2019 BMW X5

ELECTRICAL SYSTEM:STARTER ASSEMBLY

BMW of North America, LLC is recalling certain 2019-2020 X5, X7, 2020 3 Series Sedan, X6, 2020-2021 7 Series Sedan, 2020 8 Series Convertible, 8 Series Coupe, and 2020 8 Series Gran Coupe vehicles. Please see the recall report for the complete list of models. In the event the starter motor fails, repeated attempts to start the vehicle can cause the starter motor to overheat from an electrical overload.

Risk: A starter motor that overheats can ignite nearby combustible material in the engine compartment, increasing the risk of a fire.

VISIBILITY:SUN/MOON ROOF ASSEMBLY

BMW of North America, LLC (BMW) is recalling certain 2022 4 Series Gran Coupe (430i, 430i xDrive, M440i xDrive); 2019-2022 X5 sDrive40i, X5 xDrive40i, X5 xDrive50i, X5 M50i, X5M; 2021-2022 X5 xdrive45e; 2020-2022 X6 sDrive40i, X6 xDrive40i, X6 xDrive50i, X6M and 2019-2023 X7 xDrive40i, X7 xDrive50i, X7 M50i, X7 xDrive60i, X7 M60i, X7M, Alpina XB7 vehicles. The roof function control unit may be programmed incorrectly, allowing the sunroof to close without the key fob present inside the vehicle. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 118, "Power-Operated Window Systems."

Risk: A sunroof that closes without the key fob present inside the vehicle can increase the risk of injury.

SERVICE BRAKES, HYDRAULIC

BMW of North America, LLC (BMW) is recalling certain 2020-2021 8 Series Coupe, Grand Coupe and convertible 840i, 840i xDrive, M850i xDrive, M8 and 740 Li, 740 Li xDrive, 750 Li xDrive, M760 Li xDrive, X6 sDrive40i, X6 xDrive40i, X6 xdrive50i, X6 M50i, X6M, and 2019-2021 X5 sDrive40i, X5 xDrive40i, X5 xDrive50i, X5 M50i, X5M, X7 xDrive40i, X7 xDrive50i, X7 M50i, and 2021 M3, M3 Competition, M4 Coupe, M4 Competition Coupe, X5 xDrive45e, 745 Le xDrive. The rotor and shaft within the integrated brake system may not have been welded properly and could separate during a hard braking event, possibly resulting in a loss of the Antilock Brake System (ABS) and braking assistance.

Risk: A loss of ABS and a reduction in braking assistance can increase the risk of a crash.

BACK OVER PREVENTION: SENSING SYSTEM: CAMERA

BMW of North America, LLC (BMW) is recalling certain 2019-2021 X3 sDrive30i, X3 xDrive30i, X3 M40i, X3M, X4 xDrive30i, X4 M40i, M550i, X4M, X5 sDrive40i, X5 xDrive40i, X5 xDrive50i, X5M, X5 M50i, X7 xDrive40i, X7 xDrive50i, X7 M50i, Alpina XB7, 330i, 330i xDrive, M340i, M340i xDrive, and 8 Series Coupe, Convertible and Grand Coupe, 840i, 840i xDrive, M850i xDrive, M8, 2020-2021 530e, 530e xDrive, 330e, 330e xDrive, 745Le, 745Le xDrive, X5 xDrive45e, X3 xDrive30e, X6 sDrive40i, X6 xDrive40i, X6 xDrive50i, X6 M50i, X6M, 530i, 530i xDrive, 540i, 540i xDrive, M550i xDrive, M5, 740i, 740Li, 740Li xDrive, M760i Drive, M760Li xDrive, 750Li xDrive Alpina, Alpina B7 xDrive, and 2021 4 Series Coupe 430i, 430i xDrive, M440i xDrive vehicles. When shifting into Reverse, a small portion of the rearview image may be obscured, or the screen may not illuminate. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 111, "Rear Visibility."

Risk: If the driver relies on only the rearview camera image, the missing or reduced rearview image view can increase the risk of a crash or injury.

AIR BAGS:FRONTAL

BMW of North America, LLC (BMW) is recalling one 2019 X5 xDrive 40i vehicle. The instrument panel may not have been manufactured correctly, which could prevent the passenger side air bag from deploying properly in a crash.

Risk: An air bag that does not deploy properly can increase the risk of injury in a crash.

STEERING

BMW of North America, LLC (BMW) is recalling certain 2019-2020 X5 sDrive40i, X5 xDrive40i and X5 xDrive50i vehicles and 2020 X6M vehicles. The steering column shaft bearing plate may not have been properly attached to the vehicle, allowing it to loosen.

Risk: A loose bearing plate can affect the vehicle's handling and control, increasing the risk of a crash.

WHEELS:LUGS/NUTS/BOLTS/STUDS

BMW of North America, LLC (BMW) is recalling certain 2019 X5 xDrive50i and X7 xDrive40i vehicles. The left side wheel bolts may have been insufficiently tightened and may loosen over time.

Risk: Loose bolts may allow a wheel to detach from the vehicle, increasing the risk of a crash.

