2018 CHEVROLET SONIC

ENGINE

Dear GM Executive Office, I am writing in frustration and disappointment after being told today by Chevrolet Customer Assistance that the case I opened (Case # [XXX]) was simply a "dealer complaint" and that no further help would be offered - despite my vehicle exhibiting a recurring, safety-related malfunction covered under Special Coverage N232395330 - Turbocharger Replacement. To Whom It May Concern, I am writing to formally request a resolution regarding a recurring and unresolved issue with my son’s 2018 Chevrolet Sonic Premier (Turbocharged engine), VIN: [XXX] This past January we brought the vehicle to Ziegler Buick GMC of Lincolnwood an authorized due to overheating and a warning light. We paid $210 for a diagnosis and an additional $520 for a repair, totaling $730. The only action taken was the replacement of the coolant reservoir. The issue was not fully diagnosed, and the root cause was not addressed. On [XXX], the same issue has returned: Red heat warning light illuminated after less than one mile of driving. Coolant reservoir nearly empty upon inspection. Engine went into reduced power (“limp mode”). Scanner showed only a low coolant level but no additional actionable codes. Vehicle also displayed a change oil warning, likely triggered by overheating. This vehicle has a known history of turbocharger and coolant system defects, which have been acknowledged in GM technical service bulletins and Customer Satisfaction Programs. I have reason to believe this situation qualifies for one of those programs. Despite paying $730 for a prior repair, the vehicle is now exhibiting the same safety-related malfunction, putting my son at risk of engine damage and breakdown. We have also taken the car to Mike Anderson Chevrolet twice for inspection and they reported finding nothing. I am respectfully requesting the following: A thorough inspection and diagnosis of the entire cooling system and turbocharger INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOI

ENGINE

The contact owns a 2018 Chevrolet Sonic. The contact stated that while driving at an undisclosed speed, the engine was idling roughly. The contact stated that the check engine warning light was illuminated. Additionally, the contact stated that the vehicle was consuming an excessive amount of fuel. The contact stated that the canister purge valve had previously been replaced, but the failure persisted. The vehicle was taken to an independent mechanic, who determined that the canister purge valve needed to be replaced a second time. The vehicle was not repaired. The manufacturer was made aware of the failure. The failure mileage was approximately 85,000.