2023 CHRYSLER PACIFICA PLUG-IN HYBRID Complaints and Recall Information

AIR BAGS

The contact owns a 2023 Chrysler Pacifica Plug-In-Hybrid. The contact received notification of NHTSA Campaign Number: 25V302000 (AIR BAGS); however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.

ENGINE

Vehicle lost power with no prior warning at highway speeds. Vehicle then displayed "Stop Safely Vehicle will shut off soon" message. In order to attempt a reset, driver must turn off, leave vehicle with FOB and secure vehicle. Then return to vehcile and start up in an attempt to reboot. Check engine light remained, but functioned nromally for a day. Vehicle did the same on another freeway at 70 mph, and continued with the same events above several times, some producing immediate repeat message, or other times getting a half mile down the road. Depending on availability of a shoulder or center divide, this is extremly dangerous to fail unexpectedly on the highway. In California there are freeways with over 6 lanes, try getting across 6 lanes of traffic with no power, in limp mode. Vehicle is now at dealer awaiting diagnosis and repair. I continued with the vehicle when the tow truck service via Chrysler corporate stated 60 -90 min response. My saftey was more of a concern if I had to wait that long.

ELECTRICAL SYSTEM

Vehicle lost power with no prior warning at highway speeds. Vehicle then displayed "Stop Safely Vehicle will shut off soon" message. In order to attempt a reset, driver must turn off, leave vehicle with FOB and secure vehicle. Then return to vehcile and start up in an attempt to reboot. Check engine light remained, but functioned nromally for a day. Vehicle did the same on another freeway at 70 mph, and continued with the same events above several times, some producing immediate repeat message, or other times getting a half mile down the road. Depending on availability of a shoulder or center divide, this is extremly dangerous to fail unexpectedly on the highway. In California there are freeways with over 6 lanes, try getting across 6 lanes of traffic with no power, in limp mode. Vehicle is now at dealer awaiting diagnosis and repair. I continued with the vehicle when the tow truck service via Chrysler corporate stated 60 -90 min response. My saftey was more of a concern if I had to wait that long.

POWER TRAIN

Vehicle lost power with no prior warning at highway speeds. Vehicle then displayed "Stop Safely Vehicle will shut off soon" message. In order to attempt a reset, driver must turn off, leave vehicle with FOB and secure vehicle. Then return to vehcile and start up in an attempt to reboot. Check engine light remained, but functioned nromally for a day. Vehicle did the same on another freeway at 70 mph, and continued with the same events above several times, some producing immediate repeat message, or other times getting a half mile down the road. Depending on availability of a shoulder or center divide, this is extremly dangerous to fail unexpectedly on the highway. In California there are freeways with over 6 lanes, try getting across 6 lanes of traffic with no power, in limp mode. Vehicle is now at dealer awaiting diagnosis and repair. I continued with the vehicle when the tow truck service via Chrysler corporate stated 60 -90 min response. My saftey was more of a concern if I had to wait that long.

FUEL/PROPULSION SYSTEM

This is the second time we received an alert that our 2023 Pacifica Hybrid minivan while driving sends an alert message to STOP SAFELY VEHICLE WILL SHUT OFF SOON. A green Turtle and Red Hazard Triangle image accompanied the message. First time it occurred was Friday 3/7/2025 and again after servicing on 3/14/2025. Both times the vehicle was traveling at a lawful speed of 65 to 70. The first time it lost power and in order to get to side of road safely the gas pedal had to be pushed to floor to get a reaction and any power. The second time the power seemed to stay until we got to side of road. After turning vehicle off and then on- them message was off but the check engine light remained steadily on. Then upon restarting a second time after driving to dealer it turned off and stayed off. Dealer stated they could not get vehicle to demonstrate any issues and found a stored code that showed only P06DE and No Active Faults. Car appeared to drive fine until the second incident on 3/14 when it occurred again. We have video of codes

ENGINE

This is the second time we received an alert that our 2023 Pacifica Hybrid minivan while driving sends an alert message to STOP SAFELY VEHICLE WILL SHUT OFF SOON. A green Turtle and Red Hazard Triangle image accompanied the message. First time it occurred was Friday 3/7/2025 and again after servicing on 3/14/2025. Both times the vehicle was traveling at a lawful speed of 65 to 70. The first time it lost power and in order to get to side of road safely the gas pedal had to be pushed to floor to get a reaction and any power. The second time the power seemed to stay until we got to side of road. After turning vehicle off and then on- them message was off but the check engine light remained steadily on. Then upon restarting a second time after driving to dealer it turned off and stayed off. Dealer stated they could not get vehicle to demonstrate any issues and found a stored code that showed only P06DE and No Active Faults. Car appeared to drive fine until the second incident on 3/14 when it occurred again. We have video of codes

