2022 CHRYSLER PACIFICA

AIR BAGS:SIDE/WINDOW:CURTAIN

Chrysler (FCA US, LLC) is recalling certain 2022-2025 Pacifica and Voyager vehicles. The right and left side curtain air bags may have insufficient pressure retention from improperly sealed seams. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 226, "Ejection Mitigation."

Risk: An air bag with insufficient pressure retention increases the risk of ejection and injury during a crash.

BACK OVER PREVENTION: SENSING SYSTEM: CAMERA

Chrysler (FCA US, LLC) is recalling certain 2021-2022 Dodge Durango, 2021-2023 Chrysler Pacifica, Jeep Grand Cherokee L, 2022 Ram 1500, 2500, 3500, Chrysler Voyager, 2022-2023 Jeep Compass, Grand Cherokee, Wagoneer, Grand Wagoneer, and Ram Promaster vehicles. The radio software may prevent the rearview image from displaying. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 111, "Rear Visibility."

Risk: A rearview camera image that does not display decreases the driver's visibility, increasing the risk of a crash.

AIR BAGS:SIDE/WINDOW:CURTAIN

Chrysler (FCA US, LLC) is recalling certain 2020-2023 Pacifica and 2020-2021, 2023 Voyager vehicles. An improperly secured connector for the side curtain air bags may prevent the air bags from deploying. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard numbers 214, "Side Impact Protection" and 226, "Ejection Mitigation."

Risk: An air bag that does not deploy during a crash increases the risk of injury.

HYBRID PROPULSION SYSTEM: INVERTER

Chrysler (FCA US, LLC) is recalling certain 2017-2023 Pacifica Plug-In Hybrid Electric vehicles (PHEVs). An internal transmission wiring connector may short circuit, resulting in an unexpected engine shutdown.

Risk: An unexpected engine shutdown can cause a loss of drive power, increasing the risk of a crash.

SEATS

The second-row seat back will not stay in a fixed position. How would that do in a car crash with no fixed back position? Just flop backwards all the way from a rear crash? This part was broken. Spring busted open the cheap, plastic housing to the EZ slide latch. Latch Release Cable - Mopar (68324912AC), 2017-2025 Chrysler - 68324912ac

AIR BAGS

The contact owns a 2022 Chrysler Pacifica. The contact received notification of NHTSA Campaign Number: 25V302000 (Air Bags); however, the contact made several attempts to have the recall repair completed but was informed by the dealer that parts were not yet available. The manufacturer was contacted and informed the contact that parts were not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact had not experienced a failure.

ENGINE

When driving on local road or freeways, car stops in middle of running state with check engine light ON and with a message displayed on cluster as ‘ Stop Safely, vehicle will shut off soon’

ENGINE

The contact owns a 2022 Chrysler Pacifica. The contact stated that while driving at 45 MPH, the check engine warning light illuminated. The vehicle was taken to the local dealer, who transferred the vehicle to an unknown local Chrysler dealer. The vehicle was not diagnosed or repaired. The manufacturer was not contacted. The approximate failure mileage was 40,000.

ENGINE

My 2022 Chrysler Pacifica Hybrid periodically has a sudden shutdown warning identical to vehicles in recall 23V-010 (157), where the engine simply shuts down and a message shows to park safely (it happened to me a bunch of times on a highway and I was lucky enough to have room on the road shoulder. My VIN isn’t listed in the recall 157 that seems to take care of this issue, but the symptoms match exactly. I need this investigated for safety and repaired under warranty or recall.

ELECTRICAL SYSTEM

My 2022 Chrysler Pacifica Hybrid periodically has a sudden shutdown warning identical to vehicles in recall 23V-010 (157), where the engine simply shuts down and a message shows to park safely (it happened to me a bunch of times on a highway and I was lucky enough to have room on the road shoulder. My VIN isn’t listed in the recall 157 that seems to take care of this issue, but the symptoms match exactly. I need this investigated for safety and repaired under warranty or recall.

ENGINE

The car shut down and a turtle appeared on the screen on the middle of the highway.

ENGINE

My wife was driving our 2022 Chrylser Pacifica when it died in the middle of an intersection in downtown Austin. She was in the turning lane waiting for the light to change when the auto stop/start feature activated. As the light turned green and she went to proceed, the car started up and then cut back off while simultaneously placing itself in park and all of the lights on the dash began blinking and messages stating "service shifter", "service parking brake", "service brakes" etc started popping up on the dash. She tried to restart the car and nothing happened and the emergency flashers would only work intermittently before shutting off and randomly coming back on for a few seconds minutes later. Eventually a police officer pulled up behind her to block traffic while she and they tried to get the car started. When I arrived, I was able to jump the car and get it out of the road and to a nearby parts store to check the batteries. Oreillys and Advanced Auto confirmed that the alternator, batteries and starter were good based on their diagnostic scanners. She was able to drive it to San Antonio and back the next day with no issues, but that night, when we went to dinner and stopped for gas, it did it again while in the fuel line although I was able to restart the car this time but now displays "Stop/Start Unavailable, Service Stop/Start". After the second event, went back to Oreillys and had it scanned, there were no primary diagnostic trouble codes, but 8 stored additional ABS trouble codes relating to low voltage, and electronic failures across multiple systems. This all came after having the oil changed and a safety inspection performed on 23 July in which everything passed, but they recommended a coolant and brake fluid flush. Concerned about this happening in congestion on a highway or somewhere with limited options for recovery.

