2020 DODGE DURANGO Complaints and Recall Information
The 2020 DODGE DURANGO has 13 complaints and 3 recalls filed with NHTSA. Owners most frequently report issues with brake lines rubbing or rupturing, electrical system malfunctions including nonfunctional brake lights and infotainment problems, and unexpected vehicle power loss or starting failures.
Common Issues
- Brake line damage. Catalytic converter or steering column rubs against rear brake lines, causing them to rupture and create safety hazards such as potential fires or collisions.
- Rear lighting failures. Taillight "racetrack" style lights fail due to water intrusion causing LED short circuits and license plate lights to stop working.
- Rear wheel malfunction. One rear wheel becomes locked or does not roll properly, significantly affecting vehicle control and safety without prior warnings or dashboard alerts.
- Software defect. No warning sounds or alerts occur when the vehicle is left running after exiting with the key fob, posing carbon monoxide exposure risk in enclosed spaces.
- Headrest explosion. Passenger active headrest deployed unexpectedly without any collision or impact.
- TIPM failure. Totally Integrated Power Module faults cause crank no-start conditions and melted fuses with no diagnostic warning lights.
- Infotainment malfunction. Backup camera and related systems stop working properly after battery replacement.
- Loss of power while driving. Sudden loss of power and multiple instrument cluster flashes occur during acceleration, triggering check engine lights and disabling auto start-stop function, creating dangerous driving conditions.
Three recalls affect the 2020 Dodge Durango, involving airbag fasteners and rearview camera software. These address critical safety systems such as side curtain airbags and backup camera displays.
Recalls
- Side airbag fasteners. NHTSA Recall 21V280000 affects 2,721 vehicles. Loose or missing fasteners on the side curtain airbag can cause improper deployment, increasing injury risk. Dealers will tighten or replace the fasteners free of charge. There is no Do Not Drive or Park Outside advisory.
- Rearview camera software. NHTSA Recall 20V191000 involves 319,610 vehicles. A software error causes the rearview camera image to remain displayed after shifting out of reverse, which can distract the driver and increase crash risk. Dealers offer a free software update, with remote updates available. No driving restrictions apply.
Owners with repeated mechanical failures or unresolved recall issues may have rights under their state’s lemon law. Those dealing with chronic safety defects should consider consulting a qualified attorney to understand their options.
2020 DODGE DURANGO Summary
2020
Model Year
13
Total Complaints
2
Total Recalls
322331
Vehicles Affected
Recalls
2020 DODGE DURANGO
2721 vehicles affected
AIR BAGS:SIDE/WINDOW:CURTAIN
Chrysler (FCA US, LLC) is recalling certain 2020-2021 Dodge Durango vehicles. The Side Air Bag Inflatable Curtain (SABIC) fastener may be loose or missing.
Risk: A loose or missing fastener may cause the side curtain air bag to deploy incorrectly, increasing the risk of injury.
2020 DODGE DURANGO
319610 vehicles affected
BACK OVER PREVENTION: SENSING SYSTEM: CAMERA
Chrysler (FCA US LLC) is recalling certain 2020 Jeep Gladiator and Jeep Cherokee, 2019-2020 Ram 1500 Pickup, Ram 2500 Pickup, Ram 3500 Pickup, Chrysler Pacifica, Dodge Durango, Jeep Grand Cherokee, Jeep Wrangler, and Jeep Renegade and 2019 Dodge Challenger vehicles equipped with 8.4" or 12" radio displays. A software error can cause the rearview camera image to remain displayed after the vehicle has been shifted out of reverse. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 111, "Rearview Mirrors."
Risk: The lingering rearview image can distract the driver, increasing the risk of a crash.
Complaints
2020 DODGE DURANGO
ID: 2128037ENGINE
When accelerating to pass another car in front of us on a 2 lane highway we experienced a loss of power and all instrumentation flashed on/off/on, then it posted a check engine light and stated that auto start stop wasn't working. Power came back and we finished the pass but it could have resulted in a head on collision.
