2016 BMW 428I Complaints and Recall Information
The 2016 BMW 428I has 34 complaints and 2 recalls filed with NHTSA. Owners most frequently report issues related to an open recall for the engine coolant pump and electrical system, with parts for the recall repair unavailable for several months. Several complaints mention engine overheating, stalling, unusual burning smells, and smoke from the engine compartment, along with vehicle hesitation and abnormal coolant leaks.
Common Issues
- Recall parts unavailable. Owners report receiving recall notifications but cannot get repairs due to unavailable replacement parts, with some dealers refusing inspections or assistance.
- Engine overheating. Several complaints mention the engine overheating, sometimes accompanied by smoke from the engine compartment and rising engine temperature gauge readings.
- Stalling problems. Reports of the vehicle stalling while driving or in traffic, often with strange noises and burning smells.
- Electrical system malfunction. Fault codes related to communication loss with the engine coolant pump control module have been reported, linked to the open recall.
- Engine coolant leaks. Some owners note abnormal coolant leaks without warning lights, affecting engine performance and cooling.
- Dealer diagnostic fees. Owners state dealers require payment for diagnostics to confirm recall-related faults, with no reimbursement offered, causing delays in repair.
- Manufacturer communication issues. Complaints include numerous attempts to contact the manufacturer without resolution or assistance regarding the recall repair delays.
- Safety concerns. Owners report feeling unsafe driving due to unresolved engine cooling failures and a lack of available remedies for recall-related defects.
- Damage to engine components. Owners report damage to the coolant housing, water pump, thermostat, and engine reportedly caused by the recalled defect.
Two recalls affecting the 2016 BMW 428I involve the electrical system and engine cooling system. The recalls address a defective water pump electrical connector that may short circuit if exposed to water. Repair parts have been unavailable, delaying fixes.
Recalls
- Water pump electrical connector. Recall number 24V608000 affects 720,796 vehicles. The defect is an improperly sealed electrical connector on the water pump exposed to water, which may short circuit and increase fire risk. Dealers will inspect and replace the water pump and connector as needed and install a protective shield free of charge. Owner notifications were mailed March 28, 2025.
- Engine coolant pump. Part of recall 24V608000 impacting the same number of vehicles. The pump’s electrical connector defect may cause short circuits that raise fire risk. Repairs involve inspection and replacement of the water pump and plug connector with a protective shield installed at no cost. Notifications mailed March 28, 2025.
Owners dealing with repeated repairs, safety defects, or unresolved recall issues on this vehicle may have rights under their state’s lemon law.
2016 BMW 428I Summary
2016
Model Year
34
Total Complaints
1
Total Recalls
720796
Vehicles Affected
Recalls
2016 BMW 428I
720796 vehicles affected
ENGINE AND ENGINE COOLING:COOLING SYSTEM:PUMP
BMW of North America, LLC. (BMW) is recalling certain 2012-2015 X1 sDrive28i, X1 xDrive28i, 2012-2016 Z4 sDrive28i, 528i, 528i xDrive, 328i, 328xi, 2016-2018 X5 xdrive 40e, 2014-2016 228i, 228xi, 428i, 428i xDrive, 328xi Gran Turismo, 2013-2017 X3 sDrive28i, X3 xDrive28i, 2015-2018 X4 xDrive28i, 2015-2016 428xi vehicles. An improperly sealed electrical connector on the water pump may be exposed to water and short circuit.
Risk: An electrical short increases the risk of a fire.
Complaints
2016 BMW 428I
ID: 2125817ELECTRICAL SYSTEM
The contact owns a 2016 BMW 428I. The contact received notification of NHTSA Campaign Number: 24V608000 (ENGINE AND ENGINE COOLING, ELECTRICAL SYSTEM); however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure.
2016 BMW 428I
ID: 2125816ENGINE AND ENGINE COOLING
The contact owns a 2016 BMW 428I. The contact received notification of NHTSA Campaign Number: 24V608000 (ENGINE AND ENGINE COOLING, ELECTRICAL SYSTEM); however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure.
