2015 ACURA TLX

ENGINE AND ENGINE COOLING:ENGINE:HARD PARTS INTERNAL/MECHANICAL

Honda (American Honda Motor Co.) is recalling certain 2015-2020 Acura TLX, 2016-2020 Acura MDX, 2016 and 2018-2019 Pilot, 2017 and 2019 Ridgeline, and 2018-2019 Odyssey vehicles. Due to a manufacturing error, the connecting rod bearing in the engine may wear and seize, damaging the engine.

Risk: A damaged engine may run improperly or stall while driving, increasing the risk of a fire, crash, or injury.

FUEL SYSTEM, GASOLINE:DELIVERY:FUEL PUMP

Honda (American Honda Motor Co.) is recalling certain 2013-2023 Honda Accord, Civic Coupe, Civic Sedan, Civic Hatchback, Civic Type R, CR-V, HR-V, Ridgeline, Odyssey, Acura ILX, MDX, MDX Hybrid, RDX, RLX, TLX, 2019-2022 Honda Insight, Passport, 2020 Honda CR-V Hybrid, 2018-2019 Honda Clarity PHEV, Fit, and 2015-2020 Honda Accord Hybrid, Pilot, Acura NSX vehicles. The fuel pump inside the fuel tank may fail.

Risk: Fuel pump failure can cause an engine stall while driving, increasing the risk of a crash.

FUEL SYSTEM, OTHER:DELIVERY:FUEL PUMP

Honda (American Honda Motor Co.) is recalling certain 2016-2018 Acura MDX, 2015-2019 Acura TLX and 2015-2017 Honda Accord vehicles, equipped with a 3.5L V6 engine. Particulates in fuel may adhere to the internal components of the fuel pump, reducing its performance.

Risk: Reduced fuel pump performance can result in an engine stall, increasing the risk of crash.

POWER TRAIN:AUTOMATIC TRANSMISSION:CONTROL MODULE (TCM/PCM/TECM)

Honda (American Honda Motor Co.) is recalling certain model year 2015 Acura TLX 2WD and 4WD vehicles. In the affected vehicles, the transmission wire harness connections may have insufficient crimps, and, as a result, the transmission may unexpectedly shift to neutral.

Risk: If the vehicle unexpectedly shifts to neutral, there is an increased risk of a crash.

EQUIPMENT:OTHER:LABELS

American Honda Motor Co. (Honda) is recalling certain model year 2015 Acura TLX AWD vehicles manufactured August 26, 2014, to September 20, 2014. The affected vehicles may have incorrect values for the Gross Vehicle Weight Rating (GVWR) and Gross Axle Weight Rating (GAWR) front and rear printed on the safety certification label. As such, the vehicles do not conform to Part 567, "Certification."

Risk: If the vehicle is loaded to the specifications listed on the label, tire failure may result, increasing the risk of a crash.

ENGINE AND ENGINE COOLING

The contact owns a 2015 Acura TLX. The contact stated that while her grandson was driving approximately 40 MPH, the vehicle stalled. There was no warning light illuminated. The contact called for tow truck service, but the tow truck driver was unable to shift the transmission into neutral(N). The vehicle was towed to an independent mechanic, and the contact was informed that the mechanic was unable to work on the engine and transmission failures. The contact had the vehicle towed to a dealer and was informed that there would be a cost for the vehicle to be diagnosed. The contact requested a diagnostic test and was informed by the dealer that there was a hole in the oil pan, causing engine oil to leak out and causing the vehicle to stall. The contact had called the Insurance Company about the hole in the oil pan and was advised to have the oil pan and engine inspected. The dealer found that the hole in the oil pan had been caused by a fractured crankshaft that punctured the oil pan. The vehicle was not repaired. The manufacturer was not informed of the failure. The failure mileage was approximately 73,000.