ELECTRICAL SYSTEM

My wife was driving our 2022 Chrylser Pacifica when it died in the middle of an intersection in downtown Austin. She was in the turning lane waiting for the light to change when the auto stop/start feature activated. As the light turned green and she went to proceed, the car started up and then cut back off while simultaneously placing itself in park and all of the lights on the dash began blinking and messages stating "service shifter", "service parking brake", "service brakes" etc started popping up on the dash. She tried to restart the car and nothing happened and the emergency flashers would only work intermittently before shutting off and randomly coming back on for a few seconds minutes later. Eventually a police officer pulled up behind her to block traffic while she and they tried to get the car started. When I arrived, I was able to jump the car and get it out of the road and to a nearby parts store to check the batteries. Oreillys and Advanced Auto confirmed that the alternator, batteries and starter were good based on their diagnostic scanners. She was able to drive it to San Antonio and back the next day with no issues, but that night, when we went to dinner and stopped for gas, it did it again while in the fuel line although I was able to restart the car this time but now displays "Stop/Start Unavailable, Service Stop/Start". After the second event, went back to Oreillys and had it scanned, there were no primary diagnostic trouble codes, but 8 stored additional ABS trouble codes relating to low voltage, and electronic failures across multiple systems. This all came after having the oil changed and a safety inspection performed on 23 July in which everything passed, but they recommended a coolant and brake fluid flush. Concerned about this happening in congestion on a highway or somewhere with limited options for recovery.

ENGINE

Unexpected engine shut down electrical system, short circuit and the internal transmission failure loss of motor power while driving, losing control of all drive power breaking on its own increasing the risk of crash. Electrical system went haywire.

ELECTRICAL SYSTEM

Unexpected engine shut down electrical system, short circuit and the internal transmission failure loss of motor power while driving, losing control of all drive power breaking on its own increasing the risk of crash. Electrical system went haywire.

AIR BAGS

The contact owns a 2022 Chrysler Pacifica. The contact received notification of NHTSA Campaign Number: 25V302000 (Air Bags); however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.

AIR BAGS

I have received the message "Service Airbag System" on my dashboard along with the Airbag light being on and red in color. My vehicle is currently not being shown as being part of the recall for 2022 chrysler pacificas but I believe it should be. This is a safety issue and I am concerned about driving my vehicle with my children.

STEERING

The contact owned a 2022 Chrysler Pacifica. The contact stated that while driving approximately 55 MPH, a very loud snapping noise had suddenly occurred, and the message "Stability System Activated" displayed before the steering wheel suddenly turned to the right, causing the driver to lose control of the vehicle to crash and roll over multiple times. The police and first responders were called to the scene, and the occupants were transported to the hospital. During the crash, the driver sustained multiple neck and back fractures and a right leg injury from the seat belt strap. The front passenger sustained multiple rib fractures. The vehicle was destroyed and later towed away. The cause of the failure was not determined. The manufacturer and local dealer were not notified of the failure. The contact also indicated that due to the injuries sustained in the crash, his right hand is unusable. The VIN was not available. The failure mileage was 5,000.

ELECTRONIC STABILITY CONTROL (ESC)

The contact owned a 2022 Chrysler Pacifica. The contact stated that while driving approximately 55 MPH, a very loud snapping noise had suddenly occurred, and the message "Stability System Activated" displayed before the steering wheel suddenly turned to the right, causing the driver to lose control of the vehicle to crash and roll over multiple times. The police and first responders were called to the scene, and the occupants were transported to the hospital. During the crash, the driver sustained multiple neck and back fractures and a right leg injury from the seat belt strap. The front passenger sustained multiple rib fractures. The vehicle was destroyed and later towed away. The cause of the failure was not determined. The manufacturer and local dealer were not notified of the failure. The contact also indicated that due to the injuries sustained in the crash, his right hand is unusable. The VIN was not available. The failure mileage was 5,000.

AIR BAGS

The contact owns a 2022 Chrysler Pacifica. The contact received notification of NHTSA Campaign Number: 25V302000 (Air Bags); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.

SEATS

The passenger headrest on the seat has stopped functioning and is it a downward position where the seat cannot be used safely. The headrest will not position for a safe position. Repair center has verified. Manufacturer says this will be an $1100 plus repair. Have found others with this problem on YouTube. As I understand, this is not repairable and must be replaced. I’m asking for a safety recall to be issued with the manufacturer will repair the safely for all customers who are involved as I understand there are many. Thank you.