FUEL SYSTEM, OTHER:DELIVERY:FUEL PUMP

BMW of North America, LLC (BMW) is recalling certain 2020 750i xDrive, 2019 M850i xDrive Coupe, M850i xDrive Convertible, X5 xDrive50i, X7 xDrive50i, and M5 vehicles. The high pressure fuel pump may not have been properly attached to the engine, which may cause the fuel pump flange to crack, resulting in a fuel leak.

Risk: A fuel leak in the presence of an ignition source can increase the risk of a fire.

BACK OVER PREVENTION: SENSING SYSTEM: CAMERA

BMW of North America, LLC (BMW) is recalling certain 2018 540d, 2018-2020 530i, 530i xDrive, 540i, 540i xDrive, M550i xDrive, M5, 530e, 530e xDrive, X3 sDrive, X3 xDrive, X3 M40i, X3 M, and 2019-2020 X4 xDrive, X4 M40i, X4 M, X7 xDrive, X7 M50i, 740Li, 740Li xDrive, 750Li, 750Li xDrive, 8 Series Convertible and Coupe 840i, 840i xDrive, M850i xDrive, X5 sDrive, X5 xDrive, X5 M50i, X6 xDrive, X6 M50i, 330i, 330i xDrive, M340i, M340i xDrive, Z4 sDrive, Z4 M40i, 740Le xDrive and 745Le xDrive, 2018-2019 640i xDrive Gran Turismo and Rolls-Royce Phantom, 2019 M850i xDrive Gran Coupe and Rolls-Royce Cullinan and 2020 Toyota Supra vehicles. The back-up camera and display settings can be adjusted such that the rear view image is no longer visible and the system will retain that setting the next time the vehicle is placed in reverse. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 111, "Rearview Mirrors."

Risk: The lack of an image in the back-up camera display increases the risk of a crash.

SEAT BELTS

BMW of North America, LLC (BMW) is recalling certain 2019 X5 xDrive40i and xDrive50i vehicles. The attachment bolts for the driver's seat and/or seat belt may not have been properly tightened.

Risk: The improperly tightened bolts can increase the risk of injury in the event of a crash.

EQUIPMENT:OTHER:LABELS

BMW of North America, LLC (BMW) is recalling certain 2019 BMW X5 xDrive40i and X5 xDrive50i vehicles. The driver and/or passenger sun visor may have an incorrect air bag warning label, or the label may be missing. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 208, "Occupant crash protection."

Risk: Without a label that shows the proper restraint usage guidelines, the occupants may have an increased risk of injury in the event of a crash.

ELECTRICAL SYSTEM

Recently purchased a 2019 BMW X5 xdrive40i with 77k miles, after only owning for 3 weeks after a heavy rain storm. My dash lit up with “Emergency call system malfunction”, upon review online it seems to be a common issue with these BMW models and no recall has been issued. The sos malfunction causes the vehicle not to function properly and unable to use the integrated idrive head unit system. It also dials emergency services on its own and won’t let me end call. After taking it to bmw dealership they found the telematics module battery to be low and suggested replacing. Previous owner had similar issue back in January of 2023 and the shark fin antenna by the roof was replaced , resealed and TCB telematics unit replaced. So only after 2 weeks of replacing the TCB battery, same issue appeared again after a heavy rain storm. I took it back to bmw for diagnose and they had to have one of there engineers test it and found out the actual sos button ecu system unit to have a short causing the sos malfunction and it dialing emergency services on its own. Vehicle is not driveable and has been at bmw they are trying to charge me additional $1,547.58 plus taxes and fees for the repair. I feel as if this is a defect on bmw and should be addressed and issued as an recall for there customers.

ENGINE

Known issue regarding failing oil pump in BMW B58 engines.

ELECTRICAL SYSTEM

starter failed at 48k miles. This is a known issue of starters failing early and a recall should be done for all impacted cars. Currently there is only a subset that are recalled for software program update to prevent burning out the starter, but the starter itself is failing, and recall should be issued for replacing the starter [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

POWER TRAIN

I purchased a used BMW from a local dealership, unaware that the vehicle had unresolved safety and mechanical issues. Over time, I began experiencing repeated problems including: •Power loss and hesitation while driving •Malfunctioning engine and drivetrain components •Electrical system glitches including dashboard warnings that would disappear before I could document them The car has been in and out of shops for diagnostics, and no lasting fix has been found. These defects have created safety concerns for me and my children, as I transport them daily. The vehicle feels unsafe to operate. I believe I may have been sold a lemon and am now pursuing legal remedies, including this formal safety complaint to report the issue.

ENGINE

I purchased a used BMW from a local dealership, unaware that the vehicle had unresolved safety and mechanical issues. Over time, I began experiencing repeated problems including: •Power loss and hesitation while driving •Malfunctioning engine and drivetrain components •Electrical system glitches including dashboard warnings that would disappear before I could document them The car has been in and out of shops for diagnostics, and no lasting fix has been found. These defects have created safety concerns for me and my children, as I transport them daily. The vehicle feels unsafe to operate. I believe I may have been sold a lemon and am now pursuing legal remedies, including this formal safety complaint to report the issue.