2016 BMW 428I
ID: 2119352ELECTRICAL SYSTEM
The contact owns a 2016 BMW 428I. The contact stated that upon further inspection, the vehicle had an abnormal engine coolant leak. No warning light was illuminated. The contact stated that the engine temperature gauge was rising abnormally. The contact received notification of NHTSA Campaign Number: 24V608000 (Engine and Engine Cooling, Electrical System); however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the failure. The failure mileage was approximately 115,000.
2016 BMW 428I
ID: 2119351ENGINE AND ENGINE COOLING
The contact owns a 2016 BMW 428I. The contact stated that upon further inspection, the vehicle had an abnormal engine coolant leak. No warning light was illuminated. The contact stated that the engine temperature gauge was rising abnormally. The contact received notification of NHTSA Campaign Number: 24V608000 (Engine and Engine Cooling, Electrical System); however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the failure. The failure mileage was approximately 115,000.
2016 BMW 428I
ID: 2111052ELECTRICAL SYSTEM
The contact owns a 2016 BMW 428I. The contact stated while driving 20 MPH, the vehicle hesitated, and the contact noticed smoke coming from the engine compartment. The check engine warning light was illuminated. An independent mechanic was contacted. The vehicle was taken to an independent mechanic and was diagnosed and determined that the engine was overheating, and the air condition system had failed. The vehicle was not repaired. The manufacturer was notified of the failure but offered no assistance. The contact related the failure to NHTSA Campaign Number: 24V608000 (ENGINE AND ENGINE COOLING, ELECTRICAL SYSTEM). The contact stated that the manufacturer had exceeded a reasonable amount of time to repair the recall. The contact was referred to the NHTSA Hotline for assistance. The failure mileage was unknown.
2016 BMW 428I
ID: 2111051ENGINE AND ENGINE COOLING
The contact owns a 2016 BMW 428I. The contact stated while driving 20 MPH, the vehicle hesitated, and the contact noticed smoke coming from the engine compartment. The check engine warning light was illuminated. An independent mechanic was contacted. The vehicle was taken to an independent mechanic and was diagnosed and determined that the engine was overheating, and the air condition system had failed. The vehicle was not repaired. The manufacturer was notified of the failure but offered no assistance. The contact related the failure to NHTSA Campaign Number: 24V608000 (ENGINE AND ENGINE COOLING, ELECTRICAL SYSTEM). The contact stated that the manufacturer had exceeded a reasonable amount of time to repair the recall. The contact was referred to the NHTSA Hotline for assistance. The failure mileage was unknown.
2016 BMW 428I
ID: 2094817ENGINE
The engine coolant pump on my 2016 BMW 4 Series has an open recall (#24V-608), issued in August 2024. It’s been almost a year, and the remedy is still marked as "Not Available." Recently, my check engine light came on. I used my personal OBD-II scanner and retrieved fault code U019F, which indicates “Lost Communication with Engine Coolant Pump Control Module.” This is directly related to the recalled component. I contacted BMW of Bay Ridge in Brooklyn, NY, and they told me I need to pay $335 for a diagnostic, even though I already provided the fault code and it matches the recall issue. They said this is a “standard diagnostic fee,” and they do not offer reimbursement even if it turns out to be related to the recall. BMW North America customer support told me that if a dealership confirms the fault is recall-related, they may try to expedite the remedy. But to get that confirmation, I’m expected to pay out of pocket first — which I find unacceptable since the part is already under an open recall and has now failed. So far, no dealer or service center has inspected the vehicle officially because I don’t want to pay $335 to confirm something I already know. Yes, my safety is at risk — the engine cooling system is compromised, and I’m afraid to drive the car. I feel severely impacted and stuck in a situation where BMW won’t take responsibility unless I pay first. This is unreasonable. I believe BMW should cover diagnostics or offer another way to confirm the issue without forcing owners to pay out of pocket for their known safety defect. I’m requesting NHTSA’s help in resolving this issue.
