2021 AUDI Q7

ELECTRICAL SYSTEM: INSTRUMENT CLUSTER/PANEL

Volkswagen Group of America, Inc. (Audi) is recalling certain 2021 SQ8, A6 SEDAN, A7, A8, Q7, Q8, RS6 Avant, RS7, RSQ8, S6 SEDAN, S7, S8, A6 Allroad, and SQ7 vehicles. Due to a software error, the instrument panel display may fail.

Risk: An instrument panel display that fails to show critical safety information, such as the speedometer or warning lights, increases the risk of a crash.

SUSPENSION:REAR:AXLE:NON-POWERED AXLE ASSEMBLY

Volkswagen Group of America, Inc. (Audi) is recalling certain 2019-2021 Audi A5 Sportback, RS5 Coupe, RS5 Sportback, S5 Sportback, 2020-2021 A4 Allroad, A4 Sedan, A5 Cabriolet, A5 Coupe, A6 Allroad, A6 Sedan, A7, A8, Q5, S4 Sedan, S5 Coupe, S5 Cabriolet, S6 Sedan, S7, S8, SQ5, 2021 Q5 Sportback, Q7, Q8, RS6 Avant, RS7, RSQ8, SQ5 Sportback, SQ7, and SQ8 vehicles. The rear axle alignment may not have been inspected after the repairs for Recall 21V-295 (42L1) were performed.

Risk: Rear axle misalignment may cause premature or uneven tire wear, increasing the risk of a crash.

BACK OVER PREVENTION:DISPLAY FUNCTION

Volkswagen Group of America, Inc. (Volkswagen) is recalling certain 2021 Audi A8, RS7, RS6 Avant, RS5 Sportback, RS5 Coupe, Q8, Q7, Q5 Sportback, S4 Sedan, Q5, A7, A6, A6 Allroad, A5 Sportback, A5 Coupe, A5 Cabrioleet, A4 Sedan, A4 Allroad, E-Tron Sportback Quattro, SQ7, S5 Cabriolet, E-Tron Quattro, SQ8, SQ5 Sportback, SQ5, S8, S7, S6 Sedan, S5 Sportback, S5 Coupe, 2022 E-Tron GT, and 2021-2022 RSQ8 vehicles. Due to a software issue, a blank or black screen may be displayed instead of the rearview camera image when the vehicle is placed in reverse gear. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 111, "Rear Visibility."

Risk: A blank rearview camera display can reduce the driver's rear visibility, increasing the risk of a crash.

AIR BAGS:FRONTAL

Volkswagen Group of America, Inc. (Audi) is recalling certain 2020-2021 Audi Q7 vehicles. The air bag control module may deploy the second stage of the front passenger air bag too quickly after the first stage when the seat is occupied by an unbelted child. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 208, "Occupant Crash Protection."

Risk: During a crash necessitating the deployment of the passenger air bag, the second stage may deploy too quickly when a child is in the front passenger seat, increasing the risk of injury.

SUSPENSION:REAR:AXLE:NON-POWERED AXLE ASSEMBLY

Volkswagen Group of America, Inc. (Audi) is recalling certain 2021 Q7, Q8, Q5 Sportback, SQ5 Sportback, RS6 Avant, RS7, RS Q8, 2020-2021 Audi S6 sedan, Q5, A8, S8, A7, A6 Allroad, A5 Cabriolet, A4 sedan, A4 Allroad, SQ5, S7, A6 sedan, S5 coupe, S4 sedan, S5 Cabriolet, A5 coupe, 2019-2021 RS5 coupe, A5 Sportback, S5 Sportback, RS5 Sportback vehicles. The lock nut on the trailing arm of the rear axle may break due to stress corrosion.

Risk: A broken lock nut may misalign the rear axle, causing a loss of control and increasing the risk of a crash.

SEAT BELTS

Volkswagen Group of America, Inc. (Volkswagen) is recalling certain 2021 Volkswagen ID4, Audi A4 Allroad, A4 Sedan, A5 Cabriolet, A5 Coupe, A5 Sportback, A6 Allroad, A6 Sedan, A7, A8, E-Tron Quattro, E-Tron Sportback Quattro, Q3, Q5, Q5 Sportback, Q7, Q8, RS5 Sportback, RS5 Coupe, RS6 Avant, RS7, RSQ8, S4 Sedan, S5 Cabriolet, S5 Coupe, S5 Sportback, S6 Sedan, S7, S8, SQ5, SQ5 Sportback, SQ7, SQ8, and 2021-2022 S3 Sedan vehicles. The rear seat belt automatic locking retractors may deactivate early, which can prevent the child restraint system from securing properly. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 208, "Occupant Crash Protection."

