SE, Redhawk SE, and Entegra Odyssey SE motorhomes. The Occupant and Cargo Carrying Capacity (OCCC) on the Federal label may be incorrect and allow the vehicle to be overloaded. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 120, "Wheels and Rims - other than passenger cars."

Risk: An overloaded vehicle increases the risk of a crash.

EQUIPMENT:RECREATIONAL VEHICLE/TRAILER

The contact owns a 2024 Entegra Condor built on a 2023 Ford Transit Chassis. The contact stated that while driving at 10 MPH, the contact became aware of smoke coming from the rear of the RV. The contact had just picked up the RV from the storage facility and while driving pass the gate, the contact smelled and saw smoke inside the cab of the RV and saw flames coming from the RV. The contact pulled over immediately exited the vehicle and retrieved the fire extinguisher. The contact stated that the fire was in the rear of the RV. The contact used a fire extinguisher to extinguish the fire and then called the Fire Department for assistance. Additionally, the contact turned off the lithium battery to prevent electrical power continuing to run in the RV. After the fire had been extinguished, the smoke alarm sounded. The contact parked the RV at the storage facility. Later, the contact drove the RV to the dealer. The RV was not diagnosed or repaired. The contact notified the Insurance provider and was waiting on a diagnostic test by the dealer. The manufacturer was notified of the fire and referred the contact to the Insurance provider for assistance. The failure mileage was approximately 13,000.

UNKNOWN OR OTHER

The contact owns a 2024 Entegra Condor built on a 2023 Ford Transit Chassis. The contact stated that while driving at 10 MPH, the contact became aware of smoke coming from the rear of the RV. The contact had just picked up the RV from the storage facility and while driving pass the gate, the contact smelled and saw smoke inside the cab of the RV and saw flames coming from the RV. The contact pulled over immediately exited the vehicle and retrieved the fire extinguisher. The contact stated that the fire was in the rear of the RV. The contact used a fire extinguisher to extinguish the fire and then called the Fire Department for assistance. Additionally, the contact turned off the lithium battery to prevent electrical power continuing to run in the RV. After the fire had been extinguished, the smoke alarm sounded. The contact parked the RV at the storage facility. Later, the contact drove the RV to the dealer. The RV was not diagnosed or repaired. The contact notified the Insurance provider and was waiting on a diagnostic test by the dealer. The manufacturer was notified of the fire and referred the contact to the Insurance provider for assistance. The failure mileage was approximately 13,000.

SUSPENSION

I was purchasing a new Jayco Entegra Condor at a RV show, being sold by La Mesa RV. When I looked underneath, the nylock nut was missing from the passenger side, rear anti-sway bar. I brought it to the attention of the salesman, and the following day, it was replaced with a standard fender washer, lock washer, and nut. The RV, at the time, was new and had less than 1,700 miles on it. Had the bolt fallen out, the one side of the anti-sway bar would have become unsecured from the vehicle, possible causing stability issues while driving. I've attached a photo of both the left and right anti-sway bar attachment points with the current bolts, washers, and nuts.

SUSPENSION

Sway bar lost bolts on both sides

SUSPENSION:REAR

The factory installed Hellwig sway bar and links were incorrectly installed. Bolts and nuts were missing.

SUSPENSION

The factory installed Hellwig sway bar and links were incorrectly installed. Bolts and nuts were missing.

SUSPENSION

The rear sway bar malfunctioned due to loose and missing nuts and one bolt. The front tires jumped a bit during the turns. I later discovered the sway bar was disconnected from the body due to the missing nuts and bolts. How was your safety or the safety of others put at risk? Unstable during turning. Has the problem been reproduced or confirmed by a dealer or independent service center? No Has the vehicle or component been inspected by the manufacturer, police, insurance representatives or others? The owner discovered and confirmed by multiple owners who own the same RV. Were there any warning lamps, messages or other symptoms of the problem prior to the failure, and when did they first appear? Unstable turns.