UNKNOWN OR OTHER

6/21/25 , a Saturday, I stopped at a traffic light when gas saver function kicked in and shut car off. The car went into park mode by itself and parking brake engaged. The car would not start and had to be towed. It sat until Monday when I was able to start it and drive it to my mechanic's business a mile from my location and shut it off. Immediately after shutting it off it would not start again. My mechanic was able to start it a few days later and when he drove it about 5 miles it just shut off and wouldn't start again. Today he is replacing the starter and believes the gas saver function may have contributed to the increased wear on the starter leading to failure, as well as the heat from the catalytic converter located near the starter. I am very nervous about driving this car again and worry it may happen again when I am in traffic. This is a major safety problem if not resolved.

ELECTRICAL SYSTEM

6/21/25 , a Saturday, I stopped at a traffic light when gas saver function kicked in and shut car off. The car went into park mode by itself and parking brake engaged. The car would not start and had to be towed. It sat until Monday when I was able to start it and drive it to my mechanic's business a mile from my location and shut it off. Immediately after shutting it off it would not start again. My mechanic was able to start it a few days later and when he drove it about 5 miles it just shut off and wouldn't start again. Today he is replacing the starter and believes the gas saver function may have contributed to the increased wear on the starter leading to failure, as well as the heat from the catalytic converter located near the starter. I am very nervous about driving this car again and worry it may happen again when I am in traffic. This is a major safety problem if not resolved.

FUEL/PROPULSION SYSTEM

6/21/25 , a Saturday, I stopped at a traffic light when gas saver function kicked in and shut car off. The car went into park mode by itself and parking brake engaged. The car would not start and had to be towed. It sat until Monday when I was able to start it and drive it to my mechanic's business a mile from my location and shut it off. Immediately after shutting it off it would not start again. My mechanic was able to start it a few days later and when he drove it about 5 miles it just shut off and wouldn't start again. Today he is replacing the starter and believes the gas saver function may have contributed to the increased wear on the starter leading to failure, as well as the heat from the catalytic converter located near the starter. I am very nervous about driving this car again and worry it may happen again when I am in traffic. This is a major safety problem if not resolved.

SEATS:MID/REAR ASSEMBLY:RECLINER

When returning the driver's-side, 2nd row seat into a riding position after being placed into a stow 'n go position; the headrest of the driver's-side, 2nd row seat will not return to a locked upright position - causing it to stay flipped forward. The concern is that in a crash, the passenger seated in the driver's-side, 2nd row seat will not have adequate protection from a neck injury due to the protruding headrest.

SEATS

Part 68324912AC Latch Release Cable failed on both middle seats within one week of one another and approximately three weeks after the manufacturers warranty expired on the vehicle. The result is that both seat backs do not latch into place vertically and the entire seat freely slides forward and backward, slamming backward on acceleration and forward on braking. We have read on Internet forums that this is a very common problem. The left side seat failed while my daughter was riding in it and the seat back released. If this had happened during a collision, it could’ve been catastrophic. Upon stopping the vehicle and exiting, we found that it slid freely forward and back as well. The other side failed while the vehicle is parked, and we released the seat back lever. The seats are unusable as a result. If the failure had happened while driving or impact, it could have been devastating as the seat would have slid independent of the seatbelt and the back slammed forward driving the passenger’s head into the back of the front seat. A Chrysler dealer diagnosed the problem charging us $250 for the diagnostic fee and quoted another $750 for the repair. Parts cost about $30 each. There were no warning indicators prior to the failure.

UNKNOWN OR OTHER

The battery went dead in the van. I opened the driver's door using the key from the key fob. However, because there was no power, I couldn't open any of the other doors or lift gate not even from the inside. There appears to be no manual override to open those doors. I couldn't get to portable charger because it was in the back. This could be a significant safety issue. If the battery is dead, the only way for passengers to exit the vehicle is through the driver's door.

VEHICLE SPEED CONTROL

STOP SAFELY vehicle will shut off Soon sign came while I was driver in 3rd lane on [XXX] in Virginia it shut off before I could pull to safety. Vehicle behind me slightly hit me on back. I got checked for dealer its fault in transmission. But I don't feel safe driving again since it shuts off while doing 65 mph. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

POWER TRAIN

STOP SAFELY vehicle will shut off Soon sign came while I was driver in 3rd lane on [XXX] in Virginia it shut off before I could pull to safety. Vehicle behind me slightly hit me on back. I got checked for dealer its fault in transmission. But I don't feel safe driving again since it shuts off while doing 65 mph. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

ENGINE

While traveling at highway speeds, vehicle enters into "limp" mode with an in-dash warning "Stop Safely. Vehicle Will Shut Off Soon" warning and a red turtle warning symbol above the drive indicator. The vehicle immediately stops sending power to the wheels and it must be safely pulled over to the side. This was brought into the dealership for service and the car was returned as "repaired." But this has not been fixed. After the initial occurrence, this has re-occurred multiple times, most recently on 06/19/2025 and 06/21/2025.