2016 BMW 428I
ID: 2094816ELECTRICAL SYSTEM
The engine coolant pump on my 2016 BMW 4 Series has an open recall (#24V-608), issued in August 2024. It’s been almost a year, and the remedy is still marked as "Not Available." Recently, my check engine light came on. I used my personal OBD-II scanner and retrieved fault code U019F, which indicates “Lost Communication with Engine Coolant Pump Control Module.” This is directly related to the recalled component. I contacted BMW of Bay Ridge in Brooklyn, NY, and they told me I need to pay $335 for a diagnostic, even though I already provided the fault code and it matches the recall issue. They said this is a “standard diagnostic fee,” and they do not offer reimbursement even if it turns out to be related to the recall. BMW North America customer support told me that if a dealership confirms the fault is recall-related, they may try to expedite the remedy. But to get that confirmation, I’m expected to pay out of pocket first — which I find unacceptable since the part is already under an open recall and has now failed. So far, no dealer or service center has inspected the vehicle officially because I don’t want to pay $335 to confirm something I already know. Yes, my safety is at risk — the engine cooling system is compromised, and I’m afraid to drive the car. I feel severely impacted and stuck in a situation where BMW won’t take responsibility unless I pay first. This is unreasonable. I believe BMW should cover diagnostics or offer another way to confirm the issue without forcing owners to pay out of pocket for their known safety defect. I’m requesting NHTSA’s help in resolving this issue.
2016 BMW 428I
ID: 2086938ELECTRICAL SYSTEM
The contact owns a 2016 BMW 428I. The contact received notification of NHTSA Campaign Number: 24V608000 (Engine and Engine Cooling, Electrical System); however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.
2016 BMW 428I
ID: 2086937ENGINE AND ENGINE COOLING
The contact owns a 2016 BMW 428I. The contact received notification of NHTSA Campaign Number: 24V608000 (Engine and Engine Cooling, Electrical System); however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.
2016 BMW 428I
ID: 2084785ELECTRICAL SYSTEM
The contact owns a 2016 BMW 428I. The contact received notification of NHTSA Campaign Number: 24V608000 (Engine and Engine Cooling, Electrical System) however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.
2016 BMW 428I
ID: 2084784ENGINE AND ENGINE COOLING
The contact owns a 2016 BMW 428I. The contact received notification of NHTSA Campaign Number: 24V608000 (Engine and Engine Cooling, Electrical System) however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.
2016 BMW 428I
ID: 2080791ELECTRICAL SYSTEM
The contact owns a 2016 BMW 428I. The contact received notification of NHTSA Campaign Number: 24V608000 (ENGINE AND ENGINE COOLING, ELECTRICAL SYSTEM); however, the part to do the recall repair was unavailable. The contact stated that several dealers were contacted, and the contact was informed that parts were no longer available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available .
2016 BMW 428I
ID: 2080790ENGINE AND ENGINE COOLING
The contact owns a 2016 BMW 428I. The contact received notification of NHTSA Campaign Number: 24V608000 (ENGINE AND ENGINE COOLING, ELECTRICAL SYSTEM); however, the part to do the recall repair was unavailable. The contact stated that several dealers were contacted, and the contact was informed that parts were no longer available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available .
2016 BMW 428I
ID: 2078644ELECTRICAL SYSTEM
The contact owns a 2016 BMW 428I. The contact received notification of NHTSA Campaign Number: 24V608000 (Engine and Engine Cooling, Electrical System); however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.
2016 BMW 428I
ID: 2078643ENGINE AND ENGINE COOLING
The contact owns a 2016 BMW 428I. The contact received notification of NHTSA Campaign Number: 24V608000 (Engine and Engine Cooling, Electrical System); however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.
2016 BMW 428I
ID: 2077453UNKNOWN OR OTHER
My 2016 BMW 428i is part of an active recall for a defective engine coolant pump. This defect caused damage to my coolant housing, water pump, thermostat, and engine, and BMW has stated there is no fix available. My vehicle is unsafe and undrivable, yet BMW has not provided any solutions. I am requesting that NHTSA investigate and require BMW to provide a resolution, such as repairs, compensation, or a buyback.
2016 BMW 428I
ID: 2077452ENGINE
My 2016 BMW 428i is part of an active recall for a defective engine coolant pump. This defect caused damage to my coolant housing, water pump, thermostat, and engine, and BMW has stated there is no fix available. My vehicle is unsafe and undrivable, yet BMW has not provided any solutions. I am requesting that NHTSA investigate and require BMW to provide a resolution, such as repairs, compensation, or a buyback.