UNKNOWN OR OTHER

As I was driving my 2015 Acura TLX the status indicator on the dashboard started flashing all sort of messages, VSA, transmission, park, so on and so forth. Atleast 5-10 different messages displayed and all sorts of warning lights showed up. The vehicle then shifted to Neutral (N) and flashed N repeatedly. I was able to pull off the road safely but I was unable to put the car in Park, Drive, Reverse. I was only able to use the parking brake and shut the car off. I tried turning the vehicle on twice and both times it was in Neutral. After letting the car sit for 30 minutes I tried starting it again and at that point the vehicle was in park and only displayed approximately 3 messages; I was able to drive the vehicle again. I’ve owned this vehicle for 10 years and it’s gone into Neutral once before. I’ve also had the vehicle display multiple messages while driving. The vehicle was drivable with the few messages and after a few days the messages went away and functioned normally.

ENGINE

My 17 year old son drove across town about 6-7 miles from home, on a back road. Out of nowhere, his 2015 TLX started to make a sound like knocking or thumping. Just moments afterwards, most if not all of the engine warning lamps illuminated at once.. He pulled off as best he could there was a loss of power and massive amounts of steam pouring out from the under hood. At sunrise I went to the car to wait for AAA I was astonished at the mess on the pavement under and around the car, and even more surprised to hear from my mechanic told that the engine had seized. I remember my mechanic using the word "warped" to describe it to me. I had him replace the engine, as I was I unaware of the recall at that time. It was not inspected by anyone besides my mechanic.

ELECTRICAL SYSTEM: INSTRUMENT CLUSTER/PANEL

The contact's client owns a 2015 Acura TLX. The contact stated while the client was driving 65 MPH, the vehicle shut down in the middle of traffic. There were no warning lights illuminated. The contact stated that the transmission failed to shift into drive or reverse. Additionally, there was an unknown failure with the brakes and transmission. The contact stated that the failure was related to NHTSA Campaign Number: 23V751000 (Engine and Engine Cooling). The vehicle was towed to the local dealer, where it was diagnosed and determined that the instrument cluster had failed and needed to be replaced. Additionally, the catalytic converter needed to be replaced. The contact stated that the driver suffered a stroke after the failure, and medical attention was provided. The manufacturer was contacted and opened a case. The failure mileage was approximately 67,000.

POWER TRAIN

The contact's client owns a 2015 Acura TLX. The contact stated while the client was driving 65 MPH, the vehicle shut down in the middle of traffic. There were no warning lights illuminated. The contact stated that the transmission failed to shift into drive or reverse. Additionally, there was an unknown failure with the brakes and transmission. The contact stated that the failure was related to NHTSA Campaign Number: 23V751000 (Engine and Engine Cooling). The vehicle was towed to the local dealer, where it was diagnosed and determined that the instrument cluster had failed and needed to be replaced. Additionally, the catalytic converter needed to be replaced. The contact stated that the driver suffered a stroke after the failure, and medical attention was provided. The manufacturer was contacted and opened a case. The failure mileage was approximately 67,000.

ENGINE AND ENGINE COOLING

The contact's client owns a 2015 Acura TLX. The contact stated while the client was driving 65 MPH, the vehicle shut down in the middle of traffic. There were no warning lights illuminated. The contact stated that the transmission failed to shift into drive or reverse. Additionally, there was an unknown failure with the brakes and transmission. The contact stated that the failure was related to NHTSA Campaign Number: 23V751000 (Engine and Engine Cooling). The vehicle was towed to the local dealer, where it was diagnosed and determined that the instrument cluster had failed and needed to be replaced. Additionally, the catalytic converter needed to be replaced. The contact stated that the driver suffered a stroke after the failure, and medical attention was provided. The manufacturer was contacted and opened a case. The failure mileage was approximately 67,000.

SUSPENSION

The contact owns a 2015 Acura TLX. The contact stated while driving 70 MPH, the vehicle vibrated abnormally. The contact became aware that the front axle had detached from the vehicle. The dealer was not contacted. The vehicle was not diagnosed or repaired. The manufacturer was made aware of the failure. The approximate failure mileage was 94,906.

ENGINE

Connecting rod bearing seizure leading to engine failure on the TLX 2018 engine 3.5 liter V6 engine. Our 2015 TLX Acura we had to replace our engine because of the connecting rod bearing seizure and our extended warranty covered it around 2020. In 2023 the second the Acura motor which is TLX 2018 engine 3.5 liter V6 failed due to same problem, connecting rod bearing seizure. Acura will not do a recall on that motor. They say because its was manufacture in a different warehouse its not covered or a problem. I know there are other people struggling with the same issues on the 2018 engine. I know there are other investigations on this motor.