POWER TRAIN

While traveling at highway speeds, vehicle enters into "limp" mode with an in-dash warning "Stop Safely. Vehicle Will Shut Off Soon" warning and a red turtle warning symbol above the drive indicator. The vehicle immediately stops sending power to the wheels and it must be safely pulled over to the side. This was brought into the dealership for service and the car was returned as "repaired." But this has not been fixed. After the initial occurrence, this has re-occurred multiple times, most recently on 06/19/2025 and 06/21/2025.

POWER TRAIN

Stop Safely Vehicle Will Shut Off Soon Message and vehicle stopped in the middle of the highway.

FUEL/PROPULSION SYSTEM

While at freeway speed (~75mph) "Vehicle Will Shut Off Shortly" warning appeared and lost propulsion. I pulled over and was able to get to a rest stop at reduced speed (~35mph) with the remaining battery power but it was not ideal as shoulder was limited due to road construction and could not leave vehicle on side of the road. Prior software update 03A / 23V-010 was performed as it looks to be a known condition. The software update does not repair the root cause of the failure.

SEATS

The head rest will not lock into the upright position after using the Stow n Go feature.

TIRES:SIDEWALL

The van was going about 10 mph and the side wall just burst and went to flat right away and tire pressure warning came on. Yokohama had a recall for this same issue in 2022 but this DOT was not included. Nothing came in contact with tire or van when the issue occurred. This would have been a major issue if going full speed. Discount tire in Southaven MS stated the tire just gave out with no indication of anything hitting the tire. Yokohama refused to do anything as this is a BraunAbility handicap van which shows them as owner 1 to do the conversion through Chrysler. These Vans cannot be purchased through Chrysler directly. Yokohama did now even offer to report this issue internally as a complaint on the tire. I kept the tire for further inspection and investigation. I also have pictures and video of the tire prior to replacement. Tire Yokohama AVID S34 (S34RV) 236/65R17 104T. The P style is not indicated on the tire. I have 3 other tires remaining on the van with same tire/DOT (DOT 4UL8-PKX3321

FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING

While I was driving this vehicle on the highway, the vehicle shut off and the engine light came on

ENGINE

While I was driving this vehicle on the highway, the vehicle shut off and the engine light came on

POWER TRAIN

While I was driving this vehicle on the highway, the vehicle shut off and the engine light came on

POWER TRAIN

My wife was driving our 2022 Pacific PHEV Limited with 4 kids on board suddenly went into limp mode while driving northbound south of [XXX] on [XXX]. Turtle signal was on dash with just seconds to get off freeway on limp mode. Pacifica had to be towed to Woodhouse Chrysler in Sioux City where it remains to this day. Changed PCIM and remains in limp mode. Chrysler approved hybrid transmission repair under hybrid warranty but dealer found not repairable and needs new transmission. Now Chrysler refusing to have transmission replaced under warranty. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

UNKNOWN OR OTHER

My wife was driving our 2022 Pacific PHEV Limited with 4 kids on board suddenly went into limp mode while driving northbound south of [XXX] on [XXX]. Turtle signal was on dash with just seconds to get off freeway on limp mode. Pacifica had to be towed to Woodhouse Chrysler in Sioux City where it remains to this day. Changed PCIM and remains in limp mode. Chrysler approved hybrid transmission repair under hybrid warranty but dealer found not repairable and needs new transmission. Now Chrysler refusing to have transmission replaced under warranty. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

VISIBILITY/WIPER

First of all, I would like to say that I received an "IMPORTANT SAFETY RECALL" notice citing that "certain 2022 Chrysler Pacifica vehicles failed to perform" However, my car's problem, though similar, is not quite the same as the problem mentioned by the Federal Motor Vehicle Safety Standard" - rear visibility. My car's DRIVERS' SIDE VIEW mirror is the one that poses the problem. When I put the vehicle in reverse, the right-side view mirror adjusts so that I can see the right backside of the vehicle. This, unfortunately, does not occur with the left sideview mirror. I can only see the ground. This an obvious determent to the safety of not only myself, but others as well. When I reported this irregularity to Hunter Dodge, I was told that was just the way the mechanism worked. I was told that there was nothing they could do. No one bothered to check it out. No one seemed concerned. This has been an issue since I purchased the vehicle. I don't know if anyone else has this same issue; but I feel that I am not the only one. This functionality necessary for the prevention of serious injury to pedestrians and/or property. Thank you, in advance for receiving this information.

SEATS

stowing the 2nd row seat breaks the headrest. there are plastic washers in the headrest that break when the 2nd row seat is stowed more than once.

