9999 AGV TOURMODULAR HELMET

EQUIPMENT:MOTORCYCLE:HELMETS

Dainese S.p.A. (Dainese) is recalling certain AGV DOT Tourmodular helmets with model number E2206. The chin guard plate may break, allowing the helmet to loosen or detach during a crash.

Risk: A helmet that loosens or detaches increases the risk of injury during a crash.

EQUIPMENT:MOTORCYCLE:HELMETS

Emailed the company at the email [XXX] on July 30, 2025 and never received a response. Responded back following up on August 11, 2025. Called the number and it led a recording stating to fill out the form, so I went through other options and got ahold of a customer support representative that found my case then stated to email [XXX] which I did on August 12, 2025. On August 13, 2025, I received what appeared to be an automated or generated email telling me to email the original email address. I responded back stating I did this and see attached emails showing this with no response. On August 18, 2025 I was asked to provide copies of the serial number and purchase invoices which I did. On August 19, 2025 I was told to discuss with the reseller. I had already talked to the reseller, who is based in the Netherlands, and they had informed me this was between Dainese/AGV USA and the US government and it's up to the manufacturer. I responded to the Dainese representative on that day stating this along with attaching the notice of this recall [XXX] ). I heard nothing back and on August 19, 2025 I responded back asking again what I need to do to get this remedied with no response. I sent a follow up again on August 28, 2025 asking again. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

EQUIPMENT:MOTORCYCLE:HELMETS

Recall was filed with NHSTA in April 2025. I was not notified until July 2025. Following the AGV (Dainese-parent company) recall notice, the company has failed to: 1) Provide clear information needed to determine if the helmet is one of the defective helmets 2) Provide a “return kit” to include a box, packing material and shipping label 3) Provide a response to my concern that I will be without a helmet while mine is being shipped 4) Provide a replacement helmet 5) Respond to multiple emails in a timely manner 6) Provide working phone numbers to reach customer service The notice I received is not the same as the remedy letter sent to the NHTSA.

EQUIPMENT:MOTORCYCLE:HELMETS

The contact owns a AGV TOURMODULAR HELMET, Model: E2206. The contact received notification of NHTSA Campaign Number: 25E031000 (EQUIPMENT). The manufacturer was contacted at 949-625-0412 approximately 2 months ago and left the required voicemail for a call back, but there has been no response. In addition, the contact sent an email CONSUMER.TURMODLEUR@DAINESE.COM but no response was provided. The contact felt that a reasonable amount of time has passed for the recall remedy. The contact mention no parts number or serial number to the helmet. The contact did not experience a failure.  

EQUIPMENT

The contact owns a AGV TOURMODULAR HELMET, Model: E2206. The contact received notification of NHTSA Campaign Number: 25E031000 (EQUIPMENT). The manufacturer was contacted at 949-625-0412 approximately 2 months ago and left the required voicemail for a call back, but there has been no response. In addition, the contact sent an email CONSUMER.TURMODLEUR@DAINESE.COM but no response was provided. The contact felt that a reasonable amount of time has passed for the recall remedy. The contact mention no parts number or serial number to the helmet. The contact did not experience a failure.  

EQUIPMENT

The contact owns an AGV Tourmodular Helmet. The contact received recall NHTSA Campaign Number: 25E031000(Equipment). The manufacturer was contacted, and the contact submitted all the required information for the recall repair. The contact stated that the manufacturer confirmed the recall information; however, the contact had not received the return box and label. The contact stated that the manufacturer's phone numbers were no longer active. The contact stated that the issue had remained unresolved for over a month.