BACK OVER PREVENTION: WARNINGS

EVERYTHING PREVIOUSLY REPORTED ( ON OTHER INCIDENTS REPORTS) HAPPENED WHILE MY DAUGHTER WAS DRIVING ON THE HIGHWAY! YOU NEED TO CORRECT THIS!!! [XXX] NHTSA ID NUMBER: 11641522 Components: ELECTRICAL SYSTEM, EXTERIOR LIGHTING, VEHICLE SPEED CONTROL NHTSA ID Number: 11641522 Incident Date [XXX] Consumer Location TEMPE, AZ Vehicle Identification Number [XXX] *** Summary of Complaint CRASHNo FIRENo INJURIES0 DEATHS0 I was driving on the freeway going at the speed of traffic about 65-70mph then suddenly I heard my car engine slowing down and multiple lights popped up on my dashboard. I looked at my speedometer and it indeed was decreasing in speed. I tried to accelerate little by little and it did not. My check brake system, check brake hold system, check power steering system, check VSA system, check hillstart assist system, check emission system lights popped up on my dashboard. My car felt like I was popping the clutch, jerking a lot. I was able to move over to the right shoulder and park. I turned the car off and I was able to turn it back on unfortunately but the lights were still popping up and my car kept jerking and not accelerating. This happened while driving on the highway this is extremely dangerous! There has been others with the same issue. 1 Affected Product Copy Link to Information July 12, 2024 NHTSA ID NUMBER: 11601499 Components: POWER TRAIN, VEHICLE SPEED CONTROL NHTSA ID Number: 11601499 Incident Date [XXX] Consumer Location HUNTINGTON BEACH, CA Vehicle Identification Number [XXX] Summary of Complaint CRASHNo FIRENo INJURIES0 DEATHS0 While driving on the freeway/highway my vehicle went into limp mode and shifted into neutral. My vehicle would not allow me to shift gears and the car would not let me accelerate anymore. I had to think quickly and move out from upcoming traffic. With little speed I had on my vehicle I could only shut down the car and wait for a tow truck. T INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

VEHICLE SPEED CONTROL

EVERYTHING PREVIOUSLY REPORTED ( ON OTHER INCIDENTS REPORTS) HAPPENED WHILE MY DAUGHTER WAS DRIVING ON THE HIGHWAY! YOU NEED TO CORRECT THIS!!! [XXX] NHTSA ID NUMBER: 11641522 Components: ELECTRICAL SYSTEM, EXTERIOR LIGHTING, VEHICLE SPEED CONTROL NHTSA ID Number: 11641522 Incident Date [XXX] Consumer Location TEMPE, AZ Vehicle Identification Number [XXX] *** Summary of Complaint CRASHNo FIRENo INJURIES0 DEATHS0 I was driving on the freeway going at the speed of traffic about 65-70mph then suddenly I heard my car engine slowing down and multiple lights popped up on my dashboard. I looked at my speedometer and it indeed was decreasing in speed. I tried to accelerate little by little and it did not. My check brake system, check brake hold system, check power steering system, check VSA system, check hillstart assist system, check emission system lights popped up on my dashboard. My car felt like I was popping the clutch, jerking a lot. I was able to move over to the right shoulder and park. I turned the car off and I was able to turn it back on unfortunately but the lights were still popping up and my car kept jerking and not accelerating. This happened while driving on the highway this is extremely dangerous! There has been others with the same issue. 1 Affected Product Copy Link to Information July 12, 2024 NHTSA ID NUMBER: 11601499 Components: POWER TRAIN, VEHICLE SPEED CONTROL NHTSA ID Number: 11601499 Incident Date [XXX] Consumer Location HUNTINGTON BEACH, CA Vehicle Identification Number [XXX] Summary of Complaint CRASHNo FIRENo INJURIES0 DEATHS0 While driving on the freeway/highway my vehicle went into limp mode and shifted into neutral. My vehicle would not allow me to shift gears and the car would not let me accelerate anymore. I had to think quickly and move out from upcoming traffic. With little speed I had on my vehicle I could only shut down the car and wait for a tow truck. T INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