ELECTRICAL SYSTEM

Traveling at 70mph, the car displayed a message to "stop safely, vehicle will shut off soon". Code P0A43 DRIVE MOTOR A POSITION SENSOR CIRCUIT INTERMITTENT" was pulled. The van can not be driven safely on the road without the car alerting the driver that it will shut off soon.

POWER TRAIN

In 2024, our vehicle displayed a critical warning stating: “Stop safely. Vehicle will shut off soon.” While driving on the highway, the vehicle began losing engine power—a terrifying and dangerous experience. We immediately took it to the dealership, where they diagnosed a transmission failure and proceeded to replace the transmission. Unfortunately, we are now experiencing the same issue again this year. The vehicle continues to lose power and shut off while in motion on the highway, creating an extremely hazardous situation that nearly resulted in a serious accident. This ongoing malfunction poses a significant risk to the safety of drivers and passengers. Chrysler must take immediate responsibility by recalling these vehicles and replacing them with safer alternatives to prevent further danger to human life.

ENGINE

In 2024, our vehicle displayed a critical warning stating: “Stop safely. Vehicle will shut off soon.” While driving on the highway, the vehicle began losing engine power—a terrifying and dangerous experience. We immediately took it to the dealership, where they diagnosed a transmission failure and proceeded to replace the transmission. Unfortunately, we are now experiencing the same issue again this year. The vehicle continues to lose power and shut off while in motion on the highway, creating an extremely hazardous situation that nearly resulted in a serious accident. This ongoing malfunction poses a significant risk to the safety of drivers and passengers. Chrysler must take immediate responsibility by recalling these vehicles and replacing them with safer alternatives to prevent further danger to human life.

SEATS

Headrest does not stay in the upright position in the 2nd row due to manufacturer defect. My child is supposed to sit there and now there is no headrest, thus putting his safety/life at risk. This defect has been frequently reported across multiple forms on the internet of other vehicles with the same make and model experiencing the SAME defect.

ELECTRICAL SYSTEM:INSTRUMENT PANEL:SPEEDOMETER/ODOMETER

See attached document for complaint.

ELECTRICAL SYSTEM

See attached document for complaint.

VEHICLE SPEED CONTROL

I bought a 2022 Pacifica Hybrid in October 2022. About 2 months ago(Feb 2025), while I was driving on the [XXX] highways, my car suddenly showed "Stop Safely Vehicle Will Shut Off Soon" and a turtle symbol. At this time, I was driving 70 MPH and the car started to slowly stop. Then, I tried to drive into a nearby Starbucks to check it out. I turned off the car. Everything was OK such as oil, coolant, a/c, windshield. Then I restarted the car and the "Stop Safely Vehicle Will Shut Off Soon" and the turtle symbol were gone. I thought it was okay, so I continued driving. 5 days ago (XXX), I had a trip to San Antonio. When I was driving close to Austin. My car showed "Stop Safely Vehicle Will Shut Off Soon" and the turtle symbol again. At this time, I stopped on [XXX]. I feel very dangerous for me, my wife and my 2 children. I feel very scared and confused when I am driving on [XXX] and the car stops like that. I feel like our lives are in danger while driving. Then "Stop Safely Vehicle Will Shut Off Soon" and the turtle symbol appear more frequently. My car has appeared "Stop Safely Vehicle Will Shut Off Soon" and the turtle symbol 6 times in 3 days. Yesterday was [XXX]. When I parked in my driveway, "Stop Safely Vehicle Will Shut Off Soon" and the turtle symbol also appeared. Every day, I must take my 2 children to school in my 2022 Pacifica Hybrid. Now, I feel very scared when driving. I do not know when "Stop Safely Vehicle Will Shut Off Soon" and the turtle symbol will appear again and will cause an accident for my family. We sincerely hope that you will consider and request Chrysler to help us check and fix this as soon as possible. Thank you very much. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

ELECTRICAL SYSTEM

I bought a 2022 Pacifica Hybrid in October 2022. About 2 months ago(Feb 2025), while I was driving on the [XXX] highways, my car suddenly showed "Stop Safely Vehicle Will Shut Off Soon" and a turtle symbol. At this time, I was driving 70 MPH and the car started to slowly stop. Then, I tried to drive into a nearby Starbucks to check it out. I turned off the car. Everything was OK such as oil, coolant, a/c, windshield. Then I restarted the car and the "Stop Safely Vehicle Will Shut Off Soon" and the turtle symbol were gone. I thought it was okay, so I continued driving. 5 days ago (XXX), I had a trip to San Antonio. When I was driving close to Austin. My car showed "Stop Safely Vehicle Will Shut Off Soon" and the turtle symbol again. At this time, I stopped on [XXX]. I feel very dangerous for me, my wife and my 2 children. I feel very scared and confused when I am driving on [XXX] and the car stops like that. I feel like our lives are in danger while driving. Then "Stop Safely Vehicle Will Shut Off Soon" and the turtle symbol appear more frequently. My car has appeared "Stop Safely Vehicle Will Shut Off Soon" and the turtle symbol 6 times in 3 days. Yesterday was [XXX]. When I parked in my driveway, "Stop Safely Vehicle Will Shut Off Soon" and the turtle symbol also appeared. Every day, I must take my 2 children to school in my 2022 Pacifica Hybrid. Now, I feel very scared when driving. I do not know when "Stop Safely Vehicle Will Shut Off Soon" and the turtle symbol will appear again and will cause an accident for my family. We sincerely hope that you will consider and request Chrysler to help us check and fix this as soon as possible. Thank you very much. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