ELECTRICAL SYSTEM

I purchased a used BMW from a local dealership, unaware that the vehicle had unresolved safety and mechanical issues. Over time, I began experiencing repeated problems including: •Power loss and hesitation while driving •Malfunctioning engine and drivetrain components •Electrical system glitches including dashboard warnings that would disappear before I could document them The car has been in and out of shops for diagnostics, and no lasting fix has been found. These defects have created safety concerns for me and my children, as I transport them daily. The vehicle feels unsafe to operate. I believe I may have been sold a lemon and am now pursuing legal remedies, including this formal safety complaint to report the issue.

UNKNOWN OR OTHER

The emergency call warning on the dash was activated. GPS and Heads-up display no longer functioned correctly. BMW Dealership replaced TCB2 Box and battery at a cost of $2956.63. In researching this issue found numerous complaints from other owners. Contacted BMW and was told they were not responsible, car was out of warranty (4yr / 50,000 mi). This is an electronic component that is positioned in the least hostile environment of the vehicle. It has NO moving parts, is located in a dry / protected area (above the headliner), has NO knobs to turn / buttons to push / or screens to touch and is not subject to normal wear and tear. One of 2 things seem to be the case: This is a rare failure of this component - in which case I would think BMW and the manufacturer would be not only interested to investigate but also responsible. This is a regular failure of this component and since it is an integral part of the car's safety system BMW does not want to acknowledge a known defect.

SERVICE BRAKES

Attached is a detailed description of my complaint. I'm attaching it because it is more than 2,000 characters.

UNKNOWN OR OTHER

My car said it overheated and would not start. After about 4 hours it did start and I took it to the dealer. They are saying that the battery and starter need replacement. I read that there was a recall for this exact reason on some specific VINs for my car model and year. Even though mine doesn't fall under that category it seems like the same issue that was recalled for others. Doing some online searches it seems this issue has happened to quite a few people.

ELECTRICAL SYSTEM

My car said it overheated and would not start. After about 4 hours it did start and I took it to the dealer. They are saying that the battery and starter need replacement. I read that there was a recall for this exact reason on some specific VINs for my car model and year. Even though mine doesn't fall under that category it seems like the same issue that was recalled for others. Doing some online searches it seems this issue has happened to quite a few people.

ELECTRICAL SYSTEM

I received a recall on my vehicle for an electrical update and was out of town when it malfunctioned. The vehicle would not start on the first try. Tried again and it immediately overheated, with smoke and a burning smell coming from the hood. It was towed to the dealership, and the starter and battery ended up needing to be replaced. I believe the failure of these parts was caused by the software issue that the recall was for. The dealership refused to compensate for the replacement of the battery and starter, claiming that it was not under the recall. When I reached out to corporate, they also refused to help. The car was at the dealership for a month, and the total cost of repairs was $2,200.

ENGINE

I received a recall on my vehicle for an electrical update and was out of town when it malfunctioned. The vehicle would not start on the first try. Tried again and it immediately overheated, with smoke and a burning smell coming from the hood. It was towed to the dealership, and the starter and battery ended up needing to be replaced. I believe the failure of these parts was caused by the software issue that the recall was for. The dealership refused to compensate for the replacement of the battery and starter, claiming that it was not under the recall. When I reached out to corporate, they also refused to help. The car was at the dealership for a month, and the total cost of repairs was $2,200.

ELECTRICAL SYSTEM:ALTERNATOR/GENERATOR/REGULATOR

The contact owns a 2019 BMW X5. The contact stated while the vehicle was parked, the vehicle failed to start as intended. No warning light was illuminated. The vehicle was towed to the dealer where it was diagnosed with a failed alternator. The contact was informed that the alternator needed to be replaced. The vehicle was not repaired. The contact referenced an unknown recall repair; however, the VIN was not included. The manufacturer was not made aware of the failure. The failure mileage was approximately 49,302.

ENGINE

While driving in the city, I came across a red light. When the light turned green, my car's engine shut off and the power steering turned off (unable to turn). The screen remained on but I could not start the car. This has only happened in the city when I am driving at a speed of up to 15 miles/hr. under comfort mode with the auto/stop feature on. This happened about 5 times on different dates where my car shut off but the screen was on. My car shut down in the middle of traffic, causing more traffic and an unsafe situation. Since then, I have turned off the auto/stop feature and have not yet encountered the problem again.

STEERING

While driving in the city, I came across a red light. When the light turned green, my car's engine shut off and the power steering turned off (unable to turn). The screen remained on but I could not start the car. This has only happened in the city when I am driving at a speed of up to 15 miles/hr. under comfort mode with the auto/stop feature on. This happened about 5 times on different dates where my car shut off but the screen was on. My car shut down in the middle of traffic, causing more traffic and an unsafe situation. Since then, I have turned off the auto/stop feature and have not yet encountered the problem again.

ENGINE AND ENGINE COOLING

The contact owns a 2019 BMW X5. The contact stated while starting the vehicle, the vehicle hesitated to start immediately. The vehicle was taken to the dealer, who determined that the starter motor needed to be replaced. The vehicle was not repaired. The contact related the failure to NHTSA Campaign Number: 24V576000 (Electrical System, Engine and Engine Cooling); however, the VIN was not included in the recall. The manufacturer was made aware of the failure and advised the contact to file a complaint with the NHTSA Hotline. The failure mileage was unknown.