ENGINE

EVERYTHING PREVIOUSLY REPORTED ( ON OTHER INCIDENTS REPORTS) HAPPENED WHILE MY DAUGHTER WAS DRIVING ON THE HIGHWAY! YOU NEED TO CORRECT THIS!!! [XXX] NHTSA ID NUMBER: 11641522 Components: ELECTRICAL SYSTEM, EXTERIOR LIGHTING, VEHICLE SPEED CONTROL NHTSA ID Number: 11641522 Incident Date [XXX] Consumer Location TEMPE, AZ Vehicle Identification Number [XXX] *** Summary of Complaint CRASHNo FIRENo INJURIES0 DEATHS0 I was driving on the freeway going at the speed of traffic about 65-70mph then suddenly I heard my car engine slowing down and multiple lights popped up on my dashboard. I looked at my speedometer and it indeed was decreasing in speed. I tried to accelerate little by little and it did not. My check brake system, check brake hold system, check power steering system, check VSA system, check hillstart assist system, check emission system lights popped up on my dashboard. My car felt like I was popping the clutch, jerking a lot. I was able to move over to the right shoulder and park. I turned the car off and I was able to turn it back on unfortunately but the lights were still popping up and my car kept jerking and not accelerating. This happened while driving on the highway this is extremely dangerous! There has been others with the same issue. 1 Affected Product Copy Link to Information July 12, 2024 NHTSA ID NUMBER: 11601499 Components: POWER TRAIN, VEHICLE SPEED CONTROL NHTSA ID Number: 11601499 Incident Date [XXX] Consumer Location HUNTINGTON BEACH, CA Vehicle Identification Number [XXX] Summary of Complaint CRASHNo FIRENo INJURIES0 DEATHS0 While driving on the freeway/highway my vehicle went into limp mode and shifted into neutral. My vehicle would not allow me to shift gears and the car would not let me accelerate anymore. I had to think quickly and move out from upcoming traffic. With little speed I had on my vehicle I could only shut down the car and wait for a tow truck. T INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

POWER TRAIN

Hi, I have had a couple instances where the engine revved up between gears. Both times, I remember it happening rather soon after starting off from a stop sign. I didn't pay it much mind, but noted it. Just today, I asked my wife ([XXX]) whether she had noticed anything with the car. I purposely didn't ask any leading questions. She said a few times it would jump instead of smoothly going to the next gear. In Seaside, OR, I started to pull out onto [XXX], planning to take a right and head south bound. There was a Southbound car approaching from the North, but I had plenty of time to pull out and get up to speed. Immediately after starting out, the car popped into neutral and the RPMs raced. I already had some momentum and was on the highway, so I couldn't brake, and because it went into neutral, I hadn't finalized my turn so I was still pointing SE. As the car quickly approached, all I could do was use what little momentum I had and continue into the Northbound lane so the oncoming car could pass. Because of the slight slope to the Northbound shoulder, I was able to slowly come to a stop. I put the car in Park, turned it off, then back on, and everything came back to normal. I cannot begin to express how scared I was. I have lost brakes before in a car, but I know to use the emergency brake. I was completely dumbfounded as to how to react. Had there been oncoming traffic, it would have been an awful accident. Why is there no recall on this? I researched on Google and found a recall on 2015 Acura TLX 6-cylinder transmission due to a bad wiring harness on their 9-Speed transmission. I know mine is an 8-speed, but would it not use the same wiring harness with slight modifications? INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

SERVICE BRAKES

Electrical brake signal came on and emission light

ELECTRICAL SYSTEM

Electrical brake signal came on and emission light

LANE DEPARTURE: ASSIST

Oil pump seal leaking, was leaking prior to rod bearing recall repair, Acura didn't recommend nor replace during recall, engine is smoking, also at night, lane keep assist repeatly steers towards passing vehicle headlights almost causing head-on collision, extremely scary, this is ridiculous and I'm stuck with vehicle being I'm upside down on loan, Absolutely a nightmare!!!! Contacted dealership that completed recall and was given run around so I called acura and they spoke with dealer, dealer waived diagnostic fee, but are charging for parts n services which I can't afford. And, I no longer trust them under my hood so unsure of what to do!!! This is my hard earned money at work!!!