ENGINE

I bought a 2022 Pacifica Hybrid in October 2022. About 2 months ago(Feb 2025), while I was driving on the [XXX] highways, my car suddenly showed "Stop Safely Vehicle Will Shut Off Soon" and a turtle symbol. At this time, I was driving 70 MPH and the car started to slowly stop. Then, I tried to drive into a nearby Starbucks to check it out. I turned off the car. Everything was OK such as oil, coolant, a/c, windshield. Then I restarted the car and the "Stop Safely Vehicle Will Shut Off Soon" and the turtle symbol were gone. I thought it was okay, so I continued driving. 5 days ago (XXX), I had a trip to San Antonio. When I was driving close to Austin. My car showed "Stop Safely Vehicle Will Shut Off Soon" and the turtle symbol again. At this time, I stopped on [XXX]. I feel very dangerous for me, my wife and my 2 children. I feel very scared and confused when I am driving on [XXX] and the car stops like that. I feel like our lives are in danger while driving. Then "Stop Safely Vehicle Will Shut Off Soon" and the turtle symbol appear more frequently. My car has appeared "Stop Safely Vehicle Will Shut Off Soon" and the turtle symbol 6 times in 3 days. Yesterday was [XXX]. When I parked in my driveway, "Stop Safely Vehicle Will Shut Off Soon" and the turtle symbol also appeared. Every day, I must take my 2 children to school in my 2022 Pacifica Hybrid. Now, I feel very scared when driving. I do not know when "Stop Safely Vehicle Will Shut Off Soon" and the turtle symbol will appear again and will cause an accident for my family. We sincerely hope that you will consider and request Chrysler to help us check and fix this as soon as possible. Thank you very much. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

POWER TRAIN

My 2022 Pacifica Hybrid is experiencing a known transmission issue as identified in TSB 21-042-24 My VIN falls squarely within the build date window. The bulletin instructs dealers to replace the transmission—not rebuild it. I am refusing an inferior repair that contradicts the manufacturer’s own instructions. I am requesting immediate escalation, in writing, confirming that my vehicle will receive a factory-new transmission in accordance with the TSB

SERVICE BRAKES

When driving on hybrid mode with battery charged up suddenly warning message showing “Transmission Failure” and message saying “Stop Safely Vehicle is going to shut off soon”. Breaks don’t work as normal when this happens and vehicle wouldn’t stop immediately. Feels unsafe to drive. Engine warning lights turn on and stay for a day after this happens. Checked with dealership and they mentioned recall is still being worked upon and not yet available. Tried reaching MOPAR directly but no response yet.

ELECTRICAL SYSTEM

When driving on hybrid mode with battery charged up suddenly warning message showing “Transmission Failure” and message saying “Stop Safely Vehicle is going to shut off soon”. Breaks don’t work as normal when this happens and vehicle wouldn’t stop immediately. Feels unsafe to drive. Engine warning lights turn on and stay for a day after this happens. Checked with dealership and they mentioned recall is still being worked upon and not yet available. Tried reaching MOPAR directly but no response yet.

FUEL/PROPULSION SYSTEM

When driving on hybrid mode with battery charged up suddenly warning message showing “Transmission Failure” and message saying “Stop Safely Vehicle is going to shut off soon”. Breaks don’t work as normal when this happens and vehicle wouldn’t stop immediately. Feels unsafe to drive. Engine warning lights turn on and stay for a day after this happens. Checked with dealership and they mentioned recall is still being worked upon and not yet available. Tried reaching MOPAR directly but no response yet.

SEATS

The headrest on the third-row seat is loose and does not stay in the upright position. In the event of an accident, this could pose a serious risk to passengers, as their head could move forward, and the headrest may fall down, potentially causing neck injury or further harm.