2020 DODGE DURANGO
ID: 2126675EXTERIOR LIGHTING
The racetrack lighting on the tailgate had water in it and dodge refused to repair or replace...now I have no racetrack lighting and no tag light and they still will not help.
2020 DODGE DURANGO
ID: 2126674ELECTRICAL SYSTEM
The racetrack lighting on the tailgate had water in it and dodge refused to repair or replace...now I have no racetrack lighting and no tag light and they still will not help.
2020 DODGE DURANGO
ID: 2126580STEERING
Manufacture defect, steering column rubbing against brake line causing brake line to rupture causing damages with possible danger of fire or possible collision
2020 DODGE DURANGO
ID: 2126579SERVICE BRAKES
Manufacture defect, steering column rubbing against brake line causing brake line to rupture causing damages with possible danger of fire or possible collision
2020 DODGE DURANGO
ID: 2106767UNKNOWN OR OTHER
After vehicle battery replacement, infotainment system not working properly, to include the backup camera not engaging in reverse.
2020 DODGE DURANGO
ID: 2101171ELECTRICAL SYSTEM
The TIPM (totally intergrated power module) is faulty. The dealer has confirmed this. I have a crank no start on my vehicle. When being inspected the dealer also showed me a melted fuse in the tipm which Is very concerning. This issue occurs daily multiple times a day. There were no check engine lights to help diagnose this issue.
2020 DODGE DURANGO
ID: 2090421AIR BAGS
I was driving and the passenger active headrest exploded randomly without any impacts happening
2020 DODGE DURANGO
ID: 2088067UNKNOWN OR OTHER
There is a software defect that could result in injury or death: if you forget to turn the car off and exit the car with the car key, there is no warning. I am hard of hearing and sometimes do not notice that I did not turn the car off because I cannot hear the hum of engine, and, because the car uses a key fob, rather than an ignition key, you can leave the car with the key but while the car is still on. I park the vehicle outside, but if I parked it in an attached garage carbon monoxide could seep into the house, something that is known to occasionally result in deaths. The car's software knows that the car is on and knows that the key fob has left the car. At that point, there should be a beep of the horn to warn the driver that something is amiss. Seems like a serious liability issue for the car company and something that would be easy to fix: a software update.
2020 DODGE DURANGO
ID: 2079305WHEELS
My rear wheel on the driver side of the vehicle would not allow me to go or roll like the other three tires so I had to come off the road and head to the nearest Firestone Complete Auto Care to try to get help for my vehichle, due to having a warranty on my tires until 2028. My safety and the safety of others was put at high risk, as I could not control the swaying movement of the vehicle and assumed I must have popped a tire or something was caught underneath my car and was preventing me from driving properly with womping and knocking sounds. After confirmation of the problem, by Firestone I was informed that what occured should not have happened and is a manufacturer problem and was noted on the bill I had to pay a week later to drive my vehicle. There were no warning lamps, messages or other symptoms of the problem prior to it happening. My oil was changed and tires were rotated as part of regular maintenance at the dodge dealership were I reside on or around September 2024 and they did not inform me of any issues. I work minutes from my home and only drive a few miles each day. About 2 years ago I purchased this vehicle at 62,000 and have only accumulated 16,000 miles and currently sit at 78,000. I am asking for this request to be reviewed, and the cost be reimbursed and my vehicle to be scheduled for inspection for consumer safety and peice of mind.
2020 DODGE DURANGO
ID: 2078588EXTERIOR LIGHTING
The break lights do not have a proper seal and the LED lights are shorted out on the rear exterior brake lights. This is a safety issue and should be recalled.
2020 DODGE DURANGO
ID: 2078173EXTERIOR LIGHTING
Taillight "racetrack" style went completely due to water and moisture. Had to spend over $1200 and some change just to replace the unit. No license plate light either due to water damage.
2020 DODGE DURANGO
ID: 2067503SERVICE BRAKES
During driving the catalytic converter rubbed through both rear brake lines and was rubbing on fuel line as well. 100% stock vehicle with no modifications and has never been in an accident. Checked similar vehicles at local dealership and they seem to have the same issue with brake lines rubbing against exhaust