ENGINE

Oil pump seal leaking, was leaking prior to rod bearing recall repair, Acura didn't recommend nor replace during recall, engine is smoking, also at night, lane keep assist repeatly steers towards passing vehicle headlights almost causing head-on collision, extremely scary, this is ridiculous and I'm stuck with vehicle being I'm upside down on loan, Absolutely a nightmare!!!! Contacted dealership that completed recall and was given run around so I called acura and they spoke with dealer, dealer waived diagnostic fee, but are charging for parts n services which I can't afford. And, I no longer trust them under my hood so unsure of what to do!!! This is my hard earned money at work!!!

ELECTRICAL SYSTEM

acura tlx stop start system It will turn off on red light or stop! Engine fails to restart on its own! Jump start required!!!! Is NOT SAFE for millions of families!

FUEL/PROPULSION SYSTEM

acura tlx stop start system It will turn off on red light or stop! Engine fails to restart on its own! Jump start required!!!! Is NOT SAFE for millions of families!

ENGINE

acura tlx stop start system It will turn off on red light or stop! Engine fails to restart on its own! Jump start required!!!! Is NOT SAFE for millions of families!

POWER TRAIN

The contact owns a 2015 Acura TLX. The contact stated while driving approximately 45 MPH, the vehicle failed to maintain the speed while the accelerator pedal was depressed. The contact stated that the vehicle lost automotive power. Several unknown warning lights were illuminated. The contact sustained injuries upon pre-existing injuries from the failure and sought medical attention. The contact was able to pull onto the shoulder of the roadway. The vehicle was towed to a local dealer where it was diagnosed that the cluster had caused the catalytic converter to fail. The vehicle was repaired at the owner's expense. The contact stated that the vehicle failed to respond as needed while the accelerator pedal was depressed. The contact stated that the vehicle was repaired under NHTSA Campaign Number: 23V751000 (Engine and Engine Cooling); however, there was an abnormal sound coming from the transmission. The vehicle was not repaired. The manufacturer was not made aware of the failure. The failure mileage was approximately 60,000.

ENGINE AND ENGINE COOLING

The contact owns a 2015 Acura TLX. The contact stated while driving approximately 45 MPH, the vehicle failed to maintain the speed while the accelerator pedal was depressed. The contact stated that the vehicle lost automotive power. Several unknown warning lights were illuminated. The contact sustained injuries upon pre-existing injuries from the failure and sought medical attention. The contact was able to pull onto the shoulder of the roadway. The vehicle was towed to a local dealer where it was diagnosed that the cluster had caused the catalytic converter to fail. The vehicle was repaired at the owner's expense. The contact stated that the vehicle failed to respond as needed while the accelerator pedal was depressed. The contact stated that the vehicle was repaired under NHTSA Campaign Number: 23V751000 (Engine and Engine Cooling); however, there was an abnormal sound coming from the transmission. The vehicle was not repaired. The manufacturer was not made aware of the failure. The failure mileage was approximately 60,000.

BACK OVER PREVENTION: WARNINGS

I will be driving down the interstate and the car will go into neutral and throw a transmission code. It appears to happened when the car reaches 60mph.

ELECTRICAL SYSTEM

I will be driving down the interstate and the car will go into neutral and throw a transmission code. It appears to happened when the car reaches 60mph.

FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING

Car was parked with Emergency Brake Parking on. Returned a few minutes later and couldn’t move the car. Mulitple errors popped on the dash board and the Navi screen. Reset the EBP and even disconnected the battery to try and rest it but nothing happened. Although still starts, my car won’t still move and I had to get it towed to the repair shop.

FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL

Car was parked with Emergency Brake Parking on. Returned a few minutes later and couldn’t move the car. Mulitple errors popped on the dash board and the Navi screen. Reset the EBP and even disconnected the battery to try and rest it but nothing happened. Although still starts, my car won’t still move and I had to get it towed to the repair shop.

UNKNOWN OR OTHER

Car was parked with Emergency Brake Parking on. Returned a few minutes later and couldn’t move the car. Mulitple errors popped on the dash board and the Navi screen. Reset the EBP and even disconnected the battery to try and rest it but nothing happened. Although still starts, my car won’t still move and I had to get it towed to the repair shop.