2016 BMW 428I
ID: 2076157ELECTRICAL SYSTEM
The manufacturer has not remedied recall number 24V-608 Water Pump Electrical Connector in a reasonable time. I have contacted my BMW local service provider and they say the manufacturer has nor supplied the necessary parts with no commitment n when parts will be available.
2016 BMW 428I
ID: 2074753ENGINE AND ENGINE COOLING
The contact owns a 2016 BMW 428I. The contact received notification of NHTSA Campaign Number: 24V608000 (Engine and Engine Cooling, Electrical System); however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was made aware of the issue and confirmed that parts were not yet available. The manufacturer was not made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.
2016 BMW 428I
ID: 2074752ELECTRICAL SYSTEM
The contact owns a 2016 BMW 428I. The contact received notification of NHTSA Campaign Number: 24V608000 (Engine and Engine Cooling, Electrical System); however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was made aware of the issue and confirmed that parts were not yet available. The manufacturer was not made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.
2016 BMW 428I
ID: 2071166ENGINE AND ENGINE COOLING
The contact owns a 2016 BMW 428I. The contact received notification of NHTSA Campaign Number: 24V608000 (Engine and Engine Cooling, Electrical System); however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.
2016 BMW 428I
ID: 2071165ELECTRICAL SYSTEM
The contact owns a 2016 BMW 428I. The contact received notification of NHTSA Campaign Number: 24V608000 (Engine and Engine Cooling, Electrical System); however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.
2016 BMW 428I
ID: 2067974ELECTRICAL SYSTEM
The contact owns a 2016 BMW 428I. The contact received notification of NHTSA Campaign Number: 24V608000 (Engine and Engine Cooling, Electrical system); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.
2016 BMW 428I
ID: 2067973ENGINE AND ENGINE COOLING
The contact owns a 2016 BMW 428I. The contact received notification of NHTSA Campaign Number: 24V608000 (Engine and Engine Cooling, Electrical system); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.
2016 BMW 428I
ID: 2067675UNKNOWN OR OTHER
I hear weird sounds in the car and it smells like it's burning. The car stalls while driving and while in traffic.
2016 BMW 428I
ID: 2067674ENGINE
I hear weird sounds in the car and it smells like it's burning. The car stalls while driving and while in traffic.
2016 BMW 428I
ID: 2067673ELECTRICAL SYSTEM
I hear weird sounds in the car and it smells like it's burning. The car stalls while driving and while in traffic.
2016 BMW 428I
ID: 2067103ELECTRICAL SYSTEM
The contact owns a 2016 BMW 428I. The contact received notification of NHTSA Campaign Number: 24V608000 (Engine and Engine Cooling, Electrical System); however, the part to do the recall repair was not yet available. The local dealer was not contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.
2016 BMW 428I
ID: 2067102ENGINE AND ENGINE COOLING
The contact owns a 2016 BMW 428I. The contact received notification of NHTSA Campaign Number: 24V608000 (Engine and Engine Cooling, Electrical System); however, the part to do the recall repair was not yet available. The local dealer was not contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.
2016 BMW 428I
ID: 2060234ELECTRICAL SYSTEM
The contact owns a 2016 BMW 428I. The contact received notification of NHTSA Campaign Number: 24V608000 (Engine and Engine Cooling, Electrical System); however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.
2016 BMW 428I
ID: 2060233ENGINE AND ENGINE COOLING
The contact owns a 2016 BMW 428I. The contact received notification of NHTSA Campaign Number: 24V608000 (Engine and Engine Cooling, Electrical System); however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.
2016 BMW 428I
ID: 2058264ENGINE AND ENGINE COOLING
The contact owns a 2016 BMW 428I. The contact received notification of NHTSA Campaign Number: 24V608000 (ENGINE AND ENGINE COOLING, ELECTRICAL SYSTEM); however, the part to do the recall repair was unavailable. The local dealer was contacted, and it was confirmed that the part was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.
2016 BMW 428I
ID: 2055758UNKNOWN OR OTHER
The vehicle has had an open recall for more than 5 months as of today. No remedy is available. The dealer is refusing to assist with any solution to this problem or inspect the vehicle for this particular issue.