ELECTRICAL SYSTEM

The contact owns a 2019 BMW X5. The contact stated while starting the vehicle, the vehicle hesitated to start immediately. The vehicle was taken to the dealer, who determined that the starter motor needed to be replaced. The vehicle was not repaired. The contact related the failure to NHTSA Campaign Number: 24V576000 (Electrical System, Engine and Engine Cooling); however, the VIN was not included in the recall. The manufacturer was made aware of the failure and advised the contact to file a complaint with the NHTSA Hotline. The failure mileage was unknown.

ELECTRICAL SYSTEM

The vehicle's electrical system experienced a starter malfunction, which led to a complete failure of the starter. As a result, the car would not start, ultimately causing the battery to fail as well. This failure posed a serious safety risk. I could have been left stranded in the middle of traffic, increasing the risk of a collision that could have caused injury to myself and others. If the malfunction had occurred in a remote location, I could have been left stranded, placing me in a potentially dangerous situation. The issue was confirmed by the dealership. Although there is an active NHTSA recall related to this exact problem, my vehicle’s VIN was not included. However, it should have been—my vehicle was manufactured during the affected production period and experienced the same failure described in the recall. As a result, I had to pay out of pocket for these substantial repairs. The manufacturer failed to include my VIN in the recall, despite clear evidence that my vehicle was subject to the same defect. The manufacturer inspected the vehicle and confirmed that the failure involved both the starter and the battery; however, I was required to pay out of pocket for the replacement of both components. There were no warning lights, error messages, or other symptoms prior to the failure—the vehicle simply stopped functioning without notice. Further research revealed that many other owners have reported the same starter malfunction, frequently resulting in battery failure and the need to replace both components. Although the manufacturer is aware of this widespread issue, they have not issued a comprehensive recall for all affected vehicles. Had they done so, this failure—and the associated safety risks, inconvenience, and significant repair costs—could have been avoided.

ENGINE AND ENGINE COOLING

The contact owns a 2019 BMW X5. The contact stated that while attempting to start the vehicle, the vehicle failed to start. There was no warning light illuminated. The vehicle was towed to a local dealer where the vehicle was diagnosed, and the contact was advised that the starter had failed and needed to be replaced. The vehicle was not repaired. The contact referenced NHTSA Campaign Number: 24V576000 (ELECTRICAL SYSTEM, ENGINE AND ENGINE COOLING) as a possible cause for the failure. The manufacturer was notified of the failure. The approximate failure mileage was 80,100.

ELECTRICAL SYSTEM

The contact owns a 2019 BMW X5. The contact stated that while attempting to start the vehicle, the vehicle failed to start. There was no warning light illuminated. The vehicle was towed to a local dealer where the vehicle was diagnosed, and the contact was advised that the starter had failed and needed to be replaced. The vehicle was not repaired. The contact referenced NHTSA Campaign Number: 24V576000 (ELECTRICAL SYSTEM, ENGINE AND ENGINE COOLING) as a possible cause for the failure. The manufacturer was notified of the failure. The approximate failure mileage was 80,100.

UNKNOWN OR OTHER

Vehicle Safety Complaint Report – BMW Engine Starter Failure Make: BMW Model: X5 xDrive40i Year: 2019 Mileage at Incident: ~40,000 km Component/System That Malfunctioned The engine starter system failed to function. Despite repeated attempts, the engine would not start. The vehicle showed no prior warnings or dashboard alerts before the failure. The part has not yet been replaced, and the car is unable to start still. Incident Description On a recent trip, while lined up at a ferry terminal waiting to board, our BMW X5 unexpectedly failed to start. There was no warning light or error code displayed. The car was completely unresponsive, despite repeated starting attempts. We were in the middle of the boarding line, blocking all vehicles behind us. We had to request assistance from ferry staff, who helped tow the car to a parkade. This incident led to the cancellation of our trip, caused significant stress and public disruption, and exposed us to serious safety and liability risks. We immediately contacted BMW roadside assistance, who were unable to diagnose the issue remotely and only suggested continued restart attempts, which were ineffective. We recently learned of NHTSA Recall 24V-576, issued on August 1, 2024, by BMW of North America. The recall involves the engine starter in 2019–2020 BMW X5 models, due to engine no-start issues and potential electrical overloads that can result in a thermal event. While our vehicle matches the make, model, and year, we were informed by BMW that our specific VIN is not currently listed under the recall. However, we are experiencing exactly the same problem described in the recall notice—an engine that suddenly fails to start, with no warning, and with the potential for unsafe repeated ignition attempts. I strongly believe that our vehicle should be included in BMW’s official recall list for 24V-576. The symptoms, risk profile, and component behavior align perfect with the recall description.

ENGINE

The contact owns a 2019 BMW X5. The contact stated while driving 70 MPH and attempting to depress the accelerator pedal, the vehicle failed to accelerate as needed. No warning lights were illuminated. The contact stated that the oil pressure failed after 20% usage. The vehicle was taken to an independent mechanic, where it was diagnosed that the oil pump had failed, and there were plastic particles inside the oil pump. The contact was informed that the oil pump needed to be replaced. The manufacturer was not made aware of the failure. The failure mileage was approximately 90,000.