POWER TRAIN

MAY CAR HAS STARTED REPEATEDLY FLASHED CHECK ENGINE LIGHTS AND WARNING SIGNS THAT THE VEHICLE IS ABOUT TO SHUT OFF SOON AND TO STOP SAFELY WHILE TRAVELING AT HIGHWAY SPEEDS. THE VEHICLE BECOMES UNRESPONSIVE AND I HAVE TO COAST TO THE SHOULDER OF THE HIGHWAY. AFTER TURNING OFF THE VEHICLE I AM ABLE TO RESTART AND CONTINUE DRIVING WITH THE CHECK ENGINE LIGHT ON FOR NEXT 2 TO 3 STARTS. THE DEALER HAS ALREADY ATTEMPTED TO REPAIR THIS LAST YEAR BY REPLACING THE TRANSMISSION, BUT THE PROBLEM STILL REMAINS AND HAS NOT BEEN FIXED. THE DEALER WAS NOT ABLE TO REPLICATE THE ISSUE AS THERE WAS NO ACTIVE CODES WHEN IT WAS BROUGHT INTO THE SHOP. SINCE THAT VISIT IN EARLY MARCH 2025, IT HAS HAPPENED AGAIN. I BELIEVE THIS IS RELATED TO NHTSA CAMPAIGN 23V010 AND CHRYSLER RECALL 03A

UNKNOWN OR OTHER

When reverse is engaged the screen goes blue and says camera unavailable... This is a current recall for this year and radio ...however it says 0 recalls

POWER TRAIN

Driving on the highway at 70 MPH. Car stated "Stop Safely. Vehicle Will Shut Off." Check engine light came on. Dash light of a turtle with an exclamation point displayed. Pulled over and turned car off. Was able to turn vehicle back on and get back on the road. However, issue would recur every 5-7 miles. Eventually stopped at a hotel for the night and left car at a dealership. Car is currently being looked at. No contact from the dealership yet.

ELECTRICAL SYSTEM

Both middle bench seat head rests will not stay upright, making it unsafe for any passenger to ride in thise seats. Happened after folding the seat forward for passengers to get into the back seat. Infotainment system does not work and touch screen will not work. Unable to connect amazon fire and unable to even play DVDs on the screens.

SEATS

Both middle bench seat head rests will not stay upright, making it unsafe for any passenger to ride in thise seats. Happened after folding the seat forward for passengers to get into the back seat. Infotainment system does not work and touch screen will not work. Unable to connect amazon fire and unable to even play DVDs on the screens.

UNKNOWN OR OTHER

Subject: Urgent Safety Concern – Chrysler Pacifica Hybrid (VIN: [XXX] ) Dear NHTSA, I am writing to report a serious safety issue with my 2022 Chrysler Pacifica Hybrid (VIN: [XXX] ). The vehicle experiences sudden power loss due to the following error codes: P079A-00 (transmission issue), P0A43-00 (hybrid battery issue), and P0A7D-00 (battery voltage issue). These problems have nearly caused accidents, including: On the highway: Power loss while overtaking, leaving me in a dangerous situation. In city traffic: Repeated power loss, almost causing collisions. The issues are well-documented among Pacifica Hybrid owners in the USA. NHTSA has received numerous complaints, and there are active class-action lawsuits due to unresolved problems. My vehicle was involved in a minor collision in the USA, classified as "clear title" (cosmetic damage only, no impact on the drivetrain or battery). Repairs were done professionally, and there is no connection to the current issues. I have contacted Chrysler and the authorized service center in Berlin, but received no response. This issue poses a direct safety risk, and I urge NHTSA to investigate and ensure a permanent solution. Attached: Error codes and incident descriptions. Correspondence with Chrysler and the service center. Documentation of the collision and repairs. Thank you for your attention. I look forward to your prompt response. Sincerely, [XXX] [XXX] [XXX] [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

POWER TRAIN

Subject: Urgent Safety Concern – Chrysler Pacifica Hybrid (VIN: [XXX] ) Dear NHTSA, I am writing to report a serious safety issue with my 2022 Chrysler Pacifica Hybrid (VIN: [XXX] ). The vehicle experiences sudden power loss due to the following error codes: P079A-00 (transmission issue), P0A43-00 (hybrid battery issue), and P0A7D-00 (battery voltage issue). These problems have nearly caused accidents, including: On the highway: Power loss while overtaking, leaving me in a dangerous situation. In city traffic: Repeated power loss, almost causing collisions. The issues are well-documented among Pacifica Hybrid owners in the USA. NHTSA has received numerous complaints, and there are active class-action lawsuits due to unresolved problems. My vehicle was involved in a minor collision in the USA, classified as "clear title" (cosmetic damage only, no impact on the drivetrain or battery). Repairs were done professionally, and there is no connection to the current issues. I have contacted Chrysler and the authorized service center in Berlin, but received no response. This issue poses a direct safety risk, and I urge NHTSA to investigate and ensure a permanent solution. Attached: Error codes and incident descriptions. Correspondence with Chrysler and the service center. Documentation of the collision and repairs. Thank you for your attention. I look forward to your prompt response. Sincerely, [XXX] [XXX] [XXX] [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

