2015 CHRYSLER TOWN AND COUNTRY Complaints and Recall Information

EQUIPMENT

Chrysler (FCA US LLC) is recalling various Dodge, Chrysler, and RAM vehicles equipped with Kidde Plastic-Handle or Push Button 'Pindicator' Fire Extinguishers. A list of the affected trailer models is available at: https://static.nhtsa.gov/odi/rcl/2017/RMISC-17V824-0103.pdf. These extinguishers may become clogged, preventing the extinguisher from discharging as expected or requiring excessive force to activate the extinguisher. Additionally, in certain models, the nozzle may detach from the valve assembly with enough force that it could cause injury and also render the product inoperable. For a full list of the affected fire extinguisher models visit: https://static.nhtsa.gov/odi/rcl/2017/RMISC-17E062-5427.pdf

Risk: If the fire extinguisher does not function properly, it can increase the risk of injury in the event of a fire.

VISIBILITY:WINDSHIELD

FCA US LLC (Chrysler) is recalling certain model year 2015-2016 Chrysler Town and Country, and 2014-2015 Dodge Grand Caravan vehicles manufactured August 16, 2014, to December 5, 2015. The windshield on the affected vehicles may have been installed using expired urethane primer, allowing the windshield to become displaced in the event of a crash. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 212, "Windshield Mounting."

Risk: If the windshield dislodges during a crash, there is an increased risk of occupant injury.

AIR BAGS

I was driving at 515 am on the highway about 60 mph, when all of a sudden Drive aside headrest airbag went off. I am thankful that it was early in the morning and not a lot of people on the road cuz I did swerve but did not hit anyone or anything as it startled me as I was driving. I called Chrysler see case number below and they will do nothing about this. As this car is made you need to replace the whole seat they want me to pay for the Diagnostics waiting for a supervisor to call me back. I've been icing my lower neck and back since it happened. My case 93912799

UNKNOWN OR OTHER

when coming to a stop the van will jerk, and when taking off it acts like it does not want to catch the gear, now we are expirancing no take off, it will not go past 20 miles, and when we try the engine will rev up and will not pick up speed.

VEHICLE SPEED CONTROL

when coming to a stop the van will jerk, and when taking off it acts like it does not want to catch the gear, now we are expirancing no take off, it will not go past 20 miles, and when we try the engine will rev up and will not pick up speed.

SEATS

Passenger side active head rest deployed suddenly while driving down the road on a hot day (90 degrees with heat factor 100+) Called dealer and they stated extended coverage for this expired June 13. This happened on July 28. They want to order parts, approx 170 USD and charge 108 USD labor. This is a common problem because of manufacturing with inferior plastic parts and it is violent when it pops apart unexpectedly.

POWER TRAIN

I purchased the vehicle yesterday. On drive home I noticed that it stop pulling. I took foot off of gas and reapply and the vehicle picked up speed again. I got home and checked recalls for this year vehicle and noticed a safety recall for the transmission. When I called dealership today and gave the VIN # they said there were no recalls for my vehicle. But my vehicle is performing exactly like the safety recall reported. Person I bought it from said she's been the only owner. So now I'm going to have to find a shop to repair the transmission because I refuse to drive a vehicle that's unsafe. Why was my van not included in the recall when the recall list included my year make and model?

SEATS

The Head Restraint (AHR) on the driver's seat opened, without warning, striking the back of my head with considerable force. I was startled and momentarily dazed, as a result. The vehicle was parked at the time, so no impact or collision was involved. The Head restraint has not been repaired and is available for inspection. I have seen many reports of the same problem with numerous other vehicles. The manufacturers should be responsible for the repairs. Thank you!

SEATS:FRONT ASSEMBLY:HEAD RESTRAINT

The contact owns a 2015 Chrysler Town and Country. The contact stated while driving at an undisclosed speed, the driver's head restraint unexpectedly deployed. The dealer was not contacted. The vehicle was not diagnosed or repaired. The manufacturer was not made aware of the failure. The failure mileage was approximately 75,000.