POWER TRAIN

vehicle has been vibrating at low speeds when turning or when backing up. Took vehicle to BMW dealership (BMW of Nashville in Franklin, TN) multiple times during the past 18 months without resolution. On my visit for the same issue this month, dealership finally recognized the issue and said there was a BMW bulletin out about the issue SIB 27 02 20. It is very frustrating that 1. The dealership kept stalling and despite test driving the car with me and feeling the vibration, they kept blaming tires or saying it was normal while the bulletin about the issues was generated in 05.20.2020 2. It cost me over $627 for them to change the transfer case oil to diagnose and repair the issue. I am still in the testing phase after the transfer case oil change as the vehicle needs to be driven 300+ miles. The dealership and BMW should issue a recall since it is a know issue that the wrong oil was used in the manufacturing process and reimburse the cost charged for diagnostic and transfer case oil replacement. The vehicle is furthermore still under warranty so I should not be paying anything for diagnostics or repairs.

ELECTRICAL SYSTEM

I have a 2019 BMW X5 that experienced engine failure and required a new battery and starter to be installed. I feel certain that it is related to a recall on some 2019/2020 models but my vin is not included. [XXX] I received a fault warning for drivetrain malfunction. I took the car to the bmw dealership and was told it was an upper radiator blind failure and had it replaced. The dealership performed a software update per recall SIB 120524. The mileage was 36,981. While visiting family in New Orleans[XXX] @ [XXX] in the afternoon, on Decatur (heart of French Quarter) the car died in the middle of rush hour traffic. Fault came up that said ”engine overheat will attempt restart in 180 sec.” Car would not start and had to be towed to local BMW. Highly stressful as I was with my daughter. We had people honking horns, screaming at us, police threatening to ticket us, etc. ordeal lasted 2 hrs until tow arrived. After 4 days in the BMW shop I was advised a new battery was needed. No indication the starter was checked at this time. Mileage was 40,168. The next day [XXX] when driving home to Dallas I pull over to get gas in Natchitoches, La. I fill up and try to start car and failure notice shows up ”engine overheat will attempt restart in 180 sec”. Same thing as before new battery installed. The car did not restart even after an hr of waiting. Would not take a jump so we had to be towed to Shreveport(1 1/2 hrs away) to closest BMW dealership. I was traveling with My son and was beyond grateful at the kindness of the tow driver as he took us to get food and a hotel that was safe after delivering the car to the dealership. The next afternoon the Shreveport dealership determined that the starter failed and it had to be replaced. Mileage was 40,423. I feel I am due repayment for the tows and repairs on what I feel are recall related. I have contacted all 3 dealerships and North America BMW to get the run around. No one wants to take accountability! INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATIO

ENGINE

I have a 2019 BMW X5 that experienced engine failure and required a new battery and starter to be installed. I feel certain that it is related to a recall on some 2019/2020 models but my vin is not included. [XXX] I received a fault warning for drivetrain malfunction. I took the car to the bmw dealership and was told it was an upper radiator blind failure and had it replaced. The dealership performed a software update per recall SIB 120524. The mileage was 36,981. While visiting family in New Orleans[XXX] @ [XXX] in the afternoon, on Decatur (heart of French Quarter) the car died in the middle of rush hour traffic. Fault came up that said ”engine overheat will attempt restart in 180 sec.” Car would not start and had to be towed to local BMW. Highly stressful as I was with my daughter. We had people honking horns, screaming at us, police threatening to ticket us, etc. ordeal lasted 2 hrs until tow arrived. After 4 days in the BMW shop I was advised a new battery was needed. No indication the starter was checked at this time. Mileage was 40,168. The next day [XXX] when driving home to Dallas I pull over to get gas in Natchitoches, La. I fill up and try to start car and failure notice shows up ”engine overheat will attempt restart in 180 sec”. Same thing as before new battery installed. The car did not restart even after an hr of waiting. Would not take a jump so we had to be towed to Shreveport(1 1/2 hrs away) to closest BMW dealership. I was traveling with My son and was beyond grateful at the kindness of the tow driver as he took us to get food and a hotel that was safe after delivering the car to the dealership. The next afternoon the Shreveport dealership determined that the starter failed and it had to be replaced. Mileage was 40,423. I feel I am due repayment for the tows and repairs on what I feel are recall related. I have contacted all 3 dealerships and North America BMW to get the run around. No one wants to take accountability! INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATIO

UNKNOWN OR OTHER

I bought this car brand new and a couple of weeks after purchasing it, I would notice a creaking noise and/or a slight bump when I would put on the brakes. I have a lot of paperwork where I contacted the dealer to tell them about this noise over the years. They continued to tell me they didn’t hear or feel anything when I would take it in to be checked. I even had one of their mechanics to get in the car with me, so I could point it out. He told me that was normal. Over the years they said things like the brakes are cold and just have to warm up or that the sound was the auto hold and was designed that way, along with other opinions. It’s continued to get louder over the years and it bumps when you reverse the car or if you cut the wheel far. Now, they’re saying it’s the chassis and a thrust arm needs to be repaired. This was a defect from the beginning and I have the paperwork to show that I contacted them repeatedly about it.

ENGINE

As my vehicle has an electronic oil level check system, I am unable to check my oil level. It gets to around 20% and then stops checking. As per my research, this is due to the oil pump on this particular model year that causes pressure fluctuations and results in this issue. It is unsafe to drive my vehicle as I am unable to check the oil level.