UNKNOWN OR OTHER

Vehicle had been operating less than 5 minutes. When I was on an on-ramp for a left entrance to a highway, several warning lights illuminated in addition to messaging on my dash. The car entered "turtle mode" which extremely limited the speed of the vehicle. I immediately pressed the button for my hazard lights to come on, but they did not operate correctly. They flashed so rarely that they did not warn vehicles behind me that I was having an incident. During this incident, the vehicle speedometer was inoperable, displaying "-- --" instead of a speed. I was lucky to be able to pull to the shoulder, but with the narrow shoulder and my child in the car I felt safer limping off the highway using primarily the shoulder. I was terrified and had some cars nearly hit me/honk as I was going approximately 10 miles per hour on a 55mph roadway. I have seen similar reports on online forums for chrysler pacifica minivans, so I am not the only one to encounter the issue. The vehicle has also at times refused to go into gear while in Park, which is a related problem but I don't deem it a safety issue. The problem is intermittent and the service center is able to see 'codes' when they examine the vehicle but as the issue is intermittent they have returned the car to me twice with no repairs performed since it didn't occur while they had it. The warning lights and turtle mode occurred simultaneously or within a few seconds. I have a video during the incident. I can see the fuel gauge needle rising and falling wildly, turtle mode, a picture of a wrench, check engine, parking brake, brake, collision avoidance, ABS, and others. Each time the vehicle has gone in for service they have seen and cleared codes but they did not come back immediately, so no repairs were attempted. It is in the shop again currently and I have escalated to the manufacturer to hopefully get greater assistance.

VEHICLE SPEED CONTROL

Vehicle had been operating less than 5 minutes. When I was on an on-ramp for a left entrance to a highway, several warning lights illuminated in addition to messaging on my dash. The car entered "turtle mode" which extremely limited the speed of the vehicle. I immediately pressed the button for my hazard lights to come on, but they did not operate correctly. They flashed so rarely that they did not warn vehicles behind me that I was having an incident. During this incident, the vehicle speedometer was inoperable, displaying "-- --" instead of a speed. I was lucky to be able to pull to the shoulder, but with the narrow shoulder and my child in the car I felt safer limping off the highway using primarily the shoulder. I was terrified and had some cars nearly hit me/honk as I was going approximately 10 miles per hour on a 55mph roadway. I have seen similar reports on online forums for chrysler pacifica minivans, so I am not the only one to encounter the issue. The vehicle has also at times refused to go into gear while in Park, which is a related problem but I don't deem it a safety issue. The problem is intermittent and the service center is able to see 'codes' when they examine the vehicle but as the issue is intermittent they have returned the car to me twice with no repairs performed since it didn't occur while they had it. The warning lights and turtle mode occurred simultaneously or within a few seconds. I have a video during the incident. I can see the fuel gauge needle rising and falling wildly, turtle mode, a picture of a wrench, check engine, parking brake, brake, collision avoidance, ABS, and others. Each time the vehicle has gone in for service they have seen and cleared codes but they did not come back immediately, so no repairs were attempted. It is in the shop again currently and I have escalated to the manufacturer to hopefully get greater assistance.

ELECTRICAL SYSTEM

Vehicle had been operating less than 5 minutes. When I was on an on-ramp for a left entrance to a highway, several warning lights illuminated in addition to messaging on my dash. The car entered "turtle mode" which extremely limited the speed of the vehicle. I immediately pressed the button for my hazard lights to come on, but they did not operate correctly. They flashed so rarely that they did not warn vehicles behind me that I was having an incident. During this incident, the vehicle speedometer was inoperable, displaying "-- --" instead of a speed. I was lucky to be able to pull to the shoulder, but with the narrow shoulder and my child in the car I felt safer limping off the highway using primarily the shoulder. I was terrified and had some cars nearly hit me/honk as I was going approximately 10 miles per hour on a 55mph roadway. I have seen similar reports on online forums for chrysler pacifica minivans, so I am not the only one to encounter the issue. The vehicle has also at times refused to go into gear while in Park, which is a related problem but I don't deem it a safety issue. The problem is intermittent and the service center is able to see 'codes' when they examine the vehicle but as the issue is intermittent they have returned the car to me twice with no repairs performed since it didn't occur while they had it. The warning lights and turtle mode occurred simultaneously or within a few seconds. I have a video during the incident. I can see the fuel gauge needle rising and falling wildly, turtle mode, a picture of a wrench, check engine, parking brake, brake, collision avoidance, ABS, and others. Each time the vehicle has gone in for service they have seen and cleared codes but they did not come back immediately, so no repairs were attempted. It is in the shop again currently and I have escalated to the manufacturer to hopefully get greater assistance.

ELECTRICAL SYSTEM

Hybrid system will not run on battery. Hybrid system shows 100% battery charge on dash. Hybrid mode screen shows Engine at 12KW, Battery use at 0KW, and climate at 7KW. S

FUEL/PROPULSION SYSTEM

Hybrid system will not run on battery. Hybrid system shows 100% battery charge on dash. Hybrid mode screen shows Engine at 12KW, Battery use at 0KW, and climate at 7KW. S

ENGINE

Hybrid system will not run on battery. Hybrid system shows 100% battery charge on dash. Hybrid mode screen shows Engine at 12KW, Battery use at 0KW, and climate at 7KW. S

UNKNOWN OR OTHER

Error message appeared on screen stating “Stop Safely Vehicle Will Shut Off Soon”, then I was no longer able to accelerate.