POWER TRAIN

The contact owns a 2015 Chrysler Town and Country. The contact stated that while her husband was driving uphill at an undisclosed speed, the transmission failed to properly shift into a higher gear, and the engine was revving abnormally. The contact pulled over the side of the road 1,000 ft away from the residence and added transmission fluid to the vehicle. The contact stated that while following her husband in another vehicle, she observed leaking fluid underneath the vehicle. The contact’s husband stopped the vehicle and the contact noticed that transmission reservoir was empathy. The vehicle was towed to an independent mechanic where it was diagnosed and determined that the transmission fluid was leaking from the bell housing, and the transmission needed to be replaced. The vehicle was not repaired. The vehicle was then towed to another independent transmission mechanic but had not yet been diagnosed. The manufacturer was notified of the failure. The failure mileage was approximately 64,000.

SEATS

The passenger side active head restraints (AHRs) deployed unexpectedly while the van was unoccupied inside our garage. Upon investigation the metal latch bar was still in it's undeployed location (latched into the head rest) but there were visible plastic parts missing on the other portion of the headrest. It appears that the plastic clamps had broken at some point and caused the AHR to deploy - luckily nobody was in that seat at the time. The AHR was unable to be reset so a replacement headrest has been ordered for installation.

UNKNOWN OR OTHER

In approximately 10 separate instances starting around December 12th when I was driving my 2015 Town and Chrysler Mini van, it would lose power and shut off randomly. I would attempt to steer the car to the side or middle of the road (I lost the ability to turn the wheel), shut the car off and turn it back on and the car would start up again no problem. I took the car to the dealership three times for this issue and they were not able to find an issue any of the times I brought it in. It happened once when my daughter was in the car. I was concerned from my safety because I could have been rear ended. I avoid highway driving because of this issue.

ENGINE

In approximately 10 separate instances starting around December 12th when I was driving my 2015 Town and Chrysler Mini van, it would lose power and shut off randomly. I would attempt to steer the car to the side or middle of the road (I lost the ability to turn the wheel), shut the car off and turn it back on and the car would start up again no problem. I took the car to the dealership three times for this issue and they were not able to find an issue any of the times I brought it in. It happened once when my daughter was in the car. I was concerned from my safety because I could have been rear ended. I avoid highway driving because of this issue.

POWER TRAIN

Wife was driving vehicle home and loud whining began. Vehicle started to jerk on way home. Got home to driveway and car would not pull itself up the hill of driveway. Vehicle will not shift into any gear now except park.

SEATS

*The drivers side headrest popped open while I was driving and yes it is available for inspection. Prior to this (several months), the passenger side headrest did the same thing while a passenger was in the seat. *When the headrest deployed/opened, it hit me in the back of the head. *No. *No. No, there were no warnings.

ENGINE

There is a loud ticking noise coming from the engine. A mechanic said it’s a rocket arm failure. He said there are problems with them and were recalled in 2014. After researching the problem, it appears that the problem extends past the 2014 model year. You tube has hundreds of repair videos for this engine. The mechanic said that the problem will only get worse and can cause the engine to stall and miss and it will eventually freeze up causing a possible accident. Please investigate this. I have maintained this vehicle well with oil changes every 3000 miles. Thank you.

ENGINE

The seals in the oil cooler adapter failed. Began leaking oil from the top of the motor down onto the exhaust. This could easily cause a fire when the oil drips onto a hot exhaust. Confirmed by several mechanics and replicated in nearly ALL vehicles with the 3.6-liter Pentastar V-6 engine. There was no warning lamps. The smell of burning oil was the first symptom. Followed shortly by seeing oil puddling under the vehicle.

STRUCTURE:BODY:TAILGATE

The contact owns a 2015 Chrysler Town And Country Touring. The contact stated that on several occasions while parked and turned off, the tailgate button was depressed from inside of the vehicle, and the tailgate closed inadvertently. On one occasion while parked with the tailgate opened, the hatchback closed on her head and would release. The contact sustained a head injury. Medical attention was not needed. The vehicle was not diagnosed or repaired. The manufacturer was not notified of the failure. The failure mileage was approximately 110,000.

UNKNOWN OR OTHER

Passenger front head rest exploded/ejected while pulling into driveway.