2014 CADILLAC CTS

SEATS:FRONT ASSEMBLY:SEAT HEATER/COOLER

General Motors LLC (GM) is recalling certain 2014-2016 Cadillac CTS vehicles, equipped with heated front seats. The flexible heating mats in the front seats may be damaged over time, resulting in the seat heaters producing excessive heat.

Risk: In cold ambient temperatures, the seat heaters in these vehicles can turn on automatically when the vehicle is remotely started. If a damaged seat heater is turned on while no one is inside the vehicle, the damaged seat heater can overheat, increasing the risk of a fire.

SEATS

General Motors LLC (GM) is recalling certain model year 2013-2014 Buick Encore and Cadillac ATS; 2014 Cadillac CTS, ELR, Chevrolet Caprice and SS vehicles; and 2014-2015 Chevrolet Silverado and GMC Sierra Trucks. Due to an incomplete weld on the seat hook bracket assembly, the front seats in the affected vehicles may not stay secured in place during a high load condition such as a crash.

Risk: A seat that does not stay secured increases the risk of occupant injury in a vehicle crash.

VISIBILITY:WINDSHIELD WIPER/WASHER:SWITCH/WIRING

General Motors LLC (GM) is recalling certain model year 2014 Cadillac CTS vehicles manufactured June 10, 2013, through February 26, 2014. If the vehicle is turned off with wiper functionality left on and the wipers then become restricted, such as when covered in ice or snow, and the vehicle's battery goes dead and needs to be jump started, upon being jump started, the wipers will be inoperative.

Risk: An inoperative windshield wiper system may decrease the driver's visibility, increasing the risk of a crash.

ELECTRICAL SYSTEM

General Motors LLC (GM) is recalling certain model year 2013-2014 Cadillac CTS, Escalade, Escalade ESV, Chevrolet Suburban, Tahoe, GMC Yukon, and Yukon XL, and 2014 Buick Enclave, Chevrolet Express, Impala, Silverado HD, Traverse, GMC Acadia, Savana, and Sierra HD vehicles. In the affected vehicles, the chassis electronic module may be internally contaminated, resulting in an electrical short.

Risk: If the module experiences an electrical short, the vehicle could stall, increasing the risk of a crash.

POWER TRAIN:AUTOMATIC TRANSMISSION

General Motors LLC (GM) is recalling certain model year 2013-2014 Cadillac ATS vehicles manufactured April 23, 2012, to March 20, 2014, and 2014 Cadillac CTS vehicles manufactured June 10, 2013, to March 20, 2014. In the affected vehicles, the transmission shift cable may detach from either the bracket on the transmission shifter or the bracket on the transmission.

Risk: If the transmission shift cable detaches while the vehicle is being driven, the transmission gear selection may not match the indicated gear and the vehicle may move in an unintended or unexpected direction, increasing the risk of a crash. Furthermore, when the driver goes to stop and park the vehicle, despite selecting the 'PARK' position, the transmission may not be in 'PARK.' If the vehicle is not in the 'PARK' position there is a risk the vehicle will roll away as the driver and other occupants exit the vehicle or anytime thereafter. A vehicle rollaway increases the risk of injury to exiting occupants and bystanders.

POWER TRAIN

own a 2014 Cadillac CTS (VIN: [XXX] ) that was serviced under GM Recall N192279370 for rear axle differential seizing. On [XXX], the dealership replaced the rear differential carrier assembly and performed the required hydraulic system bleed. At intake, their own multi-point inspection documented no issues with the transmission, radiator, or cooling system. Immediately after the recall repair, my vehicle experienced severe issues: transmission slipping and radiator contamination with transmission fluid. These problems did not exist prior to the recall service. The dealership now claims the damage resulted from “stop leak” in the system and refuses warranty coverage. However, stop leak was not used until after the failure occurred, and only as an emergency measure to get the car home safely. The evidence strongly indicates that the failure resulted from the recall service, possibly from improper reconnection or contamination during the repair. Their refusal to acknowledge responsibility leaves me with significant repair costs for a problem that began directly after their mandated safety recall work. I am requesting NHTSA’s assistance in investigating this case, as the failure appears to be linked to the recall repair and raises concerns of improper procedures during service. Documentation, including service invoices, inspection sheets, and repair notes, are available to support this complaint. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

UNKNOWN OR OTHER

The gear shifter cable on my 2014 Cadillac CTS failed completely and without warning. The vehicle became totally inoperable and could not be shifted into Park, Neutral, Reverse, or Drive. There were no dashboard alerts or signs of failure. This matches the exact symptoms described in GM Recall No. 21V473000. However, my vehicle was excluded from further action because it had previously received a visual-only inspection during the recall window. No functional testing was performed. Despite being marked as “repaired,” the shifter cable failed exactly as described in the original recall. GM confirmed that the recall case was closed after a visual inspection per their protocol. But this inspection clearly failed to detect a dangerous mechanical defect. I have now been without a working vehicle for over two weeks, with the earliest dealership appointment not available until the week of July 7 — and a $180 diagnostic fee quoted, with no guarantee of repair coverage. This breakdown could have resulted in a crash or rollaway if it had occurred while driving or parked on an incline. It poses a serious safety risk not just to me but to the public. Vehicles cleared with insufficient inspection should not be excluded from protection. I respectfully request that NHTSA investigate this failure, hold GM accountable for prematurely closed recall cases, and consider requiring them to reopen and expand the campaign to include VINs like mine. I am willing to provide photos, documentation, and records as needed. Thank you for your attention and swift consideration.

POWER TRAIN

The gear shifter cable on my 2014 Cadillac CTS failed completely and without warning. The vehicle became totally inoperable and could not be shifted into Park, Neutral, Reverse, or Drive. There were no dashboard alerts or signs of failure. This matches the exact symptoms described in GM Recall No. 21V473000. However, my vehicle was excluded from further action because it had previously received a visual-only inspection during the recall window. No functional testing was performed. Despite being marked as “repaired,” the shifter cable failed exactly as described in the original recall. GM confirmed that the recall case was closed after a visual inspection per their protocol. But this inspection clearly failed to detect a dangerous mechanical defect. I have now been without a working vehicle for over two weeks, with the earliest dealership appointment not available until the week of July 7 — and a $180 diagnostic fee quoted, with no guarantee of repair coverage. This breakdown could have resulted in a crash or rollaway if it had occurred while driving or parked on an incline. It poses a serious safety risk not just to me but to the public. Vehicles cleared with insufficient inspection should not be excluded from protection. I respectfully request that NHTSA investigate this failure, hold GM accountable for prematurely closed recall cases, and consider requiring them to reopen and expand the campaign to include VINs like mine. I am willing to provide photos, documentation, and records as needed. Thank you for your attention and swift consideration.