2024 DODGE HORNET PHEV

ENGINE

Back when I bought this vehicle in November, I noticed an excessively loud noise when breaking. This noise takes place when it’s cold and or wet (snow makes it worse). I have contacted 2 Dodge dealership and both claim nothing is wrong. After months of hearing this horrific sound when it’s cold and or wet, I contacted Dodge themselves to get this resolved. Dodge has the absolute worst customer service and finally after 3 weeks, have agreed to have my car looked at by a Dodge tech. Dropped my car off yesterday at the dealership and Dodge just reported to me today, they are unable to replicate the sound (it’s not cold or wet). I advised them multiple times via phone and at drop off yesterday that the sound cannot be replicated unless it’s cold and or wet out. Needless to say, they are trying to give me a vehicle back when the breaks sound like they are going out during those times and squealing extremely loud! For a brand new vehicle! This is a HUGE safety concern and I have 2 kids under 3 that ride in this car. The contact called to informed her front and rear brakes and rotors seized to function.

SERVICE BRAKES

Back when I bought this vehicle in November, I noticed an excessively loud noise when breaking. This noise takes place when it’s cold and or wet (snow makes it worse). I have contacted 2 Dodge dealership and both claim nothing is wrong. After months of hearing this horrific sound when it’s cold and or wet, I contacted Dodge themselves to get this resolved. Dodge has the absolute worst customer service and finally after 3 weeks, have agreed to have my car looked at by a Dodge tech. Dropped my car off yesterday at the dealership and Dodge just reported to me today, they are unable to replicate the sound (it’s not cold or wet). I advised them multiple times via phone and at drop off yesterday that the sound cannot be replicated unless it’s cold and or wet out. Needless to say, they are trying to give me a vehicle back when the breaks sound like they are going out during those times and squealing extremely loud! For a brand new vehicle! This is a HUGE safety concern and I have 2 kids under 3 that ride in this car. The contact called to informed her front and rear brakes and rotors seized to function.

UNKNOWN OR OTHER

I leased a 2024 Dodge Hornet R/T from Island Chrysler Dodge Jeep Ram on Staten Island on [XXX] The day after I leased it multiple lights including the check engine light came on and the vehicle has electrical malfunctions. After 16-17 service visits the vehicle still does not work to this day and I am still having drivability issues. I have been stranded on [XXX] multiple times as well as broken down in the middle of the road on separate occasions. It has been in service for over 140 days throughout the months on 2024 and I am still waiting for my next service visit a year later. Dodge corporate office has refused to repurchase the vehicle back from me more than 5 times already. They keep giving me broken vehicle back. I even tried to get a lemon law attorney but Dodge corporate office has also denied a repurchase of the vehicle to them as well. They only offered a small settlement to continue my lease even though the vehicle still has issues. This has effected my mental health from fear of driving and has put my life at risk many times during vehicle engine and electrical failures. This vehicle is not safe and they wont take it back. It has also effected my work life due to me not always being able to drive in to work. I am drowning in nerves, frustration and fear that one day this vehicle can cause me to lose my life. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

ELECTRICAL SYSTEM

I leased a 2024 Dodge Hornet R/T from Island Chrysler Dodge Jeep Ram on Staten Island on [XXX] The day after I leased it multiple lights including the check engine light came on and the vehicle has electrical malfunctions. After 16-17 service visits the vehicle still does not work to this day and I am still having drivability issues. I have been stranded on [XXX] multiple times as well as broken down in the middle of the road on separate occasions. It has been in service for over 140 days throughout the months on 2024 and I am still waiting for my next service visit a year later. Dodge corporate office has refused to repurchase the vehicle back from me more than 5 times already. They keep giving me broken vehicle back. I even tried to get a lemon law attorney but Dodge corporate office has also denied a repurchase of the vehicle to them as well. They only offered a small settlement to continue my lease even though the vehicle still has issues. This has effected my mental health from fear of driving and has put my life at risk many times during vehicle engine and electrical failures. This vehicle is not safe and they wont take it back. It has also effected my work life due to me not always being able to drive in to work. I am drowning in nerves, frustration and fear that one day this vehicle can cause me to lose my life. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)