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2020 AUDI Q5

View all complaints and recalls for this specific model year.

2020 AUDI Q5 Summary

2020

Model Year

3

Total Complaints

6

Total Recalls

633892

Vehicles Affected

Recalls

2020 AUDI Q5

93196 vehicles affected

23V842000

ELECTRICAL SYSTEM:PROPULSION SYSTEM:CHARGING:CABLE/CORD:ONBOARD

Volkswagen Group of America, Inc. (Audi) is recalling certain 2022-2024 RS e-tron GT, e-tron GT, Q4 e-tron Sportback, Q4 e-tron, 2020-2021 Audi A8, 2019-2024 e-tron Quattro, 2020-2024 e-tron Sportback Quattro, Q5, and 2021-2022 A7 vehicles. When using the industrial 220V/240V plug at the 100% charge setting, some home power outlets may be incapable of handling the electrical current required to utilize the compact charging system, causing the outlet or charging cable to overheat.

Risk: An overheated outlet or charging cable can increase the risk of a fire.

2020 AUDI Q5

31058 vehicles affected

22V034000

SUSPENSION:REAR:AXLE:NON-POWERED AXLE ASSEMBLY

Volkswagen Group of America, Inc. (Audi) is recalling certain 2019-2021 Audi A5 Sportback, RS5 Coupe, RS5 Sportback, S5 Sportback, 2020-2021 A4 Allroad, A4 Sedan, A5 Cabriolet, A5 Coupe, A6 Allroad, A6 Sedan, A7, A8, Q5, S4 Sedan, S5 Coupe, S5 Cabriolet, S6 Sedan, S7, S8, SQ5, 2021 Q5 Sportback, Q7, Q8, RS6 Avant, RS7, RSQ8, SQ5 Sportback, SQ7, and SQ8 vehicles. The rear axle alignment may not have been inspected after the repairs for Recall 21V-295 (42L1) were performed.

Risk: Rear axle misalignment may cause premature or uneven tire wear, increasing the risk of a crash.

2020 AUDI Q5

288991 vehicles affected

21V947000

ELECTRICAL SYSTEM:BODY CONTROL MODULE/BCM

Volkswagen Group of America, Inc. (Audi) is recalling certain 2021-2022 Q5 Sportback, SQ5 Sportback, 2018-2022 Q5, and SQ5 vehicles. A liquid spill in the rear seat, or water ingress from an insufficient body seam underneath the vehicle may allow liquid to penetrate the gateway control module, causing it to shutdown.

Risk: A gateway control module shutdown will suddenly reduce engine power, increasing the risk of a crash.

2020 AUDI Q5

40993 vehicles affected

21V295000

SUSPENSION:REAR:AXLE:NON-POWERED AXLE ASSEMBLY

Volkswagen Group of America, Inc. (Audi) is recalling certain 2021 Q7, Q8, Q5 Sportback, SQ5 Sportback, RS6 Avant, RS7, RS Q8, 2020-2021 Audi S6 sedan, Q5, A8, S8, A7, A6 Allroad, A5 Cabriolet, A4 sedan, A4 Allroad, SQ5, S7, A6 sedan, S5 coupe, S4 sedan, S5 Cabriolet, A5 coupe, 2019-2021 RS5 coupe, A5 Sportback, S5 Sportback, RS5 Sportback vehicles. The lock nut on the trailing arm of the rear axle may break due to stress corrosion.

Risk: A broken lock nut may misalign the rear axle, causing a loss of control and increasing the risk of a crash.

2020 AUDI Q5

5376 vehicles affected

20V505000

SEATS

Volkswagen Group of America, Inc. (Volkswagen ) is recalling certain 2020 Volkswagen Atlas Cross Sport, Jetta, Jetta GLI and Tiguan and Audi Q5 and SQ5 and 2021 Volkswagen Atlas vehicles. Parts of the front seat frame and backrest adjuster may not have been welded properly.