ENGINE

Vehicle didn’t move after coming to a full stop at a traffic light. And it displayed a message stating the starter has overheated and that it needed to cool down. The timer for the cooldown period kept on increasing up to 180 seconds and consequent attempts to start the vehicle after the cooldown period didn’t help.

ELECTRICAL SYSTEM

Vehicle didn’t move after coming to a full stop at a traffic light. And it displayed a message stating the starter has overheated and that it needed to cool down. The timer for the cooldown period kept on increasing up to 180 seconds and consequent attempts to start the vehicle after the cooldown period didn’t help.

ENGINE

The starter motor overheats when the vehicle tries to start. The car does not always start. You can smell the starter burning. I have had the BMW dealership confirm that the starter is overheating and needs to be replaced. 2 independent mechanics witnessed this happen to my vehicle and confirmed as well. Other 2019 BMW X5 vehicles have been recalled for this exact issue and the fire hazard this causes. But not all X5’sfall under the recall - even though when reading through forums many many 2019 X5 owners have vehicles that are not named in the recall but are having this same exact problem. This is a family vehicle and is proving a fire hazard for my family, including my [XXX] son. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

ELECTRICAL SYSTEM

Starter stopped working. VEHICLES Body Style : 2019-2020 BMW X5 (X5 sDrive40i, X5 xDrive40i) SUV Descriptive Information : Power Train : GAS Production Dates : Approximately 68,105 vehicles have been manufactured with an engine starter of a certain production configuration. Basis for recall population determination: Vehicle assembly information and supplier production records were used to determine the specific dates of potentially affected vehicles. Recall component difference to non-recall component: Potentially affected vehicles have an engine starter with a certain production configuration. AUG 01, 2018 - MAY 31, 2020 VIN Range 1 : Begin : NR End : NR Not sequential

ELECTRICAL SYSTEM

Emergency call malfunction light came on. System is an important vehicle safety features. Vehicle taken to dealership for inspection. No visual damage present on vehicle however water ingress from roof shark fin is causing damage to electrical components, TCB and emergency call function. Shark fin antenna cover determined to be causing water ingress after inspection by BMW dealership. Per their recommendation, further water ingress could damage additional electrical components, some critical and therefore immediate need to replace TCB, Aerial antenna, and emergency battery. Vehicle warranty not covering this type of issue. Cost of repair estimated at $2500.

STRUCTURE:BODY

Emergency call malfunction light came on. System is an important vehicle safety features. Vehicle taken to dealership for inspection. No visual damage present on vehicle however water ingress from roof shark fin is causing damage to electrical components, TCB and emergency call function. Shark fin antenna cover determined to be causing water ingress after inspection by BMW dealership. Per their recommendation, further water ingress could damage additional electrical components, some critical and therefore immediate need to replace TCB, Aerial antenna, and emergency battery. Vehicle warranty not covering this type of issue. Cost of repair estimated at $2500.

UNKNOWN OR OTHER

We experienced a serious malfunction in our vehicle’s emergency call system and Bluetooth connectivity, which began immediately after the shark fin cover fell off. This issue appears to be a known defect, as numerous reports suggest that water intrusion through the exposed area can cause damage to the emergency communication system and GPS functionality. This is a major safety concern, as it compromises critical emergency features and wireless connectivity, impacting the vehicle’s overall functionality. Despite this being a design flaw, the dealership is charging us over $5,000 for repairs, which is an unreasonable burden for a defect that should have been properly sealed and protected during manufacturing. For the safety of all drivers, this defective shark fin assembly must be recalled, redesigned, and properly sealed to prevent further failures. We urge the manufacturer to take immediate action to address this safety hazard.

UNKNOWN OR OTHER

I have a 2019 BMW x5. My starter failed and I got a notification at the same time through my BMW app that there was a safety recall "RE: Recall 24V-576: Engine Starter – B12 05 24". The recall instructs the dealer that the Correction is "DME software update that will prevent the engine starter from being overloaded". This is all fine. It then gives the instruction "Note: Some vehicles may also be affected by the following technical campaign: 0012240600 Check and, if necessary, replace starter motor Please ensure that, if possible, both technical actions are processed at the same time." My issue is that the initial Recall is the clear issue causing the starter failure and they have acknowledged this in the technical campaign following. However, my vehicle's VIN is not included in the technical campaign that instructs them to replace the starter even though it was their negligence which caused the failure which they have acknowledged. What component or system failed or malfunctioned, and is it available for inspection upon request? No I paid to have the starter replaced. How was your safety or the safety of others put at risk? Me and my vehicle were left stranded, sometimes In the road due to auto start, multiple times. Has the problem been reproduced or confirmed by a dealer or independent service center? Yes, by the dealer. Has the vehicle or component been inspected by the manufacturer, police, insurance representatives or others? Yes, inspected by the dealer. Were there any warning lamps, messages or other symptoms of the problem prior to the failure, and when did they first appear? No there were no warnings.