Risk: An unsecured child restraint system can increase the risk of injury during a crash.

ENGINE

El carro fue comprado en febrero 2024 en greenway ford inclui un paquete de cambio de aceite,rotacion de llantas y cambio de los limpiabrisas.esto ha sido un dolor de cabeza. cada vez que se le realiza el servicio sale con la luz del ingenier prendido, en la computadora de auto zone aparece TURBOCHARGER INTERCOOLER(P0299). Ademas El asiento del pasajero esta siempre muy caliente el carro gasta demasiada gasolina y esta perdiendo velocidad,en verdad no se si el carro esta gastando aceite, ya que recién cambiado el sistema me mostro falta de aceite .o el consecionario no cambio el aceite correctamente..

UNKNOWN OR OTHER

El carro fue comprado en febrero 2024 en greenway ford inclui un paquete de cambio de aceite,rotacion de llantas y cambio de los limpiabrisas.esto ha sido un dolor de cabeza. cada vez que se le realiza el servicio sale con la luz del ingenier prendido, en la computadora de auto zone aparece TURBOCHARGER INTERCOOLER(P0299). Ademas El asiento del pasajero esta siempre muy caliente el carro gasta demasiada gasolina y esta perdiendo velocidad,en verdad no se si el carro esta gastando aceite, ya que recién cambiado el sistema me mostro falta de aceite .o el consecionario no cambio el aceite correctamente..

UNKNOWN OR OTHER

On [XXX], I experienced multiple failures of core safety systems in my 2021 Audi Q7 that put my 17-month-old child at serious risk and exposed critical flaws in how the vehicle’s systems operate and record events. On [XXX], the pre sense automatic braking system suddenly engaged while I was driving approximately 35 mph on a clear, empty suburban road. There were no visible obstructions, no warning lights, and nothing recorded in the vehicle’s logs. This occurred less than 48 hours after the vehicle had received recall-related software updates and routine service at an Audi dealership. Prior to that service, the vehicle had no history of mechanical or safety issues. The following day, the keyless entry and anti-lockout system failed. I placed my toddler in his rear-facing car seat behind the front passenger seat and set our baby bag—with the key fob inside—on the rear seat. After closing the door and walking to the driver’s side, the car unexpectedly locked. The fob and my child were both inside. The outdoor temperature was over 90°F. I attempted to open the vehicle and then to break the window with tools, without success. After approximately seven minutes, I broke the driver’s side window with a sledgehammer and removed my child from the car. The car alarm eventually activated, but no lock-in event, key fob error, or warning was recorded. The vehicle was inspected by the dealership twice and Audi Corporate engineers once. Audi confirmed faults in the emergency call module, comfort system, rear lid sensor, and parking sensors. However, they could not reproduce or explain the braking event or lock-in failure. Audi confirmed that the vehicle should not be able to lock with the key inside, and they do not know why it did and are unable to guarantee the safety feature will work in the future. The vehicle has not been driven since. The failure of both safety function and system visibility placed my child in danger. I am requesting a safety investigation. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION

FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING

On [XXX], I experienced multiple failures of core safety systems in my 2021 Audi Q7 that put my 17-month-old child at serious risk and exposed critical flaws in how the vehicle’s systems operate and record events. On [XXX], the pre sense automatic braking system suddenly engaged while I was driving approximately 35 mph on a clear, empty suburban road. There were no visible obstructions, no warning lights, and nothing recorded in the vehicle’s logs. This occurred less than 48 hours after the vehicle had received recall-related software updates and routine service at an Audi dealership. Prior to that service, the vehicle had no history of mechanical or safety issues. The following day, the keyless entry and anti-lockout system failed. I placed my toddler in his rear-facing car seat behind the front passenger seat and set our baby bag—with the key fob inside—on the rear seat. After closing the door and walking to the driver’s side, the car unexpectedly locked. The fob and my child were both inside. The outdoor temperature was over 90°F. I attempted to open the vehicle and then to break the window with tools, without success. After approximately seven minutes, I broke the driver’s side window with a sledgehammer and removed my child from the car. The car alarm eventually activated, but no lock-in event, key fob error, or warning was recorded. The vehicle was inspected by the dealership twice and Audi Corporate engineers once. Audi confirmed faults in the emergency call module, comfort system, rear lid sensor, and parking sensors. However, they could not reproduce or explain the braking event or lock-in failure. Audi confirmed that the vehicle should not be able to lock with the key inside, and they do not know why it did and are unable to guarantee the safety feature will work in the future. The vehicle has not been driven since. The failure of both safety function and system visibility placed my child in danger. I am requesting a safety investigation. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION

ELECTRICAL SYSTEM

On [XXX], I experienced multiple failures of core safety systems in my 2021 Audi Q7 that put my 17-month-old child at serious risk and exposed critical flaws in how the vehicle’s systems operate and record events. On [XXX], the pre sense automatic braking system suddenly engaged while I was driving approximately 35 mph on a clear, empty suburban road. There were no visible obstructions, no warning lights, and nothing recorded in the vehicle’s logs. This occurred less than 48 hours after the vehicle had received recall-related software updates and routine service at an Audi dealership. Prior to that service, the vehicle had no history of mechanical or safety issues. The following day, the keyless entry and anti-lockout system failed. I placed my toddler in his rear-facing car seat behind the front passenger seat and set our baby bag—with the key fob inside—on the rear seat. After closing the door and walking to the driver’s side, the car unexpectedly locked. The fob and my child were both inside. The outdoor temperature was over 90°F. I attempted to open the vehicle and then to break the window with tools, without success. After approximately seven minutes, I broke the driver’s side window with a sledgehammer and removed my child from the car. The car alarm eventually activated, but no lock-in event, key fob error, or warning was recorded. The vehicle was inspected by the dealership twice and Audi Corporate engineers once. Audi confirmed faults in the emergency call module, comfort system, rear lid sensor, and parking sensors. However, they could not reproduce or explain the braking event or lock-in failure. Audi confirmed that the vehicle should not be able to lock with the key inside, and they do not know why it did and are unable to guarantee the safety feature will work in the future. The vehicle has not been driven since. The failure of both safety function and system visibility placed my child in danger. I am requesting a safety investigation. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION

UNKNOWN OR OTHER

The recall involves the virtual cockpit instrument cluster. Audi requires the use of the vehicle’s USB port to complete the update. However, my USB system is not functioning properly. •The Issue: Audi has refused to perform the recall because of the inoperable USB. They have stated that without the USB, they cannot install the update. They are not offering any alternative method or solution to ensure that this recall is completed. •Why This is a Concern: A recall is issued because of a safety-related defect. The manufacturer is obligated under federal law to remedy the defect at no cost to the owner. By refusing to provide a solution beyond requiring a functioning USB, Audi is failing its duty to correct a known safety defect. This leaves me driving a vehicle with an unresolved recall. •My Position: It is unreasonable and negligent for Audi to deny responsibility simply because the recall requires a USB port that is not functioning. The recall repair should be performed regardless, whether through replacement of the port, use of alternate diagnostic tools, or another approved method. By refusing to act, Audi is leaving my vehicle unrepaired, unsafe, and in violation of recall compliance obligations. Requested Action: I respectfully request that the NHTSA investigate Audi’s handling of this recall and require them to provide an effective remedy at no cost to me, in accordance with federal safety recall requirements.

SERVICE BRAKES

I am reporting a severe defect in my 2020 Audi Q7 involving “coolant migration” due to a faulty water pump, a known issue in Audi models (Q7, S4, A6, 2013–2022). This poses critical safety risks due to sudden failure with minimal warning. My out-of-warranty Q7 showed minor coolant fouling near a solenoid, with normal coolant levels and no fluid added. The dealer quoted ~$6,000 to replace the water pump and vacuum system. This defect is highly dangerous due to: Sudden Power Loss: Coolant in the vacuum system impairs solenoids and lines, disrupting engine/turbo function. This can cause abrupt power loss, risking loss of control in traffic or at high speeds, potentially leading to collisions. Catastrophic Overheating: A failing water pump may halt coolant circulation, causing rapid engine overheating without warning, risking sudden engine shutdown and stranding drivers in hazardous conditions like highways. Brake Assist Failure: The vacuum system powers the brake booster. Contamination can reduce braking effectiveness, increasing pedal effort and stopping distances, heightening collision risks in emergencies. Emissions Control Issues: Coolant fouling affects PCV and EVAP systems, causing misfires, stalling, or increased emissions, potentially triggering check engine lights and compromising engine stability. Undetectable Progression: The defect often shows no clear symptoms or warnings until severe damage occurs. My vehicle had only minor fouling that could only be detected by visual inspection, yet extensive repairs were needed, indicating the issue’s stealthy nature, which prevents timely driver intervention. Systemic Issue: Forums and a class-action lawsuit confirm this defect across Audi models, yet owners face high repair costs post-warranty. This defect endangers drivers and others by risking vehicle failure, impaired braking, and unstable performance. I urge NHTSA to investigate and mandate a recall or extended warranty.