Risk: In the event of a rear-end crash, the backrest adjustment could break, possibly reducing the amount of occupant restraint, thus increasing risk of injury.

2020 AUDI Q5

174278 vehicles affected

19V737000

STRUCTURE:BODY

Volkswagen Group of America, Inc. (Audi) is recalling certain 2018-2019 Audi SQ5 and 2018-2020 Audi Q5 vehicles. The rear wheel arch cover trim may loosen and detach from the vehicle.

Risk: The detached trim may become a road hazard, increasing the risk of crash.

Complaints

2020 AUDI Q5

ID: 2098911

UNKNOWN OR OTHER

I purchased a pre-owned Audi in August 2023 from a franchised dealer. I was explicitly told there were no open recalls or issues. In May 2024, the vehicle suffered a complete electrical failure during use—warning lights flashed, wipers activated on their own, the steering wheel moved without input, and the windows opened/closed erratically. It was inoperable and could not shift into neutral. A flatbed tow was required, and the vehicle had to be physically forced off the truck at home. The next morning, the authorized service center initially refused the tow but later accepted it after I explained the severity. A service advisor confirmed the failure was due to an active safety recall and that a replacement control module was unavailable. I was denied a loaner until I escalated the issue to a manager. For months, I received repeated notices that there were no updates or parts available. The loaner was significantly smaller and disrupted both personal and work transportation. On June 5, 2025, the dealer said the part would never arrive and advised me to request a buyback through Audi corporate. I did so. On June 10, the dealer claimed the buyback was approved and told me to return the loaner. When I asked for verification, they changed their story. I contacted Audi corporate and was told the buyback had been denied, confirming the dealer had misrepresented the situation. This experience reflects deceptive business practices, potential violations of recall disclosure laws, and failure to resolve a known safety defect. My safety—and that of my pregnant wife—was placed at risk due to the sale of a recalled vehicle. I urge NHTSA to investigate. Their actions show a disregard for safety, federal compliance, and consumer rights. Others may not be as lucky.

2020 AUDI Q5

ID: 2080495

Chest Clip, Buckle, Harness

The seatbelt comes loose and Nuna sent me a pad and screwdriver and refused to replace the seat. The harness won’t stay tight and I do not trust the seat to be safe for my child

2020 AUDI Q5

ID: 2065786

UNKNOWN OR OTHER

Without warning, on [XXX, my 2020 Audi Q5 stopped working. I called Audi Care, who arranged a tow to the nearest Audi dealer, the Q5 was under manufacturer warranty. Audi had previously recalled its gateway control module; resolution, put a bag over the part. Audi completed the “fix” upon recall. Failure of that part is catastrophic; it renders the vehicle disabled; it cannot even be put into Neutral. My Q5 was chain dragged onto a flatbed and taken to Audi for service. Audi confirmed the gateway control module failed, stating the component needed to be replaced. The part was back-ordered and would take 7-10 business days. After nearly 8 weeks with no part, on April 2, 2024 the Q5 and repair were transferred to the Audi dealer I purchased the Q5 from. The part was listed as “high priority”, the Q5 was not drivable. April, May, June and July passed, no part. Audi service continued to claim the part was being made in Germany. Each month I was told the part would arrive, it never did. In August 2024, I contacted VW America (Audi’s parent company), to request a buyback. Six months had passed, there was no sign of the part. VW America requested the repair order, purchase agreement, warranty info and registration. On [XXX], I submitted a buyback request with all documents. On [XXX], VW of America refused to settle, and suggested I initiate a case with the Better Business Bureau. BBB determined the Q5 was eligible and opened a claim. I uploaded all requested documents to the BBB case. Audi did not respond. The case was set to go to arbitration, then BBB suddenly determined the Q5 was not eligible; it was over three years old, it had been over three when the case was opened. Nearly 10 months after the Q5 stopped working, I contacted the dealer, asking them to intervene. Audi refused to admit it could not make the part. Their solution, buy a new car. Audi still owes me thousands of dollars for an extended warranty on a Q5 it could not repair. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C