ENGINE

I have a 2019 BMW x5. My starter failed and I got a notification at the same time through my BMW app that there was a safety recall "RE: Recall 24V-576: Engine Starter – B12 05 24". The recall instructs the dealer that the Correction is "DME software update that will prevent the engine starter from being overloaded". This is all fine. It then gives the instruction "Note: Some vehicles may also be affected by the following technical campaign: 0012240600 Check and, if necessary, replace starter motor Please ensure that, if possible, both technical actions are processed at the same time." My issue is that the initial Recall is the clear issue causing the starter failure and they have acknowledged this in the technical campaign following. However, my vehicle's VIN is not included in the technical campaign that instructs them to replace the starter even though it was their negligence which caused the failure which they have acknowledged. What component or system failed or malfunctioned, and is it available for inspection upon request? No I paid to have the starter replaced. How was your safety or the safety of others put at risk? Me and my vehicle were left stranded, sometimes In the road due to auto start, multiple times. Has the problem been reproduced or confirmed by a dealer or independent service center? Yes, by the dealer. Has the vehicle or component been inspected by the manufacturer, police, insurance representatives or others? Yes, inspected by the dealer. Were there any warning lamps, messages or other symptoms of the problem prior to the failure, and when did they first appear? No there were no warnings.

ELECTRICAL SYSTEM

I have a 2019 BMW x5. My starter failed and I got a notification at the same time through my BMW app that there was a safety recall "RE: Recall 24V-576: Engine Starter – B12 05 24". The recall instructs the dealer that the Correction is "DME software update that will prevent the engine starter from being overloaded". This is all fine. It then gives the instruction "Note: Some vehicles may also be affected by the following technical campaign: 0012240600 Check and, if necessary, replace starter motor Please ensure that, if possible, both technical actions are processed at the same time." My issue is that the initial Recall is the clear issue causing the starter failure and they have acknowledged this in the technical campaign following. However, my vehicle's VIN is not included in the technical campaign that instructs them to replace the starter even though it was their negligence which caused the failure which they have acknowledged. What component or system failed or malfunctioned, and is it available for inspection upon request? No I paid to have the starter replaced. How was your safety or the safety of others put at risk? Me and my vehicle were left stranded, sometimes In the road due to auto start, multiple times. Has the problem been reproduced or confirmed by a dealer or independent service center? Yes, by the dealer. Has the vehicle or component been inspected by the manufacturer, police, insurance representatives or others? Yes, inspected by the dealer. Were there any warning lamps, messages or other symptoms of the problem prior to the failure, and when did they first appear? No there were no warnings.

ENGINE

Oil pressure warning

AIR BAGS

Passenger seatbelt restraint

SEAT BELTS

Passenger seatbelt restraint

ENGINE

I received an Important Safety Recall notice indicating that a manufacturing defect could cause my vehicle to catch fire. I brought the car to New Country BMW in Hartford, CT to have this corrected and was advised that I would be charged $2,200 to replace the "TCB" in order to address the safety recall. This does not seem right to charge me to correct a safety defect mandated by NHTSA. The vehicle is owned by and registered to Slade & Company, LLC. Please advise.

AIR BAGS

Passenger Restraint warning light kept coming on. Dealer was able to reset twice and now they are telling me I need a new pad sensor under the seat and estimate is $1800.00 Reading BMW blogs this is an ongoing problem that BMW is aware of but will not recall.

FORWARD COLLISION AVOIDANCE: WARNINGS

Subject: Complaint Regarding Water Intrusion and Electrical Failures in 2019 BMW X5 To Whom It May Concern, I am writing to formally lodge a complaint regarding a recurring and potentially hazardous issue with my 2019 BMW X5. The issue involves water intrusion through the shark fin antenna, which has caused significant electrical malfunctions in my vehicle. Description of the Problem Water appears to be leaking into the vehicle through the shark fin antenna located on the roof. This has resulted in: 1.Failure of the infotainment system (screen not functioning). 2.Inability to start the car (starter not activating). 3.Turn signals operating without the typical cabin clicking sound. This issue has left the vehicle inoperable on multiple occasions and poses a safety risk, as critical systems such as the emergency call function and vehicle ignition are affected. Impact on Safety •A malfunctioning starter prevents the vehicle from being driven, potentially leaving me stranded in unsafe locations. •Turn signal failures reduce the audible warning, increasing the risk of accidents. •Water-damaged electrical components could lead to further issues, such as shorts or fires. Research and Observations After researching, I found that other BMW owners have reported similar issues involving water intrusion through the shark fin antenna, leading to widespread electrical problems. This suggests a potential design or manufacturing defect. Request for Action I respectfully request that the NHTSA investigate this issue to determine whether it constitutes a safety defect requiring a recall or service bulletin from BMW. Vehicle Information •Make/Model: BMW X5 •Year: 2019 •VIN: [XXX] •Mileage at Time of Failure: 72,000 •start Date of Incident(s): [XXX] Supporting Documentation I am happy to provide photos, repair bills, or any other supporting evidence upon request. Thank you for your attention to this matter. I look forward to INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