ENGINE

I am reporting a severe defect in my 2020 Audi Q7 involving “coolant migration” due to a faulty water pump, a known issue in Audi models (Q7, S4, A6, 2013–2022). This poses critical safety risks due to sudden failure with minimal warning. My out-of-warranty Q7 showed minor coolant fouling near a solenoid, with normal coolant levels and no fluid added. The dealer quoted ~$6,000 to replace the water pump and vacuum system. This defect is highly dangerous due to: Sudden Power Loss: Coolant in the vacuum system impairs solenoids and lines, disrupting engine/turbo function. This can cause abrupt power loss, risking loss of control in traffic or at high speeds, potentially leading to collisions. Catastrophic Overheating: A failing water pump may halt coolant circulation, causing rapid engine overheating without warning, risking sudden engine shutdown and stranding drivers in hazardous conditions like highways. Brake Assist Failure: The vacuum system powers the brake booster. Contamination can reduce braking effectiveness, increasing pedal effort and stopping distances, heightening collision risks in emergencies. Emissions Control Issues: Coolant fouling affects PCV and EVAP systems, causing misfires, stalling, or increased emissions, potentially triggering check engine lights and compromising engine stability. Undetectable Progression: The defect often shows no clear symptoms or warnings until severe damage occurs. My vehicle had only minor fouling that could only be detected by visual inspection, yet extensive repairs were needed, indicating the issue’s stealthy nature, which prevents timely driver intervention. Systemic Issue: Forums and a class-action lawsuit confirm this defect across Audi models, yet owners face high repair costs post-warranty. This defect endangers drivers and others by risking vehicle failure, impaired braking, and unstable performance. I urge NHTSA to investigate and mandate a recall or extended warranty.

ELECTRICAL SYSTEM

I am reporting a severe defect in my 2020 Audi Q7 involving “coolant migration” due to a faulty water pump, a known issue in Audi models (Q7, S4, A6, 2013–2022). This poses critical safety risks due to sudden failure with minimal warning. My out-of-warranty Q7 showed minor coolant fouling near a solenoid, with normal coolant levels and no fluid added. The dealer quoted ~$6,000 to replace the water pump and vacuum system. This defect is highly dangerous due to: Sudden Power Loss: Coolant in the vacuum system impairs solenoids and lines, disrupting engine/turbo function. This can cause abrupt power loss, risking loss of control in traffic or at high speeds, potentially leading to collisions. Catastrophic Overheating: A failing water pump may halt coolant circulation, causing rapid engine overheating without warning, risking sudden engine shutdown and stranding drivers in hazardous conditions like highways. Brake Assist Failure: The vacuum system powers the brake booster. Contamination can reduce braking effectiveness, increasing pedal effort and stopping distances, heightening collision risks in emergencies. Emissions Control Issues: Coolant fouling affects PCV and EVAP systems, causing misfires, stalling, or increased emissions, potentially triggering check engine lights and compromising engine stability. Undetectable Progression: The defect often shows no clear symptoms or warnings until severe damage occurs. My vehicle had only minor fouling that could only be detected by visual inspection, yet extensive repairs were needed, indicating the issue’s stealthy nature, which prevents timely driver intervention. Systemic Issue: Forums and a class-action lawsuit confirm this defect across Audi models, yet owners face high repair costs post-warranty. This defect endangers drivers and others by risking vehicle failure, impaired braking, and unstable performance. I urge NHTSA to investigate and mandate a recall or extended warranty.

FORWARD COLLISION AVOIDANCE: WARNINGS

The instrument cluster failed as was reported in a previous recall. This failure was caused by a hardware problem which was fixed via a software update. Unfortunately, the hardware (instrument cluster) has already been compromised and warning lights are all lit up and some warnings aren't working and the instrument panel still goes blank when driving.

