2025 BMW XM

FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING

Vehicle: 2025 BMW XM Red Label Mileage: Approx. 2,000 miles VIN: [XXX] Dealer: Fields BMW of Winter Park (Winter Park, FL) I am filing a formal complaint regarding what I believe to be a critical design flaw and safety issue in my 2025 BMW XM, The vehicle was purchased brand new and has been driven minimally (approx. 2,000 miles), and never involved in any collisions or damage. I recently brought the vehicle in to the dealership for a hybrid battery charging issue, and was shocked to be told that the front collision sensor and its mounting bracket were broken due to an “impact.” These components are located in front of the car in the Very bottom of the Grill, Despite the claim of impact damage, the dealership confirmed there is no visible damage to the grill, bumper, or hood. There are also no reports or indications that the vehicle ever struck anything. I am confident that no such event ever occurred. This raises serious concerns about the placement and protection of safety-critical components. If a front sensor—central to crash avoidance or driver assistance features—can be compromised without any external damage to the vehicle, this presents a significant engineering flaw. It could lead to unexpected failure of essential safety systems. I was quoted $2,800 for this repair, which BMW USA has declined to cover. This appears to be a case of poor sensor design and vulnerability, not user-caused damage. I am requesting that NHTSA investigate this issue to determine if this flaw could affect other 2025 BMW XM models or similar vehicles. These sensors must be adequately protected to ensure driver and passenger safety. Thanks for your Attention [XXX] [XXX] [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

UNKNOWN OR OTHER

Vehicle: 2025 BMW XM Red Label Mileage: Approx. 2,000 miles VIN: [XXX] Dealer: Fields BMW of Winter Park (Winter Park, FL) I am filing a formal complaint regarding what I believe to be a critical design flaw and safety issue in my 2025 BMW XM, The vehicle was purchased brand new and has been driven minimally (approx. 2,000 miles), and never involved in any collisions or damage. I recently brought the vehicle in to the dealership for a hybrid battery charging issue, and was shocked to be told that the front collision sensor and its mounting bracket were broken due to an “impact.” These components are located in front of the car in the Very bottom of the Grill, Despite the claim of impact damage, the dealership confirmed there is no visible damage to the grill, bumper, or hood. There are also no reports or indications that the vehicle ever struck anything. I am confident that no such event ever occurred. This raises serious concerns about the placement and protection of safety-critical components. If a front sensor—central to crash avoidance or driver assistance features—can be compromised without any external damage to the vehicle, this presents a significant engineering flaw. It could lead to unexpected failure of essential safety systems. I was quoted $2,800 for this repair, which BMW USA has declined to cover. This appears to be a case of poor sensor design and vulnerability, not user-caused damage. I am requesting that NHTSA investigate this issue to determine if this flaw could affect other 2025 BMW XM models or similar vehicles. These sensors must be adequately protected to ensure driver and passenger safety. Thanks for your Attention [XXX] [XXX] [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)