2020 ACURA ILX

STRUCTURE:BODY

[XXX] [XXX] Email: [XXX] Subject: CarMax auto and CarMax auto finance RE: CarMax auto finance [XXX] Phone: 18009253612 Website: carmax auto finance Transaction Date: 10/23/2023 Amount Paid: 29976 Payment Method: Credit Card I bought a car with Carmax Finance and from the beginning of the car was lemon so I request change. It was denied then I’ll be sending a letter from then I’ll be have issues mechanic paint depreciation I’ll be sending the letters to every single complain organization looking for help and nothing CarMax finance INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

VISIBILITY/WIPER

I live in a colder climate, we’re were experiencing temperatures in the 20’s with ice storms. While driving the rear window completely shattered, the rear defroster was on during the time of the incident. I contacted the manufacturer for a remedy, they informed me there is no remedy for my particular vehicle. They suggested I pay out of pocket at a certified Acura dealership to get a dignostic and to get the window fixed. I decided to have the window replaced by Safelite. There is a very big and well known problem with the 2020 Acura RDX for this same scenario happening. There was warning light or indication something was going on with the window. Acura needs to address the problem with the rear defroster as this poses a huge public safety risk when this happens while the vehicle is being driven.

VISIBILITY/WIPER

the back glass burst for no reason; no impact.