ENGINE

Subject: Urgent Safety Concern – Chrysler Pacifica Hybrid (VIN: [XXX] ) Dear NHTSA, I am writing to report a serious safety issue with my 2022 Chrysler Pacifica Hybrid (VIN: [XXX] ). The vehicle experiences sudden power loss due to the following error codes: P079A-00 (transmission issue), P0A43-00 (hybrid battery issue), and P0A7D-00 (battery voltage issue). These problems have nearly caused accidents, including: On the highway: Power loss while overtaking, leaving me in a dangerous situation. In city traffic: Repeated power loss, almost causing collisions. The issues are well-documented among Pacifica Hybrid owners in the USA. NHTSA has received numerous complaints, and there are active class-action lawsuits due to unresolved problems. My vehicle was involved in a minor collision in the USA, classified as "clear title" (cosmetic damage only, no impact on the drivetrain or battery). Repairs were done professionally, and there is no connection to the current issues. I have contacted Chrysler and the authorized service center in Berlin, but received no response. This issue poses a direct safety risk, and I urge NHTSA to investigate and ensure a permanent solution. Attached: Error codes and incident descriptions. Correspondence with Chrysler and the service center. Documentation of the collision and repairs. Thank you for your attention. I look forward to your prompt response. Sincerely, [XXX] [XXX] [XXX] [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

POWER TRAIN

I was driving down the highway. The check engine light comes on. Then a warning comes on that say prepare to stop the car will shut down. This is a hybrid. The electricity is depleted but the gas tank is half full. After turning the car off i can run it for a little while and then the same warning comes back.

FUEL/PROPULSION SYSTEM

I was driving down the highway. The check engine light comes on. Then a warning comes on that say prepare to stop the car will shut down. This is a hybrid. The electricity is depleted but the gas tank is half full. After turning the car off i can run it for a little while and then the same warning comes back.

ELECTRICAL SYSTEM

I was driving down the highway. The check engine light comes on. Then a warning comes on that say prepare to stop the car will shut down. This is a hybrid. The electricity is depleted but the gas tank is half full. After turning the car off i can run it for a little while and then the same warning comes back.

BACK OVER PREVENTION

The contact called on behalf of the owner of a 2022 Chrysler Pacifica. The vehicle was an Adaptive Vehicle. The owner received notification of NHTSA Campaign Number: 24V436000 (Back Over Prevention); however, the part to do the recall repair was not yet available. The contact stated while reversing, the rearview camera image was blurry on some occasions, and was completely black on other occasions. The contact stated that the black image remained displayed while driving the vehicle. Additionally, the infotainment system made an abnormal sound and displayed a glitchy screen that prevented the contact from using the functions of the infotainment system. The local dealer was contacted. The vehicle was not diagnosed or repaired. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the failure and confirmed that the part was not yet available. The failure mileage was approximately 43,000. Parts distribution disconnect.

SEATS:MID/REAR ASSEMBLY:HEAD RESTRAINT

The contact owns a 2022 Chrysler Pacifica. The contact stated that the rear passenger’s seats headrests failed to remain in an upright position. The contact stated that the headrests were not able to be raised into positions and locked to accommodate passenger's necks and back of the heads. The contact had not taken the vehicle to a local dealer or independent mechanic. The vehicle was not diagnosed or repaired. The manufacturer was informed of the failure. The failure mileage was approximately 81,000.

FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING

During 3 separate drives (October11, 2024; December 30, 2024, and January 2, 2025) the vehicle shut off while going uphill on an interstate while the engine was at 3,000 RPM. When I pulled over to the side of the highway and stopped the car, the emergency parking break automatically came on. I had to restart the vehicle 2 or more times in each instance. On January second, the vehicle shut down 5 separate times, some on Interstate 70 and some on US Route 40, all while going uphill between 2000 and 3000rpm. I took it to a local Chrysler dealer January 8th, but they could not recreate the problem or explain why the vehicle was shutting off with no warning.

POWER TRAIN

During 3 separate drives (October11, 2024; December 30, 2024, and January 2, 2025) the vehicle shut off while going uphill on an interstate while the engine was at 3,000 RPM. When I pulled over to the side of the highway and stopped the car, the emergency parking break automatically came on. I had to restart the vehicle 2 or more times in each instance. On January second, the vehicle shut down 5 separate times, some on Interstate 70 and some on US Route 40, all while going uphill between 2000 and 3000rpm. I took it to a local Chrysler dealer January 8th, but they could not recreate the problem or explain why the vehicle was shutting off with no warning.

ELECTRICAL SYSTEM

During 3 separate drives (October11, 2024; December 30, 2024, and January 2, 2025) the vehicle shut off while going uphill on an interstate while the engine was at 3,000 RPM. When I pulled over to the side of the highway and stopped the car, the emergency parking break automatically came on. I had to restart the vehicle 2 or more times in each instance. On January second, the vehicle shut down 5 separate times, some on Interstate 70 and some on US Route 40, all while going uphill between 2000 and 3000rpm. I took it to a local Chrysler dealer January 8th, but they could not recreate the problem or explain why the vehicle was shutting off with no warning.