BACK OVER PREVENTION: REARVIEW SYSTEM BRAKING

The instrument cluster failed as was reported in a previous recall. This failure was caused by a hardware problem which was fixed via a software update. Unfortunately, the hardware (instrument cluster) has already been compromised and warning lights are all lit up and some warnings aren't working and the instrument panel still goes blank when driving.

ELECTRICAL SYSTEM

The instrument cluster failed as was reported in a previous recall. This failure was caused by a hardware problem which was fixed via a software update. Unfortunately, the hardware (instrument cluster) has already been compromised and warning lights are all lit up and some warnings aren't working and the instrument panel still goes blank when driving.

ELECTRICAL SYSTEM

The contact owns a 2021 Audi Q7. The contact stated the vehicle was repaired under NHTSA Campaign Number: 25V201000 (Electrical System); however, the repair failed to prevent a failure from occurring. The contact stated that two days after the recall repair, several unknown warning lights illuminated. In addition, the contact stated that after refueling the vehicle, the fuel gauge failed to provide an accurate reading for the fuel. The contact stated that the check coolant and temperature warning lights were intermittently illuminated. The local dealer was contacted, but the vehicle was not diagnosed or repaired due to the cost. The manufacturer was made aware of the failure. The failure mileage was approximately 105,000.

VEHICLE SPEED CONTROL

There is a recall for my issue from Audi 90VC. The “remedy” is a software update that a previous dealer and Audi field techs say willl not fix my issue. It’s a hardware issue. The remedy provided for the recall is a facade and doesn’t fix the root cause of the issue. I’m one that actually have the symptoms of the cockpit failed (completely blank screen) but yet Audi is telling me I have to pay to have this safety recall/issue fixed.

ELECTRICAL SYSTEM

There is a recall for my issue from Audi 90VC. The “remedy” is a software update that a previous dealer and Audi field techs say willl not fix my issue. It’s a hardware issue. The remedy provided for the recall is a facade and doesn’t fix the root cause of the issue. I’m one that actually have the symptoms of the cockpit failed (completely blank screen) but yet Audi is telling me I have to pay to have this safety recall/issue fixed.

ELECTRICAL SYSTEM

The contact owns a 2021 Audi Q7. The contact stated that while operating the vehicle, the instrument cluster display was inoperable and could not be viewed by the driver. During the failure, the driver was unable to view the speedometer and turn signals. The vehicle was taken to the local dealer, who diagnosed that the instrument cluster was faulty and needed to be replaced. The vehicle was not repaired. The manufacturer was not notified of the failure. The contact was informed that the VIN was included in NHTSA Campaign Number: 25V201000 (ELECTRICAL SYSTEM). The contact stated that the vehicle had experienced the failure listed in the recall. The failure mileage was 52,000.

ELECTRICAL SYSTEM

Both of the screens went blank while I was driving and the top one showed this: ENGINEERING +Update + Activation keys +Version information +Reboot to normal mode

FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL

In correspondence with recall number 25V201, the Virtual Cockpit display would go blank while driving, hiding all driver assistance indicators/instruments. Unable to verify engine speed unless looking at the heads up display, but adaptive cruise control/forward collision warnings won’t display. Upon parking and restarting vehicle, the display would work, but will intermittently go blank after some time while resuming driving. Called local dealership and they are aware of issue but since a repair is unavailable, out of pocket costs would be incurred. There have not been any inspections but I’ve scanned the vehicle for error code B200049, documented in previous Audi TSBs related to the virtual cockpit display issue.There were no warnings or indications, prior to the event which occurred less than a week after recall number 25V201 had started.

FORWARD COLLISION AVOIDANCE: WARNINGS

In correspondence with recall number 25V201, the Virtual Cockpit display would go blank while driving, hiding all driver assistance indicators/instruments. Unable to verify engine speed unless looking at the heads up display, but adaptive cruise control/forward collision warnings won’t display. Upon parking and restarting vehicle, the display would work, but will intermittently go blank after some time while resuming driving. Called local dealership and they are aware of issue but since a repair is unavailable, out of pocket costs would be incurred. There have not been any inspections but I’ve scanned the vehicle for error code B200049, documented in previous Audi TSBs related to the virtual cockpit display issue.There were no warnings or indications, prior to the event which occurred less than a week after recall number 25V201 had started.