UNKNOWN OR OTHER

All lights turned on randomly during drive. Replaced battery 2x seeing it was a common issue in my year acura and also newer models. Still have the issue occuring. All lights from transmission error to lane keep asist ect.

ELECTRICAL SYSTEM

All lights turned on randomly during drive. Replaced battery 2x seeing it was a common issue in my year acura and also newer models. Still have the issue occuring. All lights from transmission error to lane keep asist ect.

EXTERIOR LIGHTING

I was driving on the freeway going at the speed of traffic about 65-70mph then suddenly I heard my car engine slowing down and multiple lights popped up on my dashboard. I looked at my speedometer and it indeed was decreasing in speed. I tried to accelerate little by little and it did not. My check brake system, check brake hold system, check power steering system, check VSA system, check hillstart assist system, check emission system lights popped up on my dashboard. My car felt like I was popping the clutch, jerking a lot. I was able to move over to the right shoulder and park. I turned the car off and I was able to turn it back on unfortunately but the lights were still popping up and my car kept jerking and not accelerating. This happened while driving on the highway this is extremely dangerous! There has been others with the same issue.

VEHICLE SPEED CONTROL

I was driving on the freeway going at the speed of traffic about 65-70mph then suddenly I heard my car engine slowing down and multiple lights popped up on my dashboard. I looked at my speedometer and it indeed was decreasing in speed. I tried to accelerate little by little and it did not. My check brake system, check brake hold system, check power steering system, check VSA system, check hillstart assist system, check emission system lights popped up on my dashboard. My car felt like I was popping the clutch, jerking a lot. I was able to move over to the right shoulder and park. I turned the car off and I was able to turn it back on unfortunately but the lights were still popping up and my car kept jerking and not accelerating. This happened while driving on the highway this is extremely dangerous! There has been others with the same issue.

ELECTRICAL SYSTEM

I was driving on the freeway going at the speed of traffic about 65-70mph then suddenly I heard my car engine slowing down and multiple lights popped up on my dashboard. I looked at my speedometer and it indeed was decreasing in speed. I tried to accelerate little by little and it did not. My check brake system, check brake hold system, check power steering system, check VSA system, check hillstart assist system, check emission system lights popped up on my dashboard. My car felt like I was popping the clutch, jerking a lot. I was able to move over to the right shoulder and park. I turned the car off and I was able to turn it back on unfortunately but the lights were still popping up and my car kept jerking and not accelerating. This happened while driving on the highway this is extremely dangerous! There has been others with the same issue.

SUSPENSION

I was driving on the freeway for about 5 minutes and literally out of no where my car began to make a strange noise and then my engine light came on. Following that my car shut off and I immediately lost power I pulled over as best I can and turn my hazard on eventually the car died because I couldn’t get a tow out fast enough and I’ve had it sitting at a shop ever since this incident.. tell

POWER TRAIN

I was driving on the freeway for about 5 minutes and literally out of no where my car began to make a strange noise and then my engine light came on. Following that my car shut off and I immediately lost power I pulled over as best I can and turn my hazard on eventually the car died because I couldn’t get a tow out fast enough and I’ve had it sitting at a shop ever since this incident.. tell

ENGINE

I was driving on the freeway for about 5 minutes and literally out of no where my car began to make a strange noise and then my engine light came on. Following that my car shut off and I immediately lost power I pulled over as best I can and turn my hazard on eventually the car died because I couldn’t get a tow out fast enough and I’ve had it sitting at a shop ever since this incident.. tell

SERVICE BRAKES

The car is constantly throwing codes for faulty emissions system problem and parking brake problem but the car runs fine. The dealership will not do anything unless I pay them a fee to diagnose it and then they suggest replacing the catalytic converter even though it’s very likely a faulty fuel hose or faulty sensor. This needs to be recalled and fixed immediately

ELECTRICAL SYSTEM

The car is constantly throwing codes for faulty emissions system problem and parking brake problem but the car runs fine. The dealership will not do anything unless I pay them a fee to diagnose it and then they suggest replacing the catalytic converter even though it’s very likely a faulty fuel hose or faulty sensor. This needs to be recalled and fixed immediately