LANE DEPARTURE: WARNING

Subject: Complaint Regarding Water Intrusion and Electrical Failures in 2019 BMW X5 To Whom It May Concern, I am writing to formally lodge a complaint regarding a recurring and potentially hazardous issue with my 2019 BMW X5. The issue involves water intrusion through the shark fin antenna, which has caused significant electrical malfunctions in my vehicle. Description of the Problem Water appears to be leaking into the vehicle through the shark fin antenna located on the roof. This has resulted in: 1.Failure of the infotainment system (screen not functioning). 2.Inability to start the car (starter not activating). 3.Turn signals operating without the typical cabin clicking sound. This issue has left the vehicle inoperable on multiple occasions and poses a safety risk, as critical systems such as the emergency call function and vehicle ignition are affected. Impact on Safety •A malfunctioning starter prevents the vehicle from being driven, potentially leaving me stranded in unsafe locations. •Turn signal failures reduce the audible warning, increasing the risk of accidents. •Water-damaged electrical components could lead to further issues, such as shorts or fires. Research and Observations After researching, I found that other BMW owners have reported similar issues involving water intrusion through the shark fin antenna, leading to widespread electrical problems. This suggests a potential design or manufacturing defect. Request for Action I respectfully request that the NHTSA investigate this issue to determine whether it constitutes a safety defect requiring a recall or service bulletin from BMW. Vehicle Information •Make/Model: BMW X5 •Year: 2019 •VIN: [XXX] •Mileage at Time of Failure: 72,000 •start Date of Incident(s): [XXX] Supporting Documentation I am happy to provide photos, repair bills, or any other supporting evidence upon request. Thank you for your attention to this matter. I look forward to INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

ELECTRICAL SYSTEM

Subject: Complaint Regarding Water Intrusion and Electrical Failures in 2019 BMW X5 To Whom It May Concern, I am writing to formally lodge a complaint regarding a recurring and potentially hazardous issue with my 2019 BMW X5. The issue involves water intrusion through the shark fin antenna, which has caused significant electrical malfunctions in my vehicle. Description of the Problem Water appears to be leaking into the vehicle through the shark fin antenna located on the roof. This has resulted in: 1.Failure of the infotainment system (screen not functioning). 2.Inability to start the car (starter not activating). 3.Turn signals operating without the typical cabin clicking sound. This issue has left the vehicle inoperable on multiple occasions and poses a safety risk, as critical systems such as the emergency call function and vehicle ignition are affected. Impact on Safety •A malfunctioning starter prevents the vehicle from being driven, potentially leaving me stranded in unsafe locations. •Turn signal failures reduce the audible warning, increasing the risk of accidents. •Water-damaged electrical components could lead to further issues, such as shorts or fires. Research and Observations After researching, I found that other BMW owners have reported similar issues involving water intrusion through the shark fin antenna, leading to widespread electrical problems. This suggests a potential design or manufacturing defect. Request for Action I respectfully request that the NHTSA investigate this issue to determine whether it constitutes a safety defect requiring a recall or service bulletin from BMW. Vehicle Information •Make/Model: BMW X5 •Year: 2019 •VIN: [XXX] •Mileage at Time of Failure: 72,000 •start Date of Incident(s): [XXX] Supporting Documentation I am happy to provide photos, repair bills, or any other supporting evidence upon request. Thank you for your attention to this matter. I look forward to INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

FUEL/PROPULSION SYSTEM

Our 2019 BMW X5 triggered a warning light requiring us to pull over immediately and tow the vehicle to the nearest dealer. It currently has 35,000 miles and the dealer informed us that the oil pump failed. After research and discussion with the dealer this has occurred with multiple 2019 X5's at that particular dealer as well as others. BMW has not issued a recall or extended warranty for the oil pump that is included in the B58 Engine. That particular oil pump has casing that is made of plastic that is known to fail. In the 2020 model they then replaced that casing with metal. It is clear BMW knows of this issue and is not taking action to ensure the consumer's safety and investment is addressed.

ENGINE

Our 2019 BMW X5 triggered a warning light requiring us to pull over immediately and tow the vehicle to the nearest dealer. It currently has 35,000 miles and the dealer informed us that the oil pump failed. After research and discussion with the dealer this has occurred with multiple 2019 X5's at that particular dealer as well as others. BMW has not issued a recall or extended warranty for the oil pump that is included in the B58 Engine. That particular oil pump has casing that is made of plastic that is known to fail. In the 2020 model they then replaced that casing with metal. It is clear BMW knows of this issue and is not taking action to ensure the consumer's safety and investment is addressed.

ELECTRICAL SYSTEM

I am writing to file a complaint against BMW for the replacement of the starter in my 2019 BMW X5 (VIN # [XXX] ) which I had to pay for out of pocket in March 2024. My vehicle failed to start after repeated attempts. After a call to the dealership they told me I would have to have it towed to the dealership at my own expense at a total of $266 for them to assess. The dealership confirmed that the starter needed replacement which cost me an additional $1736.78 out of pocket. After receiving a recall notice from BMW, I learned that this issue is related to a known safety defect with the starter which can lead to electrical overload, overheating, and in rare cases a fire risk. Given that I had to replace the faulty starter before the recall was issued, I am requesting reimbursement for the costs I incurred -$2002.78 which includes the towing charges and starter replacement. I reached out to Joseph Battle (Service Advisor) at BMW of Nashville, and he informed me that reimbursement is not possible only a software upgrade. This response is unacceptable, as I should not have to bear the cost for a safety issue BMW has since acknowledged. I kindly request reimbursement for the full amount of $2002.78. Please review the attached invoices and recall notice. I look forward to your prompt response and resolution of this matter. [XXX] and [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

POWER TRAIN

Starter: The vehicle did not start at 44,000 miles. The local repair shop replaced a new starter for $1,100